OpenText ALM / Quality Center Reviews, Competitors and Pricing

it_user199773

Team Lead at a tech company with 1,001-5,000 employees

Feb 27, 2015

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Test report generation is a valuable feature but can be improved.

What is most valuable?

Test Management
Test Report Generation

How has it helped my organization?

Option to trace bug directly from App.

What needs improvement?

Test Report Generation
Creating test iterations/projects

For how long have I used the solution?

I've used it for over two years.

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What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and support?

Customer Service:

Did not use it, as it was enterprise provided.

Technical Support:

We have an internal technical team.

Which solution did I use previously and why did I switch?

We previously used RTM, and we switched because ALM is better than IBM RTM tool.

How was the initial setup?

Our internal technical team did it, but It was not tough though.

What about the implementation team?

In-house implementation.

What was our ROI?

Good.

What other advice do I have?

Good product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user8466

Head of QA at a analyst firm with 501-1,000 employees

Dec 11, 2013

Very strong product but I would like to see integration with an Agile Tool

Valuable Features:

I've used this product for 8 years. I find Managing Test Life Cycle and Reporting to be the most valuable components.

Improvements To Organization:

Test Management has become very easy. All the test cases are tracked and reports can be run on various factors to decide productivity, code status, defect density etc.

Room For Improvement:

Integration with an Agile Tool (e.g. RTC)

Deployment Issues:

Stability Issues:

Scalability Issues:

Customer Service:

Very Good

Technical Support:

Very Good

Initial Setup:

It's straightforward but sometimes it can interfere with other products because of lots of client components.

Other Advice:

It's a very strong product which comes up with lots of additional add-ins.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user205077Software Account Manager at a tech vendor with 10,001+ employees

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Mar 9, 2015

I would like to comment about HP Agile Manager (Agile Project Management Tool). It is very well integrated with HP QC, it mean, this integration is out-of-the-box, bidirectional and free of charge. If you want you can try it without compromise.

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OpenText ALM / Quality Center

January 2025

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it_user514626

Test Lead

Aug 10, 2017

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Helps In Managing Defects But Technical Support Is Weak.

What is most valuable?

The Defect Module helps the project team to track the defects in a structured and manageable way until defects closure.

How has it helped my organization?

Helps in terms of managing defects easily.

What needs improvement?

The technical support from the vendor is weak, as I believe the back end script support for the tool is not easy to access and modify by the customer.

For how long have I used the solution?

12 years.

What do I think about the stability of the solution?

So far fine.

How are customer service and technical support?

Not good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

It depends on which version. The upgrade from version 9 to version 11 was not a straightforward upgrade because the whole platform changed. So the upgrade was a manual project and it took the organization a few months to upgrade all thousand projects.

What's my experience with pricing, setup cost, and licensing?

Depends on company direction.

Which other solutions did I evaluate?

No.

What other advice do I have?

Compare with other test management tools to see their benefits. We did compare with JIRA. Every tool has its own pros and cons. It depends on the organization's needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user336984

Quality Analyst at a tech services company with 501-1,000 employees

Nov 10, 2015

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It's helped in formalizing and adding structure to what was a series of checklists that were not version controlled.

What is most valuable?

Test Plan section to capture test cases
Test Lab to run those test cases
The built-in defect management tool

How has it helped my organization?

It's helped in formalizing and adding structure to what was up to that point in time a series of checklists that were not version controlled. Also, test results were not rigorously reported back to the internal customer(s).

What needs improvement?

Report generation needs to be simplified.

For how long have I used the solution?

I used it for roughly a year on a contract.

What was my experience with deployment of the solution?

I did not choose this product. It was onsite before I started the contract with this particular client. I have seen and used this product at a few client sites.

Which solution did I use previously and why did I switch?

I did not choose this product, it was onsite before I started the contract with this particular client, and I have seen and used this product at a few client sites.

How was the initial setup?

I was already used to setting up the directory-like structure in Test Plan.

What about the implementation team?

An in-house team performed implementation as needed.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user335340Systems Engineer at a tech services company with 51-200 employees

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Nov 18, 2015

Great, Thanks.

it_user312843

QA Lead at a comms service provider with 10,001+ employees

Oct 11, 2015

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Managing the test cases is one of the most valuable parts of the tool.

Valuable Features:

Test Plan
Test Lab
Defects tracking and management

Improvements to My Organization:

Managing the test cases and defects tracking are the most valuable features, which we use daily.

Room for Improvement:

I like all the features and can't think of anything that needs improving.

Use of Solution:

I've been using it for eight years.

Deployment Issues:

No issues encountered.

Stability Issues:

No issues encountered.

Scalability Issues:

No issues encountered.

