The most valuable feature of Microsoft Exchange is its ease of use.
Account Manager at Jaffer Business Systems
Easy to use, reliable, and scales well
Pros and Cons
- "The most valuable feature of Microsoft Exchange is its ease of use."
- "It is important to have the updated version for scalability."
What is most valuable?
What needs improvement?
It is important to have the updated version for scalability.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately four years.
What do I think about the stability of the solution?
The solution is stable.
Buyer's Guide
Microsoft Exchange
February 2025

Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
What do I think about the scalability of the solution?
The scalability of Microsoft Exchange is good.
How are customer service and support?
There is not a lot of support needed from the vendor. We can provide the training for the customers.
How was the initial setup?
The solution can be complex depending on the environment. Additionally, it depends on the other solutions or authentication needed.
The time it takes to deploy Microsoft Exchange depends on the customer's environment. However, with a consultant, it can be done in a reasonable timeframe.
The steps that are taken for the implementations depend if we have to do any duplication or if it is a new installation. If it is a new installation it is easy.
What about the implementation team?
A minimum of three technical staff is needed for the implementation of Microsoft Exchange.
What's my experience with pricing, setup cost, and licensing?
There are different prices depending on the customer's use cases and amount of users. The price of the solution could improve.
What other advice do I have?
I rate Microsoft Exchange a ten out of ten.
Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.

Digital transformation director at Medmark
Beneficial communication tracking, reliable, and simple installation
Pros and Cons
- "The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
- "Microsoft Exchange could improve the price."
What is our primary use case?
We are using Microsoft Exchange for internal communication between teams.
How has it helped my organization?
Microsoft Exchange has helped our company stay organized in the workplace, it makes time more efficient.
What is most valuable?
The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams.
What needs improvement?
Microsoft Exchange could improve the price.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
What do I think about the scalability of the solution?
I have found Microsoft Exchange scalable.
We have approximately 250 users using this solution.
How are customer service and support?
I have not contacted support from Microsoft.
Which solution did I use previously and why did I switch?
I have not used another solution previously.
How was the initial setup?
The initial setup of Microsoft Exchange is straightforward. It did not take a lot of time.
What about the implementation team?
We have two to three people for the maintenance or support of Microsoft Exchange
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Exchange could improve. In Egypt, the price keeps increasing.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Exchange
February 2025

Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Associate Software Engineer at a tech vendor with 10,001+ employees
User-friendly, reliable and ever-evolving
Pros and Cons
- "The best features are that Exchange is very customer-friendly, its interface is self-explanatory, it doesn't hang, and it keeps evolving."
- "An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window."
What is our primary use case?
I mainly use Exchange for exchanging emails.
What is most valuable?
The best features are that Exchange is very customer-friendly, its interface is self-explanatory, it doesn't hang, and it keeps evolving.
What needs improvement?
An improvement would be to combine Exchange and Teams so that emails, calls, and chats can be integrated into one window.
For how long have I used the solution?
I've been using this solution for a few years.
What do I think about the stability of the solution?
Exchange is stable.
What other advice do I have?
I would recommend Exchange to those considering using it, and I'd rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architecture Director at a energy/utilities company with 10,001+ employees
We're confident in the solution because the support is always there for us
Pros and Cons
- "Exchange's interface is good. All of our engineers like it and are accustomed to using it."
- "The main problem with Microsoft products is that we're constantly required to install patches and fixes."
What is most valuable?
Exchange's interface is good. All of our engineers like it and are accustomed to using it.
What needs improvement?
The main problem with Microsoft products is that we're constantly required to install patches and fixes. In fact, Microsoft frequently publishes, which is in itself a guarantee of quality, security updates especially for the OS that we are forced to apply. The problem is, this causes us to do a lot of testing before we go into production to make sure that our systems continue to function properly.
For how long have I used the solution?
I've worked as an administrator of Microsoft Exchange for five years.
What do I think about the stability of the solution?
We haven't identified any serious problems with Exchange.
How are customer service and support?
We have always used Exchange. That's a strategic choice for our company. We are confident in Microsoft because their support is always there for us.
How was the initial setup?
The setup was easy. When we first deployed Exchange, we had some guidance from Microsoft, but now our engineers use it effortlessly.
What other advice do I have?
I rate Microsoft Exchange eight out of 10. I hope Microsoft will continue to support the on-premises versions of their products because they are increasingly orienting themselves toward Exchange in the cloud. Unfortunately, cloud services are unavailable here in Nigeria.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at a tech services company with 11-50 employees
More mature than competing solutions but it has trouble integrating with other operating systems
Pros and Cons
- "I find Exchange's basic mail features to be highly valuable."
- "The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge."
What is most valuable?
I find Exchange's basic mail features to be highly valuable.
What needs improvement?
The calendar integration in Exchange is not that great. The email features are okay, but it doesn't integrate well with the calendar and appointments, especially Zoom appointments. It integrates fine with Microsoft Teams, but Zoom is a challenge.
Maybe the problems with integration are Apple's fault. The calendar doesn't integrate well with Apple's iOS. When I make appointments in Outlook, they don't necessarily transfer to the Apple Watch or the iPhone. If a meeting is canceled or rescheduled, it doesn't pick up at all. It's still showing appointments that were canceled months ago.
For how long have I used the solution?
I've been using Microsoft Exchange for seven or eight years.
What do I think about the stability of the solution?
Microsoft Exchange's stability is okay. I'm about the jinx it, but it seems fine. I'm not really having problems with it, and I've got over 200,000 emails.
How are customer service and support?
I've contacted Microsoft support. They're overseas in India, I think. They usually solve the problem but not quickly. Sometimes it takes a while. I even let them access the computer remotely, and they do whatever. I would rate them average. They're okay but not great. It takes more time than necessary, it seems.
Which solution did I use previously and why did I switch?
I still use Gmail, but I don't use it much. I'm not that impressed. Gmail isn't robust enough. I use the integrated mailbox for iPhone. It's okay but not great. Outlook is the best, but it could be better.
What's my experience with pricing, setup cost, and licensing?
I pay about $100 for a license, but I'm a single owner.
What other advice do I have?
I'd rate Exchange seven out of 10. It has challenges with integration, whether it be through Android or Apple. We've been heavily using Zoom and Microsoft Teams this year, and that hasn't been great. It's passable. At the same time, I would give iOS Mail only a five or six, but then again, it's straightforward. It doesn't propose to do much else. The nice thing about iOS Mail is that you don't have to sift through different accounts. They all come up in the sandbox, which is cool. That's helpful for work.
If you're using Microsoft Exchange, make sure you have technical support. You need someone to call if you have problems. I pay for a technical support license from Microsoft.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Microsoft Engineer at nournet
A user-friendly email and calendaring server with lots of features
Pros and Cons
- "It's an excellent product from Microsoft. It provides more flexibility to the end-users. As it's connected with Teams, it also enables collaboration."
- "From a security perspective, Microsft Exchange can be improved. All that needs to be added is security, but that's an internal hierarchical problem from the product itself and not the end-users."
What is our primary use case?
We use Exchange for email services and collaboration services.
What is most valuable?
It's an excellent product from Microsoft. It provides more flexibility to the end-users. As it's connected with Teams, it also enables collaboration. You can share documents through emails and more. There are lots of features, and it's very user-friendly.
What needs improvement?
From a security perspective, Microsft Exchange can be improved. All that needs to be added is security, but that's an internal hierarchical problem from the product itself and not the end-users.
For how long have I used the solution?
I have been using Microsoft Exchange for about ten years.
What do I think about the scalability of the solution?
There are some limitations when it comes to scalability, but Microsoft always continues to improve it. Now I'm serving more than 2,000 users, and I think my company serves about 10,000 users.
How are customer service and technical support?
Technical support is good.
How was the initial setup?
The initial setup is straightforward for the small use cases. Each case is different, but for the most part, it's almost straightforward.
What's my experience with pricing, setup cost, and licensing?
Microsoft doesn't have a unit price, it's based on the quantity, and they offer great discounts.
What other advice do I have?
I would advise potential users to go with Exchange. Exchange Online is also very similar to Office 365.
On a scale from one to ten, I would give Microsoft Exchange a nine.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
3rd Level Support Engineer at Valeo IT
A scalable and affordable solution that enables efficient communication
Pros and Cons
- "Communication is the most valuable feature of the solution."
- "The support needs to be more knowledgeable."
What is our primary use case?
I use the product to send emails and communicate with users and clients.
What is most valuable?
Communication is the most valuable feature of the solution. It's a good solution. We can use it without any problem. It's useful for every company, whether small or large.
What needs improvement?
The support needs to be more knowledgeable. The support's answers are sometimes wrong, and they do not solve our problems. We have to find a workaround when we do not receive the solution.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The solution’s stability is fine. We face some bugs sometimes. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The scalability is fine. In our organization, 1000 employees use the solution.
What about the implementation team?
We need two technical people, two managers, and seven first-level support employees to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly license fee for the solution. The product is quite cheap.
What other advice do I have?
Overall, I rate the solution a ten on ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager of Infrastructure at a healthcare company with 1,001-5,000 employees
The Exchange Toolbox comes with many useful tools for exchange administrators including Message Tracking, Tracking Log Explorer, and many more.
Valuable Features:
The mobile version of exchange keeps getting better as the product develops and synchronizes with today's latest mobile hardware. Security wise this gives local administrators control over these devices if stolen or lost.
The Exchange Toolbox comes with many useful tools for exchange administrators including Message Tracking, Tracking Log Explorer, and many more. Exchange really shines by allowing third party apps to manage and integrate with many software's geared towards the Outlook environment.
Exchange is an ever growing environment that will always have stronghold in the world of communicating and organizing information that is reliable.
Improvements to My Organization:
I would have to say the biggest improvement is communication. Communication is a big factor in any business. Email allows us to have history on communication and real time communications. Shared calendars are a great way to reserve rooms and share your meetings with team members. Distribution groups are becoming more popular for group communication. Outlook/Exchange creates a very open environment for communications and archiving information when needed. Exchange is a ever growing application that will only get better over time and will evolve and adapt to our everyday communications needs now and in the future.
Room for Improvement:
The issue with Exchange has always been storage. Users by nature do not like to delete anything and it shows. So we have to create local polices to counter this issue and possibly 3rd party software to properly manage archiving for the users. We also are looking into upgrading the Exchange environment in 2016/2017. This would be an improvement overall as Microsoft latest release was in 2013 and we are still on version 2010. This would also give our environment improvement as we are building a new Exchange environment from scratch with a Microsoft partner.
Deployment Issues:
We've had no issues deploying it.
Stability Issues:
We've had no issues with stability.
Scalability Issues:
We've had no issues with scalability.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros
sharing their opinions.
Updated: February 2025
Popular Comparisons
Google Workspace
Microsoft Exchange Online
Zimbra Collaboration
KerioConnect
HCL Notes
Open-Xchange
ProtonMail
Zoho Mail
HCL Verse
OpenText GroupWise
Superhuman
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- How does Zimbra Collaboration compare with Microsoft Exchange?
- When evaluating Email Applications, what aspect do you think is the most important to look for?
- What should I look for when choosing an email solution for my company?
- What is the best choice for email?
- Which solution should we choose? - IceWarp, Zentyal, UCS, Collax, Scalix, Zimbra or Kollab?
- Why is Email Applications important for companies?