Zoom and Microsoft Teams compete in the video conferencing and collaboration category. Zoom seems to have the upper hand due to its simplicity and ease of use, while Microsoft Teams offers comprehensive collaboration features, although it requires a learning curve.
Features: Zoom provides user-friendly video conferencing with capabilities like recording, chat during group meetings, and seamless screen sharing, known for stability and quality. It supports quick setup and integration, making it accessible on various devices, both mobile and desktop. Microsoft Teams, on the other hand, integrates with Microsoft 365 offering document management, scheduling, and communication tools tailored for enterprise collaboration but may require an adjustment period for full utilization.
Room for Improvement: Zoom is often criticized for security and scalability issues, needing better interactive features like noise cancellation and customizable backgrounds. Users request more advanced security features and extended meeting durations in the free version. Microsoft Teams is seen as resource-intensive, with suggestions for better task management, stability, and user-friendliness improvements. It could improve in faster integration with external systems and multi-platform support.
Ease of Deployment and Customer Service: Zoom is flexible across various cloud environments with simple navigation but has less robust technical support, as many users rely on its straightforward usability. Microsoft Teams provides similar deployment capabilities but features a more comprehensive support system with quick customer responses and training resources, offering extensive assistance to its users.
Pricing and ROI: Zoom offers a free version with meeting length limitations and several subscription tiers aimed at varying consumer needs, presenting a flexible pricing approach. Microsoft Teams is often included with an Office 365 license, making it a cost-efficient choice for those already invested in the Microsoft ecosystem, offering more extensive features but at a higher cost suitable for enterprises seeking comprehensive integration.
Zoom definitely saves time and makes my work more efficient.
Microsoft support is excellent, offering instantaneous assistance through either robo support or live personnel.
I have logged tickets for Office 365 and received responses within 24 hours, depending on the severity.
Microsoft Teams is scalable, and I have successfully conducted sessions with close to forty people without significant issues.
Microsoft Teams is stable once the setup is completed properly.
The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations.
AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support.
Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail.
There is potential for Zoom to integrate functionalities like Gong, offering sales insights and follow-up suggestions.
For students, it would be beneficial to have access through the university for longer meetings.
Sometimes when I try to share my screen in a conference room, I have to click the share button more than once.
Microsoft Teams comes with Office 365 licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack.
Microsoft Teams is economical when purchased as part of an Office 365 bundle.
For education use, having more affordable access through institutions would be beneficial.
The platform is user-friendly and has positively impacted our communication, allowing us to communicate with people from different countries and cities in real time.
Microsoft Teams is also noted for its compliance with GDPR and SOC 2, ensuring data security and compliance.
It serves everything in one place and improves communication within organizations.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
The screen-sharing feature works effectively.
Zoom often delivers reliable video and audio quality, even with many participants.
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Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.
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