We use Microsoft Teams for collaboration and internal communication in our organization. We also used it for online meetings and virtual webinars during COVID.
Head of Pre-Sales at Positron Multiverse Co., Ltd
A well-rounded tool for internal communication with real-time file sharing capabilities
Pros and Cons
- "It is easy to share files online in real time with Microsoft Teams."
- "Sometimes Avaya is required for Teams to work well on phones."
What is our primary use case?
How has it helped my organization?
Its ability to streamline communications has helped. Teams can do chat, voice, and video calls as well. Sometimes, we require a lot of communication by email, and Microsoft Teams can also be used for that.
What is most valuable?
It is easy to share files online in real time with Microsoft Teams. We can have online meetings embedded with security to protect all our communication and conversations.
What needs improvement?
Since large organizations use Teams, it requires a stable bandwidth and hardware performance when we start the application. Moreover, it needs a stable bandwidth when we open the application on the phone, as we cannot communicate with Avaya properly. Sometimes Avaya is required for Teams to work well on phones.
Microsoft Teams requires web-friendly sign-up for calls.
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January 2025
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For how long have I used the solution?
I have been working with Mircosoft Teams since 2019.
What do I think about the stability of the solution?
Microsoft Teams is stable as long as the connection is good.
What do I think about the scalability of the solution?
There are 160 users in our organization using Teams. We have hosted live events, and we have gotten more than 1,000 participants to join.
How are customer service and support?
We raised an issue last year where the team could not use Microsoft Teams. We opened a ticket with the support team. They responded and informed us they had a backend system problem. After that, it took a few hours, and it worked fine.
How would you rate customer service and support?
Neutral
How was the initial setup?
Microsoft Teams is easy to set up, and there are no complexities. If you are using Office 365, you can download and install it. It automatically integrates with your account, so it has no problem. You can log into your account and download and install it on your own.
The solution is not difficult to maintain.
Which other solutions did I evaluate?
We tried Zoom as a guest but not the host. Webex is good because it is a Cisco product, and they have a team to support it from every angle. Both are better in terms of support, but I use Microsoft more than Webex.
What other advice do I have?
Webex and Zoom are better in terms of support, which we have only ever experienced when our customers face problems, and we have to contact support on their behalf.
I recommend Microsoft Teams, though, and I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Consultant at a comms service provider with 10,001+ employees
An efficient solution for communication that enables users to build teams and collaborate
Pros and Cons
- "We can build a team with a group of people and upload documents."
- "The product should provide a to-do list feature."
What is our primary use case?
I use the product as a communication channel with my colleagues.
What is most valuable?
The idea of building teams is valuable to me. We can build a team with a group of people and upload documents. It is like an internal SharePoint.
What needs improvement?
The product should provide a to-do list feature.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The product is stable. We haven’t faced any major outages.
What do I think about the scalability of the solution?
Over 1,000 people use the solution in my organization.
How was the initial setup?
The solution is deployed on the cloud.
What other advice do I have?
The product has been working well. I have no complaints. I would recommend the solution to others. The solution performs well, and it satisfies all my needs and expectations. I haven't faced any problems with it and have never missed any service or application. Overall, I rate the product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Microsoft Teams
January 2025
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832,138 professionals have used our research since 2012.
Sr Business Application Developer on Zoho Platform. at Tech Worriors
Offers a collaborative work platform for chatting, calling, and grouping
Pros and Cons
- "The tool's user interface is very good."
- "The solution is very expensive and I won't be able to afford it personally."
What is our primary use case?
I use Microsoft Teams for collaboration like chatting, calling, and grouping.
What needs improvement?
The solution is very expensive and I won't be able to afford it personally.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
My company has 150 users for Microsoft Teams.
How are customer service and support?
Microsoft's support is tricky and hard.
How would you rate customer service and support?
Neutral
How was the initial setup?
The product's setup is hard.
What other advice do I have?
I would rate the solution a nine out of ten. Compared to other technologies such as the ones from Google, I prefer Microsoft Teams. The tool's user interface is very good. However, I wouldn't recommend this solution for personal use. Companies can use this solution after considering costing factors. You can use the trial or PC version.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Associate Vice President - Office of Strategic ManagementVice President - Office of Strategic Management at Sakthi Finance Ltd,
Good voice clarity and easy to use but needs a better user interface
Pros and Cons
- "Organizing a meeting is very simple to do."
