OpenText ALM / Quality Center Reviews, Competitors and Pricing

it_user161829

Test Analyst at a tech services company with 51-200 employees

Nov 10, 2014

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The tool is user friendly

What is most valuable?

Different modules (e.g. Requirements, Test Plan, Test Lab)
Trace-ability from requirements, test cases and defects
Project Analysis in terms of progress - Dashboard (Reports)

How has it helped my organization?

Had different releases and in QC we could group our test cases according to releases and we could know when each release starts and when it ends

For how long have I used the solution?

3+ years

Which solution did I use previously and why did I switch?

Buyer's Guide

OpenText ALM / Quality Center

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What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

Not certain

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user791871

Founder & Software Solutions Manager at infomera

Jun 13, 2018

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Provides visibility on release status and readiness

Pros and Cons

"It provides visibility on release status and readiness."
"It allows us to easily make linkage and dependencies, with plenty of integrations."

"It needs Pure-FTPd WebUI and single sign-on."

What is our primary use case?

It is a complete AQM suite: single repository for tests, requirements, defects, etc.

How has it helped my organization?

It provides visibility on release status and readiness.
It allows us to easily make linkage and dependencies, with plenty of integrations.

What is most valuable?

Test management
Requirements management
Defects

What needs improvement?

Pure-FTPd WebUI
Single sign-on

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

OpenText ALM / Quality Center

December 2024

Free Report: OpenText ALM / Quality Center Reviews and More

Learn what your peers think about OpenText ALM / Quality Center. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

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824,067 professionals have used our research since 2012.

Domingo Saavedra

QA Analyst at Tsoft

May 22, 2018

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Lab Management provides a 360 view

Pros and Cons

"Lab Management is a valuable feature, because you have a 360 view."

"The QA needs improvement."

What is our primary use case?

Our primary use case is for regression testing.

How has it helped my organization?

We use Micro Focus products together to improve organizational SLAs.

What is most valuable?

Lab Management is a valuable feature, because you have a 360 view.

What needs improvement?

The QA needs improvement.

For how long have I used the solution?

Three to five years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user514626

Test Lead

Aug 10, 2017

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Helps In Managing Defects But Technical Support Is Weak.

What is most valuable?

The Defect Module helps the project team to track the defects in a structured and manageable way until defects closure.

How has it helped my organization?

Helps in terms of managing defects easily.

What needs improvement?

The technical support from the vendor is weak, as I believe the back end script support for the tool is not easy to access and modify by the customer.

For how long have I used the solution?

12 years.

What do I think about the stability of the solution?

So far fine.

How are customer service and technical support?

Not good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

It depends on which version. The upgrade from version 9 to version 11 was not a straightforward upgrade because the whole platform changed. So the upgrade was a manual project and it took the organization a few months to upgrade all thousand projects.

What's my experience with pricing, setup cost, and licensing?

Depends on company direction.

Which other solutions did I evaluate?

No.

What other advice do I have?

Compare with other test management tools to see their benefits. We did compare with JIRA. Every tool has its own pros and cons. It depends on the organization's needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user674346

Test lead at a international affairs institute with 1,001-5,000 employees

Jun 8, 2017

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Allows us to do defect resolution. The dashboard was difficult to customize.

What is most valuable?

Allows us to do defect resolution from logging to resolution. It gives us an overview of all the defects and prioritization for resolution.

What needs improvement?

The dashboard was not working at first. Later on, it was difficult to customize it.

For how long have I used the solution?

We have used it on and off for over four years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user568128

Process Analyist at a insurance company with 1,001-5,000 employees

Dec 27, 2016

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Real-time insight into software development. It's a little bit costly and needs testing analytics.

What is most valuable?

All types of data can be seen in one place.

How has it helped my organization?

Real-time insight into what’s going on.
Helps us work aligned with reality.

What needs improvement?

It's doing what it should do, but it's a little bit costly. I would like to see some kind of testing analytics.

What do I think about the stability of the solution?

Stability is good; no problems.

What do I think about the scalability of the solution?

So far, we have not had any scalability problems.

How was the initial setup?

I was involved in the setup. It is an out-of-the-box, simple installation. Now we're doing data migration to the database. We are just reading the manual, but more people are involved. This is a normal process.

What other advice do I have?

Start slowly.

When selecting a vendor, the most important criteria for me are that they are trustworthy and nearby.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user285987

Software Engineer at a comms service provider with 10,001+ employees

Aug 9, 2015

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It has a centralized repository which can sync both onshore and offshore.

What is most valuable?

Customization
Analysis view
Test Plan
Defect
Centralized repository which can sync both onshore and offshore

How has it helped my organization?

The company needed an option to integrate all our open source tools like JIRA, Jenkins, LFT, UFT, etc., and Quality Center does this.

What needs improvement?

It should have the option to integrate open-source and third-party tools. I'd also like more collaboration options. They could make it more lightweight and improve its performance.

For how long have I used the solution?

I've used it for eight years.

What was my experience with deployment of the solution?

There were some data migration issues when we upgraded to the next version. This was with the user-defined table/column as the extra tables were complex when converting to the newer version.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

It's good, 8/10.

Technical Support:

It's good, 8/10.

Which solution did I use previously and why did I switch?

We have other open source products that do not meet all our requirements

How was the initial setup?

It was complex.

What about the implementation team?

We did it in-house.

What other advice do I have?

It’s good to use for a big organization.

Disclosure: I am a real user, and this review is based on my own experience and opinions.