NetApp AFF - All Flash Reviews

Support's good. The product seems reliable. The uptime is good. We haven't had any major failures or anything like that. It runs all of our SAN VMware infrastructure with no problems, really.

The tools that it has, such as OnCommand Manager and so on, they're helpful if you're not a CLI type of person. I actually like the CLI as well. They're both pretty easy to navigate, especially with the cluster mode. You can do the tab completions and everything in CLI now. That helps you to navigate through otherwise long commands.

SnapMirror, all the Snap technology, is pretty cool. You can do SnapMirror, the vault and everything like that.

The migration from 7-mode to cluster mode probably could be improved. The migration tool that they use, the copy free transition tool, it's new and it seemed like, while I was trying to get everything prepared, few people really knew much about it at NetApp. I had to make a lot of calls, send out a lot of emails to find out if the current version was going to do what we needed it to do. I was told, no it won't; then I was told, yes it will. I'd say they need to keep working on that migration tool.

I have been using NetApp for about three years.

We have not really experienced any downtime to speak of. I did a migration recently from a 7-mode system to a cluster-mode system. While we were doing some of the migrations of some of the live VMs, our older ones started to max out on its processes. It didn't necessarily create downtime. It just kind of messed up our migration a little bit. We had to basically stop, regroup and then schedule it for another weekend. That'd be the closest thing to downtime, but I don't really consider it downtime, necessarily.

It's definitely scalable, especially with cluster mode. You can just hook in another set of controllers, add disk shelves. It's definitely scalable.

I feel like it's going to meet the organization's needs moving forward. As I've needed to add storage to it, I just grab another shelf and hook it up. It pulls in all the disks; you create your aggregates and everything. As far as if we ever need to add more controllers, you just connect them into the fabric, they come up and you can start sharing files, LUNs and all that stuff. It's definitely scalable.

Technical support is really good, knowledgeable, and responsive. Even with the migration I did, they sent out a professional services engineer at no charge to help us complete the migration of going from 7-mode to cluster mode between new hardware as well. We weren't just upgrading one system from 7-mode to cluster mode, we were actually upgrading and migrating to new hardware, so they sent somebody out and he assisted with the whole thing.

The auto support and everything like that is good. When we've had a disc fail, they're calling, they're emailing, they're sending disks out. I get a disk the next day. Support is definitely good.

Initial setup is not too bad. The cluster system I did not too long ago; you just console cable into it. It's got a guided setup on the CLI. After that's complete, you're on the network. You can use your web browser and access the OnCommand Manager application and start configuring SVMs and all that stuff. It's not super difficult. I know there are products out there that are probably easier. I've heard that Nimble Storage is supposed to be one that's really easy to use. On a scale of 1 to 10 in terms of complexity and everything, I'd say NetApp stuff is probably about 7 for me. I've only been in SAN storage and everything for, like I’ve mentioned, about three years. I'm still relatively new to the industry of SAN storage. I'd give it about a 7.

I recommend the product. I don't have a lot of experience with other solutions such as EMC Storage, Nimble, Fujitsu or Hitachi. I've never really messed with any of them so it's hard for me to compare.

I've been doing IT for a while. There some complexity to the NetApp stuff. I know that there are easier solutions out there such as the Nimble one. But overall, the NetApp AFF is a good product. You just need to know what you're doing a little bit or you're going to rely on support and other people. Take the classes. Make yourself familiar with it. That's what I've been doing.

For me, the most valuable feature is the simplicity of being able to have a pool of storage and not worry about: How many IOPS do I need? How many disks? Or carving up aggregates. Everything can just share. I can just go with the simple features of the GUI to allocate storage quickly and not worry about anything.

The management tools with NetApp really need improvement, in general; just giving good, simple tools for evaluating performance and performance headrooms, and seeing where you're about to run into things. ONTAP 9 seems to be taking steps in that direction, from what I've seen of it. This is my first ONTAP 9 system. I think they're making progress there. Until I have some more problems with the system and see how the tools serve me, I can't really give better insight on that.

I have been using it for about a month.

So far, it has been very stable; no downtime. We had some random error messages but no downtime issues; just getting used to the new ONTAP 9.

