For communication purposes, we use Microsoft Teams in our company.
Information Technology Support Specialist at Code Expert Inc
Straightforward to deploy and can be used on multiple systems with ease
Pros and Cons
- "The most valuable feature of the solution is that it can be included in most systems...Scalability-wise, I rate the solution a ten out of ten."
- "The application's user interface on Google has shortcomings that need to be improved."
What is our primary use case?
What is most valuable?
The most valuable feature of the solution is that it can be included in most systems.
What needs improvement?
The application's user interface on Google has shortcomings that need to be improved.
For how long have I used the solution?
I have been using Microsoft Teams for three years. I use the solution's latest version. My company has a partnership with Microsoft.
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What do I think about the stability of the solution?
In terms of stability, there are some errors and issues at times. I rate the solution's stability a seven out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
In our company, almost 500 people use the solution.
How are customer service and support?
The solution's support is responsive. I rate the support team a six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate the initial setup as a nine on a scale of one to ten, where one is low and ten is high.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing as a five on a scale of one to ten, where one is cheap, and ten is expensive.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager for Network Operations & Maintenance at a tech consulting company with 5,001-10,000 employees
An easy-to-setup solution with good video calling features
Pros and Cons
- "It is a scalable solution."
- "Its screen-sharing feature could be better compared to a few competitors."
What is most valuable?
The solution has the best feature for video calling effects. Also, its collaborative perspective allows us to integrate different calling features. We can dial out international numbers as well.
What needs improvement?
The solution's screen-sharing feature could be better compared to Webex and Zoom. There could be more accessibility control for screens shared by other representatives in a work meeting.
For how long have I used the solution?
We have been using the solution for three to four years.
What do I think about the stability of the solution?
I rate the solution's stability a nine out of ten. We recently encountered some interruptions with its availability.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability a ten out of ten.
How are customer service and support?
We have never come across any challenges with the solution's technical support. Although, from a technological perspective, there will always be room for improvement.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup is easy. I rate the process a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is moderately expensive than other Microsoft products.
What other advice do I have?
I rate the solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Teams
November 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Manager - IT at NVCL Group
A friendly and easy-to-install solution with a straightforward setup
Pros and Cons
- "Microsoft Teams is a friendly and easy-to-install solution."
- "I would like to receive fewer updates from Microsoft Teams."
What is our primary use case?
I use Microsoft Teams for studies and official purposes.
What is most valuable?
Microsoft Teams is a friendly and easy-to-install solution.
What needs improvement?
I would like to receive fewer updates from Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for 10 years.
What do I think about the stability of the solution?
I rate Microsoft Teams ten out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What about the implementation team?
The solution’s deployment took only a few minutes. Only one administrator is required for the solution’s deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We need to pay for Microsoft Teams' licenses on a yearly basis. Microsoft Teams is a cheap solution.
What other advice do I have?
I am using the latest version of Microsoft Teams. Around 50 users are using the solution in our organization, and we have no plans to increase the usage.
I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Engineer at Bina Nusantara University
Helps to chat and manage work with the calendar feature
Pros and Cons
- "The solution has calendars that help us to manage work."
- "The product needs to improve its stability."
What is our primary use case?
I use the solution for chatting at work.
What is most valuable?
The solution has calendars that help us to manage work.
What needs improvement?
The product needs to improve its stability.
What do I think about the stability of the solution?
The solution is stable since it never broke up. It never became a problem. I would rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
My company has 200 users for the product.
How are customer service and support?
I have never used the tool's technical support.
How was the initial setup?
The solution comes with Windows 11. However, if you use Mac then you need to install it which takes only a couple of minutes to complete.
What about the implementation team?
I can do the tool's deployment by myself.
What other advice do I have?
I would rate the product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at Ramco Systems
Helps with messaging and chatting
Pros and Cons
- "I use the solution for messaging and chatting."
- "The solution needs to improve the APIs."
What is our primary use case?
I use the solution for messaging and chatting.
What needs improvement?
The solution needs to improve the APIs.
What do I think about the stability of the solution?
I would rate Microsoft Teams stability a nine out of ten.
How are customer service and support?
We have an internal technical team and at times it gets resolved before escalation.
How was the initial setup?
The product setup is easy.
What other advice do I have?
I would rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Receiver, Purchaser, IT Manager at Nomek AS
Scalable and great for remote meetings but needs to be more accessible outside of the office
Pros and Cons
- "It's great for meeting conferences."
- "The solution should fix the ease of use directly outside of the office environment. Right now, unless I'm at my office desktop, it's hard to access it."
What is our primary use case?
We use the solution for remote meetings.
What is most valuable?
The solution's most valuable aspect is that tap function.
It's great for meeting conferences.
The solution is scalable.
What needs improvement?
I'm not sure if there are any improvements in terms of features that the solution needs right now. It works quite well for us.
The solution should fix the ease of use directly outside of the office environment. Right now, unless I'm at my office desktop, it's hard to access it.
For how long have I used the solution?
I've been using the solution for one to two years.
What do I think about the scalability of the solution?
You can scale the solution if you need to. It does quite well in that regard and covers our needs very well. A company that needs to expand it out can do so quite easily.
