Try our new research platform with insights from 80,000+ expert users
Manoj Kambli - PeerSpot reviewer
Director at Hexaware Technologies Limited
Vendor
Top 5Leaderboard
A user-friendly tool useful for internal communication purposes like chatting and meetings within an organization
Pros and Cons
  • "All of the solution's features are useful since we use it for saving data, chatting, meeting, and all such purposes."
  • "If it's a group chat, then we can record the session, but we cannot record a one on one session."

What is our primary use case?

My company provides Teams for us. We just use it for internal communication.

What is most valuable?

All of the solution's features are useful since we use it for saving data, chatting, meeting, and all such purposes.

What needs improvement?

Video calling is already there, so that's not an issue. The only thing that can be improved is that when you are talking one on one, there is no recording facility. Maybe it's the company that stopped it. If it's a group chat, then we can record the session, but we cannot record a one on one session. In short, we are not able to record one on one calls.

For how long have I used the solution?

I have experience with Microsoft Teams. 

Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

My company has more than 10,000 employees, and all are using Microsoft Teams. Most of the users are engineers.

Scalability-wise, I rate the solution a seven to eight out of ten.

My company plans to increase the usage of Microsoft Teams in the future.

How are customer service and support?

I never faced any challenges with the solution in the last two and half years.

I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used Yammer, WhatsApp, and Twitter for internal communication. Also, we still use Yammer for its capabilities. It's not too official. It's official to the extent of sharing your ideas, like LinkedIn, which you have for the outside world, but the ones I mentioned earlier are for the inside world, so you can choose to broadcast something you want.

How was the initial setup?

The solution is deployed on a private cloud.

What other advice do I have?

I recommend the solution to those planning to use it.

It is very easy to use. A lot of features are there in the solution, which will be useful for daily communication with the team members who are located in other cities. It is pretty user-friendly.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager CSV at Cipla
Real User
A stable and scalable solution that helps with corporate-level communication
Pros and Cons
  • "I like the product's screen share feature since we can explain things to the users at the other end using it. The solution helps me to establish a virtual connection with my team."
  • "The product should improve its security aspect, scalability, stability, and screen recording. It would be nice if Teams could come up with a feature where I can write chats and send them as mail. It would be also good if Teams could be connected to our application software so that for any doubts that can occur during the training, the operator can resolve them through chats. Hence, they can easily guide and close the issue."

What is our primary use case?

We use the software for corporate-level communication such as messaging and texting. 

What is most valuable?

I like the product's screen share feature since we can explain things to the users at the other end using it. The solution helps me to establish a virtual connection with my team. 

What needs improvement?

The product should improve its security aspect, scalability, stability, and screen recording. It would be nice if Teams could come up with a feature where I can write chats and send them as mail. It would be also good if Teams could be connected to our application software so that for any doubts that can occur during the training, the operator can resolve them through chats. Hence, they can easily guide and close the issue. 

For how long have I used the solution?

I have been using the product since 2021. 

What do I think about the stability of the solution?

I would rate the tool's stability a seven out of ten. 

What do I think about the scalability of the solution?

I would rate the product's scalability a seven out of ten. My company has 250 users for the solution. We use the solution 24/7 for daily meetings. 

How are customer service and support?

The solution's technical support is very good. 

How would you rate customer service and support?

Positive

How was the initial setup?

I would rate the solution's setup a nine out of ten since it is easy to sign up. The product's deployment took a month to complete. For the solution's installation, you need to validate. We used a team of 15 members to deploy the product. The solution does not require any maintenance. 

What about the implementation team?

We did the product's deployment in-house. 

What was our ROI?

The product is worth its money. 

What's my experience with pricing, setup cost, and licensing?

The tool's price is high and I would rate it an eight out of ten. 

What other advice do I have?

I would rate the product a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.
SHANOOPCHATHOTH PARAMBIL - PeerSpot reviewer
Program Manager at Intelliswift
Real User
Top 5
Useful for day-to-day meetings and communication
Pros and Cons
  • "I find several features of Microsoft Teams valuable. First, the group chat feature is great for team collaboration and sharing updates. Second, scheduling meetings is very easy, whether through Outlook or directly in the tool. Another useful feature is the notifications for meeting start times, which ensure you don't miss any meetings even if you're working on something else. Additionally, Microsoft Teams creates a chat where you can take and share notes during meetings, which I find helpful."
  • "One thing that could be improved is the auto-correction feature. When we type, we often send messages with spelling errors. While there is an edit feature to correct these mistakes, I think spelling-checking capabilities could still be improved."

