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reviewer1492392 - PeerSpot reviewer
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
Real User
Top 5Leaderboard
The solution can be used for internal and external meetings in small organizations
Pros and Cons
  • "Compared to Zoom, Microsoft Teams is a very good solution and works well."
  • "The solution's recording could be improved because it is not as good as other products."

What is our primary use case?

We use Microsoft Teams for internal and external meetings.

What is most valuable?

Compared to Zoom, Microsoft Teams is a very good solution and works well. The issues which were there earlier are much better now.

What needs improvement?

The solution's recording could be improved because it is not as good as other products. Some more advanced switches can be introduced in the solution to make the recording more usable or editable.

Microsoft should make available some option with the product to cut a part of a meeting video at a specific time instead of using the entire video. An option should be made available to trim the video and convert it into a different kind of extension like MP4 OR MP3, which we can use in the website recording or keep for future reference.

For how long have I used the solution?

I have been using Microsoft Teams for three years.

Buyer's Guide
Microsoft Teams
December 2024
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What do I think about the stability of the solution?

Microsoft Teams is a stable solution. However, sometimes we face issues because the user's status doesn't update properly, which causes some syncing problems. Sometimes the user's status doesn't update very quickly, and it shows a user's status as offline when the user is online.

What do I think about the scalability of the solution?

Microsoft Teams is a scalable solution, and more than 300 to 400 users use the solution in our organization.

How are customer service and support?

The solution's technical support depends upon the call volume. Mostly, it's good, but sometimes you may face issues with the technical support's response time.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is easy.

What about the implementation team?

Installing Microsoft Teams for our entire office takes five to ten minutes. The solution does not require any special maintenance.

What's my experience with pricing, setup cost, and licensing?

Microsoft Teams comes with a yearly subscription, which is not very expensive. In addition to the subscription cost, if you want to buy some additional service, you must pay for it. Options are available for adding, removing, and scaling the license based on our requirements.

What other advice do I have?

Microsoft Teams is installed on-cloud in our organization.

Microsoft Teams is a good solution. It is a good solution for someone with a basic need and not a very high-end need for HD video. The solution is good for a conference of around thirty to forty people. However, the solution is still not scalable for bigger organizations with a huge number of users. Microsoft Teams is an ideal solution for smaller organizations and smaller meetings.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2213736 - PeerSpot reviewer
Senior Network Consultant at a comms service provider with 10,001+ employees
Real User
Top 10
An efficient solution for communication that enables users to build teams and collaborate
Pros and Cons
  • "We can build a team with a group of people and upload documents."
  • "The product should provide a to-do list feature."

What is our primary use case?

I use the product as a communication channel with my colleagues.

What is most valuable?

The idea of building teams is valuable to me. We can build a team with a group of people and upload documents. It is like an internal SharePoint.

What needs improvement?

The product should provide a to-do list feature.

For how long have I used the solution?

I have been using the solution for five years.

What do I think about the stability of the solution?

The product is stable. We haven’t faced any major outages.

What do I think about the scalability of the solution?

Over 1,000 people use the solution in my organization.

How was the initial setup?

The solution is deployed on the cloud.

What other advice do I have?

The product has been working well. I have no complaints. I would recommend the solution to others. The solution performs well, and it satisfies all my needs and expectations. I haven't faced any problems with it and have never missed any service or application. Overall, I rate the product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
December 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
It support specialist at AESG
Real User
Top 5
Has Microsoft Planner feature and can share files
Pros and Cons
  • "The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."
  • "The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."

What is our primary use case?

We use the solution to collaborate and share files. 

What is most valuable?

The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on.

What needs improvement?

The tool has two versions:  the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web.

The difference is that when using the web version, most of the features and options for external groups are easier to find than the desktop application.

For how long have I used the solution?

I have been using the solution for a long time. 

Which solution did I use previously and why did I switch?

Microsoft Teams is more flexible compared to other alternatives. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is average. 

What other advice do I have?

My colleagues use Microsoft Copilot. I rate the overall solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AnandMaurya - PeerSpot reviewer
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Real User
Top 5Leaderboard
Easy-to-setup solution with efficient technical support services
Pros and Cons
  • "It is easy to coordinate with the technical support team in case of queries."
  • "Its stability could be better."

What is our primary use case?

We use the solution for communications within the organization.

What needs improvement?

The solution's stability could be better.

For how long have I used the solution?

We have been using the solution for five to six years.

What do I think about the stability of the solution?

The solution's stability is a six or seven out of ten. We encounter critical issues sometimes.

What do I think about the scalability of the solution?

The solution's scalability is a six or seven out of ten. We have 20-25 users in our organization.

How are customer service and support?

It is easy to coordinate with the solution's technical support team in case of queries.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup process is easy. The time taken for deployment depends on specific requirements.

What other advice do I have?

It is an excellent solution. I recommend it to others and rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mouzong Francis - PeerSpot reviewer
Technical manager at SANCFIS FASO
Real User
Top 10
The solution has good video calling features, but its security features could be improved
Pros and Cons
  • "The most valuable feature of Microsoft Teams is its video calling."
  • "The solution's security features could be improved."

