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Project Manager at Inventec
Real User
Top 5Leaderboard
Sep 18, 2023
Great for project planning and monitoring with easy communication capabilities
Pros and Cons
  • "Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform."
  • "The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used."

What is our primary use case?

I contacted, coordinated, and integrated project teams regarding assignments and follow-up actions instead of using email, weighing the pros and cons.

We can view Microsoft Teams as a cloud-based project platform for sharing files, assigning tasks, designating assignees, sharing real-time information, and collecting project tasks. It provides each teammate with their own cloud storage space to store data, and standard operating procedures (SOPs), and facilitates the exchange of group knowledge within the workspace.

For project planning and monitoring purposes, Microsoft Teams replaces traditional conferences, phone calls, and weekly reviews. Additionally, for seamless integration with Office 365, Teams works seamlessly with other Microsoft Office 365 applications such as Word, Excel, and SharePoint. This makes it easy to consistently create, edit, and share documents, streamlining revisions.

How has it helped my organization?

The tracking status and communication are no longer restricted to conference rooms or limited areas. In a mobile working environment, flexibility and ease of access are essential to facilitate progress and collaboration. MS Teams offers features for hosting virtual meetings, webinars, and live events, which is especially valuable for remote or distributed project teams and training events. Most importantly, configure notifications to stay informed about project updates, mentions, or changes in channels. These features replace email for points of contact and maintain records instantly.

What is most valuable?

Project teams may notice last-minute information updates and keep track of actions using the same project document and its revisions. In the field of technology, several progress updates may be necessary to achieve a status report. 

Microsoft Teams can facilitate the broadcast of information and distribution of tasks through a single platform. The integration for team collaboration can expedite decision-making and enhance alignment towards the same project goal among the right people, at the right place, and at the right time.

Microsoft Teams can help overcome potential barriers and delays in achieving project objectives, marking the era of instant messaging demands.

What needs improvement?

The weekly project status update has transitioned into instant reporting. We now have two communication channels: online broadcasting and recording for those who are absent. Advanced instant messaging has expanded its capabilities to connect people worldwide and truly reflects the forward movement of technology. 

The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used. This capability is determined by its impact on project planning, questionnaires, surveys, and to-do lists

Buyer's Guide
Microsoft Teams
March 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,719 professionals have used our research since 2012.

For how long have I used the solution?

I have had four years of experience with the product.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Gagan Gupta - PeerSpot reviewer
Senior Test Engineer at Leeds Building Society
Real User
Jul 31, 2023
Its chat functionality is useful but it isn't so stable
Pros and Cons
  • "Microsoft Teams is a scalable tool because it integrates with many other tools and different kinds of apps."
  • "If you talk about the tool's disadvantages, it consists of losing connection. It's also a problem that it only stores information for up to 40 days. The aforementioned areas can be considered for improvement."

What is our primary use case?

We use the solution in our company primarily for collaboration, file sharing, and the chat functionality it provides our team.

What needs improvement?

If you talk about the tool's disadvantages, it consists of losing connection. It's also a problem that it only stores information for up to 40 days. The aforementioned areas can be considered for improvement.

For how long have I used the solution?

I have been using Microsoft Teams for almost four years. I am using the solution's latest version.

What do I think about the stability of the solution?

Stability-wise, the major issue is with the connection since it loses pieces of chats in between. Therefore, people don't rely on the tool since they know that whatever they have communicated with someone may not always be in their chat history.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable tool because it integrates with many other tools and different kinds of apps. It is a really good tool because you can plan your meetings, you can take notes, and run your scrum meets. In all the aforementioned aspects, it's really good.

Maybe more than 500 users are using the tool in our company.

How are customer service and support?

Only the IT personnel interacting with Microsoft would have experience with Microsoft's technical support.

Which solution did I use previously and why did I switch?

Slack was used quite a lot before. Microsoft Teams is a replacement for Skype as well. Skype has been totally ruled out now by our company.

Microsoft Teams is much better because Skype is just a very small tool used for its chat functionality. With Teams, you get many different features for sharing files. However, Microsoft Teams has a problem of losing connection many times, though not always, but it gets slow. It has the problem of storing information for only up to 30 days or 40 days, depending upon your organization's policy. Hence, not many people at times prefer to interact over the tool since their conversation gets lost.

What other advice do I have?

