Microsoft Teams vs Skype for Business comparison

Microsoft Teams and Skype for Business are both solutions in the Virtual Meetings category. Microsoft Teams is ranked #4 with an average rating of 8.4, while Skype for Business is ranked #3 with an average rating of 7.7. Microsoft Teams holds a 2.7% mindshare in VM, compared to Skype for Business’s 13.4% mindshare. Additionally, 95% of Microsoft Teams users are willing to recommend the solution, compared to 79% of Skype for Business users who would recommend it.

Microsoft Teams

Read 166 Microsoft Teams reviews

456 Views
183 Comparison Views

95% willing to recommend

Skype for Business

Read 62 Skype for Business reviews

2,218 Views
904 Comparison Views

79% willing to recommend

Microsoft Teams

Skype for Business

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Executive SummaryUpdated on Feb 3, 2025

Microsoft Teams and Skype for Business compete in the communication and collaboration category. Microsoft Teams has the upper hand due to its broader integration with Office 365, superior project management tools, and comprehensive communication capabilities.

Features: Microsoft Teams offers seamless integration with Office 365 apps, flexible team creation for projects, and excellent video conferencing capabilities. Skype for Business is known for strong VoIP features, audio and video call capabilities, and instant messaging with presence functions.

Room for Improvement: Skype for Business requires additional gateways for platform integration, suffers from limited mobile support, and can face call quality issues. Microsoft Teams demands significant bandwidth, can be resource-heavy, and its interface could be more intuitive. It also needs improved third-party tool integration and AI capabilities.

Ease of Deployment and Customer Service: Skype for Business is commonly deployed on public and on-premises clouds and has mixed customer service experiences, especially in customization. Microsoft Teams offers versatile cloud deployment options and is part of Microsoft 365, leading to positive customer service feedback for its responsive support.

Pricing and ROI: Skype for Business is affordable when bundled with Office 365, although licenses can be costly, impacting ROI. Microsoft Teams, bundled with Microsoft 365, provides a cost-effective solution with various user level pricing and favorable terms for educational institutions, offering a better ROI due to its broader functionalities.

To learn more, read our detailed Microsoft Teams vs. Skype for Business Report (Updated: April 2025).

Buyer's Guide

Microsoft Teams vs. Skype for Business

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Teams

Ranking in Virtual Meetings

4th

Average Rating

8.2

Reviews Sentiment

7.5

Number of Reviews

166

Ranking in other categories

Enterprise Social Software (1st)

Skype for Business

Ranking in Virtual Meetings

3rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Microsoft Teams is 2.7%, up from 1.5% compared to the previous year. The mindshare of Skype for Business is 13.4%, up from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Arun Srivastav

CEO at Planfirma Technologies Private Limited

Seamless presentation and collaboration enhance organizational productivity

There are three main areas for improvement: Firstly, AI capabilities should be integrated into Microsoft Teams to provide better transcript services and offer multiple language support. Secondly, it should allow participants to remain visible during presentations, enhancing interaction. Lastly, it needs broader integration capabilities with other products, like Salesforce ( /vendors/salesforce ), which is currently limited.

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Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Teams is a scalable tool because it integrates with many other tools and different kinds of apps."

"The most valuable feature of Microsoft Teams is its video calling."

"Its feature that allows for meetings is very good. Also, the solution's performance has been good, and there have been no issues. I rate the performance of the solution a ten out of ten."

"The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."

"This is a reliable and stable solution."

"The solution's stability is quite good, and it doesn't crash and freeze up when you have a large number of users."

"I like the tool's screen share feature."

"This solution is great for ad hoc video conferencing. It's so easy to start a meeting."

More Microsoft Teams pros

"The integration with Microsoft Outlook for creating and scheduling meetings is nice."

"The product's initial setup phase is very easy."

"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."

"I like the seamless integration to local telecommunications."

"The solution is stable and scalable."

"We like the easy provisioning of Skype for Business Conferencing."

"The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."

"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."

