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DTM SAP at VARUN BEVERAGES LIMITED
Real User
Has a team sharing feature for remote access and document collaboration during calls and meetings
Pros and Cons
  • "Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings."
  • "In future releases, short voice messages would be useful."

What is our primary use case?

I use it for meeting prospects, current calls, and also for some apps like workflow and notes. It has been quite useful, and I find the tools and functionalities great.

What is most valuable?

Team sharing is really cool. It's great to have remote access, document sharing, and collaboration during calls and meetings. These features are excellent, and I haven't found them in other tools.

What needs improvement?

In future releases, short voice messages would be useful. Sometimes, when people are in other meetings, it would be great to leave a voice message if they're not reachable.

For how long have I used the solution?

I have been using Microsoft Teams for the past four years. We use the latest version because it generally gets updated through backend policies.

Buyer's Guide
Microsoft Teams
December 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is a stable solution. I would rate the stability an eight out of ten. 

What do I think about the scalability of the solution?

There are around 500 to 600 users in my organization using this solution. 

What about the implementation team?

The setup is usually done by the IT people in the organization. As an end user, we just start using the features and the product.

What's my experience with pricing, setup cost, and licensing?

My advice is that Microsoft Teams is not just a tool for meetings. It offers additional features and add-on apps like WebBooks, Azure, task planner, and more. Updates are regularly provided, and you can even use Excel tools on the go.

Overall, I would rate this solution a nine out of ten. If a tool provides everything I need without any issues, then it deserves the highest score. That's why I'm giving it a nine.

Which other solutions did I evaluate?

I have used Google Meet, Skype (the older version), and WebEx for meetings and webinars. But Microsoft Teams is quite advanced and has a lot of features.

If I compare it with Google Meet, Google Meet doesn't offer remote sessions. That is the main disadvantage compared to Google Meet.

What other advice do I have?

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. Engineer at a retailer with 10,001+ employees
Real User
Top 5
A reliable communication and collaboration platform with remote control tools
Pros and Cons
  • "Everything is valuable, such as the chats, the calls, and the file sharing."
  • "The remote control needs some improvement."

What is our primary use case?

The primary use case of Microsoft Teams is for internal and external communication. We also use it for chatting, team calls, screen sharing and remote control.

What is most valuable?

Everything is valuable, such as the chats, the calls, and the file sharing.

What needs improvement?

The remote control needs some improvement. I feel Zoom is much better than Teams, especially in remote controlling.

For how long have I used the solution?

I have been using Mircosoft Teams for more than five years as an end user.

What do I think about the stability of the solution?

As for the stability, I never faced an issue with Microsoft Teams. I might have faced an issue with Teams just once in my career, but I haven't seen any issues apart from that, I never saw any issue.

What do I think about the scalability of the solution?

I have never had issues with Mircosoft Teams. However, the IT guys handle the scalability. A lot of users in our organization use Microsoft Teams. More than 6,000 users use the solution in our organization.

How was the initial setup?

The solution is deployed on-premises for larger enterprises, but I think it is on the cloud as well.

What's my experience with pricing, setup cost, and licensing?

It is a bit more than moderately expensive. That's why the low-scale enterprises, not the mid-range, choose Slack and all these open-source tools.

What other advice do I have?

I am happy using Microsoft Teams and I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
December 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Bader Alsalman - PeerSpot reviewer
Director, PMO at Elm Co.
Real User
Top 10
A stable and scalable solution for managing internal communication
Pros and Cons
  • "Managing meeting on Microsoft Teams is better than managing traditional face to face meetings."
  • "There can be more customization and also the task management tools needs better tools for integration."

What is our primary use case?

Microsoft Teams is used in our organisation for internal communication and also for managing the meetings and other communications as well. 

What is most valuable?

Managing meeting on Microsoft Teams is better than managing traditional face to face meetings.

What needs improvement?

There can be more customization and also the task management tools needs better tools for integration.

For how long have I used the solution?

