OpenText Data Protector Reviews

I can rely on this backup and recovery software, if we have a disaster, to recover the data.

The number one benefit of the solution is that our hardware is HP, so it makes sense to keep standardization, as far as backups are concerned and obviously ease of use.
We can rely on it if we have to get into a disaster situation, so it has absolutely improved how my organization functions from that perspective.

I would like to see it incorporate all of the new forms of cloud backup and similar items, absolutely. With the transition from on-prem to obviously cloud solutions, our backups need to be more cloud-ready, so to speak.

It is extremely stable.

With scalability, there are a few limitations. However, the product is pretty fair in terms of scalability.

It's limited to certain platforms. It could cover a wider variety of platforms more easily and not be so cost-intensive.

We have logged calls with technical support. We've had a few challenges, but they've managed to overcome them. Technical support has been good.

I've been involved in a few iterations of upgrades and that seems to have gone quite seamlessly.

We conducted three comparisons and HPE were one of the top. There were better ones, but at a higher price. HP seems to be the most fit for purpose and the most cost effective.

We looked at solutions like Redstone, we looked at a product called Veeam and obviously the third product being Oxove.

Obviously, standardization played a big role in the decision to invest in this solution; the fact that we’ve got an HP house, so obviously, from that perspective; as well as the reliability of the software.

The reason why we chose this category of solution is that we're an enterprise, and Data Protector is an enterprise DLP solution.

When we chose the solution, reliability was absolutely the most important criteria, and we’re absolutely satisfied.

I recommend the product, based on my experiences, obviously; being able to recover when we're required to get some data back; it is extremely reliable; and obviously the scalability and transforming the business as well.

The ability to run multiple jobs to multiple devices and systems is the best part of this system. The limit is the hardware that the software runs on.

In recent years, I would say this product has held us back rather than improving us. However, I would say also that the biggest improvement is its ability to back up the ESXi hosts over the SAN fabric as long as the disks are presented to the backup host.

This product is lagging behind most of its competitors. It is still expensive to add features and the ESXi integration is terrible -- you have to restore a whole VMDK to then get the ability to restore a file. There is no library of ESXi servers and the plug-in fails most of the time.

The integration into core products -- Exchange, SharePoint, and VMware, being some -- is just not as good as other vendors.

We've had no issues deploying it.

The database is vastly improved and it's much more stable. Rarely does it get corrupted like in the older versions.

We haven't had issues scaling it.

HP moved the support and, with it, any faith of any resolution to most tickets. It takes days to get something solved as you battle with the automated emails from the tier ½ support people.

It's expensive to add features.

The product is very stable and will work. However, it has lacked serious funding over the years and other products have overtaken it.

My advice to HPE is to start investing as you are letting this great product slip away.

I have a multi operating system and multi virtualization platform infrastructure which includes Windows, Linux, HP Unix, VMware, Hyper-V, HP VM, etc. Since HP Data Protector has the capability to do seamless integration with each of the OS's and hypervisors, this makes it a complete solution for my environment. This feature is really valuable for me.

I have been using this product for my customer’s infrastructure. It has helped to keep away backup-related concerns and has provided consistent backup for a long time without intervention and with much less administration. The reporting feature keeps you updated about the backup status. 

I have SUSE XEN virtualization set up in my environment. HP Data Protector does not provide integration with it, and I would like to see it integrate with XEN in a future release. I would also like to see an improvement in its user management. I am still not able to integrate its user authentication with Active Directory even after talking to support from HP.

I have been using HP Data Protector for almost three years.

There have been no issues with the deployment.

There have been no issues with the stability.

There have been no issues with the scalability.

The customer support is quite responsive and often able to handle issues technically. In rare cases, the case will be escalated.

I haven't used any other products on such a large scale.

The initial setup was quite easy.

I was able to deploy it myself when I was a first time user of the product. The documentation of the product is quite impressive.

I found the product really useful and it fulfills almost all of my needs which is ROI for me.

Licensing of the product is component-wise; I found it quite expensive when it comes to online backup.

People should consider the infrastructure size and type before selecting the product. It is quite good for managing a multi-technology infrastructure. 

There are several valuable features, such as the integrations with SQL, Oracle, Exchange, VMware, as well as the copy-jobs/replication features.

Data Protector has provided us with somewhat reliable backups for our environment, but it otherwise has not really improved our organization's functions.

The Virtual Environment backups still need major improvements. They are working much more smoothly now, but we still get error messages without explanations. More often than not, the jobs fail when other products on the market actually excel at these types of backups.

Granular Recovery and Smart Cache are huge improvements but don’t always work perfectly, and Granular Recovery is really difficult to install and configure. The documentation makes it sound easy, but it never works on the first attempt.

I’ve been working with Data Protector since version 3.5, about 12 years.

There are always issues with deployments and it's never the same issue twice. Most are easy to resolve, but some issues are very frustrating. Again, most revolve around virtual environments.

Since we implemented the new PostgreSQL database, Data Protector's stability has greatly improved.

We've had no issues with scalability since implementing the PostgreSQL database.

