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Business Analyst at a financial services firm with 1-10 employees
Real User
Helpful instant messaging capability, but the interface needs to be improved
Pros and Cons
  • "The most valuable feature for us was instant messaging."
  • "I didn't know that Teams is part of Office 365, so I think that it should be better advertised with its features and capabilities."

What is our primary use case?

Our company is small, with only six people. I work out of my home, and one of my colleagues does as well. The two of us used this solution for instant messaging and bits and pieces like that. We didn't actually use the full service because we're not a big company. We don't have an instant messaging infrastructure, so we use Teams instead. My other colleagues did not use it because they are mobile and do not sit at a desk during the day.

We stopped using it because my coworker is on maternity leave and will be off for another year. However, when she returns, we will probably go back to using Teams.

How has it helped my organization?

Microsoft Teams gave our small group the ability to chat via instant messenger.

What is most valuable?

The most valuable feature for us was instant messaging. I did like the fact that you could start various teams so that if you wanted to instant message certain individuals, you could have the group chats going on in the background. But again, we were such a small company, we didn't actually use it. I think if it was a large company, fantastic because you've got large multiple groups feeding in. For a small company, no.

I liked the idea of being able to share, but we used Dropbox, so we found that we didn't need to share documents. It would have provided another layer, but our team is not large enough to warrant a group of individuals, multiple locations, all feeding into one document at different times. We didn't actually have a need for that.

What needs improvement?

I didn't know that Teams is part of Office 365, so I think that it should be better advertised with its features and capabilities. It would be helpful for it to be more visible and what the benefits of it are. Documentation on its capabilities and guidelines on its use would also be helpful.

This solution would be improved with more functionality built into the interface. If you compare Teams to Lync, Lync is just a little box in the corner and it pops up and alerts you if someone is trying to contact you. With teams, you have to physically go in and look to see what is going on. The interface could be improved so that we don't have to manually check for things such as who is online.

Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

For how long have I used the solution?

I used Microsoft Teams for about four months, but I no longer use it.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

There were only two of us in the company who were using this solution. As such, we never need to scale it.

Which solution did I use previously and why did I switch?

In this company, we did not use another solution prior to Teams. This was a quick and easy solution for instant messaging that was part of Office 365.

In my previous company, which was larger, there was an instant messenger called Lync that we used constantly.

How was the initial setup?

Once I knew to look for it, I searched for it and started it. The deployment took a couple of seconds.

What about the implementation team?

I set it up on my own.

Which other solutions did I evaluate?

As an instant messenger, Teams is not as good as Lync. However, it was built into Office 365 so we used it. We were only using it as an instant messenger, essentially trying to fill a hole rather than use it to its full capacity, 

What other advice do I have?

My advice for anybody researching this solution is to look on YouTube to get an idea of what it can do, and use it to its fullest capacity. That is what I did because it wasn't really clear what we could do with the product or how I could use it.

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SureshSingh - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
MSP
Scalable solution with an easy initial setup process
Pros and Cons
  • "It is a stable solution."
  • "They should include AI features in the solution."

What is our primary use case?

We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.

What is most valuable?

The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.

What needs improvement?

While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.

For how long have I used the solution?

We have been using the solution for a couple of years.

What do I think about the stability of the solution?

It is a stable solution. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.

How are customer service and support?

We have a technical team in our organization to handle queries.

How was the initial setup?

The solution's initial setup process is simple.

What about the implementation team?

Our in-house technical team implemented the solution.

Which other solutions did I evaluate?

Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.

What other advice do I have?

I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Project and Product Manager at Freelance
Real User
Scalable solution with an easy initial setup process
Pros and Cons
  • "The solution is relatively stable."
  • "The solution could be lighter in terms of storage performance."

What is our primary use case?

Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.

How has it helped my organization?

The solution helps us with scheduling meetings. It also allows us to share information using chat in-between. 

What is most valuable?

The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.

What needs improvement?

The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.

For how long have I used the solution?

We have been using the solution for more than ten years. At present, we use the latest version.

What do I think about the stability of the solution?

The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.

What do I think about the scalability of the solution?

The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.

How was the initial setup?

The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.

What was our ROI?

The solution generates a good return on investment.

What other advice do I have?

I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Catch Kuo - PeerSpot reviewer
Solutions Architect at Red Hat
Real User
An intuitive and unique solution for meetings
Pros and Cons
  • "I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings."
  • "The solution needs to have subtitles."

What is most valuable?

I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings. 

What needs improvement?

The solution needs to have subtitles. 

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

The solution is scalable. My company has 1008 users for the product. 

How are customer service and support?

I haven't used any support. 

Which solution did I use previously and why did I switch?

I have used Google Meet but find the UI and function of Teams to be more simple and unique. 

How was the initial setup?

The product's setup is easy. 

What other advice do I have?

The solution offers high integration and is easy. I would rate the solution a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solution Consultant at Quest Egypt Software
Real User
Top 5
Helps our organization make calls and arrange meetings quickly
Pros and Cons
  • "The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster."
  • "The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version."

