Our usual use cases for Microsoft Teams primarily involve internal meetings among group members, constituting approximately 95 percent of our use. As a globally dispersed team with members in France, Europe, the US, and Australia, we extensively use Teams for virtual meetings, discussions, and chats.
Head of IT, Infrastructure & Cybersecurity at LUMIBIRD
Useful for internal meetings but improvement is needed in integration with other Office 365 products
Pros and Cons
- "The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity."
- "Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools."
What is our primary use case?
What is most valuable?
The product is more convenient than taking a plane to Australia. Going to Australia can take around two days. The tool is much quicker. The video conferencing feature has improved our productivity.
What needs improvement?
Microsoft Teams becomes complicated when used with SharePoint. It needs to improve its integration with other Office 365 tools.
For how long have I used the solution?
I have been using the product for three to four years.
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What do I think about the stability of the solution?
I rate the product's stability a four out of ten. We are unable to open the application at times due to bugs.
What do I think about the scalability of the solution?
I rate the tool's scalability a nine out of ten. My company has 1100 users.
How are customer service and support?
I haven't contacted the tech support yet.
How was the initial setup?
I rate Microsoft Teams' deployment a nine out of ten. You can deploy the product for one user in five minutes. It is part of the Office 365 bundle. One resource is enough to handle the deployment.
What about the implementation team?
We did the deployment in-house.
What's my experience with pricing, setup cost, and licensing?
The product is expensive, and I rate its pricing a ten out of ten.
What other advice do I have?
To someone considering implementing Microsoft Teams, I would suggest exploring alternative solutions such as Zoom. Teams, while representative of a comprehensive package, particularly in the European context, can be tied to Microsoft's ecosystem and may pose cost challenges. I rate the overall product a six out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Feb 28, 2024
Flag as inappropriateSenior Server Administrator at Owens & Minor, Inc.
Comes with user-friendly features and helps to make calls to team members
Pros and Cons
- "The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone."
- "Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario."
What is our primary use case?
I use the solution for various tasks, such as storing data, making calls with my team, and managing operational calls.
What is most valuable?
Microsoft Teams' features that I find most valuable include the presentation feature, project planning tools, and the integration of OneNote. All the data we discuss during our meetings is loaded into the whiteboards and collectively stored in the same Microsoft Teams channel. This includes recordings and other relevant information. This is particularly helpful for those who may have missed a Teams meeting; they can easily catch up by accessing the channel and listening to the recording. It allows them to navigate through all the details and review stored notes.
The tool's integration with OneNote and Power BI is good. The current version of Microsoft Teams is significantly more user-friendly compared to previous versions. I find it easy to handle any user needs and provide assistance. The device installation process is straightforward, and configuring it for users is not complicated. This seamless and user-friendly experience makes it easy to connect with everyone.
What needs improvement?
Microsoft Teams' current features are not user-friendly, making it difficult for end-users to locate and understand them. There have also been issues with crashes, which is a concern in the current scenario.
The product also crashes at times. It needs to improve its stability.
For how long have I used the solution?
I have been using the product for more than six years.
What do I think about the stability of the solution?
I rate Microsoft Teams' stability a seven out of ten.
What do I think about the scalability of the solution?
I rate Microsoft Teams' scalability an eight out of ten. It has more than 10,000 users in my company who use it daily.
How are customer service and support?
The tool's responses are not always as timely as I would like them to be. I believe there is room for enhancement in their support services.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate the tool's deployment a nine out of ten. For our deployment process, we typically push through the images. The images are taken in the environment and not separately stored on other devices. Once accepted, these images are stored on every device, and then we must configure the login. You need two resources to handle the deployment.
What about the implementation team?
The tool's deployment was done in-house.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a six out of ten. Its pricing is fixed.
What other advice do I have?
I rate the overall product an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Teams
November 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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Program Manager at Intelliswift
Useful for day-to-day meetings and communication
Pros and Cons
- "I find several features of Microsoft Teams valuable. First, the group chat feature is great for team collaboration and sharing updates. Second, scheduling meetings is very easy, whether through Outlook or directly in the tool. Another useful feature is the notifications for meeting start times, which ensure you don't miss any meetings even if you're working on something else. Additionally, Microsoft Teams creates a chat where you can take and share notes during meetings, which I find helpful."