I have been using Microsoft Teams since 2019. 

What do I think about the stability of the solution?

It is a stable solution. I rate it eight out of ten. 

What do I think about the scalability of the solution?

It is a scalable solution. I rate the scalability a nine out of ten. 

How are customer service and support?

The technical support team is fair. I rate them an eight out of ten.

How was the initial setup?

The initial setup is straightforward. I rate it nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is fairly priced. 

What other advice do I have?

I rate the overall solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Redie-Ramos - PeerSpot reviewer
Cloud Engineer at eCloudvalley
Real User
Allows us to communicate internally across multiple locations and with our outside customers
Pros and Cons
  • "I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members."
  • "There's a feature that can send a notification to Team's channel, but I think there's no way to have it escalated on something like that."

What is our primary use case?

We use this solution for communication internally and with our outside customers.

It is on cloud, and we are installing the desktop version on our workstations. There are also cases that we are using the cloud, the web edition, because you can login to your account from any workstation.

It is deployed across our whole organization, so we are multinational. Currently, I'm in the Philippines, but we also have our team members in Taiwan, Singapore, and Malaysia. Everyone is using Teams, and we're communicating using Teams.

How has it helped my organization?

I think it has helped me organize my day-to-day activities. It has also helped me to align with the schedule of my colleagues and other partners because there's a feature where we can see the schedule of other Team members.

What is most valuable?

It is easy to send some calendar invites to have a research session with our customer.

What needs improvement?

There's a feature that can send a notification to the Team's channel, but I think there's no way to have it escalated.

For how long have I used the solution?

I have been using this solution since December 2020.

What do I think about the stability of the solution?

It's stable, but there have been times when I needed to login again, probably because of my internet connection.

What do I think about the scalability of the solution?

It's scalable.

Which solution did I use previously and why did I switch?

We have also used Viber, but it's not the best communication solution. We have also used ServiceNow for ticketing and Zoom.

How was the initial setup?

Setup was straightforward. You just need to sign in, and you can use it right away. Internally, we advised everyone to install Teams on their workstation after they received their service machines.

Everything took just a couple of minutes. You need to download a couple of megabytes and install it. Everything will be done in less than 30 minutes, including the sign in.

What about the implementation team?

It was done in-house. We did not have an indicated person for that. Everyone knows that they're using Teams and they install it by themselves. Most of the time, there is no help needed to install Teams.

What was our ROI?

From Teams alone, I think we are looking at it as the complete package, including the subscription of Microsoft Word and SharePoint. So overall, I think it is a good investment.

What's my experience with pricing, setup cost, and licensing?

It is affordable because it also includes the licenses on Microsoft Word, Microsoft Office and SharePoint. The subscription is already covered with the $10 per month subscription.

What other advice do I have?

I would rate this solution 9 out of 10. 

The implementation is straightforward. You just need to validate Teams, and the product certificate is good for the company using it versus the other service operating from other providers. The solution is good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
PeerSpot user
it_user1355814 - PeerSpot reviewer
Lecturer at a university with 201-500 employees
Real User
Microsoft Teams for Scrum during the Pandemic
Pros and Cons
  • "The communication part has been excellent so far."
  • "On rare occasions, it freezes and some people will lose sound or they could lose video."

What is our primary use case?

The primary use case of this solution is for communications.

How has it helped my organization?

In regards to COVID and the Pandemic, we would not be able to do our regular job without this mechanism in place.

We do our regular scrum meetings using Microsoft Teams. 

We have meetings with the entire company every week. There are hundreds of people connected and it works perfectly in terms of linking people together, showing some content, and showing some slides.

What is most valuable?

I am not familiar with all of the features yet, but some of the features I find to be most valuable are the visual conference call. We all see our videos as well as audios. 

The quality is much better than it is with Skype.

There is more clarity and everything is crisper.

We have not been using the collaboration part as much, as we are focusing on the communications rather than document sharing.

The communication part has been excellent so far.

