We use the solution in our company for emails, calendars, requests, and tasks.
CTO at Numo Capital Holdings
A highly scalable solution that offers multiple functionalities to its users
Pros and Cons
- "It is a very stable tool...It is a very scalable tool."
- "In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly."
What is our primary use case?
What is most valuable?
The exchange of emails is its most valuable feature.
What needs improvement?
I'm a user for the time being. I'm not an administrator who is managing the server. I was an administrator fifteen years ago. But today, I'm just a simple user using the solution for emails.
We had an antivirus like Sophos to secure our network. In terms of Microsoft Exchange, I think maybe what can be done is to make it more user-friendly. Also, Microsoft should make it more like a web version.
For how long have I used the solution?
I have been using Microsoft Exchange for a very long time. Currently, we are on the cloud version.
Buyer's Guide
Microsoft Exchange
March 2025

Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is a very stable tool.
What do I think about the scalability of the solution?
It is a very scalable tool. In my last company, the solution had more than five thousand users. Now, thirty users use the solution. Considering the upcoming year, there are no plans to increase its usage.
How are customer service and support?
I am not seeking any help from technical support because we speak with our own technical staff.
How was the initial setup?
As a user, we don't get involved in the setup process. We need to connect it using the email address. It takes a minute to deploy it. I can do the deployment by myself.
What's my experience with pricing, setup cost, and licensing?
Since my company is on Microsoft Cloud, we pay for the licenses per user. Compared to volume licensing, I would say the present licensing cost is not expensive.
What other advice do I have?
I recommend others planning to use the solution to use it. I rate the overall solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Sr. Software Engineer at উপায় (UCB Fintech Company Limited)
The best feature is single sign-on access
Pros and Cons
- "Exchange's best feature is single sign-on access using the Microsoft Identity framework."
- "The security features could be improved. There should be a better policy management system."
What is our primary use case?
Exchange is an email solution.
What is most valuable?
Exchange's best feature is single sign-on access using the Microsoft Identity framework.
What needs improvement?
The security features could be improved. There should be a better policy management system.
For how long have I used the solution?
I have used Exchange for the last 12 years.
What do I think about the stability of the solution?
Exchange is 100% stable.
What do I think about the scalability of the solution?
Exchange is 100% scalable. More than 100 of my customers use Microsoft Exchange, and some of the larger ones have more than 10,000 users.
How are customer service and support?
We are a service provider, so we provide the first and second tiers of support. If we cannot solve the issue, we escalate to Microsoft premier support. My clients are happy with the Microsoft team.
How was the initial setup?
When I started using Microsoft Exchange, I found it to be complex. It's much easier now that I understand the architecture. Microsoft Exchange can be deployed on-premises, but it is also excellent as a cloud solution.
The deployment time depends on the customer. A greenfield deployment typically takes around two weeks. It might take one or two months if you need to migrate accounts and data.
What other advice do I have?
I rate Microsoft Exchange 10 out of 10. I always recommended customers go with the Microsoft email solution, either on-premises Exchange or Microsoft Office 365. You can also go for the hybrid. I suggest Microsoft 365 or Microsoft Exchange for their collaboration and communication solutions.
Speaker 2:
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Microsoft Exchange
March 2025

Learn what your peers think about Microsoft Exchange. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,672 professionals have used our research since 2012.
Senior Manager - Delivery Excellence,Risk & Compliance at Tata Consultancy
User-friendly, high performance, and simple installation
Pros and Cons
- "Microsoft Exchange has good performance and is user-friendly."
- "Microsoft Exchange could improve by adding artificial intelligence."
What is our primary use case?
Microsoft Exchange is used as a collaboration platform.
What is most valuable?
Microsoft Exchange has good performance and is user-friendly.
What needs improvement?
Microsoft Exchange could improve by adding artificial intelligence.
For how long have I used the solution?
I have used Microsoft Exchange within the last 12 months.
