I use the solution in my company because it is an email system, and it can be hard to get by without one. I also use the tool for different companies and offer support for it. As a consultant, I support it for many different organizations. I use the tool across a whole bunch of different industries, so there are too many to name.
Consultant at a consultancy with 11-50 employees
Needs to offer better support services but is beneficial for managing emails
Pros and Cons
- "The tool's most valuable feature is associated with the fact that it stands out for being beneficial for managing emails."
- "At the end of the day, the biggest area for improvement is having better and more knowledgeable support technicians."
What is our primary use case?
What is most valuable?
The tool's most valuable feature is associated with the fact that it stands out for being beneficial for managing emails.
What needs improvement?
At the end of the day, the biggest area for improvement is having better and more knowledgeable support technicians. Anytime I have to call in with issues about Microsoft Exchange, I know more about it than the consultants or some other people to whom Microsoft pays to offer support for the product.
For how long have I used the solution?
I have experience with Microsoft Exchange since it came into existence. I used to work at Microsoft, so I have been familiar with Microsoft Exchange when it was Microsoft BPOS. My company has a partnership with Microsoft.
Buyer's Guide
Microsoft Exchange
February 2025

Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
I am a small business person, so the tool's scalability is just fine.
The tool is meant for small businesses.
How are customer service and support?
I rate the technical support a zero out of ten.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I don't see any differences between Microsoft Exchange and some other email applications I have used. Microsoft Exchange is just a tool. The biggest I see in Microsoft Exchange is that it is much easier to access it through multiple platforms.
What was our ROI?
There is no ROI from the use of the tool in my company. It is a required piece of tool for business. I can have a functionality-related discussion about the tool that I need to run the business. The tool's ROI discussion is kind of moot for me.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is fine. There are not many options out there, so it is not fair to rate the tool's pricing on a scale of one to ten. I do think the tool offers value for money.
What other advice do I have?
The security and compliance features impacted our organization to a minimal extent because we use third-party products for most of such stuff.
Speaking about the tool's integration capabilities with other software, I would say that they vary a lot, so some things are good, while some areas are challenging.
I utilize the mobile access features of the tool all the time.
Speaking about the tool's productivity, I would say it is the number one email platform in the world. The product works just fine. It does what I need it to do. The only time I get frustrated is when it breaks down or doesn't do things the way it is supposed to and when the support people are unable to assist me.
As I support Microsoft Exchange for many people, I can recommend it to others.
When the tool is working just fine, it is a great product. When it breaks and I cannot get it working the way it is supposed to, it is bad.
I rate the tool a five out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Aug 27, 2024
Flag as inappropriate
CTO at Numo Capital Holdings
A highly scalable solution that offers multiple functionalities to its users
Pros and Cons
- "It is a very stable tool...It is a very scalable tool."
- "In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly."
What is our primary use case?
We use the solution in our company for emails, calendars, requests, and tasks.
What is most valuable?
The exchange of emails is its most valuable feature.
What needs improvement?
I'm a user for the time being. I'm not an administrator who is managing the server. I was an administrator fifteen years ago. But today, I'm just a simple user using the solution for emails.
We had an antivirus like Sophos to secure our network. In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly. Also, Microsoft should make it more like a web version.
For how long have I used the solution?
I have been using Microsoft Exchange for a very long time. Currently, we are on the cloud version.
What do I think about the stability of the solution?
It is a very stable tool.
What do I think about the scalability of the solution?
It is a very scalable tool. In my last company, the solution had more than five thousand users. Now, thirty users use the solution. Considering the upcoming year, there are no plans to increase its usage.
How are customer service and support?
I am not seeking any help from technical support because we speak with our own technical staff.
How was the initial setup?
As a user, we don't get involved in the setup process. We need to connect it using the email address. It takes a minute to deploy it. I can do the deployment by myself.
What's my experience with pricing, setup cost, and licensing?
Since my company is on Microsoft Cloud, we pay for the licenses per user. Compared to volume licensing, I would say the present licensing cost is not expensive.
What other advice do I have?
I recommend others planning to use the solution to use it. I rate the overall solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Exchange
February 2025

Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Sr. Software Engineer at উপায় (UCB Fintech Company Limited)
The best feature is single sign-on access
Pros and Cons
- "Exchange's best feature is single sign-on access using the Microsoft Identity framework."
- "The security features could be improved. There should be a better policy management system."
