I'm using Microsoft Teams for meetings, training, work, file sharing, and its other features. Working and consulting for Microsoft Teams are my principal roles. The app is my best friend.
C&D Strategy Consultant at Deloitte Risk Advisory
Enables users to work on the same file with others through file sharing and collaboration; useful for meetings, training, and task management
Pros and Cons
- "The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email."
- "What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use. They're not user-friendly."
What is our primary use case?
What is most valuable?
The feature I like most in Microsoft Teams is the ability to work on the same file with other people, for example, on Microsoft PowerPoint, or Microsoft Excel, without needing to share the file via email. I also like that I can be updated and I can understand the status of work or the status of a task.
What needs improvement?
What I'd like to improve in Microsoft Teams are the calendar management and task management tools, because they're not easy to use. They're not user-friendly. For calendar management, I prefer to use Outlook, for example, I send a calendar or update a meeting through Outlook rather than Microsoft Teams.
An additional feature I'd like to see in the next release of Microsoft Teams is the ability to monitor my working activity, particularly to understand how many hours I spend every day on each task or work I do, for example: on PowerPoint or Excel. I would like a personal dashboard that I can consult to understand where I spent my time during my work journey.
For how long have I used the solution?
I've been using Microsoft Teams since 2019, so it's three years of usage.
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January 2025
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What do I think about the stability of the solution?
Microsoft Teams is a very stable app. I didn't notice any issue or problem with it, even in the past year, so it's stable for me. I use it every day.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable app.
How are customer service and support?
I don't use Microsoft Teams support because when I have a problem with the app, I just contact the IT department. We have internal support for the app in the company.
Which solution did I use previously and why did I switch?
I used Skype for Business before switching to Microsoft Teams. I switched because there are several differences between the two apps. The main difference is that Skype for Business doesn't allow file sharing between users, and doesn't allow users to work on the same file, versus Microsoft Teams which is optimized for file sharing and work collaboration. Another difference is that Microsoft Teams is more user-friendly than Skype for Business. For example, if I search for a contact on my contact list, it's simpler to do compared to searching for a contact on Skype for Business. Microsoft Teams also saves conversations on the chat panel, while Skype for Business archives the conversation on my email, creating spam in my mailbox. These are all the reasons I prefer Microsoft Teams over Skype for Business.
Which other solutions did I evaluate?
I evaluated Skype for Business, Google Meet, and Zoom.
What other advice do I have?
For virtual meetings, I use Microsoft Teams and Skype for Business. I also use Google Meet and Zoom. I used Skype for Business for one year in 2019, but after 2019, I started using Microsoft Teams, and I'm still using it.
My rating for Microsoft Teams is eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Executive at Multinational information technology services and consulting company
Easy to use, and has full integration with other Microsoft solutions
Pros and Cons
- "When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
- "Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."
What is our primary use case?
We use Microsoft Teams for everything, it's a corporate solution for online meetings, sharing information, and collaboration.
How has it helped my organization?
It has facilitated interaction with our colleagues and with clients. In addition, we can also have better access to information
What is most valuable?
When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform.
It is easy to use.
What needs improvement?
Because many companies use a variety of tools, the main feature could be to integrate the ability to participate in any meeting regardless of the platform they are using. For example, if you are invited to a Google Meet session, you should be able to join it without the need of having installed the specific client to attend that meeting.
It would be the best opportunity to create an abstract of which online collaboration tools are being used to avoid installing Zoom, Teams, or WebEx. It's currently the best time to try something new; I know it's technically difficult or perhaps impossible, but that should be a good starting point. Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial.
For how long have I used the solution?
< 3 years (before we were using Skype for Business)
What do I think about the stability of the solution?
One of Microsoft Teams' most valuable features is its stability.
What do I think about the scalability of the solution?
In terms of scalability, I don't have that information. We are a company with more than 130,000 employees. Even for large events, Teams works flawlessly. I don't believe there are any scalability issues.
Which solution did I use previously and why did I switch?
We have been using allways Microsoft Unified Collaboration solution.
What's my experience with pricing, setup cost, and licensing?
Pricing is an area where I lack visibility.
Which other solutions did I evaluate?
This selection is done at company level. I have no influence on the selection.
What other advice do I have?
I strongly recommend Microsoft Teams to others who are considering using it.
I would rate Microsoft Teams a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.
Can share files directly and is useful for meetings
Pros and Cons
- "We can share all files on Microsoft Teams directly. It is integrated with Outlook."
- "We cannot change the mic automatically in Microsoft Teams. We have to do it manually."
What is our primary use case?
I use the solution for meetings.
What is most valuable?
We can share all files on Microsoft Teams directly. It is integrated with Outlook.
What needs improvement?
We cannot change the mic automatically in Microsoft Teams. We have to do it manually.
For how long have I used the solution?
I have been using the product for four years.
How are customer service and support?
I have not contacted Microsoft regarding any issues with the tool.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 31, 2024
Flag as inappropriateSenior Network Security Engineer at a media company with 1,001-5,000 employees
Helps with remote access and screen sharing
Pros and Cons
- "The most valuable feature of Microsoft Teams is that I can attach files in any format."
- "The main issue is that the link goes down when there are internet issues."
What is our primary use case?
I use Microsoft Teams for remote access. I can check the calendar and call my team. I can ask them to share the screen.
What is most valuable?
The most valuable feature of Microsoft Teams is that I can attach files in any format.
What needs improvement?
The main issue is that the link goes down when there are internet issues.
For how long have I used the solution?
I have been using the tool for four years.
What do I think about the stability of the solution?
