We use the product for internal and client meetings.
Partner at Khaitan & Co LLP
A seamless tool that improves internal collaboration and meetings
Pros and Cons
- "The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well."
- "The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit."
What is our primary use case?
How has it helped my organization?
The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well.
What is most valuable?
The solution has a plugin app called Whiteboard which is useful. I am also impressed with the product's projecting on screen, audio and the video.
What needs improvement?
The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit.
Buyer's Guide
Microsoft Teams
August 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,497 professionals have used our research since 2012.
For how long have I used the solution?
I have been using the product since the start of the lockdown in March 2022.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten. I have faced issues due to network connectivity.
What do I think about the scalability of the solution?
I would rate the product's scalability a nine-point five out of ten. The whole world uses Office and it's an extension of it. My company has around 200 users for the product. Since we are a law firm, users are mostly non-technical persons. We use the solution daily.
How are customer service and support?
I have been never required to contact the technical support at Microsoft since the functionality is basic.
Which solution did I use previously and why did I switch?
We have used VC software but switched to Teams because its easier to understand.
How was the initial setup?
The tool's installation is easy and it is installed on our laptops. The solution's deployment was fast and we deployed it throughout the organization within two to three days. One technical person from our Delhi office helped us with the product's installation. I think that one person would be enough to handle the installation in an office of 60 people.
What about the implementation team?
The product's installation was done in-house. The IT team helped us with that. They took our laptops and helped us to install them.
Which other solutions did I evaluate?
We have a subscription to Zoom. Zoom is more suited for conferences and seminars or when you have a large number who are attending the meeting. Teams is useful when you have a small gathering and want to have focused conversations with either your clients or internally.
What other advice do I have?
I would rate the product a nine-point five out of ten because of the ease of use. The solution is integrated with Office 365's Calendar. You can open Outlook and access it from there which makes it very seamless. The solution is a great software and I recommend it highly. The main reason that Teams have an edge is that, in most offices, there is limited accessibility to Gmail and hence problems with Google Meet.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Solutions Manager at Talisma
A scalable solution that has the ability to store all documents in one place
Pros and Cons
- "The solution is stable."
- "They should allow switching between windows in a Teams meeting."
What is our primary use case?
We use the solution to conduct meetings with our team and customers. We also use it to create a group and store various documents so everyone can access them.
What is most valuable?
The solution's most valuable feature is its ability to store all the documents in one place.
What needs improvement?
They should allow switching between windows in a Teams meeting.
For how long have I used the solution?
I have been using the solution for seven to eight years.
What do I think about the stability of the solution?
The solution is stable. I've never had an issue. I rate its stability a ten out of ten.
What do I think about the scalability of the solution?
It is quite a scalable solution because we have over 1,500 employees using it. I rate its scalability an eight out of ten.
Which solution did I use previously and why did I switch?
I have used Skype for Business. Later, I switched to Microsoft Teams because it is a much-improved tool comparatively. Skype has a calling and chatting interface. Microsoft Teams has more of a collaborative interface. From that perspective, Microsoft Teams is the add-on.
How was the initial setup?
The solution's initial setup is straightforward as it is easy to use. I rate the process a nine out of ten.
What other advice do I have?
I recommend the solution to others. Compared to other collaborative tools, Microsoft Teams is more beneficial because it allows you to collaborate and share key documents in one repository, keep a group that can chat about a project, and discusses along with all the documentation in one place. Additionally, it has all the integration points if I need to access a ticket about Microsoft CRM or a ticket about Salesforce CRM.
I rate it a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Teams
August 2025

Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,497 professionals have used our research since 2012.
Agile Product Owner specialized on Digital Communication (IT) / Senior Project Manager at APM Digital Europe, s.r.o.
Offers seamless integration and features like Planner, SharePoint Integration, and channel functionality
Pros and Cons
- "The initial setup was okay."
- "In terms of functionality, I would like to see support for multi-user or multiple windows for the File structure."
What is most valuable?
I would say the three most important features are Planner, SharePoint Integration with the file structure, and the Channel functionality. With the channel functionality, we can create and manage people, including external users.
What needs improvement?
There are two topics I'd like to address regarding Microsoft Teams software. First, it is programmed in Electron, which, in my opinion, makes it sluggish. Improving the performance and reducing high CPU utilization would be a great enhancement.
Secondly, in terms of functionality, I would like to see support for multi-user or multiple windows for the File structure. Currently, this can only be done through the browser, and you need to switch accounts to access different windows. Additionally, better support for working with multiple tenants is an ongoing issue.
For how long have I used the solution?
We've been an early adopter of Microsoft Teams. I've been using it since the platform was developed. So, it's been around 15 years, more or less.
We currently use the latest version.
What do I think about the stability of the solution?
It is a stable solution. Our entire company operates on this platform, and it has proven to be quite stable. Currently, around 70 end-users are working with Microsoft Teams.
What do I think about the scalability of the solution?
