We use Microsoft Teams for normal SharePoint activity. We have offices in the US and some in India, and we do our regular team meetings on Microsoft Teams.
Director at JEDI SERVICES PRIVATE LIMITED
A solution that has features like good voice clarity, good video quality, and recording
Pros and Cons
- "The solution has features like good voice clarity, good video quality, and recording."
- "Microsoft Teams has a limitation on the number of people, which could be increased."
What is our primary use case?
What is most valuable?
All basic features of Microsoft Teams are good enough. The solution has features like good voice clarity, good video quality, and recording. We can set up the Microsoft Team's settings within seconds, and connectivity is also good. We can connect with anybody, including our customers.
What needs improvement?
Microsoft Teams has a limitation on the number of people, which could be increased. The voice quality sometimes is not good, but it could be because of internet issues.
For how long have I used the solution?
I have been using Microsoft Teams for about a year or so.
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What do I think about the stability of the solution?
It could be because of internet issues, but the screen often freezes off. We have Microsoft Teams meetings at least thrice a week. Throughout some 10 to 20 meetings, the screen freezes off one or two times. Subsequently, leaving the meeting and coming back takes time.
I rate Microsoft Teams between eight and nine out of ten for stability.
What do I think about the scalability of the solution?
The solution's scalability is good enough for us. We have never faced any issues with the solution's scalability. We use Microsoft Teams about three to four times a week. We use it every alternate day for about half an hour, two hours, or one and a half hours. We have never faced any issues, and even if it's a continuous three hours meeting, there's no stoppage in the service. Currently, 15 users are using Microsoft Teams in our organization, and we may scale up to about 30 to 35 users after some time.
Which solution did I use previously and why did I switch?
We use SharePoint from Microsoft. Earlier, we used to use Google Meet. Although Google Meet was free, it had a time limit of 45 minutes. We used to use another product from an Indian-based company with its own data center. It is a free VC software, but we stopped using it because of some teething issues.
How was the initial setup?
The solution's initial setup is quite okay and very user-friendly.
What about the implementation team?
We are IT and system integrators ourselves. Although we're a small company, our organization has a technical team who does the deployment. We didn't have to take any assistance from outside.
My technical team remotely deployed Microsoft Teams. From a user perspective, if I had to connect or have a Microsoft Teams meeting with any of my vendors, customers, or internally, I know how to do it, and it's quite simple.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is expensive compared to other solutions. We bought the entire suite of products, including Office, Outlook, and Teams.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization. Microsoft Teams is an expensive product. Since we are a micro and small mid sized company, we have to pay more cost. Big banks and big enterprise customers pay half the price of what we pay because their number of users is more. If the company is very big, the solution's cost reduces substantially.
Microsoft Teams is a very standard platform. Many of our customers are using Microsoft. Google is also quite good, and Google is much easier to use and user-friendly than Microsoft Teams.
Overall, I rate Microsoft Teams an eight or nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Pre-Sales at Positron Multiverse Co., Ltd
A well-rounded tool for internal communication with real-time file sharing capabilities
Pros and Cons
- "It is easy to share files online in real time with Microsoft Teams."
- "Sometimes Avaya is required for Teams to work well on phones."
What is our primary use case?
We use Microsoft Teams for collaboration and internal communication in our organization. We also used it for online meetings and virtual webinars during COVID.
How has it helped my organization?
Its ability to streamline communications has helped. Teams can do chat, voice, and video calls as well. Sometimes, we require a lot of communication by email, and Microsoft Teams can also be used for that.
What is most valuable?
It is easy to share files online in real time with Microsoft Teams. We can have online meetings embedded with security to protect all our communication and conversations.
What needs improvement?
Since large organizations use Teams, it requires a stable bandwidth and hardware performance when we start the application. Moreover, it needs a stable bandwidth when we open the application on the phone, as we cannot communicate with Avaya properly. Sometimes Avaya is required for Teams to work well on phones.
Microsoft Teams requires web-friendly sign-up for calls.
For how long have I used the solution?
I have been working with Mircosoft Teams since 2019.
What do I think about the stability of the solution?
Microsoft Teams is stable as long as the connection is good.
What do I think about the scalability of the solution?
There are 160 users in our organization using Teams. We have hosted live events, and we have gotten more than 1,000 participants to join.
How are customer service and support?
We raised an issue last year where the team could not use Microsoft Teams. We opened a ticket with the support team. They responded and informed us they had a backend system problem. After that, it took a few hours, and it worked fine.
How would you rate customer service and support?
Neutral
How was the initial setup?
Microsoft Teams is easy to set up, and there are no complexities. If you are using Office 365, you can download and install it. It automatically integrates with your account, so it has no problem. You can log into your account and download and install it on your own.
The solution is not difficult to maintain.
Which other solutions did I evaluate?