What is our primary use case?

My team members are distributed in various locations. We use the solution for our day-to-day meetings and communication. 

What is most valuable?

I find several features of Microsoft Teams valuable. First, the group chat feature is great for team collaboration and sharing updates. Second, scheduling meetings is very easy, whether through Outlook or directly in the tool. Another useful feature is the notifications for meeting start times, which ensure you don't miss any meetings even if you're working on something else. Additionally, Microsoft Teams creates a chat where you can take and share notes during meetings, which I find helpful.

When we work on certain documents, we put them in the group chat and collaborate on them. It's really easy to collaborate that way. Another great feature is the ability to reply to specific messages in the chat, which is cool. Also, tagging people while chatting is very useful.

We use a tool called Darwinbox for project management and another tool called Advantage Club, a rewards platform where you can reward your colleagues with points they can redeem. These are the integrations that we have included in the solution. I think the Darwinbox integration is smooth and good. For example, if someone receives a reward, it immediately shows up on Microsoft Teams.

What needs improvement?

One thing that could be improved is the auto-correction feature. When we type, we often send messages with spelling errors. While there is an edit feature to correct these mistakes, I think spelling-checking capabilities could still be improved.

Another capability I'd like to see is an AI-based feature where we can query past chats for summaries. For example, asking for a meeting summary from the chat history would be great instead of manually going through all the messages.

For how long have I used the solution?

I have been using the product for three years. 

What do I think about the stability of the solution?

We have experienced some glitches at times. I rate its stability an eight out of ten. 

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten. We use Zoom for big crowds. However, the tool can accommodate 50 users. My company has more than 500 users who use it daily. We plan to add more users as the company grows. 

How are customer service and support?

I haven't contacted the tool's support yet. 

Which solution did I use previously and why did I switch?

I used Google Meet before Microsoft Teams. I switched to Microsoft Teams when I changed jobs. 

How was the initial setup?

I rate Microsoft Teams' deployment ease a nine out of ten. The deployment process is straightforward and doesn't take much time. 

What about the implementation team?

Our IT team deployed the solution. 

What's my experience with pricing, setup cost, and licensing?

The tool is cheaper than Google Meet. I rate it a three out of four. 

What other advice do I have?

I rate the overall solution an eight out of ten. It's a great tool for your business if your team is distributed. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Kamal Kumar Verma - PeerSpot reviewer
Lead Consultant at Genpact - Headstrong
MSP
Top 5Leaderboard
The integration of apps makes the solution very slow, but it is much more stable than other solutions
Pros and Cons
  • "Microsoft Teams is much more stable than other solutions like Skype for Business."
  • "Adding and integrating more apps like SharePoint on Microsoft Teams is making the solution very slow."

What is our primary use case?

We use Microsoft Teams for team meetings, collaborations, and data management. We have a SharePoint that we manage through Microsoft Teams. Microsoft Teams is used to collaborate, talk with your colleagues and make them understand or share quick files like you do on Whatsapp.

What is most valuable?

I used Skype for Business earlier, but it was unstable because we could not share files, and it used to hang a lot. Microsoft Teams is much more stable than other solutions like Skype for Business. However, due to its application size, Microsoft Teams becomes very heavy and consumes most of the RAM and operating system. I don't use the Microsoft Teams application because it consumes a lot of power due to its big heavy size.

What needs improvement?

Microsoft Teams' application should be very lightweight. If you host a meeting on Microsoft Teams and check your system resources, you will find that the solution consumes approximately 600 to 700 MB of RAM. On the other hand, Zoom hardly uses 50 to 60 MB of RAM. The agent utilization of the resources with Microsoft Teams on the system is very high compared to other platforms giving the same feature.

Adding and integrating more apps like SharePoint on Microsoft Teams is making the solution very slow. Initially, Microsoft Teams was much faster when I worked on it as a user. However, with time, it became so slow that I couldn't use it much and decided to use it on the web. The web version of Microsoft Teams is much faster than the application, and that's the thing. There are multiple forums like SharePoint where you can integrate and store many applications, but storing on Microsoft Teams is making it very, very, very slow.

For how long have I used the solution?

I have been using Microsoft Teams for four to five years.

What do I think about the stability of the solution?

Microsoft Teams is not at all a stable product for me. The solution works if you're not doing anything other than chatting. However, opening several tabs in Microsoft Teams and trying to search for things is really slow. I rate Microsoft Teams four or four and a half out of ten for stability.

What do I think about the scalability of the solution?

