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reviewer2230392 - PeerSpot reviewer
Vice President - Strategy & Client Partnership- Data & Cloud Analytics at a computer software company with 51-200 employees
Real User
Top 5
A very good collaborative tool that provides instant messenger and team collaboration
Pros and Cons
  • "Microsoft Teams is a very good collaborative tool."
  • "The solution’s initial setup is complex and could be improved."

What is most valuable?

Microsoft Teams is a very good collaborative tool. The solution provides instant messenger, collaboration with teams, and you can do calls. You can use Microsoft Teams to share files and store files. You can use the solution to create your own channel from the perspective of topics and share discussions and files.

What needs improvement?

The solution’s initial setup is complex and could be improved.

For how long have I used the solution?

I have worked with Microsoft Teams for eight years.

What do I think about the stability of the solution?

I rate Microsoft Teams a nine out of ten for stability.

Buyer's Guide
Microsoft Teams
December 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.

What do I think about the scalability of the solution?

I rate Microsoft Teams a nine out of ten for scalability.

How was the initial setup?

I rate Microsoft Teams an eight out of ten for the ease of its initial setup.

What was our ROI?

Microsoft Teams gives the best return on investment.

What other advice do I have?

Microsoft Teams is the best collaboration tool in the market today.

On average, five people would be required to deploy and maintain Microsoft Teams.

Microsoft Teams is very user-friendly compared to Slack.

Overall, I rate Microsoft Teams a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Willis Wachira - PeerSpot reviewer
IT Business Partner at ALAF Ltd
Real User
Top 5
Integration with the task planner in Outlook and convenient for conducting meetings
Pros and Cons
  • "Setting up Teams was not difficult."
  • "There are some issues with stability."

What is our primary use case?

We primarily use it for meetings and office communication. Also for creating groups, channels, and virtual environments.

What is most valuable?

One valuable feature is the ability to edit a message that you've posted so you don't have to repeat yourself. 

Another feature I enjoy is the integration with the task planner in Outlook and Teams, which allows me to manage tasks across platforms.

What needs improvement?

There are some issues with stability. The stability could be improved. 

Moreover, the pricing could be made more affordable for users with different licenses.

For how long have I used the solution?

We use the cloud-based version, Office 365.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten. Sometimes it doesn't work well.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten.

How was the initial setup?

Setting up Teams was not difficult.

What's my experience with pricing, setup cost, and licensing?

The standalone license is not cheap. The pricing could be made more affordable for users with different licenses. 

What other advice do I have?

I would recommend giving it a shot. Overall, I would rate Microsoft Teams an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Microsoft Teams
December 2024
Learn what your peers think about Microsoft Teams. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,053 professionals have used our research since 2012.
Account Executive at Multinational information technology services and consulting company
Real User
Easy to use, and has full integration with other Microsoft solutions
Pros and Cons
  • "When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform."
  • "Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial."

What is our primary use case?

We use Microsoft Teams for everything, it's a corporate solution for online meetings, sharing information, and collaboration.

How has it helped my organization?

It has facilitated interaction with our colleagues and with clients. In addition, we can also have better access to information

What is most valuable?

When comparing similar solutions, there aren't many differences between them, but the best feature I would highlight is the quality and stability of their platform.

It is easy to use.

What needs improvement?

Because many companies use a variety of tools, the main feature could be to integrate the ability to participate in any meeting regardless of the platform they are using. For example, if you are invited to a Google Meet session, you should be able to join it without the need of having installed the specific client to attend that meeting.

It would be the best opportunity to create an abstract of which online collaboration tools are being used to avoid installing Zoom, Teams, or WebEx. It's currently the best time to try something new; I know it's technically difficult or perhaps impossible, but that should be a good starting point. Allowing you to participate in the conference to which you have been invited regardless of the platform on which it is hosted would be beneficial.

For how long have I used the solution?

< 3 years (before we were using Skype for Business)

What do I think about the stability of the solution?

One of Microsoft Teams' most valuable features is its stability.

What do I think about the scalability of the solution?

In terms of scalability, I don't have that information. We are a company with more than  130,000 employees. Even for large events, Teams  works flawlessly. I don't believe there are any scalability issues.

Which solution did I use previously and why did I switch?

We have been using allways Microsoft Unified Collaboration solution. 

What's my experience with pricing, setup cost, and licensing?

Pricing is an area where I lack visibility.

Which other solutions did I evaluate?

