Try our new research platform with insights from 80,000+ expert users
IT Support Engineer at 6Cosstra
Real User
Top 20
A team collaboration application mainly to communicate with other office users, send messages and with good chat system
Pros and Cons
  • "I find the chat and messaging system in Microsoft Teams the most valuable for productivity. We replaced Zoom and other video conferencing tools with Teams for internal and external video calls. Teams is now our standard tool for communication, handling both audio and video conference calls."
  • "Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and other video conferencing tools."

What is our primary use case?

I use Microsoft Teams mainly to communicate with other office users, send messages, and collaborate on files. We’re trying to create a group in Teams to use as a central database for posting files. I also use the calendar to coordinate schedules so everyone knows what’s happening. Teams are also used for video and audio calls and setting up meetings with both internal and external users.

What is most valuable?

I find the chat and messaging system in Microsoft Teams the most valuable for productivity. We replaced Zoom and other video conferencing tools with Teams for internal and external video calls. Teams is now our standard tool for communication, handling both audio and video conference calls.

What needs improvement?

Everything is running smoothly, and I’m still exploring more features. As for improvements, I think it could be more user-friendly and integrate better with third-party software, like Zoom and other video conferencing tools.

For how long have I used the solution?

I have been using Microsoft Teams for the past three to four years.

Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.

What do I think about the stability of the solution?

Regarding stability, Teams is very stable. It works well both on my mobile phone and desktop application. I’d rate its stability as a nine out of ten.

What do I think about the scalability of the solution?

Microsoft Teams is easy to scale. For many users, it’s scalable, and I’d rate it a nine out of ten for scalability. We have around a hundred to a hundred fifty users in our company.

Which solution did I use previously and why did I switch?

Compared to Zoom, Microsoft Teams is advantageous because it integrates seamlessly withMicrosoft Office and Microsoft 365, which we already use. It works well with our Microsoft 365 user accounts and email, making it a standard Microsoft product in our software setup.

How was the initial setup?

The old Teams version will expire soon, so we’re downloading the new version to install it properly. Sometimes, it gives an error that we must download an app from the Microsoft Store to continue the installation. Once we update the app, we can continue installing the new Microsoft Teams. For deployment, it takes around five minutes to start using the solution.

For the setup experience, I would rate it an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

I’m unsure about the exact cost, but I believe it’s reasonable. Using Teams for collaboration, video conferencing, and messaging helps save costs, especially for communicating with third-party companies worldwide.

What other advice do I have?

Microsoft Teams might integrate AI features in the future. I recommend using Microsoft Teams because it’s a popular collaboration tool among companies, especially those using Microsoft products. It is a standard tool for collaboration and communication within and outside the company.

For my overall rating of Microsoft Teams, I’d give it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
CAO at Bank "LVIV"
Real User
Top 5
Has an easy setup process with valuable integration capabilities
Pros and Cons
  • "The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly."
  • "One area where the product could be improved is its operational memory utilization."

What is our primary use case?

Our primary use case for Microsoft Teams is facilitating collaboration among internal company teams and external users. Teams integrate seamlessly with other Microsoft 365 products, such as Outlook for calendar management and Cobweb for additional functionalities.

How has it helped my organization?

Teams have significantly improved communication within our organization by providing a simple platform. As part of the Microsoft Office suite, it facilitates the transition of some users to Azure Active Directory, streamlining access and permissions across our organization.

What is most valuable?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly. This integration with the cloud and simplicity of usage prove beneficial.

What needs improvement?

One area where the product could be improved is its operational memory utilization. Currently, Microsoft Teams consumes a significant amount of memory when in use, which can pose challenges for users with limited memory resources on their computers.

For how long have I used the solution?

We have been using Microsoft Teams for 3 years.

What do I think about the stability of the solution?

Sometimes, the platform automatically closes during working hours. This particular area needs improvement. I rate the stability as seven out of ten.

What do I think about the scalability of the solution?

We have 500 Microsoft Teams users in our organization. It is a scalable product. I rate the scalability an eight.

How was the initial setup?

The initial setup is easy. It takes a month to complete. I rate the process a nine out of ten.

What's my experience with pricing, setup cost, and licensing?

For setup costs, pricing, and licensing, I advise considering the flexibility offered by site licenses. However, it's important to be aware of potential fluctuations in pricing, as they can vary depending on factors like stability in the economic environment and national payment regulations. In our experience, pricing may differ from country to country, with some regions offering more favorable rates due to local payment arrangements. As for specific licensing options, we utilize various types, including the one-license and five-license options. The one-license option costs approximately $10 per user per month, while the five-license option averages around $35.

What other advice do I have?

We have integrated Teams as a communication channel for alert synchronization from your monitoring system, Grafana, and other tools.

