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Chief Enterprise Architect at a healthcare company with 1,001-5,000 employees
Video Review
Real User
Rendering of FAS is so much faster than what they used to be and restore is twenty times faster
Pros and Cons
  • "The most valuable features for AFF are the speed, durability, back up, the time, the workloads that we are using currently are much faster than what they used to be. We're getting a lot of different things out of All Flash."
  • "The bad part about having scalability is the expense. It is currently extremely expensive, to be able to scale so fast on flash."

What is our primary use case?

Our primary use case for AFF is for all of the filers. We're also doing a lot of workloads for virtualization. All of our virtualization workloads are currently running on All Flash FAS.

How has it helped my organization?

We use almost all of our virtualization workloads on All Flash. Before we migrated to All Flash we used to use a different vendor for NAS solution. Some were NAS and some were Block storage. Now, logging ETLs are maybe ten times faster currently than what they used to be. We are getting amazing speeds off of FAS that we never had before.

We also use a lot of the AFF for end user storage. All the shared file systems, all the file systems that a particular user has, as a G drive, E drive, F drive or shared drives between various customers and various departments are all running off of the All Flash File system. So now, the rendering of FAS is so much faster than what it used to be. On top of that, we used to do Block. We would take Block, we would do NFS or do Samba to share those file systems for the users. Now, because they are coming straight off of NFS 3 and 4, the speed is marvelous. They are almost five to seven times faster rending all their files, saving all their files, retrieving all their files. It's amazing.

I don't know how much IT support has any bearing on All Flash File system. Now the only thing that we have provided that is better now is the speed and stability. Now if you can add that to capabilities, then, of course, IT has provided additional capabilities of having faster rendering and just getting their work done a little quicker.

The biggest workload that we have is maybe 95 to 97% of all virtual workloads are now running on All Flash. It has dramatically changed the way all of our VMs work. Now, not only they are faster but a couple of things that are in addition is that we do snaps off of our flash storage. Not only are the workloads faster but if the virtual machine goes down, the restore is 20 times faster now than it ever used to be. We don't have to go to a spin disc, we can just flash off of our flash back onto a no spin disc and the restore takes almost seconds to come back.

Total costs of ownership have two different values to them. One value is just strictly the capital cost of it. Number two is the operational cost. You've got to look at the CapEx and how much it cost. That is currently a little higher than it would be in two or three years. Now, Apex is where things are getting really nice. The maintenance is less. The discs failure are really low. Data issues or corruption is really low. The CapEx is currently high and Apex is getting to almost insignificant numbers.

What is most valuable?

The most valuable features for AFF are the speed, durability, back up, the time, the workloads that we are using currently are much faster than what they used to be. We're getting a lot of different things out of All Flash.

We have not connected our AFF to public cloud yet. We are not sure if we are going to do it because of PHI. For any healthcare, it's extremely important to safeguard the security of your patients. We are looking very deeply into how we are going to either go to public or keep some for private. Also, because data analytics is coming our way we want to make sure that the data that we are going to do analytics on is not on public cloud. Because of ingress and egress, we don't want to pay a lot of money to pull it back. We are not there yet but maybe in the next year and a half we will think about it publicly.

For how long have I used the solution?

One to three years.
Buyer's Guide
NetApp AFF
January 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the stability of the solution?

Two things have happened with stability. Number one, the platform that renders the file system is so much better. It's ONTAP and NFS, they're much more superior. The stability of the file system is much better. Behind the scenes, the cache is better, the CPUs are better and of course, there are no spin discs, so it's all flash. That is way more stable than what it used to be. Coupled together, the stability is maybe six to seven hundred times better now than it used to be ten years ago. That's just the way it works now.

What do I think about the scalability of the solution?

Scalability is almost a catch 22. It's excellent because you can quickly scale, it's ONTAP, you can keep adding clusters without a problem, both the nodes, the controllers and of course the disc or the flash itself. The bad part about having scalability is the expense. It is currently extremely expensive, to be able to scale so fast on flash. What a lot of people are doing is that they make part of it all flash but as the data gets bigger, the archival, the older, the colder, migrate onto a slower, less expensive disc. That's what we are doing as well.