It looks like it will meet the company’s scaling needs moving forward. We don't have a high-performance need out there, so it's more about a simple solution than scalability, in this particular case. So far, it looks like it'll meet our needs.

We found NetApp support to be a mixed bag. Sometimes, it's real good; sometimes, it's real bad. It can take a while to get things escalated to the people you need it escalated to. I'm not terribly different from most of the industry, I'm sure.

We get our support through Datalink. We have to go through Datalink first and then get escalated to NetApp support. It adds another layer there, but costs a lot less.
For this project, the support has been pretty good. So far, I’m happy with how it's going.

It's a simple setup. What we spent our implementation time on was getting the fiber channel LUNs presented to the host; that went really well. The problem is, we need to configure it in Wisconsin and then we shipped it across an ocean and had some non-IT people install it into a rack and turn it on. That was the complexity. We all added it ourselves. With that said, because it was a simple, one-shelf system, they were able to get through it and get it done. There was one cable that wasn't connected right. Support helped me track that down, and then I had them go plug it in right. They turned the connector upside down and then it worked; what a shock...

For this install overall, for NetApp's part, it was simple; we have the complexity.

We looked at Hewlett Packard, EMC, a Nutanix solution, and probably a couple more I can't remember. Nutanix had been way out there; just a totally different way of doing it.

When selecting a vendor to work with, for whether or not we talk to them, I think we look at those things like reliability and reputation.

As far as who we choose, once we've got that process started, it tends to be the vendors that are willing to work with us in the sales process and give us lots of answers; give us lots of demos. We like to get a feel that they actually understand what we need; that the tech teams and the local teams that we're working with are capable of understanding what is going on technically; and they're not just fly by night: "They've been working here for three months and now they're going to move on." We try to figure out whether they have capable folks in the field. Does the sales team care enough about us to make a deal versus just saying, "Here's a price. You can take it or leave it."?

Unfortunately, we don't have budget, so a lot of our decisions do come down to dollars. We spend a lot of time looking for teams that can do both. Who's going to come in cheap, yet still give us all that personal attention and support, and feel like they're going to be partners with us in the process, rather than just a reseller that's going to kick us over to support? We want people who are invested in making us successful, and not everyone's willing to do that.

We needed something that could do multiple protocols. We had a need out there for CIFS and NFS and fiber channel storage. NetApp was one of the few vendors who has a solution that's capable of handling all that and is easy to use.

The best feature is just for databases; the speed that we can use for all of our database, Oracle and SQL. For example, testing with our programmers, testing the systems; as far as the speed of getting to the database, getting their data back to their applications.

The speed itself means it takes less time trying to run queries.

NetApp for me has been great. We went from about 30 physical servers and some blades, and now we're over 70 virtual servers and everything's on NetApp. Basically, our utility is about 95% NetApp for storage. There's maybe 5% that are actually outside of that. NetApp has been great.

We're using it with VMware; being able to do some mirroring to our DR site. The biggest thing I'd like to see would be the ability to break the mirror and stand up the DR site as a production site; see if there's a way to do that almost seamlessly. That would be a big thing to be able to do: if you lose your main site, stand up your secondary site and the customer has no idea.

We've had zero stability issues. We've had a disk go bad and the customer doesn't even know it. That's the best part about it.

I don’t think we’ve had any scalability issues with it. I think it's great because every time they want more storage or a bigger size, it's easy enough to give them. Growing disk space is great with flash.

We haven’t needed to use technical support.

We were not using a different solution beforehand. We had been using physical servers for all of our SQL and Oracle.

Testing with some of our programmers, there were some issues with speed compared to physical servers, physical disks. When we did the testing, the older physical servers were actually faster than some of our virtual. We had to do some testing with that and we determined that by going to the flash, we’d get rid of that latency, that issue of slowness.

Initial setup is a little bit complex, but we use a guy who pretty much builds all of our NetApp for us.

Before choosing AFF, we looked around a little bit, thought about some Cisco gear, but decided we just wanted to go with NetApp from talking with a couple of other utilities that we know, that work with us. They were using NetApp, so we just gravitated towards it.

