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Purchase Supervisor at Acer Cyber Security Inc.
Real User
Using this solution, organizations can also build their org chart and share information through emails and phone calls
Pros and Cons
  • "The Audio Call feature is its most valuable feature."
  • "The Teams functions can be improved and some other package should be introduced."

What is our primary use case?

The solution is being used for Collaboration. 

What is most valuable?

The Audio Call feature is its most valuable feature. Through this feature, seamless discussions can take place, files can be shared through one single application and the voice quality is also good. Organizations can also build their org chart and share information through emails and phone calls.

What needs improvement?

The Teams functions can be improved and some other package should be introduced. 

For how long have I used the solution?

I have been using Microsoft Teams for two years. 

Buyer's Guide
Microsoft Teams
April 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a stable solution. I rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

It is a scalable solution. Three hundred users are using Microsoft Teams in our organization. I rate the scalability a ten out of ten. 

Which solution did I use previously and why did I switch?

I used Slack previously. 

How was the initial setup?

The initial setup is straightforward. It only took a few minutes to deploy Microsoft Teams. I rate the setup a ten out of ten. 

What other advice do I have?

I would like to recommend this solution because it's a native package of Office 365. Once you have combined your ADAP account, you can use it directly. You log in to your Office 365 account and then launched the application. Also, the solution is very simple to use.

I rate the overall solution a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2226486 - PeerSpot reviewer
Manager for Network Operations & Maintenance at a tech consulting company with 5,001-10,000 employees
Real User
An easy-to-setup solution with good video calling features
Pros and Cons
  • "It is a scalable solution."
  • "Its screen-sharing feature could be better compared to a few competitors."

What is most valuable?

The solution has the best feature for video calling effects. Also, its collaborative perspective allows us to integrate different calling features. We can dial out international numbers as well.

What needs improvement?

The solution's screen-sharing feature could be better compared to Webex and Zoom. There could be more accessibility control for screens shared by other representatives in a work meeting.

For how long have I used the solution?

We have been using the solution for three to four years.

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten. We recently encountered some interruptions with its availability.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability a ten out of ten.

How are customer service and support?

We have never come across any challenges with the solution's technical support. Although, from a technological perspective, there will always be room for improvement.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup is easy. I rate the process a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately expensive than other Microsoft products.

What other advice do I have?

I rate the solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
April 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
Security Analyst at Cloocus
Reseller
Top 5
Has an easy initial setup process, but its user interface needs improvement
Pros and Cons
  • "It allows us to invite members to attend the meeting efficiently."
  • "It is challenging to navigate the setting for the screen-sharing feature."

What is our primary use case?

We use the solution as collaboration software to schedule meetings with our core team members.

What is most valuable?

The solution allows us to invite members to attend the meeting efficiently.

What needs improvement?

The solution's user interface needs to be friendlier. It is challenging to navigate the setting when I want to stop the screen-sharing feature.

For how long have I used the solution?

We have been using the solution for a year.

What do I think about the scalability of the solution?

We have 220 solution users in our organization.

How are customer service and support?

We have never contacted the solution's technical support team, as our organization has a dedicated support team for Microsoft 365. They handle all the queries.

How was the initial setup?

The solution's initial setup process is easy.

What other advice do I have?

I rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
PeerSpot user
reviewer986433 - PeerSpot reviewer
Senior Security Engineer at a tech services company with 1,001-5,000 employees
Real User
Helpful chat feature and integrates well with our environment, but the user interface needs improvement
Pros and Cons
  • "The most valuable feature for me is the chat."
  • "After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files."

What is our primary use case?

We use Teams for customer team meetings and partner team meetings. We also use it for internal communication.

What is most valuable?

The most valuable feature for me is the chat. It is what I use the most because if I have to reach a team member, given that we are all working remotely, it is the easiest way to do it. 

What needs improvement?

The user interface needs to be improved. After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files. Sometimes, when I'm on a call and somebody asks if I can share a file or a link, I find it clunky to get to where those pieces are. Overall, navigation is a little sticky.

For how long have I used the solution?

We have been using Microsoft Teams for about six months.

What do I think about the stability of the solution?

For what we do, it is absolutely stable. We have an enterprise team and it is used constantly.

What do I think about the scalability of the solution?

We have had some fairly large meetings on here and I think that it scales fine.

How are customer service and technical support?

I have never needed to contact technical support.

Which solution did I use previously and why did I switch?

Prior to using Teams, we were using WebEx. We still use WebEx from time to time, but for the most part, we use Teams. It is better for us because Teams is integrated with all of the backend Microsoft environment that we already have. For example, we use SharePoint, ShareFile, and others. It has files integrated as well, so we can place internal files for review on Teams.

