We are using Microsoft Exchange for internal communication between teams.
Digital transformation director at Medmark
Beneficial communication tracking, reliable, and simple installation
Pros and Cons
- "The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams."
- "Microsoft Exchange could improve the price."
What is our primary use case?
How has it helped my organization?
Microsoft Exchange has helped our company stay organized in the workplace, it makes time more efficient.
What is most valuable?
The most valuable features of Microsoft Exchange are its ease of use, and simplicity of communication, and we can track communications between teams.
What needs improvement?
Microsoft Exchange could improve the price.
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Microsoft Exchange
October 2024
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814,649 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately 10 years.
What do I think about the stability of the solution?
Microsoft Exchange is stable.
What do I think about the scalability of the solution?
I have found Microsoft Exchange scalable.
We have approximately 250 users using this solution.
How are customer service and support?
I have not contacted support from Microsoft.
Which solution did I use previously and why did I switch?
I have not used another solution previously.
How was the initial setup?
The initial setup of Microsoft Exchange is straightforward. It did not take a lot of time.
What about the implementation team?
We have two to three people for the maintenance or support of Microsoft Exchange
What's my experience with pricing, setup cost, and licensing?
The price of Microsoft Exchange could improve. In Egypt, the price keeps increasing.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CoFounder/CTO at Hybrid Tech
Subscription-based pricing that you can budget, and it is both stable and scalable
Pros and Cons
- "Customers can benefit from this new pricing model because it's expensive and now with the subscription they can budget for this."
- "The pricing could be better, and it could have an easier implementation."
What is our primary use case?
I am a reseller of Microsoft products.
The primary use case of this solution is for email communication.
What needs improvement?
The pricing could be better, and it could have an easier implementation.
For how long have I used the solution?
I have been selling Microsoft Exchange for approximately 12 years.
We sell various versions, it depends on the current market.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
It's a scalable solution. There are approximately 100 people using this product.
90% of our customers are using it, whereas 10% are using other solutions.
We plan to continue selling this product.
How was the initial setup?
Depending on the customer's requirements, it could be easy to install or it can be very complex.
If it's a new, fresh deployment, then it's very easy.
When migrating, we have to follow the restrictions of Microsoft and sometimes it can be really complex. It depends on customer scenarios.
What about the implementation team?
We have a technical team who are certified with Microsoft, for deployment, migrations, maintenance, and support.
What's my experience with pricing, setup cost, and licensing?
It's a little bit expensive.
Microsoft is now introducing a new pricing model which is subscription-based. Previously, it was a one-time purchase and you could use it until the product came to the end of life. Now it's subscription-based and you can use the subscription yearly.
Customers can benefit from this new pricing model because it's expensive, and now with the subscription, they can budget for this.
What other advice do I have?
This is a product that I can recommend to others.
I would rate Microsoft Exchange a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Microsoft Exchange
October 2024
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Manager of Infrastructure at a healthcare company with 1,001-5,000 employees
The Exchange Toolbox comes with many useful tools for exchange administrators including Message Tracking, Tracking Log Explorer, and many more.
Valuable Features:
The mobile version of exchange keeps getting better as the product develops and synchronizes with today's latest mobile hardware. Security wise this gives local administrators control over these devices if stolen or lost.
The Exchange Toolbox comes with many useful tools for exchange administrators including Message Tracking, Tracking Log Explorer, and many more. Exchange really shines by allowing third party apps to manage and integrate with many software's geared towards the Outlook environment.
Exchange is an ever growing environment that will always have stronghold in the world of communicating and organizing information that is reliable.
Improvements to My Organization:
I would have to say the biggest improvement is communication. Communication is a big factor in any business. Email allows us to have history on communication and real time communications. Shared calendars are a great way to reserve rooms and share your meetings with team members. Distribution groups are becoming more popular for group communication. Outlook/Exchange creates a very open environment for communications and archiving information when needed. Exchange is a ever growing application that will only get better over time and will evolve and adapt to our everyday communications needs now and in the future.
