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reviewer1811541 - PeerSpot reviewer
Power Platform Advisor and Head of Power Platform Team at a computer software company with 501-1,000 employees
Real User
Top 20
Reasonably priced with great features and helpful support
Pros and Cons
  • "It uses a lot of AI, which is helpful, especially during the setup process."
  • "I would like to see more improvement, for example, in direct collaboration."

What is our primary use case?

I use it for internal purposes and also to advise our customers. 

What is most valuable?

Everything that includes PowerApps is very interesting, especially the late editions in direction and mixed reality.  

The way you create applications and the nature of language processing are great. The ideas feature that has been added lately has been wonderful. All these types of additions are really cool.

It's a stable product. 

It uses a lot of AI, which is helpful, especially during the setup process.

The pricing is reasonable.

Technical support is good. 

What needs improvement?

I'm looking forward to further improvements of what you can do with mixed reality capabilities.

I would like to see more improvement, for example, in direct collaboration. There is something currently, however, it's still on a preview mode. I'd like to see more. 

What I'd also like to see is to be able to use, for example, another tool for sketching mock-ups or the design of the applications and being able to transport the sketches directly into, let's say, a PowerApps container so I can design the app somewhere else, and then I can transport everything in PowerApps designer, and I can get started with inserting logic in the mock-ups that I have already designed somewhere else. This is something that I'd really like to see in PowerApps.

The experience could be a bit better improved and be consistent throughout all parts that form components. For example, the same experience we have in PowerApps is something that should also be in other PowerApps platform products.

In general, the environments in the workspaces are a bit faster than in the cloud.

For how long have I used the solution?

I've been sung the solution for two to three years. 

Buyer's Guide
Microsoft Power Apps
February 2025
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
841,099 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

We have 200 to 300 people using the solution currently.

How are customer service and support?

Technical support depends on what channels you communicate through, however, largely, we are satisfied.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is the first general code solution I'm using.

How was the initial setup?

The initial setup is AI-infused. If you start working on an application, AI works for you in the background and tries to provision everything you need. I would like it to be a bit faster. Sometimes the designer just breaks and you get an error notification. 

What was our ROI?

I've seen ROI and I would rate ROI at three and a half out of five, however, I would like for Microsoft to think of ways where we as partners are better supported to have a higher return on investment.

What's my experience with pricing, setup cost, and licensing?

The cost is fair, based on everything you get. I'd rate it at a four out of five as I see that the customers raise constraints. They sort of say it's a bit expensive. I don't know how expensive the other platforms are, however, from what I heard, it's a fair price for PowerApps considering what it comes with.

Which other solutions did I evaluate?

We did not evaluate other options. We are a Microsoft gold partner and for us, the journey was set as we were using Dynamics 365 CRM systems, which basically had PowerApps. It was pretty clear from the outset that we were going in the direction of PowerApps.

What other advice do I have?

I'm a team lead for the PowerApps platform in general and PowerApps is the product of the platform. I'm not sure which version of the solution we're using. 

I'd advise others to start with a short hands-on evaluation so that you understand what it looks like when you create on the platform. That will give you a feeling about the components. You get a feeling about what the platform offers and can build slowly up from there. The best way would be perhaps to seek support in the beginning, for example, from partners. If you decide that PowerApps is the way, then consider governance from the beginning on.

There's always room for improvement, however, I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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    Vice President - Information Systems at a media company with 1,001-5,000 employees
    Real User
    Easy to create and deploy apps, but needs more RPA capabilities
    Pros and Cons
    • "The initial setup is very simple."
    • "There are occasional performance challenges."

    What is our primary use case?

    We use the solution as part of Dynamics 365 Online. Within that, we use Power Apps and we've integrated something on the on-prem database.

    The app is located within Dynamics 365 Online. It draws data from an on-prem data source. We use it to perform certain actions in Teams, so we have Dynamics 365 and Teams integration.

    We've created an email reader using Power Apps.

    What is most valuable?

    The solution is pretty easy to create and deploy apps.

    You don't need a very high level of technical knowledge. Of course, you do need some level of technical knowledge, however, a normal developer can easily learn and deploy Power Apps.

    The initial setup is very simple.

    The solution scales well. 

    What needs improvement?

    They need a bit of RPA functionalities. There are other competitive products such as ServiceNow and Automation Anywhere. They offer exhaustive functionalities. Power Apps as a platform maybe need some ready-made templates that could be deployed. That would help.

    There are occasional performance challenges. 

    The product could do some integrations with third-party providers. That can be still expanded. They do have a decent number of integrations and connectors available, however many of those connectors only offer the basic functionalities. I'd like to see better, wider connectivity.