We tried Zoom as a guest but not the host. Webex is good because it is a Cisco product, and they have a team to support it from every angle. Both are better in terms of support, but I use Microsoft more than Webex.
What other advice do I have?
Webex and Zoom are better in terms of support, which we have only ever experienced when our customers face problems, and we have to contact support on their behalf.
I recommend Microsoft Teams, though, and I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Microsoft Teams
November 2024
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Junior Middle Office Officer at a financial services firm with 501-1,000 employees
Easy to implement, great for group chats, and available on multiple devices
Pros and Cons
- "Communication is really easy to handle."
- "They need to improve the scalability of Teams."
What is our primary use case?
I primarily use live chat. The chat is used mostly to communicate with all departments in my company.
What is most valuable?
There is a good option for you to make group chats. Communication is really easy to handle. It’s easy to make groups and intimate chats when you need to.
It is a stable product.
The initial setup is easy.
What needs improvement?
It's a really good application, a good program. However, maybe the whole UI could change a bit in the future. After a while, it gets to be too much of the same in the eye of the customer. Maybe they need a column, or maybe a background, or something like that to mix things up.
They need to improve the scalability of Teams.
For how long have I used the solution?
I’ve been using the solution for six months.
What do I think about the stability of the solution?
Stability is not a problem. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable, and the performance is good.
What do I think about the scalability of the solution?
The solution can scale. However, it could be better.
We have about 200 people using the solution right now at our organization.
How are customer service and support?
I’ve never had to reach out to support as I’ve never had any issues. It works well. I can’t say how the technical support is, however.
How was the initial setup?
The initial implementation was actually not made by me. However, I saw the process and it's pretty straightforward. There was nothing that I saw that would lead me to believe it would be complex.
What's my experience with pricing, setup cost, and licensing?
I’m not sure about the pricing. I’m not sure if we have to pay anything.
What other advice do I have?
I am a customer and an end-user.
I’m not sure which version of the solution I’m using right now.
I’d invite potential new users to use it or try it out. You can have access it from any device, and it’s great if you want to access data or information.
I would rate the solution nine out of ten. It’s great. However, the UI could be better, which is why I didn’t give it perfect marks.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Vice President - Office of Strategic ManagementVice President - Office of Strategic Management at Sakthi Finance Ltd,
Good voice clarity and easy to use but needs a better user interface
Pros and Cons
- "Organizing a meeting is very simple to do."
- "It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear."
What is our primary use case?
We use it for team meetings. We're still in the process of evaluating the solution, however.
What is most valuable?
The solution provides very clear conferencing, even on mobile devices. The voice clarity is excellent.
Organizing a meeting is very simple to do.
The solution provides for comfortable use. New users are able to navigate it pretty easily.
What needs improvement?
The interface of the solution could use improvement. Right now, the gold standard in terms of team conferencing user interfaces seems to be Zoom. Microsoft Teams should see if they could make their interface and usability as simple as that.
It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear.
For how long have I used the solution?
I'm pretty new to Teams. I've only been using it for the past two months or so.
What do I think about the stability of the solution?
The stability of the solution is good. The product is reliable in that sense. I haven't experienced crashes. There aren't bugs or glitches that disrupt the user experience.
What do I think about the scalability of the solution?
It's quite easy to scale the solution if you need to. It's possible to add new people into meetings, for example. We haven't had any issues in that sense.
How are customer service and technical support?
Our IT department is engaging with Microsoft locally. I haven't made contact with technical support personally. As we were offered one free month of service, we're doing some experiments ont he platform.
Which solution did I use previously and why did I switch?
We are now on Chatter. The entire team is using and Chatter. We have 5,000 Chatter licenses. The entire organization is using it. We are also evaluating Microsoft 365 which includes Teams.
Internally we are using Chatter across the company as of now. We will continue to use Chatter as it is part of our CRM and all the customer and customer service related communication will be through Chatter only. We are planning to use Microsoft Teams as a collaborative platform in the future.
Currently, now the entire communication of the company is between Teams and the corporate office is appraising each solution.
I've used Zoom in the past, as well as WebEx. With Teams, the clarity of the meeting is good, including when you are using it on a wireless device. Zoom, however, has the easiest interface. It's the most popular option currently on the market. Everyone is using Zoom.
WebEx I wouldn't recommend. It takes a lot of bandwidth and is more difficult to use.
How was the initial setup?
The initial setup was a bit complex. I couldn't really follow it very well.
What's my experience with pricing, setup cost, and licensing?
Microsoft offers new users one free month of service, so it's easy to try it out if you want to.
What other advice do I have?
Currently, we're just a customer of Microsoft. We aren't consultants or resellers.
To be honest, everyone is using Zoom these days. The familiarity with that system is higher, and the recommendation for that system is higher.