Room for Improvement:
The issue with Exchange has always been storage. Users by nature do not like to delete anything and it shows. So we have to create local polices to counter this issue and possibly 3rd party software to properly manage archiving for the users. We also are looking into upgrading the Exchange environment in 2016/2017. This would be an improvement overall as Microsoft latest release was in 2013 and we are still on version 2010. This would also give our environment improvement as we are building a new Exchange environment from scratch with a Microsoft partner.
Deployment Issues:
We've had no issues deploying it.
Stability Issues:
We've had no issues with stability.
Scalability Issues:
We've had no issues with scalability.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
3rd Level Support Engineer at Valeo IT
Enables effective email communication between the users and the clients
Pros and Cons
- "The most valuable feature of Microsoft Exchange is its communication capabilities."
- "Microsoft Exchange's customer support could be faster and more knowledgeable."
What is our primary use case?
We mainly use Microsoft Exchange for email communication between the users and the clients and for some other capabilities.
What is most valuable?
The most valuable feature of Microsoft Exchange is its communication capabilities. It also works really fine performance and stability-wise.
What needs improvement?
Microsoft Exchange's customer support could be faster and more knowledgeable. Also, the solution has some bugs.
For how long have I used the solution?
I have been using Microsoft Exchange for three years.
What do I think about the stability of the solution?
I rate Microsoft Exchange a nine out of ten for stability. The stability of Microsoft Exchange could be better.
What do I think about the scalability of the solution?
I rate Microsoft Exchange a ten out of ten for scalability. Approximately 2,000 users are using Microsoft Exchange in our company.
How are customer service and support?
Sometimes our problems are not solved because Microsoft Exchange's customer support doesn't give the right answers.
How was the initial setup?
We needed two people for the deployment and maintenance of Microsoft Exchange.
What's my experience with pricing, setup cost, and licensing?
Users have to pay a yearly licensing cost for Microsoft Exchange. I rate Microsoft Exchange a four out of ten for pricing because it is quite cheap, and many companies use the solution.
What other advice do I have?
Microsoft Exchange is a good and useful solution that users can use without any problem for smaller or larger companies.
Overall, I rate Microsoft Exchange a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
3rd Level Support Engineer at Valeo IT
A scalable and affordable solution that enables efficient communication
Pros and Cons
- "Communication is the most valuable feature of the solution."
- "The support needs to be more knowledgeable."
What is our primary use case?
I use the product to send emails and communicate with users and clients.
What is most valuable?
Communication is the most valuable feature of the solution. It's a good solution. We can use it without any problem. It's useful for every company, whether small or large.
What needs improvement?
The support needs to be more knowledgeable. The support's answers are sometimes wrong, and they do not solve our problems. We have to find a workaround when we do not receive the solution.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
The solution’s stability is fine. We face some bugs sometimes. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The scalability is fine. In our organization, 1000 employees use the solution.
What about the implementation team?
We need two technical people, two managers, and seven first-level support employees to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly license fee for the solution. The product is quite cheap.
What other advice do I have?
Overall, I rate the solution a ten on ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Delivery manager at a computer software company with 201-500 employees
A stable and scalable solution with good technical support, but should be easier to deploy
Pros and Cons
- "The technical support is fine."
- "The solution should be easier to deploy."
What is our primary use case?
I believe I had used my previous version in 2010 or 2016. Subsequently, more people switched to Office 365, Exchange Online.
Microsoft Exchange is exclusively an email solution and this is what we use it for.
What is most valuable?
The performance is good.
What needs improvement?
The solution should be easier to deploy.
For how long have I used the solution?
I have used Microsoft Exchange for a couple of years. I'm now using Office 365, Exchange Online.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution can scale up to whatever number of users one desires. This depends on one's infrastructure.
The solution is scalable.
How are customer service and support?
The technical support is fine.
How was the initial setup?
The deployment could be easier.
I believe the installation lasted a couple of hours. However, further integration takes time and this can vary with the additional features one wants, customization which is based on the ETA, the rules and one's desire to make the solution visible to others.
Once the solution is wholly deployed, there is not much need for further intervention.
What's my experience with pricing, setup cost, and licensing?