More Skype for Business pros

Cons

"The solution needs to integrate ChatGPT so that the solution can summarize the meetings. The solution needs integration with AI. Copilot is already in the pipeline."

"The product is immature and lacks some of the features and functionality you would expect in a collaboration tool."

"There can be more customization and also the task management tools needs better tools for integration."

"One challenge I've encountered with the tool is that it's not as intuitive as it could be. For example, when making invitations or initiating calls, it often takes two or three clicks to get started, which feels less efficient compared to other tools like Zoom. The interface seems to have too much functionality packed into one environment."

"There could be performance spikes and better reliability. We saw a lot of stability issues."

"The solution should improve its user interface and recording features."

"I'd like Microsoft to start adding more AI functionality into Teams."

"One thing that could be improved is the auto-correction feature. When we type, we often send messages with spelling errors. While there is an edit feature to correct these mistakes, I think spelling-checking capabilities could still be improved."

More Microsoft Teams cons

"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."

"The solution's functionality needs to be moved to Microsoft Teams. Its technology is outdated."

"We would like to better customize our instructions within the Outlook plugin/invite, but we are unable to do so."

"The solution lacks to provide reporting functionality, and I would like to see the solution provide that feature."

"Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution."

"Lacks a zoom-in feature for whoever is presenting."

"Skype for Business is good for the PCs with higher bandwidth, but an improvement is required for low bandwidth usage."

"The group feature of Skype for Business needs improvement. It should also be improved for online lectures."

More Skype for Business cons

Pricing and Cost Advice

"The pricing for Teams is very competitive."

"The solution's pricing is reasonable and I would rate it an eight out of ten."

"The product's pro accounts are cheap."

"We are satisfied with the price of this solution."

"We get the solution on a corporate plan, where everything is included."

"If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user."

"The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive."

"You don't buy only the Teams license; you buy it as part of the Microsoft 365 bundle."

More Microsoft Teams pricing and cost advice

"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."

"Skype for Business' pricing is reasonable."

"We are using the subscription-based version of Skype for Business. There is a free version of the solution."

"We negotiated a fair price with Microsoft. It is definitely worthwhile to negotiate with them for the best price for your solution."

"The cost of Skype for Business is incorporated into our Office 365 licenses."

"A license is required to use the solution."

"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."

"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."

More Skype for Business pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

70%

Financial Services Firm

Government

Computer Software Company

Educational Organization

92%

Financial Services Firm

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Microsoft Teams?

The most valuable feature of Microsoft Teams for us is the ability to share files from OneDrive seamlessly.

See all answers

What is your experience regarding pricing and costs for Microsoft Teams?

Microsoft Teams comes with Office 365 ( /products/office-365-reviews ) licenses like E3, but there are options for those who prefer not to pay for Teams by using alternative products like Slack ( /...

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What needs improvement with Microsoft Teams?

The biggest issue with Microsoft Teams is switching identities, especially when communicating with external organizations. Users often don't know they have messages from another company unless they...

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What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.

See all answers

Comparisons

Atlassian Confluence vs Microsoft Teams

Compared 28% of the time

Symphony vs Microsoft Teams

Compared 26% of the time

SharePoint vs Microsoft Teams

Compared 11% of the time

Loom vs Microsoft Teams

Compared 10% of the time

Huddle vs Microsoft Teams

Compared 9% of the time

More Microsoft Teams Competitors

Webex vs Skype for Business

Compared 27% of the time

Cisco Unified Communications vs Skype for Business

Compared 26% of the time

TeamViewer vs Skype for Business

Compared 15% of the time

Zoom vs Skype for Business

Compared 14% of the time

GoToMeeting vs Skype for Business

Compared 7% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Microsoft Teams

March 2025

Download Microsoft Teams product report

Buyer's Guide

Skype for Business

March 2025

Download Skype for Business product report

Also Known As

MS Teams

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Overview

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.

We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Microsoft

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Microsoft

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

Microsoft Teams vs. Skype for Business

April 2025

Free Report: Microsoft Teams vs. Skype for Business

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