    For how long have I used the solution?

    I've used the solution for six to eight months at this point. It's been less than a year.

    What do I think about the stability of the solution?

    In general, the product works fine. That said, there are occasional challenges in performance and when you actually have Power Apps working with other products on Power Platform, such as the Power Automate, et cetera. By and large, however, it's pretty stable. 

    What do I think about the scalability of the solution?

    We have about 300 users on the solution currently. We do have approximately 700 plus users on Dynamics 365, however, not all of them are using Power Apps.

    The solution is pretty easy to scale. 

    We pretty much use this solution on a daily basis. It's used a lot.

    How are customer service and support?

    We reached out to technical support just once where Power Automate wasn't actually triggering an event. Apart from that one ticket, it's been working fine. We haven't really dealt with technical support too much.

    We have normal support. We don't have Premier Support. Of course, the response time was about average when we used them. In the end, the issue was something to do with the core product, so they have actually had to take it up with the product engineering team at Microsoft as well.

    Which solution did I use previously and why did I switch?

    I'm aware of ServiceNow and Automation Anywhere. 

    How was the initial setup?

    The initial setup is very straightforward and simple. It's not complex or difficult. 

    There was some background development involved during the deployment process. 

    The is no maintenance required.

    What about the implementation team?

    We did not need any outside assistance from consultants or integrators. We handled it in-house ourselves.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is pretty good. Microsoft offers very good value for money.

    Apart from the licensing, storage is actually the costliest part. One needs to actually look at how to optimize the use of storage as ultimately it's on the cloud. It's part of the Dataverse storage now, with Dynamics 365, Power Apps, et cetera. That bit of the offering is the costliest part.

    The product license and platform licensing are good. That's definitely value for money compared to some of the other vendors. Microsoft is placed well. It's just the storage, as I said, that's costly. 

    What other advice do I have?

    We are customers and end-users.

    We are using the cloud version, and therefore we are going with whatever is the latest available functionality.

    At least for the regular day-to-day work, one can build very useful apps with minimal investment. One can start fast. The only thing is, you need to have people actually experiment on this. Other than that, it's a good platform.

    Currently, I'd rate the solution at a seven out of ten right now, as there's continuous improvement that's happening and, once that happens, in the future, I will likely be rated even higher.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.

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      Buyer's Guide
      Microsoft Power Apps
      February 2025
      Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
      841,099 professionals have used our research since 2012.
      IT Senior General Manager at Abdul Latif Jameel
      Real User
      Stable with good technical support but doesn't integrate with non-Microsoft products very well
      Pros and Cons
      • "The initial setup is not complicated."
      • "Microsoft is not cheap. The pricing could be lowered for their customers."

      What is most valuable?

      From an architecture point of view, the architectural criteria are the most valuable aspect of the solution.

      The solution is quite stable.

      The product integrates well with other Microsoft products.

      Technical support is very helpful

      The initial setup is not complicated.

      What needs improvement?

      Microsoft is not cheap. The pricing could be lowered for their customers.

      It's not easy to integrate the solution with other products that aren't Microsoft-related.

      For how long have I used the solution?

      I've been using the solution for about two to two-and-a-half years.

      What do I think about the stability of the solution?

      The solution has proven to be quite stable. There are no bugs or glitches and it doesn't crash or freeze. I find the solution to be reliable.

      What do I think about the scalability of the solution?

      We have about 1,000 users on the solution currently.

      How are customer service and technical support?

      Technical support has been very good. It's definitely helpful. We are a big, big, big company. We have a relationship with them, and we find that the service is good. We get pretty much good support from them. We're satisfied with the amount of attention we have when there are issues.

      Which solution did I use previously and why did I switch?

      We also use Appian. We use both products simultaneously.

      How was the initial setup?

      The initial setup was very easy and quite straightforward. I would not describe the process as overly complex or difficult. A company shouldn't have any issues with the implementation.

      What about the implementation team?

      We have a Microsoft partner we deal with. They assisted us with the implementation.

      What's my experience with pricing, setup cost, and licensing?

      The pricing could definitely be lowered.

      We pay an annual license fee to Microsoft. We do not pay monthly.

      I cannot speak to the exact cost our company pays yearly in order to be able to use this product.

      What other advice do I have?

      We have a Microsoft partner that we work with.

      I'm not sure which version of the solution we're using.

      I'd advise people to consider working with the product. It works very well with the other products of Microsoft in general and integrates with Microsoft Teams and other apps, which is helpful if you use a lot of Microsoft. I'd highly recommend it. It's easy to integrate.

