We use the solution for communication and creating teams or groups to share information quickly within the organization.
Analyst at Universidad Autonoma de Colombia
Provides faster communication and efficient calling features
Pros and Cons
- "It helps our organization with faster communication."
- "It consumes a high amount of system memory."
What is our primary use case?
How has it helped my organization?
The solution helps our organization with faster communication.
What is most valuable?
The solution's most valuable features are meeting, calling, and activity feed.
What needs improvement?
The solution consumes a high amount of system memory. It could be improved.
Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
For how long have I used the solution?
We have been using the solution for more than six years.
What do I think about the stability of the solution?
It is a stable solution.
How was the initial setup?
The solution's initial setup process is complicated. We implement it on the cloud infrastructure.
What was our ROI?
The solution generates a good return on investment.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable.
What other advice do I have?
I recommend the solution to others and rate it a ten out of ten. It is an essential tool for quick communication and sharing files.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
Works as a collaboration and communication tool that helps to store documents
Pros and Cons
- "I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch."
- "SharePoint was more robust and customizable earlier."
What is our primary use case?
We use the solution as a collaboration and communication channel. We also use it as a repository to store documents and create project plans.
What is most valuable?
I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch.
What needs improvement?
SharePoint was more robust and customizable earlier.
For how long have I used the solution?
I have been working with the product for nine months.
What do I think about the stability of the solution?
I haven't encountered any issues with the product's stability.
What do I think about the scalability of the solution?
The product is scalable and it can scale to tens of thousands of users as long as your system and infrastructure are able to handle it. My company has 5000 users for the product.
How was the initial setup?
The product's setup was very easy because it came with the Office 365 bundle. We work with the tool's cloud version. The solution's maintenance involves taking care of the patches which can be taken care of in the background without needing much attention.
What's my experience with pricing, setup cost, and licensing?
The tool comes as part of the Office 365 bundle and you don't have to pay anything extra.
What other advice do I have?
I would rate the product a nine-point five out of ten. You can use this solution if you are looking for a Windows-based system that is easy. It gives you a lot of flexibility for regular activities. This solution is a good choice for someone who is doing routine and lightweight work. Teams is integrated with Windows. There is seamless integration with different apps that you use. Though Slack has integrations, Teams is easier compared to it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Software Engineer at a consultancy with 51-200 employees
A stable solution that takes only a few minutes to download and install
Pros and Cons
- "The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem."
- "The solution's customer support should be faster and more responsive."
What is our primary use case?
We use Microsoft Teams for any work-related activities.
What is most valuable?
The most valuable feature of Microsoft Teams is that it is integrated with the Microsoft ecosystem.
What needs improvement?
Because it's cloud-based, sometimes Microsoft Teams will have outages. The solution's customer support should be faster and more responsive.
For how long have I used the solution?
I have been using Microsoft Teams for four years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. Around 50 users are using the solution in our organization. I rate Microsoft Teams ten out of ten for scalability.
How was the initial setup?
The solution's initial setup is easy.
What about the implementation team?
Microsoft Teams takes only a few minutes to deploy, and just one person can download and install the solution. The solution does not require any maintenance.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is a cheap solution. I rate Microsoft Teams a five out of ten for pricing. The product has a monthly license, and there are no extra costs besides the license fee.
What other advice do I have?
I recommend other users to use Microsoft Teams as it is a really good software from Microsoft.
Overall, I rate Microsoft Teams ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
A very good collaborative tool that provides instant messenger and team collaboration
Pros and Cons
- "Microsoft Teams is a very good collaborative tool."
- "The solution’s initial setup is complex and could be improved."
What is most valuable?
Microsoft Teams is a very good collaborative tool. The solution provides instant messenger, collaboration with teams, and you can do calls. You can use Microsoft Teams to share files and store files. You can use the solution to create your own channel from the perspective of topics and share discussions and files.
What needs improvement?
The solution’s initial setup is complex and could be improved.
For how long have I used the solution?
I have worked with Microsoft Teams for eight years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
I rate Microsoft Teams an eight out of ten for the ease of its initial setup.
What was our ROI?
Microsoft Teams gives the best return on investment.
What other advice do I have?
Microsoft Teams is the best collaboration tool in the market today.
On average, five people would be required to deploy and maintain Microsoft Teams.
Microsoft Teams is very user-friendly compared to Slack.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Easy to implement, great for group chats, and available on multiple devices
Pros and Cons
- "Communication is really easy to handle."
- "They need to improve the scalability of Teams."
What is our primary use case?
I primarily use live chat. The chat is used mostly to communicate with all departments in my company.
What is most valuable?
There is a good option for you to make group chats. Communication is really easy to handle. It’s easy to make groups and intimate chats when you need to.
It is a stable product.
The initial setup is easy.
What needs improvement?
It's a really good application, a good program. However, maybe the whole UI could change a bit in the future. After a while, it gets to be too much of the same in the eye of the customer. Maybe they need a column, or maybe a background, or something like that to mix things up.
