Microsoft Teams is a tool I think everybody is using today. It is used for the team's day-to-day operations.
Analyst at a comms service provider with 10,001+ employees
Useful for day-to-day operations of various teams in an organization
Pros and Cons
- "The solution's scalability works well."
- "The product's performance has certain shortcomings that require improvement."
What is our primary use case?
What needs improvement?
The product's performance has certain shortcomings that require improvement. We work remotely, and each team member occasionally has problems with not having sufficient network speed, even if we have sufficient network speed. The tool is pretty sensitive, and it wants to have a very fast network connection. When network speed is still okay but not sufficient for Microsoft Teams, then you start losing out on video quality, and then the video keeps hanging. You have to switch off the video and continue only with audio. In Microsoft Teams, even audio lags at times. For example, in a typical situation, when you try to have a conversation from the train, you won't have the best internet connection, but you can still watch some movies on YouTube, which means it should be sufficient, but for Microsoft Teams, it is not good. If it would be possible to somehow optimize network traffic, then it would be good.
For how long have I used the solution?
I have been using Microsoft Teams for around five years.
What do I think about the stability of the solution?
I have not seen many technical issues with the product.
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Microsoft Teams
January 2025
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What do I think about the scalability of the solution?
The solution's scalability works well.
How are customer service and support?
I have not used any technical support for the solution.
Which solution did I use previously and why did I switch?
Currently, in my company, we work with OpenShift.The plan is to move to some cloud infrastructure, and that is why I wanted to compare it with AWS, Azure, and Oracle's cloud services.
We used Skype's business edition for all messages, and then we switched to Microsoft Teams for all kinds of messages, conversations, and video conferences. It is used for all ranges of communication.
Microsoft Teams is more handy than Skype's business edition. We are all used to it, so it is a better option for us.
What was our ROI?
For development, it does not have much influence. Microsoft Teams, I would say, is for communication purposes, not for development. Yeah. Microsoft used to joke that Teams is for development.
What other advice do I have?
Microsoft Teams offers a standard integration with Outlook, so there is nothing special.
Considering that Skype also offers integration capabilities to users, such functionalities are not new to Microsoft Teams. The integrations associated with Microsoft Teams work well, and they are helpful in areas like meetings and other scheduling work.
I don't use AI in Microsoft Teams. I don't need AI to talk to colleagues.
I rate the tool a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 30, 2024
Flag as inappropriateTransfer Pricing Advisor at a wholesaler/distributor with 10,001+ employees
Useful for calls and meetings and available on cell phones
Pros and Cons
- "The tool is available on cell phones. It can be used in calls and meetings."
- "The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation."
What is most valuable?
The tool is available on cell phones. It can be used in calls and meetings.
What needs improvement?
The solution needs to improve the cell phone version. I also have issues in copying the links in the conversation.
For how long have I used the solution?
I have been using the product for three to four years.
What do I think about the stability of the solution?
Microsoft Teams' stability is good. I rate it an eight out of ten.
What do I think about the scalability of the solution?
The solution is scalable. Our team is spread across the globe, and our company has more than 5,000 users in Mexico.
How are customer service and support?
I haven't contacted Microsoft support. I seek support from my IT team.
How would you rate customer service and support?
Positive
How was the initial setup?
We set up Microsoft Teams in a couple of days.
What other advice do I have?
I rate the overall solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 30, 2024
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Microsoft Teams
January 2025
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Helps to chat and meet with internal teams
Pros and Cons
- "I like the solution's chat and meeting feature. We have different teams and the product helps us to communicate fastly. Within five minutes all the teams can be on the same page."
- "It would be better if Microsoft Teams can link us to the internet on the screen sharing mode during the meeting."
What is our primary use case?
We use Microsoft Teams as a communication tool with clients and internal teams.
How has it helped my organization?
During my early days in the IT field, Microsoft Outlook was the only form of communication available. However, the solution has benefitted us with immediate chats with colleagues. The tool makes it easy to conduct chats and meetings. Since Microsoft Teams is a Microsoft product, it is synced with Microsoft Outlook. It has made improvements in day-to-day productivity.