      Overall, I would rate it at a seven out of ten.

      Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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        reviewer2079927 - PeerSpot reviewer
        Owner & Senior Azure Developer at a tech services company with 1-10 employees
        Real User
        No code with a short learning curve but has limited use cases
        Pros and Cons
        • "For all no-code platforms that let you create a front end, you can click together something very quick."
        • "The notion people have is that no code equals no knowledge, and that's simply not true. Even though you don't have to write codes, you still have to know what you're doing."

        What is our primary use case?

        I had to upload a form, an invoice, specifically, and then using an Azure function, I had to get that form from the Dataverse database and feed it to an Azure form recognizer and write the data back to the Azure Power App.

        What is most valuable?

        I like that you can quickly click together a user interface. For all no-code platforms that let you create a front end, you can click together something very quick. 

        What needs improvement?

        My problem with solutions like Power Apps and Betty Block blocks and probably with every no-code platform out there is that, as soon as you want to do something custom, something that's not provided by the environment you're using, it gets really tough. You have to work around the constraints of the platform. No-code platforms have constraints. I'm a developer myself, so I tend to not use no-code. I tend to code a lot. 

        The notion people have is that no code equals no knowledge, and that's simply not true. Even though you don't have to write codes, you still have to know what you're doing.

        I had some trouble interfacing with the Dataverse database. If I could, I'd make the couplings with other software easier. The integration with other software could be better. Any developer who had to work with an application made in Power Apps would find that useful.

        There are limited use cases. 

        For how long have I used the solution?

        I've used the solution within the last 12 months. 

        What do I think about the stability of the solution?

        The solution is a lot more stable than Betty Blocks. I haven't had any crashes or lost data or anything. That said,  haven't used it thoroughly. While I say it's pretty stable, I can't say how it performs under heavy use or big projects.

        How are customer service and support?

        I've never had to reach out to technical support in the past. 

        Which solution did I use previously and why did I switch?

        I've also used Betty Blocks. With Power Apps, you can quickly click together a user interface, that's also the case with Betty Blocks. However, both being no-code have constraints. For example, Betty Blocks was using jQuery one, and at the time we had jQuery three. I wanted to use a front-end framework. That was just not possible since it would mess up the Betty Blocks designer. And that's also the case with Microsoft Power Apps.

        How was the initial setup?

        The ease or difficulty of the initial setup varies. For me, it wasn't that hard. However, I already had an Azure subscription and a Microsoft account. If you don't have any of that, it's not that easy - especially if you're not very technically inclined. It can be a daunting task.

        I'd rate the ease of setup six out of ten. 

        The deployment is fast and takes almost no time at all. I developed the application, and I pushed the publish button, and it was published.

        What about the implementation team?

        I handled the initial setup myself. I did not need outside assistance. 

        What's my experience with pricing, setup cost, and licensing?

        The license for the solution comes with my professional license, so I'm not sure actually if you pay by the user. For me, it was free to develop with a professional license, which is about 70 euros a month. That said, if you get a lot of users using it, it's not included. I don't know how much that would cost.

        Whether it is worth the cost or not depends on the use case. 

        Which other solutions did I evaluate?

        We initially chose the solution as it was a customer specification. They wanted to use a Microsoft Power App.

        What other advice do I have?

        I'm an end-user. 

        I have been using the latest version of the solution. However, I don't even know if you can switch between versions.

        If you want a complex system with lots of custom work done, then it is not ideal, as you are going to have to face the limitations of the platform. If what you want is a simple tool where you just need to upload some files, or you need to store some data to make a custom CRM application, then it's very easy to use.

        It's certainly not a replacement for actual development work, and it's not a replacement for developers.

        I would recommend the solution to others. 

        I'd rate the solution seven out of ten. In terms of no-code, it's pretty good, especially when you use it with a Logic App, which is part of the Power platform. When I compare it to Orbis or Betty Blocks, it's just a really good product. It has a small learning curve, however, it should be really easy for people who have no previous experience.

        Which deployment model are you using for this solution?

        Public Cloud

        If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

        Microsoft Azure
        Disclosure: I am a real user, and this review is based on my own experience and opinions.

        PeerSpot user
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          Owner at 40+60 consulting
          Real User
          A good single platform for developing business apps that is very easy to learn and use, but may not be affordable for smaller organizations
          Pros and Cons
          • "We particularly like the workflow connectors in the forms, for information introduction purposes."
          • "We would like to see some improvement in the cost of the solution when an organization has a more complex network structure. The advanced connectors are very expensive, which discourages our customers from implementing it."

