We use Microsoft Teams for any work-related activities.
Software Engineer at a consultancy with 51-200 employees
A stable solution that takes only a few minutes to download and install
Pros and Cons
- "The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem."
- "The solution's customer support should be faster and more responsive."
What is our primary use case?
What is most valuable?
The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem.
What needs improvement?
Because it's cloud-based, sometimes Microsoft Teams will have outages. The solution's customer support should be faster and more responsive.
For how long have I used the solution?
I have been using Microsoft Teams for four years.
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Microsoft Teams
April 2025

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What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. Around 50 users are using the solution in our organization. I rate Microsoft Teams ten out of ten for scalability.
How was the initial setup?
The solution's initial setup is easy.
What about the implementation team?
Microsoft Teams takes only a few minutes to deploy, and just one person can download and install the solution. The solution does not require any maintenance.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is a cheap solution. I rate Microsoft Teams a five out of ten for pricing. The product has a monthly license, and there are no extra costs besides the license fee.
What other advice do I have?
I recommend other users to use Microsoft Teams as it is a really good software from Microsoft.
Overall, I rate Microsoft Teams ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
A very good collaborative tool that provides instant messenger and team collaboration
Pros and Cons
- "Microsoft Teams is a very good collaborative tool."
- "The solution’s initial setup is complex and could be improved."
What is most valuable?
Microsoft Teams is a very good collaborative tool. The solution provides instant messenger, collaboration with teams, and you can do calls. You can use Microsoft Teams to share files and store files. You can use the solution to create your own channel from the perspective of topics and share discussions and files.
What needs improvement?
The solution’s initial setup is complex and could be improved.
For how long have I used the solution?
I have worked with Microsoft Teams for eight years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What was our ROI?
Microsoft Teams gives the best return on investment.
What other advice do I have?
Microsoft Teams is the best collaboration tool in the market today.
On average, five people would be required to deploy and maintain Microsoft Teams.
Microsoft Teams is very user-friendly compared to Slack.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Teams
April 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,989 professionals have used our research since 2012.
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Easy to implement, great for group chats, and available on multiple devices
Pros and Cons
- "Communication is really easy to handle."
- "They need to improve the scalability of Teams."
What is our primary use case?
I primarily use live chat. The chat is used mostly to communicate with all departments in my company.
What is most valuable?
There is a good option for you to make group chats. Communication is really easy to handle. It’s easy to make groups and intimate chats when you need to.
It is a stable product.
The initial setup is easy.
What needs improvement?
It's a really good application, a good program. However, maybe the whole UI could change a bit in the future. After a while, it gets to be too much of the same in the eye of the customer. Maybe they need a column, or maybe a background, or something like that to mix things up.
They need to improve the scalability of Teams.
For how long have I used the solution?
I’ve been using the solution for six months.
What do I think about the stability of the solution?
Stability is not a problem. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable, and the performance is good.
What do I think about the scalability of the solution?
The solution can scale. However, it could be better.
We have about 200 people using the solution right now at our organization.
How are customer service and support?
I’ve never had to reach out to support as I’ve never had any issues. It works well. I can’t say how the technical support is, however.
How was the initial setup?
The initial implementation was actually not made by me. However, I saw the process and it's pretty straightforward. There was nothing that I saw that would lead me to believe it would be complex.
What's my experience with pricing, setup cost, and licensing?
I’m not sure about the pricing. I’m not sure if we have to pay anything.
What other advice do I have?
I am a customer and an end-user.
I’m not sure which version of the solution I’m using right now.
I’d invite potential new users to use it or try it out. You can have access it from any device, and it’s great if you want to access data or information.
I would rate the solution nine out of ten. It’s great. However, the UI could be better, which is why I didn’t give it perfect marks.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cloud Engineer at eCloudvalley
Allows us to communicate internally across multiple locations and with our outside customers
Pros and Cons
- "I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members."
- "There's a feature that can send a notification to Team's channel, but I think there's no way to have it escalated on something like that."
What is our primary use case?
We use this solution for communication internally and with our outside customers.
It is on cloud, and we are installing the desktop version on our workstations. There are also cases that we are using the cloud, the web edition, because you can login to your account from any workstation.
It is deployed across our whole organization, so we are multinational. Currently, I'm in the Philippines, but we also have our team members in Taiwan, Singapore, and Malaysia. Everyone is using Teams, and we're communicating using Teams.
How has it helped my organization?
I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members.
What is most valuable?
It is easy to send some calendar invites to have a research session with our customer.
