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reviewer1362060 - PeerSpot reviewer
Technical Project Manager at a tech services company with 11-50 employees
Real User
Handles meetings with multiple people with no visual or audio interruptions
Pros and Cons
  • "The most valuable features are visual and audio, as they are very clear with no interruptions."
  • "Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have."

What is our primary use case?

The primary use case is for meetings, especially since everyone is working from home now.

What is most valuable?

The most valuable features are visual and audio, as they are very clear with no interruptions.

It has a chatting feature, document sharing, and features that are required for online meetings.

What needs improvement?

Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have.

For how long have I used the solution?

I have only recently started using Microsoft Teams. It's been more than a month.

We are using the latest version.

Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

This is a stable solution.

How are customer service and support?

I have not contacted technical support, as I have not had any issues.

Which solution did I use previously and why did I switch?

We were using Zoom but there were some issues, then we started using Microsoft Teams. We were also using previously using Webex as well as Skype. In total, there are many different products that I have used.

How was the initial setup?

The initial setup is easy to work through.

What other advice do I have?

We use several Microsoft products.

It's a good product that can handle multiple people. My impression of Microsoft Teams is very good.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1361892 - PeerSpot reviewer
Chief Architect at a tech services company with 10,001+ employees
Real User
Excellent integration features, particularly document sharing
Pros and Cons
  • "The integration, ability to share documents is very good."
  • "Inability to call into meetings."

What is our primary use case?

Our primary use case of Teams is for meetings, but we also use it for document management and chatting, things like that.

What is most valuable?

I would consider document management a valuable feature. It's really the integration, being able to create groups to share documents that I think is the best. In other words, I can set up a meeting and associate documents to that meeting and everybody can see it. 

What needs improvement?

I think the solution would be improved by giving people the ability to call into meetings. I don't think we have that ability yet.

For how long have I used the solution?

I've been using this solution for nine months. We're partners with Microsoft and I'm the chief architect in our company. 

What do I think about the stability of the solution?

This is a solid and stable solution. 

What do I think about the scalability of the solution?

The scalability of this solution is good. We have almost 140,000 users in this company and Teams is used extensively. 

How are customer service and technical support?

The technical support is good. 

What other advice do I have?

I would recommend spending the time to learn the product, there is a learning curve.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
System Architect at Silvery LLC
Real User
Improved communication between teams and within teams
Pros and Cons
  • "You can add teams to a conversation. You can create reports, project plans, or many other things based on Microsoft solutions. It has improved communication between teams and within each team."
  • "I think they can improve the all those segments for channel bulking. Also, some functionalities which migrated from Skype for Business to Teams, is not supported by Teams. We had used them in Skype for Business."

What is our primary use case?

We use Teams for onboarding. It helps with worker coordination.

How has it helped my organization?

You can add Teams to a conversation. You can create reports, project plans, or many other things based on Microsoft solutions. It has improved communication between teams and within each team.

What is most valuable?

There are many functionalities we can work with.

What needs improvement?

I think they can improve all those segments for channel bulking. Also, some functionalities which migrated from Skype for Business to Teams, is not supported by Teams. We had used them in Skype for Business.

I think it would be better if we had some improved planning on Teams.

For how long have I used the solution?

We've been using this solution for around two years.

What do I think about the stability of the solution?

I think it's quite stable.

What do I think about the scalability of the solution?

The product is scalable, but the organizations that I helped are around 1,000 users. Some organizations that are supported by our company have 1,000 or more people.

One administrator helped us with our experience of Office 365 and administered this solution. I think three would be enough to manage the solution.

How are customer service and technical support?

Microsoft's support is okay.

Which solution did I use previously and why did I switch?

There are no products that I can say have all of Teams' possibilities. There are separate products to maintain for all the functions I need, which I can now do in one product.

How was the initial setup?

The initial set up is really easy. You can download a file setup from their portal as long as you are authorized to use it. One user took around five minutes to set up.

What's my experience with pricing, setup cost, and licensing?

It is the standard license which is part of many Office packets.

What other advice do I have?

Just set up and enjoy. It is no problem to use this product.

I would rate this product as eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
ITSM Consultant at VerrakiPartners
Consultant
Great for collaboration, easy to integrate with other applications, and very stable
Pros and Cons
  • "You can easily integrate with other applications quite easily."
  • "With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use."

What is our primary use case?

I primarily use the solution for office meetings.

What is most valuable?

The solution is perfect for meeting purposes, which is how we mainly use it.  

The product has the capability to allow me to do recordings of any session which is very helpful. When the meetings are happening, I'm also able to text with people as a secondary form of communication. 