What is our primary use case?
Exchange is an email solution.
What is most valuable?
Exchange's best feature is single sign-on access using the Microsoft Identity framework.
What needs improvement?
The security features could be improved. There should be a better policy management system.
For how long have I used the solution?
I have used Exchange for the last 12 years.
What do I think about the stability of the solution?
Exchange is 100% stable.
What do I think about the scalability of the solution?
Exchange is 100% scalable. More than 100 of my customers use Microsoft Exchange, and some of the larger ones have more than 10,000 users.
How are customer service and support?
We are a service provider, so we provide the first and second tiers of support. If we cannot solve the issue, we escalate to Microsoft premier support. My clients are happy with the Microsoft team.
How was the initial setup?
When I started using Microsoft Exchange, I found it to be complex. It's much easier now that I understand the architecture. Microsoft Exchange can be deployed on-premises, but it is also excellent as a cloud solution.
The deployment time depends on the customer. A greenfield deployment typically takes around two weeks. It might take one or two months if you need to migrate accounts and data.
What other advice do I have?
I rate Microsoft Exchange 10 out of 10. I always recommended customers go with the Microsoft email solution, either on-premises Exchange or Microsoft Office 365. You can also go for the hybrid. I suggest Microsoft 365 or Microsoft Exchange for their collaboration and communication solutions.
Speaker 2:
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Manager - Delivery Excellence,Risk & Compliance at Tata Consultancy
User-friendly, high performance, and simple installation
Pros and Cons
- "Microsoft Exchange has good performance and is user-friendly."
- "Microsoft Exchange could improve by adding artificial intelligence."
What is our primary use case?
Microsoft Exchange is used as a collaboration platform.
What is most valuable?
Microsoft Exchange has good performance and is user-friendly.
What needs improvement?
Microsoft Exchange could improve by adding artificial intelligence.
For how long have I used the solution?
I have used Microsoft Exchange within the last 12 months.
What do I think about the scalability of the solution?
70 percent of our company is using Microsoft Exchange. We have plans to increase our usage. We have a large company.
How are customer service and support?
We have internal support for Microsoft Exchange, it is rare for an issue to reach Microsoft technical support.
Which solution did I use previously and why did I switch?
I was using Lotus Notes previously to Microsoft Exchange.
How was the initial setup?
The initial setup of east to do for Microsoft Exchange.
What about the implementation team?
Our IT department did the implementation of Microsoft Exchange.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Engineering at Hexure
Effective communication tools with a good exchange server and good scalability
Pros and Cons
- "With the cloud coming in, scalability is not an issue even for Microsoft."
- "I do not have any notes for improvement."
What is our primary use case?
I use Microsoft Exchange as our mail server. Google is free, so I use it for my personal use, and for our office, we have the 365 option.
What is most valuable?
I use Exchange Server for email. That's why I am using Outlook for Exchange email.
What needs improvement?
I do not have any notes for improvement.
What do I think about the stability of the solution?
I face some issues. No system is perfect, so I do face issues. They fix it and then get going.
What do I think about the scalability of the solution?
With the cloud coming in, scalability is not an issue even for Microsoft. They probably will be able to scale up and scale down as and where it's required. Scalability probably is not proper.
How are customer service and support?
I contact my technical support team, and they probably might be able to troubleshoot it on their own. If not, they'll take a ticket. I have a technical support team, the help desk, who will try to resolve it.
Which other solutions did I evaluate?
For my personal use, I am using Google Gmail, and I am okay with it.
What other advice do I have?
Overall, I am satisfied with the product. I am used to it, and it's all good. From my experience, I would rate the product stability eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 26, 2025
Flag as inappropriateIT Support Specialist at Wagner Kablo A.S.
Easy-to-install platform with valuable collaboration features
Pros and Cons
- "The technical support services are good."
- "The platform could be more user-friendly."
What is our primary use case?
We use the platform to facilitate email traffic, file transfer, security services, and rule policies.
What is most valuable?
Microsoft Exchange is a user-friendly product with efficient features for mail services and DNS registration.
What needs improvement?
The platform could be more user-friendly.
For how long have I used the solution?
We have been using Microsoft Exchange for three years.
What do I think about the stability of the solution?
The service is stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
We have 132 Microsoft Exchange users in our organization. It has a good scalability.
How are customer service and support?
The technical support services are good. The team answers the tickets immediately.