This selection is done at company level. I have no influence on the selection.

What other advice do I have?

I strongly recommend Microsoft Teams to others who are considering using it.

I would rate Microsoft Teams a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Associate Director of Technology at Microland Limited
Real User
Facilitates collaboration through voice and video calls, document sharing, and knowledge management
Pros and Cons
  • "Microsoft Teams has helped us improve collaboration through the use of chats, as well as conferencing, voice calls, knowledge management, and maintaining a repository."
  • "Microsoft Teams is quite demanding on bandwidth, which has been a problem during the COVID situation because we don't get enterprise-class bandwidth at home."

What is our primary use case?

Primarily we are using Microsoft Teams to facilitate collaboration during events and meetings. All of our meetings are voice and video. We are also using it for document sharing.

We use a file folder structure for maintaining all of our documents. There are version controls for projects that are completed and help to maintain the documentation.

How has it helped my organization?

Microsoft Teams has helped us improve collaboration through the use of chats, as well as conferencing, voice calls, knowledge management, and maintaining a repository. At this time, we spend four or five hours a day communicating using Teams.

What is most valuable?

The main features that we use extensively are voice and video calling. They have improved these features and the improvements are happening continuously. 

The other feature that we like is the repository, which is used for knowledge management. It integrates with SharePoint, where we can store and retrieve documents, maintain version control, and collaborate with each other.

I like these aspects of it, but this is a feature-rich product and I am probably not even aware of all the features that it has.

What needs improvement?

Microsoft Teams is quite demanding on bandwidth, which has been a problem during the COVID situation because we don't get enterprise-class bandwidth at home. Currently, we use broadband, and even the little variations that happen can throw you out of a meeting. It seems that you get disconnected really fast.

It takes a long time to load, which is something that could be improved.

Having a dial-in feature would be helpful because it would allow more people to be included in meetings.

For how long have I used the solution?

I have been using Microsoft Teams for almost two years.

What do I think about the stability of the solution?

This is an extremely stable product and we use it on a daily basis. Since we have been on the cloud, I haven't seen any failures that have been the fault of the service. As long as our internet is up, it is working.

What do I think about the scalability of the solution?

I don't see scalability as an issue. Initially, we had fewer licenses than we do now. As we expanded, we acquired more licenses and added more team members to the platform.

From what I recall, we started with about 500 licenses and we now have closer to 2,000. Two weeks ago, we had about 700 regular users. Adding users was seamless from our perspective, although you have to make sure that your network is configured properly, otherwise, there may be issues with performance.

How are customer service and technical support?

I do not speak with Microsoft support directly. When I have a problem, I simply call my support staff.

Which solution did I use previously and why did I switch?

I have used similar solutions and I wouldn't say that Teams has the best in terms of voice and video calling, although I have seen continuous improvement over time and I am happy with that. For example, we used to only see four people on a video call, and it has been increased to nine. These kinds of improvements are good.

On the other hand, when compared to other collaboration software, it is more bandwidth-intensive and takes longer to load. In general, it is heavier.

Prior to using Teams, we had been using Microsoft Exchange 2013. We migrated to Office 365 two years ago, which includes Teams as part of the package. While we were still using Exchange, we ordered Skype. From my perspective, Teams is much more stable than Skype. I found that if we used Skype in a very small network, for example with three routers, then it would work fine. Otherwise, we had issues with quality and stability.

How was the initial setup?

The initial setup is easy, as most products from Microsoft are. It follows the same idea and is not difficult. We have the E3 subscription, so we are always using the latest version.

What about the implementation team?

When we migrated from our Microsoft Exchange platform to Office 365, we had consultants come in to assist us with that. We also had some guidance from Microsoft.

What's my experience with pricing, setup cost, and licensing?

The pricing for Teams is very competitive.

Which other solutions did I evaluate?

We did look at a couple of other products as well, including Zoom. Because of issues regarding security with Zoom, we only use it very rarely.

What other advice do I have?

Network performance does impact teams, but Microsoft does give recommendations as to how the internet and network should be set up. If you follow these instructions then there will be fewer problems to fix. Essentially, if you are implementing this product then you need to very clearly understand the network requirements. Tweaking things on the network side is very important.