 I can use the calendar aspect with it to track my day and to know what I'm going to do. 

For collaboration purposes, it's been very, very handy to use, and it's great for chat purposes. It's nice to not always have to pick up the phone when you can just chat via teams instead.

You can easily integrate with other applications quite easily.

What needs improvement?

There's definitely room for improvement. 

With respect to security, there needs to be more work done. I was surprised, for example, yesterday, when my daughter was able to use my Microsoft Teams interface for her schoolwork. I was surprised that they could do that, because I believe it was only for my own personal use.

In order to avoid others using it, it needs a password of its own. I don't know how to do that. Maybe Microsoft can make it so that there is a provision for multi-users on a particular system.

I've heard that hackers are beginning to jump on meetings like they were on Zoom previously. This needs to be addressed immediately.

For how long have I used the solution?

I've been using the solution for the past two to three years at this point.

What do I think about the stability of the solution?

The solution is very stable. It doesn't have any bugs or glitches. It doesn't crash or freeze. It's great.

What do I think about the scalability of the solution?

I've never tried to scale it personally, however, I do believe it would be possible to do so.

How are customer service and technical support?

Microsoft's technical support for Teams is fantastic. We're quite satisfied with its level of service. They are very responsive and knowledgeable.

Which solution did I use previously and why did I switch?

Our organization may have previously used WebEx. I believe we also used Skype occasionally.

I use a few different solutions right now. I use Zoom practically every day, even with my kids at home. I use Microsoft Teams for office meetings practically every day. I'll be joining a session very soon, and I'll be using Cisco Webex for that. It varies as to which I use. I'm not exclusively on Teams.

What other advice do I have?

We're a customer of the solution. We aren't a reseller.

We have the solution in house, so we have an Azure engineer in-house.

I'd recommend the solution; it's a fantastic product.

I'd rate it eight out of ten overall.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1209240 - PeerSpot reviewer
Head of Software department & Head of Security department at a tech services company with 11-50 employees
Consultant
Enables us to track the status of all the different tasks we have created but it is not a complete solution
Pros and Cons
  • "The product is continually growing to add new features and functionality."
  • "The product is immature and lacks some of the features and functionality you would expect in a collaboration tool."

What is our primary use case?

We are primarily using the product for collaboration and planning. We create tasks in the Planner, we can track the status of all the different tasks we have created and we can share the progress we achieve on these tasks between coworkers. It helps us measure progress and to collaborate.

What is most valuable?

The most valuable feature for us is the Teams Planner module. This is a module where we enter projects and tasks that we want to track. We also use the Chats module and find that useful as well to work in conjunction with this tool.

What needs improvement?

One of the places where this product can improve is in file sharing. Using the Planner, it should be easier to link to external files. As the product is set up now, you are obliged to use links to files that will be stored in SharePoint. You cannot integrate files in a node. One of the reasons why we prefer using Trello at this point is because you can add links to the files on each card (project) as you want. It is more open and less limited.

The possibility to attach any kind of content to any card created in Planner is the reason why we didn't stop using Trello completely. With Teams, the constraint regarding the files means we have to separately log on SharePoint and to upload files on to OneDrive to share them. The added complexity means we are losing time over something that should be easier. If this feature could be enhanced so file attachment is easy, I think I would prefer to use Teams instead of Trello.

One functionality that could add value to the product would be better logging of histories. For example, when you've got a conference call and you're using Teams, it would be useful to have a record of the participants in the call. If you have a conference call where there are five participants, the product should be able to record this information as a history of the project without having to ask separately for introductions. Currently, the product is not able to track this information and it doesn't seem that Teams offers the possibility to track the history of the calls that have been completed. 

Another feature that would be useful is the ability to create a VCF (Virtual Contact File) directly from an appointment, through the calendar, or through a phone call. It could be great if you just could right-click on the name of the contact and create a VCF file. Later, you will be able to import the contact into Outlook, for example. It could be a very useful time-saver. 

For how long have I used the solution?

We have been using Microsoft Teams for about one year.

What do I think about the stability of the solution?

I have never noticed any stability issues with Teams, so I think it's good. I don't think there is any need for improvement in that way except to maintain the level of stability as the product develops.

What do I think about the scalability of the solution?

To be honest, we have never explored the possibilities for further expanding the capabilities of the program. I'm quite sure we can explore the addition of features and functionality that do a lot of interesting things. But because it is a bit clumsy to use the file attachments, which is really a basic task I try to avoid using it and I favor the use of Trello instead of Teams. Because we do not currently use it more, we don't do much exploration into scaling it. I don't think there is any real problem with scaling the number of users. But again, we have not been pushing the limitations or the product to scale its use.

