We use the solution for communication with customers and our internal team. We also use it for presentation and sharing features.
Project Manager at a tech vendor with 10,001+ employees
Scalable solution with an easy initial setup process
Pros and Cons
- "It is a stable solution."
- "They should include AI features in the solution."
What is our primary use case?
What is most valuable?
The solution's most valuable feature is its ability to store all files and folders in one particular account. Also, it helps us create multiple accounts. In addition, it has essential features like PowerPoint and Excel.
What needs improvement?
While presenting or sharing the screen, we cannot copy and paste the content. They should include this feature for the solution similar to Webex and Zoom. Also, there could be AI features as well.
For how long have I used the solution?
We have been using the solution for a couple of years.
Buyer's Guide
Microsoft Teams
April 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,989 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate its scalability an eight. We have 50 users in our organization.
How are customer service and support?
We have a technical team in our organization to handle queries.
How was the initial setup?
The solution's initial setup process is simple.
What about the implementation team?
Our in-house technical team implemented the solution.
Which other solutions did I evaluate?
Compared with Zoom and Webex, Teams has embedded features like Excel and OneNote. Also, we can build tasks using it.
What other advice do I have?
I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Project and Product Manager at Freelance
Scalable solution with an easy initial setup process
Pros and Cons
- "The solution is relatively stable."
- "The solution could be lighter in terms of storage performance."
What is our primary use case?
Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.
How has it helped my organization?
The solution helps us with scheduling meetings. It also allows us to share information using chat in-between.
What is most valuable?
The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.
What needs improvement?
The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.
For how long have I used the solution?
We have been using the solution for more than ten years. At present, we use the latest version.
What do I think about the stability of the solution?
The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.
What do I think about the scalability of the solution?
The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.
How was the initial setup?
The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.
What was our ROI?
The solution generates a good return on investment.
What other advice do I have?
I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Teams
April 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,989 professionals have used our research since 2012.
An intuitive and unique solution for meetings
Pros and Cons
- "I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings."
- "The solution needs to have subtitles."
What is most valuable?
I am part of the pre-sales team. The solution helps me to pass collected information to customers through meetings.
What needs improvement?
The solution needs to have subtitles.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable. My company has 1008 users for the product.
How are customer service and support?
I haven't used any support.
Which solution did I use previously and why did I switch?
I have used Google Meet but find the UI and function of Teams to be more simple and unique.
How was the initial setup?
The product's setup is easy.
What other advice do I have?
The solution offers high integration and is easy. I would rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Consultant at Quest Egypt Software
Helps our organization make calls and arrange meetings quickly
Pros and Cons
- "The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster."
- "The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version."
What is our primary use case?
We use the solution to schedule meeting calls in case of insufficient mobile network coverage.
How has it helped my organization?
The solution helps our organization make calls and arrange meetings quickly. Also, its calendar feature automatically sends a meeting reminder. It makes our work much more manageable.
What is most valuable?
The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster.
What needs improvement?
The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version.
For how long have I used the solution?
We have been using the solution for three years.
What do I think about the stability of the solution?
The solution is 95% stable. Although, we encounter downtime issues twice. It took three to four hours to resolve it. We had to postpone a few of our client meetings.
What do I think about the scalability of the solution?
The solution is very scalable. We can use it on any desktop or operating system like Android or iOS. At present, we have 15-20 executives using it.
Which solution did I use previously and why did I switch?
We use Zoom and Webex as well. Compared with Webex, Teams is much easier to provide access control for configuration. Zoom has different features for video calls, while Teams allows for configuration, presentations, and collaboration within the platform. You can also use Teams to communicate and collaborate with others with access to Azure PC.
How was the initial setup?
The solution's initial setup is easy. I had to download and install the desktop version using the organizational email. I downloaded the mobile version using Google Play Store.
What about the implementation team?
I installed the solution myself.
What's my experience with pricing, setup cost, and licensing?
We have a license for the solution.
What other advice do I have?
If you are using Microsoft products, you should go for the solution. Also, if you are looking for a free application, opt for Zoom.