It's a good product. I think that with the package of Microsoft Outlook itself, most organizations are going forward with Microsoft Teams. I am not aware if there is anything else that they would be looking forward to, but I can say that the tool has a scope for improvement. As a user of the tool, I can say that Microsoft Teams is not a 100 percent reliable solution.

Trust is the main factor. I see that users do not trust the tool, and they still prefer to send emails because they feel that whatever information they are sending using the tool may get lost. Hence, that makes it a big concern.

I rate the overall solution a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Teams
March 2026
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,719 professionals have used our research since 2012.
HariSingh - PeerSpot reviewer
Windows Administrator at NTDATA
Real User
Jul 31, 2023
Helps to chat and meet with internal teams
Pros and Cons
  • "I like the solution's chat and meeting feature. We have different teams and the product helps us to communicate fastly. Within five minutes all the teams can be on the same page."
  • "It would be better if Microsoft Teams can link us to the internet on the screen sharing mode during the meeting."

What is our primary use case?

We use Microsoft Teams as a communication tool with clients and internal teams. 

How has it helped my organization?

During my early days in the IT field, Microsoft Outlook was the only form of communication available. However, the solution has benefitted us with immediate chats with colleagues. The tool makes it easy to conduct chats and meetings. Since Microsoft Teams is a Microsoft product, it is synced with Microsoft Outlook. It has made improvements in day-to-day productivity. 

What is most valuable?

I like the solution's chat and meeting feature. We have different teams and the product helps us to communicate fastly. Within five minutes all the teams can be on the same page. 

What needs improvement?

It would be better if Microsoft Teams can link us to the internet on the screen sharing mode during the meeting. 

For how long have I used the solution?

I have been using Microsoft Teams for the last three years. 

What do I think about the stability of the solution?

I would rate the product's stability a ten out of ten since I didn't face any problems while using it. 

What do I think about the scalability of the solution?

I would rate Microsoft Teams' scalability a nine out of ten. My company has 40,000-50,000 employees globally and everyone has a Microsoft Teams account. About 60-70 percent of my company's workforce is working from home and we use the product to communicate with our team on a daily basis. We increase the tool's usage as new employees join us. 

How are customer service and support?

Microsoft provides 24/7 support.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The tool's price is high. We purchase Microsoft Office 365 on per user basis and we get support also on that basis. 

What other advice do I have?

I would rate the solution an eight out of ten. The product requires maintenance based on the user ratio. If you have the budget, then you can use the solution. If you are not capable of using Microsoft Teams, then find other alternatives which suit your organization. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Savit Balan - PeerSpot reviewer
ERP Manager (Systems) at Emirates
Real User
Jul 31, 2023
A useful solution for collaboration, chats, and team meetings, but its user interface needs to be improved
Pros and Cons
  • "Microsoft Teams is much easier to collaborate, and its meetings are quite easy to explain things."
  • "The user interface is slightly weak in Microsoft Teams and could be improved."

What is our primary use case?

We use Microsoft Teams for collaboration, chats, team meetings, and uploading documents.

What is most valuable?

Microsoft Teams is much easier to collaborate, and its meetings are quite easy to explain things.

What needs improvement?

Compared to other tools available, some features are missing in Microsoft Teams. For example, Zoom is more user-friendly than Microsoft Teams. The user interface is slightly weak in Microsoft Teams and could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for almost three years.

What do I think about the stability of the solution?

Microsoft Teams is a quite stable solution. There are occasional crashes with the solution, but it's very rare now after its latest upgrade.

What do I think about the scalability of the solution?

Ours is a big organization with more than 20,000 users using Microsoft Teams. Our company's plan to increase the solution's usage depends on the number of new employees joining the organization.

Which solution did I use previously and why did I switch?

Previously we used Skype. We switched to Microsoft Teams because Skype was getting outdated, and Microsoft suggested we start using Teams because it's their latest product.

How was the initial setup?

The solution's initial setup is a little complex and not so straightforward.

What about the implementation team?

The solution's deployment took a couple of months. However, that was the initial version of Microsoft Teams, which had no features. Over the last two to three years, it has improved a lot, and it's much easier to use now compared to how it was about a couple of years back.

Our company has a separate team to deploy Microsoft products that takes care of the deployment and maintenance of Microsoft Teams.

What was our ROI?

We have seen a return on investment with Microsoft Teams. During COVID, we worked from home, and Microsoft Teams was the only option to meet people and work remotely.

What other advice do I have?