In my current organization, approximately 4,000 people are using Microsoft Teams. In my previous organization, 1,80,000 people were using the solution.

How was the initial setup?

The initial setup of Microsoft Teams is very, very easy. The solution is available offline and online. You can install it through the Microsoft Store or download the EXE file. You need to sign in and do the installation.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams comes free if you're using it in an organization. If you are using the solution only for chatting or creating something on SharePoint, it's free. However, there are some services that you can integrate with Microsoft Teams at a cost.

What other advice do I have?

I use the on-cloud version of Microsoft Teams. Compared to Microsoft Teams, no other product has a similar scale that can help. People have tried using Yammer or other internal tools to enhance productivity, but there's no one in the competition currently. Even if I say that I would not suggest or recommend Microsoft Teams to other users, I don't have any alternative for them.

Overall, I rate Microsoft Teams a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PaulButticaz - PeerSpot reviewer
Account Manager at Eclipse Networks, Inc.
MSP
Top 10
Provides secure and robust collaborative features
Pros and Cons
  • "The solution's most valuable features are robust security and communication within teams or channels."
  • "There needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features."

What is our primary use case?

We use the solution to drive productivity, communication, and collaboration.

What is most valuable?

The solution's most valuable features are robust security and communication within teams or channels. One of the other key features is its ability to allow a seamless transition from chat to a video call. Additionally, we can record the conversation and obtain a transcript as well.

Its sharing screens and collaborative note-taking during meetings feature works best. It proved valuable for a hybrid work environment, where individuals had to work from different locations due to factors like COVID-19. It helped bring people together, ensuring productivity and engagement.

What needs improvement?

The solution constantly keeps updating. It might overwhelm end users while adapting to them. Thus, there needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features.

How are customer service and support?

I rate the solution's technical support for enterprise business a nine out of ten. Whereas, for small or medium business levels, a six out of ten as it is challenging to get the queries resolved for them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Slack before. In comparison, the solution receives updates more frequently.

How was the initial setup?

The solution's initial setup is simple for an enterprise. It can be easily understood, especially when integrating with Active Directory.

The number of executives required for deployment depends on the use cases and size of the organization. It took over a year for us to fully roll out Microsoft Teams to an organization with 36,000 people.

What other advice do I have?

Planning and establishing controls to ensure proper data security in Microsoft Teams is important. I advise others to understand the necessary measures to protect their data. Also, starting gradually and only enabling some features would be better. They should focus on particular use cases, such as communication via channels, audio/video conferencing, etc.

The solution is a centerpiece of Microsoft 365. I rate it a ten out of ten based on its capabilities.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Shashank Borude - PeerSpot reviewer
Senior Analist and Shift Lead at HighRadius
Real User
Helps creating virtulized environment and effective communication within the workplace
Pros and Cons
  • "The feature for video conferencing capability works efficiently for remote meetings."
  • "We encountered occasional outages, which occurred a couple of times last year while using the product."

What is our primary use case?

The primary use case for Microsoft Teams within our organization spans across various verticals in our organization. As part of the MDR team, collaboration involves working with technical support, quick response teams, IT professionals, and HR. 

What needs improvement?

We encountered occasional outages, which occurred a couple of times last year while using the product. These disruptions, affecting various Microsoft products including Word, Excel, PowerPoint, SharePoint, Outlook, and Teams, might have been attributed to server issues on Microsoft's end.

There could be a feature allowing users to respond to specific messages or comments within a group chat. They could support GIFs and emojis similar to the features available in Slack. Currently, Teams has limitations in its built-in applications has some limitations. There could be an option to gather and customize the emojis and GIFs from the internet.

For how long have I used the solution?

We use the latest version of Microsoft Teams.

What do I think about the stability of the solution?

The platform is stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

We have 5000 Microsoft Teams users in our organization. I rate the scalability a seven out of ten.

Which solution did I use previously and why did I switch?

In my previous organization, the collaboration tools evolved from Skype to Lync, and eventually, Microsoft Teams was introduced. I have experience using Lync for approximately a year before the transition to Teams. In my current role, I have primarily used Microsoft Teams and Slack in their respective capabilities within the workplace.

How was the initial setup?

We have a team of 100 executives for the product’s maintenance.

What other advice do I have?