In general, when I choose a vendor, the criteria that are important to me are stability, for one; longevity in the business already; and then, of course, word of mouth from other customers. How they treat their customers, how good are they at getting back to you. There’s nothing like having a fire and wanting your vendor to be there on the spot to fix it. Other than that, that's probably the biggest thing.

Start with planning and whatever you think you need, double it. That's the word of mouth; that’s what most everybody says. We bought 20 TBs of flash to start, thinking that's all we would need, and in less than a year, we already reached 14 TBs.

Once you go to it, you don't go back. Once everybody gets their speed, they don't ever want to lose that. The nice thing about flash is that it protects the poorly written code. That's our favorite thing to tell the programmers.

Backups are the most valuable feature, because our company has very intensive backups; we need it forever. They have to be fast, so we cannot keep them on tapes.

Actually, we are looking for better Oracle backups. In production, it takes about 24 hours to run the online backups. We decided to take the backups in the DR. Currently we do the backups in DR, we do not back up production. We were looking for some solution from NetApp; it could be SnapCenter. We are looking at that.

That would make backing up faster. In the next six months, maybe, we plan to implement that.

For the last two years, we haven’t had a major outage; so far, it looks stable.

The cluster mode is really, really scalable. Before that, we used to have 7-mode. We are migrating everything from 7-mode to cluster mode, and we are seeing huge benefits in our company.

Before, we had a 7-mode cluster, and we were having CPU issues. We could not migrate a volume to another node without an outage. Now, we have something like six nodes. When we have a performance issue, we can just migrate the volume to a different node.

Technical support is 7/10. I’ve had good experiences and also bad experiences.

For example, we were in the middle of a performance issue, and we called support. The support person takes all the information, and then he confirms it that he received everything. He said hew would analyze the logs and get back to us. After two days, they started asking for more logs – "Can you send me these logs? We didn't get it." – even though we had confirmation that they had received them. We lost two days. Then, we had to escalate it, and only then did we get a response. We had to be proactive on our end too.

We previously used EMC products for backups, then we migrated our data to NetApps because of the SnapDrive, which is really easy to restore. I am not comparing it to EMC; but we are more happy on the NetApps regarding the backups. We see a big difference between NetApp and the EMC solution we were previously using, and it's multi-protocol. Right now, there might be many products are offering it, but NetApp has been offering multi-protocol for years. We use NFS, we use CIFS, we use iSCSI, we use fiber channel; all in one really. It's got everything in one solution.

Setting up cluster-mode, initially, close to two years ago, was a little bit difficult, but after I started using it and after I went for NetApp training, I now feel it's easier than 7-mode.

I haven't checked the new startup companies, but we compared NetApp with Oracle and EMC. NetApp costs a lot less than both EMC and Oracle. We looked at Exadata, and we ended up buying all-flash because it offered a better ROI. Exadata was not even all-flash, but it cost more than the all-flash.

We compared it to other vendors, and also with the return on investment we were expecting. This is cost efficient. We went to all the vendors to see how it would impact our IT budget.

We have been using it for a long time. As our storage increases, we keep on adding NetApps because we are happy with it.

I have been working with NetApp for something like 10 years, and I have worked for about a year with IBM and EMC. The choice depends on the company and the user. For some companies, NetApp might not be suitable for different reasons. For example, my previous company used fiber channel more.

Every company thinks that NetApp is a NAS solution, not a SAN solution. In that case, if they need a SAN solution, they think it has to come from a different company. My previous company thought the same way. However, we implemented some SAN on the NetApp side, and they're happy.

The most valuable features are the low latency, high IOPS, and the ability to have a very small footprint with a large amount of data. The free controller upgrade program is a plus.

We've taken the conversation around performance out of the picture now, and brought it more onto the application side.

Simplification is probably the key thing right now; making the interface and the user experience a lot simpler, more streamlined, more like a lot of startup companies now do, so that there aren’t as many bells and whistles, knobs to tweak, so that you basically have a single pane of glass to do all your work. I see that getting better in this product, but not there yet.

Started in 2014, using a FAS8080 with all SSD storage.

Stability is excellent. We haven't had any issues with it.

It works pretty good. When we need more storage, we just add another shelf or just add additional controllers to the cluster if additional performance is required.

Excellent

We have used technical support on occasion. It’s been pretty good. It depends on who you get and when you get it. Overall, it's been good.