What needs improvement?
There's a feature that can send a notification to the Team's channel, but I think there's no way to have it escalated.
For how long have I used the solution?
I have been using this solution since December 2020.
What do I think about the stability of the solution?
It's stable, but there have been times when I needed to login again, probably because of my internet connection.
What do I think about the scalability of the solution?
It's scalable.
Which solution did I use previously and why did I switch?
We have also used Viber, but it's not the best communication solution. We have also used ServiceNow for ticketing and Zoom.
How was the initial setup?
Setup was straightforward. You just need to sign in, and you can use it right away. Internally, we advised everyone to install Teams on their workstation after they received their service machines.
Everything took just a couple of minutes. You need to download a couple of megabytes and install it. Everything will be done in less than 30 minutes, including the sign in.
What about the implementation team?
It was done in-house. We did not have an indicated person for that. Everyone knows that they're using Teams and they install it by themselves. Most of the time, there is no help needed to install Teams.
What was our ROI?
From Teams alone, I think we are looking at it as the complete package, including the subscription of Microsoft Word and SharePoint. So overall, I think it is a good investment.
What's my experience with pricing, setup cost, and licensing?
It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint. The subscription is already covered with the $10 per month subscription.
What other advice do I have?
I would rate this solution 9 out of 10.
The implementation is straightforward. You just need to validate Teams, and the product certificate is good for the company using it versus the other service operating from other providers. The solution is good.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
IT Manager at a construction company with 201-500 employees
A one-platform solution that is easy for collaboration and easy to use
Pros and Cons
- "The most valuable features are that it is an all-in-one platform, making it very easy for collaboration with your core employees."
- "The security needs improvement, as well as the ability to back up private chats."
What is our primary use case?
The primary use case of this solution is for collaboration with your calendar and sharing information with SharePoint.
What is most valuable?
The most valuable features are that it is an all-in-one platform, making it very easy for collaboration with your core employees.
You can also create a private room for discussion, and It has a pure conference call.
It has more core features than other platforms like Zoom.
It's tied to your day-to-day common tools such as Word, Excel, and Outlook.
The interface is easy to use.
You can back up using your existing infrastructure just as you can in Veeam and Altaro, or any others that can back up the SaaS.
What needs improvement?
They should consider adding the feature to allow new users, without it being an additional fee.
When comparing features with other vendors, the only thing is that the bridge is not included unless you need it. For users that use the computer or apps, there is no need for a bridge.
The security needs improvement, as well as the ability to back up private chats. They have indicated that it is under development. They need to ensure that the private meetings are not visible to others because of the privacy law.
For how long have I used the solution?
I am pretty new to using this solution after I migrated from Skype for Business. It's less than a year that I have been using it.
What's my experience with pricing, setup cost, and licensing?
There are many levels of pricing.
If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user.
Bridging is a cost of $20 or $30.00 dollars, which is part of the subscription.
What other advice do I have?
I love this solution, even though it's not common because it's migrating all existing users from Skype for Business.
I think that they will discontinue Skype because the direction is moving to Teams.
There may be others who require more, but for us, it meets our requirements and needs.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product manager at CLM Software
A scalable solution that can be used to discuss confidential matters among organizations
Pros and Cons
- "What I use the most is the plugin or the optimization feature."
- "Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time."
What is our primary use case?
I used Microsoft Teams for work, and I like the usability of the solution here in Brazil. A lot of my colleagues always complain about Microsoft Teams, saying that the solution wastes a lot of machine capability, but I don't have a problem with that. Microsoft Teams works just fine with Outlook, and I have no problem using the solution. I like how sharing the screen or specific windows with Microsoft Teams is easy. I have no problem with the stability of the solution.
How has it helped my organization?
We have an open team; other organizations can find and talk to us on Microsoft Teams. We don't have to talk about work using other solutions like WhatsApp. We choose WhatsApp because it's easier for us. However, when I want to speak about something more confidential, I do it on Microsoft Teams. Whenever I talk to a partner, we talk on Microsoft Teams, as our platforms are open to each other. I utilize Microsoft Teams to discuss confidential matters.
What is most valuable?
What I use the most is the plugin or the optimization feature. When I want to create a meeting on Outlook, I can automatically share the Microsoft Teams link.
What needs improvement?
Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time.
For how long have I used the solution?
I have been using Microsoft Teams for three years.
What do I think about the stability of the solution?
I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams ten out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What other advice do I have?