I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Helped us work from home by providing collaboration, meetings, and video calls
Pros and Cons
- "It has allowed for collaboration during the COVID-19 situation (work from home)."
- "Whiteboard should be standard rather than an app."
What is our primary use case?
- Collaboration
- Meetings
- Voice, video calls, and chats
How has it helped my organization?
It has allowed for collaboration during the COVID-19 situation (work from home).
What is most valuable?
- Calling
- Setting up teams
- Meetings
- File transfer
What needs improvement?
Whiteboard should be standard rather than an app.
For how long have I used the solution?
Six months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager - Delivery at a tech consulting company with 51-200 employees
User-friendly and ability to maintain group and conference information for project-related work
Pros and Cons
- "I find the ability to maintain group and conference information for project-related work useful."
- "One area that could be improved is the authentication process, especially related to Windows sign-on authentication."
What is our primary use case?
The video calls are the primary use case for me.
What is most valuable?
Video calls and chats are essential features for me. Clear voice and video calls are preferable.
Additionally, I find the ability to maintain group and conference information for project-related work useful. Microsoft Teams allow us to create projects and store relevant data, making it a good tool for me. I feel comfortable using it.
What needs improvement?
One area that could be improved is the authentication process, especially related to Windows sign-on authentication. Apart from that, Teams is great in terms of documentation.
So, the authentication process needs to be better.
For how long have I used the solution?
I have been using Microsoft Teams for more than ten years.
What do I think about the stability of the solution?
I would give the stability a ten out of ten. I haven't experienced any issues with Teams. It has been very stable for me.
What do I think about the scalability of the solution?
I would rate it a nine out of ten for scalability. It depends on the licenses and the number of users based on the licenses.
In our organization, we have around 250 users using this solution.
How are customer service and support?
From my perspective, I haven't personally interacted with technical support. However, from what I understand from my network team, Microsoft provides 24/7 support for any network-related issues.
How was the initial setup?
The initial setup is very simple and user-friendly. Microsoft has done a good job of making it easy to use.
We have both a desktop version and a web-based version.
What about the implementation team?
Deployment doesn't take much time to install Teams on a desktop or laptop. The deployment process is quick, especially with the authentication in place.
Which other solutions did I evaluate?
Zoom also works, but personally, I find Teams to be better than Zoom. Teams has been more reliable in my experience.
So, I find Teams to be better than other solutions like Zoom.
What other advice do I have?
Overall, I would rate Microsoft Teams a nine out of ten. It's a very good product. I would recommend using this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Student at Prince of Songkla University (Sritrang'NET)
A scalable solution that helps with communication and team collaboration
Pros and Cons
- "The solution is easy to use and helps me to communicate with my students."
- "The solution's stability can be better."
What is our primary use case?
We use the solution for communication purposes such as video calls.
What is most valuable?
The solution is easy to use and helps me to communicate with my students.
What needs improvement?
The solution's stability can be better.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
I have about 100 students and there are no issues with the tool's scalability.
How was the initial setup?
I use the solution's web version and there is no problem in setting it up.
What other advice do I have?
I would rate the solution an eight out of ten. The solution is good for meetings and team collaboration.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager - IT at NVCL Group
A friendly and easy-to-install solution with a straightforward setup
Pros and Cons
- "Microsoft Teams is a friendly and easy-to-install solution."
- "I would like to receive fewer updates from Microsoft Teams."
What is our primary use case?
I use Microsoft Teams for studies and official purposes.
What is most valuable?
Microsoft Teams is a friendly and easy-to-install solution.
What needs improvement?
I would like to receive fewer updates from Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for 10 years.
What do I think about the stability of the solution?
I rate Microsoft Teams ten out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What about the implementation team?
The solution’s deployment took only a few minutes. Only one administrator is required for the solution’s deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We need to pay for Microsoft Teams' licenses on a yearly basis. Microsoft Teams is a cheap solution.
What other advice do I have?
I am using the latest version of Microsoft Teams. Around 50 users are using the solution in our organization, and we have no plans to increase the usage.
I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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