The customer service is fine, we are an HP reseller, so we get good service. If anything takes too long to resolve, we usually have internal connections that help us.

Tech support is not very fast at resolving issues and it takes a long time for them to get anywhere. Usually calls opened about Data Protector tae at least 2-3 weeks before they get resolved. I’ve also had calls open for 2 months with no resolution. This needs to improve and at some level, the support persons need more background knowledge on this product. Also, always having to deal with level one support can be frustrating especially when you know the product very well and are certified in it. Sometimes the questions we are asked make it sound like we are children.

I’m a consultant and have used many different backup solutions. Since we are an HP reseller, we tend to favor Data Protector. However, I must say, other solutions in the industry do a much better job in certain areas.

The initial installation is straight forward. The complexity begins when the backup clients are added and backup jobs start to get configured. That’s when all the error messages start appearing.

We are an HP reseller and are certified in this product. We generally do the deployments for our customers.

Pricing is fairly competitive. Licensing can start to become expensive depending on the features required. If many features are required, then usually competitors have a better price.

We usually evaluate other vendor products in backups environment. The top ones are Veeam and Commvault.

Be ready for an exercise in frustration, but once all the problems are resolved, then you’re OK.

The ease-of-use and management capabilities are the more valuable features for us.

We are able to utilize entry-level staff to operate our complete BURA. The product highly integrates and leverages the strengths with our other HPE products and our business processes.

The UX dates back to a very historic past. They need to bring it into this decade. Easy to say – difficult to do.

I've used it for 10 years.

We have had some bumps here and there as you would expect from a product in this category.

The product has struggled with some of its more complicated integrations (SQL Server and VMware) from time to time.

The product scales very well and cost-effectively.

The sales resources for Data Protector are quite limited.

The technical support resources are sometime challenging to work with due to language barriers. Latin American resources.

We have used this solution for 10 years now, but our staff has used other solutions in previous roles elsewhere.

One of Data Protector's key benefits is its simplicity. It may be the simplest product of this category to implement and operate.

We did an in-house implementation for the core features. We used HP consultants for implementing the HP Catalyst integration due to the capabilities and therefore the complexity. It has been a tremendous success.

We don’t disclose this information.

It has dead simple licensing and the pricing is appropriate for the features provided.

Our staff has used products during other phases of their careers. They have stated they are pleased with Data Protector.

We primarily use the solution as a backup. It basically backs up all of my premium items.

It's a good product that's pretty easy to use.

The solution is scalable. 

The initial setup is rather straightforward.

It would be ideal if they could improve their level of support.

We've been using the solution for eight years or so. It's been a while. 

The product is scalable. If a company wants to expand it, it can do so. It's not a problem. 

We have less than 100 people on the solution right now. 

The level of support is lacking. They need to step up the level of service they offer. We aren't 100% satisfied. They are friendly, however, they aren't really flexible. 

The installation is pretty straightforward and simple. It's not too complex or overly difficult. A company wouldn't have any trouble setting it up.

The deployment is fast and likely you can have it up and running in a day.

You don't need a big technical team to handle deployment and maintenance. You might just need two people who are engineers. 

I handled the implementation by myself. I did not need the help of any integrators or consultants at the time. 

The product is reasonably priced. It's not too expensive. 

We're currently using version 10 of the solution. 

I'd rate the solution at an eight out of ten. It's pretty good. 

I'd recommend the solution to others. 

Using it on smartphones and laptops is valuable. Now I have seen a new version of the HPE smartphone and it is fantastic. Syncing among devices is very interesting to me.

It takes less time. You need fewer passwords. You need less of everything else. You have everything in one space; you can control everything: your payments, your business, your email, and so on.

It is stable. It is always up.

It is scalable. I think it would be a great idea to show it to my colleagues and have them join us in using it.

I have a special group, IT support. After some training, maybe it will be fully supported for us.

The initial setup was complex in terms of IT, the business, and our technical support. I think it is possible for us.

I would recommend this product to a colleague.

The most important thing to me is that I can trust the vendor. I never feel that I am on my own without support.

The most valuable feature is the integration with the infrastructure layer, for example, to storage systems like 3PAR. That is really valuable because you can use functions in the hardware platform to integrate with the functionalities in the Data Protector.

It provides secure and high availability platforms.

The organizations I work with that use the product are actually managing to get a higher availability figure. They can design their infrastructure to manage it in an easier way, so they need to spend less hours of management.

I would like to see more integrations with virtual environments and more integrations with platforms like SQL Server, Oracle, and SAP.

The stability is excellent, actually. It more or less depends on how often they release new versions, but the stability is extremely good.

The scalability could be a bit better, actually, because that connects to the stability question. You don't enforce new functionalities in a stable product unless you're willing to accept some disturbances or destabilization of the product.

The technical support is very good. They have both local and central skilled technical resources, so it's very valuable.

We needed to move towards a new system because of the complexity in the environment. We were looking for ease of use.

The initial setup was very straightforward.

We also considered Veeam and NetBackup. We chose HPE Data Protector because it is easy to use.

When you evaluate products, take one important aspect, for example, ease of use; and then try to focus on that aspect when you compare it to different vendors.