What is most valuable?
I like the solution's chat and meeting feature. We have different teams and the product helps us to communicate fastly. Within five minutes all the teams can be on the same page.
What needs improvement?
It would be better if Microsoft Teams can link us to the internet on the screen sharing mode during the meeting.
For how long have I used the solution?
I have been using Microsoft Teams for the last three years.
What do I think about the stability of the solution?
I would rate the product's stability a ten out of ten since I didn't face any problems while using it.
What do I think about the scalability of the solution?
I would rate Microsoft Teams' scalability a nine out of ten. My company has 40,000-50,000 employees globally and everyone has a Microsoft Teams account. About 60-70 percent of my company's workforce is working from home and we use the product to communicate with our team on a daily basis. We increase the tool's usage as new employees join us.
How are customer service and support?
Microsoft provides 24/7 support.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The tool's price is high. We purchase Microsoft Office 365 on per user basis and we get support also on that basis.
What other advice do I have?
I would rate the solution an eight out of ten. The product requires maintenance based on the user ratio. If you have the budget, then you can use the solution. If you are not capable of using Microsoft Teams, then find other alternatives which suit your organization.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Provides a collaborative space to store and work on the same set of documents
Pros and Cons
- "It provides a collaborative space for efficient work processes."
- "The solution's security feature needs enhancement for external collaborations with business partners and vendors."
What is our primary use case?
We use the solution to build multiple departmental teams where we can store files and collaborate for work. In addition, we use it to schedule meetings. It helps us segregate the data into one place for our team members to access.
How has it helped my organization?
The solution provides a collaborative space to store and work on the same set of documents. It helps us by making production faster.
What is most valuable?
The solution's most valuable feature is the quick availability of technical resources.
What needs improvement?
The solution's security feature needs enhancement for external collaborations with business partners and vendors.
For how long have I used the solution?
We have been using the solution for eight years.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten. We occasionally encounter errors, but its support team resolves them quickly.
What do I think about the scalability of the solution?
I rate the solution's scalability an eight out of ten.
How are customer service and support?
The solution's technical support team responds immediately.
How would you rate customer service and support?
Positive
How was the initial setup?
We have a hybrid Azure infrastructure. It made the initial setup easier for us.
What was our ROI?
The solution has generated a return on investment for us from the first year we started using it.
What's my experience with pricing, setup cost, and licensing?
The solution has a reasonable price in the market.
What other advice do I have?
The solution is a great tool. I advise others to use it if they have a hybrid or cloud-based infrastructure. In this case, it provides faster integration and management of workload.
I rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Strategic Account Manager at Yip Intsoi
Worldwide platform that can be used by all companies
Pros and Cons
- "I think it is stable when I use it for meetings with my customers...The initial setup of Microsoft Teams is easy."
- "I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations."
What is our primary use case?
I use the tool to have virtual meetings with my customers.
What is most valuable?
I think it's a worldwide platform that can be used by all companies. It's also very easy to use and integrate with Microsoft Exchange.
What needs improvement?
The tool is perfect for the present. I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations. For some small customers, with the features of Microsoft Teams, I am not sure about how to update it. I want feedback about some features from the customers of Microsoft Teams. Improvement-wise, there needs to be a better way to search for a customer such that it gives an indication while being integrated into some other platform, like LinkedIn.
For how long have I used the solution?
I have been using Microsoft Teams for about nine years. I am a customer of the solution.
What do I think about the stability of the solution?
I think it is stable when I use it for meetings with my customers.
What do I think about the scalability of the solution?
Around 1,000 people use the solution.
How was the initial setup?
Microsoft Teams is deployed on the cloud. The initial setup of Microsoft Teams is easy.
What other advice do I have?
I would definitely recommend the solution to those planning to use it.
It is a stable platform that can integrate with Microsoft Exchange because I use Microsoft Exchange in my electronic mail. When I am in a meeting with my customer, I can get the meeting link and send it to the host calendar. It's easy to use. There is also the tool's platform available on mobile, making it easy to use when traveling.
