OpenText Data Protector Reviews

This product needs a lot of improvement both on the technical side and in its pricing and compatibility.

This solution is not scalable.

I don't think this product has a good support center.

The initial setup was relatively easy.

I would rate this solution as five out of ten.

The most valuable feature for me is the number of agents available to back up our data.

It provides one solution for all our backup needs.

We could use the ability to do snapshots for mass storage systems.

The stability is very good.

Technical support is very good.

The initial setup was 12 years ago. That’s a long time ago.

I would advise colleagues to have a look at it, and maybe to choose it.

The most important criterion when we select a vendor is the catalog of products, quality of the product, and the price.

The most valuable feature is the ability to recover individual files. It's a quick process that takes very little time. It also provides the ability to manage other tape backup systems remotely from a centralized server.

It's given us the flexibility to recover individual files, which is important to us because we have a lot of end users who have the tendency to accidentally delete files on the shared drives. We're able to locate which tape the files are on. It's a pretty straightforward process.

We have a disaster recovery site and I'm trying to figure out how to export the internal database from our named site manage to disaster recovery site manager, that took some time. I wrote a script that's working, but it's kind of a cumbersome script to export the internal database and import it in our disaster recovery site. I have that script going everyday. If something happens, we have the latest database with our recovered data at a different site. But this is not a good process, so it would be good to have it streamlined.

I've used it for five months.

We've had no issues deploying it.

It's been pretty stable. I haven't had any instances of crashes.

We've had no issues scaling it.

Technical support is OK. They helped me with exporting our internal database. They responded to me within a reasonable time, but the person with whom I spoke didn't really know how to do or understand what I was doing. I had to figure it out on my own.

Learning the ins and outs of the application itself will take some time to wrap your head around, but once you do it's pretty easy to manage overall. It's a pretty straightforward product.

The database it provides is the most valuable feature for us.

It has helped out our backup services requirement for retentions.

It would be great if the software could help with optimizing the device. Also, the web interface needs improvement.

We have used this product for around six years, I think, possibly more.

No issues as the installer detected it quickly.

The Data Protector software service shuts down randomly sometimes.

7-8/10

7-8/10

We had the previous version, and since our service was growing, we needed an extra. So we got this one.

It was straightforward.

We did it in-house.

The ROI is basically just the fact that it is cheaper than the price for hard drive per gigabyte, and it's easier to store and organize.

We also looked at options from IBM, since they have become a lot cheaper and easier to use.

Check if you actually need a tape library this big.

I've used the product for a long time and am very familiar with all its features.

The Restore function helps us find lost files.

• The operation is not so friendly for new users.
• The GUI could also use improvement.

I've used it for 10 years.

Yes, client install is an issue for IT guys.

No issues encountered.

No issues encountered.

7/10.

9/10.

I've only used Data Protector.

The first setup was complex.

I implemented it myself.

Pricing and licensing is rarely bad for the end user.

No other options were evaluated.

Read the user manual carefully, and find HP support to help you.

The ease-of-use.

We are able to slowly, but surely, consolidate all the backup infrastructure requirements with one product.

• Reporting functions
• GUI

I've used it for three months.

No issues so far.

There ave been some issues.

No issues encountered.

8/10.

8.5/10.

We did, and we switched because of the usability and scalability.

It was straightforward - very little hassle to get it up and running.

We used a vendor team who were 8/10.

It is hard to quantify. It is a backup solution, plus ours is a complex environment with different offerings for different customers.

Other HP products, CA, Symantec.

Prepare a bigger budget.

We use it for all our

1. Oracle Database and applications
2. File servers
3. VMWare environment [SQL Servers, business & Intranet applications etc]

We had an issue during implementation of off-host LAN free backup of vSphere virtual machines using HP Data Protector. However that was mainly due to limited knowledge of the consulting company implementing the solution. After the implementation we didn’t face any issues.

I would rate them a 3/5, for the following reasons:

• It took a long time to resolve some of the implementation issues.
• They didn’t recommend the best practices for managing backups in a VMware environment

People who work with it know it. We cover a lot of solutions with this backup solution.

The benefit is integration with HPE 3PAR storage and with other HPE equipment.

We didn't know exactly where this solution would go a few years ago. It was in a storage department and then later in a software department. There was some kind of confusion about that, but now it is better. I would like to see integration with hypervisors.

It is very stable; no problem with that.

It is quite scalable.

I have used technical support and I would give them an 8/10 rating. It's normally not direct support, but rather via emails and telephone calls.

If others have a similar environment like we do, then I would suggest this solution for them.

When selecting a vendor, I look for local presence and good partner support.