I would rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate Microsoft Teams' scalability a ten out of ten. My company has 10 users for it.
What's my experience with pricing, setup cost, and licensing?
The solution is priced high.
What other advice do I have?
I would rate Microsoft Teams a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Easy-to-setup solution with efficient technical support services
Pros and Cons
- "It is easy to coordinate with the technical support team in case of queries."
- "Its stability could be better."
What is our primary use case?
We use the solution for communications within the organization.
What needs improvement?
The solution's stability could be better.
For how long have I used the solution?
We have been using the solution for five to six years.
What do I think about the stability of the solution?
The solution's stability is a six or seven out of ten. We encounter critical issues sometimes.
What do I think about the scalability of the solution?
The solution's scalability is a six or seven out of ten. We have 20-25 users in our organization.
How are customer service and support?
It is easy to coordinate with the solution's technical support team in case of queries.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process is easy. The time taken for deployment depends on specific requirements.
What other advice do I have?
It is an excellent solution. I recommend it to others and rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at Payfront Technologies India Pvt Ltd
The solution can be used for team collaboration, exchanging ideas, and discussing project management solutions
Pros and Cons
- "The planner and the breakout rooms are good and helpful features in Microsoft Teams."
- "Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning."
What is our primary use case?
We use Microsoft Teams for team collaboration, exchanging ideas, and talking about project management solutions.
What is most valuable?
Microsoft Teams has an option for you to create files. The planner and the breakout rooms are good and helpful features in Microsoft Teams.
What needs improvement?
Microsoft Teams can start being more interactive and intuitive by implementing artificial intelligence and machine learning. The solution could do something better. The solution can explore the world of AI and ML and utilize the virtual environment even better.
For how long have I used the solution?
I have been using Microsoft Teams for more than seven years.
What do I think about the stability of the solution?
Microsoft Teams is quite a stable solution. I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
More than 7,000 users are using Microsoft Teams in our organization on a daily basis.
How was the initial setup?
The solution's initial setup is very easy. I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What other advice do I have?
Microsoft Teams is a great collaborative forum for us to work on. Especially after COVID, Microsoft Teams has been very supportive in helping us collaborate between various functions in a remote work environment.
Microsoft Teams is deployed on-cloud in our organization.
Zoom doesn't give you a lot of scalability options and has fewer features than Microsoft Teams. Microsoft Teams allows you to collaborate, and it's very easy to set up things with Teams.
I would suggest people looking into using Microsoft Teams to explore all the features of Microsoft Teams and be curious about it.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical manager at SANCFIS FASO
The solution has good video calling features, but its security features could be improved
Pros and Cons
- "The most valuable feature of Microsoft Teams is its video calling."
- "The solution's security features could be improved."
What is most valuable?
The most valuable feature of Microsoft Teams is its video calling.
What needs improvement?
The solution's security features could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for four years.
What do I think about the stability of the solution?
Microsoft Teams is a very stable solution. I rate Microsoft Teams an eight out of ten.
What do I think about the scalability of the solution?
Microsoft Teams has good scalability, and around 30 users use the solution in our organization.
How are customer service and support?
The solution's customer support team responds within 30 minutes to one hour.
How would you rate customer service and support?
Negative
What other advice do I have?
Microsoft Teams is a cloud-based solution. 12 technical staff, including managers, admins, engineers, and developers, are required to deploy and maintain the solution.
I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Pre-Sales at Positron Multiverse Co., Ltd
A well-rounded tool for internal communication with real-time file sharing capabilities
Pros and Cons
- "It is easy to share files online in real time with Microsoft Teams."
- "Sometimes Avaya is required for Teams to work well on phones."
What is our primary use case?
We use Microsoft Teams for collaboration and internal communication in our organization. We also used it for online meetings and virtual webinars during COVID.
How has it helped my organization?
Its ability to streamline communications has helped. Teams can do chat, voice, and video calls as well. Sometimes, we require a lot of communication by email, and Microsoft Teams can also be used for that.
What is most valuable?
It is easy to share files online in real time with Microsoft Teams. We can have online meetings embedded with security to protect all our communication and conversations.
What needs improvement?
Since large organizations use Teams, it requires a stable bandwidth and hardware performance when we start the application. Moreover, it needs a stable bandwidth when we open the application on the phone, as we cannot communicate with Avaya properly. Sometimes Avaya is required for Teams to work well on phones.
Microsoft Teams requires web-friendly sign-up for calls.
For how long have I used the solution?
I have been working with Mircosoft Teams since 2019.
What do I think about the stability of the solution?
Microsoft Teams is stable as long as the connection is good.
What do I think about the scalability of the solution?
There are 160 users in our organization using Teams. We have hosted live events, and we have gotten more than 1,000 participants to join.
How are customer service and support?
We raised an issue last year where the team could not use Microsoft Teams. We opened a ticket with the support team. They responded and informed us they had a backend system problem. After that, it took a few hours, and it worked fine.
How would you rate customer service and support?
Neutral
How was the initial setup?
Microsoft Teams is easy to set up, and there are no complexities. If you are using Office 365, you can download and install it. It automatically integrates with your account, so it has no problem. You can log into your account and download and install it on your own.
The solution is not difficult to maintain.
Which other solutions did I evaluate?
We tried Zoom as a guest but not the host. Webex is good because it is a Cisco product, and they have a team to support it from every angle. Both are better in terms of support, but I use Microsoft more than Webex.
What other advice do I have?
Webex and Zoom are better in terms of support, which we have only ever experienced when our customers face problems, and we have to contact support on their behalf.
I recommend Microsoft Teams, though, and I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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