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reviewer1415778 - PeerSpot reviewer
Associate Software Engineer at a tech vendor with 10,001+ employees
Real User
User-friendly, reliable and ever-evolving
Pros and Cons
  • "The best features are that Exchange is very customer-friendly, its interface is self-explanatory, it doesn't hang, and it keeps evolving."
  • "An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window."

What is our primary use case?

I mainly use Exchange for exchanging emails.

What is most valuable?

The best features are that Exchange is very customer-friendly, its interface is self-explanatory, it doesn't hang, and it keeps evolving.

What needs improvement?

An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window.

For how long have I used the solution?

I've been using this solution for a few years.

Buyer's Guide
Microsoft Exchange
April 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.

What do I think about the stability of the solution?

Exchange is stable.

What other advice do I have?

I would recommend Exchange to those considering using it, and I'd rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1394319 - PeerSpot reviewer
Business Intelligence & Data Management Director at a manufacturing company with 10,001+ employees
Real User
Highly stable and scalable
Pros and Cons
  • "Microsoft Exchange is highly stable for the end-user systems. When we move to Office 365, it will be even more stable even. There's less administration required and it's very robust. We are really quite happy in using that."
  • "Microsoft Exchange could improve by being more secure. We are always looking to have more security."

What is our primary use case?

We are using Microsoft Exchange for collaboration but mainly for email.

What needs improvement?

Microsoft Exchange could improve by being more secure. We are always looking to have more security.

For how long have I used the solution?

I have been using Microsoft Exchange for approximately 20 years.

What do I think about the stability of the solution?

Microsoft Exchange is highly stable for the end-user systems. When we move to Office 365, it will be even more stable even. There's less administration required and it's very robust. We are really quite happy in using that.

What do I think about the scalability of the solution?

The stability can depend on the user's internet speed. If the speed is good then the solution can be scalable.

We have approximately 3,000 to 4,000 users using this solution.

What about the implementation team?

There are two to three people doing the maintenance of the Microsoft Exchange.

What's my experience with pricing, setup cost, and licensing?

We have had an enterprise license agreement for three years. We are always seeking more value for our money, the price could be reduced.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Exchange an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Exchange
April 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
Architecture Director at a energy/utilities company with 10,001+ employees
Real User
We're confident in the solution because the support is always there for us
Pros and Cons
  • "Exchange's interface is good. All of our engineers like it and are accustomed to using it."
  • "The main problem with Microsoft products is that we're constantly required to install patches and fixes."

What is most valuable?

Exchange's interface is good. All of our engineers like it and are accustomed to using it.

What needs improvement?

The main problem with Microsoft products is that we're constantly required to install patches and fixes. In fact, Microsoft frequently publishes, which is in itself a guarantee of quality, security updates especially for the OS that we are forced to apply. The problem is, this causes us to do a lot of testing before we go into production to make sure that our systems continue to function properly.

For how long have I used the solution?

I've worked as an administrator of Microsoft Exchange for five years.

What do I think about the stability of the solution?

We haven't identified any serious problems with Exchange.

How are customer service and support?

We have always used Exchange. That's a strategic choice for our company. We are confident in Microsoft because their support is always there for us.

How was the initial setup?

The setup was easy. When we first deployed Exchange, we had some guidance from Microsoft, but now our engineers use it effortlessly. 

What other advice do I have?

I rate Microsoft Exchange eight out of 10. I hope Microsoft will continue to support the on-premises versions of their products because they are increasingly orienting themselves toward Exchange in the cloud. Unfortunately, cloud services are unavailable here in Nigeria.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Owner at a tech services company with 11-50 employees
Real User
More mature than competing solutions but it has trouble integrating with other operating systems
Pros and Cons
  • "I find Exchange's basic mail features to be highly valuable."
  • "The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge."

What is most valuable?

I find Exchange's basic mail features to be highly valuable. 

What needs improvement?

The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge. 

