We use the product for internal and client meetings.
Partner at Khaitan & Co LLP
A seamless tool that improves internal collaboration and meetings
Pros and Cons
- "The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well."
- "The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit."
What is our primary use case?
How has it helped my organization?
The solution has improved internal collaboration. We can seamlessly interact on a number of documents by projecting them on the screen. This experience is not with internal teams but with clients as well.
What is most valuable?
The solution has a plugin app called Whiteboard which is useful. I am also impressed with the product's projecting on screen, audio and the video.
What needs improvement?
The chat option in the Teams tab is not very helpful. We don't use it very often. There is also an expiration on the recordings. It would be useful to not have a time limit.
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Microsoft Teams
December 2024
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For how long have I used the solution?
I have been using the product since the start of the lockdown in March 2022.
What do I think about the stability of the solution?
I would rate the solution's stability an eight out of ten. I have faced issues due to network connectivity.
What do I think about the scalability of the solution?
I would rate the product's scalability a nine-point five out of ten. The whole world uses Office and it's an extension of it. My company has around 200 users for the product. Since we are a law firm, users are mostly non-technical persons. We use the solution daily.
How are customer service and support?
I have been never required to contact the technical support at Microsoft since the functionality is basic.
Which solution did I use previously and why did I switch?
We have used VC software but switched to Teams because its easier to understand.
How was the initial setup?
The tool's installation is easy and it is installed on our laptops. The solution's deployment was fast and we deployed it throughout the organization within two to three days. One technical person from our Delhi office helped us with the product's installation. I think that one person would be enough to handle the installation in an office of 60 people.
What about the implementation team?
The product's installation was done in-house. The IT team helped us with that. They took our laptops and helped us to install them.
Which other solutions did I evaluate?
We have a subscription to Zoom. Zoom is more suited for conferences and seminars or when you have a large number who are attending the meeting. Teams is useful when you have a small gathering and want to have focused conversations with either your clients or internally.
What other advice do I have?
I would rate the product a nine-point five out of ten because of the ease of use. The solution is integrated with Office 365's Calendar. You can open Outlook and access it from there which makes it very seamless. The solution is a great software and I recommend it highly. The main reason that Teams have an edge is that, in most offices, there is limited accessibility to Gmail and hence problems with Google Meet.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Tax Manager at RSM
A good collaborative platform to connect with professionals through video calls
Pros and Cons
- "It's easy to share information and upload and download files on Microsoft Teams."
- "The solution's user interface could be improved because it initially looked complex."
What is our primary use case?
We use Microsoft Teams for internal communication. We mostly use Microsoft Teams to connect with professionals, set reminders, and have video calls and meetings.
What is most valuable?
Microsoft Teams is a good collaborative platform. If I'm working with different teams, I get an opportunity to create different chat groups and channels within them. It's easy to share information and upload and download files on Microsoft Teams.
What needs improvement?
The solution's user interface could be improved because it initially looked complex.
For how long have I used the solution?
I have been using Microsoft Teams for more than three years.
What do I think about the stability of the solution?
Microsoft Teams has no stability issues.
What do I think about the scalability of the solution?
We are an enterprise business, and our entire organization uses Microsoft Teams.
Which solution did I use previously and why did I switch?
Zoom was much better than Microsoft Teams for video calling, but the user interface was difficult to collaborate on. I could not create groups on Zoom and have a chat. Even if I could, it's not as easy as Microsoft Teams.
How was the initial setup?
The solution's initial setup is easy.
What about the implementation team?
Usually, this software is available in our software centers. We don't download it from the websites. It doesn't take much time.
What other advice do I have?
Microsoft Teams needs no maintenance. Whenever there is a new version, it gets installed automatically. I never updated the Microsoft Teams software on my system.
Microsoft Teams is a fantastic tool because Microsoft has other applications like Power BI and Microsoft SharePoint. Microsoft is always continuously trying to integrate all these platforms.
Overall, I rate Microsoft Teams a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Microsoft Teams
December 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Group Head of ERP at Packages Limited
Seamless 365 integration with useful chat features and helpful support
Pros and Cons
- "The mobile app really enabled us to connect meetings on the go from anywhere."