WebEx is more of a platform just for jumping on a call with a few people.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer1217346 - PeerSpot reviewer
AVP at a financial services firm with 1,001-5,000 employees
Real User
Good group chat capabilities, and no problems with stability
Pros and Cons
  • "The group chat is very good."
  • "In the next release, I would like to have the interface modernized and brought more up to date."

What is most valuable?

The features in this solution are better than Skype for Business.

The group chat is very good.

What needs improvement?

In the next release, I would like to have the interface modernized and brought more up to date.

For how long have I used the solution?

We have been using this solution for a few months.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

Scalability and adding licenses is a straightforward process. We have had no issues at all.

We have a hundred or more people using this solution. They are all end-users.

How are customer service and technical support?

We have an enterprise agreement with premium support for this solution. We haven't had an issue but we're covered in case we do. I would not be able to judge the quality of support for a normal user.

Which solution did I use previously and why did I switch?

We were using Skype for Business, but Microsoft has stopped supporting it. In 2020, they will only provide new features for Teams, and not Skype for Business, which is why we switched.

How was the initial setup?

The initial setup of this solution is straightforward.

What about the implementation team?

The helpdesk configured this solution for the users.

What's my experience with pricing, setup cost, and licensing?

We are satisfied with the price of this solution. We have an enterprise agreement.

What other advice do I have?

This is a solution that I recommend. Neither myself nor the end-users have had issues since we began using this solution.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1165512 - PeerSpot reviewer
Project Manager at a financial services firm with 1,001-5,000 employees
Real User
Excellent chat functionality with good stability but there are issues with synchronization
Pros and Cons
  • "The chat functionality is the solution's most valuable feature."
  • "We occasionally have issues with synchronization between different dates. This aspect of stability needs improvement."

What is our primary use case?

We primarily use the solution for communication within our function teams. We use it for project organization, etc.

What is most valuable?

The chat functionality is the solution's most valuable feature.

What needs improvement?

We occasionally have issues with synchronization between different dates. This aspect of stability needs improvement.

The solution could be better integrated with SharePoint and have better workflows especially for writing drafts for review and release. 

For how long have I used the solution?

I've been using the solution for one month.

What do I think about the stability of the solution?

The solution is largely stable, but we do face issues around synchronization between different devices.

What do I think about the scalability of the solution?

The scalability is good. It's not a problem to put more users onto the solution. We do plan to increase usage, but we'll take some time before doing so.

Which solution did I use previously and why did I switch?

We previously used Skype occasionally for team communication.

How was the initial setup?

The initial setup was easy. The company-wide deployment took several months.

What about the implementation team?

We had an internal team handle the implementation.

What other advice do I have?

I'd recommend the solution.

I'd rate the solution 7.5 out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Team Lead at a tech services company with 51-200 employees
Real User
Real-time document sharing improves global communication and collaboration
Pros and Cons
  • "Sharing documents in real-time has been incredibly helpful."

    What is our primary use case?

    I use Microsoft Teams on a daily basis for conference calls and chatting. Additionally, I use Microsoft Teams for managing emails.

    What is most valuable?

    Sharing documents in real-time has been incredibly helpful. I can share documents with my colleagues and make changes directly, which enhances our collaboration. The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.

    What needs improvement?

    Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail, as we also use these platforms.

    For how long have I used the solution?

    I have been using Microsoft Teams for around a year.

    What do I think about the stability of the solution?

    I find Microsoft Teams to be quite stable.

    What do I think about the scalability of the solution?

    I believe Microsoft Teams is pretty scalable.

    Which solution did I use previously and why did I switch?

    I used Gmail before switching to Microsoft Teams because it was a decision made by my company.

    How was the initial setup?

    The initial setup was easy for me.

    What was our ROI?

    It's a mix of both positive and negative.

    Which other solutions did I evaluate?

    I did not evaluate other options.

    What other advice do I have?

    Microsoft Teams is pretty good, and I would rate it an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    President at Convene, Inc.
    Real User
    Good collaboration functionality in online meetings, but web conferencing needs improvement
    Pros and Cons
    • "The most valuable feature is the ability to collaborate."
    • "The biggest issue is web content."

    What is our primary use case?

    The primary use case of this solution is as a collaboration platform. We use it extensively for online meetings, chat, creating specific team related sites, and sharing content between the team members.

    What is most valuable?

    The most valuable feature is the ability to collaborate.

    What needs improvement?

    Web conferencing needs improvements.

    The biggest issue is web content.

    We would like to have a caller's telephone number easily available to the team members.

    For how long have I used the solution?

    We have been using Microsoft Teams for three to four months.

    What other advice do I have?

    I would rate this solution a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user