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Sahil Shahi - PeerSpot reviewer
Market Researcher at SRINSOFT INC
Real User
Top 10
Helps to create meetings and share data through SharePoint
Pros and Cons
  • "SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature."
  • "The product should improve its pricing."

What is our primary use case?

The product helps to create meetings and share data through SharePoint. 

What is most valuable?

 SharePoint is the most important thing of the solution where you can share your data. I am also impressed with the real-time transcript feature. 

What needs improvement?

The product should improve its pricing. 

For how long have I used the solution?

I have been working with the product for a year. 

Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable and would rate its stability an eight out of ten. 

What do I think about the scalability of the solution?

The solution is scalable and I would rate it a seven out of ten. My company has 500 users for the product. 

Which solution did I use previously and why did I switch?

We used Zoom before and as an organization, we were in a testing mode on finding a solution that gave us more benefits and connected the departments easily. We use Microsoft 365 and Teams is an integrated service of the bundle. Hence, it is good for us. 

How was the initial setup?

We have deployed the solution on the cloud. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive and I would rate it a nine out of ten. 

What other advice do I have?

I would rate the solution a nine out of ten. Teams is the best compared to Zoom or Google Meet since it is easy to use. You need to take the whole package of Microsoft 365 and get Teams easily integrated with it. It's not necessary to buy individual licenses for Teams. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Anish Bheekoo - PeerSpot reviewer
IT Lead at CMH
Real User
Top 5Leaderboard
An affordable and user-friendly solution that provides a variety of features for efficient collaboration
Pros and Cons
  • "The product is very user-friendly."
  • "The product should improve its security."

What is our primary use case?

I use the product for internal communication, SharePoint, and other tasks. I have deployed it everywhere. It can be used for meetings, external communications, and work collaboration. We can also use applications like Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and other integrations like Adobe in the solution.

What is most valuable?

The product is very user-friendly. It also provides a mobile application to keep us up to date. It works fine in terms of meetings and remote access. Task scheduling, planning, SharePoint, and secure remote access for troubleshooting and support are valuable features of the solution. Our end users are very happy with the product.

The solution is good. We have had no major issues till now. For audit and security, eDiscovery is pretty good. The product also provides good email security, location security, and security against phishing, spam and malware. We also tried implementing an image security solution to ensure our environment is more secure.

What needs improvement?

The product should improve its security.

For how long have I used the solution?

I have been using the solution for the last four years.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the product’s scalability a ten out of ten. In our organization, 150 people are using the solution. I have plans to increase the number of users by 10% till next year.

How was the initial setup?

The setup is very straightforward. We deploy it through the network to our users, add the usernames and passwords, and configure it. The solution is cloud-based.

What about the implementation team?

The deployment takes five to ten minutes for one user. We can deploy the solution for one user on their device, or we can deploy a script over the network. Then, the installation is done through patch management. The deployment was done in-house. We do not need much staff. Two of my employees and I can deploy and support levels one and two. For level three support, we have a team that supports remotely.

What's my experience with pricing, setup cost, and licensing?

The solution is affordable. It is not expensive.

What other advice do I have?

I am using the latest version of the product. I have a contract with Microsoft for Microsoft 365. I'm happy with the product. Since we are in a group, we implement the product. The group is doing good work with Microsoft, and we have a good deal with them. I would recommend the solution. 

I am planning to test Microsoft Defender for an image security solution. Microsoft should improve Intune for mobile device management. Intune's dashboard is a bit difficult to understand. It should be made easier. Overall, I rate the product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,158 professionals have used our research since 2012.
Sven Gotovac - PeerSpot reviewer
Professor at FESB - Faculty of Electrical Engineering, Mechanical Engineering and Naval Architecture
Real User
Top 5
With good integration and collaboration capabilities, the tool also provides scalability
Pros and Cons
  • "We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten."
  • "It takes me time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates."

What is our primary use case?

In my organization, we use Microsoft Teams and SharePoint for collaboration purposes. Microsoft Teams is the best collaboration platform since everything is integrated with the product. Most of the users of Microsoft in our organization are familiar with its technologies, including Word, Excel, and PowerPoint, making it easy for the end users to use SharePoint and Teams.

