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Kauthar Yakub - PeerSpot reviewer
Program Manager at Tereta
Real User
Easy to set up and good for retrieving data but updates happen too frequently
Pros and Cons
  • "The initial setup is easy."
  • "When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating."

What is our primary use case?

I just use it to retrieve my data. I'm just mostly leveraging it to retrieve some archive data, so I haven't really used it on a more advanced level.

For example, I was changing my email, so I wanted to retrieve some data I had from the previous address. That was the only time I used Microsoft Exchange to retrieve my archive information. Aside from that, I don't think I've used it for any other use cases.

What is most valuable?

I haven't really used it for something advanced. Most of my use cases are just to retrieve my information. Microsoft Exchange is just a part of your Office package, so you just have it inbuilt. I really haven't used it much.

The initial setup is easy.

What needs improvement?

I've not really gone through the application. The only time I use it is when I want to retrieve particular emails that I had.

I really have issues with updates. When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating. If I have a company constantly updating me on additional features and everything, I get to the point that I just don't read the emails or classify them as junk. However, if I get an update maybe twice, I pay more attention. They need less frequent updates and reminders. 

For how long have I used the solution?

I've been using the solution for a year now. 

Buyer's Guide
Microsoft Exchange
October 2024
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.

What do I think about the stability of the solution?

I can't speak to the stability as I haven't used it too much. 

What do I think about the scalability of the solution?

I haven't tested the scalability. Most of my applications that I just use for my own work. 

While it's used in the company, I just use it for my own personal purposes, such as retrieving email. 

How are customer service and support?

I've never reached out to support. 

When I was using Exchange, I didn't know how to initially use it when I wanted to use it to get to my data. To find out, I checked YouTube, and I got an idea of how to use it. It wasn't a problem for me.

Which solution did I use previously and why did I switch?

I have not used any other similar solution previously. 

How was the initial setup?

It's straightforward to set up. If you have your Office package, everything is straightforward.

What about the implementation team?

I did not need the assistance of a consultant or integrator during setup.

What's my experience with pricing, setup cost, and licensing?

This is a company product. I'm not in charge of licensing. I'm not sure what it would cost. 

What other advice do I have?

I'm not sure if I could recommend the solution as I haven't taken a deep dive into its functionality. I haven't done any advanced work with it. I've only ever retrieved my own data. 

I'd rate it five out of ten. I was able to achieve what I needed to, however, I haven't used it much. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dilip Telang - PeerSpot reviewer
Director, Talent Acquisition & Staffing at Conduent (formerly Xerox Services)
Real User
Reliable, enterprise-friendly, and well-known
Pros and Cons
  • "The product can scale."
  • "The solution could be more user-friendly."

What is our primary use case?

I use the solution mainly for emails and arranging schedules, calendars, et cetera.

What is most valuable?

It is enterprise-friendly, and many organizations use it.

The product can scale.

It’s stable and reliable.

What needs improvement?

The solution could be more user-friendly. It could always be more scalable and have a better UI.

For how long have I used the solution?

I’ve used the solution for many, many years.

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches, and it doesn’t crash or freeze.

What do I think about the scalability of the solution?

It is a scalable product. You can expand it.

I can’t say how many people in our organization use it.

How are customer service and support?

We have our own internal support if we run into technical issues. I’ve never dealt with their technical support services.

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

I wasn’t a part of the installation. I can’t speak to how it goes.

What's my experience with pricing, setup cost, and licensing?

Our IT handles the licensing process. I don’t have visibility into pricing.

What other advice do I have?

We use an enterprise version.

I’d recommend the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Exchange
October 2024
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Solutions Architect at Vvolve management consultants
Real User
Protects data privacy
Pros and Cons
  • "On-premises Microsoft Exchange is good because it protects data privacy."
  • "Microsoft could improve on Exchange's hybrid deployment or HCW. They need to improve on that because I was having many issues with HCW in our environment at times."

What is our primary use case?

So I'm part of the team that does migration from the old version to the new version. I've done updates on all the versions up to 18.

What is most valuable?

On-premises Microsoft Exchange is good because it protects data privacy. It depends on the client because clients want to share their mailing communication with anyone, like vendors and all. So it's purchasing like on-premises server exchange email. So if they are okay with storing data to Online Exchange and all Office 365, they're buying that one. So it depends on the client's needs entirely. 

What needs improvement?

Microsoft could improve on Exchange's hybrid deployment or HCW. They need to improve on that because I was having many issues with HCW in our environment at times. And there are certain things I'm not clear about, like eDiscovery on our on-premises level. There were some features that I liked, such as Unified Messaging and Advance Search, but Microsoft removed them in 2019.

For how long have I used the solution?

I've been working with Microsoft Exchange off and on for several years. It's not something I use daily. I work with it when I'm brought in to provide migration or implementation services. 

What do I think about the stability of the solution?