- "One thing that could be improved is the auto-correction feature. When we type, we often send messages with spelling errors. While there is an edit feature to correct these mistakes, I think spelling-checking capabilities could still be improved."
What is our primary use case?
My team members are distributed in various locations. We use the solution for our day-to-day meetings and communication.
What is most valuable?
I find several features of Microsoft Teams valuable. First, the group chat feature is great for team collaboration and sharing updates. Second, scheduling meetings is very easy, whether through Outlook or directly in the tool. Another useful feature is the notifications for meeting start times, which ensure you don't miss any meetings even if you're working on something else. Additionally, Microsoft Teams creates a chat where you can take and share notes during meetings, which I find helpful.
When we work on certain documents, we put them in the group chat and collaborate on them. It's really easy to collaborate that way. Another great feature is the ability to reply to specific messages in the chat, which is cool. Also, tagging people while chatting is very useful.
We use a tool called Darwinbox for project management and another tool called Advantage Club, a rewards platform where you can reward your colleagues with points they can redeem. These are the integrations that we have included in the solution. I think the Darwinbox integration is smooth and good. For example, if someone receives a reward, it immediately shows up on Microsoft Teams.
What needs improvement?
One thing that could be improved is the auto-correction feature. When we type, we often send messages with spelling errors. While there is an edit feature to correct these mistakes, I think spelling-checking capabilities could still be improved.
Another capability I'd like to see is an AI-based feature where we can query past chats for summaries. For example, asking for a meeting summary from the chat history would be great instead of manually going through all the messages.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the stability of the solution?
We have experienced some glitches at times. I rate its stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability an eight out of ten. We use Zoom for big crowds. However, the tool can accommodate 50 users. My company has more than 500 users who use it daily. We plan to add more users as the company grows.
How are customer service and support?
I haven't contacted the tool's support yet.
Which solution did I use previously and why did I switch?
I used Google Meet before Microsoft Teams. I switched to Microsoft Teams when I changed jobs.
How was the initial setup?
I rate Microsoft Teams' deployment ease a nine out of ten. The deployment process is straightforward and doesn't take much time.
What about the implementation team?
Our IT team deployed the solution.
What's my experience with pricing, setup cost, and licensing?
The tool is cheaper than Google Meet. I rate it a three out of four.
What other advice do I have?
I rate the overall solution an eight out of ten. It's a great tool for your business if your team is distributed.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 31, 2024
Flag as inappropriateSenior Analist and Shift Lead at HighRadius
Helps creating virtulized environment and effective communication within the workplace
Pros and Cons
- "The feature for video conferencing capability works efficiently for remote meetings."
- "We encountered occasional outages, which occurred a couple of times last year while using the product."
What is our primary use case?
The primary use case for Microsoft Teams within our organization spans across various verticals in our organization. As part of the MDR team, collaboration involves working with technical support, quick response teams, IT professionals, and HR.
What needs improvement?
We encountered occasional outages, which occurred a couple of times last year while using the product. These disruptions, affecting various Microsoft products including Word, Excel, PowerPoint, SharePoint, Outlook, and Teams, might have been attributed to server issues on Microsoft's end.
There could be a feature allowing users to respond to specific messages or comments within a group chat. They could support GIFs and emojis similar to the features available in Slack. Currently, Teams has limitations in its built-in applications has some limitations. There could be an option to gather and customize the emojis and GIFs from the internet.
For how long have I used the solution?
We use the latest version of Microsoft Teams.
What do I think about the stability of the solution?
The platform is stable. I rate the stability an eight out of ten.
What do I think about the scalability of the solution?
We have 5000 Microsoft Teams users in our organization. I rate the scalability a seven out of ten.
Which solution did I use previously and why did I switch?
In my previous organization, the collaboration tools evolved from Skype to Lync, and eventually, Microsoft Teams was introduced. I have experience using Lync for approximately a year before the transition to Teams. In my current role, I have primarily used Microsoft Teams and Slack in their respective capabilities within the workplace.
