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GaneshKhutwad - PeerSpot reviewer
Network security architect at ATOS
MSP
Top 5Leaderboard
Easy to use for video conferencing
Pros and Cons
  • "Almost 70% of the world currently uses Microsoft Teams because it is easy to use."
  • "I would like to get less frequent updates from the solution."

What is our primary use case?

Microsoft Teams provides everything that users need, including the cameras and attachments. With the help of Teams, you can manage your data transfer into the environment.

What is most valuable?

Almost 70% of the world currently uses Microsoft Teams because it is easy to use.

What needs improvement?

I would like to get less frequent updates from the solution.

For how long have I used the solution?

I have been using Microsoft Teams for many years.

Buyer's Guide
Microsoft Teams
February 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the stability of the solution?

I rate the solution’s stability a nine out of ten.

What do I think about the scalability of the solution?

Around 3,50,000 users are using the solution in our organization.

I rate the solution’s scalability eight and a half out of ten.

Which solution did I use previously and why did I switch?

Microsoft Teams is a better video conferencing tool than Skype.

What other advice do I have?

Microsoft Teams has good features that users require. We can connect with Microsoft Teams from anywhere in the world. Even if you don't have a phone, you can connect with Microsoft Teams. You only require an internet connection.

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Binayak Gupta - PeerSpot reviewer
Technical Project Manager at a tech vendor with 10,001+ employees
Real User
A collaboration tool that can be used to chat with people, manage projects and share documents
Pros and Cons
  • "You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks."
  • "There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams."

What is our primary use case?

In the organization where I work, Microsoft Teams is used as a collaboration tool, and it's our company-wide policy to use Microsoft Teams as the integrated tool for all communications and collaborating documents.

What is most valuable?

I like that Microsoft Teams has all the team management features in one place. You can use Microsoft Teams to chat with people, share your documents, manage your calendar, manage your project, and assign tasks. The solution also has multiple small tools available. All in all, it's one place where you can have everything in a single window.

What needs improvement?

There are a lot of creative people out there who can put some more UI capabilities in Microsoft Teams.

For how long have I used the solution?

I have been using Microsoft Teams for almost three years.

What do I think about the stability of the solution?

I’ve never faced any issues with the solution’s stability.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. Our company is big, and I've never felt any glitches or hanging issues with the solution. Around 2,00,000 users are using the solution in our organization.

Which solution did I use previously and why did I switch?

I've previously used Atlassian Jira. If you are looking for a hard-core project wherein you can get a complete timesheet and better project manageability, Jira is a better tool. However, Microsoft Teams is the better option if you are looking for chatting, collaborating, and sharing features. Jira does not have chatting capability in it.

How was the initial setup?

The solution's initial setup wasn't much complex, but it was pretty straightforward.

What about the implementation team?

Generally, it is the backend team that does the deployment. As end users, we are there to create our folders and channels. We can manage our individual projects by ourselves. However, from the server level, a dedicated company team works on the solution's deployment.

What other advice do I have?

Microsoft Teams is a very popular platform by Microsoft that is very commonly used in all organizations.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Microsoft Teams
February 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.
Sr. Engineer at a retailer with 10,001+ employees
Real User
Top 5
A reliable communication and collaboration platform with remote control tools
Pros and Cons
  • "Everything is valuable, such as the chats, the calls, and the file sharing."
  • "The remote control needs some improvement."

What is our primary use case?

The primary use case of Microsoft Teams is for internal and external communication. We also use it for chatting, team calls, screen sharing and remote control.

What is most valuable?

Everything is valuable, such as the chats, the calls, and the file sharing.

What needs improvement?

The remote control needs some improvement. I feel Zoom is much better than Teams, especially in remote controlling.

For how long have I used the solution?

I have been using Mircosoft Teams for more than five years as an end user.

What do I think about the stability of the solution?

As for the stability, I never faced an issue with Microsoft Teams. I might have faced an issue with Teams just once in my career, but I haven't seen any issues apart from that, I never saw any issue.

What do I think about the scalability of the solution?

I have never had issues with Mircosoft Teams. However, the IT guys handle the scalability. A lot of users in our organization use Microsoft Teams. More than 6,000 users use the solution in our organization.

How was the initial setup?

The solution is deployed on-premises for larger enterprises, but I think it is on the cloud as well.

What's my experience with pricing, setup cost, and licensing?

It is a bit more than moderately expensive. That's why the low-scale enterprises, not the mid-range, choose Slack and all these open-source tools.

What other advice do I have?