Microsoft Exchange's stability all depends on the environment. So when we are configuring and implementing, we're optimizing everything for performance. I've been working for 10 years in that field, so if anyone changes a configuration, we take into consideration the impact it will have on the stability. 

What do I think about the scalability of the solution?

Microsoft Exchange is scalable, but it depends on the company and how much they're willing to pay. Scalability is only limited by the price.

How are customer service and support?

When I'm migrating or implementing, and I have an issue, I check out a few things, like which applications are running. I also check the network security to discover all the basic stuff like server performance. Then, I suggest how many people are required to address these technical issues and at what level. I escalated to Microsoft two or three times. That was what the client needed, so we contacted Microsoft and got an LSA for that.

How was the initial setup?

Installing and configuring Microsoft Exchange is a little bit complex. Initial installation takes around 45 minutes to 30 minutes. Then we have to do some configuration. The basic configuration takes one to two days, depending on the environment. When we are implementing in a hybrid environment, we need to make some manual adjustments. For example, there was an issue with creating multiple databases during one implementation, like active and passive copy. That was not transferring and working in that scenario. 

Often we're working with a company that has already deployed. That's where we need to understand our workflow and main flow. For example, say there is a company that already deployed version 10, and we need to upgrade to 16 or 19. So we would have to understand their needs, like if there is a hybrid configuration or some other existing requirement. 

What's my experience with pricing, setup cost, and licensing?

There are different pricing tiers, and I don't remember all the costs for that. For Office 365, it depends on the license price per mailbox user. And for the on-premises version, there is a scale license. Overall, it's about average for the market. The on-premises license is a bit more costly because there is a requirement for OS-level licensing. And we offer a standard edition, so it is a little more straightforward to figure out the cost. We can also go for enterprise pricing. It depends on what the client needs.

What other advice do I have?

I rate Microsoft Exchange eight out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT Coordinator at a retailer with 11-50 employees
Real User
Integrates with anything and on-premises availability helps avoid extra charges
Pros and Cons
  • "It's pretty easy to manage."
  • "It is costly, so it depends on how much you want to pay."

What is our primary use case?

It is to run our mail server.

What is most valuable?

It's really just been the same for a decade now. I don't think they've really updated anything in a long time.

I like that we can still use it on-premise. Then, we don't have to pay the extra subscription fees for the cloud.

It integrates with anything really, to be honest, besides other Microsoft products.

There are AI-based features, but we don't use it.

What needs improvement?

We don't use Exchange for a lot of stuff, so there's not a lot to improve.

The interface could look a little more nicer, but other than that, it's fine. 

For how long have I used the solution?

I have been using it for more than ten years. 

What do I think about the scalability of the solution?

I haven't had to scale it at all. We've been running about the same amount of people for a long time.

It is used by around 100 end users. Just one person is required to maintain it for a hundred users, so we outsource that to an MSP.

They're helpful and easy to deal with.

What's my experience with pricing, setup cost, and licensing?

We bought it years ago.  

What other advice do I have?

I would recommend Microsoft Exchange to others because it's pretty easy to manage. However, it is costly, so it depends on how much you want to pay.

Overall, I would rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Md. Ariful Islam - PeerSpot reviewer
Sr. Software Engineer at উপায় (UCB Fintech Company Limited)
Real User
Top 20
The best feature is single sign-on access
Pros and Cons
  • "Exchange's best feature is single sign-on access using the Microsoft Identity framework."
  • "The security features could be improved. There should be a better policy management system."

What is our primary use case?

Exchange is an email solution. 

What is most valuable?

Exchange's best feature is single sign-on access using the Microsoft Identity framework. 

What needs improvement?

The security features could be improved. There should be a better policy management system. 

For how long have I used the solution?

I have used Exchange for the last 12 years.

What do I think about the stability of the solution?

Exchange is 100% stable.

What do I think about the scalability of the solution?

Exchange is 100% scalable. More than 100 of my customers use Microsoft Exchange, and some of the larger ones have more than 10,000 users.

How are customer service and support?

We are a service provider, so we provide the first and second tiers of support. If we cannot solve the issue, we escalate to Microsoft premier support. My clients are happy with the Microsoft team. 

How was the initial setup?

When I started using Microsoft Exchange, I found it to be complex. It's much easier now that I understand the architecture. Microsoft Exchange can be deployed on-premises, but it is also excellent as a cloud solution. 

The deployment time depends on the customer. A greenfield deployment typically takes around two weeks. It might take one or two months if you need to migrate accounts and data. 

What other advice do I have?

I rate Microsoft Exchange 10 out of 10. I always recommended customers go with the Microsoft email solution, either on-premises Exchange or Microsoft Office 365. You can also go for the hybrid. I suggest Microsoft 365 or Microsoft Exchange for their collaboration and communication solutions.