What needs improvement?

While we are still familiarizing ourselves with the features, although I would say that there could be some improvements with some additional stability. For some who connect, and do not have a good connection from home or the internet is not as good, it needs a bit more stability. 

On rare occasions, it freezes and some people will lose sound or they could lose video. It needs better handling. 

It needs to be more robust in terms of stability. 

It's still a fairly new product, so they may still improve this a little.

For how long have I used the solution?

I have been using Microsoft Teams for a few days. 

We are using the Teams business version, which is the one that is offered with the 365 premium package.

What do I think about the stability of the solution?

There are some issues with stability and it could be improved.

Which solution did I use previously and why did I switch?

We are using Skype Enterprise but in two or three months, Skype is going to be decommissioned for us. The IT department has been using Microsoft Teams.

How was the initial setup?

We have a local client installed. The software is installed on our desktop and updated to the most recent version whenever it's available.

The initial setup is simple, but if you are a government agency, you have to make it more secure and more robust. 

There are additional purchases necessary to secure it in a government agency where you don't want to share a document or expose documents that may be private.

What's my experience with pricing, setup cost, and licensing?

If you have content that requires more security and you want to use it in a more secure manner, with more protection, then it will come at a higher cost. You have to set your environment up with additional features, such as multifactor authentication and identity protection, which are not available in the basic plan. Instead, they can be purchased additionally from Microsoft.

What other advice do I have?

My advice for anybody interested in Microsoft Teams is that it's a good product and they should hire some consulting services that are specialists if they are serious about implementing it the correct way.

At this time, Microsoft Team fulfills everything we need.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Database Administrator at e-Access Pvt Ltd
Real User
Top 10
Enhances productivity and teamwork with its seamless integration with other Microsoft applications, efficient communication, easy file sharing and storage, and effective team organization
Pros and Cons
  • "One of the most valuable aspects is the ability to record sessions on Teams, which is a beneficial feature."
  • "At times, we encounter difficulties with remote access through Teams, which requires improvement."

What is our primary use case?

We use it for daily or scheduled meetings.

How has it helped my organization?

Teams enhances collaboration within our team and with our customers. While we've had positive experiences overall, one issue we've encountered is inconsistent remote access through Teams. However, for field meetings and estimations, it functions effectively.

The video conferencing capability has significantly enhanced our remote meetings, making them more productive. It allows people from different locations to convene at a central point, enabling seamless sharing of views, solutions, and discussions without the need for physical travel. This efficient communication method enables us to address various matters and reach solutions in minimal time.

What is most valuable?

One of the most valuable aspects is the ability to record sessions on Teams, which is a beneficial feature. It allows for reviewing meetings afterward, ensuring that any missed details can be revisited and understood, contributing to better meeting outcomes.

The most valuable feature for our team's productivity in Teams is remote access, particularly because many of our clients are located remotely. This feature allows us to efficiently address issues without the need to travel to other countries or regions. Instead, we can initiate remote sessions through Teams to troubleshoot and resolve problems promptly, enhancing our ability to provide support regardless of geographical barriers.

What needs improvement?

At times, we encounter difficulties with remote access through Teams, which requires improvement. Access to the target server may not always function correctly when accessed remotely.

For how long have I used the solution?

We have been working with it for last three years.

What do I think about the stability of the solution?

It provides good stability capabilities. I would rate it eight out of ten.

What do I think about the scalability of the solution?

Scalability is contingent upon the projects at hand. As projects expand, so does the team size. This scalability is influenced by the number of global projects and remote sites. Additionally, it correlates with the client base; as clients increase, more personnel are required to support them. We have a team of two to three individuals, but as our business grows and client numbers increase, we will accordingly augment our team size to accommodate the expansion. I would rate it eight out of ten.


Our marketing team frequently utilizes this tool, often engaging with clients on a daily basis through multiple meetings. In contrast, our technical team typically uses it for work approximately three times a week.