We regularly use video meetings for various purposes, including IT meetings and client discussions, and find the quality excellent. We have not encountered any significant technical issues with video conferencing itself. However, there have been occasional issues related to second-factor authentication, where users may experience delays or difficulties accessing calls or messages. These issues typically require closing and reopening the program.

I recommend this product for small organizations because it offers an all-in-one solution. I rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.
Donson Rebello - PeerSpot reviewer
Solutions Manager at Talisma
Real User
A scalable solution that has the ability to store all documents in one place
Pros and Cons
  • "The solution is stable."
  • "They should allow switching between windows in a Teams meeting."

What is our primary use case?

We use the solution to conduct meetings with our team and customers. We also use it to create a group and store various documents so everyone can access them.

What is most valuable?

The solution's most valuable feature is its ability to store all the documents in one place.

What needs improvement?

They should allow switching between windows in a Teams meeting.

For how long have I used the solution?

I have been using the solution for seven to eight years.

What do I think about the stability of the solution?

The solution is stable. I've never had an issue. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is quite a scalable solution because we have over 1,500 employees using it. I rate its scalability an eight out of ten.

Which solution did I use previously and why did I switch?

I have used Skype for Business. Later, I switched to Microsoft Teams because it is a much-improved tool comparatively. Skype has a calling and chatting interface. Microsoft Teams has more of a collaborative interface. From that perspective, Microsoft Teams is the add-on.

How was the initial setup?

The solution's initial setup is straightforward as it is easy to use. I rate the process a nine out of ten.

What other advice do I have?

I recommend the solution to others. Compared to other collaborative tools, Microsoft Teams is more beneficial because it allows you to collaborate and share key documents in one repository, keep a group that can chat about a project, and discusses along with all the documentation in one place. Additionally, it has all the integration points if I need to access a ticket about Microsoft CRM or a ticket about Salesforce CRM.

I rate it a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2119521 - PeerSpot reviewer
Group Head of ERP at Packages Limited
User
Top 10
Seamless 365 integration with useful chat features and helpful support
Pros and Cons
  • "The mobile app really enabled us to connect meetings on the go from anywhere."
  • "The interface must be improved to reflect the true face of Office 365."

What is our primary use case?

The primary aim was to enable remote work, organize meetings and utilize it as an instant messaging tool across the organization. We have around 2000 users on Microsoft Teams

Teams reduced our high traveling costs too as we are conducting training sessions remotely instead of visiting branches. We have a large network of branches across the country and abroad. Teams has strong integration with Office 365 tools which helps with collaborating on documents shared during meetings and conversations with team members in the groups.

How has it helped my organization?

Microsoft Teams reduced the significant cost of traveling. We have a large-scale network of branches in the country and abroad too. It became pretty easy to share documents across different teams, groups, and individually. 

Instant chat made people more engaged and reachable at all times. Instead of sending email to colleagues, we can discuss and share documents immediately. 

The mobile app really enabled us to connect meetings on the go from anywhere. 

We regularly organize seminars for distributors, and this channel helped us organize a large audience online.

What is most valuable?

It offers seamless Microsoft 365 integration. With Teams integration, you can quickly create teams within a group, bring deleted groups back, edit the group email alias, and use sensitivity labels. 

Chat is one of the key features of Microsoft Teams. Whether it’s just with one person or with a group chat allows you to instantly message team members for quick discussions and feedback. 

You’ll have less clutter in your inbox as prompt, quick questions get resolved over Teams chat rather than a potentially long wait for an email reply.

What needs improvement?

The interface must be improved to reflect the true face of Office 365. External user visibility must be available in the next releases of Microsoft Teams. 

User activity logs must be available along with more task management capabilities. 

Microsoft Teams is able to translate slides into multiple languages. It also is able to transcribe audio from multiple languages. It would be beneficial if it could also take the transcription in one language and translate it into another. It may not be great since the source is audio. However, it would be helpful in a situation when professional translation services are not available.

For how long have I used the solution?

I have been using Microsoft Teams for seven years.

How are customer service and support?

Technical support is awesome.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

The solution is simple and straightforward.

What about the implementation team?

The vendor team is extremely professional.

What's my experience with pricing, setup cost, and licensing?

This product is quite economical.

Which other solutions did I evaluate?

We did also evaluate Zoom.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Joseph Barel ELOUNDOU - PeerSpot reviewer
Program Manager | Senior Oracle Consultant | Cloud at Orange
Real User
Leaderboard
Simple to use, priced well, but integration could improve
Pros and Cons
  • "The most valuable feature of Microsoft Teams is that it is easy to use."
  • "Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues."

What is our primary use case?

We use Microsoft Teams for training and meetings.

What is most valuable?

The most valuable feature of Microsoft Teams is that it is easy to use.

