From a testing point of view, it takes us a step closer to automation. Our testing is quite manual at the moment. We can use it from start to finish; from testing business requirements right through user acceptance testing, load testing, and performance testing. That's a positive feature.
It has dramatically reduced the number of defects that go into production. There have been no serious outages, nor serious problems where we had to do a rollback or anything like that. The transition into production has been very smooth.
From a tool point of view, I would like see some integration into release management. That is the biggest pain point at this moment.
We bought this solution three years ago.
From a performance point of view, stability is very good.
ALM has not directly assisted scalability. I wouldn't say ALM assists with scalability at all.
I haven’t used technical support, but my team has. I don't know about their experience with them, but if they were not satisfied, I would have found out about it.
Don’t just focus on the technology and buying it, but rather focus on the processes behind the support of the technology. That was our biggest lesson.
Totally agree with you on the licencing costs and complexity. HPE do seem to use these as an easy cash cow but I always maintain you get what you pay for. I've yet to fully understand their way of doing things even after all these years.