OpenText Data Protector Reviews, Competitors and Pricing

it_user620592

Technical Consultant at a tech services company with 1,001-5,000 employees

Mar 12, 2017

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Integrates into a virtualized environment. Solutions to issues are not included in new patches or versions.

What is most valuable?

It is more user-friendly. It integrates into a virtualized environment very easily.

How has it helped my organization?

The major issue we are facing in this product is Sybase database integration. We had resolved this somehow with the help of HPE by making changes in some Perl file.

However, it was not included in the next patch release. In the next upgrade to Version 9.0, it was not included either.

Every update or upgrade removes the changes in all the program files and the integration is stopped.

What needs improvement?

Old bugs or old issues should be implemented in the new releases if they are discussed with the technical team.

For how long have I used the solution?

I have been using this solution for approximately three years, starting with HPE Data Protector, Version 8.0, and upgrading to Version 9.0.

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OpenText Data Protector

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What do I think about the stability of the solution?

We have not had stability issues.

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and support?

Using technical support was a good experience. However, they were asking for more information before providing any support.

Which solution did I use previously and why did I switch?

I was using a different solution previously and switched because I went to a new company and a new environment.

Which other solutions did I evaluate?

Product, support, and implementation costs matter.

What other advice do I have?

Definitely use it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user325044

Head of IT at a engineering company

Oct 19, 2015

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The initial setup wasn’t that complex because it recognized all the tapes automatically, but troubleshooting is one of the most difficult parts in this product.

Valuable Features

For us there are no features which we could call the most valuable. I think all components fulfill their jobs, but not one more than another.

Improvements to My Organization

I think this product doesn’t improve any processes or functions in our company.

Room for Improvement

We think troubleshooting is one of the most difficult parts in this product. It is hard to find any signs for job errors and why a job did not run successfully.

Use of Solution

We've used the Data Protector solution for more than ten years now.

Deployment Issues

At the moment, we are updating to v9 together with an HP consultant, so hopefully he can help us with our issues.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

9/10.

Technical Support:

9/10 - we have not had any bad experiences with support.

Initial Setup

The initial setup wasn’t that complex, because Data Protector recognized all the tapes automatically, and we could adapt some settings.

Implementation Team

We did it in-house with support from a consultant.

Other Advice

Have a consultant available in case there are any issues.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Buyer's Guide

OpenText Data Protector

December 2024

Free Report: OpenText Data Protector Reviews and More

Learn what your peers think about OpenText Data Protector. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

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824,067 professionals have used our research since 2012.

it_user320148

Backup Engineer at a manufacturing company with 10,001+ employees

Sep 30, 2015

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We can consolidate all our backup infrastructure requirements with one product, though you should prepare a large budget for it.

What is most valuable?

The ease-of-use.

How has it helped my organization?

We are able to slowly, but surely, consolidate all the backup infrastructure requirements with one product.

What needs improvement?

Reporting functions
GUI

For how long have I used the solution?

I've used it for three months.

What was my experience with deployment of the solution?

No issues so far.

What do I think about the stability of the solution?

There ave been some issues.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

8/10.

Technical Support:

8.5/10.

Which solution did I use previously and why did I switch?

We did, and we switched because of the usability and scalability.

How was the initial setup?

It was straightforward - very little hassle to get it up and running.

What about the implementation team?

We used a vendor team who were 8/10.

What was our ROI?

It is hard to quantify. It is a backup solution, plus ours is a complex environment with different offerings for different customers.

Which other solutions did I evaluate?

Other HP products, CA, Symantec.

What other advice do I have?

Prepare a bigger budget.

it_user285012Sr. Manager - System Analyst ( Datacenter Infrastructure) at a financial services firm

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Oct 15, 2015

We too currently use HP Data Protector. In my opinion all the enterprise data protection solutions require huge budget. But we understand that our data is also too critical which we cannot afford to lose at any cost.

Rami.chiha

Principal Systems & Storage Engineer at a tech company with 51-200 employees

Sep 3, 2015

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It has a wide range of compatibility and integrates with all OS's.

Valuable Features

- Fast and easy to use

- Wide range of compatibility

- Simple integration with all the OS

- Simple GUI interface with a lot features

Improvements to My Organization

Reliable Utility that would help a lot to automate backups and recovery operations

Room for Improvement

- Find a way to protect the IDB (internal database) from corruption without the user interaction

- Improve the Graphical interface look

Use of Solution

For 4 years

Deployment Issues

- Sometimes you will have problems to push the data protector client installation (Edit the hosts file on the installation server, cell manager and the client)

Stability Issues

-a lot of Internal Data Base corruptions (sometimes it becomes serious)

The user have to Backup the IDB daily and do the daily maintenance

Customer Service and Technical Support

9/10

Initial Setup

straightforward:

- install the cell manager

- install the clients

Pricing, Setup Cost and Licensing

I advise to install two cell managers with MOM license in case you have a DR site.

Disclosure: My company has a business relationship with this vendor other than being a customer: HP partner

it_user334896

Senior Systems Administrator at a comms service provider with 51-200 employees

Aug 25, 2017

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I've used it for 8 years now, since v5.5, and I've found that it backs up and restores our company's various systems without issue.

Pros and Cons

"It is very easy to use and the interaction with various systems is very handy."

"Faster VEAgent Restores"

How has it helped my organization?

I can backup and restore our company’s various systems without issue.

What is most valuable?

It is very easy to use and the interaction with various systems is very handy.

What needs improvement?

I'd like to be able to pause a job rather than to abort it; and
I'd like to know which file or folder is being backed up while the job is running.
Faster VEAgent Restores

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

In my experience, the customer service was very good and helpful.

Technical Support:

Technical support was very good.

Which solution did I use previously and why did I switch?

I used Backup Exec in a previous position. I only switched solutions because I changed changed jobs, and my current company uses Data Protector.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

Implementation was done in-house.

What was our ROI?

Our return on investment has been better restorations.

What other advice do I have?

Get it and use it. Read the manuals well before implementing and have a test environment in place, especially for upgrades.