How was the initial setup?
We have a team of 100 executives for the product’s maintenance.
What other advice do I have?
The "Together Mode" feature in Microsoft Teams has been particularly valuable for our team's productivity and overall collaboration. This feature is especially beneficial during group video calls, as it creates a virtual environment where team members appear together in a shared space. This has proven useful for capturing group photos and fostering a sense of connection, especially in a remote work environment. Additionally, during virtual celebrations and events, the ability to click pictures seamlessly in Teams adds a fun and engaging element, enhancing the overall team experience. The feature for video conferencing capability works efficiently for remote meetings.
I recommend it to others and rate it an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Feb 28, 2024
Flag as inappropriateManager CSV at Cipla
A stable and scalable solution that helps with corporate-level communication
Pros and Cons
- "I like the product's screen share feature since we can explain things to the users at the other end using it. The solution helps me to establish a virtual connection with my team."
- "The product should improve its security aspect, scalability, stability, and screen recording. It would be nice if Teams could come up with a feature where I can write chats and send them as mail. It would be also good if Teams could be connected to our application software so that for any doubts that can occur during the training, the operator can resolve them through chats. Hence, they can easily guide and close the issue."
What is our primary use case?
We use the software for corporate-level communication such as messaging and texting.
What is most valuable?
I like the product's screen share feature since we can explain things to the users at the other end using it. The solution helps me to establish a virtual connection with my team.
What needs improvement?
The product should improve its security aspect, scalability, stability, and screen recording. It would be nice if Teams could come up with a feature where I can write chats and send them as mail. It would be also good if Teams could be connected to our application software so that for any doubts that can occur during the training, the operator can resolve them through chats. Hence, they can easily guide and close the issue.
For how long have I used the solution?
I have been using the product since 2021.
What do I think about the stability of the solution?
I would rate the tool's stability a seven out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a seven out of ten. My company has 250 users for the solution. We use the solution 24/7 for daily meetings.
How are customer service and support?
The solution's technical support is very good.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate the solution's setup a nine out of ten since it is easy to sign up. The product's deployment took a month to complete. For the solution's installation, you need to validate. We used a team of 15 members to deploy the product. The solution does not require any maintenance.
What about the implementation team?
We did the product's deployment in-house.
What was our ROI?
The product is worth its money.
What's my experience with pricing, setup cost, and licensing?
The tool's price is high and I would rate it an eight out of ten.
What other advice do I have?
I would rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ERP Manager (Systems) at Emirates
A useful solution for collaboration, chats, and team meetings, but its user interface needs to be improved
Pros and Cons
- "Microsoft Teams is much easier to collaborate, and its meetings are quite easy to explain things."
- "The user interface is slightly weak in Microsoft Teams and could be improved."
What is our primary use case?
We use Microsoft Teams for collaboration, chats, team meetings, and uploading documents.
What is most valuable?
Microsoft Teams is much easier to collaborate, and its meetings are quite easy to explain things.
What needs improvement?
Compared to other tools available, some features are missing in Microsoft Teams. For example, Zoom is more user-friendly than Microsoft Teams. The user interface is slightly weak in Microsoft Teams and could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for almost three years.
What do I think about the stability of the solution?
Microsoft Teams is a quite stable solution. There are occasional crashes with the solution, but it's very rare now after its latest upgrade.
What do I think about the scalability of the solution?
Ours is a big organization with more than 20,000 users using Microsoft Teams. Our company's plan to increase the solution's usage depends on the number of new employees joining the organization.
Which solution did I use previously and why did I switch?
Previously we used Skype. We switched to Microsoft Teams because Skype was getting outdated, and Microsoft suggested we start using Teams because it's their latest product.
How was the initial setup?
The solution's initial setup is a little complex and not so straightforward.
What about the implementation team?
The solution's deployment took a couple of months. However, that was the initial version of Microsoft Teams, which had no features. Over the last two to three years, it has improved a lot, and it's much easier to use now compared to how it was about a couple of years back.