Cost and Licensing Advice:

Nowadays, all companies are looking for free software, and for this reason, many companies are developing their own tools similar to Quality Center and using that tool instead. License costs have a direct effect on the ROI of the company.

Other Advice:

It's an excellent tool.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user277032

QA Specialist II at a tech services company with 501-1,000 employees

Jul 27, 2015

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It allows us to keep test cases and defects centrally located, however, the UI is primitive and the tool is hard to learn.

Valuable Features:

The ability to keep test cases and defects centrally located, accessible to multiple people instead of in document format, is the most valuable feature.

Improvements to My Organization:

We no longer need to use documents for test cases, which are brittle and difficult to keep updated.

Room for Improvement:

The UI is primitive
The tool is hard to learn
The help files are minimal, even the videos
The massive configuration options are too broad, meaning there is little in common across deployments

Use of Solution:

I've used it for a few months, but I also have experience with Quality Center, the predecessor.

Deployment Issues:

I wasn't involved in the deployment.

Stability Issues:

The site has to be reloaded every time there is a change in the background.

Scalability Issues:

No issues encountered.

Initial Setup:

It was complex, as I was not given permission to delete items, for example. Trying to create test cases via copy-and-paste can be cumbersome, and it was easy to misread the directory structure or put cases in the wrong location.

Cost and Licensing Advice:

I believe that the tool is probably not worth great expense, although it is better than remaining tied to documents and spreadsheets.

Other Advice:

Try MS Test Manager first, particularly if your code is .Net and/or your developers use Visual Studio.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user161829

Test Analyst at a tech services company with 51-200 employees

Nov 10, 2014

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The tool is user friendly

What is most valuable?

Different modules (e.g. Requirements, Test Plan, Test Lab)
Trace-ability from requirements, test cases and defects
Project Analysis in terms of progress - Dashboard (Reports)

How has it helped my organization?

Had different releases and in QC we could group our test cases according to releases and we could know when each release starts and when it ends

For how long have I used the solution?

3+ years

Which solution did I use previously and why did I switch?

What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

Not certain

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user181566

OATS Engineer-Onsite Consultant at a energy/utilities company with 1,001-5,000 employees

Jul 15, 2017

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I personally found the defect tracking feature very useful in my ongoing project

Pros and Cons

"I personally found the defect tracking feature very useful in my ongoing project."

"The session timeout time needs to be longer in my opinion."

What is most valuable?

I personally found the defect tracking feature very useful in my ongoing project. Our complete Agile process of Software development and QA is dependent HPE Quality Center.

How has it helped my organization?

It has streamlined communication with business users and technical users whereby business requirements are now tracked on HPE Quality Center.

Thus, providing clarity with simplicity.

What needs improvement?

I've faced a couple of bugs in the product whereby we were not able to open attachments on a particular ticket.

The session timeout time also needs to be longer in my opinion.

For how long have I used the solution?

I've been using this solution for close to two years on a daily basis, and it's a wonderful product.

What was my experience with deployment of the solution?

Not in particular, only certain defects that I've mentioned for the question above regarding areas for improvement.

What do I think about the stability of the solution?

Certain minor issues such as error in opening attachments linked to a ticket and session timeout issues apart, otherwise the product is stable.

What do I think about the scalability of the solution?

The product is scalable and consistently delivers the required purpose.

How are customer service and technical support?

Customer Service:

HPE has dedicated support with this licensed product and they were available for any queries.

Technical Support:

Technical issues were resolved based on SR with HP team and the response was good.

Which solution did I use previously and why did I switch?

We have used HPE QC from the onset as the scale of our operation and the throughput of requirements were greater so using other solutions, such as Kanban, were not feasible in our project.

How was the initial setup?

Initial setup was straightforward with installation and HPE provides tutorials for advanced modification.

What about the implementation team?

It was implemented by our client team and we helped them with the offshore installation.

What was our ROI?

The value created was high in our project as were dealing with an application with high public exposure, so the smooth working of tracking requirements and defects definitely gave a good ROI.

What's my experience with pricing, setup cost, and licensing?

For pricing, I recommend to buy a bundled package. Check the HPE site for more details.

Which other solutions did I evaluate?

Other teams had used Kanban and its visual style of quality control, but it was not a good fit in our project.

What other advice do I have?

I highly recommend HPE Quality Center for its simplicity and ease of use whereby Business and Technical teams can see each other's progress and help make better decisions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Don IngersonQA Automation Engineer at Global Fortune 500 Company

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Jul 17, 2017

Yes there are situations sometimes like you described. HP is pretty good at releasing patches to fix a situation you described. Have you checked the Support Site to see if there is a patch released for this situation?

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