How are customer service and support?

So far NetApp is amazing. It depends on what type of team you have. What type of sales team that you are working with. Our sales team is phenomenal. Our support goes through them and they know all the right people to call and we get great support. Now, that is not true all across. There's great support, and there's some mediocre support. For us it's phenomenal.

How was the initial setup?

The initial setup for AFF was very quick and almost painless. We had professional services come in, they put it together and before we knew, we were carving all our discs, all our LUNs, and migrating data. Of course, the data migration was also really fast for us. We used to have older infrastructure. A little less than a year ago, we got brand new infrastructure that's all flash and we migrated it less than a year ago. It was no pain whatsoever.

What other advice do I have?

I don't think anybody is doing a NAS solution or a filer solution better than NetApp. If you only talk about NetApp's filer, All Flash, I would give you it a nine and ten out of ten. It's one of the best of the breed currently in the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user750630 - PeerSpot reviewer
Senior Systems Engineer at Age Of Learning
Vendor
Inline compression and dedup enable us to run multiple copies of various instances due to space savings

How has it helped my organization?

The primary use case for our All Flash system is for databases. We use it to keep slave backups of our production databases running on-premise. We use it for file storage, not block storage.

Before we purchased NetApp we knew it was fast and could do a lot of great stuff. After we purchased it, we were surprised because we're trying to run replication on MySQL databases in-house. When we ran those on a regular FAS 8040, the replication couldn't keep up. We weren't able to keep copies of production databases on-prem.

Then, when we brought the AFF A300 on-prem, we were actually shocked that it even outperformed the replication that we were running on AWS cloud for database replications, that we run from different regions on AWS. It was actually replicating faster, which is amazing because you would think it would be faster to replicate a database that is running in AWS from another master database that is running in AWS. But our on-prem that's running in LA was actually faster by 15 to 20 seconds of replication time.

It has improved the way we function because it has given us the opportunity to run, as I said earlier, an on-premise MySQL replication database. Before, we couldn't run it on-prem, so we had to poke firewalls to give access to developers to do queries - which we didn't like to do - out onto AWS cloud. Now, it's all in-house, on-premise, and it's allowing us to no longer run those open firewall ports that we had to do before.

Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

What is most valuable?

For us, it'd have to be the inline compression that it does and the deduplication. We're able to run lots of copies of different instances, because we not only use it for databases, but we use it to copy other VMs that we run as well. The fact that we can make duplicate copies and save a lot of space is very valuable.

Some of the new features that are coming out with FabricPool are really exciting for us. The ability to be able to move cold data off to S3 bucket and do the tiering and the back-end, versus trying to do it with the customers or with our different departments. We have to tell them, "Hey, you need to archive this stuff. It's been over a year." We're really excited to see the FabricPool feature on AFF A300.

It's fast, all the other features that it come with it, with the snapshots and all that, it's just great.

What needs improvement?

I think eventually it's going to come out, but what I would like to see is, right now we have the availability with FabricPool to do tiering, but just with snapshots on our volumes. I'd like to see that happen with the data as well, not just the snapshots.

What do I think about the stability of the solution?

We haven't had any outages with NetApp so far. It's very stable, I mean fully HA pair redundant. We can SnapMirror stuff off of it to another filer, it's great. It's awesome.

Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

What do I think about the scalability of the solution?

Scalability is great. Before we had the AFF A300, originally we started off with a 2552. We outgrew that, obviously, and we went to 8040. We were easily able to upgrade to an 8040, and then grow our cluster to add an AFF A300. Now, we have AFF A300, an 8040 in our cluster and it's just easy to scale up. It's a big feature and bonus for NetApp on that.

Which solution did I use previously and why did I switch?

Before NetApp, we were using lots of cheap storage solutions. We were just running these servers with blocks of disks. They're made by another vendor, I can't remember the name. We would just buy these disks and use them up. Then, we ended up going with NetApp. Then, we do some on cloud stuff with S3 buckets. Really, NetApp was our first choice when it came to an enterprise solution, when we were ready to go.