How was the initial setup?
The product is easy to install and deploy. The development steps included creating DNS records, followed by synchronizing with the Active Directory and facilitating user logins.
What about the implementation team?
We implemented the platform with the help of our in-house team.
What's my experience with pricing, setup cost, and licensing?
Microsoft Exchange is an inexpensive application.
What other advice do I have?
The product, Microsoft Exchange, has significantly impacted our team's collaboration by utilizing hybrid directory functionality. We can integrate it with Teams, Calendar, and SharePoint providing simultaneous access for the users. It has effective calendar functionality improving scheduling efficiency. It offers various security-level templates, allowing administrators to tailor security policies based on specific organizational needs.
It is a stable service. It has a knowledgeable technical support team as well. I rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevOps Platform Engineer at Trend Micro
Organizing tasks effectively with seamless integration and good compatibility
Pros and Cons
- "The most used feature of Microsoft Exchange is the email capability, especially since it integrates with the calendar."
- "The filtering of spam needs significant improvement, as many spam emails are not getting detected."
What is our primary use case?
I use Microsoft Exchange more for organizing tasks than as an email client. We have integrated Exchange with Teams for organization and communication.
What is most valuable?
The most used feature of Microsoft Exchange is the email capability, especially since it integrates with the calendar. We integrate Exchange with Teams, and the single sign-on feature is very helpful. I use Exchange to organize tasks with implemented rules, and its integration with Teams enhances our organizational abilities.
What needs improvement?
The filtering of spam needs significant improvement, as many spam emails are not getting detected. Exchange should provide higher security and better spam filtering.
For how long have I used the solution?
I have been using Microsoft Exchange for more than ten years.
What do I think about the stability of the solution?
The solution has faced performance issues, especially lagging, in recent updates.
What do I think about the scalability of the solution?
Scalability is not a major issue, as it's easy to scale up and provide Exchange access to new users.
How are customer service and support?
I do not need to contact Microsoft directly as the IT department handles any support interactions for us.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Microsoft Exchange is straightforward. It requires simply having a user and password to initiate, and a lot of the process is automated.
What was our ROI?
Microsoft Exchange saves time by allowing users to send emails or set schedules instead of making calls or holding meetings.
What other advice do I have?
I can recommend using Microsoft Exchange as it is a functional product, but users should be aware of cybersecurity issues and potential spam. It is important for users to be cautious when opening or forwarding emails. My total rating for Microsoft Exchange is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 26, 2025
Flag as inappropriateICT Officer at Intelligent Skincareinc Inc.
Has efficient calendar-sharing capability and a knowledgeable technical support team
Pros and Cons
- "It integrates well with other tools."
- "We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved."
What is our primary use case?
We mainly use the solution for our company email communications.
What is most valuable?
The platform is easy to use as it is integrated with Microsoft. We can easily share work files with other employees.
What needs improvement?
We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved.
For how long have I used the solution?
We have been using Microsoft Exchange for about seven months.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
We have 73 Microsoft Exchange users in our organization. It is scalable.
How are customer service and support?
We contacted the technical support team for the migration. They responded immediately to our concerns and were knowledgeable.
Which solution did I use previously and why did I switch?
We used Google Workspace before migrating to Exchange. We switched to Exchange as it was already integrated with Microsoft Office and didn't require paying for a separate license.
How was the initial setup?
The setup was not very complex. It took about one to two weeks to migrate all our end-user accounts.
What other advice do I have?
The platform's calendar-sharing capability is useful. It integrates well with other tools.
I recommend it to others. It has many security features and is integrated with Microsoft Office, making it cost-effective. I rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 30, 2024
Flag as inappropriate
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros
sharing their opinions.
Updated: February 2025
Popular Comparisons
Google Workspace
Microsoft Exchange Online
Zimbra Collaboration
KerioConnect
HCL Notes
Open-Xchange
ProtonMail
Zoho Mail
HCL Verse
OpenText GroupWise
Superhuman
Buyer's Guide
Download our free Microsoft Exchange Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- How does Zimbra Collaboration compare with Microsoft Exchange?
- When evaluating Email Applications, what aspect do you think is the most important to look for?
- What should I look for when choosing an email solution for my company?
- What is the best choice for email?
- Which solution should we choose? - IceWarp, Zentyal, UCS, Collax, Scalix, Zimbra or Kollab?
- Why is Email Applications important for companies?