Which solution did I use previously and why did I switch?

We previously utilized Zoom, but frequent interruptions and disconnections prompted us to transition to Teams.

How was the initial setup?

The initial setup process is straightforward, requiring only a few simple steps. Setting up Teams and scheduling meetings can be easily done with minimal effort. I would rate it eight out of ten.

What about the implementation team?

The deployment time may range from one to three months. Our deployment process involves setting up database, application, and web servers. However, we're currently facing a challenge as the Network Access Control service is unavailable on any cloud platform. Our solution relies on NAC for initial authentication, followed by communication with middleware before completing the cycle. Due to the absence of NAC on cloud platforms, we're exploring alternatives. Suggestions have been made to run the NAC function on-premises and then deploy the solution on the cloud. However, management is hesitant until a cloud-based NAC solution is available. This delay has stalled the project's progress despite initial work starting six months ago.


We've deployed the project with our in-house technical team, not relying on third-party assistance. Multiple teams were involved in the deployment process, including the development team and PMO team. Each team member played a crucial role, with approximately five to ten individuals participating in each deployment phase. Two people are sufficient for maintenance.

What was our ROI?

The ROI we've observed primarily stems from the significant time savings achieved through Teams. I would rate it nine out of ten.

What's my experience with pricing, setup cost, and licensing?

The price is relatively high. I would rate it eight out of ten.

What other advice do I have?

We consistently advise our clients to utilize Teams. Although some clients may request Zoom meetings, we promptly suggest using Teams for its reliability and seamless connectivity. Overall, I would rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Support at Mpklang
Real User
Top 20
Easy-to-setup solution helping us save time
Pros and Cons
  • "The solution's technical support team is helpful."
  • "They should add an integration API for the solution."

What is our primary use case?

We use the solution for online meetings.

How has it helped my organization?

The solution is already integrated with Office 365. We do not have to buy a different license or new version for it. We get version updates automatically. 

What is most valuable?

The solution's most valuable feature is its integration with Office 365. It has the best features for automation, Excel, and PowerPoint.

What needs improvement?

In the case of integrating the solution with other applications, we need technical support for configuration. To make the process easier, they should add an integration API. It will help us save additional costs.

For how long have I used the solution?

We have been using the solution as a customer since 2020.

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten.

What do I think about the scalability of the solution?

The solution is highly scalable. I rate it a nine out of ten. We have 1000 users in our organization, and we use it to its maximum potential.

How are customer service and support?

The solution's technical support is great. Their team is helpful.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup is easy. I rate its process a nine out of ten. It requires two technical support executives for maintenance.

What about the implementation team?


What was our ROI?

The solution helps us save a lot of time. Although, it requires high investment in terms of money.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is high. I rate its pricing a nine out of ten. It requires a fixed price to be paid annually or monthly.

What other advice do I have?

The solution is easier to find anywhere compared to open-source platforms. I rate it a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Inès Ben Lallahom - PeerSpot reviewer
CEO & Co-Founder at Alaya Shoes
Real User
Helps to chat with my team but needs to have more customizable options
Pros and Cons
  • "I use the solution to chat with my team."
  • "I would like to see more customization options in the product such as more integration with other tools."

What is our primary use case?

I use the solution to chat with my team. 

What needs improvement?

I would like to see more customization options in the product such as more integration with other tools. 

For how long have I used the solution?

I have been using the product for five years. 

What do I think about the stability of the solution?

I would rate the solution's stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate the product's scalability a seven out of ten. My company is a start-up and has 12 users for the product. 

How are customer service and support?

I haven't contacted technical support yet. 

How would you rate customer service and support?

Neutral

How was the initial setup?

I would rate the solution's setup a seven out of ten and we have deployed it on the cloud. 

What's my experience with pricing, setup cost, and licensing?

I would rate the solution's pricing a five out of ten. 

What other advice do I have?

I would rate the product a seven out of ten. It is a good tool and I don't have any problem with Teams. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user