What needs improvement?

Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues.

In the next release of Microsoft Teams, they should make the mobile application easier to manage. Additionally, they should add more features.

For how long have I used the solution?

I have been using Microsoft Teams for approximately two years.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution. However, we have to turn it off and reconnect sometimes.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. We have more than 600 users using this solution, from all levels in my organization. We have no problem with all our users using this solution.

How are customer service and support?

I have not contacted the support from Microsoft. We have our own internal support.

Which solution did I use previously and why did I switch?

We previously used other solutions, such as Bridge and an internal application. Microsoft Teams is the easiest to use.

How was the initial setup?

The implementation of Microsoft Teams is easy on the laptop but sometimes we are facing some difficulties with the phone.

I rate the initial setup of Microsoft Teams a three out of five.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams is priced less than other solutions, such as Bridge.

I rate the price of Microsoft Teams a four out of five.

What other advice do I have?

I rate Microsoft Teams a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Associate Director of Technology at Microland Limited
Real User
Facilitates collaboration through voice and video calls, document sharing, and knowledge management
Pros and Cons
  • "Microsoft Teams has helped us improve collaboration through the use of chats, as well as conferencing, voice calls, knowledge management, and maintaining a repository."
  • "Microsoft Teams is quite demanding on bandwidth, which has been a problem during the COVID situation because we don't get enterprise-class bandwidth at home."

What is our primary use case?

Primarily we are using Microsoft Teams to facilitate collaboration during events and meetings. All of our meetings are voice and video. We are also using it for document sharing.

We use a file folder structure for maintaining all of our documents. There are version controls for projects that are completed and help to maintain the documentation.

How has it helped my organization?

Microsoft Teams has helped us improve collaboration through the use of chats, as well as conferencing, voice calls, knowledge management, and maintaining a repository. At this time, we spend four or five hours a day communicating using Teams.

What is most valuable?

The main features that we use extensively are voice and video calling. They have improved these features and the improvements are happening continuously. 

The other feature that we like is the repository, which is used for knowledge management. It integrates with SharePoint, where we can store and retrieve documents, maintain version control, and collaborate with each other.

I like these aspects of it, but this is a feature-rich product and I am probably not even aware of all the features that it has.

What needs improvement?

Microsoft Teams is quite demanding on bandwidth, which has been a problem during the COVID situation because we don't get enterprise-class bandwidth at home. Currently, we use broadband, and even the little variations that happen can throw you out of a meeting. It seems that you get disconnected really fast.

It takes a long time to load, which is something that could be improved.

Having a dial-in feature would be helpful because it would allow more people to be included in meetings.

For how long have I used the solution?

I have been using Microsoft Teams for almost two years.

What do I think about the stability of the solution?

This is an extremely stable product and we use it on a daily basis. Since we have been on the cloud, I haven't seen any failures that have been the fault of the service. As long as our internet is up, it is working.

What do I think about the scalability of the solution?

I don't see scalability as an issue. Initially, we had fewer licenses than we do now. As we expanded, we acquired more licenses and added more team members to the platform.

From what I recall, we started with about 500 licenses and we now have closer to 2,000. Two weeks ago, we had about 700 regular users. Adding users was seamless from our perspective, although you have to make sure that your network is configured properly, otherwise, there may be issues with performance.

How are customer service and technical support?

I do not speak with Microsoft support directly. When I have a problem, I simply call my support staff.

Which solution did I use previously and why did I switch?

I have used similar solutions and I wouldn't say that Teams has the best in terms of voice and video calling, although I have seen continuous improvement over time and I am happy with that. For example, we used to only see four people on a video call, and it has been increased to nine. These kinds of improvements are good.

On the other hand, when compared to other collaboration software, it is more bandwidth-intensive and takes longer to load. In general, it is heavier.

Prior to using Teams, we had been using Microsoft Exchange 2013. We migrated to Office 365 two years ago, which includes Teams as part of the package. While we were still using Exchange, we ordered Skype. From my perspective, Teams is much more stable than Skype. I found that if we used Skype in a very small network, for example with three routers, then it would work fine. Otherwise, we had issues with quality and stability.

How was the initial setup?

The initial setup is easy, as most products from Microsoft are. It follows the same idea and is not difficult. We have the E3 subscription, so we are always using the latest version.

What about the implementation team?

When we migrated from our Microsoft Exchange platform to Office 365, we had consultants come in to assist us with that. We also had some guidance from Microsoft.

What's my experience with pricing, setup cost, and licensing?

The pricing for Teams is very competitive.

Which other solutions did I evaluate?

We did look at a couple of other products as well, including Zoom. Because of issues regarding security with Zoom, we only use it very rarely.

What other advice do I have?

