We use Teams for customer team meetings and partner team meetings. We also use it for internal communication.
Senior Security Engineer at a tech services company with 1,001-5,000 employees
Helpful chat feature and integrates well with our environment, but the user interface needs improvement
Pros and Cons
- "The most valuable feature for me is the chat."
- "After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files."
What is our primary use case?
What is most valuable?
The most valuable feature for me is the chat. It is what I use the most because if I have to reach a team member, given that we are all working remotely, it is the easiest way to do it.
What needs improvement?
The user interface needs to be improved. After six months of working with it, I still find the UI a little clunky when it comes to sharing content and moving around between features like the calendar and files. Sometimes, when I'm on a call and somebody asks if I can share a file or a link, I find it clunky to get to where those pieces are. Overall, navigation is a little sticky.
For how long have I used the solution?
We have been using Microsoft Teams for about six months.
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December 2024
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What do I think about the stability of the solution?
For what we do, it is absolutely stable. We have an enterprise team and it is used constantly.
What do I think about the scalability of the solution?
We have had some fairly large meetings on here and I think that it scales fine.
How are customer service and support?
I have never needed to contact technical support.
Which solution did I use previously and why did I switch?
Prior to using Teams, we were using WebEx. We still use WebEx from time to time, but for the most part, we use Teams. It is better for us because Teams is integrated with all of the backend Microsoft environment that we already have. For example, we use SharePoint, ShareFile, and others. It has files integrated as well, so we can place internal files for review on Teams.
WebEx is more of a platform just for jumping on a call with a few people.
What other advice do I have?
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Information Technology Support Specialist at Code Expert Inc
Straightforward to deploy and can be used on multiple systems with ease
Pros and Cons
- "The most valuable feature of the solution is that it can be included in most systems...Scalability-wise, I rate the solution a ten out of ten."
- "The application's user interface on Google has shortcomings that need to be improved."
What is our primary use case?
For communication purposes, we use Microsoft Teams in our company.
What is most valuable?
The most valuable feature of the solution is that it can be included in most systems.
What needs improvement?
The application's user interface on Google has shortcomings that need to be improved.
For how long have I used the solution?
I have been using Microsoft Teams for three years. I use the solution's latest version. My company has a partnership with Microsoft.
What do I think about the stability of the solution?
In terms of stability, there are some errors and issues at times. I rate the solution's stability a seven out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
In our company, almost 500 people use the solution.
How are customer service and support?
The solution's support is responsive. I rate the support team a six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate the initial setup as a nine on a scale of one to ten, where one is low and ten is high.
The solution is deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing as a five on a scale of one to ten, where one is cheap, and ten is expensive.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Microsoft Teams
December 2024
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President at Convene, Inc.
Good collaboration functionality in online meetings, but web conferencing needs improvement
Pros and Cons
- "The most valuable feature is the ability to collaborate."
- "The biggest issue is web content."
What is our primary use case?
The primary use case of this solution is as a collaboration platform. We use it extensively for online meetings, chat, creating specific team related sites, and sharing content between the team members.
What is most valuable?
The most valuable feature is the ability to collaborate.
What needs improvement?
Web conferencing needs improvements.
The biggest issue is web content.
We would like to have a caller's telephone number easily available to the team members.
For how long have I used the solution?
We have been using Microsoft Teams for three to four months.
What other advice do I have?
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Using this solution, organizations can also build their org chart and share information through emails and phone calls
Pros and Cons
- "The Audio Call feature is its most valuable feature."
- "The Teams functions can be improved and some other package should be introduced."
What is our primary use case?
The solution is being used for Collaboration.
What is most valuable?
The Audio Call feature is its most valuable feature. Through this feature, seamless discussions can take place, files can be shared through one single application and the voice quality is also good. Organizations can also build their org chart and share information through emails and phone calls.
What needs improvement?
The Teams functions can be improved and some other package should be introduced.
For how long have I used the solution?
I have been using Microsoft Teams for two years.
What do I think about the stability of the solution?
It is a stable solution. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. Three hundred users are using Microsoft Teams in our organization. I rate the scalability a ten out of ten.
Which solution did I use previously and why did I switch?
I used Slack previously.
How was the initial setup?
The initial setup is straightforward. It only took a few minutes to deploy Microsoft Teams. I rate the setup a ten out of ten.
What other advice do I have?
I would like to recommend this solution because it's a native package of Office 365. Once you have combined your ADAP account, you can use it directly. You log in to your Office 365 account and then launched the application. Also, the solution is very simple to use.
I rate the overall solution a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security Analyst at Cloocus
Has an easy initial setup process, but its user interface needs improvement
Pros and Cons
- "It allows us to invite members to attend the meeting efficiently."
- "It is challenging to navigate the setting for the screen-sharing feature."
What is our primary use case?
We use the solution as collaboration software to schedule meetings with our core team members.
What is most valuable?
The solution allows us to invite members to attend the meeting efficiently.