What is most valuable?

The most valuable feature of Microsoft Teams is its video calling.

What needs improvement?

The solution's security features could be improved.

For how long have I used the solution?

I have been using Microsoft Teams for four years.

What do I think about the stability of the solution?

Microsoft Teams is a very stable solution. I rate Microsoft Teams an eight out of ten.

What do I think about the scalability of the solution?

Microsoft Teams has good scalability, and around 30 users use the solution in our organization.

How are customer service and support?

The solution's customer support team responds within 30 minutes to one hour.

How would you rate customer service and support?

Negative

What other advice do I have?

Microsoft Teams is a cloud-based solution. 12 technical staff, including managers, admins, engineers, and developers, are required to deploy and maintain the solution.

I would recommend Microsoft Teams to other users.

Overall, I rate Microsoft Teams a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Bruno Okubo - PeerSpot reviewer
Product manager at CLM Software
Real User
A scalable solution that can be used to discuss confidential matters among organizations
Pros and Cons
  • "What I use the most is the plugin or the optimization feature."
  • "Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time."

What is our primary use case?

I used Microsoft Teams for work, and I like the usability of the solution here in Brazil. A lot of my colleagues always complain about Microsoft Teams, saying that the solution wastes a lot of machine capability, but I don't have a problem with that. Microsoft Teams works just fine with Outlook, and I have no problem using the solution. I like how sharing the screen or specific windows with Microsoft Teams is easy. I have no problem with the stability of the solution.

How has it helped my organization?

We have an open team; other organizations can find and talk to us on Microsoft Teams. We don't have to talk about work using other solutions like WhatsApp. We choose WhatsApp because it's easier for us. However, when I want to speak about something more confidential, I do it on Microsoft Teams. Whenever I talk to a partner, we talk on Microsoft Teams, as our platforms are open to each other. I utilize Microsoft Teams to discuss confidential matters.

What is most valuable?

What I use the most is the plugin or the optimization feature. When I want to create a meeting on Outlook, I can automatically share the Microsoft Teams link.

What needs improvement?

Microsoft Teams should include the possibility of creating questionnaires or polls during webinars, whereby the people watching can answer the questionnaires in real time.

For how long have I used the solution?

I have been using Microsoft Teams for three years.

What do I think about the stability of the solution?

I rate Microsoft Teams a seven out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams ten out of ten for scalability.

How was the initial setup?

The solution’s initial setup is straightforward.

What other advice do I have?

I am using the latest version of Microsoft Teams.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Peter Berge - PeerSpot reviewer
Jedox Consultant at Qbit Aps
Real User
Top 10
An easy-to-deploy solution that provides great file-sharing features and other add-ons
Pros and Cons
  • "File sharing is the most valuable feature."
  • "To Do tasks’ ease of use should be improved."

What is our primary use case?

We run most projects in Teams. We use it for file sharing with customers and internally. We also use To Do on Teams to follow up.

What is most valuable?

File sharing is the most valuable feature. It is so simple to send a file in chat or a team’s site. It is very useful.

What needs improvement?

To Do tasks’ ease of use should be improved. It should be simplified. The product should also enable users to mention people on tasks.

For how long have I used the solution?

I have been using the solution for probably two years.

What do I think about the stability of the solution?

The solution is stable. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The product pulls some computing power. More than 40 consultants, developers, and customers use the solution in our organization.

How was the initial setup?

Setting up a Teams site and a project in Teams is straightforward and easy. The solution is deployed on the cloud in our organization.

What other advice do I have?

If someone wants to use the product, they could look at the add-ons provided by it. It has quite a few add-ons. Overall, I rate the product an eight or nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Himbert Leung - PeerSpot reviewer
Information Security Manager at Konew Fintech Corporation Limited
Real User
Top 5
An easy-to-use solution that can be used for meetings, calling, and chatting
Pros and Cons
  • "Arranging online meetings is the most valuable feature of Microsoft Teams."
  • "The solution’s stability could be improved."

What is our primary use case?

We use Microsoft Teams for meetings, calling, and chatting.

What is most valuable?

Arranging online meetings is the most valuable feature of Microsoft Teams.

What needs improvement?

The solution’s stability could be improved.

Microsoft Teams should provide integration with Microsoft Office 365 tools.

For how long have I used the solution?

I have been using Microsoft Teams for about one year.

What do I think about the stability of the solution?

I rate Microsoft Teams a five or six out of ten for stability.

What do I think about the scalability of the solution?

I rate Microsoft Teams a seven or eight out of ten for scalability. Around 200 users are using Microsoft Teams in our organization.

How was the initial setup?

I rate Microsoft Teams a five or six out of ten for the ease of its initial setup.

What about the implementation team?

The deployment of Microsoft Teams takes a couple of minutes.

What other advice do I have?

Microsoft Teams is deployed on-cloud in our organization.

Microsoft Teams is quite convenient to use, and it's integrated with other Microsoft software.

Overall, I rate Microsoft Teams an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user