For our scenarios, scalability is quite high. We mainly set up infrastructure for small and medium corporate clients, so we use the public cloud. We have not faced any scalability issues for up to 20 users, which is the maximum size of clients we typically serve. So, for our specialization, there haven't been any scalability concerns.
How was the initial setup?
The initial setup was okay. For me, as a technical guy, it's easy.
Within a day, we are able to configure everything. Then, there is domain setup, which may take a little time to propagate the domain and other settings because we are configuring clients with websites. So, in general, the configuration takes about two days, and the clients are up and running.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
We primarily sell the packages we receive from Microsoft to our customers, including email services and other features. From my perspective, the pricing is totally okay.
Which other solutions did I evaluate?
We also use Slack but primarily we are more of a Microsoft-based company.
We heavily use Microsoft Teams. Moreover, it's interesting that Salesforce acquired Slack. We do use Slack internally for some occasions. But, in general, most of our clients in corporate environments prefer Microsoft Teams. So, we have a clear preference for flexibility with Microsoft Teams.
What other advice do I have?
Microsoft Teams is definitely worth adopting. It's a great way to start digitalizing your company and enabling remote work. Without this tool, it's challenging to operate efficiently. There are alternative solutions like Slack, but they are not as compatible with the broader Microsoft ecosystem. With Microsoft Teams, everything integrates seamlessly. You can access files and collaborate through both desktop and mobile applications.
Overall, I'd rate it an eight out of ten because a few points need improvement. Firstly, the CPU utilization can be quite high during calls, which drains the laptop battery quickly. Secondly, there is some sluggishness and delays that can be frustrating. Lastly, working with multiple tenants can be tedious and should be resolved.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer.
Professor at FESB - Faculty of Electrical Engineering, Mechanical Engineering and Naval Architecture
With good integration and collaboration capabilities, the tool also provides scalability
Pros and Cons
- "We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten."
- "It takes me time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates."
What is our primary use case?
In my organization, we use Microsoft Teams and SharePoint for collaboration purposes. Microsoft Teams is the best collaboration platform since everything is integrated with the product. Most of the users of Microsoft in our organization are familiar with its technologies, including Word, Excel, and PowerPoint, making it easy for the end users to use SharePoint and Teams.
What is most valuable?
SharePoint is not really good for us. Microsoft Teams is integrated with email, and we are also using a team for collaboration because we work in a university where we have to collaborate with the students, making it an okay solution for us.
What needs improvement?
The room for improvement needed in Microsoft Teams depends on what you are looking for and your uses of the product.
Honestly, I would like not to see any improvements because all these improvements normally I don't use. It takes me only time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates.
For how long have I used the solution?
I have experience with Microsoft Teams. I work at the university, and we are just a consultant for some companies.
What do I think about the stability of the solution?
The product's stability is decent. Stability-wise, I rate the solution a nine out of ten. I don't have any complaints about its stability.
What do I think about the scalability of the solution?
We didn't face any problems with the product's scalability. Scalability-wise, I rate the solution a ten out of ten.
In our workplace, we have 250 employees and 3,000 students who use Microsoft Teams.
Which solution did I use previously and why did I switch?
We previously had our own solution, but we had a problem with the staff and other people in general, and eventually, it became too expensive for us. It was hard for us to find a system engineer or integrator. We decided to move to the cloud because it was impossible for us to manage such a relatively huge system considering that every year, we had about 600 to 700 students coming in, for whom we had to do the integration processes.
How was the initial setup?
The setup phase of Microsoft Teams was easy.
The setup phase was completed in a couple of minutes because we have a good infrastructure, so we had no problem integrating the product with other solutions.
I am not involved in the deployment since it is covered under the services we get from Microsoft.
The solution is deployed on the cloud.
I can't speak on the steps involved in the deployment process since my company gets an expert from outside to do the deployment and integration for us.
We have two people, including one developer and one system administrator, for the deployment and maintenance of the solution. We don't really have any problems with the deployment and maintenance because everything is on the cloud.
What about the implementation team?
Our organization used Microsoft's services in the cloud for deployment purposes since it is much cheaper and easier for us than to have our own infrastructure for deployment. In short, we didn't do the deployment in-house.
What was our ROI?
For my organization, we are okay with the ROI that the product provides.
What's my experience with pricing, setup cost, and licensing?
The government takes care of the licenses with Microsoft and all the other legal stuff since we are a state university. The prices are much lower when the government negotiates with Microsoft rather than when we do it ourselves.
What other advice do I have?
I would definitely recommend the solution to those planning to use it.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Group Head of ERP at Packages Limited
Seamless 365 integration with useful chat features and helpful support
Pros and Cons
- "The mobile app really enabled us to connect meetings on the go from anywhere."
- "The interface must be improved to reflect the true face of Office 365."
What is our primary use case?
The primary aim was to enable remote work, organize meetings and utilize it as an instant messaging tool across the organization. We have around 2000 users on Microsoft Teams.