We were not previously using something else; we were always a NetApp customer before. We just wanted flash. We were using and we still are using spinning discs.

The All Flash storage was a direction from the upper management: This was before the All Flash FAS was available. Reduction of the physical footprint of storage by going to SSD storage from traditional SAS or SATA drives. Reduced power and cooling requirements.

I was involved in the initial setup. It was straightforward, because we actually did an all-flash FAS before there was an All Flash FAS. We bought a FAS system with the SSD shelves and made it into an all-flash FAS before NetApp had an offering. Since that time we have bought additional NetApp All Flash storage and deployed AFF systems to various datacenters across the globe.

We ended up going with some other vendors for our SAN environment; we went with Pure because at the time there was not an offering from NetApp on the flash for the SAN side of things. Now there is, the All Flash FAS, the SolidFire, or something like that. At the time, there wasn't, so that's the reason why we went to Pure.

The advice I’d give depends on what the need is. If you're looking for a NAS-type device that's all flash, NetApp's still pretty much the king in the NAS environment.

The most important criteria for me when selecting a vendor to work with is cost, and then of course whether or not they're a willing partner. That's one reason why we stayed with NetApp as long as we have: They're not always interested in selling us something as much as coming up with solutions for some of our problems.

All-Flash FAS:

We were beginning to have performance problems. Our databases were getting larger and larger, and we needed to move to something that had that low latency, and this has greatly helped us with this.

Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

All Flash FAS:

One of the most valuable features is the very low latency, especially when it comes to the databases, very demanding applications. Also I like the very small form factor, compared with the older models; what used to take seven or eight racks now use four. It's just amazing. The savings in power, cooling, and everything else is just incredible.

All-Flash FAS:

They could maybe make the documentation more available. Every time I want to find a document, I have to log in with my username and password. If I go to Google and look for stuff, it's sometimes hard to find. Things like that.

They have several issues that have been solved with the new line of products that they showed us at a recent NetApp conference; they really solved a lot of things I didn't like. For instance, when you allocate spare drives, you can only allocate one spare drive per node. If you have one spare drive, you can either go through node A or node B, and once you assign it, that's it. You have to know if you need to use spare drives. With the new product line, that no longer applies. That is one thing I didn't like, but they fixed it in the new release.

EMC VMAX 10K:

If you look at their CLI or their GUI, it looks like there isn’t any order to anything; it's just horrible. To improve it, they would have to re-architect the whole thing from the bottom up. I don't see them doing that anytime soon, and I can see why not. They are very loyal to their customer base. People have been writing scripts for their systems for 30 years, and they don't want to break those scripts. In order to support those people, there are a lot of things they can't change, and that's what's really holding them back when you compare them to NetApp or something else.

All-Flash FAS:

I've only had it for three months but so far, no problems. It's been great; it's been pretty stable.

EMC VMAX 10K:

It's very complex, but if you get it to work after a very long process or
if you have it working already, the thing never fails. You can use it, leave it on an island and you'll never touch it again. It's very stable, and we kind of like that.

Then, if you want to change things around, such as take the data out and put it somewhere else, such as FlexClone, you can't do that; you couldn't do that with an EMC.

All-Flash FAS:

I only have the one, so I haven't really scaled that all that much. It looks like from the specs and everything else, you can scale it incredibly easily.

EMC VMAX 10K:

We only have that one, so I can't really comment on its scalability. It looks like it could be scalable, but we're not thinking of going in that direction.

All-Flash FAS:

I might have used technical support a couple of times when installing the All-Flash FAS. They were great. There were a couple of times when I had to get on WebEx with them and they walked me through whatever I had to do. It was awesome.

When a drive fails in the NetApp, they send me a replacement and I just put it right in the array. I don't have to wait for anybody to do anything.

EMC VMAX 10K:

When it comes to the EMC, everything is so complicated that even when the drive fails, an engineer has to come onsite to change it. It is that bad.

Learn about the benefits of NVMe, NVME-oF and SCM. Read New Frontiers in Solid-State Storage.

I was not involved in the decision process to invest in the All-Flash system. It was just given to me, I took it and I just ran with it.