Speaker 2:

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Test Automation Lead at a financial services firm with 10,001+ employees
Real User
User-friendly, scalable and reliable
Pros and Cons
  • "For me, the solution is very user-friendly. I've used it a long time and I know where everything is."
  • "For new users, it might take them some time to get used to the product."

What is our primary use case?

We primarily use the solution for emails and calendars and things like that.

What is most valuable?

It is a stable solution.

The solution is scalable.

For me, the solution is very user-friendly. I've used it a long time and I know where everything is. 

What needs improvement?

For me it's sufficient. I don't see much that can be improved.

I'm not sure if the security is enough. That said, for my purposes, it's fine. However, I am aware there are always new vulnerabilities and security threats to worry about.

For new users, it might take them some time to get used to the product.

For how long have I used the solution?

I've used the solution for as long as I've worked with the company I'm at now. It's been a few years at this point. 

What do I think about the stability of the solution?

We have found the solution to be stable. There are no bugs or glitches. The performance is good. We don't worry about it crashing or freezing. 

What do I think about the scalability of the solution?

The solution has been scalable so far. We have no problems expanding it.

In our company, we have several thousand people that use the solution.

How are customer service and technical support?

I have never called technical support myself. Therefore, I cannot speak to how helpful or responsive they are. We have our own internal team that handles everything.

How was the initial setup?

I was not personally involved in the installation process. I cannot speak to how easy or difficult the setup would have been.

I'm not sure how many support personnel we require for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

I don't handle the licensing aspect of the solution. I cannot speak to any costs involved. 

What other advice do I have?

I'm just a partner so not like I'm an administrator of IT.

It's my understanding that the solution we work with is a company installation and is not on the cloud, however, I'm not 100% sure.

I'm not sure which version of the solution we're on. I don't know the version number off-hand. 

I'd rate the solution at a nine out of ten overall. we've been very pleased with its capabilities. 

I would recommend the solution to other users and companies. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT-Manager / Finanzbuchhaltung / Personalwesen at a manufacturing company with 1-10 employees
Real User
Top 20
Offers stability and easy integration with other Microsoft products, but needs to use less resources and be more reasonably priced
Pros and Cons
  • "It's user-friendly."

    What is our primary use case?

    I use this solution for my email and calendar. 

    How has it helped my organization?

    Because of this solution we have better integration with other Microsoft Office solutions. 

    What is most valuable?

    It's user-friendly. 

    What needs improvement?

    The solution needs a lot of resources to run efficiently. It would be nice if it used less resources to run on-premise.

    For how long have I used the solution?

    I have been working with this solution for about five years. 

    What do I think about the stability of the solution?

    We have not had any problems with the stability of the solution. I would give it a nine out of ten. 

    What do I think about the scalability of the solution?

    The solution is scalable. There are about 70 users working with it on a daily basis in our organization. 

    Which solution did I use previously and why did I switch?

    Previously, we used Scalix. We switched to Microsoft Exchange for easier integration and better stability. 

    How was the initial setup?

    It was a little bit complex to set up, so we had to get external help. 

    What about the implementation team?

    A third-party did the deployment, and it took about two days. 

    What was our ROI?

    This is a time-saving solution. 

    What's my experience with pricing, setup cost, and licensing?

    This solution is expensive. On a scale of one to ten, where one is the worst and ten is the best, I would rate it a four. 

    What other advice do I have?

    Overall, I rate this solution as a seven out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    General Manager - IT at a comms service provider with 10,001+ employees
    Real User
    It's a robust system that's suitable for a large enterprise environment
    Pros and Cons
    • "Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers."
    • "Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service."

    What is our primary use case?

    Exchange is an email solution. It is widely used in our organization.

    What is most valuable?

    Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers. 

    What needs improvement?

    Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service.

    For how long have I used the solution?

    I've been using Exchange for many years now. 

    What do I think about the stability of the solution?

    Microsoft Exchange is highly stable.

    What do I think about the scalability of the solution?

    You can scale it horizontally by adding several servers behind the load balancer if you want. We have more than 20,000 users.

    How are customer service and support?

    We contacted Microsoft about an issue a while back, but it was so long ago, I can't remember what the problem was.

    How was the initial setup?

    Installing Microsoft Exchange is straightforward. The conversion takes time, but the installation itself takes less than two hours. The total deployment time depends on what you want to do, i.e., how many servers you want to configure, the structure of your domain controllers, etc. We have four team members for deployment and maintenance. 

    What's my experience with pricing, setup cost, and licensing?

    We have an enterprise agreement with a five-year contract.

    What other advice do I have?

    I rate Microsoft Exchange eight out of 10. Exchange has a cloud solution also, so depending on the count of users, you can decide whether to use the on-premise or cloud version.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.
    Updated: October 2024
    Buyer's Guide
    Download our free Microsoft Exchange Report and get advice and tips from experienced pros sharing their opinions.