Maybe the problems with integration are Apple's fault. The calendar doesn't integrate well with Apple's iOS. When I make appointments in Outlook, they don't necessarily transfer to the Apple Watch or the iPhone. If a meeting is canceled or rescheduled, it doesn't pick up at all. It's still showing appointments that were canceled months ago. 

For how long have I used the solution?

I've been using Microsoft Exchange for seven or eight years.

What do I think about the stability of the solution?

Microsoft Exchange's stability is okay. I'm about the jinx it, but it seems fine. I'm not really having problems with it, and I've got over 200,000 emails.

How are customer service and support?

I've contacted Microsoft support. They're overseas in India, I think. They usually solve the problem but not quickly. Sometimes it takes a while. I even let them access the computer remotely, and they do whatever. I would rate them average. They're okay but not great. It takes more time than necessary, it seems.

Which solution did I use previously and why did I switch?

I still use Gmail, but I don't use it much. I'm not that impressed. Gmail isn't robust enough. I use the integrated mailbox for iPhone. It's okay but not great. Outlook is the best, but it could be better.

What's my experience with pricing, setup cost, and licensing?

I pay about $100 for a license, but I'm a single owner.

What other advice do I have?

I'd rate Exchange seven out of 10. It has challenges with integration, whether it be through Android or Apple. We've been heavily using Zoom and Microsoft Teams this year, and that hasn't been great. It's passable. At the same time, I would give iOS Mail only a five or six, but then again, it's straightforward. It doesn't propose to do much else. The nice thing about iOS Mail is that you don't have to sift through different accounts. They all come up in the sandbox, which is cool. That's helpful for work.

If you're using Microsoft Exchange, make sure you have technical support. You need someone to call if you have problems. I pay for a technical support license from Microsoft. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Microsoft Engineer at nournet
Real User
A user-friendly email and calendaring server with lots of features
Pros and Cons
  • "It's an excellent product from Microsoft. It provides more flexibility to the end-users. As it's connected with Teams, it also enables collaboration."
  • "From a security perspective, Microsft Exchange can be improved. All that needs to be added is security, but that's an internal hierarchical problem from the product itself and not the end-users."

What is our primary use case?

We use Exchange for email services and collaboration services.

What is most valuable?

It's an excellent product from Microsoft. It provides more flexibility to the end-users. As it's connected with Teams, it also enables collaboration. You can share documents through emails and more. There are lots of features, and it's very user-friendly.

What needs improvement?

From a security perspective, Microsft Exchange can be improved. All that needs to be added is security, but that's an internal hierarchical problem from the product itself and not the end-users.

For how long have I used the solution?

I have been using Microsoft Exchange for about ten years.

What do I think about the scalability of the solution?

There are some limitations when it comes to scalability, but Microsoft always continues to improve it. Now I'm serving more than 2,000 users, and I think my company serves about 10,000 users.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup is straightforward for the small use cases. Each case is different, but for the most part, it's almost straightforward. 

What's my experience with pricing, setup cost, and licensing?

Microsoft doesn't have a unit price, it's based on the quantity, and they offer great discounts.

What other advice do I have?

I would advise potential users to go with Exchange. Exchange Online is also very similar to Office 365.

On a scale from one to ten, I would give Microsoft Exchange a nine.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Loredana Ababei - PeerSpot reviewer
3rd Level Support Engineer at Valeo IT
Real User
Top 5Leaderboard
A scalable and affordable solution that enables efficient communication
Pros and Cons
  • "Communication is the most valuable feature of the solution."
  • "The support needs to be more knowledgeable."

What is our primary use case?

I use the product to send emails and communicate with users and clients.

What is most valuable?

Communication is the most valuable feature of the solution. It's a good solution. We can use it without any problem. It's useful for every company, whether small or large.

What needs improvement?

The support needs to be more knowledgeable. The support's answers are sometimes wrong, and they do not solve our problems. We have to find a workaround when we do not receive the solution.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The solution’s stability is fine. We face some bugs sometimes. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The scalability is fine. In our organization, 1000 employees use the solution.