They need to improve the scalability of Teams.
For how long have I used the solution?
I’ve been using the solution for six months.
What do I think about the stability of the solution?
Stability is not a problem. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable, and the performance is good.
What do I think about the scalability of the solution?
The solution can scale. However, it could be better.
We have about 200 people using the solution right now at our organization.
How are customer service and support?
I’ve never had to reach out to support as I’ve never had any issues. It works well. I can’t say how the technical support is, however.
How was the initial setup?
The initial implementation was actually not made by me. However, I saw the process and it's pretty straightforward. There was nothing that I saw that would lead me to believe it would be complex.
What's my experience with pricing, setup cost, and licensing?
I’m not sure about the pricing. I’m not sure if we have to pay anything.
What other advice do I have?
I am a customer and an end-user.
I’m not sure which version of the solution I’m using right now.
I’d invite potential new users to use it or try it out. You can have access it from any device, and it’s great if you want to access data or information.
I would rate the solution nine out of ten. It’s great. However, the UI could be better, which is why I didn’t give it perfect marks.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a construction company with 201-500 employees
A one-platform solution that is easy for collaboration and easy to use
Pros and Cons
- "The most valuable features are that it is an all-in-one platform, making it very easy for collaboration with your core employees."
- "The security needs improvement, as well as the ability to back up private chats."
What is our primary use case?
The primary use case of this solution is for collaboration with your calendar and sharing information with SharePoint.
What is most valuable?
The most valuable features are that it is an all-in-one platform, making it very easy for collaboration with your core employees.
You can also create a private room for discussion, and It has a pure conference call.
It has more core features than other platforms like Zoom.
It's tied to your day-to-day common tools such as Word, Excel, and Outlook.
The interface is easy to use.
You can back up using your existing infrastructure just as you can in Veeam and Altaro, or any others that can back up the SaaS.
What needs improvement?
They should consider adding the feature to allow new users, without it being an additional fee.
When comparing features with other vendors, the only thing is that the bridge is not included unless you need it. For users that use the computer or apps, there is no need for a bridge.
The security needs improvement, as well as the ability to back up private chats. They have indicated that it is under development. They need to ensure that the private meetings are not visible to others because of the privacy law.
For how long have I used the solution?
I am pretty new to using this solution after I migrated from Skype for Business. It's less than a year that I have been using it.
What's my experience with pricing, setup cost, and licensing?
There are many levels of pricing.
If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user.
Bridging is a cost of $20 or $30.00 dollars, which is part of the subscription.
What other advice do I have?
I love this solution, even though it's not common because it's migrating all existing users from Skype for Business.
I think that they will discontinue Skype because the direction is moving to Teams.
There may be others who require more, but for us, it meets our requirements and needs.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product manager at CLM Software
A scalable solution that can be used to discuss confidential matters among organizations
Pros and Cons
- "What I use the most is the plugin or the optimization feature."
- "Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time."
What is our primary use case?
I used Microsoft Teams for work, and I like the usability of the solution here in Brazil. A lot of my colleagues always complain about Microsoft Teams, saying that the solution wastes a lot of machine capability, but I don't have a problem with that. Microsoft Teams works just fine with Outlook, and I have no problem using the solution. I like how sharing the screen or specific windows with Microsoft Teams is easy. I have no problem with the stability of the solution.
How has it helped my organization?
We have an open team; other organizations can find and talk to us on Microsoft Teams. We don't have to talk about work using other solutions like WhatsApp. We choose WhatsApp because it's easier for us. However, when I want to speak about something more confidential, I do it on Microsoft Teams. Whenever I talk to a partner, we talk on Microsoft Teams, as our platforms are open to each other. I utilize Microsoft Teams to discuss confidential matters.
What is most valuable?
What I use the most is the plugin or the optimization feature. When I want to create a meeting on Outlook, I can automatically share the Microsoft Teams link.
What needs improvement?
Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time.
For how long have I used the solution?
I have been using Microsoft Teams for three years.
What do I think about the stability of the solution?
I rate Microsoft Teams a seven out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams ten out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What other advice do I have?
I am using the latest version of Microsoft Teams.
Overall, I rate Microsoft Teams an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Leader at Sensen networks
A stable solution that can be used for group communications
Pros and Cons
- "We use Microsoft Teams for group communications."
- "The solution’s pricing could be improved."
What is most valuable?
We use Microsoft Teams for group communications.
What needs improvement?
The solution’s pricing could be improved.
For how long have I used the solution?
I have been using Microsoft Teams for more than three years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams an eight out of ten for scalability.
How was the initial setup?
I rate Microsoft Teams an eight out of ten for its ease of initial setup.
What about the implementation team?
The solution's deployment is done by minimal staff in 30 to 45 minutes.
What's my experience with pricing, setup cost, and licensing?
I rate Microsoft Teams an eight out of ten for its pricing.
What other advice do I have?
We are using the latest version of Microsoft Teams. The solution is deployed on the cloud in our organization.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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