OpenText Data Protector Reviews

The most valuable feature is the ability to recover individual files. It's a quick process that takes very little time. It also provides the ability to manage other tape backup systems remotely from a centralized server.

It's given us the flexibility to recover individual files, which is important to us because we have a lot of end users who have the tendency to accidentally delete files on the shared drives. We're able to locate which tape the files are on. It's a pretty straightforward process.

We have a disaster recovery site and I'm trying to figure out how to export the internal database from our named site manage to disaster recovery site manager, that took some time. I wrote a script that's working, but it's kind of a cumbersome script to export the internal database and import it in our disaster recovery site. I have that script going everyday. If something happens, we have the latest database with our recovered data at a different site. But this is not a good process, so it would be good to have it streamlined.

I've used it for five months.

We've had no issues deploying it.

It's been pretty stable. I haven't had any instances of crashes.

We've had no issues scaling it.

Technical support is OK. They helped me with exporting our internal database. They responded to me within a reasonable time, but the person with whom I spoke didn't really know how to do or understand what I was doing. I had to figure it out on my own.

Learning the ins and outs of the application itself will take some time to wrap your head around, but once you do it's pretty easy to manage overall. It's a pretty straightforward product.

• Backup to Disk with StoreOnce software catalyst
• Disaster Recovery
• Zero downtime backup

Data Protector helps us to maintain data consistency and recover data with minimum downtime. We can recover the user-specific data when there is data loss, such as a mailbox or file server.

Having dual-cell manager in the environment at primary and secondary sites, data restoration and services can be made up in case the primary site goes down completely.

• Technical Support
• Troubleshooting
• Restore using multi-path
• Restore for Microsoft Exchange
• GRE

I've used it for more than seven years.

I've had no issues with deploying it.

There isn't much instability as the product has been stable with the exception of a few bugs during upgrades.

There have been no issue with scalability until now for mid-level datacenters.

4/10

Technical support is very poor and I would rate it as 1/10. The response from L1 is very slow and there is no handover when the engineer finishes the shift. There's no direct interaction with the L2 or L3, which makes the case take more time. L1 basically behaves as a mediator for transferring the information from the customer to L2 or L3, and they don't perform any troubleshooting.

I haven't migrated a customer with different solution to Data Protector, but I have seen a customer move from Data Protector to Avamar, Veeam, and Commvault, who had better product offerings.

The initial setup is straightforward if you understand the architecture correctly.

We implemented it with out in-house team.

Licensing is categorized for each sub component rather than on the basis of services which is what we would like. For example, there is one license for all GREs, and similarly one license for all zero downtime backup products.

No other options were looked at.

It's easy to learn for new users, not complicated, and has a simple backup and restore procedure. Last but not the least, it's easy to recover in case of disaster. The drawback is that there is some inconsistency and bugs with the level of technical support.

I would recommend the product to others keeping in mind the ease of implementation, maintenance of software, and easy backup and restore steps.

I think that the most valuable feature for us of HP Data Protector is its ability to connect and integrate with all the other systems of our company. It's very important to us that all individual solutions in our IT infrastructure are able to work together.

Because HP Data Protector connects with the other systems in our company, we're able to better use our time and resources to address other concerns instead of dealing with issues of incompatibility.

There are several areas for improvement, including the database, the stability, ease-of-use, and the interface (which is too old).

I've used it for about four years.

Yes, we've had some issues with deployment. Sometimes we've needed to connect to a client and launch the deployment from there.

Yes, we've had issues with stability. Specifically, the database that uses this version of of Data Protector is unstable.

We haven't had any issues with scalability of the solution itself. The only thing that holds it back are the licenses we've had to purchase to run more jobs.

I'd say that customer service is nice.

Technical support is good, but it seems that we're always needing to update versions.

We used a previous solution and we switched to HP Data Protector based on our partner's recommendation.

The initial setup was complex and we needed support from HP to complete it.

A vendor team implemented it for us. They had a nice level of expertise.

I'd say that our ROI is bad.

HP Data Protector is an expensive solution.

We did not evaluate other options.

My advice would be to evaluate it first. My opinion is that HP doesn't improve this product enough.

The solution is used in protection across a heterogeneous computing environment.

What I like the most about this solution is that I can change and access the Oracle file. 

I would like to see a better user interface in the next release. 

I have used the solution for 20 years. 

In my experience, I found the solution to be stable.

The solution is scalable. There are approximately 10 users using it in my organization.

Since I am using the solution as a trainer, I have not used any technical support.  

I have used StorONE solution before. 

I have installed the solution myself. It was easy and took approximately 40 minutes. 

 There is one administrator necessary for the deployment of the solution. 

The solution requires paying for a license.

I would recommend the solution to others. 

I rate Micro Focus Data Protector an eight out of ten. 

It provides us with reliable backups and restores.

The reliability of HP Data Protector is the most valuable feature for us.

The graphical interface needs to be improved.

No issues encountered.

No issues encountered.

Customer Service:

It's great.

Technical Support:

It's great.

We used Arcserve 2000, and switched because Data Protector is more reliable and the licensing options are better.

It was mostly straightforward.

The implementation was done by a technical team from HP who had a great level of expertise.

We also looked at Symantec Backup Exec.

It is fast, reliable, and its licensing policy is great.

The most valuable feature for me is the number of agents available to back up our data.

It provides one solution for all our backup needs.

We could use the ability to do snapshots for mass storage systems.

The stability is very good.

Technical support is very good.

The initial setup was 12 years ago. That’s a long time ago.

I would advise colleagues to have a look at it, and maybe to choose it.

The most important criterion when we select a vendor is the catalog of products, quality of the product, and the price.

It's very easy to use. Really, the simplicity of it is something we find very useful. Otherwise, it might not be a solution that's beneficial for us.

Our central system must be powered at all times. Data Protector is always available for powering our central system. It does exactly what we need it to do.

It works with virtual machines, but it's way too complex right now. Also, the licensing structure is not very good.

We've used it for 15 years.

It deploys without any issues.

It's quite stable.

We use the 300 series servers. We've determined that it won't scale any more for us while we researched an alternative backup solution. Have have 90% virtualization now that we're suing VMware and CommVault.

Technical support is quite good.

The initial setup was complex.

It's not an expensive solution.

The integrations with other applications, for example SQL, Oracle, and Exchange is valuable. Also, especially valuable is the granular mailbox backup.

• It's use is intuitive
• Performs quick restores
• Integrates with multiples applications

In this company, I’ve used this product for five years, but I used this product in my last company, at an HP partner where I did a lot of installations. I've used it from v5 to v8.

In new installations I’ve never found any problems, but with the upgrade from v7 to v8, I found some problems with the IDB errors.

There have also been issues with Exchange integration misconfigurations and licenses.

In v7, some W2012 clients fail occasionally.

No issues encountered.

It's perfect.

It's perfect.

No previous solution was used.

The initial set-up is very intuitive.

I’ve implemented the solution as HP partner and as final customer.

No other options evaluated.

There are some issues with W2012 server clients. HP's solution is to update Data Protector version 8 or 9.

I would advise that you to test the product with all the options.