What about the implementation team?

We need two technical people, two managers, and seven first-level support employees to deploy the solution.

What's my experience with pricing, setup cost, and licensing?

We pay a yearly license fee for the solution. The product is quite cheap.

What other advice do I have?

Overall, I rate the solution a ten on ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user397617 - PeerSpot reviewer
Manager of Infrastructure at a healthcare company with 1,001-5,000 employees
Vendor
The Exchange Toolbox comes with many useful tools for exchange administrators including Message Tracking, Tracking Log Explorer, and many more.

Valuable Features:

The mobile version of exchange keeps getting better as the product develops and synchronizes with today's latest mobile hardware. Security wise this gives local administrators control over these devices if stolen or lost. 

The Exchange Toolbox comes with many useful tools for exchange administrators including Message Tracking, Tracking Log Explorer, and many more. Exchange really shines by allowing third party apps to manage and integrate with many software's geared towards the Outlook environment. 

Exchange is an ever growing environment that will always have stronghold in the world of communicating and organizing information that is reliable.

Improvements to My Organization:

I would have to say the biggest improvement is communication. Communication is a big factor in any business. Email allows us to have history on communication and real time communications. Shared calendars are a great way to reserve rooms and share your meetings with team members. Distribution groups are becoming more popular for group communication. Outlook/Exchange creates a very open environment for communications and archiving information when needed. Exchange is a ever growing application that will only get better over time and will evolve and adapt to our everyday communications needs now and in the future.

Room for Improvement:

The issue with Exchange has always been storage. Users by nature do not like to delete anything and it shows. So we have to create local polices to counter this issue and possibly 3rd party software to properly manage archiving for the users. We also are looking into upgrading the Exchange environment in 2016/2017. This would be an improvement overall as Microsoft latest release was in 2013 and we are still on version 2010. This would also give our environment improvement as we are building a new Exchange environment from scratch with a Microsoft partner.

Deployment Issues:

We've had no issues deploying it.

Stability Issues:

We've had no issues with stability.

Scalability Issues:

We've had no issues with scalability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Architect at a comms service provider with 1-10 employees
Real User
Good integration with other services, fair price, and makes work much easier
Pros and Cons
  • "It gives me benefit in terms of integration with other services such as SharePoint, Microsoft Teams, and OneDrive. It makes my work much easier."
  • "There are limitations in terms of the number of emails that can be sent in a minute, which makes it a little difficult for the marketing folks."

What is our primary use case?

I use it as a customer, and I also do implementations for my customers. I mostly go with hybrid deployments.

What is most valuable?

It gives me benefit in terms of integration with other services such as SharePoint, Microsoft Teams, and OneDrive. It makes my work much easier.

What needs improvement?

There are limitations in terms of the number of emails that can be sent in a minute, which makes it a little difficult for the marketing folks.

The products or the updates that come in are more frequent. If I want to move from Exchange on-prem to Exchange Online, there are prerequisites that need to be met. They always have prerequisites for the latest one, but not all customers will have the latest infra. They might have a six or three months old version, but the expectation is the latest one. This prerequisite is a little inconvenient for those customers who wish to migrate to the cloud.

The response time of their support can be improved. 

For how long have I used the solution?

I have been using this solution for seven to eight years.

How are customer service and technical support?

I have not contacted them recently. I used to contact them four or five years ago. I would rate them a four out of five. One point is for the delay in their response. 

How was the initial setup?

It depends on the organization. If it is an SME, it is going to be straightforward. If it is an enterprise, it is going to be complex.

What's my experience with pricing, setup cost, and licensing?

Its price is fair.

What other advice do I have?

I will recommend others to go with the complete suite instead of going for just Exchange. If they go with Office 365, which is a bundled service, they will get more flexibility and collaborative workspace. It will enable their users to work without moving around the apps.

I would rate Microsoft Exchange an eight out of 10. Obviously, not everything is 100% satisfactory, but there are a lot of improvements happening. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.