Overall, this is a very good collaboration product and the only thing stopping me from giving it a perfect grade is the heavy bandwidth usage.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Tom Brouillette - PeerSpot reviewer
Tom BrouilletteSenior Principal Consultant at NCS Partners
Real User

I would add that Teams brings strong chat tools and the Team Channel is a very powerful platform to contain all communications related to the Team Channel.  Team Channel provides a place to consolidate chat, documents and notes in one place that is easy to navigate.

SAP technical consultant at N
Real User
Top 5Leaderboard
Helps us establish communication within the organization and has a straightforward setup process
Pros and Cons
  • "The initial setup process is straightforward for technical executives."
  • "Microsoft Teams could log in faster."

What is our primary use case?

We use Microsoft Teams to communicate with colleagues via scheduling meetings and calls.

What needs improvement?

Microsoft Teams could log in faster.

What do I think about the scalability of the solution?

We have 100 Microsoft Teams users in our organization.

Which solution did I use previously and why did I switch?

I use Zoom and Google Meet as well.

How was the initial setup?

The initial setup process is straightforward for technical executives.

What other advice do I have?

I rate Microsoft Teams a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Project and Product Manager at Freelance
Real User
Scalable solution with an easy initial setup process
Pros and Cons
  • "The solution is relatively stable."
  • "The solution could be lighter in terms of storage performance."

What is our primary use case?

Our customers use the solution as a communication tool with functionalities for chatting, scheduling meetings, and integrating with Office 365.

How has it helped my organization?

The solution helps us with scheduling meetings. It also allows us to share information using chat in-between. 

What is most valuable?

The solution provides good flexibility in terms of integration with Calendar and Outlook, and Email.

What needs improvement?

The solution could be lighter in terms of storage performance. At present, it is heavier for the machine.

For how long have I used the solution?

We have been using the solution for more than ten years. At present, we use the latest version.

What do I think about the stability of the solution?

The solution is relatively stable. Although, I initially encountered a downtime issue. Also, last week, Microsoft had a huge problem across the world. While I was starting a meeting, all the instances went off. It is a general problem and not specific to the version or application I am using currently.

What do I think about the scalability of the solution?

The solution is highly scalable. I rate its scalability an eight out of ten. It still has a scope for improvement.

How was the initial setup?

The solution's initial setup process is easy. I never had any problem changing the headset and using the new ones to mirror my screen.

What was our ROI?

The solution generates a good return on investment.

What other advice do I have?

I advise others to have machines with good memory, power capacity, and processor. I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jonathan Cerquera - PeerSpot reviewer
Analyst at Universidad Autonoma de Colombia
Real User
Provides faster communication and efficient calling features
Pros and Cons
  • "It helps our organization with faster communication."
  • "It consumes a high amount of system memory."

What is our primary use case?

We use the solution for communication and creating teams or groups to share information quickly within the organization.

How has it helped my organization?

The solution helps our organization with faster communication.

What is most valuable?

The solution's most valuable features are meeting, calling, and activity feed.

What needs improvement?

The solution consumes a high amount of system memory. It could be improved.

For how long have I used the solution?

We have been using the solution for more than six years.

What do I think about the stability of the solution?

It is a stable solution.

How was the initial setup?

The solution's initial setup process is complicated. We implement it on the cloud infrastructure. 

What was our ROI?

The solution generates a good return on investment.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is reasonable.

What other advice do I have?

I recommend the solution to others and rate it a ten out of ten. It is an essential tool for quick communication and sharing files.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Solution &amp; Application Director at Delta Samudra Abadi
Real User
Top 10
Seamlessly integrates with Office application and helps with document management
Pros and Cons
  • "The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years."
  • "The solution needs to be more stable. I have found Zoom to be more stable than Teams."

What is our primary use case?

We use Teams for meetings because it comes with features for collaboration and document management.

What is most valuable?

The tool makes it easy for us to book meetings. It seamlessly integrates with the Office application which we are using for the last four years. 

What needs improvement?

The solution needs to be more stable. I have found Zoom to be more stable than Teams. 

What do I think about the scalability of the solution?

My company has six users for Teams. 

How are customer service and support?

Microsoft's support is good enough for me. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I use Zoom but find it to be less competitive than Teams. Zoom does not offer integration with documents, calendars, etc. 

How was the initial setup?

Teams' setup is easy and takes less than a day to complete. There isn't much configuration involved since everything is on the cloud. The solution's deployment is not a rocket science. 

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive. 

What other advice do I have?

I would rate the product a nine out of ten. You will get the full benefits of the solution if you use collaboration and document management. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user