Which solution did I use previously and why did I switch?

We use Teams in the same way that we are using Trello but we lean toward using Trello because of the ability to attach files. So Trello is what we were using before and it is really still what we are using now. We have not migrated to Teams fully although we are using it for some projects and exploring the possibilities.

The product is still developing and may integrate better with Office 365 applications, but there is still a little bit missing in the functionality besides just the file attachments. I think it is possible to improve the interface. A lot of things I would expect to be able to do are currently impossible. I would like to be able to interact with objects better. For example, if you go in the call component and you look at your contacts, you don't have the capability to do much to interact with the contact object. You can launch a conversation and you can make a phone call but you cannot manage the contact object and I wish able to.

For example, you cannot right-click in order to copy the contact to collect the basic information. To be able to create a VCF file would be perfect. But even without going so far, there is a lot of little interaction that would be interesting to be able to do that we cannot. Currently, the product limitations are keeping us from migrating to expanding its use.

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate Teams as a seven as of now. But the quality of the product is rising from month-to-month. There is a lot of improvement. Microsoft is still developing it in a smart way. But at the moment it is not a complete solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1292979 - PeerSpot reviewer
Senior System Administrator at a comms service provider with 10,001+ employees
Real User
A scalable solution that is used for conducting meetings
Pros and Cons
  • "Using the solution's screen-sharing feature, we can go through a document together and take control."
  • "The solution’s stability could be improved."

What is our primary use case?

We use Microsoft Teams for meetings. Since the pandemic, most of my clients don't physically go to offices, and we do most of our meetings through Microsoft Teams.

What is most valuable?

Using the solution's screen-sharing feature, we can go through a document together and take control.

What needs improvement?

The solution’s stability could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for the past two years.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution. I rate Microsoft Teams an eight out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution. Around 5 users are using the solution in our organization. The solution is used a few times a week in our company.

I rate the solution ten out of ten for scalability.

How was the initial setup?

The solution’s initial setup is easy.

What about the implementation team?

The solution is deployed on the cloud in our organization. The solution’s deployment took a few minutes.

What other advice do I have?

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Lead | WDG projects at a tech vendor with 11-50 employees
Real User
Top 5
The best solution to communicate with teammates and schedule meetings
Pros and Cons
  • "The most valuable features of Microsoft Teams are scheduling a meeting and integration with other Microsoft services like SharePoint and OneDrive."
  • "The software could be optimized for Mac systems because sometimes it is slow and consumes a lot of memory."

What is our primary use case?

We use Microsoft Teams in our company to communicate with teammates and schedule meetings.

How has it helped my organization?

Compared to other solutions like Skype, Microsoft Teams is a good tool for communicating with teammates.

What is most valuable?

The most valuable features of Microsoft Teams are scheduling a meeting and integration with other Microsoft services like SharePoint and OneDrive.

What needs improvement?

The software could be optimized for Mac systems because sometimes it is slow and consumes a lot of memory.

For how long have I used the solution?

I have been using Microsoft Teams for one year.

What do I think about the stability of the solution?

I rate Microsoft Teams an eight out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams an eight out of ten for scalability.

How was the initial setup?

The solution’s initial setup is easy.

What other advice do I have?

I am using the latest version of Microsoft Teams. Microsoft Teams is deployed on-cloud in our organization.

Microsoft Teams is the best tool for team communication.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Vice President at a tech services company with 201-500 employees
Real User
Bundled with other software, integrates well, and has good audio quality
Pros and Cons
  • "One big advantage of this solution over competitors is it is bundled with Office 365. This makes it more convenient."
  • "This solution is not as popular for companies to use as other solutions making it a disadvantage."

What is our primary use case?

We use the solution for group meetings.

What is most valuable?

One big advantage of this solution over competitors is it is bundled with Office 365. This makes it more convenient. Additionally, this solution integrates well with Outlook, which is part of the bundle, and other applications such as your calendar.

What needs improvement?

This solution is not as popular for companies to use as other solutions making it a disadvantage.

For how long have I used the solution?

I have been using the solution for a couple of months.

What do I think about the scalability of the solution?

We have approximately 260 people in my organization using this solution.

Which solution did I use previously and why did I switch?

I have used Zoom previously and I have found there are technical problems frequently, such as the meeting or voice cuts out. This can happen even if the same network is used. The quality of voice is better with this solution.

What other advice do I have?

I would recommend this solution to others because I have had good experiences.

I rate Microsoft Teams an eight of out ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user