The video calls are the primary use case for me.
Senior Manager - Delivery at a tech consulting company with 51-200 employees
User-friendly and ability to maintain group and conference information for project-related work
Pros and Cons
- "I find the ability to maintain group and conference information for project-related work useful."
- "One area that could be improved is the authentication process, especially related to Windows sign-on authentication."
What is our primary use case?
What is most valuable?
Video calls and chats are essential features for me. Clear voice and video calls are preferable.
Additionally, I find the ability to maintain group and conference information for project-related work useful. Microsoft Teams allow us to create projects and store relevant data, making it a good tool for me. I feel comfortable using it.
What needs improvement?
One area that could be improved is the authentication process, especially related to Windows sign-on authentication. Apart from that, Teams is great in terms of documentation.
So, the authentication process needs to be better.
For how long have I used the solution?
I have been using Microsoft Teams for more than ten years.
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What do I think about the stability of the solution?
I would give the stability a ten out of ten. I haven't experienced any issues with Teams. It has been very stable for me.
What do I think about the scalability of the solution?
I would rate it a nine out of ten for scalability. It depends on the licenses and the number of users based on the licenses.
In our organization, we have around 250 users using this solution.
How are customer service and support?
From my perspective, I haven't personally interacted with technical support. However, from what I understand from my network team, Microsoft provides 24/7 support for any network-related issues.
How was the initial setup?
The initial setup is very simple and user-friendly. Microsoft has done a good job of making it easy to use.
We have both a desktop version and a web-based version.
What about the implementation team?
Deployment doesn't take much time to install Teams on a desktop or laptop. The deployment process is quick, especially with the authentication in place.
Which other solutions did I evaluate?
Zoom also works, but personally, I find Teams to be better than Zoom. Teams has been more reliable in my experience.
So, I find Teams to be better than other solutions like Zoom.
What other advice do I have?
Overall, I would rate Microsoft Teams a nine out of ten. It's a very good product. I would recommend using this solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Cloud Infrustructure Engineer at LogicEra
A scalable and flexible solution to schedule meeting and chat remotely
Pros and Cons
- "The tool is scalable, flexible, and good in all aspects. I am impressed with its meeting schedules, remote support, and chat."
- "The solution should improve internal and external data expansion. I am not able to send records to an external member who has been added to the call. I am only able to send the file to the internal member. These features should be enabled in that Teams so that during the call, we can share the document file and discuss at the same time."
What is most valuable?
The tool is scalable, flexible, and good in all aspects. I am impressed with its meeting schedules, remote support, and chat.
What needs improvement?
The solution should improve internal and external data expansion. I am not able to send records to an external member who has been added to the call. I am only able to send the file to the internal member. These features should be enabled in that Teams so that during the call, we can share the document file and discuss at the same time.
For how long have I used the solution?
I have been working with the solution for six months.
What do I think about the stability of the solution?
I would rate the solution's stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the product an eight out of ten. Sometimes, when you share the screen with a client it goes blank. It becomes clear once you rejoin the meeting. I think this is a bug or a drawback.
Which solution did I use previously and why did I switch?
I have used browser-based applications like Zoom but find Teams to be much more flexible.
How was the initial setup?
I would rate the tool's setup a nine out of ten. You just need to log in and download the file to get started.
What's my experience with pricing, setup cost, and licensing?
I would rate the product's pricing an eight out of ten.
What other advice do I have?
I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Information Security Manager with 51-200 employees
A stable and easy to setup solution for chatting and video conferencing
Pros and Cons
- "I am impressed with the solution's collaboration with Office 365."
- "We have experienced response delays with the product. It can be hard to understand where to click in the solution. Also, the solution should incorporate videos like 'How to use Teams' that can be popularized among customers."
What is our primary use case?
I use the solution for chatting and video conferencing. I use it for video conferencing 75 percent and chatting 25 percent. I use it for scheduling only five to six percent.
What is most valuable?
I am impressed with the solution's collaboration with Office 365.
What needs improvement?
We have experienced response delays with the product. It can be hard to understand where to click in the solution. Also, the solution should incorporate videos like 'How to use Teams' that can be popularized among customers.
For how long have I used the solution?
I have been working with the product for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
My company has 200 users for the product.
How are customer service and support?
I have not contacted support since we have not encountered issues with it.
How was the initial setup?
The product's setup is easy.
What other advice do I have?
I would rate the product an eight out of ten. The tool is great but depends on configuration policies.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Consultant at Quest Egypt Software
Helps our organization make calls and arrange meetings quickly
Pros and Cons
- "The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster."
- "The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version."
What is our primary use case?
We use the solution to schedule meeting calls in case of insufficient mobile network coverage.
How has it helped my organization?
The solution helps our organization make calls and arrange meetings quickly. Also, its calendar feature automatically sends a meeting reminder. It makes our work much more manageable.
What is most valuable?
The solution's most valuable feature is connecting calls to concerned people anytime. It works much faster.
What needs improvement?
The solution's feature for scheduling meetings could be faster for Android phones. It should work okay like its desktop version.
For how long have I used the solution?
We have been using the solution for three years.
What do I think about the stability of the solution?
The solution is 95% stable. Although, we encounter downtime issues twice. It took three to four hours to resolve it. We had to postpone a few of our client meetings.
What do I think about the scalability of the solution?
The solution is very scalable. We can use it on any desktop or operating system like Android or iOS. At present, we have 15-20 executives using it.
Which solution did I use previously and why did I switch?