- "The interface must be improved to reflect the true face of Office 365."
What is our primary use case?
The primary aim was to enable remote work, organize meetings and utilize it as an instant messaging tool across the organization. We have around 2000 users on Microsoft Teams.
Teams reduced our high traveling costs too as we are conducting training sessions remotely instead of visiting branches. We have a large network of branches across the country and abroad. Teams has strong integration with Office 365 tools which helps with collaborating on documents shared during meetings and conversations with team members in the groups.
How has it helped my organization?
Microsoft Teams reduced the significant cost of traveling. We have a large-scale network of branches in the country and abroad too. It became pretty easy to share documents across different teams, groups, and individually.
Instant chat made people more engaged and reachable at all times. Instead of sending email to colleagues, we can discuss and share documents immediately.
The mobile app really enabled us to connect meetings on the go from anywhere.
We regularly organize seminars for distributors, and this channel helped us organize a large audience online.
What is most valuable?
It offers seamless Microsoft 365 integration. With Teams integration, you can quickly create teams within a group, bring deleted groups back, edit the group email alias, and use sensitivity labels.
Chat is one of the key features of Microsoft Teams. Whether it’s just with one person or with a group chat allows you to instantly message team members for quick discussions and feedback.
You’ll have less clutter in your inbox as prompt, quick questions get resolved over Teams chat rather than a potentially long wait for an email reply.
What needs improvement?
The interface must be improved to reflect the true face of Office 365. External user visibility must be available in the next releases of Microsoft Teams.
User activity logs must be available along with more task management capabilities.
Microsoft Teams is able to translate slides into multiple languages. It also is able to transcribe audio from multiple languages. It would be beneficial if it could also take the transcription in one language and translate it into another. It may not be great since the source is audio. However, it would be helpful in a situation when professional translation services are not available.
For how long have I used the solution?
I have been using Microsoft Teams for seven years.
How are customer service and support?
Technical support is awesome.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
The solution is simple and straightforward.
What about the implementation team?
The vendor team is extremely professional.
What's my experience with pricing, setup cost, and licensing?
This product is quite economical.
Which other solutions did I evaluate?
We did also evaluate Zoom.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a hospitality company with 201-500 employees
Seamlessly meet online and collaborate while anticipating enhanced AI capabilities
Pros and Cons
- "All the functions I needed were supported very well, making the product very effective."
- "Improvements could be made in utilizing AI features, such as getting a transcript of meetings."
What is our primary use case?
I used Microsoft Teams for virtual meetings, primarily as a basic user, not as an infrastructure provider.
What is most valuable?
The valuable features of Microsoft Teams include the ability to meet people online, exchange files, and share screens. All the functions I needed were supported very well, making the product very effective. It integrates well with documents stored in Microsoft's repository.
What needs improvement?
Improvements could be made in utilizing AI features, such as getting a transcript of meetings. During my usage, there were no AI features available.
For how long have I used the solution?
I have used Microsoft Teams as a user but not within my network business in the last year. The usage was for meetings involving a partner's team, not my own.
What do I think about the stability of the solution?
Microsoft Teams is a stable product. It works fine with no problems during meetings. We also recorded all the meetings without any issues.
What do I think about the scalability of the solution?
I am sure Microsoft Teams is scalable, however, in my experience, I have not conducted meetings with more than eight participants.
Which solution did I use previously and why did I switch?
I have used both Microsoft Teams and Zoom. For my usage, both platforms were identical in functionality, providing features such as sharing screens, doing chats, and reviewing documents.
How was the initial setup?
The initial setup of Microsoft Teams was easy. It involved downloading the necessary software for the client side, and it ran smoothly.
What other advice do I have?
I would recommend Microsoft Teams to other people, especially if they are a company using a lot of these features. Microsoft Teams integrates well with Microsoft documents. Overall, I would rate it a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Dec 16, 2024
Flag as inappropriateStrategic Account Manager at Yip Intsoi
Worldwide platform that can be used by all companies
Pros and Cons
- "I think it is stable when I use it for meetings with my customers...The initial setup of Microsoft Teams is easy."
- "I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations."
What is our primary use case?