Overall, I rate the solution a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Technology Officer Head of engenir at Stealth Startup
A flexible solution that provides screen sharing and chat retention
Pros and Cons
- "Screen sharing and chat retention are the most valuable features of Microsoft Teams."
- "Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory."
What is our primary use case?
I use Microsoft Teams for remote communication with other members of my team.
What is most valuable?
Screen sharing and chat retention are the most valuable features of Microsoft Teams.
What needs improvement?
Since Microsoft Teams is a typical Microsoft product, inviting guest users to the conversation can be problematic if they're not in the active directory.
For how long have I used the solution?
I have been using Microsoft Teams for ten years.
What do I think about the stability of the solution?
I rate Microsoft Teams a nine out of ten for stability.
What do I think about the scalability of the solution?
Microsoft Teams is a pretty scalable solution. I rate Microsoft Teams a nine out of ten for scalability.
How was the initial setup?
The solution's initial setup is pretty easy. I rate Microsoft Teams an eight out of ten for its ease of initial setup.
What about the implementation team?
The solution's deployment takes about an hour.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams' pricing is fine. I rate Microsoft Teams a three out of ten for pricing.
What other advice do I have?
Microsoft Teams is deployed on-cloud in our organization.
Microsoft Teams is definitely better than Google Meet because Google Meet doesn't retain chat history after the sessions, which is not very good. Zoom is frustrating because the account management is all hosted by a third party. Zoom works, but you're constrained. Microsoft Teams is a little bit more flexible.
The advice I would give to people looking into using Microsoft Teams is that it is not linked directly to Active Directory. Even though it's called Microsoft, it's still a third-party plug-in. You have to be aware that Outlook Web Access needs to be enabled in order to use calendars and scheduling with people who aren't in your organization.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior IT Architect at a computer software company with 1,001-5,000 employees
A good solution for meetings, collaborations, and file sharing, but extracting the older version of a file takes time
Pros and Cons
- "You can ping, chat, and call someone, and at the same time, on the next tab, you can see all the documents related to what someone is referring to."
- "Sometimes, extracting the older version of a file takes a few minutes."
What is our primary use case?
We use Microsoft Teams for meetings, collaborations, and file sharing.
How has it helped my organization?
Previously, we used to share files in SharePoint, and then someone had to pull it out, make changes, and upload it back. We used to miss those changes, and it remained on its local laptops. The best thing is that anyone can make changes to the files on Microsoft Teams. It auto-saves whatever we have done, and we can see the version within Microsoft Teams.
The basic need for any project is mostly team-specific content. Right now, if I open up my teams, I can see I have 10 to 12 different projects going on parallelly. I can easily go to Microsoft Teams and then find out what is happening where. Even though someone told me that I made some changes, I can go to Microsoft Teams and find out what changes are there. The solution helps us save time by not making us wait for someone to send an email or upload to SharePoint.
What is most valuable?
Microsoft Teams has not just one but multiple valuable features. It is very easy to collaborate. You can ping, chat, and call someone, and at the same time, on the next tab, you can see all the documents related to what someone is referring to. You can do these two things in the same place without switching windows. These two things make things faster in Microsoft Teams.
What needs improvement?
I have to do multiple tricks before I can find out the history of a given file. Sometimes, extracting the older version of a file takes a few minutes. These are the two things that I was a little bit uncomfortable with, and it took some time for me to do them.
For how long have I used the solution?
I have been using Microsoft Teams for many years.
What do I think about the stability of the solution?
I don't use Microsoft Teams very much, but I have never faced stability issues with the solution.
What do I think about the scalability of the solution?
Thousands of people are using Microsoft Teams in our organization. I have had approximately 10 to 20 people in one Microsoft Teams call.
What other advice do I have?
Microsoft Teams is a nice product, and we have been using it for some time. It's integrated with SharePoint for content management. You can have multiple repositories simultaneously and use the versioning from Microsoft Teams. Microsoft Teams is making our life much easier as compared to sharing and uploading into a SharePoint folder. If you want to edit documents, you can open them in Microsoft Teams apps instead of a browser.