- "It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear."
What is our primary use case?
We use it for team meetings. We're still in the process of evaluating the solution, however.
What is most valuable?
The solution provides very clear conferencing, even on mobile devices. The voice clarity is excellent.
Organizing a meeting is very simple to do.
The solution provides for comfortable use. New users are able to navigate it pretty easily.
What needs improvement?
The interface of the solution could use improvement. Right now, the gold standard in terms of team conferencing user interfaces seems to be Zoom. Microsoft Teams should see if they could make their interface and usability as simple as that.
It's not as easy to augment your meetings as it is with competitors. For example, in Zoom, if I want to add attendees, I just grab the meeting link and post it to them. With Teams, how to do this is not as clear.
For how long have I used the solution?
I'm pretty new to Teams. I've only been using it for the past two months or so.
What do I think about the stability of the solution?
The stability of the solution is good. The product is reliable in that sense. I haven't experienced crashes. There aren't bugs or glitches that disrupt the user experience.
What do I think about the scalability of the solution?
It's quite easy to scale the solution if you need to. It's possible to add new people into meetings, for example. We haven't had any issues in that sense.
How are customer service and technical support?
Our IT department is engaging with Microsoft locally. I haven't made contact with technical support personally. As we were offered one free month of service, we're doing some experiments ont he platform.
Which solution did I use previously and why did I switch?
We are now on Chatter. The entire team is using and Chatter. We have 5,000 Chatter licenses. The entire organization is using it. We are also evaluating Microsoft 365 which includes Teams.
Internally we are using Chatter across the company as of now. We will continue to use Chatter as it is part of our CRM and all the customer and customer service related communication will be through Chatter only. We are planning to use Microsoft Teams as a collaborative platform in the future.
Currently, now the entire communication of the company is between Teams and the corporate office is appraising each solution.
I've used Zoom in the past, as well as WebEx. With Teams, the clarity of the meeting is good, including when you are using it on a wireless device. Zoom, however, has the easiest interface. It's the most popular option currently on the market. Everyone is using Zoom.
WebEx I wouldn't recommend. It takes a lot of bandwidth and is more difficult to use.
How was the initial setup?
The initial setup was a bit complex. I couldn't really follow it very well.
What's my experience with pricing, setup cost, and licensing?
Microsoft offers new users one free month of service, so it's easy to try it out if you want to.
What other advice do I have?
Currently, we're just a customer of Microsoft. We aren't consultants or resellers.
To be honest, everyone is using Zoom these days. The familiarity with that system is higher, and the recommendation for that system is higher.
When I set up Microsoft Teams, people were not very accustomed to how to use it. However, users have found that using it on the laptop is pretty good. Overall the system looks good. That said, when you try to use it on mobile, we've found the bandwidth is higher.
Currently, as a new user, I would rate the solution seven out of ten. If the interface was just a bit better, and it was easier to organize a meeting, I would rate it higher. Generally, it just needs to be tweaked to make it more user friendly.
Although we're not fully subscribed to the solution, I would recommend it to others.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a transportation company with 501-1,000 employees
Greta integration with Microsoft products, good call quality, and perfect for large group meetings
Pros and Cons
- "We like that you can get a lot of users on one call without the call actually failing or losing quality. Hosts can connect, if I recall correctly, up to 90,000 people. If you need a massive company-wide meeting, you can do it."
- "The UI can be further improved upon. When I used to use Skype, Skype was a small window that opened on your desktop. With Teams, when you use it, it occupies your full screen just like if you were in Word or Excel. Skype worked more like an app, which I preferred. I liked being able to use it in a minimized screen. If Teams could emulate that a bit, it would be a better user experience."
What is our primary use case?
We primarily use the solution for video conferencing and meetings.
What is most valuable?
There are a lot of applications being developed on Microsoft for Teams. They are building out a lot of Office 365 apps and the integration with everything is great.
The call quality has been very good, especially compared to Skype.
We like that you can get a lot of users on one call without the call actually failing or losing quality. Hosts can connect, if I recall correctly, up to 90,000 people. If you need a massive company-wide meeting, you can do it.
What needs improvement?