What is our primary use case?

We use the solution to schedule meeting calls in case of insufficient mobile network coverage.

How has it helped my organization?

The solution helps our organization make calls and arrange meetings quickly. Also, its calendar feature automatically sends a meeting reminder. It makes our work much more manageable.

What is most valuable?

The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster.

What needs improvement?

The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version.

For how long have I used the solution?

We have been using the solution for three years.

What do I think about the stability of the solution?

The solution is 95% stable. Although, we encounter downtime issues twice. It took three to four hours to resolve it. We had to postpone a few of our client meetings.

What do I think about the scalability of the solution?

The solution is very scalable. We can use it on any desktop or operating system like Android or iOS. At present, we have 15-20 executives using it.

Which solution did I use previously and why did I switch?

We use Zoom and Webex as well. Compared with Webex, Teams is much easier to provide access control for configuration. Zoom has different features for video calls, while Teams allows for configuration, presentations, and collaboration within the platform. You can also use Teams to communicate and collaborate with others with access to Azure PC. 

How was the initial setup?

The solution's initial setup is easy. I had to download and install the desktop version using the organizational email. I downloaded the mobile version using Google Play Store.

What about the implementation team?

I installed the solution myself.

What's my experience with pricing, setup cost, and licensing?

We have a license for the solution.

What other advice do I have?

If you are using Microsoft products, you should go for the solution. Also, if you are looking for a free application, opt for Zoom.

I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
CIO & General Manager at Almarai Company Limited
Real User
Helped us work from home by providing collaboration, meetings, and video calls
Pros and Cons
  • "It has allowed for collaboration during the COVID-19 situation (work from home)."
  • "Whiteboard should be standard rather than an app."

What is our primary use case?

  • Collaboration
  • Meetings
  • Voice, video calls, and chats

How has it helped my organization?

It has allowed for collaboration during the COVID-19 situation (work from home).

What is most valuable?

  • Calling
  • Setting up teams
  • Meetings
  • File transfer

What needs improvement?

Whiteboard should be standard rather than an app.

For how long have I used the solution?

Six months.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager - Delivery at a tech consulting company with 51-200 employees
Real User
User-friendly and ability to maintain group and conference information for project-related work
Pros and Cons
  • "I find the ability to maintain group and conference information for project-related work useful."
  • "One area that could be improved is the authentication process, especially related to Windows sign-on authentication."

What is our primary use case?

The video calls are the primary use case for me. 

What is most valuable?

Video calls and chats are essential features for me. Clear voice and video calls are preferable. 

Additionally, I find the ability to maintain group and conference information for project-related work useful. Microsoft Teams allow us to create projects and store relevant data, making it a good tool for me. I feel comfortable using it.

What needs improvement?

One area that could be improved is the authentication process, especially related to Windows sign-on authentication. Apart from that, Teams is great in terms of documentation.  

So, the authentication process needs to be better.

For how long have I used the solution?

I have been using Microsoft Teams for more than ten years. 

What do I think about the stability of the solution?

I would give the stability a ten out of ten. I haven't experienced any issues with Teams. It has been very stable for me.

What do I think about the scalability of the solution?

I would rate it a nine out of ten for scalability. It depends on the licenses and the number of users based on the licenses.

In our organization, we have around 250 users using this solution.

How are customer service and support?

From my perspective, I haven't personally interacted with technical support. However, from what I understand from my network team, Microsoft provides 24/7 support for any network-related issues.

How was the initial setup?

The initial setup is very simple and user-friendly. Microsoft has done a good job of making it easy to use.

We have both a desktop version and a web-based version.

What about the implementation team?

Deployment doesn't take much time to install Teams on a desktop or laptop. The deployment process is quick, especially with the authentication in place.

Which other solutions did I evaluate?

Zoom also works, but personally, I find Teams to be better than Zoom. Teams has been more reliable in my experience.

So, I find Teams to be better than other solutions like Zoom.

What other advice do I have?

Overall, I would rate Microsoft Teams a nine out of ten. It's a very good product. I would recommend using this solution. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Student at Prince of Songkla University (Sritrang'NET)
Real User
Top 10
A scalable solution that helps with communication and team collaboration
Pros and Cons
  • "The solution is easy to use and helps me to communicate with my students."
  • "The solution's stability can be better."

What is our primary use case?

We use the solution for communication purposes such as video calls. 

What is most valuable?

The solution is easy to use and helps me to communicate with my students. 

What needs improvement?

The solution's stability can be better. 

For how long have I used the solution?

I have been using the product for a year. 

What do I think about the stability of the solution?

I would rate the solution's stability an eight out of ten. 

What do I think about the scalability of the solution?

I have about 100 students and there are no issues with the tool's scalability. 

How was the initial setup?

I use the solution's web version and there is no problem in setting it up. 

What other advice do I have?

I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user