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Network Engineer at a manufacturing company with 10,001+ employees
Real User
Top 20
An user-friendly and flexible solution that needs to improve support and stability
Pros and Cons
  • "Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also."
  • "We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features."

What is most valuable?

Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also. 

What needs improvement?

We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features. 

For how long have I used the solution?

I have been working with the solution for four to five years. 

What do I think about the scalability of the solution?

I would rate Microsoft Teams' scalability around seven to eight out of ten. We have more than 10k users for the solution. 

Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

How are customer service and support?

It's very difficult to get the support team on a call. 

How would you rate customer service and support?

Neutral

What other advice do I have?

I would rate Microsoft Teams an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Suresh Wijenayake - PeerSpot reviewer
Associate Director - Service Provider Solutions at Millennium Information Technologies
Real User
Useful account syncing, scalable, and easy setup
Pros and Cons
  • "The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together."
  • "Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth."

What is our primary use case?

For all the meetings and events we are using Microsoft Teams.

What is most valuable?

The most valuable features of Microsoft Teams are the ease of use. It is very good for a small virtual office for meetings and calendars which sync well together.

What needs improvement?

Microsoft Teams could improve because it is heavy on bandwidth. We have some access points and when we have 30 or 40 users on it with Microsoft Teams calls can drop. WebEx does not use as much bandwidth.

When someone joins a meeting we are not able to kick them out.

For how long have I used the solution?

I have been using Microsoft Teams for approximately three years.

What do I think about the stability of the solution?

Microsoft Teams is stable.

What do I think about the scalability of the solution?

The scalability of Microsoft Teams is good and is easy to do.

We have approximately 450 - 500 users using the solution.

Which solution did I use previously and why did I switch?

I have used Skype for Business and WebEx.

How was the initial setup?

The initial setup of Microsoft Teams is straightforward.

What's my experience with pricing, setup cost, and licensing?

We have a license needed to use Microsoft Teams.

What other advice do I have?

I would advise others to set the parameters correctly for security. You can transfer files between users in the chat window which is helpful.

I rate Microsoft Teams a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Owner at Justad Enterprises
Real User
Great interface and is user-friendly
Pros and Cons
  • "Our company is moving from their Skype for Business to Teams. So I've seen it, I've looked at it, I've used it somewhat enjoyed the UI."
  • "I had to type the team members versus being able to set up a team's group of names as you can do with Outlook."

What is our primary use case?

Our company is moving from their Skype for Business to Teams. So I've seen it, I've looked at it, I've used it somewhat enjoyed the UI. Teams has been very friendly. I have no qualms about going to Teams from Skype. I have yet a lot to discover.

What needs improvement?

There's one thing that I was disappointed in when I was trying to invite my whole team to a meeting. I had to type the team members versus being able to set up a team's group of names as you can do with Outlook. It would be nice if you could take the ones that dial in with their phone numbers and it had some type of translation. The idea is to get the name of the person dialing in. I don't know if they can get tricky and pick up a name that's associated with that number or prompt the user as they do on Skype.

For how long have I used the solution?

I'm a new user of Microsoft Teams, I've only used it for a week.

What do I think about the stability of the solution?

I haven't encountered any stability problems at this point

What other advice do I have?

I would rate Microsoft Team on an even par with Skype for Business. I would give it an 8 on a scale from one to10.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Andrea Castorino - PeerSpot reviewer
Program Manager at SirfinPA
Real User
Top 5
A scalable solution that helps us to communicate
Pros and Cons
  • "The tool is very useful since it helps us to share documents and make calls."
  • "The tool needs to improve its stability. There are issues when too many people use it at the same time."

What is our primary use case?

We use the solution to communicate between teams. During the COVID pandemic, we used the communication solution. Post that we follow a blended work approach where some of us work on-premises and others at home. The tool helps us to create meetings. 

What is most valuable?

The tool is very useful since it helps us to share documents and make calls. 

What needs improvement?

The tool needs to improve its stability. There are issues when too many people use it at the same time. 

For how long have I used the solution?

We have been using the solution since 2019. 

What do I think about the stability of the solution?

I would rate the tool's stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate the solution's scalability a ten out of ten. My company has 40-50 users for the product. 

How are customer service and support?

I have no direct experience with the support. If I have any issues, I talk to my colleagues. 

How was the initial setup?

The solution's deployment was easy and fast and got completed in two days. 

What other advice do I have?

The tool is very useful for us and I would rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Luka Drofenik - PeerSpot reviewer
Founder & CEO at Granevo d.o.o.
Real User
Helps to conduct business communication with clients and other companies
Pros and Cons
  • "The tool is simple to use."

    What is our primary use case?

    We use the solution for business communication with our clients and other companies. 

    What is most valuable?

    The tool is simple to use. 

    What needs improvement?

    The only issue is that inside the Outlook link, you sometimes do work. So it has to be opened outside Windows.

    For how long have I used the solution?

    I have been working with the solution for two to three years. 

    What do I think about the stability of the solution?