The UI can be further improved upon. When I used to use Skype, Skype was a small window that opened on your desktop. With Teams, when you use it, it occupies your full screen just like if you were in Word or Excel. Skype worked more like an app, which I preferred. I liked being able to use it in a minimized screen. If Teams could emulate that a bit, it would be a better user experience.
When we share the screen, we can't actually take control of the user's screen. When I'm trying to do some activity for another person or want to change something for them, it's not possible. In a technical way, I would like to take control of a system where I'm seeing the screen and I want to do some changes, while we are discussing things during meetings.
For how long have I used the solution?
We've been using the solution for about six months now. It hasn't been that long.
What do I think about the stability of the solution?
There are occasional patches that are released and updates that need to happen. Occasionally services go down. However, for the most part, the solution is stable.
What do I think about the scalability of the solution?
We haven't had any scalability issues so far. With the COVID-19 situation, our usage really shot up on Teams. We didn't run into any problems scaling up. So many people who were not using Teams are on the platform now. Previously, the solution was used by 30-40% of the company, and now it's closer to 70-80%.
How are customer service and technical support?
I've never been in touch with technical support.
Which solution did I use previously and why did I switch?
We used to rely on Skype and have since moved over to Teams. It was pretty simple for us to decide on Teams because we were already using Microsoft products.
A lot of the products that we use are Microsoft, including Skype. However, Microsoft is slowly stopping support for Skype and they're moving towards Teams due to the fact that a lot of applications are getting developed now on Teams.
How was the initial setup?
It took our company about two months to put everything in place. We had to do some integration with a few of our colleagues.
What's my experience with pricing, setup cost, and licensing?
I'm not really too sure on the pricing. That is not something that I handle. That is something that our payment team handles.
What other advice do I have?
We're just a customer. We're not partners with Microsoft.
I would rate the solution eight out of ten. If the UI was better, where the system wouldn't take over the whole screen. I'd rate it higher. I'd also rate it higher if there was the capability not to just share screens, but to take over the screens of other people in a meeting, so discussions and changes could happen in real-time.
I'd definitely recommend Teams over both Skype and Zoom. In my opinion, it's far superior.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
It support specialist at AESG
Has Microsoft Planner feature and can share files
Pros and Cons
- "The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."
- "The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."
What is our primary use case?
We use the solution to collaborate and share files.
What is most valuable?
The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on.
What needs improvement?
The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web.
The difference is that when using the web version, most of the features and options for external groups are easier to find than the desktop application.
For how long have I used the solution?
I have been using the solution for a long time.
Which solution did I use previously and why did I switch?
Microsoft Teams is more flexible compared to other alternatives.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
My colleagues use Microsoft Copilot. I rate the overall solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 1, 2024
Flag as inappropriateProject Manager at a government with 10,001+ employees
A highly stable and easy-to-deploy tool that enables collaboration and saves time
Pros and Cons
- "Sharing screens is valuable."
- "The interface must be more user-friendly."
What is our primary use case?
I use the solution for conference and collaboration purposes.
How has it helped my organization?
The product helps in saving time in meetings and in sharing documents.
What is most valuable?
Sharing screens is valuable. Sharing documents and conducting conferences are also valuable.
What needs improvement?
The interface must be more user-friendly.
For how long have I used the solution?
I have been using the solution for two years. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten.
How was the initial setup?
The product was easy to set up.
What was our ROI?
The returns are on the transportation and time consumption we face when we are not using virtual tools like Microsoft Teams.
What other advice do I have?
The more we use and get involved with the product, the more we learn. Overall, I rate the product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT at Brillux GmbH & Co. KG
An easy to use solution that works as a collaboration platform to chat and share documents
Pros and Cons
- "The solution is simple and present in many devices at one time."
- "The product's support can be better."
What is our primary use case?
We use the solution as a collaboration platform to do telephone service, chat, and share documents.
What is most valuable?
The solution is simple and present in many devices at one time.
What needs improvement?
The product's support can be better.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
I would rate the product a nine out of ten.
What do I think about the scalability of the solution?
My company has 2700 users for the product. I use the product every day.
How are customer service and support?
The solution's support is good sometimes and other times not.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I also use Zoom and Cisco Webex for meetings. However, I have found that Teams is easier to use.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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