What is most valuable?

SharePoint is not really good for us. Microsoft Teams is integrated with email, and we are also using a team for collaboration because we work in a university where we have to collaborate with the students, making it an okay solution for us.

What needs improvement?

The room for improvement needed in Microsoft Teams depends on what you are looking for and your uses of the product.

Honestly, I would like not to see any improvements because all these improvements normally I don't use. It takes me only time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates.


For how long have I used the solution?

I have experience with Microsoft Teams. I work at the university, and we are just a consultant for some companies.

What do I think about the stability of the solution?

The product's stability is decent. Stability-wise, I rate the solution a nine out of ten. I don't have any complaints about its stability.

What do I think about the scalability of the solution?

We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten.

In our workplace, we have 250 employees and 3,000 students who use Microsoft Teams.

Which solution did I use previously and why did I switch?

We previously had our own solution, but we had a problem with the staff and other people in general, and eventually, it became too expensive for us. It was hard for us to find a system engineer or integrator. We decided to move to the cloud because it was impossible for us to manage such a relatively huge system considering that every year, we had about 600 to 700 students coming in, for whom we had to do the integration processes.

How was the initial setup?

The setup phase of Microsoft Teams was easy.

The setup phase was completed in a couple of minutes because we have a good infrastructure, so we had no problem integrating the product with other solutions.

I am not involved in the deployment since it is covered under the services we get from Microsoft.

The solution is deployed on the cloud.

I can't speak on the steps involved in the deployment process since my company gets an expert from outside to do the deployment and integration for us.

We have two people, including one developer and one system administrator, for the deployment and maintenance of the solution. We don't really have any problems with the deployment and maintenance because everything is on the cloud.


What about the implementation team?

Our organization used Microsoft's services in the cloud for deployment purposes since it is much cheaper and easier for us than to have our own infrastructure for deployment. In short, we didn't do the deployment in-house.


What was our ROI?

For my organization, we are okay with the ROI that the product provides.

What's my experience with pricing, setup cost, and licensing?

The government takes care of the licenses with Microsoft and all the other legal stuff since we are a state university. The prices are much lower when the government negotiates with Microsoft rather than when we do it ourselves.

What other advice do I have?

I would definitely recommend the solution to those planning to use it.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
NagendraVuppala - PeerSpot reviewer
Tax Manager at RSM
Real User
Top 5Leaderboard
A good collaborative platform to connect with professionals through video calls
Pros and Cons
  • "It's easy to share information and upload and download files on Microsoft Teams."
  • "The solution's user interface could be improved because it initially looked complex."

What is our primary use case?

We use Microsoft Teams for internal communication. We mostly use Microsoft Teams to connect with professionals, set reminders, and have video calls and meetings.

What is most valuable?

Microsoft Teams is a good collaborative platform. If I'm working with different teams, I get an opportunity to create different chat groups and channels within them. It's easy to share information and upload and download files on Microsoft Teams.

What needs improvement?

The solution's user interface could be improved because it initially looked complex.

For how long have I used the solution?

I have been using Microsoft Teams for more than three years.

What do I think about the stability of the solution?

Microsoft Teams has no stability issues.

What do I think about the scalability of the solution?

We are an enterprise business, and our entire organization uses Microsoft Teams.

Which solution did I use previously and why did I switch?

Zoom was much better than Microsoft Teams for video calling, but the user interface was difficult to collaborate on. I could not create groups on Zoom and have a chat. Even if I could, it's not as easy as Microsoft Teams.

How was the initial setup?

The solution's initial setup is easy.

What about the implementation team?

Usually, this software is available in our software centers. We don't download it from the websites. It doesn't take much time.

What other advice do I have?

Microsoft Teams needs no maintenance. Whenever there is a new version, it gets installed automatically. I never updated the Microsoft Teams software on my system.