Currently, we don't have more than 15 users on the solution.
How are customer service and technical support?
I've never used technical support. Therefore I can't speak to the quality of service. I have no idea how responsive they are or how knowledgeable they might be.
Which solution did I use previously and why did I switch?
For business purposes, we previously used Skype. Personally, I liked Skype the best at the beginning, when we started using Teams. However, now I'm okay with Teams as well. I really liked Skype's interface, and I was used to its layout and using it. I'm not sure if there's too much of a difference in terms of the services they offer and their functionality.
What other advice do I have?
We're just customers. We don't have a business relationship with Microsoft.
I'd rate the solution seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a transportation company with 501-1,000 employees
Greta integration with Microsoft products, good call quality, and perfect for large group meetings
Pros and Cons
- "We like that you can get a lot of users on one call without the call actually failing or losing quality. Hosts can connect, if I recall correctly, up to 90,000 people. If you need a massive company-wide meeting, you can do it."
- "The UI can be further improved upon. When I used to use Skype, Skype was a small window that opened on your desktop. With Teams, when you use it, it occupies your full screen just like if you were in Word or Excel. Skype worked more like an app, which I preferred. I liked being able to use it in a minimized screen. If Teams could emulate that a bit, it would be a better user experience."
What is our primary use case?
We primarily use the solution for video conferencing and meetings.
What is most valuable?
There are a lot of applications being developed on Microsoft for Teams. They are building out a lot of Office 365 apps and the integration with everything is great.
The call quality has been very good, especially compared to Skype.
We like that you can get a lot of users on one call without the call actually failing or losing quality. Hosts can connect, if I recall correctly, up to 90,000 people. If you need a massive company-wide meeting, you can do it.
What needs improvement?
The UI can be further improved upon. When I used to use Skype, Skype was a small window that opened on your desktop. With Teams, when you use it, it occupies your full screen just like if you were in Word or Excel. Skype worked more like an app, which I preferred. I liked being able to use it in a minimized screen. If Teams could emulate that a bit, it would be a better user experience.
When we share the screen, we can't actually take control of the user's screen. When I'm trying to do some activity for another person or want to change something for them, it's not possible. In a technical way, I would like to take control of a system where I'm seeing the screen and I want to do some changes, while we are discussing things during meetings.
For how long have I used the solution?
We've been using the solution for about six months now. It hasn't been that long.
What do I think about the stability of the solution?
There are occasional patches that are released and updates that need to happen. Occasionally services go down. However, for the most part, the solution is stable.
What do I think about the scalability of the solution?
We haven't had any scalability issues so far. With the COVID-19 situation, our usage really shot up on Teams. We didn't run into any problems scaling up. So many people who were not using Teams are on the platform now. Previously, the solution was used by 30-40% of the company, and now it's closer to 70-80%.
How are customer service and technical support?
I've never been in touch with technical support.
Which solution did I use previously and why did I switch?
We used to rely on Skype and have since moved over to Teams. It was pretty simple for us to decide on Teams because we were already using Microsoft products.
A lot of the products that we use are Microsoft, including Skype. However, Microsoft is slowly stopping support for Skype and they're moving towards Teams due to the fact that a lot of applications are getting developed now on Teams.
How was the initial setup?
It took our company about two months to put everything in place. We had to do some integration with a few of our colleagues.
What's my experience with pricing, setup cost, and licensing?
I'm not really too sure on the pricing. That is not something that I handle. That is something that our payment team handles.
What other advice do I have?
We're just a customer. We're not partners with Microsoft.
I would rate the solution eight out of ten. If the UI was better, where the system wouldn't take over the whole screen. I'd rate it higher. I'd also rate it higher if there was the capability not to just share screens, but to take over the screens of other people in a meeting, so discussions and changes could happen in real-time.
I'd definitely recommend Teams over both Skype and Zoom. In my opinion, it's far superior.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product dei at TMIG
Easy to use but trouble logging on for a meeting
Pros and Cons
- "I don't have to physically go to the meetings; I can do it virtually."
- "I look forward to AI-based features in future releases."
What is our primary use case?
I use it for meetings. When I talk to people, then I use it for meetings.
What is most valuable?
It just does the job. I really haven't played much with it to decide what I like or don't like about it. I know it's good when I just need to do a meeting.
It is easy to use.
What needs improvement?
There is room for improvement in the stability.
I look forward to AI-based features in future releases.
For how long have I used the solution?
I have been using it for a long time.
What do I think about the stability of the solution?
I would rate the stability a six out of ten. Maybe it's my laptop that's slow, but I've had times when I've had trouble logging on for a meeting.
Which solution did I use previously and why did I switch?
I used Zoom.
How was the initial setup?
It is easy to set up. I can do it by myself.
What was our ROI?
I don't have to physically go to the meetings; I don't have to drive there. I can do it virtually. So, it saves me a lot of money.
What's my experience with pricing, setup cost, and licensing?
There's a package that I got, so I think it's a yearly subscription that I bought.
What other advice do I have?
Overall, I would rate it a seven out of ten. If you just need a product for meetings, I'd recommend it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 1, 2024
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