Which other solutions did I evaluate?

Nimble was on the shortlist.

What other advice do I have?

We are definitely more likely to consider NetApp for mission critical storage systems based on our experience of AFF because of the support. A lot of the features; NetApp's constantly providing and innovating with stuff, and it's reliable. That's the bottom line.

NetApp has been around for a long time. Their support is great, documentation is great as well. If you're a guy that likes to do it on your own, you can do that, read up the documentation. If you need support, they'll help you out every step of the way. It's great.

My advice to a colleague who is researching a similar solution would be to really look into NetApp and all the features that they provide, and to really consider NetApp. I think you can't go wrong.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
NetApp AFF
January 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
it_user351168 - PeerSpot reviewer
R&D IT Admin at a comms service provider with 1,001-5,000 employees
Real User
The whole process of compilation, builds, and exports takes a lot less time. So instead of 10 builds per day, I can do three times as much. I would like better monitoring apps or software.

What is most valuable?

Clustered Data ONTAP 8.3b3 is valuable. Also, valuable is the easy migration between our old NetApp solution and this one. It was painless, as there was no downtime and we saw immediate results.

How has it helped my organization?

Lower latency means faster end products. From development to the end, it now takes less time to compile a product and export it. The whole process of compilation, builds, and exports takes a lot less time. So instead of 10 builds per day, I can do three times as much.

What needs improvement?

Knowledge base on the internet needs improvements so that I can find my own solution for stuff. I'd also like better monitoring apps or software.

For how long have I used the solution?

We've been using it for about six months for low latency and critical loads.

What do I think about the stability of the solution?

10/10

What do I think about the scalability of the solution?

It's very scalable.

How are customer service and technical support?

Customer Service:

8/10

Technical Support:

8/10

Which solution did I use previously and why did I switch?

Before this we were using 7-Mode and other NetApp FAS products. We upgraded for speed and newer features.

How was the initial setup?

The initial setup was really easy. It took three days to set up once we got it.

What about the implementation team?

We used a vendor team with in-house personnel. The vendor team were 9/10.

What was our ROI?

8/10

Which other solutions did I evaluate?

  • HP 3PAR 7400
  • XtremIO
  • Nutanix
  • SimpliVity

We chose NetApp for a mix of reasons -- the price was great and also because we were working with NetApp before. It was really easy to migrate everything and keep everything using NetApp technology.

What other advice do I have?

It's good, but not perfect. If you are already working with NetApp, this is the very clear choice.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Data Center Engineer at Belimed
Real User
Top 20
Easy to use and reliable solution
Pros and Cons
  • "It is a stable solution."
  • "They should provide easier integration with multiple systems."

What is our primary use case?

We use the solution to host the system data for VMs.

What is most valuable?

The solution's most valuable features are pricing and speed.

What needs improvement?

They should improve the solution's features for disaster recovery. Also, they should provide easier integration with multiple systems.

For how long have I used the solution?

We have been using the solution for one and a half years now.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

We have 1500 solution users in our organization. It is a scalable product.

How are customer service and support?

The solution's customer service is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have worked with HP in the past. In comparison, NetApp has various protocols like NFS and CIFS. Also, it is much easier to use and integrate than HP.

How was the initial setup?

The solution was easy to deploy and took half a day to complete.

What about the implementation team?

Initially, I implemented the solution myself. Later, I took help from a reseller to review it. Also, two or three executives are required to maintain the solution.

What's my experience with pricing, setup cost, and licensing?

The additional license for the solution costs 45k. It is relatively cheap compared to other vendors.

What other advice do I have?

I recommend the solution to others and rate it as nine. It is very stable, reliable, and cost-effective.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1635060 - PeerSpot reviewer
Network Storage Engineer at a computer software company with 10,001+ employees
Vendor
Accelerates virtualization and Oracle Databases, and SnapCenter makes backups easier
Pros and Cons
  • "The performance is outstanding when it's all Flash. That's the biggest bang for the buck that we get."