          What is our primary use case?

          We use this solution to provide a cloud-based platform for our clients to develop, connect, and store data from across the full Microsoft suite.

          What is most valuable?

          We particularly like the workflow connectors in the forms, for information introduction purposes.

          Our customers appreciate the fact that the licensing for this solution is also connected with Office 365, making it a it's less expensive overall system.

          It is also very user-friendly in terms of learning curves; it can be picked up very quickly by new users and provides good interoperability between Teams, Outlook, and other solutions from Office.

          What needs improvement?

          We would like to see some improvement in the cost of the solution when an organization has a more complex network structure. The advanced connectors are very expensive, which discourages our customers from implementing it.

          We would also like to see a more robust library of uses for different system roles to be built into this solution, such as for authorizations.

          For how long have I used the solution?

          We have been working with this solution for nearly three years.

          What do I think about the stability of the solution?

          The stability of this solution is okay, and really depends on the clients architecture and infrastructure.

          What do I think about the scalability of the solution?

          When the solution is properly designed at the implementation stage, the scalability is incredible, and the only limiting factor is the cost involved with scaling.

          How was the initial setup?

          The initial setup for this solution is very easy.

          What other advice do I have?

          We would recommend this solution to organizations of all sizes. However, the level of investment needed may mean that it is better suited to medium to large organizations.

          We would rate this solution an eight out of ten.

          Which deployment model are you using for this solution?

          Public Cloud
          Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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            reviewer1517280 - PeerSpot reviewer
            Director, Product Management at a tech services company with 10,001+ employees
            Real User
            Great for making apps quickly, and quick to get started, but an immature product
            Pros and Cons
            • "As a business person, I design a lot of screens. The solution really resonates with me. Their design is amazing."
            • "The solution needs a bit more refinement in general."

            What is our primary use case?

            We primarily use the solution to create apps for business users which navigates them from within our platforms.

            What is most valuable?

            There are lots of good videos on Youtube that are available to help users train themselves on the product and understand its intricacies. They have a workshop that allows you to learn the product in a day.

            As a business person, I design a lot of screens. The solution really resonates with me. Their design is amazing.

            You are able to create a screen app within a day once you get the hang of everything. 

            There are great templates on offer that make creating apps easy. They have galleries that help you pick predefined templates. You can also standardize these. It's low effort and low code. However, if you want to code more and have code validation or mobile, you can do that as well.

            They have a web version of the solution, as well as a version for tablets.

            What needs improvement?

            The solution is pretty difficult to understand. You need to educate yourself on the product in order to be able to effectively use it.

            The solution needs a bit more refinement in general.

            It's still a new product. There's a lot of improvements that can be made from a useability perspective. 

            There needs to be better guides and documentation available for new users in order to help them properly understand the product and how to use it.

            For how long have I used the solution?

            I started using the solution after Power Automate, and therefore I started learning more about Power Apps probably last year in August. I would estimate I started on it in or around July and August of last year.

            What do I think about the stability of the solution?

            The solution is definitely stable. I haven't had any issues with it in that regard. It doesn't crash or freeze. There are no bugs or glitches. It's good.

            What do I think about the scalability of the solution?

            Scalability-wise, I haven't put any complexity behind my apps yet. I haven't really experimented with scaling them up. From what I can see on the tutorial videos I've found, it seems to be possible. However, I have not directly attempted to scale anything so far. I couldn't speak from personal experience on the matter. I'd love for it to be possible.

            I do plan to increase usage in the future. There are a few people who have seen my apps who have definitely reached out to me and said, "Oh, this is great." I help them understand how you can use Power Apps themselves as not many people knew about the product before they saw my work. 

            More and more people are using it within the organization. I'm not sure of the exact numbers, however. I still have not set up any session for Power Apps for training. I've done sessions for Power Automate, Excel, Word, and SharePoint. There just needs to be more training for awareness. This is a relatively new product. Maybe that's why it doesn't yet have the visibility.

            How are customer service and technical support?

            I don't really use technical support at all. All my questions when I reached out to technical support, were directing me to Power Apps In a Day - the training session. I did that and they'd answer all my questions. I did have a few questions based on a few functionalities, which I went on the Microsoft site to find answers to. I basically found two blogs. I understood that those functionalities are not yet there. I put down my feedback in terms of it should be there or not. Then that was it. 

            I don't really directly communicate with Microsoft technical support. You need to go out and find your own answers online.

            Which solution did I use previously and why did I switch?

            We did not previously use a different solution. 

            How was the initial setup?