    The product is stable and would rate it a nine out of ten. 

    What do I think about the scalability of the solution?

    The solution is scalable and we have five users for the product. 

    Which solution did I use previously and why did I switch?

    I have used Zoom and Google Meet before. We switched to the product since we are using the MS suite. 

    How was the initial setup?

    The tool's setup is easy and we use the desktop version. The tool's deployment gets completed in a few minutes. 

    What's my experience with pricing, setup cost, and licensing?

    The tool's price is part of MS Office 365 and I would rate its pricing five out of ten. The tool's licensing costs are monthly. 

    What other advice do I have?

    I would rate the product a nine out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer2216490 - PeerSpot reviewer
    Information Security Manager with 51-200 employees
    Real User
    A stable and easy to setup solution for chatting and video conferencing
    Pros and Cons
    • "I am impressed with the solution's collaboration with Office 365."
    • "We have experienced response delays with the product. It can be hard to understand where to click in the solution. Also, the solution should incorporate videos like 'How to use Teams' that can be popularized among customers."

    What is our primary use case?

    I use the solution for chatting and video conferencing. I use it for video conferencing 75 percent and chatting 25 percent. I use it for scheduling only five to six percent. 

    What is most valuable?

    I am impressed with the solution's collaboration with Office 365. 

    What needs improvement?

    We have experienced response delays with the product. It can be hard to understand where to click in the solution. Also, the solution should incorporate videos like 'How to use Teams' that can be popularized among customers. 

    For how long have I used the solution?

    I have been working with the product for two years. 

    What do I think about the stability of the solution?

    The solution is stable. 

    What do I think about the scalability of the solution?

    My company has 200 users for the product. 

    How are customer service and support?

    I have not contacted support since we have not encountered issues with it. 

    How was the initial setup?

    The product's setup is easy. 

    What other advice do I have?

    I would rate the product an eight out of ten. The tool is great but depends on configuration policies. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1339293 - PeerSpot reviewer
    Principal Systems Engineer - APAC, Ruckus Networks at a tech consulting company with 501-1,000 employees
    Real User
    A stable solution that can be used for internal calls and customer-facing calls
    Pros and Cons
    • "The most valuable features of Microsoft Teams are the calendar integration and the integration of chat and chat history into events."
    • "Microsoft Teams should include better integration of the multi-viewer webinar-type system."

    What is our primary use case?

    We use Microsoft Teams for internal calls and customer-facing calls.

    What is most valuable?

    The most valuable features of Microsoft Teams are the calendar integration and the integration of chat and chat history into events. The integration of chat and chat history into events that I don't attend is useful because it allows me to find the dialogue in a call easily. It also allows me to go back and view recording videos.

    What needs improvement?

    Microsoft Teams should include better integration of the multi-viewer webinar-type system.

    For how long have I used the solution?

    I have been using Microsoft Teams for probably three years now.

    What do I think about the stability of the solution?

    Microsoft Teams is a stable solution. I rate Microsoft Teams ten out of ten for stability.

    What do I think about the scalability of the solution?

    Microsoft Teams is a scalable solution. I rate Microsoft Teams ten out of ten for scalability. Around 1,000 users are using Microsoft Teams in our company.

    Which solution did I use previously and why did I switch?

    We previously used Webex and Zoom. We switched to Microsoft Teams exclusively since it is included in the Microsoft package and subscription and has improved features.

    How was the initial setup?

    The solution’s initial setup is easy.

    What's my experience with pricing, setup cost, and licensing?

    Microsoft Teams is a cheap solution because it's included in the Microsoft 365 suite.

    What other advice do I have?

    We are using the latest version of Microsoft Teams. I recommend Microsoft Teams to other users.

    Overall, I rate Microsoft Teams an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Alessandro Di Tocco - PeerSpot reviewer
    Data Science Intern at Cegeka
    MSP
    Helps with internal communication and share documents
    Pros and Cons
    • "I like the video call and document-sharing features."
    • "The solution needs to be integrated with Microsoft Planner. I have also faced issues with stability in the first month."

    What is our primary use case?

    I use the Teams for internal communication like to reach my colleague and share information. 

    What is most valuable?

    I like the video call and document-sharing features. 

    What needs improvement?

    The solution needs to be integrated with Microsoft Planner. I have also faced issues with stability in the first month. 

    For how long have I used the solution?

    I have been using the product for five to six months. 

    What do I think about the stability of the solution?

    The product is stable most of the time and I would rate it around six to seven out of ten. 

    What do I think about the scalability of the solution?

    The solution is very scalable and my company has 400 users for the product. 

    How are customer service and support?

    The product's support is good. 

    How would you rate customer service and support?

    Positive

    How was the initial setup?

    Teams' setup is easy and I would rate it around eight to nine out of ten. 

    What's my experience with pricing, setup cost, and licensing?

    I use Teams' free version. 

    What other advice do I have?

    I would rate the product a seven out of ten. Teams works very well for a medium to big company. I don't think the tool is the best when you are the only person and want to reach anybody. 

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user