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reviewer1198695 - PeerSpot reviewer
Solutions Architect at a comms service provider with 201-500 employees
Real User
Helpful for remote meetings, but the user interface should be improved
Pros and Cons
  • "The most valuable feature is the ability to have remote meetings with customers and colleagues."
  • "The user interface is non-intuitive and should be improved."

What is our primary use case?

We using Teams for internal and external communication. It is for one-on-one chats as well as group discussions.

What is most valuable?

The most valuable feature is the ability to have remote meetings with customers and colleagues.

What needs improvement?

The user interface is non-intuitive and should be improved.

For how long have I used the solution?

I have been using Microsoft Teams for about a year.

Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.

What do I think about the stability of the solution?

Microsoft Teams is a stable product.

What do I think about the scalability of the solution?

I have not had a problem with scalability. We are using it corporate-wide across all company roles. At this point, I don't see our usage increasing.

How are customer service and support?

I rely on our internal team for technical support, so I have not used support from Microsoft.

Which solution did I use previously and why did I switch?

Prior to Microsoft Teams, we were using Skype for Business. I prefer the interface that Skype has.

How was the initial setup?

The initial setup is straightforward.

Microsoft Teams is included with our Office 365.

What about the implementation team?

Our in-house team handled the deployment.

What other advice do I have?

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Microsoft Solutions Specialist at a tech services company with 201-500 employees
Real User
It is easy to install and the support is very good
Pros and Cons
  • "The initial setup was really straightforward and easy."
  • "I would like to see Outlook options added to this solution."

What is most valuable?

What I like most about Microsoft Teams, is that we can pin applications on the top of the group. So I don't need to go to the browser to search for something or I don't need to go to an application on my desktop if I use cloud applications. 

What needs improvement?

We have had some problems uploading documents because of the GDPR status. So we must disable it to upload documents in Teams easily from users. If Microsoft Teams could do that, it would be great. There's a third part solution for this, but it can be too expensive for customers. So I would like to see an admin center added to this solution, so that I can block to upload the document for some users or for some groups. 

For how long have I used the solution?

I have been using Microsoft Teams for two years now.

What do I think about the scalability of the solution?

The solution is very scalable - we have more than 500 users at this stage.

How are customer service and technical support?

I don't use support from Microsoft Teams, but I bought Microsoft Solution from my other Microsoft Support Team and I like the support Microsoft gives. It is very good.

How was the initial setup?

The initial setup was really straightforward and easy.

What other advice do I have?

I would like to see Outlook options added to this solution. But I recently saw some of the updates, and it seems that there is a way to get Outlook emails on Microsoft Teams. But I haven't experienced it yet. But more Outlook options would be nice. On a scale from one to ten, I will rate this solution an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.
reviewer1338825 - PeerSpot reviewer
Senior Solution Manager at a tech services company with 5,001-10,000 employees
Real User
User interface could be more flexible; the collaborating feature is helpful
Pros and Cons
  • "The collaborating feature."
  • "User interface could be improved"

What is our primary use case?

We're partners with Microsoft and I'm a senior solutions manager. 

What is most valuable?

I think the collaborating feature is valuable.

What needs improvement?

The user interface could be improved, it's a bit tedious that you cannot move around within the solution without closing what you are in the middle of.

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable, we have approximately 500 users. 

How are customer service and technical support?

We have our own support. 

Which solution did I use previously and why did I switch?

We used Skype prior to Teams and switched because support for Skype was terminated. 

What other advice do I have?

I would rate this solution a four out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user