Microsoft Teams is a fantastic tool because Microsoft has other applications like Power BI and Microsoft SharePoint. Microsoft is always continuously trying to integrate all these platforms.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Principal Consultant at NCS Partners
Real User
Continuous stream of significant improvements Simple conferencing, seamless integration with Outlook and easy to use on mobile devices
Pros and Cons
  • "This solution is great for ad hoc video conferencing. It's so easy to start a meeting."
  • "The solution should standardize the options across platforms. What I mean by that is, sometimes, on the mobile, there are not the same options and set up features and functions as are available on the web or on the desktop app. Everything should have the exact same functionality, otherwise, it's difficult if some people are on mobile and others are on desktop."

What is our primary use case?

We primarily use the solution for team conversations.

For example, I use it for filing team documents, although, for individual notes and things of that nature, I might use OneNote. I'm using it more and more now for video conferencing within the organization. I haven't really used it too much outside of the organization, although my plan is to use it outside of the company in the near future.

Began using for team documents and plans.  

Teams provides a strong capability to consolidate all collaborative capabilities related to a team in one platform.  This is especially important for project teams where the team members are spread across geographic locations and time zones. 
Incorporates improve and new collaborative tools such as Lists, Plans, Tasks into the tool that integrate into Outlook for notification and response to the assignements.  These capabilities are truly game changing in project management and delivery in the COVID-19 world

How has it helped my organization?

In the past three months of continuous improvements the tools have improved and simplified collaborative efforts dramatically

This solution is great for ad hoc video conferencing. It's so easy to start a meeting. We're finding more and more uses for the Teams video conferencing features. I'll be honest, it's a bit of a challenge for people to use the video aspect. The tendency for people is to not turn on their camera because they don't like the way they look or they're not able to sit in their pajamas during meetings if there's video involved. However, it's been a game-changer since the pandemic as it allows us to keep in touch with our teams remotely.

What is most valuable?

Microsoft has delivered integrated tools and collaborative capabilities that continue to strengthen and bring great value to Teams.  This positions Teams as the collaborative tool that will soon become the standard in the market for capabilities.  The document and plans/assignment improvements are game changes from a simplicity and functionality perspective.

I really like the video conferencing, and the reason is because of the simplicity of scheduling and using the software. Since I'm using Outlook for my email and calendar management, and it's connected with everything. It's just a click of a button to schedule a meeting, and then, to activate or to start the meeting, it's just another click of a button. Everything is streamlined and simple. 

The seamless integration and easy coordination with mobile devices is a wonderful aspect of the solution. It's great that, even if I'm not at my desk, I can still attend the Teams video conference and interact in the same way that I would if I were at my desktop.

There's an option to blur the background or to completely change your background. That's very helpful as we now use the solution to replace stand-up meetings. It removes background distractions for other users and allows participants to have a bit of privacy.

I have a regular meeting with a couple of people on my team, and normally, we would meet at somebody's desk or in an office or in the conference room. With Teams, we can all attend, and all see each other and we can have the same outcome as we would if we were all in the same room. While digital meetings as opposed to in-person meetings takes a bit of time to get used to, the learning curve is short because of the seamless integration.

What needs improvement?

What would really help is extending the time that you're active on the mobile device because I can't find a way in Teams to restart the app automatically. For instance, in Teams, we use it as an organization for instant messaging and for text messaging. The problem is if I restart my mobile device, I have to remember to restart Teams in order to get the text messages on my device. It's not automatic.

The solution should standardize the options across platforms. What I mean by that is, sometimes, on the mobile, there are not the same options and set up features and functions as are available on the web or on the desktop app. Everything should have the exact same functionality, otherwise, it's difficult if some people are on mobile and others are on desktop.

For how long have I used the solution?

I've been using the solution for year now.

What do I think about the stability of the solution?

I haven't run into a problem with stability and I have not experienced any crashes, bugs, or glitches in the Teams App. You must remember this is a web app though.  Any performance or stability issues that I have experienced were related to Internet service issues and not the Teams App.

What do I think about the scalability of the solution?

I haven't run into a problem with the scalability of the solution. I've used it at my last job with teams that are as small as 15 people and the thing that's nice about it is that I can be part of a dozen teams and it easily maintains the communication to all the teams separately so conversations stay organized.

We're business consultants, and, right now, there are about a dozen of us using it. The consultants are located in different geographic areas of the US, and there are even people working in India that are using Teams. Geographically, the solution expands to make communication possible anywhere.