    What is our primary use case?

    We use them for file services, email, as LUNs for servers, Exchange, Oracle, and SQL.

    How has it helped my organization?

    We've seen an overall boost in performance, going from a combination of solid-state and spinning disks to all solid-state. That has increased our ability to provide more performance and throughput for the services that we're hosting. That's the biggest deal for us. We do what we did before, but now we can do it on all-flash. It's just faster.

    It accelerates virtualization and databases, which goes back to the performance. All-flash gives us the ability to provide the performance as it's needed and makes it easy to do and instantly observable.

    The use of AFF with Oracle has made it much faster. It all comes back to how fast it is. And with SnapCenter, the backup piece is much better than it was before. We were using NetBackup, but SnapCenter allows us to back up with snapshots, which is something NetBackup did not allow us to do.

    Also, the dedupe and compression reduce how much disk space we require. All of that really makes a big difference for us.

    An extra benefit is that NetApp AFF All Flash FAS has really reduced support issues related to performance. When everything is going at solid-state speeds, it's a lot easier to find the problems, where there's slowness.

    With all of it being in one software package, the ONTAP data management software has simplified our operations. We have the Enterprise licensing and that means we get all the tools that come with it. All of those tools, and their integration, make backup and restore very simple and very efficient.

    What is most valuable?

    The performance is outstanding when it's all Flash. That's the biggest bang for the buck that we get.

    And everything that we use on NetApp that can back up with the NetApp tools—SnapCenter, SnapDrive, and SnapManager—makes our local and our offsite backup very simple and very easy to do.

    For how long have I used the solution?

    I've been using NetApp AFF since 2007.

    What do I think about the stability of the solution?

    I don't know how to praise it enough. Parts of our environment are so old that it's amazing they even run, but they're still running. We had an overheating problem, the air conditioning went out, and they still ran. They're bulletproof, in my mind. We have many sites all across the country, and we really don't have any issues with the products. They just work.

    What do I think about the scalability of the solution?

    We've never had an issue with scalability. We could scale as large as we want. We can go out and up, anytime we want to. I'm really impressed with their scalability.

    How are customer service and support?

    NetApp's support is outstanding. Any question I have gets answered promptly. If it has to go back to engineering, they reach out to engineering and engineering comes back with the answer. They provide us with whatever we're looking for in a timeframe that is more than acceptable, usually above expectations.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    About 10 years ago we used to have EMC. Then we had both EMC and NetApp, and we ultimately replaced all the EMC with NetApp. Back then, we went with NetApp because of the cost. We got more for our dollar.

    What was our ROI?

    The ROI is from the performance and the ease of backup.

    What's my experience with pricing, setup cost, and licensing?

    NetApp AFF is somewhat pricey. If they weren't as pricey, that would be a big deal for us. It's worth it but if you could get a really nice car for less, you'd go for the "less."

    What other advice do I have?

    If you can get a demo and run it in your environment, play it side-by-side against comparable workloads and you'll see the benefits very quickly.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer1001976 - PeerSpot reviewer
    Vice President Data Protection Strategy at a computer software company with 1,001-5,000 employees
    Reseller
    Stable, flexible, and offers good local technical support
    Pros and Cons
    • "Other manufacturers claim simplicity. In fact, frankly, they do have an advantage in that regard, however, they don't have the functionality. If you were to compare one of those products to NetApp, head to head from a feature perspective, NetApp would wind up in the top 10."
    • "From my perspective, everything works well. They've already announced that they have some features in their next release that make the existing investment more usable, by adding software features to your existing legacy hardware investment."

    What is our primary use case?

    The solution is primarily used for data protection and disaster recovery, business continuity, and cybersecurity.

    What is most valuable?

    We like the fact that we also use it and therefore can tell our clients about it from an actual user perspective, not just a sales perspective. 

    No one has a price-to-earnings ratio that NetApp has, everyone's is inflated. NetApp's is below market, NetApp pays a two and a half percent dividend, NetApp stock has doubled in the past 12 months. NetApp's largest customer is probably the federal government, which uses more than 50% of NetApp, from my understanding, if you subtract cloud, although I'm not privy to understand how much cloud the federal government uses that is actually NetApp under the covers.