I use the tool to have virtual meetings with my customers.
What is most valuable?
I think it's a worldwide platform that can be used by all companies. It's also very easy to use and integrate with Microsoft Exchange.
What needs improvement?
The tool is perfect for the present. I don't know how to upgrade some features for integration. It is difficult when it comes to integration with other platforms in some organizations. For some small customers, with the features of Microsoft Teams, I am not sure about how to update it. I want feedback about some features from the customers of Microsoft Teams. Improvement-wise, there needs to be a better way to search for a customer such that it gives an indication while being integrated into some other platform, like LinkedIn.
For how long have I used the solution?
I have been using Microsoft Teams for about nine years. I am a customer of the solution.
What do I think about the stability of the solution?
I think it is stable when I use it for meetings with my customers.
What do I think about the scalability of the solution?
Around 1,000 people use the solution.
How was the initial setup?
Microsoft Teams is deployed on the cloud. The initial setup of Microsoft Teams is easy.
What other advice do I have?
I would definitely recommend the solution to those planning to use it.
It is a stable platform that can integrate with Microsoft Exchange because I use Microsoft Exchange in my electronic mail. When I am in a meeting with my customer, I can get the meeting link and send it to the host calendar. It's easy to use. There is also the tool's platform available on mobile, making it easy to use when traveling.
Overall, I rate the solution a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Test Engineer at Leeds Building Society
Its chat functionality is useful but it isn't so stable
Pros and Cons
- "Microsoft Teams is a scalable tool because it integrates with many other tools and different kinds of apps."
- "If you talk about the tool's disadvantages, it consists of losing connection. It's also a problem that it only stores information for up to 40 days. The aforementioned areas can be considered for improvement."
What is our primary use case?
We use the solution in our company primarily for collaboration, file sharing, and the chat functionality it provides our team.
What needs improvement?
If you talk about the tool's disadvantages, it consists of losing connection. It's also a problem that it only stores information for up to 40 days. The aforementioned areas can be considered for improvement.
For how long have I used the solution?
I have been using Microsoft Teams for almost four years. I am using the solution's latest version.
What do I think about the stability of the solution?
Stability-wise, the major issue is with the connection since it loses pieces of chats in between. Therefore, people don't rely on the tool since they know that whatever they have communicated with someone may not always be in their chat history.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable tool because it integrates with many other tools and different kinds of apps. It is a really good tool because you can plan your meetings, you can take notes, and run your scrum meets. In all the aforementioned aspects, it's really good.
Maybe more than 500 users are using the tool in our company.
How are customer service and support?
Only the IT personnel interacting with Microsoft would have experience with Microsoft's technical support.
Which solution did I use previously and why did I switch?
Slack was used quite a lot before. Microsoft Teams is a replacement for Skype as well. Skype has been totally ruled out now by our company.
Microsoft Teams is much better because Skype is just a very small tool used for its chat functionality. With Teams, you get many different features for sharing files. However, Microsoft Teams has a problem of losing connection many times, though not always, but it gets slow. It has the problem of storing information for only up to 30 days or 40 days, depending upon your organization's policy. Hence, not many people at times prefer to interact over the tool since their conversation gets lost.
What other advice do I have?
It's a good product. I think that with the package of Microsoft Outlook itself, most organizations are going forward with Microsoft Teams. I am not aware if there is anything else that they would be looking forward to, but I can say that the tool has a scope for improvement. As a user of the tool, I can say that Microsoft Teams is not a 100 percent reliable solution.
Trust is the main factor. I see that users do not trust the tool, and they still prefer to send emails because they feel that whatever information they are sending using the tool may get lost. Hence, that makes it a big concern.
I rate the overall solution a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Agile Product Owner specialized on Digital Communication (IT) / Senior Project Manager at APM Digital Europe, s.r.o.
Offers seamless integration and features like Planner, SharePoint Integration, and channel functionality
Pros and Cons
- "The initial setup was okay."
- "In terms of functionality, I would like to see support for multi-user or multiple windows for the File structure."
What is most valuable?
I would say the three most important features are Planner, SharePoint Integration with the file structure, and the Channel functionality. With the channel functionality, we can create and manage people, including external users.
