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Sagar Gaikwad - PeerSpot reviewer
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Real User
Top 5Leaderboard
Offers a collaborative work platform for chatting, calling, and grouping
Pros and Cons
  • "The tool's user interface is very good."
  • "The solution is very expensive and I won't be able to afford it personally."

What is our primary use case?

I use Microsoft Teams for collaboration like chatting, calling, and grouping. 

What needs improvement?

The solution is very expensive and I won't be able to afford it personally. 

For how long have I used the solution?

I have been using the product for three years. 

What do I think about the stability of the solution?

The tool is stable. 

Buyer's Guide
Microsoft Teams
December 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.

What do I think about the scalability of the solution?

My company has 150 users for Microsoft Teams. 

How are customer service and support?

Microsoft's support is tricky and hard. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The product's setup is hard. 

What other advice do I have?

I would rate the solution a nine out of ten. Compared to other technologies such as the ones from Google, I prefer Microsoft Teams. The tool's user interface is very good. However, I wouldn't recommend this solution for personal use. Companies can use this solution after considering costing factors. You can use the trial or PC version. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Solution architect at a insurance company with 10,001+ employees
Real User
A scalable and stable solution that helps with collaborative communication
Pros and Cons
  • "The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated."
  • "The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline."

What is our primary use case?

We use the solution for internal communication purposes. 

What is most valuable?

The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated. 

What needs improvement?

The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline. 

What do I think about the stability of the solution?

I would rate the product's stability an eight out of ten since at times I need to reconnect the solution. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a ten out of ten. My company has 800 users for the solution. 

Which solution did I use previously and why did I switch?

My vendors use Google Meet and Zoom which have compatibility issues. The system gets confused and asks whether to continue with the browser or go to the app. We have also encountered login issues with the app. I prefer Teams to other apps. 

How was the initial setup?

The solution's setup is easy. You need to put in your registered email ID to configure it. We have deployed it on the cloud, so I have it on my desktop and mobile. 

What about the implementation team?

Our internal IT team did the configuration. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable and I would rate it an eight out of ten. 

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
December 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Daria Maslovets - PeerSpot reviewer
Analytics Lead/Tableau Integrator at SOFTICO
Real User
Top 5
Flexible with useful screen sharing and great reliability
Pros and Cons
  • "The transcription feature is great."
  • "I'd like Microsoft to start adding more AI functionality into Teams."

What is our primary use case?

We use the solution for recording meetings and preparing education for our YouTube channel.

What is most valuable?

It's a very flexible program.

We can do screen sharing very easily.

It's good for recording sessions. 

Sometimes, I can't see if a person came into the meeting; however, when I go and look at the session at the end, I can see who has come and gone from the meeting.

The transcription feature is great. I can copy it and create a document out of it. 

It's quite stable and issue-free.

The solution can scale. 

What needs improvement?

The room feature could be better. I like the visibility we get when we use Zoom, for example. I'd like the rooms to be set up more like that. I'd like more room management features. 

I'd like Microsoft to start adding more AI functionality into Teams.

For how long have I used the solution?

I use Teams all of the time for work. I've used it for about two years at this point.

What do I think about the stability of the solution?

I've never had any issues with stability. There are no bugs or glitches, and it doesn't crash.

What do I think about the scalability of the solution?

The solution scales well. It's easy to implement new users.

We all use Teams in my company. We have about 80 people using it. 

How are customer service and support?

I've never had any issues with the product. I've never had to reach out to technical support.

Which solution did I use previously and why did I switch?

I have used Zoom in the past for virtual meetings. I only use it occasionally. I have noted some stability issues with it that I haven't noted in Teams. I don't have a license for Zoom. I haven't seen the backend administration features.

How was the initial setup?

I did not handle the setup process. It was automatically deployed to my laptop. 

We do not have to do any maintenance tasks. However, we do have an administrator. He may have maintenance tasks. 