I am happy using Microsoft Teams and I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of Operations at Investrust Bank Plc
Real User
Beneficial calendar invites, high performance, and plenty of features
Pros and Cons
  • "The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and it creates a meeting folder. I'm able to share it with the customers. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need."
  • "One of my colleagues was trying to use Microsoft Teams on their laptop, and it was slow in terms of booting up when initially starting it. For example, it was not running in the background. In general, it takes some time to load. Zoom tends to have a faster loading time."

What is our primary use case?

We use Microsoft Teams for meetings and other operations, such as raising hands, sharing screens, and sending chat messages.

How has it helped my organization?

Ms Teams has improved our efficiency. Travelling to and from physical meetings takes time due to traffic situations. Besides it improves physical safety because we spend less time on the road.

What is most valuable?

The most valuable feature of Microsoft Teams is the ability to create Google calendar invites. When I click on that option to create an invite, it will go straight to Google in my web browser, and will creates the meeting placeholder. I'm then able to share it with other people by entering their email addresses in the provisioned location. I've not seen that option in Zoom. Additionally, the solution has high performance, and the video and quality of the calls are good. It has all the features that I need.

What needs improvement?

If the Ms Teams process is closed, the next time a user attempts to open Teams, it takes a while to load. I'm not 100% certain whether system resources have anything to do with this, but in my experience, when the Ms Teams process is already running, Ms Teams loads quicker. On the other hand, Zoom (and even Google Meet) tend to have a faster loading time.

For how long have I used the solution?

I have been using Microsoft Teams for approximately three years.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution.

What do I think about the scalability of the solution?

I have found Microsoft Teams to be scalable for what I have used it for. I have not tested the solution for more than 10 users at one time.

We have approximately four people using this solution in my organization. We use the solutions approximately every two weeks.

How are customer service and support?

I have never needed to contact the Microsoft Teams Technical Support channel. I have not had any problems with the application.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used other solutions, such as Zoom. 

Zoom is a more lightweight solution and is easier to use than Microsoft Teams.

How was the initial setup?

The setup of Microsoft Teams is easy for a technical person like me. But a regular user may have a slight challenge with the process of activating an account on Ms Teams.

The multifactor authentication of Ms Teams can prove to be a challenge for a non-technical person.

I rate the setup of Microsoft Teams a three out of five.

What about the implementation team?

We install Teams in-house.

What's my experience with pricing, setup cost, and licensing?

We are using the free version of the solutions. Zoom gives a time-limit of 40 minutes for more than two attendees and automatically ends the meeting. You'd need to connect back to be able to resume/continue the meeting. The free version of Ms Teams does not seem to have a time limit. At the time I was doing this review, I was on a Teams meeting that had gone beyond 3 hrs 30 mins and it was still going on.

What other advice do I have?

I rate Microsoft Teams an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Redie-Ramos - PeerSpot reviewer
Cloud Engineer at eCloudvalley
Real User
Allows us to communicate internally across multiple locations and with our outside customers
Pros and Cons
  • "I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members."
  • "There's a feature that can send a notification to Team's channel, but I think there's no way to have it escalated on something like that."

What is our primary use case?

We use this solution for communication internally and with our outside customers.

It is on cloud, and we are installing the desktop version on our workstations. There are also cases that we are using the cloud, the web edition, because you can login to your account from any workstation.

It is deployed across our whole organization, so we are multinational. Currently, I'm in the Philippines, but we also have our team members in Taiwan, Singapore, and Malaysia. Everyone is using Teams, and we're communicating using Teams.

How has it helped my organization?

I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members.

What is most valuable?

It is easy to send some calendar invites to have a research session with our customer.

What needs improvement?

There's a feature that can send a notification to the Team's channel, but I think there's no way to have it escalated.

For how long have I used the solution?

I have been using this solution since December 2020.

What do I think about the stability of the solution?

It's stable, but there have been times when I needed to login again, probably because of my internet connection.

What do I think about the scalability of the solution?

It's scalable.

Which solution did I use previously and why did I switch?

We have also used Viber, but it's not the best communication solution. We have also used ServiceNow for ticketing and Zoom.

How was the initial setup?

Setup was straightforward. You just need to sign in, and you can use it right away. Internally, we advised everyone to install Teams on their workstation after they received their service machines.

Everything took just a couple of minutes. You need to download a couple of megabytes and install it. Everything will be done in less than 30 minutes, including the sign in.

What about the implementation team?

It was done in-house. We did not have an indicated person for that. Everyone knows that they're using Teams and they install it by themselves. Most of the time, there is no help needed to install Teams.

What was our ROI?

From Teams alone, I think we are looking at it as the complete package, including the subscription of Microsoft Word and SharePoint. So overall, I think it is a good investment.

What's my experience with pricing, setup cost, and licensing?

It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint. The subscription is already covered with the $10 per month subscription.

What other advice do I have?

I would rate this solution 9 out of 10. 