Teams reduced our high traveling costs too as we are conducting training sessions remotely instead of visiting branches. We have a large network of branches across the country and abroad. Teams has strong integration with Office 365 tools which helps with collaborating on documents shared during meetings and conversations with team members in the groups.
How has it helped my organization?
Microsoft Teams reduced the significant cost of traveling. We have a large-scale network of branches in the country and abroad too. It became pretty easy to share documents across different teams, groups, and individually.
Instant chat made people more engaged and reachable at all times. Instead of sending email to colleagues, we can discuss and share documents immediately.
The mobile app really enabled us to connect meetings on the go from anywhere.
We regularly organize seminars for distributors, and this channel helped us organize a large audience online.
What is most valuable?
It offers seamless Microsoft 365 integration. With Teams integration, you can quickly create teams within a group, bring deleted groups back, edit the group email alias, and use sensitivity labels.
Chat is one of the key features of Microsoft Teams. Whether it’s just with one person or with a group chat allows you to instantly message team members for quick discussions and feedback.
You’ll have less clutter in your inbox as prompt, quick questions get resolved over Teams chat rather than a potentially long wait for an email reply.
What needs improvement?
The interface must be improved to reflect the true face of Office 365. External user visibility must be available in the next releases of Microsoft Teams.
User activity logs must be available along with more task management capabilities.
Microsoft Teams is able to translate slides into multiple languages. It also is able to transcribe audio from multiple languages. It would be beneficial if it could also take the transcription in one language and translate it into another. It may not be great since the source is audio. However, it would be helpful in a situation when professional translation services are not available.
For how long have I used the solution?
I have been using Microsoft Teams for seven years.
How are customer service and support?
Technical support is awesome.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
The solution is simple and straightforward.
What about the implementation team?
The vendor team is extremely professional.
What's my experience with pricing, setup cost, and licensing?
This product is quite economical.
Which other solutions did I evaluate?
We did also evaluate Zoom.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Has screen-sharing feature and helps to save time and effort needed for communication
Pros and Cons
- "I think communication is the best feature overall. We use Microsoft Teams for chat, video, and audio communications, so communication is the most valuable feature. Video communication has improved our productivity. We often need to review the code of some developers, which means we need to see their shared screen. So, I think the screen-sharing feature is the best one for us."
- "The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese."
What is our primary use case?
We use Microsoft Teams for daily communication because our team comprises developers in different places, such as the US and Vietnam. We need to communicate daily.
What is most valuable?
I think communication is the best feature overall. We use Microsoft Teams for chat, video, and audio communications, so communication is the most valuable feature. Video communication has improved our productivity. We often need to review the code of some developers, which means we need to see their shared screen. So, I think the screen-sharing feature is the best one for us.
What needs improvement?
The tool's AI feature works well for English. However, it should also work for other languages, such as Vietnamese.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
The solution is stable. Sometimes, the internet connection, like the undersea cable from Vietnam, has issues, but I don't see much impact on the quality. I rate it an eight out of ten.
What do I think about the scalability of the solution?
Microsoft Teams is scalable. I rate it a nine out of ten.
How are customer service and support?
We support ourselves.
How was the initial setup?
The solution's deployment is easy.
What was our ROI?
The tool has helped to save our time and effort in communication.
What other advice do I have?
I rate the overall solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It support specialist at AESG
Has Microsoft Planner feature and can share files
Pros and Cons
- "The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."
- "The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web."
What is our primary use case?
We use the solution to collaborate and share files.
What is most valuable?
The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on.
What needs improvement?
The tool has two versions: the desktop application installed on the computer and the web-based version. There are some differences between the two. For example, from the browser, you can pin it on the taskbar without installing the application, similar to Google Chat. You can also use the installed desktop application you download from the web.
The difference is that when using the web version, most of the features and options for external groups are easier to find than the desktop application.
For how long have I used the solution?
I have been using the solution for a long time.
Which solution did I use previously and why did I switch?
Microsoft Teams is more flexible compared to other alternatives.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is average.
What other advice do I have?
My colleagues use Microsoft Copilot. I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network security architect at ATOS
Easy to use for video conferencing
Pros and Cons
- "Almost 70% of the world currently uses Microsoft Teams because it is easy to use."
- "I would like to get less frequent updates from the solution."
What is our primary use case?
Microsoft Teams provides everything that users need, including the cameras and attachments. With the help of Teams, you can manage your data transfer into the environment.
What is most valuable?
Almost 70% of the world currently uses Microsoft Teams because it is easy to use.
What needs improvement?
I would like to get less frequent updates from the solution.
For how long have I used the solution?
I have been using Microsoft Teams for many years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Around 3,50,000 users are using the solution in our organization.
I rate the solution’s scalability eight and a half out of ten.
Which solution did I use previously and why did I switch?
Microsoft Teams is a better video conferencing tool than Skype.
What other advice do I have?
Microsoft Teams has good features that users require. We can connect with Microsoft Teams from anywhere in the world. Even if you don't have a phone, you can connect with Microsoft Teams. You only require an internet connection.
Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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