We use Zoom and Webex as well. Compared with Webex, Teams is much easier to provide access control for configuration. Zoom has different features for video calls, while Teams allows for configuration, presentations, and collaboration within the platform. You can also use Teams to communicate and collaborate with others with access to Azure PC.
How was the initial setup?
The solution's initial setup is easy. I had to download and install the desktop version using the organizational email. I downloaded the mobile version using Google Play Store.
What about the implementation team?
I installed the solution myself.
What's my experience with pricing, setup cost, and licensing?
We have a license for the solution.
What other advice do I have?
If you are using Microsoft products, you should go for the solution. Also, if you are looking for a free application, opt for Zoom.
I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network Engineer at a manufacturing company with 10,001+ employees
An user-friendly and flexible solution that needs to improve support and stability
Pros and Cons
- "Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also."
- "We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features."
What is most valuable?
Microsoft Teams is user-friendly and flexible. I like its SharePoint feature also.
What needs improvement?
We face issues related to screen-sharing and stability. It is very difficult to get Microsoft's support to troubleshoot the issues. The product also needs to update its recording features.
For how long have I used the solution?
I have been working with the solution for four to five years.
What do I think about the scalability of the solution?
I would rate Microsoft Teams' scalability around seven to eight out of ten. We have more than 10k users for the solution.
How are customer service and support?
It's very difficult to get the support team on a call.
How would you rate customer service and support?
Neutral
What other advice do I have?
I would rate Microsoft Teams an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Development Director at Gentres Talent Activation
Video conferencing platform that offers reliability and scalability
Pros and Cons
- "This is a reliable and stable solution."
- "It could be improved if it was easier to use and the interface was revamped."
What is our primary use case?
We use this solution for video conferencing.
What needs improvement?
I don't like it very much, but I have to use it because it's the standard in the organization for communication. It could be improved if it was easier to use and the interface was revamped.
For how long have I used the solution?
We have been using this solution for two years.
What do I think about the stability of the solution?
This is a reliable and stable solution.
What do I think about the scalability of the solution?
This is a scalable solution. It integrates with a lot of Microsoft software.
How was the initial setup?
The initial setup was complex. I have the impression that Microsoft software is complex to implement because of the many configurations and parameters that they use.
What about the implementation team?
We used an integrator to complete the installation.
What other advice do I have?
I would say that it's important to train all the people that are going to use it, because it's not very easy to use.
I would this rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Technology Infrastructure Manager at a non-tech company with 501-1,000 employees
Easily scalable, good Skype features and excellent stability
Pros and Cons
- "There is a new Skype feature in Teams that is excellent."
- "The mobile application needs improvement. There are a lot of features on the web and desktop versions that aren't implemented yet on mobile."
What is our primary use case?
We are training an education company, so we primarily use the solution for this. We use it as a business communication tool among team members.
What is most valuable?
In terms of administrating through Office 365, I like the administration panel. The configuration is easy and powerful. Its integration within Microsoft is very good.
There is a new Skype feature in Teams that is excellent.
What needs improvement?
The mobile application needs improvement. There are a lot of features on the web and desktop versions that aren't implemented yet on mobile.
It would be nice if more education features were added in future releases.
For how long have I used the solution?
I've been using the solution for about a year or so.
What do I think about the stability of the solution?
The solution is very stable; we haven't had any issues.
What do I think about the scalability of the solution?
The solution is very easy to scale.
How are customer service and technical support?
We have never contacted technical support.
Which solution did I use previously and why did I switch?
We previously used Microsoft's Yammer, but we've since switched to Teams.
How was the initial setup?
The initial setup was straightforward. We simply enabled it and downloaded the software, then sent the link to everyone, so deployment was very quick. Since we have 6,000 people in the company, we deploy it in batches to teams. The deployment isn't finished quite yet.
What about the implementation team?
We are handling the implementation ourselves.
What's my experience with pricing, setup cost, and licensing?
We use the solution for free since we are an education company. If we need to deploy the solution to our conference rooms we would need to pay, but we don't need to do that right now.
What other advice do I have?
We use the mobile, desktop and web versions of the solution and we use the cloud deployment model. We're partners with Microsoft.
In terms of advice, I'd recommend others carefully plan the project before implementing the solution. Figure out how you can test it and make other people comfortable with using the product before they receive it. Microsoft actually provides very good guides that can help.
I'd rate the solution ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Manager - IT at NVCL Group
A friendly and easy-to-install solution with a straightforward setup
Pros and Cons
- "Microsoft Teams is a friendly and easy-to-install solution."
- "I would like to receive fewer updates from Microsoft Teams."
What is our primary use case?
I use Microsoft Teams for studies and official purposes.
What is most valuable?
Microsoft Teams is a friendly and easy-to-install solution.
What needs improvement?
I would like to receive fewer updates from Microsoft Teams.
For how long have I used the solution?
I have been using Microsoft Teams for 10 years.
What do I think about the stability of the solution?
I rate Microsoft Teams ten out of ten for stability.
What do I think about the scalability of the solution?
I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
The solution’s initial setup is straightforward.
What about the implementation team?
The solution’s deployment took only a few minutes. Only one administrator is required for the solution’s deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
We need to pay for Microsoft Teams' licenses on a yearly basis. Microsoft Teams is a cheap solution.
What other advice do I have?
I am using the latest version of Microsoft Teams. Around 50 users are using the solution in our organization, and we have no plans to increase the usage.
I would recommend Microsoft Teams to other users.
Overall, I rate Microsoft Teams ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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