Zoom is just a portal to connect, chat, and conduct meetings. However, Microsoft Teams provides much more flexibility with additional functionalities for your files, product tracking, and issue tracking. Zoom doesn't have all these additional features. Microsoft Teams also gives me easy access to my calendar in case I integrate it with my Outlook, and I can see everything in the solution.
Overall, I rate Microsoft Teams a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sr. Product Manager - AccuRev at Micro Focus
Easy to share and collaborate while being fully integrated with our teams, culture, and behaviors
Pros and Cons
- "It is easy to share and collaborate, including built-in, edit-in-place, autosave features, without having to download, edit, save, or upload."
- "If I could completely eliminate Outlook and only use Teams, that would help me immensely. Productivity would increase drastically and many of our team members would be more efficient in our day-to-day, as we would be living primarily in a single tool."
What is our primary use case?
We use it for all communication between product development, product management, technical support, field teams, and other stakeholders. It is our primary vehicle for all communications. We have used it extensively to share content, such as spreadsheets, docs, PowerPoints, and other product related materials, for R&D and internal teams (e.g., the technical and field teams) as well as customer-facing documentation. With the recent COVID-19 forcing all our team members to work remotely, this solution has been an invaluable resource where we can easily set up virtual meetings (with or without video conferencing).
What is most valuable?
We utilize the chat (with and without video calling) quite a bit as well as the ability to create content and store it. It is easy to share and collaborate, including built-in, edit-in-place, autosave features, without having to download, edit, save, or upload. We take advantage of the Wiki pages to schedule meetings through the calendar, which all but eliminates the need to use Outlook calendar. Teams is fully integrated with our teams, culture, and behaviors. It works as we work and is fairly flexible when configuring things that are team/program specific.
What needs improvement?
If I could completely eliminate Outlook and only use Teams, that would help me immensely. Productivity would increase drastically and many of our team members would be more efficient in our day-to-day, as we would be living primarily in a single tool. I'm not a developer, but if Teams could be integrated with VS or Eclipse to easily share information in a chat panel, such as a task you are working on, roadblocks you may have run into, or if you need approval for something.
This is not critical. It would be a nice feature to be able to have your own background, use a collage (if desired) when doing video calls, or use an animated emoji in place of your video during live chats (as a way to add more personal flavor to your personality).
For how long have I used the solution?
More than one year.
What do I think about the stability of the solution?
It is very stable when compared to Fuze and Skype for Business.
What do I think about the scalability of the solution?
So far, it scales well.
How are customer service and technical support?
Not applicable at this stage.
Which solution did I use previously and why did I switch?
Yes, we have previously use Fuze as well as Rocket.Chat and Skype for Business. Fuze was unreliable. Skype for Business and Rocket.Chat lacked too many features.
As a large organization, we have used our fair share of tools, such as Skype for Business (S4B), Rocket.Chat, and most recently Fuze. Rocket.Chat is limited to chat only. Although you can share/attach docs, screenshots, and such, there isn't an easy way to organize the collection of data. If your team likes the ability to use a Wiki tool, there is nothing inherently built into Rocket.Chat for this. S4B is limited to video, chatting, and screen shares, lIke Rocket.Chat, for what it does, though it does it fairly well. However, as a tool for collaboration and communication with a team (large and small), S4B is too limited. Fuze, by far, is the worst tool. It was far too unreliable with calls (with or without video). Teams is a blend of Rocket.Chat, S4B, and a "working" version of Fuze.
How was the initial setup?
Straightforward.
What about the implementation team?
Vendor team.
What was our ROI?
Someone else handles it. I would estimate it has saved an average of at least one hour per day (for myself) as Fuze crashed too often, then I ended up reverting back to Skype for Business or GoToMeeting.
Which other solutions did I evaluate?
Only Teams.
What other advice do I have?
Mostly, how to use it and best practices (real world compared to what we are using today).
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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