Our company has a separate team to deploy Microsoft products that takes care of the deployment and maintenance of Microsoft Teams.
What was our ROI?
We have seen a return on investment with Microsoft Teams. During COVID, we worked from home, and Microsoft Teams was the only option to meet people and work remotely.
What other advice do I have?
We are using the latest version of Microsoft Teams. Microsoft Teams is a cloud-based solution. I would recommend this solution to other users because the product has improved over the last couple of years, and I hope more features will come soon.
Overall, I rate Microsoft Teams a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Manager at Eclipse Networks, Inc.
Provides secure and robust collaborative features
Pros and Cons
- "The solution's most valuable features are robust security and communication within teams or channels."
- "There needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features."
What is our primary use case?
We use the solution to drive productivity, communication, and collaboration.
What is most valuable?
The solution's most valuable features are robust security and communication within teams or channels. One of the other key features is its ability to allow a seamless transition from chat to a video call. Additionally, we can record the conversation and obtain a transcript as well.
Its sharing screens and collaborative note-taking during meetings feature works best. It proved valuable for a hybrid work environment, where individuals had to work from different locations due to factors like COVID-19. It helped bring people together, ensuring productivity and engagement.
What needs improvement?
The solution constantly keeps updating. It might overwhelm end users while adapting to them. Thus, there needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features.
How are customer service and support?
I rate the solution's technical support for enterprise business a nine out of ten. Whereas, for small or medium business levels, a six out of ten as it is challenging to get the queries resolved for them.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used Slack before. In comparison, the solution receives updates more frequently.
How was the initial setup?
The solution's initial setup is simple for an enterprise. It can be easily understood, especially when integrating with Active Directory.
The number of executives required for deployment depends on the use cases and size of the organization. It took over a year for us to fully roll out Microsoft Teams to an organization with 36,000 people.
What other advice do I have?
Planning and establishing controls to ensure proper data security in Microsoft Teams is important. I advise others to understand the necessary measures to protect their data. Also, starting gradually and only enabling some features would be better. They should focus on particular use cases, such as communication via channels, audio/video conferencing, etc.
The solution is a centerpiece of Microsoft 365. I rate it a ten out of ten based on its capabilities.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head of IT department at EGE, spol. s r.o.
Provides valuable platform integration and has a straightforward setup process
Pros and Cons
- "The platform has facilitated our communication and collaboration, especially in a remote or hybrid work environment."
- "They could enhance the product's stability and integration features."
What is our primary use case?
Our primary use case for Microsoft Teams is chat and meetings. We also utilize Teams to access files through SharePoint and OneDrive, form Teams groups, and conduct meetings. Our environment includes an on-premises deployment and approximately 250 users, with most using it daily and a small number using it weekly.
How has it helped my organization?
The platform has facilitated our communication and collaboration, especially in a remote or hybrid work environment. It has streamlined our access to shared files and improved our ability to conduct meetings and collaborate on projects.
What is most valuable?
We particularly value the platform's integration with SharePoint and OneDrive for file access, chat, and meeting functionalities. These features enhance our ability to collaborate efficiently and maintain seamless team communication.
What needs improvement?
They could enhance the product's stability and integration features.
For how long have I used the solution?
We have been using Microsoft Teams for more than one year.
What do I think about the stability of the solution?
I rate the platform's stability as a seven out of ten. We have encountered issues such as repairing Outlook profiles and reinstalling Office for some users.
What do I think about the scalability of the solution?
Microsoft Teams' scalability is seven out of ten.
Which solution did I use previously and why did I switch?
We previously used Skype for meetings and video calls. We switched to Microsoft Teams for enhanced collaboration capabilities and better integration with other Microsoft products.
How was the initial setup?
The initial setup process was easy and took a few days to complete.
What about the implementation team?
We took the help of our internal team for the implementation.
What's my experience with pricing, setup cost, and licensing?
The product is expensive.
What other advice do I have?
Before implementing Microsoft Teams, organizations should ensure they have a clear understanding of their use case and the integration capabilities required. Proper planning and deployment can significantly enhance the overall experience.
I rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 30, 2024
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