What needs improvement?
There are two topics I'd like to address regarding Microsoft Teams software. First, it is programmed in Electron, which, in my opinion, makes it sluggish. Improving the performance and reducing high CPU utilization would be a great enhancement.
Secondly, in terms of functionality, I would like to see support for multi-user or multiple windows for the File structure. Currently, this can only be done through the browser, and you need to switch accounts to access different windows. Additionally, better support for working with multiple tenants is an ongoing issue.
For how long have I used the solution?
We've been an early adopter of Microsoft Teams. I've been using it since the platform was developed. So, it's been around 15 years, more or less.
We currently use the latest version.
What do I think about the stability of the solution?
It is a stable solution. Our entire company operates on this platform, and it has proven to be quite stable. Currently, around 70 end-users are working with Microsoft Teams.
What do I think about the scalability of the solution?
For our scenarios, scalability is quite high. We mainly set up infrastructure for small and medium corporate clients, so we use the public cloud. We have not faced any scalability issues for up to 20 users, which is the maximum size of clients we typically serve. So, for our specialization, there haven't been any scalability concerns.
How was the initial setup?
The initial setup was okay. For me, as a technical guy, it's easy.
Within a day, we are able to configure everything. Then, there is domain setup, which may take a little time to propagate the domain and other settings because we are configuring clients with websites. So, in general, the configuration takes about two days, and the clients are up and running.
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
We primarily sell the packages we receive from Microsoft to our customers, including email services and other features. From my perspective, the pricing is totally okay.
Which other solutions did I evaluate?
We also use Slack but primarily we are more of a Microsoft-based company.
We heavily use Microsoft Teams. Moreover, it's interesting that Salesforce acquired Slack. We do use Slack internally for some occasions. But, in general, most of our clients in corporate environments prefer Microsoft Teams. So, we have a clear preference for flexibility with Microsoft Teams.
What other advice do I have?
Microsoft Teams is definitely worth adopting. It's a great way to start digitalizing your company and enabling remote work. Without this tool, it's challenging to operate efficiently. There are alternative solutions like Slack, but they are not as compatible with the broader Microsoft ecosystem. With Microsoft Teams, everything integrates seamlessly. You can access files and collaborate through both desktop and mobile applications.
Overall, I'd rate it an eight out of ten because a few points need improvement. Firstly, the CPU utilization can be quite high during calls, which drains the laptop battery quickly. Secondly, there is some sluggishness and delays that can be frustrating. Lastly, working with multiple tenants can be tedious and should be resolved.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
Program Manager | Senior Oracle Consultant | Cloud at Orange
Simple to use, priced well, but integration could improve
Pros and Cons
- "The most valuable feature of Microsoft Teams is that it is easy to use."
- "Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues."
What is our primary use case?
We use Microsoft Teams for training and meetings.
What is most valuable?
The most valuable feature of Microsoft Teams is that it is easy to use.
What needs improvement?
Microsoft Teams could improve the integration with Outlook because most of us are not using the last version of Outlook and it causes some issues.
In the next release of Microsoft Teams, they should make the mobile application easier to manage. Additionally, they should add more features.
For how long have I used the solution?
I have been using Microsoft Teams for approximately two years.
What do I think about the stability of the solution?
Microsoft Teams is a stable solution. However, we have to turn it off and reconnect sometimes.
What do I think about the scalability of the solution?
Microsoft Teams is a scalable solution. We have more than 600 users using this solution, from all levels in my organization. We have no problem with all our users using this solution.
How are customer service and support?
I have not contacted the support from Microsoft. We have our own internal support.
Which solution did I use previously and why did I switch?
We previously used other solutions, such as Bridge and an internal application. Microsoft Teams is the easiest to use.
How was the initial setup?
The implementation of Microsoft Teams is easy on the laptop but sometimes we are facing some difficulties with the phone.
I rate the initial setup of Microsoft Teams a three out of five.
What's my experience with pricing, setup cost, and licensing?
Microsoft Teams is priced less than other solutions, such as Bridge.
I rate the price of Microsoft Teams a four out of five.
What other advice do I have?
I rate Microsoft Teams a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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