When I set up Microsoft Teams, people were not very accustomed to how to use it. However, users have found that using it on the laptop is pretty good. Overall the system looks good. That said, when you try to use it on mobile, we've found the bandwidth is higher.
Currently, as a new user, I would rate the solution seven out of ten. If the interface was just a bit better, and it was easier to organize a meeting, I would rate it higher. Generally, it just needs to be tweaked to make it more user friendly.
Although we're not fully subscribed to the solution, I would recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
A stable solution with a good video conferencing feature
Pros and Cons
- "This is a stable solution, I have not faced any problems using the video conferencing."
- "For future releases, I would like to see Microsoft Teams to make a lighter application and drop some features."
What is our primary use case?
I am a freelancer. The decision on what solution to use is determined by my customers. Some of my customers have over 5,000 employees who are using Teams.
Teams is a virtual meeting solution. We use Teams to work with our clients purely with video conferences.
What is most valuable?
This is a stable solution, I have not faced any problems using the video conferencing.
What needs improvement?
As an app installed, Microsoft Teams is resource-consuming. When using it from their browser-based application, I experienced login problems.
For future releases, I would like to see Microsoft Teams make a lighter application and drop some features.
Microsoft Teams has all the features it needs, however, I noticed on some laptops that the features are not available. For example, if you want to change your virtual background, not all laptops have the hardware configured to link with that feature. The solution should make all features available irrespective of hardware configuration.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
This is a stable solution, I have not faced any problems using the video conferencing.
What do I think about the scalability of the solution?
Microsoft is always scalable, it depends on the level of licensing an organization has purchased.
How was the initial setup?
The initial setup of Microsoft Teams is easy. I would rate setup a 5 out of 5 as the solution is straightforward.
What other advice do I have?
I have had concerns with login and resource consumption using Microsoft Teams, I would consider Zoom or Cisco WebEx as better solutions.
Organizations should consider what features they want to utilize. If they want all features to be available, they need to have an enterprise category system. Logging in from a home segment device will not have all features available.
I would rate the solution an 8 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a tech vendor with 10,001+ employees
Scalable solution with an easy initial setup process
Pros and Cons
- "It is a stable solution."
- "They should include AI features in the solution."
What is our primary use case?
We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.
What is most valuable?
The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.
What needs improvement?
While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.
For how long have I used the solution?
We have been using the solution for a couple of years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.
How are customer service and support?
We have a technical team in our organization to handle queries.
How was the initial setup?
The solution's initial setup process is simple.
What about the implementation team?
Our in-house technical team implemented the solution.
Which other solutions did I evaluate?
Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
An intuitive and unique solution for meetings
Pros and Cons
- "I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings."
- "The solution needs to have subtitles."
What is most valuable?
I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings.
What needs improvement?
The solution needs to have subtitles.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable. My company has 1008 users for the product.
How are customer service and support?
I haven't used any support.
Which solution did I use previously and why did I switch?
I have used Google Meet but find the UI and function of Teams to be more simple and unique.
How was the initial setup?
The product's setup is easy.
What other advice do I have?
The solution offers high integration and is easy. I would rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Director - Data Management at a tech services company with 1,001-5,000 employees
Works as a collaboration and communication tool that helps to store documents
Pros and Cons
- "I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch."
- "SharePoint was more robust and customizable earlier."
What is our primary use case?
We use the solution as a collaboration and communication channel. We also use it as a repository to store documents and create project plans.
What is most valuable?
I am impressed with the tool's integration with SharePoint where we can access it with a single click from the platform. The solution is available in web and mobile versions so it gives a seamless experience when we move from one device to another. Especially when you're on the calls, you don't need to get out of one device, and then log in to another, and then join that meeting. You need to just switch.
What needs improvement?
SharePoint was more robust and customizable earlier.
For how long have I used the solution?
I have been working with the product for nine months.
What do I think about the stability of the solution?
I haven't encountered any issues with the product's stability.
What do I think about the scalability of the solution?
The product is scalable and it can scale to tens of thousands of users as long as your system and infrastructure are able to handle it. My company has 5000 users for the product.
How was the initial setup?
The product's setup was very easy because it came with the Office 365 bundle. We work with the tool's cloud version. The solution's maintenance involves taking care of the patches which can be taken care of in the background without needing much attention.
What's my experience with pricing, setup cost, and licensing?
The tool comes as part of the Office 365 bundle and you don't have to pay anything extra.
What other advice do I have?
I would rate the product a nine-point five out of ten. You can use this solution if you are looking for a Windows-based system that is easy. It gives you a lot of flexibility for regular activities. This solution is a good choice for someone who is doing routine and lightweight work. Teams is integrated with Windows. There is seamless integration with different apps that you use. Though Slack has integrations, Teams is easier compared to it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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