What do I think about the scalability of the solution?
70 percent of our company is using Microsoft Exchange. We have plans to increase our usage. We have a large company.
How are customer service and support?
We have internal support for Microsoft Exchange, it is rare for an issue to reach Microsoft technical support.
Which solution did I use previously and why did I switch?
I was using Lotus Notes previously to Microsoft Exchange.
How was the initial setup?
The initial setup of east to do for Microsoft Exchange.
What about the implementation team?
Our IT department did the implementation of Microsoft Exchange.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Exchange a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Engineering at Hexure
Effective communication tools with a good exchange server and good scalability
Pros and Cons
- "With the cloud coming in, scalability is not an issue even for Microsoft."
- "I do not have any notes for improvement."
What is our primary use case?
I use Microsoft Exchange as our mail server. Google is free, so I use it for my personal use, and for our office, we have the 365 option.
What is most valuable?
I use Exchange Server for email. That's why I am using Outlook for Exchange email.
What needs improvement?
I do not have any notes for improvement.
What do I think about the stability of the solution?
I face some issues. No system is perfect, so I do face issues. They fix it and then get going.
What do I think about the scalability of the solution?
With the cloud coming in, scalability is not an issue even for Microsoft. They probably will be able to scale up and scale down as and where it's required. Scalability probably is not proper.
How are customer service and support?
I contact my technical support team, and they probably might be able to troubleshoot it on their own. If not, they'll take a ticket. I have a technical support team, the help desk, who will try to resolve it.
Which other solutions did I evaluate?
For my personal use, I am using Google Gmail, and I am okay with it.
What other advice do I have?
Overall, I am satisfied with the product. I am used to it, and it's all good. From my experience, I would rate the product stability eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 26, 2025
Flag as inappropriateDevOps Platform Engineer at Trend Micro
Organizing tasks effectively with seamless integration and good compatibility
Pros and Cons
- "The most used feature of Microsoft Exchange is the email capability, especially since it integrates with the calendar."
- "The filtering of spam needs significant improvement, as many spam emails are not getting detected."
What is our primary use case?
I use Microsoft Exchange more for organizing tasks than as an email client. We have integrated Exchange with Teams for organization and communication.
What is most valuable?
The most used feature of Microsoft Exchange is the email capability, especially since it integrates with the calendar. We integrate Exchange with Teams, and the single sign-on feature is very helpful. I use Exchange to organize tasks with implemented rules, and its integration with Teams enhances our organizational abilities.
What needs improvement?
The filtering of spam needs significant improvement, as many spam emails are not getting detected. Exchange should provide higher security and better spam filtering.
For how long have I used the solution?
I have been using Microsoft Exchange for more than ten years.
What do I think about the stability of the solution?
The solution has faced performance issues, especially lagging, in recent updates.
What do I think about the scalability of the solution?
Scalability is not a major issue, as it's easy to scale up and provide Exchange access to new users.
How are customer service and support?
I do not need to contact Microsoft directly as the IT department handles any support interactions for us.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Microsoft Exchange is straightforward. It requires simply having a user and password to initiate, and a lot of the process is automated.
What was our ROI?
Microsoft Exchange saves time by allowing users to send emails or set schedules instead of making calls or holding meetings.
What other advice do I have?
I can recommend using Microsoft Exchange as it is a functional product, but users should be aware of cybersecurity issues and potential spam. It is important for users to be cautious when opening or forwarding emails. My total rating for Microsoft Exchange is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 26, 2025
Flag as inappropriateICT Officer at Intelligent Skincareinc Inc.
Has efficient calendar-sharing capability and a knowledgeable technical support team
Pros and Cons
- "It integrates well with other tools."
- "We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved."
What is our primary use case?
We mainly use the solution for our company email communications.
What is most valuable?
The platform is easy to use as it is integrated with Microsoft. We can easily share work files with other employees.
What needs improvement?