The organization I work with now, as I understand it, has plans for increasing usage. Right now, it's rather limited in terms of who is using it. Maybe 20% of the people on staff are and there's about a hundred people on staff in total. 20% of those people using Teams in a relatively limited way. Frankly, I'm trying to encourage people to use Teams and drop other video conferencing tools.

How are customer service and technical support?

I don't know how technical support is, to tell the truth. The type of technical troubleshooting I use for Teams is basically just seeking answers on the internet. I typically Google something if I don't understand an aspect of the solution.  There are community boards and that sort of thing. It's worked out pretty well for me. I've never had a crash or a bug though, so I've never had to reach out to technical support to get them to get me back online or to sort out an issue of that nature.

Which solution did I use previously and why did I switch?

We haven't used a different solution previously. This is the first video conferencing suite we've adopted in the company.

How was the initial setup?

The initial setup is web-based in terms of the style of set up and is very straight forward. I use the web-based setup because I wanted my experience to be the same no matter what device I use. As an example, I can use my work laptop, or my Chromebook or tablet and I have the capabilities to see and interact in the same way.

There's an initial challenge though because if people that have the app have it installed on their laptop, for instance, and they're running an application on their device, it has a different look and feel compared to what's on the web version.

We have one person to deploy and maintain the solution. It's actually a part-time role. It's one of the consultants who maintain it as part of his other duties. He's in charge of desktop devices and desktop applications. 

When a new person needs to be added, he just sets up the laptop and gets everything ready. He also maintains the license. With Microsoft 365, it's pretty straightforward. I just access the Office app or service and it installs directly. I may access the app through the cloud anyhow, so there's really no maintenance to do.

What about the implementation team?

We have an employee in house that maintains the licensing, however, we install the solution ourselves for the most part.

What's my experience with pricing, setup cost, and licensing?

I don't handle the payments for the service. It's not my department.

What other advice do I have?

We're using the latest version of the solution. We just get the solution from the cloud, so it's always the most up-to-date option.

I've noticed, since the pandemic, that, as of maybe three or four months ago, Teams was much more widely accepted in Europe than in North America. I believe this is starting to change.  Recently though (late 2020) this has changed and especially since the roll-out over the summer and fall of improvements in collaborative document, planning and tracking capabilities.

I would recommend marketing the tool to people by showing demos of the capabilities for people and actual use cases. If I were trying to bring this into a new company I would ask people what they were doing for communicating with teams, or how they were using text messages, collaboration tools, video conferencing currently, etc., so that I could actually demonstrate how to do that same thing. 

There's literally hundreds of text tools, collaboration apps and video conferencing options on the market. The key to a business' success at communication is to ensure the various teams are all on the same platform or using the same tool.

That doesn't mean everyone in the company needs to use it the same way. If they're using the same tools, then at least, the base platform is the same and your company can build on that. Rather than Google docs for one thing and Microsoft Teams and, OneDrive, SharePoint, and all of these different tools, you've got to kind of pick a lane.

I would rate the solution overall at about an eight out of ten. That's due to the simplicity and ease of use. There are great features available. However, it loses a few points because the setup and the admin capabilities are different across platforms.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at a hospitality company with 201-500 employees
Real User
Top 20
Seamlessly meet online and collaborate while anticipating enhanced AI capabilities
Pros and Cons
  • "All the functions I needed were supported very well, making the product very effective."
  • "Improvements could be made in utilizing AI features, such as getting a transcript of meetings."

What is our primary use case?

I used Microsoft Teams for virtual meetings, primarily as a basic user, not as an infrastructure provider.

What is most valuable?

The valuable features of Microsoft Teams include the ability to meet people online, exchange files, and share screens. All the functions I needed were supported very well, making the product very effective. It integrates well with documents stored in Microsoft's repository.

What needs improvement?

Improvements could be made in utilizing AI features, such as getting a transcript of meetings. During my usage, there were no AI features available.

For how long have I used the solution?

I have used Microsoft Teams as a user but not within my network business in the last year. The usage was for meetings involving a partner's team, not my own.