The implementation is straightforward. You just need to validate Teams, and the product certificate is good for the company using it versus the other service operating from other providers. The solution is good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
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Project Manager at Protonmail
Real User
Top 10
Has screen-sharing feature and helps to save time and effort needed for communication
Pros and Cons
  • "I think communication is the best feature overall. We use Microsoft Teams for chat, video, and audio communications, so communication is the most valuable feature. Video communication has improved our productivity. We often need to review the code of some developers, which means we need to see their shared screen. So, I think the screen-sharing feature is the best one for us."
  • "The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese."

What is our primary use case?

We use Microsoft Teams for daily communication because our team comprises developers in different places, such as the US and Vietnam. We need to communicate daily.

What is most valuable?

I think communication is the best feature overall. We use Microsoft Teams for chat, video, and audio communications, so communication is the most valuable feature. Video communication has improved our productivity. We often need to review the code of some developers, which means we need to see their shared screen. So, I think the screen-sharing feature is the best one for us.

What needs improvement?

The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese. 

For how long have I used the solution?

I have been using the product for two years. 

What do I think about the stability of the solution?

The solution is stable. Sometimes, the internet connection, like the undersea cable from Vietnam, has issues, but I don't see much impact on the quality. I rate it an eight out of ten. 

What do I think about the scalability of the solution?

Microsoft Teams is scalable. I rate it a nine out of ten. 

How are customer service and support?

We support ourselves. 

How was the initial setup?

The solution's deployment is easy. 

What was our ROI?

The tool has helped to save our time and effort in communication. 

What other advice do I have?

I rate the overall solution a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sasa-Vujovic - PeerSpot reviewer
Senior Consultant at ICTPro
Real User
Top 20
Works as a communication tool for online meetings but needs to be more intuitive
Pros and Cons
  • "For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls."
  • "One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment."

What is our primary use case?

I primarily use Microsoft Teams as a communication tool for online meetings. Over the past year and a half, I’ve started using it more extensively to access other parts of my information system, such as OneDrive and Calendar. I also use it to invite people to meetings and manage various functions from the menu.

What is most valuable?

For me, Microsoft Teams' most valuable features are online meetings, calls, and chat. While I also use it to access OneDrive and my calendar, the core functions I rely on are meetings and calls.

What needs improvement?

One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment. 

I’d recommend adding shortcuts for frequently used activities to improve it. For example, having quick access to OneDrive or creating fast calls to contacts could save time.

For how long have I used the solution?

I have been using the product for four to five years. 

What do I think about the scalability of the solution?

I rate the solution's scalability an eight out of ten. It is possible to add different teams. 

How are customer service and support?

I contact my internal support and have no experience with the solution's direct support.

Which solution did I use previously and why did I switch?

I’ve used Zoom regularly, primarily for online meetings and direct calls. I find Zoom to be more intuitive and user-friendly than Microsoft Teams. 

What other advice do I have?

If you’re considering using Microsoft Teams, my advice would be this: If you only need basic functions for online meetings and nothing more for personal use, I would recommend sticking with Zoom’s free version. However, for corporate use or if you already use Microsoft 365 or other Microsoft tools, Microsoft Teams is a better choice due to its integration with the Microsoft ecosystem. Other options like Google Meet or Zoom might be more suitable for those not connected to Microsoft tools.

I rate the overall solution a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Technical Support at Mpklang
Real User
Top 20
Easy-to-setup solution helping us save time
Pros and Cons
  • "The solution's technical support team is helpful."
  • "They should add an integration API for the solution."

What is our primary use case?

We use the solution for online meetings.

How has it helped my organization?

The solution is already integrated with Office 365. We do not have to buy a different license or new version for it. We get version updates automatically. 

What is most valuable?

The solution's most valuable feature is its integration with Office 365. It has the best features for automation, Excel, and PowerPoint.

What needs improvement?

In the case of integrating the solution with other applications, we need technical support for configuration. To make the process easier, they should add an integration API. It will help us save additional costs.

For how long have I used the solution?

We have been using the solution as a customer since 2020.

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten.

What do I think about the scalability of the solution?

The solution is highly scalable. I rate it a nine out of ten. We have 1000 users in our organization, and we use it to its maximum potential.

How are customer service and support?

The solution's technical support is great. Their team is helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup is easy. I rate its process a nine out of ten. It requires two technical support executives for maintenance.

What about the implementation team?


What was our ROI?

The solution helps us save a lot of time. Although, it requires high investment in terms of money.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is high. I rate its pricing a nine out of ten. It requires a fixed price to be paid annually or monthly.

What other advice do I have?

The solution is easier to find anywhere compared to open-source platforms. I rate it a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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