Microsoft Exchange is a user-friendly product that is easy to manage and configure.
Branch Manager at Shakti Foundation
A user-friendly product that is easy to manage and configure
Pros and Cons
- "Microsoft Exchange is a user-friendly product that is easy to manage and configure."
- "Some users encounter stability issues. I connect with the support team through my local partner, which takes time."
What is most valuable?
What needs improvement?
Some users encounter stability issues. I connect with the support team through my local partner, which takes time.
For how long have I used the solution?
I have been using the product for ten years.
What do I think about the stability of the solution?
I rate the product's stability a seven out of ten.
Buyer's Guide
Microsoft Exchange
January 2025
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What do I think about the scalability of the solution?
I rate Microsoft Exchange's scalability a nine out of ten. My company has around 4000 users.
How was the initial setup?
The tool's deployment is simple.
What's my experience with pricing, setup cost, and licensing?
I rate Microsoft Exchange's pricing a six out of ten.
What other advice do I have?
I rate the tool a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director, Talent Acquisition & Staffing at Conduent (formerly Xerox Services)
Reliable, enterprise-friendly, and well-known
Pros and Cons
- "The product can scale."
- "The solution could be more user-friendly."
What is our primary use case?
I use the solution mainly for emails and arranging schedules, calendars, et cetera.
What is most valuable?
It is enterprise-friendly, and many organizations use it.
The product can scale.
It’s stable and reliable.
What needs improvement?
The solution could be more user-friendly. It could always be more scalable and have a better UI.
For how long have I used the solution?
I’ve used the solution for many, many years.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches, and it doesn’t crash or freeze.
What do I think about the scalability of the solution?
It is a scalable product. You can expand it.
I can’t say how many people in our organization use it.
How are customer service and support?
We have our own internal support if we run into technical issues. I’ve never dealt with their technical support services.
Which solution did I use previously and why did I switch?
We did not use a different solution previously.
How was the initial setup?
I wasn’t a part of the installation. I can’t speak to how it goes.
What's my experience with pricing, setup cost, and licensing?
Our IT handles the licensing process. I don’t have visibility into pricing.
What other advice do I have?
We use an enterprise version.
I’d recommend the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Exchange
January 2025
Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
General Manager - IT at a comms service provider with 10,001+ employees
It's a robust system that's suitable for a large enterprise environment
Pros and Cons
- "Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers."
- "Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service."
What is our primary use case?
Exchange is an email solution. It is widely used in our organization.
What is most valuable?
Exchange is a robust system that is well suited for an enterprise environment. It's always up, and we hardly face any technical issues. Exchange has a web interface and integrates perfectly with Microsoft Outlook. This web interface can be easily used to change the passwords from the domain controllers.
What needs improvement?
Microsoft needs to make some modifications to meet the current needs of the environment. For example, they need to add more cell service features because people work from home during the pandemic, and certain elements should be available as a mobile service.
For how long have I used the solution?
I've been using Exchange for many years now.
What do I think about the stability of the solution?
Microsoft Exchange is highly stable.
What do I think about the scalability of the solution?
You can scale it horizontally by adding several servers behind the load balancer if you want. We have more than 20,000 users.
How are customer service and support?
We contacted Microsoft about an issue a while back, but it was so long ago, I can't remember what the problem was.
How was the initial setup?
Installing Microsoft Exchange is straightforward. The conversion takes time, but the installation itself takes less than two hours. The total deployment time depends on what you want to do, i.e., how many servers you want to configure, the structure of your domain controllers, etc. We have four team members for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We have an enterprise agreement with a five-year contract.
What other advice do I have?
I rate Microsoft Exchange eight out of 10. Exchange has a cloud solution also, so depending on the count of users, you can decide whether to use the on-premise or cloud version.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Coordinator at a retailer with 11-50 employees
Integrates with anything and on-premises availability helps avoid extra charges
Pros and Cons
- "It's pretty easy to manage."
- "It is costly, so it depends on how much you want to pay."
What is our primary use case?
It is to run our mail server.
What is most valuable?
It's really just been the same for a decade now. I don't think they've really updated anything in a long time.
I like that we can still use it on-premise. Then, we don't have to pay the extra subscription fees for the cloud.
It integrates with anything really, to be honest, besides other Microsoft products.
There are AI-based features, but we don't use it.
What needs improvement?
We don't use Exchange for a lot of stuff, so there's not a lot to improve.
The interface could look a little more nicer, but other than that, it's fine.
For how long have I used the solution?
I have been using it for more than ten years.
What do I think about the scalability of the solution?
I haven't had to scale it at all. We've been running about the same amount of people for a long time.
It is used by around 100 end users. Just one person is required to maintain it for a hundred users, so we outsource that to an MSP.
They're helpful and easy to deal with.
What's my experience with pricing, setup cost, and licensing?