Before we switched to the All-Flash, we were using the old FAS. It was also NetApp. It was a 3100 series. They got deprecated and we went to the All-Flash.

All-Flash FAS:

I already had some prior knowledge of the spinning FAS systems. Compared to those, this was much easier. It took us something like three hours to set it all up. It was really fast.

EMC VMAX 10K:

I was not involved in setting up the VMAX. I just have to deal with it.

Before choosing this product, we did not really evaluate other options. We have an EMC VMAX 10K array, and the thing just sucks. We also used it mainly because we are required by politics not to be locked to one specific vendor. As an engineer, I can tell you that NetApp is the best solution; we all know that. We're slowly pushing management to try to change their model. What NetApp sells you that nobody else has is the feature set; you get the FlexClone, the SnapMirrors, and it's all very easy to use. God, the EMC is so difficult that it sometimes makes no sense. It's a very reliable solution. If you get it to work, it just works but then again, I have so many things I can't really do with it.

It's getting to the point that every time we get a new application, every time we get a new requirement for storage, we don't even think of the VMAX, we put it on the NetApp, because it's so much easier to work with.

For instance, we have a UAT environment that can't really work with the EMC, because the EMC doesn't have a FlexClone capability that the NetApp does. Every time something else or something new comes in, we have to ignore the EMC and just put it on the NetApp. For the stuff that's working there right now, it works great, but for the new things that come along, it doesn't work so well.

The most important criteria for me when selecting a vendor to work with are the ease of use of course, stability, reliability, and feature set.

Talk to your peers. Go talk to the industry; talk to all the people in the industry. See what they're using. See what their thoughts are. I think that if we had done that from the beginning, we might not have done it the way we did. Maybe we would have gone NetApp all the way; I don't know. That's one of the things I would do I guess, in hindsight.

We are it for CIFS, NFS, and NAS. We are also using it for the cloud environment.

They have come up with top of the line inline deduplication. They are delivering compression and aggregate compaction, as well. Everything is improving with their new features coming out on a day-to-day basis.

• Inline deduplication
• Compaction
  
• I've seen them compress it a lot, which provides efficiency.

These features are missing from other products in market.

The product should be more competitive and come up with additional features. They should keep the client always in mind and as the top priority. This would be the best way to compete with other solutions.

It is stable. In my three years working with the storage, I haven't seen any issues with our NetApp product.

We started with a cluster of two nodes, then we reached a six node cluster. We have scaled this up, as needed, whenever we saw a requirement coming up from the client. 

It's pretty scalable. It can scale up to 24 nodes.

From a technical perspective, the technical support is good.

The initial setup is easy and straightforward; there is no complexity.

We used our vendor partner for the installation. We do have multiple vendors with whom we deal with for the procurement of NetApp devises. So, we call with them to come and do the deployment for us, as per our company standards. Our experience with these vendors is good.

I would recommend NetApp. It is a good product to use. 

It has to be the ONTAP System Manager. It is really easy to use and the interface is really clean. We are running 9.2 at the moment, and I have been able to configure it without a lot of assistance from the NetApp technical team.

We have been able to successfully use their high availability as well as run online upgrades without any disruption. It is the non-disruptive upgrade that has really impressed me.

We use it for our VMware environment. We store our virtual machines (VMs) and use it to run our work loads. It is used for file storage.

I have been looking at 9.3. It looks like they already have some really promising features, with the ability to import into CSV. So, this would definitely simplify the configuration without having to do point and click.

They have been very solid so far, in the five months that I have used the product. I have not seen any outages and their support is outstanding.

It has been very stable so far.

We have scaled so far to another unit and have a FAS2620 that we recently added. We were able to get that up and running without disrupting the environment.

Their tech support is very responsive. We have been able to put P1 cases in and we have gotten responses within the hour.

I was involved in the initial setup. We have an AFF and a FAS. We were able to set those up in a cluster.

There were other vendors on the list, primarily EMC and HPE, as they are the other players. NetApp came in at a better price.

I came from an EMC shop with block level storage and found that NetApp was a lot easier to manage and configure. From a learning curve, it was easy for me to set up and pick up.

Definitely give them a chance and see if the solution works for your environment. If you are doing block level storage, maybe try NFS.

Most important criteria when selecting a vendor: price.