The "Together Mode" feature in Microsoft Teams has been particularly valuable for our team's productivity and overall collaboration. This feature is especially beneficial during group video calls, as it creates a virtual environment where team members appear together in a shared space. This has proven useful for capturing group photos and fostering a sense of connection, especially in a remote work environment. Additionally, during virtual celebrations and events, the ability to click pictures seamlessly in Teams adds a fun and engaging element, enhancing the overall team experience. The feature for video conferencing capability works efficiently for remote meetings.

I recommend it to others and rate it an eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project Manager at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
Great for project planning and monitoring with easy communication capabilities
Pros and Cons
  • "Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform."
  • "The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used."

What is our primary use case?

I contacted, coordinated, and integrated project teams regarding assignments and follow-up actions instead of using email, weighing the pros and cons.

We can view Microsoft Teams as a cloud-based project platform for sharing files, assigning tasks, designating assignees, sharing real-time information, and collecting project tasks. It provides each teammate with their own cloud storage space to store data, and standard operating procedures (SOPs), and facilitates the exchange of group knowledge within the workspace.

For project planning and monitoring purposes, Microsoft Teams replaces traditional conferences, phone calls, and weekly reviews. Additionally, for seamless integration with Office 365, Teams works seamlessly with other Microsoft Office 365 applications such as Word, Excel, and SharePoint. This makes it easy to consistently create, edit, and share documents, streamlining revisions.

How has it helped my organization?

The tracking status and communication are no longer restricted to conference rooms or limited areas. In a mobile working environment, flexibility and ease of access are essential to facilitate progress and collaboration. MS Teams offers features for hosting virtual meetings, webinars, and live events, which is especially valuable for remote or distributed project teams and training events. Most importantly, configure notifications to stay informed about project updates, mentions, or changes in channels. These features replace email for points of contact and maintain records instantly.

What is most valuable?

Project teams may notice last-minute information updates and keep track of actions using the same project document and its revisions. In the field of technology, several progress updates may be necessary to achieve a status report. 

Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform. The integration for team collaboration can expedite decision-making and enhance alignment towards the same project goal among the right people, at the right place, and at the right time.

Microsoft Teams can help overcome potential barriers and delays in achieving project objectives, marking the era of instant messaging demands.

What needs improvement?

The weekly project status update has transitioned into instant reporting. We now have two communication channels: online broadcasting and recording for those who are absent. Advanced instant messaging has expanded its capabilities to connect people worldwide and truly reflects the forward movement of technology. 

The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used. This capability is determined by its impact on project planning, questionnaires, surveys, and to-do lists

For how long have I used the solution?

I have had four years of experience with the product.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Savit Balan - PeerSpot reviewer
ERP Manager (Systems) at Emirates
Real User
A useful solution for collaboration, chats, and team meetings, but its user interface needs to be improved
Pros and Cons
  • "Microsoft Teams is much easier to collaborate, and its meetings are quite easy to explain things."
  • "The user interface is slightly weak in Microsoft Teams and could be improved."

What is our primary use case?

We use Microsoft Teams for collaboration, chats, team meetings, and uploading documents.

What is most valuable?

Microsoft Teams is much easier to collaborate, and its meetings are quite easy to explain things.

What needs improvement?

Compared to other tools available, some features are missing in Microsoft Teams. For example, Zoom is more user-friendly than Microsoft Teams. The user interface is slightly weak in Microsoft Teams and could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for almost three years.

What do I think about the stability of the solution?

Microsoft Teams is a quite stable solution. There are occasional crashes with the solution, but it's very rare now after its latest upgrade.

What do I think about the scalability of the solution?

Ours is a big organization with more than 20,000 users using Microsoft Teams. Our company's plan to increase the solution's usage depends on the number of new employees joining the organization.

Which solution did I use previously and why did I switch?

Previously we used Skype. We switched to Microsoft Teams because Skype was getting outdated, and Microsoft suggested we start using Teams because it's their latest product.

How was the initial setup?

The solution's initial setup is a little complex and not so straightforward.

What about the implementation team?

The solution's deployment took a couple of months. However, that was the initial version of Microsoft Teams, which had no features. Over the last two to three years, it has improved a lot, and it's much easier to use now compared to how it was about a couple of years back.

Our company has a separate team to deploy Microsoft products that takes care of the deployment and maintenance of Microsoft Teams.

What was our ROI?

We have seen a return on investment with Microsoft Teams. During COVID, we worked from home, and Microsoft Teams was the only option to meet people and work remotely.

What other advice do I have?

We are using the latest version of Microsoft Teams. Microsoft Teams is a cloud-based solution. I would recommend this solution to other users because the product has improved over the last couple of years, and I hope more features will come soon.

Overall, I rate Microsoft Teams a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user