OpenText Data Protector Reviews, Competitors and Pricing

IT Consultant at a aerospace/defense firm with 501-1,000 employees

Jan 24, 2017

It enables us to back up to tape and restore files. We would like a direct plugin to VMware.

What is most valuable?

The most valuable feature is the ability to back up to tape. We can quickly restore files that have been deleted or are missing from the system.

How has it helped my organization?

It allows us to be more flexible with how we do our system backups.

What needs improvement?

We would like to have a direct plugin to VMware.

It could also be simplified, made more usable and manageable.

What do I think about the stability of the solution?

In the current version, it is very stable. We are currently a couple of versions behind. At this stage, it's very stable.

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OpenText Data Protector

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What do I think about the scalability of the solution?

It's designed for enterprise businesses. We're a small to medium business. It's more than perfect for us.

How are customer service and support?

I haven’t used technical support in the last couple of years.

Which solution did I use previously and why did I switch?

We have always been using Data Protector.

How was the initial setup?

Because of the version we were on, it was quite complex at the beginning.

What other advice do I have?

I would advise colleagues to try it. If it fits their system, then go for it.

Our most important criteria when selecting a vendor was cost.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user620592

Technical Consultant at a tech services company with 1,001-5,000 employees

Mar 12, 2017

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Integrates into a virtualized environment. Solutions to issues are not included in new patches or versions.

What is most valuable?

It is more user-friendly. It integrates into a virtualized environment very easily.

How has it helped my organization?

The major issue we are facing in this product is Sybase database integration. We had resolved this somehow with the help of HPE by making changes in some Perl file.

However, it was not included in the next patch release. In the next upgrade to Version 9.0, it was not included either.

Every update or upgrade removes the changes in all the program files and the integration is stopped.

What needs improvement?

Old bugs or old issues should be implemented in the new releases if they are discussed with the technical team.

For how long have I used the solution?

I have been using this solution for approximately three years, starting with HPE Data Protector, Version 8.0, and upgrading to Version 9.0.

What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and technical support?

Using technical support was a good experience. However, they were asking for more information before providing any support.

Which solution did I use previously and why did I switch?

I was using a different solution previously and switched because I went to a new company and a new environment.

Which other solutions did I evaluate?

Product, support, and implementation costs matter.

What other advice do I have?

Definitely use it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

OpenText Data Protector

January 2025

Free Report: OpenText Data Protector Reviews and More

Learn what your peers think about OpenText Data Protector. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.

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832,138 professionals have used our research since 2012.

Rami.chiha

Principal Systems & Storage Engineer at a tech company with 51-200 employees

Sep 3, 2015

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It has a wide range of compatibility and integrates with all OS's.

Valuable Features

- Fast and easy to use

- Wide range of compatibility

- Simple integration with all the OS

- Simple GUI interface with a lot features

Improvements to My Organization

Reliable Utility that would help a lot to automate backups and recovery operations

Room for Improvement

- Find a way to protect the IDB (internal database) from corruption without the user interaction

- Improve the Graphical interface look

Use of Solution

For 4 years

Deployment Issues

- Sometimes you will have problems to push the data protector client installation (Edit the hosts file on the installation server, cell manager and the client)

Stability Issues

-a lot of Internal Data Base corruptions (sometimes it becomes serious)

The user have to Backup the IDB daily and do the daily maintenance

Customer Service and Technical Support

9/10

Initial Setup

straightforward:

- install the cell manager

- install the clients

Pricing, Setup Cost and Licensing

I advise to install two cell managers with MOM license in case you have a DR site.

Disclosure: My company has a business relationship with this vendor other than being a customer: HP partner

it_user334893

IT Systems Administrator at a tech vendor with 10,001+ employees

Nov 10, 2015

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It's pretty stable, but when it does fail, we can quickly reset the internal database.

What is most valuable?

For us, disaster recovery is the most valuable feature.

How has it helped my organization?

We do not use the product within our own organization’s backup solution.

What needs improvement?

The Disk Agent feature is pretty basic, for instance, with the included wildcards.

For how long have I used the solution?

I've used it for more than five years.

What was my experience with deployment of the solution?

Upgrades can lead to issues with the internal database.

What do I think about the stability of the solution?

Data Protector is pretty stable, but when it does fail, we can quickly reset the internal database.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I haven't contacted customer service.

Technical Support:

High. The last upgrade caused issues, but due to their support, we didn't need to roll back.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It's straightforward.

What about the implementation team?

We did it in-house.

Which other solutions did I evaluate?

It wasn't chosen, but mandatory for the specific customer.

What other advice do I have?

Look to other products before buying, if you require complex backup solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user334896

Senior Systems Administrator at a comms service provider with 51-200 employees

Aug 25, 2017

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I've used it for 8 years now, since v5.5, and I've found that it backs up and restores our company's various systems without issue.

Pros and Cons

"It is very easy to use and the interaction with various systems is very handy."

"Faster VEAgent Restores"

How has it helped my organization?

I can backup and restore our company’s various systems without issue.

What is most valuable?

It is very easy to use and the interaction with various systems is very handy.

What needs improvement?

I'd like to be able to pause a job rather than to abort it; and
I'd like to know which file or folder is being backed up while the job is running.
Faster VEAgent Restores

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

In my experience, the customer service was very good and helpful.

Technical Support:

Technical support was very good.

Which solution did I use previously and why did I switch?

I used Backup Exec in a previous position. I only switched solutions because I changed changed jobs, and my current company uses Data Protector.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

Implementation was done in-house.

What was our ROI?

Our return on investment has been better restorations.

What other advice do I have?

Get it and use it. Read the manuals well before implementing and have a test environment in place, especially for upgrades.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.