We bought it years ago.
What other advice do I have?
I would recommend Microsoft Exchange to others because it's pretty easy to manage. However, it is costly, so it depends on how much you want to pay.
Overall, I would rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 5, 2024
Flag as inappropriateProgram Manager at Tereta
Easy to set up and good for retrieving data but updates happen too frequently
Pros and Cons
- "The initial setup is easy."
- "When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating."
What is our primary use case?
I just use it to retrieve my data. I'm just mostly leveraging it to retrieve some archive data, so I haven't really used it on a more advanced level.
For example, I was changing my email, so I wanted to retrieve some data I had from the previous address. That was the only time I used Microsoft Exchange to retrieve my archive information. Aside from that, I don't think I've used it for any other use cases.
What is most valuable?
I haven't really used it for something advanced. Most of my use cases are just to retrieve my information. Microsoft Exchange is just a part of your Office package, so you just have it inbuilt. I really haven't used it much.
The initial setup is easy.
What needs improvement?
I've not really gone through the application. The only time I use it is when I want to retrieve particular emails that I had.
I really have issues with updates. When an update wants to come, it should just come maybe once or twice rather than having us deal with constant updating. If I have a company constantly updating me on additional features and everything, I get to the point that I just don't read the emails or classify them as junk. However, if I get an update maybe twice, I pay more attention. They need less frequent updates and reminders.
For how long have I used the solution?
I've been using the solution for a year now.
What do I think about the stability of the solution?
I can't speak to the stability as I haven't used it too much.
What do I think about the scalability of the solution?
I haven't tested the scalability. Most of my applications that I just use for my own work.
While it's used in the company, I just use it for my own personal purposes, such as retrieving email.
How are customer service and support?
I've never reached out to support.
When I was using Exchange, I didn't know how to initially use it when I wanted to use it to get to my data. To find out, I checked YouTube, and I got an idea of how to use it. It wasn't a problem for me.
Which solution did I use previously and why did I switch?
I have not used any other similar solution previously.
How was the initial setup?
It's straightforward to set up. If you have your Office package, everything is straightforward.
What about the implementation team?
I did not need the assistance of a consultant or integrator during setup.
What's my experience with pricing, setup cost, and licensing?
This is a company product. I'm not in charge of licensing. I'm not sure what it would cost.
What other advice do I have?
I'm not sure if I could recommend the solution as I haven't taken a deep dive into its functionality. I haven't done any advanced work with it. I've only ever retrieved my own data.
I'd rate it five out of ten. I was able to achieve what I needed to, however, I haven't used it much.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Pleasant desktop interface, great support, and reliable
Pros and Cons
- "I find the desktop version of Microsoft Exchange looks better than the online version. You can make it a white background. You might be able to make the online background white, but I have no idea how to do that. I know how to do it only on the desktop version"
- "The desktop version of Microsoft Exchange receives emails a little slower than the online version."
What is our primary use case?
I am using Microsoft Exchange for emails. For example, here's my email address, call me, or email me and I'll email you. I don't use it for any marketing emails.
What is most valuable?
I find the desktop version of Microsoft Exchange looks better than the online version. You can make it a white background. You might be able to make the online background white, but I have no idea how to do that. I know how to do it only on the desktop version
What needs improvement?
The desktop version of Microsoft Exchange receives emails a little slower than the online version.
For how long have I used the solution?
I have used Microsoft Exchange within the last 12 months.
What do I think about the stability of the solution?
The stability of the solution is good.
What do I think about the scalability of the solution?
I haven't run into any scalability problems. However, I've run into several large multinational companies that I know do run into issues, and they have to merge two separate something together.
How are customer service and support?
Microsoft support is very good. I did recently have an issue the other day. The solution was asking me for my password, and I put it in and it didn't recognize it, and I was getting really frustrated. I called Microsoft support, spoke to a person, they had me download a tool,- for data checking, and it fixed it. Whatever it did, it fixed the problem. I had a good experience.
They are responsive and helpful, if you're only one user and not their biggest customer, they still give you good support.
How was the initial setup?
I have implemented the solution for my system and it is easy. I have not done so for a company. I just download it and run it, that is all.
What's my experience with pricing, setup cost, and licensing?
I have Outlook 365 Professional, and Exchange comes in the bundle with other solutions, such as Word and OneDrive. I pay for the use of the bundle monthly and I can imagine if you are a company with many licenses the pricing model would be a lot different.
What other advice do I have?
I do not see Microsoft having any competition in the market. They appear to be dominating.
I rate Microsoft Exchange a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Partner Account Manager at Siav
Facilitates agenda sharing, and integrates very well with Dynamics
Pros and Cons
- "The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange."
- "Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself."
What is our primary use case?
I use Microsoft Exchange for mailing, managing agendas, sharing contacts, and accessing the company directory. It integrates with Dynamics and project management tools to facilitate sharing information, appointments, and agendas.