    The fact of the matter is, if you need the top-selling, performing, file serving appliance to deliver your files to your end-users, NetApp pretty much invented the technology. While no one really can take credit for serving files, NetApp has been doing it for more than 25 years. They do it better than anyone. They have utilities around that. They can do three things that their competition can do with multiple different solutions. I'm sure there are some obscure things that they do in vertical markets that their competition does better, however, I'm not going to comment on radiology or genetics or things of that. They do a lot of things, yet, not like a Swiss army knife. They do a lot of things and are the best of breed of products put together.

    Other manufacturers claim simplicity. In fact, frankly, they do have an advantage in that regard, however, they don't have the functionality. If you were to compare one of those products to NetApp, head to head from a feature perspective, NetApp would wind up in the top 10.

    What needs improvement?

    I'm not an engineer, so to a certain extent, it ain't broke, don't fix it. From my perspective, everything works well. 

    They've already announced that they have some features in their next release that make the existing investment more usable, by adding software features to your existing legacy hardware investment. Features like the ability to add the S3 protocol, which is the storage protocol used by Amazon Azure and Google onto a NetApp filer for on-prem or co-located products.

    For how long have I used the solution?

    I've been using the solution for a while. 

    What do I think about the stability of the solution?

    The stability has been good. There are no bugs or glitches, really. It doesn't crash or freeze. There are a few things here or there that are minor, however, everyone deals with something no matter the platform. 

    How are customer service and technical support?

    To a certain extent, we offer the client basic tech support, meaning if a disc drive has failed we can send someone to replace it. NetApp has a very large tech support organization for their premium customers, where they will support third-party products like Rubrik, like VMware, like Combo - all kinds of third-party products that touch NetApp. 

    Not every storage or NetApp deployment is open the box, put the NetApp in the rack, turn the on/off switch on, and click the wizard. It's got to interface in a hospital environment, has to interface with the medical imaging department, so in that regard, no product is easier or more difficult than NetApp other than how the storage device interfaces with what it's storing.

    All tech support isn't great if they didn't do a good job setting up and all tech support is great if they did a great job for you, and I've had positive and negative experiences with every manufacturer's tech support. I would rate NetApp as one of the best. It's usually in-country. I have customers that are in South America, that are in the United States, that are in the UK, that are in Asia. I don't stay up nights worrying about their tech support.

    The partner community, such as myself and my engineering team, usually get involved if there is a tech support issue that is not a manufacturing defect or a bug as we can't control that. We can only control the environment that we helped architect.

    How was the initial setup?

    The initial setup can be both straightforward and complex. It's like buying a big toolbox filled with a million different tools, and wrenches and spanners and screwdrivers, and things of that type. You could use that toolbox to install a doorknob or could you use it to build a house.

    If you wish to use every tool in your big toolbox, it's a complex environment that requires sometimes more than one skill set.

    What other advice do I have?

    I'm a reseller and my company also uses it.

    I just provide them the equipment when they need it, so I don't run it. I don't have the responsibility for the operation of it, only my own clientele.

    I'd rate the solution at a ten out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer:
    PeerSpot user
    it_user750723 - PeerSpot reviewer
    It Manager at HSBC
    Real User
    Enabled us to reduce physical rackspace on one project by 70-80% while providing performance and reliability

    What is most valuable?

    • Performance
    • Reliability
    • Scalability

    They're important because it's critical user data. As a global bank we need to make sure that users' data is accessible at all times; that there's no outage window or things like that. Performance is key.

    How has it helped my organization?

    The consolidation, the physical rackspace. For example, we've got a project ongoing at the moment in consolidating our footprint from 20 rackspaces down into two. I think we've got a 70-80% footprint reduction in going from old FAS controllers to AFF.

    What needs improvement?

    There's not really anything that's standing out at the moment.

    Perhaps the node count on a block basis, even though we don't really use it that much for block, but that would be one.