            There isn't an implementation process for the product. It is on the cloud. Everything is pretty automatic. In that sense, it's rather straightforward. It's not overly complex or difficult. It's on the user accounts. I just go ahead and start creating my app from there.

            What's my experience with pricing, setup cost, and licensing?

            I'm not sure of the cost of the solution. That's not an aspect of the solution I handle.

            What other advice do I have?

            I am using the latest version of the solution. I'm unsure of the exact version number.

            I'd recommend the solution to other organizations.

            In general, I would rate the solution at a seven out of ten. We've mostly been satisfied with the product, however, it is still immature and needs time for tweaks and advancements.

            Which deployment model are you using for this solution?

            Public Cloud
            Disclosure: I am a real user, and this review is based on my own experience and opinions.

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              reviewer2516316 - PeerSpot reviewer
              Librarian at a media company with 51-200 employees
              Real User
              Helps to handle the reviewing and filing processes of invoices
              Pros and Cons
              • "Microsoft Power Apps has helped us handle our fairly complex invoices, including filing and reviewing them manually. We’re working towards automating our invoice processing, labeling them according to organization accounts, and developing an entirely digital workflow. The tool uses customizable AI models for your organization's documents, so it supports AI-driven projects well."
              • "The solution's deployment is complex."

              What is our primary use case?

              We’ve been setting up an invoice processing system using the tool's document automation reference model. I’ve also been customizing the document automation reference app to create workflows for our organization.

              What is most valuable?

              Microsoft Power Apps has helped us handle our fairly complex invoices, including filing and reviewing them manually. We’re working towards automating our invoice processing, labeling them according to organization accounts, and developing an entirely digital workflow. The tool uses customizable AI models for your organization's documents, so it supports AI-driven projects well.

              What needs improvement?

              The solution's deployment is complex. 

              For how long have I used the solution?

              I have been using the product for a couple of months. 

              What do I think about the stability of the solution?

              I rate the solution's stability a nine out of ten. 

              What do I think about the scalability of the solution?

              Microsoft Power Apps is scalable. My company has two users for it. 

              How are customer service and support?

              We get limited support if no payments are made for additional support. 

              How would you rate customer service and support?

              Neutral

              How was the initial setup?

              I rate the tool's deployment ease a six out of ten. 

              What's my experience with pricing, setup cost, and licensing?

              My company has non-profit licensing, and hence, it is affordable. Pricing depends on usage. 

              What other advice do I have?

              I rate the overall solution a nine out of ten and would recommend it to others. 

              Disclosure: I am a real user, and this review is based on my own experience and opinions.
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                reviewer2302872 - PeerSpot reviewer
                Director at a tech consulting company with 10,001+ employees
                Real User
                Top 20
                Scalable platform with a simple setup process
                Pros and Cons
                • "The platform has valuable features for opportunity and finance management. It has all the essential features for customer service."
                • "It would be beneficial to have a feature that allows users to split the opportunity into separate logs for each product."

                What is our primary use case?

                We use the product for sales and customer service features.

                What is most valuable?

                The platform has valuable features for opportunity and finance management. It has all the essential features for customer service.

                What needs improvement?

                Sometimes, the opportunity includes two products, and the outcome for each product is different. It would be beneficial to have a feature that allows users to split the opportunity into separate logs for each product.

                For how long have I used the solution?

                We have been using Microsoft Power Apps for more than 15 years.

                What do I think about the stability of the solution?

                We never encountered system downtime issues.

                What do I think about the scalability of the solution?

                It is a scalable platform.

                How are customer service and support?

                We contacted the technical support services in case of functionality unavailability during the trial version phases.

                How would you rate customer service and support?

                Positive

                Which solution did I use previously and why did I switch?

                We used Microsoft 365 Dynamics CRM earlier. Later, we switched to Microsoft Power Apps for faster speed and availability of on-cloud infrastructure.

                How was the initial setup?

                The initial process is simple. We need to create a trial and start working. It takes half an hour to complete. Later, we can purchase the licenses further.

                What's my experience with pricing, setup cost, and licensing?

                The product is inexpensive. I rate its pricing a three to four out of ten.

                Which other solutions did I evaluate?

                We evaluated ServiceNow. We decided to use Microsoft Power Apps, as we already used the Microsoft platform. It was easier to onboard the product into a trial environment, and premium support was also available.

                What other advice do I have?

                I rate Microsoft Power Apps a nine out of ten.

                Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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                  Buyer's Guide
                  Download our free Microsoft Power Apps Report and get advice and tips from experienced pros sharing their opinions.
                  Updated: February 2025
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