What is most valuable?
The ability to share information, appointments, and agendas easily is the big value of Microsoft Exchange. It facilitates agenda sharing, and integrates very well with Dynamics, allowing seamless sharing of contacts and company directories.
As a user, I find it easy to use, with digital signature and certificates being straightforward. It also automatically updates, which is very convenient.
What needs improvement?
Sometimes the client part generates some trouble. It can be very slow, though this might be related to our company's installation and configuration rather than the product itself.
For how long have I used the solution?
I have been using Exchange for ten years.
What do I think about the stability of the solution?
From my perspective, as a user, it is stable and reliable.
What do I think about the scalability of the solution?
In the past, when I was a technician, we experienced scalability problems with older products, however, I don't think today's products have that kind of problem.
How are customer service and support?
I don't have direct access to Microsoft support. We have internal IT support that provides assistance.
Which solution did I use previously and why did I switch?
At my previous company, we used Exchange as well.
How was the initial setup?
I found Exchange already installed on my PC. It's a simple link, and I got access through the web.
Which other solutions did I evaluate?
We use GitHub and various other tools, however, primarily Exchange.
What other advice do I have?
I'm quite satisfied with the solution and the automation it offers. It is easy for me to understand and is quite stable.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Nov 24, 2024
Flag as inappropriateHead Of Information Technology at a insurance company with 201-500 employees
Integrates well, easy to use, but stability needs improvement
Pros and Cons
- "Microsoft Exchange is a powerful solution. It can easily integrate with Active Directory and other business applications. It does not require any training, it is flexible and simple to use. When comparing Microsoft Exchange to other solutions, such as Lotus Note, it is more straightforward for business."
- "From a reliability perspective, they need to improve the search engine, it is not very powerful."
What is our primary use case?
We use Microsoft Exchange on a daily basis for our business. However, we are moving to Office 365, which means that this will be available on the cloud. This is also a part of the Microsoft enterprise agreement. We receive a lot of other support applications along with Exchange. For example, Teams is included and integrates seamlessly, and we can do many functions, such as schedule meetings.
How has it helped my organization?
We use Microsoft Exchange on a daily basis and it helping our business, we are able to integrate easily with many of our business applications.
What is most valuable?
Microsoft Exchange is a powerful solution. It can easily integrate with Active Directory and other business applications. It does not require any training, it is flexible and simple to use. When comparing Microsoft Exchange to other solutions, such as Lotus Note, it is more straightforward for business.
What needs improvement?
From a reliability perspective, they need to improve the search engine, it is not very powerful.
The security is not the best, it is not able to filter some of the spam and malware emails that pass through no matter what security protocols that we have set. Recently we had two incidents where we had to stop the business for one day. I am not sure if it is a problem with our implementation, or is it a problem with something else.
For how long have I used the solution?
I have been using Microsoft Exchange for approximately four years.
What do I think about the stability of the solution?
There are some difficulties with the Microsoft Exchange application. For example, it sometimes gets frozen and we have not determined the cause. When frozen we need to close it, and then again open it again. It takes a while to reload the application if the volume is high and when I have many emails. They need to improve on stability.
Many solutions have bugs and glitches and I do not think Microsoft can help it, it is a huge package and there are updates frequently. However, if one was to implement all the standard policies the bugs would be fewer. If I do not implement a certain standard Microsoft Exchange policy, then it should stop me. It should not allow me to do certain operations that would put me at risk. There should be fewer manual controls to prevent improper configuration.
What do I think about the scalability of the solution?
The solution is scalable. We have approximately 300 users using the solution and there are some companies that have 10,000 users.
How are customer service and technical support?
The support for Microsoft is very good.
How was the initial setup?
The installation process was straightforward. There were not that many difficulties.
What's my experience with pricing, setup cost, and licensing?
We are currently using enterprise licenses for the solution. They are different pricing models available. There are individual, cloud-based, and enterprise licenses all with different pricing models. Typically, the larger the number of users, the lesser the price. For small to medium companies like us, we feel it is expensive. However, for a large company, where they have thousands of employees the cost is distributed. We do not receive this kind of benefit because of the small company size. They should provide more discounts for the small companies because we do not complain or create too many problems for Microsoft.
For large companies that have 10,000 employees, the problems are huge and different. They use a lot of Microsoft support. Small companies that have less than 300 people should get a discount, we do not qualify for their volume discount that starts at 500 people. They should not put these kinds of restrictions on giving discounts. I expect Microsoft to come up with some different options for small to mid companies in the future.
Which other solutions did I evaluate?
We have evaluated Microsoft Office 365.
What other advice do I have?
Overall when taking into account implementation, user experience, the flexibility of the solution it has always been very good. There are more benefits than drawbacks.
I rate Microsoft Exchange a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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