We are using the latest version of Microsoft Teams. Microsoft Teams is a cloud-based solution. I would recommend this solution to other users because the product has improved over the last couple of years, and I hope more features will come soon.

Overall, I rate Microsoft Teams a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kamal Kumar Verma - PeerSpot reviewer
Lead Consultant at Genpact - Headstrong
MSP
Jul 31, 2023
The integration of apps makes the solution very slow, but it is much more stable than other solutions
Pros and Cons
  • "Microsoft Teams is much more stable than other solutions like Skype for Business."
  • "Adding and integrating more apps like SharePoint on Microsoft Teams is making the solution very slow."

What is our primary use case?

We use Microsoft Teams for team meetings, collaborations, and data management. We have a SharePoint that we manage through Microsoft Teams. Microsoft Teams is used to collaborate, talk with your colleagues and make them understand or share quick files like you do on Whatsapp.

What is most valuable?

I used Skype for Business earlier, but it was unstable because we could not share files, and it used to hang a lot. Microsoft Teams is much more stable than other solutions like Skype for Business. However, due to its application size, Microsoft Teams becomes very heavy and consumes most of the RAM and operating system. I don't use the Microsoft Teams application because it consumes a lot of power due to its big heavy size.

What needs improvement?

Microsoft Teams' application should be very lightweight. If you host a meeting on Microsoft Teams and check your system resources, you will find that the solution consumes approximately 600 to 700 MB of RAM. On the other hand, Zoom hardly uses 50 to 60 MB of RAM. The agent utilization of the resources with Microsoft Teams on the system is very high compared to other platforms giving the same feature.

Adding and integrating more apps like SharePoint on Microsoft Teams is making the solution very slow. Initially, Microsoft Teams was much faster when I worked on it as a user. However, with time, it became so slow that I couldn't use it much and decided to use it on the web. The web version of Microsoft Teams is much faster than the application, and that's the thing. There are multiple forums like SharePoint where you can integrate and store many applications, but storing on Microsoft Teams is making it very, very, very slow.

For how long have I used the solution?

I have been using Microsoft Teams for four to five years.

What do I think about the stability of the solution?

Microsoft Teams is not at all a stable product for me. The solution works if you're not doing anything other than chatting. However, opening several tabs in Microsoft Teams and trying to search for things is really slow. I rate Microsoft Teams four or four and a half out of ten for stability.

What do I think about the scalability of the solution?

In my current organization, approximately 4,000 people are using Microsoft Teams. In my previous organization, 1,80,000 people were using the solution.

How was the initial setup?

The initial setup of Microsoft Teams is very, very easy. The solution is available offline and online. You can install it through the Microsoft Store or download the EXE file. You need to sign in and do the installation.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams comes free if you're using it in an organization. If you are using the solution only for chatting or creating something on SharePoint, it's free. However, there are some services that you can integrate with Microsoft Teams at a cost.

What other advice do I have?

I use the on-cloud version of Microsoft Teams. Compared to Microsoft Teams, no other product has a similar scale that can help. People have tried using Yammer or other internal tools to enhance productivity, but there's no one in the competition currently. Even if I say that I would not suggest or recommend Microsoft Teams to other users, I don't have any alternative for them.

Overall, I rate Microsoft Teams a five out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PaulButticaz - PeerSpot reviewer
Account Manager at Eclipse Networks, Inc.
MSP
Jul 31, 2023
Provides secure and robust collaborative features
Pros and Cons
  • "The solution's most valuable features are robust security and communication within teams or channels."
  • "There needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features."

What is our primary use case?

We use the solution to drive productivity, communication, and collaboration.

What is most valuable?

The solution's most valuable features are robust security and communication within teams or channels. One of the other key features is its ability to allow a seamless transition from chat to a video call. Additionally, we can record the conversation and obtain a transcript as well.

Its sharing screens and collaborative note-taking during meetings feature works best. It proved valuable for a hybrid work environment, where individuals had to work from different locations due to factors like COVID-19. It helped bring people together, ensuring productivity and engagement.

What needs improvement?

The solution constantly keeps updating. It might overwhelm end users while adapting to them. Thus, there needs to be a robust change management platform that offers training to keep the user community aware of upcoming updates and features.

How are customer service and support?

I rate the solution's technical support for enterprise business a nine out of ten. Whereas, for small or medium business levels, a six out of ten as it is challenging to get the queries resolved for them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Slack before. In comparison, the solution receives updates more frequently.