What needs improvement?
The solution's user interface needs to be friendlier. It is challenging to navigate the setting when I want to stop the screen-sharing feature.
For how long have I used the solution?
We have been using the solution for a year.
What do I think about the scalability of the solution?
We have 220 solution users in our organization.
How are customer service and support?
We have never contacted the solution's technical support team, as our organization has a dedicated support team for Microsoft 365. They handle all the queries.
How was the initial setup?
The solution's initial setup process is easy.
What other advice do I have?
I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
Technical Project Manager at a tech services company with 11-50 employees
Handles meetings with multiple people with no visual or audio interruptions
Pros and Cons
- "The most valuable features are visual and audio, as they are very clear with no interruptions."
- "Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have."
What is our primary use case?
The primary use case is for meetings, especially since everyone is working from home now.
What is most valuable?
The most valuable features are visual and audio, as they are very clear with no interruptions.
It has a chatting feature, document sharing, and features that are required for online meetings.
What needs improvement?
Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have.
For how long have I used the solution?
I have only recently started using Microsoft Teams. It's been more than a month.
We are using the latest version.
What do I think about the stability of the solution?
This is a stable solution.
How are customer service and technical support?
I have not contacted technical support, as I have not had any issues.
Which solution did I use previously and why did I switch?
We were using Zoom but there were some issues, then we started using Microsoft Teams. We were also using previously using Webex as well as Skype. In total, there are many different products that I have used.
How was the initial setup?
The initial setup is easy to work through.
What other advice do I have?
We use several Microsoft products.
It's a good product that can handle multiple people. My impression of Microsoft Teams is very good.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a financial services firm with 1,001-5,000 employees
Excellent chat functionality with good stability but there are issues with synchronization
Pros and Cons
- "The chat functionality is the solution's most valuable feature."
- "We occasionally have issues with synchronization between different dates. This aspect of stability needs improvement."
What is our primary use case?
We primarily use the solution for communication within our function teams. We use it for project organization, etc.
What is most valuable?
The chat functionality is the solution's most valuable feature.
What needs improvement?
We occasionally have issues with synchronization between different dates. This aspect of stability needs improvement.
The solution could be better integrated with SharePoint and have better workflows especially for writing drafts for review and release.
For how long have I used the solution?
I've been using the solution for one month.
What do I think about the stability of the solution?
The solution is largely stable, but we do face issues around synchronization between different devices.
What do I think about the scalability of the solution?
The scalability is good. It's not a problem to put more users onto the solution. We do plan to increase usage, but we'll take some time before doing so.
Which solution did I use previously and why did I switch?
We previously used Skype occasionally for team communication.
How was the initial setup?
The initial setup was easy. The company-wide deployment took several months.
What about the implementation team?
We had an internal team handle the implementation.
What other advice do I have?
I'd recommend the solution.
I'd rate the solution 7.5 out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITSM Consultant at VerrakiPartners
Great for collaboration, easy to integrate with other applications, and very stable
Pros and Cons
- "You can easily integrate with other applications quite easily."
- "With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use."
What is our primary use case?
I primarily use the solution for office meetings.
What is most valuable?
The solution is perfect for meeting purposes, which is how we mainly use it.
The product has the capability to allow me to do recordings of any session which is very helpful. When the meetings are happening, I'm also able to text with people as a secondary form of communication.
I can use the calendar aspect with it to track my day and to know what I'm going to do.
For collaboration purposes, it's been very, very handy to use, and it's great for chat purposes. It's nice to not always have to pick up the phone when you can just chat via teams instead.
You can easily integrate with other applications quite easily.
What needs improvement?
There's definitely room for improvement.
With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use.
In order to avoid others using it, it needs a password of its own. I don't know how to do that. Maybe Microsoft can make it so that there is a provision for multi-users on a particular system.
I've heard that hackers are beginning to jump on meetings like they were on Zoom previously. This needs to be addressed immediately.
For how long have I used the solution?
I've been using the solution for the past two to three years at this point.
What do I think about the stability of the solution?
The solution is very stable. It doesn't have any bugs or glitches. It doesn't crash or freeze. It's great.
What do I think about the scalability of the solution?
I've never tried to scale it personally, however, I do believe it would be possible to do so.
How are customer service and technical support?
Microsoft's technical support for Teams is fantastic. We're quite satisfied with its level of service. They are very responsive and knowledgeable.
Which solution did I use previously and why did I switch?
Our organization may have previously used WebEx. I believe we also used Skype occasionally.
I use a few different solutions right now. I use Zoom practically every day, even with my kids at home. I use Microsoft Teams for office meetings practically every day. I'll be joining a session very soon, and I'll be using Cisco Webex for that. It varies as to which I use. I'm not exclusively on Teams.
What other advice do I have?
We're a customer of the solution. We aren't a reseller.
We have the solution in house, so we have an Azure engineer in-house.
I'd recommend the solution; it's a fantastic product.
I'd rate it eight out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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