What's my experience with pricing, setup cost, and licensing?

We have an Office 365 license which includes Teams in the product. I'm not sure of the exact cost of the solution. 

What other advice do I have?

I'm an end-user.

I'm not sure which version we're using. 

We save our meetings in the cloud when we use the solution. 

I would recommend the solution to others. I know that Microsoft has begun to add AI to its products. However, this hasn't happened in Teams just yet. Once they start adding AI, it will become even better - and it's already very good.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Regional Manager at AKC Enterprise Ltd
Real User
Well-known, user-friendly, has good support, and is simple to install
Pros and Cons
  • "It's a very simple software that's very easy to understand."
  • "We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good."

What is our primary use case?

We use Microsoft Teams in venture employment and internally we use it on a daily basis to communicate with offices, departments, and anything related to keeping the communication within the organization.

What is most valuable?

It's a very simple software that's very easy to understand.

What needs improvement?

There are a couple of faulty areas that need improvement. The interface could be a little bit more user-friendly. 

When you click on files, pictures, or PDFs when someone sends them to you on Teams, they don't always appear on the system; you have to go back and click again. To be able to see pictures and documents for the first time is something that needs to be improved.

One thing I would like to be able to do is ping more conversations than I currently can. We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good.

For how long have I used the solution?

I have been working with Microsoft Teams for a couple of years.

I believe that we are working with the latest version.

It is deployed within the organization.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution.

What do I think about the scalability of the solution?

This solution is used by almost everyone in our organization. I would say there are more than 2,500 users.

How are customer service and support?

I once contacted technical support because I needed to change something I didn't have permission to change. That was the only reason I needed to contact them; otherwise, there is no reason.

Out of five, I would rate them a five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

My understanding is that there are licensing fees, but I'm not sure how much they might be.

What other advice do I have?

I would rate Microsoft Teams a nine out of ten because it is software that many people are familiar with. For example, if you have someone who needs to communicate with Teams, they will have the necessary software. There is a limited amount of information on both sides. It's not a lot of information to confuse you; it's straight to the point. It's also very good and easy to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PiyushDwivedi - PeerSpot reviewer
Senior Network Security Engineer at a media company with 1,001-5,000 employees
Real User
Top 10
Helps with remote access and screen sharing
Pros and Cons
  • "The most valuable feature of Microsoft Teams is that I can attach files in any format."
  • "The main issue is that the link goes down when there are internet issues."

What is our primary use case?

I use Microsoft Teams for remote access. I can check the calendar and call my team. I can ask them to share the screen. 

What is most valuable?

The most valuable feature of Microsoft Teams is that I can attach files in any format. 

What needs improvement?

The main issue is that the link goes down when there are internet issues. 

For how long have I used the solution?

I have been using the tool for four years. 

What do I think about the stability of the solution?

I would rate the product's stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate Microsoft Teams' scalability a ten out of ten. My company has 10 users for it. 

What's my experience with pricing, setup cost, and licensing?

The solution is priced high. 

What other advice do I have?

I would rate Microsoft Teams a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2112948 - PeerSpot reviewer
Consultant at a transportation company with 10,001+ employees
Real User
Top 5
A stable tool for not just team meetings but also for one-to-one interactions within business setups
Pros and Cons
  • "The most valuable feature of Microsoft Teams is its UI...It is a stable solution."
  • "There are a lot of frequent updates, which is a shortcoming of the tool."

What is our primary use case?

In my company, we use Microsoft Teams for one-to-one interaction with team members or to schedule meetings. One can also have stand-up calls or have meeting rooms in Microsoft Teams.

What is most valuable?

The most valuable feature of Microsoft Teams is its UI.

What needs improvement?

There are a lot of frequent updates, which is a shortcoming of the tool. For improvement, there should be a lesser amount of frequent updates in Microsoft Teams.

For how long have I used the solution?

I have been using Microsoft Teams for three years. I don't remember the version of the solution.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

Which solution did I use previously and why did I switch?