I am using the latest version of Microsoft Teams.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Executive at Multinational information technology services and consulting company
Easy to use, and has full integration with other Microsoft solutions
Pros and Cons
- "When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
- "Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."
What is our primary use case?
We use Microsoft Teams for everything, it's a corporate solution for online meetings, sharing information, and collaboration.
How has it helped my organization?
It has facilitated interaction with our colleagues and with clients. In addition, we can also have better access to information
What is most valuable?
When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform.
It is easy to use.
What needs improvement?
Because many companies use a variety of tools, the main feature could be to integrate the ability to participate in any meeting regardless of the platform they are using. For example, if you are invited to a Google Meet session, you should be able to join it without the need of having installed the specific client to attend that meeting.
It would be the best opportunity to create an abstract of which online collaboration tools are being used to avoid installing Zoom, Teams, or WebEx. It's currently the best time to try something new; I know it's technically difficult or perhaps impossible, but that should be a good starting point. Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial.
For how long have I used the solution?
< 3 years (before we were using Skype for Business)
What do I think about the stability of the solution?
One of Microsoft Teams' most valuable features is its stability.
What do I think about the scalability of the solution?
In terms of scalability, I don't have that information. We are a company with more than 130,000 employees. Even for large events, Teams works flawlessly. I don't believe there are any scalability issues.
Which solution did I use previously and why did I switch?
We have been using allways Microsoft Unified Collaboration solution.
What's my experience with pricing, setup cost, and licensing?
Pricing is an area where I lack visibility.
Which other solutions did I evaluate?
This selection is done at company level. I have no influence on the selection.
What other advice do I have?
I strongly recommend Microsoft Teams to others who are considering using it.
I would rate Microsoft Teams a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Business Analyst at a financial services firm with 1-10 employees
Helpful instant messaging capability, but the interface needs to be improved
Pros and Cons
- "The most valuable feature for us was instant messaging."
- "I didn't know that Teams is part of Office 365, so I think that it should be better advertised with its features and capabilities."
What is our primary use case?
Our company is small, with only six people. I work out of my home, and one of my colleagues does as well. The two of us used this solution for instant messaging and bits and pieces like that. We didn't actually use the full service because we're not a big company. We don't have an instant messaging infrastructure, so we use Teams instead. My other colleagues did not use it because they are mobile and do not sit at a desk during the day.
We stopped using it because my coworker is on maternity leave and will be off for another year. However, when she returns, we will probably go back to using Teams.
How has it helped my organization?
Microsoft Teams gave our small group the ability to chat via instant messenger.
What is most valuable?
The most valuable feature for us was instant messaging. I did like the fact that you could start various teams so that if you wanted to instant message certain individuals, you could have the group chats going on in the background. But again, we were such a small company, we didn't actually use it. I think if it was a large company, fantastic because you've got large multiple groups feeding in. For a small company, no.
I liked the idea of being able to share, but we used Dropbox, so we found that we didn't need to share documents. It would have provided another layer, but our team is not large enough to warrant a group of individuals, multiple locations, all feeding into one document at different times. We didn't actually have a need for that.
What needs improvement?
I didn't know that Teams is part of Office 365, so I think that it should be better advertised with its features and capabilities. It would be helpful for it to be more visible and what the benefits of it are. Documentation on its capabilities and guidelines on its use would also be helpful.
This solution would be improved with more functionality built into the interface. If you compare Teams to Lync, Lync is just a little box in the corner and it pops up and alerts you if someone is trying to contact you. With teams, you have to physically go in and look to see what is going on. The interface could be improved so that we don't have to manually check for things such as who is online.
For how long have I used the solution?
I used Microsoft Teams for about four months, but I no longer use it.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
There were only two of us in the company who were using this solution. As such, we never need to scale it.
Which solution did I use previously and why did I switch?
In this company, we did not use another solution prior to Teams. This was a quick and easy solution for instant messaging that was part of Office 365.
In my previous company, which was larger, there was an instant messenger called Lync that we used constantly.
How was the initial setup?
Once I knew to look for it, I searched for it and started it. The deployment took a couple of seconds.
What about the implementation team?
I set it up on my own.
Which other solutions did I evaluate?
As an instant messenger, Teams is not as good as Lync. However, it was built into Office 365 so we used it. We were only using it as an instant messenger, essentially trying to fill a hole rather than use it to its full capacity,
What other advice do I have?
My advice for anybody researching this solution is to look on YouTube to get an idea of what it can do, and use it to its fullest capacity. That is what I did because it wasn't really clear what we could do with the product or how I could use it.
I would rate this solution a five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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