We are not able to use Microsoft Teams due to connection issues. Thus, the product integration with Teams could be improved.
For how long have I used the solution?
We have been using Microsoft Exchange for about seven months.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
We have 73 Microsoft Exchange users in our organization. It is scalable.
How are customer service and support?
We contacted the technical support team for the migration. They responded immediately to our concerns and were knowledgeable.
Which solution did I use previously and why did I switch?
We used Google Workspace before migrating to Exchange. We switched to Exchange as it was already integrated with Microsoft Office and didn't require paying for a separate license.
How was the initial setup?
The setup was not very complex. It took about one to two weeks to migrate all our end-user accounts.
What other advice do I have?
The platform's calendar-sharing capability is useful. It integrates well with other tools.
I recommend it to others. It has many security features and is integrated with Microsoft Office, making it cost-effective. I rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 30, 2024
Flag as inappropriateIT Manager at Cerberus IT Solutions
Works well, offers easy access, and has helpful support
Pros and Cons
- "It is stable."
- "The only thing that could be improved is the pricing."
What is our primary use case?
We primarily use the solution for e-mail. That's pretty much what Exchange is built for, and it's very good at what it's built for.
What is most valuable?
If you want to have an email system that works quite well and that allows you to be able to give easy access to everything from emails to checking calendars, that's basically 365.
It is stable.
It can scale.
Technical support is largely helpful.
What needs improvement?
The only thing that could be improved is the pricing. They could make it more competitive. The price is a lot. That said, the product works, which means you're kind of caught between two realities. You want to pay for something that works. You just don't want to pay too much. If they could get it to be more affordable, then they will have a greater uptake in users. All the people that are using G Suite, the free version, would likely actually move over to 365.
For how long have I used the solution?
I've been using the solution for over 15 years.
What do I think about the stability of the solution?
This is a very stable product. There aren't bugs or glitches. It doesn't crash or freeze. It is reliable, and the performance is good.
What do I think about the scalability of the solution?
I'm happy with the scalability.
We have about ten people using the solution in our company; however, our customers that we support number in the thousands.
If we do get additional people, we will increase usage.
How are customer service and support?
I've used Microsoft tech support quite a bit across various applications that they have available. Technical support is not bad. Once or twice you get a unique issue that's going to be difficult until you find someone that knows absolutely everything. However, for the most part, technical support is okay. It could be far worse.
How was the initial setup?
The setups vary in level of difficulty. I've worked with both simple and complex setups.
I'm not sure exactly how long it takes to deploy. The time would depend on the size of the implementation.
What about the implementation team?
I can handle the initial setup myself.
What's my experience with pricing, setup cost, and licensing?
The solution could be less expensive.
We can do monthly payments if we like; however, usually, we do a yearly subscription.
What other advice do I have?
We've used on-premises and cloud deployments. In on-premises, we're likely one version behind. On the cloud, we are using the latest version.
I'd recommend the solution to others. Whenever, for example, I find someone using Google, I move them over to Exchange.
I would rate the product eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Branch Manager at Shakti Foundation
A user-friendly product that is easy to manage and configure
Pros and Cons
- "Microsoft Exchange is a user-friendly product that is easy to manage and configure."
- "Some users encounter stability issues. I connect with the support team through my local partner, which takes time."
What is most valuable?
Microsoft Exchange is a user-friendly product that is easy to manage and configure.
What needs improvement?
Some users encounter stability issues. I connect with the support team through my local partner, which takes time.
For how long have I used the solution?
I have been using the product for ten years.
What do I think about the stability of the solution?
I rate the product's stability a seven out of ten.
What do I think about the scalability of the solution?
I rate Microsoft Exchange's scalability a nine out of ten. My company has around 4000 users.
How was the initial setup?
The tool's deployment is simple.
What's my experience with pricing, setup cost, and licensing?
I rate Microsoft Exchange's pricing a six out of ten.
What other advice do I have?
I rate the tool a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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