I don't remember the name of the solution I used in the past.

How was the initial setup?

The initial setup of Microsoft Teams is straightforward since you just need to install it from Microsoft's website.

The solution's deployment can be done in three to four minutes.

The solution is deployed on the cloud.

What about the implementation team?

The installation phase of Microsoft Teams can be done in-house.

What other advice do I have?

I would recommend the solution to those planning to use it.

Overall, I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Advisor at a recruiting/HR firm with 11-50 employees
Real User
Top 10
Easy-to-use solution for chat and video conferencing, but lacks stability and scalability
Pros and Cons
  • "We like it because it makes it easy to communicate, chat, make video calls, and schedule meetings with people."
  • "There could be performance spikes and better reliability. We saw a lot of stability issues."

What is our primary use case?

We use it for many things, including chat, video conferencing, meeting rooms, and file storage. We've got lots of apps loaded in it. We're quite heavy users of it.

What is most valuable?

We like it because it makes it easy to communicate, chat, make video calls, and schedule meetings with people. It is a hell of a lot easier than the business used to be.

What needs improvement?

There could be performance spikes and better reliability. We saw a lot of stability issues.

Microsoft Teams rooms and their updates are highly unreliable. They don't release enough notes about it. They're very buggy, which we find highly frustrating.

For how long have I used the solution?

I have been using Microsoft Team for a long period.

What do I think about the stability of the solution?

There are a lot of bugs. The app they release is often buggy and frequently experiences downtime. 

We have many users on Mac, and Teams for Mac App often crashes. There are still some bugs until you raise a ticket, they fix them, and then they release an update, and it will break again. It's not reliable.

I rate the solution’s stability probably six or seven out of ten.

What do I think about the scalability of the solution?

If you want to include other people, it's so complex. Sometimes, if you want to add guests, they appear as external. You can add individuals as external or guests; they are quite different. 

Additionally, the licensing process for adding people can be really complicated; it can take hours to show up. Sometimes, we create a user, and it may take 24 hours before they gain access to what they need. So, it's definitely not easy to scale.

I rate the solution’s scalability a six out of ten.

We have at least 300 people, including all of our external or guest, using the solution.

How are customer service and support?

The customer service is terrible. We've joined a group of 17 other companies with a joint ticket raised with Microsoft for issues with logging people out because of some issues. A big accounting firm was also part of the group, and big law firms were with us. Microsoft has done nothing. It's been three months, and they've not done anything.

How was the initial setup?

My initial response would be to describe the setup as highly complex.

I rate the initial setup a five out of ten, it wasn't simple, it wasn't complex. It fell somewhere in the middle, especially when compared to Zoom. We have extensively used Zoom before, and Zoom is genuinely easy to use, while Microsoft Teams is comparatively more challenging.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams’s pricing is low.

I rate the pricing four out of ten, where one is low and ten is high.

Which other solutions did I evaluate?

I’ve used Zoom before.

What other advice do I have?

I better recommend Zoom to other users.

Overall, I rate the solution a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT at Brillux GmbH & Co. KG
Real User
An easy to use solution that works as a collaboration platform to chat and share documents
Pros and Cons
  • "The solution is simple and present in many devices at one time."
  • "The product's support can be better."

What is our primary use case?

We use the solution as a collaboration platform to do telephone service, chat, and share documents. 

What is most valuable?

The solution is simple and present in many devices at one time. 

What needs improvement?

The product's support can be better. 

For how long have I used the solution?

I have been using the product for two years. 

What do I think about the stability of the solution?

I would rate the product a nine out of ten. 

What do I think about the scalability of the solution?

My company has 2700 users for the product. I use the product every day. 

How are customer service and support?

The solution's support is good sometimes and other times not. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I also use Zoom and Cisco Webex for meetings. However, I have found that Teams is easier to use. 

What other advice do I have?

I would rate the product a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user