How was the initial setup?

The solution's initial setup is simple for an enterprise. It can be easily understood, especially when integrating with Active Directory.

The number of executives required for deployment depends on the use cases and size of the organization. It took over a year for us to fully roll out Microsoft Teams to an organization with 36,000 people.

What other advice do I have?

Planning and establishing controls to ensure proper data security in Microsoft Teams is important. I advise others to understand the necessary measures to protect their data. Also, starting gradually and only enabling some features would be better. They should focus on particular use cases, such as communication via channels, audio/video conferencing, etc.

The solution is a centerpiece of Microsoft 365. I rate it a ten out of ten based on its capabilities.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Senior Systems Admin at Westlake
Real User
Jul 31, 2023
Provides a collaborative space to store and work on the same set of documents
Pros and Cons
  • "It provides a collaborative space for efficient work processes."
  • "The solution's security feature needs enhancement for external collaborations with business partners and vendors."

What is our primary use case?

We use the solution to build multiple departmental teams where we can store files and collaborate for work. In addition, we use it to schedule meetings. It helps us segregate the data into one place for our team members to access.

How has it helped my organization?

The solution provides a collaborative space to store and work on the same set of documents. It helps us by making production faster.

What is most valuable?

The solution's most valuable feature is the quick availability of technical resources.

What needs improvement?

The solution's security feature needs enhancement for external collaborations with business partners and vendors.

For how long have I used the solution?

We have been using the solution for eight years.

What do I think about the stability of the solution?

I rate the solution's stability an eight out of ten. We occasionally encounter errors, but its support team resolves them quickly.

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten.

How are customer service and support?

The solution's technical support team responds immediately. 

How would you rate customer service and support?

Positive

How was the initial setup?

We have a hybrid Azure infrastructure. It made the initial setup easier for us.

What was our ROI?

The solution has generated a return on investment for us from the first year we started using it.

What's my experience with pricing, setup cost, and licensing?

The solution has a reasonable price in the market.

What other advice do I have?

The solution is a great tool. I advise others to use it if they have a hybrid or cloud-based infrastructure. In this case, it provides faster integration and management of workload.

I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jon Ridgway - PeerSpot reviewer
Software architecture at a financial services firm with 10,001+ employees
Real User
Jul 27, 2023
A stable solution used for meetings, organizing video calls, and video conferences
Pros and Cons
  • "The recording function, the transcript function, the chat function, the live caption function, and the setting up of groups to share documents are useful features of Microsoft Teams."
  • "It would be good if the solution had some sort of AI built into it while taking the transcript so that at least the sentences made sense."

What is our primary use case?

We use Microsoft Teams for meetings, organizing video calls, and video conferences. We also use it for the team chat function, the chat. All the product lines have their own group set up here. So they can share information through chatting and conference calls.

What is most valuable?

I put the live captions up when I am on a call and want to mute it. I like that feature. The recording of scripts and the playback of videos are good features. If I have to write the minutes for a call, I'll just take the script output and copy and paste it.

The recording function, the transcript function, the chat function, the live caption function, and the setting up of groups to share documents are useful features of Microsoft Teams.

What needs improvement?

Sometimes the transcript is a bit literal, it doesn't interpret the voice, and the text that comes out is a bit nonsensical. It would be good if the solution had some sort of AI built into it while taking the transcript so that at least the sentences made sense. It puts rubbish words in them, but just a bit of AI could solve that.

For how long have I used the solution?

I have been working with Microsoft Teams for four years.

What do I think about the stability of the solution?

I rate Microsoft Teams an eight out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams an eight out of ten for scalability. About 20,000 users use Microsoft Teams in our organization.

Sometimes when we're using it from home, videos can break up a little bit. However, I'm not sure if it's an issue with the solution or if it's people's network connections. Our organization practically had all its staff using the solution throughout the pandemic, and it scaled well then.

Which solution did I use previously and why did I switch?

I've used Zoom, and we had Skype for Business in some of my other companies, and I'd say that Microsoft Teams is a more complete and rounded product. The other solutions work more or less the same for video conferencing. However, as a product, Microsoft Teams is more complete and has more features than Zoom or Skype.

How was the initial setup?

The initial setup of Microsoft Teams is very straightforward.

What other advice do I have?

Overall, I rate Microsoft Teams an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Microsoft Teams Report and get advice and tips from experienced pros sharing their opinions.