We pay for the license annually. We could take advantage of it throughout the course of the year, although it is now online, meaning subscription-based, by which the person can receive all the bookings, save for the mailing system.
What other advice do I have?
I'm currently using Office 365, Exchange Online.
The solution can scale up to whatever number of users one desires. This is wholly dependent on one's infrastructure.
We have approximately eight to ten thousand users making use of it in our organization.
I would recommend the solution to others. People are gravitating towards it.
I rate Microsoft Exchange as a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Research Analyst at a tech services company with 11-50 employees
Quite stable, with an easy setup, and works well overall
Pros and Cons
- "It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support."
- "Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive."
What is our primary use case?
I primarily use the solution for work email.
What is most valuable?
It's so much of a part of what I do every day that I don't give it a lot of thought. It just works, for the most part, until it doesn't, in which case I call tech support.
What needs improvement?
Exchange can be a little finicky, sometimes, or flakey. Last week, for example, I had gone into my calendar to check on some briefings that I had established, and then went back into my inbox, and suddenly the view had changed. I had no idea what it was that I had done, and I couldn't figure out how to get that view back. I took a productivity hit as a result of that, trying to fix it, due to the fact that it just wasn't what I wanted. It wasn't what I was used to working with. Two different tech support people had to work with me in order to get the view back to what I wanted just so I could be productive.
The fact that I messed around trying to get that view back, and could not figure it out for myself, and it took two different tech support people to help me get back to what I had before, is an area of improvement. I have no idea what it was that I did that caused the view to change. All I was doing is going from the calendar back to the inbox, and it was somehow different. It may have been a UI bug. I'm unsure.
The second tech person that was working with me to try to get the view back the way I wanted it, told me one time his cat walked across his keyboard and it totally screwed things up for him. He had no idea what had happened, and he had to go back and re-set up a lot of configurations. That tells me there must be something wrong in the design, if small things can happen to set it off like that.
For how long have I used the solution?
I've probably been using the solution, on different jobs, for about 20 years at this point.
What do I think about the stability of the solution?
I believe the solution is quite stable. I don't recall it crashing on me, for example. That would be a big, "Oh my God, what do I do?" situation due to the fact that I rely on it so heavily. It's a workhorse for me.
Just that fluke occurrence recently around the views changing, and how the information was presented in the inbox, that's maybe a stability issue as well as a UI issue.
What do I think about the scalability of the solution?
Everybody in our company uses the solution, however, we're pretty small. There are only 20 of us. I'm not sure how it scales, as we wouldn't need it to.
How are customer service and technical support?
I don't work with Microsoft Exchange for technical support. I worked with a company that does tech support for us. In terms of judging Microsoft's services, I wouldn't be able to give any feedback.
How was the initial setup?
I don't recall the initial setup being complex. When I joined this company three years ago, the tech support folks set it all up and I don't remember it being particularly painful.
What's my experience with pricing, setup cost, and licensing?
I have no idea what the licensing costs are on the solution.
What other advice do I have?
I'm unsure as to which version of the solution I'm working with at this time.
I've been using Exchange forever as an end-user, however, I don't know much about the technical aspects of it. I just use it a lot. For me, it's always worked quite well, and because of that, I haven't' given anything about it much thought.
When it works, it's a beautiful thing. When it doesn't, you want to tear your hair out. Sometimes that's the price that we pay for the automation that we get.
I'd rate the solution overall eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology, Infrastructure, Riset & Development Staff with 1,001-5,000 employees
It is a product that is simple to manage, and easy to use.
Pros and Cons
- "It is a product that is simple to manage, and easy to use."
- "I think that improvements should be made in creating greater abilities for Microsoft Exchange in terms of Reasearch and Development."
What is our primary use case?
This solution helps us collaborate with other members of the organization.
How has it helped my organization?
It helps us with basic needs such as email. It is also extremely helpful for us to collaborate with other Microsoft products such as: Office and Active Directory.
What needs improvement?
I think that improvements should be made in creating greater abilities for Microsoft Exchange in terms of Reasearch and Development.
For how long have I used the solution?
More than five years.
What other advice do I have?
It is a product that is simple to manage, and easy to use.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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