Network performance does impact teams, but Microsoft does give recommendations as to how the internet and network should be set up. If you follow these instructions then there will be fewer problems to fix. Essentially, if you are implementing this product then you need to very clearly understand the network requirements. Tweaking things on the network side is very important.

Overall, this is a very good collaboration product and the only thing stopping me from giving it a perfect grade is the heavy bandwidth usage.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Tom Brouillette - PeerSpot reviewer
Tom BrouilletteSenior Principal Consultant at NCS Partners
Real User

I would add that Teams brings strong chat tools and the Team Channel is a very powerful platform to contain all communications related to the Team Channel.  Team Channel provides a place to consolidate chat, documents and notes in one place that is easy to navigate.

MichaelNdwiga - PeerSpot reviewer
IT Officer at cityeyehospital
Real User
Top 5Leaderboard
Offers seamless integration capabilities to users
Pros and Cons
  • "The tool's integration capabilities are seamless."
  • "The whiteboarding area in the tool has certain shortcomings where improvements are required."

What is our primary use case?

I use the solution in my company for virtual meetings and collaborations.

How has it helped my organization?

The benefits derived from the use of the product revolve around the fact that it offers better collaboration functionalities and communication features.

What needs improvement?

I haven't seen any issues. The whiteboarding area in the tool has certain shortcomings where improvements are required. Whiteboarding needs to be improved in Microsoft Teams compared to other tools like Zoom, which is way better.

I have issues with the costs associated with the tool, making it an area where improvements are required.

For how long have I used the solution?

I have been using Microsoft Teams for more than five years. I am an end user of the solution.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

Around 50 people in my company use the product.

The product is used on a daily basis in my company since we need to use the tool's chat functionality.

How are customer service and support?

My company does not get direct support from Microsoft since we are the end users of the solution, but we do get support from the partners.

Which solution did I use previously and why did I switch?

Zoom is better than Microsoft Teams. Zoom is kind of more flexible and complex than Microsoft Teams. I can say Zoom has more control. We are able to control the virtual meetings in a simpler manner than Microsoft Teams, even when conducting webinars. Many areas are simpler in Zoom compared to Microsoft Teams.

My company has stopped using Zoom since we have more Microsoft Teams licenses.

How was the initial setup?

The product's initial setup phase is very easy. You just need to install the application and log in with your credentials, which is very easy.

The solution is deployed on the cloud version.

The solution can be deployed in a few minutes.

What about the implementation team?

The solution can be deployed with the help of the company's in-house members.

What's my experience with pricing, setup cost, and licensing?

The price of the product is okay. The challenge with Microsoft's licensing model is that the prices are on the higher side, especially for companies that have more users where spending a lot on licenses may be required. The cost is high in general.

What other advice do I have?

The tool improves team collaboration with the help of a planner and chat option.

The tool's integration capabilities are seamless. For example, the tool can be integrated with the application.

The product helps support a hybrid work environment in our company, especially for remote teams.

My company has not ventured into the AI side associated with Microsoft Teams.

I recommend the product to others who plan to use it.

The product is simple to use, and it has a very low learning curve while offering overall stability.

I rate the overall tool an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Manager- Process Excellence at Datamatics Business Solutions
Real User
Top 5Leaderboard
Offers high performance and is useful for communication and meeting purposes
Pros and Cons
  • "Its feature that allows for meetings is very good. Also, the solution's performance has been good, and there have been no issues. I rate the performance of the solution a ten out of ten."
  • "The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools."

What is our primary use case?

We use Microsoft Teams in our company for so many things, including Outlook and Excel.

What is most valuable?

All the features of the tool are good. Its feature that allows for meetings is very good. The solution's performance has also been good, and there have been no issues. I rate the performance of the solution a ten out of ten.

What needs improvement?

The tool lacks AI. We will require AI in the solution to be able to integrate with all other tools. In short, I would like to see AI integrations.

For how long have I used the solution?

I have been using Microsoft Teams for almost ten or twenty years. I am using the solution's latest version.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

Around 2,000 employees in my company are using it.

The solution is used regularly.

How was the initial setup?

The IT team does the setup, so I don't know the complexity of that.

The time taken to deploy the solution is not more than five to ten minutes.

The solution is deployed on the cloud.

For deployment and maintenance, we need five people, of which two to three are managers and three or four are associates.

What was our ROI?

I haven't experienced any ROI using the solution.

What's my experience with pricing, setup cost, and licensing?

There is a need to pay for the licensing, but I am not sure about the amount, though I know that the payments are made on a yearly basis.

It is not an expensive solution.

There are no extra costs in addition to the standard licensing.

What other advice do I have?

It is the best solution for communication. You can see everything, including whatever you are communicating with employees. Whenever you want to have a meeting, it's very quick.

Overall, I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user