What do I think about the stability of the solution?

Microsoft Teams is a stable product. It works fine with no problems during meetings. We also recorded all the meetings without any issues.

What do I think about the scalability of the solution?

I am sure Microsoft Teams is scalable, however, in my experience, I have not conducted meetings with more than eight participants.

Which solution did I use previously and why did I switch?

I have used both Microsoft Teams and Zoom. For my usage, both platforms were identical in functionality, providing features such as sharing screens, doing chats, and reviewing documents.

How was the initial setup?

The initial setup of Microsoft Teams was easy. It involved downloading the necessary software for the client side, and it ran smoothly.

What other advice do I have?

I would recommend Microsoft Teams to other people, especially if they are a company using a lot of these features. Microsoft Teams integrates well with Microsoft documents. Overall, I would rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1762599 - PeerSpot reviewer
Sr. Manager - Human Resources at a manufacturing company with 10,001+ employees
Real User
A scalable and stable tool for online meetings that need to improve its sharing capabilities
Pros and Cons
  • "Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use."
  • "I think the ability to use a whiteboard in the solution is not very simple."

What is our primary use case?

We use Microsoft Teams for all kinds of online meetings, cards, chats, and everything.

What is most valuable?

Microsoft Teams is bundled with Microsoft, so that's the number one valuable feature for me. It's easy to use. It is also hugely connected and stable.

What needs improvement?

I think the ability to use a whiteboard in the solution is not very simple. You need to have it separately. Also, sharing is something in the solution that becomes quite complicated sometimes.

For how long have I used the solution?

I have been using Microsoft Teams. It's a great solution. From the time COVID started, my company has been using Microsoft Teams. We started using it somewhere around 2018 or 2019. I am just a user of the solution.

What do I think about the stability of the solution?

I haven't seen any stability issues in the solution.

What do I think about the scalability of the solution?

Microsoft Teams is very easy to scale. In my company, we have around 40,000 to 50,000 users of the solution.

How are customer service and support?

I don't know about Microsoft's support because we don't see all that since we have our own in-house teams.

What about the implementation team?

I had Microsoft Teams installed by the IT department.

What other advice do I have?

I wouldn't have any advice to offer because I don't know other solutions very well. I am like a fish in a pond that has never seen anything beyond the pond. Since I am satisfied with the solution, I would recommend it to others.

I rate the overall solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Regional Manager at AKC Enterprise Ltd
Real User
Well-known, user-friendly, has good support, and is simple to install
Pros and Cons
  • "It's a very simple software that's very easy to understand."
  • "We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good."

What is our primary use case?

We use Microsoft Teams in venture employment and internally we use it on a daily basis to communicate with offices, departments, and anything related to keeping the communication within the organization.

What is most valuable?

It's a very simple software that's very easy to understand.

What needs improvement?

There are a couple of faulty areas that need improvement. The interface could be a little bit more user-friendly. 

When you click on files, pictures, or PDFs when someone sends them to you on Teams, they don't always appear on the system; you have to go back and click again. To be able to see pictures and documents for the first time is something that needs to be improved.

One thing I would like to be able to do is ping more conversations than I currently can. We can currently only ping 15, but I'd like to see new features that allow for 20 or 25 pings; that would be good.

For how long have I used the solution?

I have been working with Microsoft Teams for a couple of years.

I believe that we are working with the latest version.

It is deployed within the organization.

What do I think about the stability of the solution?

Microsoft Teams is a stable solution.

What do I think about the scalability of the solution?

This solution is used by almost everyone in our organization. I would say there are more than 2,500 users.

How are customer service and support?

I once contacted technical support because I needed to change something I didn't have permission to change. That was the only reason I needed to contact them; otherwise, there is no reason.

Out of five, I would rate them a five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

My understanding is that there are licensing fees, but I'm not sure how much they might be.

What other advice do I have?

I would rate Microsoft Teams a nine out of ten because it is software that many people are familiar with. For example, if you have someone who needs to communicate with Teams, they will have the necessary software. There is a limited amount of information on both sides. It's not a lot of information to confuse you; it's straight to the point. It's also very good and easy to use.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user