    The only other thing from our point of view would be, on the storage efficiency side, the compaction storage efficiency - there's no way of seeing that on a volume level, you can only see that on an aggregate level.

    For how long have I used the solution?

    We've had All Flash installed now for coming up to two years. I think it was February, 2016 that we put in the first All Flash array.

    What do I think about the stability of the solution?

    The All Flash is very good. So far it seems more reliable, there's not been any issues with it.

    What do I think about the scalability of the solution?

    Good. We've not really had much scalability, so far, to grow that much on the AFF, but what we have had to do has been good.

    How are customer service and technical support?

    Very good. As an enterprise, trust me we've got quite a lot of the account team that were involved with this, so quite a lot of NetApp staff helped us out in the build, the design, the configuration, the maintenance, etc.

    Which solution did I use previously and why did I switch?

    We were using NetApp. We were using FAS NetApp, and it was just the new system, the new growth that we needed.

    How was the initial setup?

    Straightforward. No different to any old system that we've put in before, so an AFF is no different to a FAS.

    Which other solutions did I evaluate?

    Dell EMC, NetApp, IBM.

    NetApp are our chosen vendor for IP storage.

    What other advice do I have?

    The primary use case for our All Flash FAS is user data: Windows user file data, application data, NAS IP data. We use file storage.

    We've just got a great partnership with NetApp. We've got NetApp installed in over 52 different countries. I think our hardware install base is over 600 systems globally. We've got a very good relationship.

    We are more likely to consider NetApp for mission critical storage because of the reliability that we get with them, the support that we have with them, the infrastructure that they have available.

    The most important criteria when selecting a vendor are

    • Manageability
    • The customer base that they have
    • What enterprise accounts have they got
    • Cost is the main thing

    By manageability I mean how easy is it to manage the infrastructure. You don't want to manage a complex infrastructure and have multiple use cases, of having issues which are hard to manage. Having a single vendor and being able to manage it through a single support center makes it much easier.

    My advice to a colleauge considering a similar solution would be: Depending on the work load that you've got, that you require your systems for, if you're looking for high performance NAS then you'd look at NetApp. But you've definitely got to be able to manage the estate that you've got, so depending on the size of the infrastructure that you have would determine the solution that you choose.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user748323 - PeerSpot reviewer
    Lead Storage Engineer at a financial services firm with 10,001+ employees
    Real User
    We get a lot of compression and efficiency out of the dedupe, you can put a lot of stuff in a little space
    Pros and Cons
    • "The in-line dedupe, and the compaction saves us a lot of space because most of our AFFs house VMware VMDK files."
    • "It would be much better if you had it more like the way they do Metro Clusters, where they have a switch, and the storage is all attached to a switch."

    How has it helped my organization?

    With the AFF, we can run VMs with databases now. That was one of the big features with the AFF, we needed the speed for databases. By moving them over, we can put VMDKs housing databases on there and use them on the VMware infrastructure now.

    Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

    What is most valuable?

    The AFF we have, we use the in-line compression. The in-line dedupe, and the compaction saves us a lot of space because most of our AFFs house VMware VMDK files. We got a lot of compression, a lot of efficiency out of the dedupe because a lot of the VMware are similar with the OS, VMDKs, etc. It makes it really compact. You can put a lot of stuff in a little space.

    What needs improvement?

    That's a hard question to answer off the top of my head. I'd have to go through and evaluate everything. Right now, it fits our needs. I'd have to evaluate what else I'd like to see, I guess.

    While not for AFF specifically, for clusters in general, it would be nice to be able to have volumes everywhere. For example, now you have volumes tied to a node tied to an HA pair. It would be much better if you had it more like the way they do Metro Clusters, where they have a switch, and the storage is all attached to a switch. Then, they have a volume owned by something and have it should be able to move around to anywhere based on ownership of a volume, as opposed to between HA pairs. That would be a good improvement in their infrastructure.

    What do I think about the stability of the solution?

    The NetApp AFF itself, the FAS's, they're stable. They're in a cluster mode, they're HA, so we fail them over, we have upgraded fail back. We've never had an outage due to NetApp in the 12 years that I've been there.

    Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

    What do I think about the scalability of the solution?

    Scalability, it's like anything else. The ability now to take out and add shelves, pull out shelves from the middle of an array if you want, to upgrade them, to pull heads out, and put new heads in as a non-forklift upgrade. All that functionality and scalability is one of the things that makes NetApp really good for our environment.

    How are customer service and technical support?

    We use tech support for everything. Since it's a cluster, something that's not specific AFF, it's just nodes in the cluster. But we use support all the time.

    Tech support is like everything else. It's hit or miss. It depends on who you get and what the subject matter is. We had a Support Account Manager (SAM) at one point too and, when we had the SAM, it was a lot easier to work with their support through the SAM. We've dropped the SAM stuff.

    Sometimes it's difficult to escalate correctly and get the right people involved. It's not been as bad as it was before we had the Support Account Manager (SAM) though. Our SE helps a lot as well. It's pretty good support. We just had a support call yesterday with him and the guy we got was knowledgeable about what our problem was, so it worked out pretty well.

    Which solution did I use previously and why did I switch?

    We've been a NetApp customer for 10 to 12 years now. We use their non-flash stuff a lot. We use hybrid flash, and after that, hybrid arrays. All Flash was the next logical move. Our next move is going to be the object storage, as well to spin off some of that data, the snapshots, on to object storage, because they've got flex groups.

    How was the initial setup?

    I was involved and it was seamless. We had a two-node star cluster with AFAs on them. NetApp did the install. A few years ago, we used to do our installs ourselves, as a company. Then we started using NetApp installation services to do them. They did the install. They inserted it seamlessly into our cluster. It came up, we had the arrays, and we could create aggregates on it, pretty much right after they got them installed.

    Which other solutions did I evaluate?

    We're using NetApp now as our hybrid storage. We have VMs on there. They wanted to put databases on the VMs. We said, "Well, we don't have the speed to put your databases on there. If you want to stay on the NFS structure with NetApp, the next logical solution is just to put you on All Flash, so we just throw some of those in the cluster and do a motion of your volumes over."

    For All Flash, we have a SAN infrastructure and a NAS infrastructure. We use the EMC for the SAN infrastructure, for the block. NetApp is the only NAS we have. There's not much else we can look at besides Isilon. Isilon just isn't fast enough. It's slower than what we had them on at the beginning. NetApp was really the only logical choice for that particular environment if we wanted to use NAS.

    What other advice do I have?

    The primary use case for our All Flash FAS (AFF) system is pretty much VMware and its servers. It's just for file storage right now, for NFS, for the VMware stuff. We're investigating using it for other things. It's also used as a Zerto, a web application depository for some of the Zerto replication for the VMware stuff.

    We use it for our mission critical stuff right now, as our VM infrastructure.

    The most important criteria, when selecting a vendor to work with is functionality. I look at the functionality of the systems, what they provide us, what the features are, and where they're going, and what we need. Then, after that, I'll look at support. Of course, my company wants to look at market share and similar thing to it, but I look at the those things last. I look at the functionality first.

    I give it a nine out of 10 because nothing's perfect. It works really well for what we want to do with it. It may not work well for other people. But in my experience, nine is where I would put it. It's functional, it's expandable, no forklift upgrades, and no disruptive upgrades, even for the OS or for the hardware itself. The flexibility of moving things around. All of its features, including its SnapMirror functionalities, make it really good for our environment.

    All the features and their flexibility is where I would give it the bigger rating. What would make it a 10 out 10 is better support.

    Regarding advice, it's the same advice you give to everybody. Evaluate what your criteria are, then look at NetApp. If you're looking for NAS, even for block, NetApp to me is mid-to-high level block. If you're looking for certain things in block, something else might be better, as opposed to FAS. You can look at NetApp for their other products. Look at NetApp for their file system for; FAS, look at their block stuff. Look at their stuff because all their stuff is available for use, it's just that the FAS itself is not suitable for everything, but they have other stuff that is.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Updated: January 2025
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