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it_user3363 - PeerSpot reviewer
Marketing at a tech services company with 51-200 employees
Consultant
We have been using Eloqua for four years and it has revolutionized our credibility as a marketing department with the sales team

What is most valuable?

The best asset of Eloqua is how they have turned their customer and prospect base into a community and branded them as Eloquans. The product itself in the new E10 platform is very intuitive and delivers high end functionality for all members or our team from the creative side, to campaign execution, and lead generation/management.

What needs improvement?

There are some limitations with the platform in terms of creativity. While you can upload assets to make it easy using the editor for all marketing members to use it, if you are going to upload code it doesn't always translate the best.Overall, we've been very pleased with Eloqua, not only in the delivery of our communications, and setting up automation, but also how it has strengthened our relationship with the sales team due to the ever improving litany of sales enablement tools.The integration to Salesforce allows us to take advantage of three highly valuable sales enablement tools: Prospect Profiler, Discover, and Engage.We have seen tremendous year after year growth of revenue tied to marketing because of campaigns, events, and promotions we have run through Eloqua. Furthermore, they have a great community of users who are helpful and very open to sharing ideas and ways of getting the most out of Eloqua that continue to push the results delivered by the tool set.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2393040 - PeerSpot reviewer
Associate Director at a tech services company with 10,001+ employees
Real User
A cost-effective solution to get feeds from multiple sources and generate email campaigns

What is our primary use case?

We use the solution for the marketing process. We get feeds from multiple sources, generate email campaigns, and lead management. We perform the lead scoring.

What is most valuable?

The scoring module is the best, along with the campaigns feature that we trigger from the tool.

What needs improvement?

Oracle has introduced new products such as CDP, which integrates with Eloqua. There have been concerns about data consistency and discrimination, highlighting areas for improvement. 

For how long have I used the solution?

I have been using Oracle Eloqua as a platinum partner for three to four years.

What do I think about the stability of the solution?

There was zero downtime, and the upgrades didn't impact the functionality.

What do I think about the scalability of the solution?

One customer has around 200 users, while the other has around 2000 users using this solution.

How are customer service and support?

We've contacted Oracle Eloqua support several times, especially when encountering challenges or issues while trying to meet specific business requirements. When the product's capabilities seemed insufficient, we engaged with the Oracle support team for assistance. On multiple occasions, we've even suggested enhancements to the product to better align with our requirements, potentially benefiting other customers, too.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. Unlike previous days, where installation and configuration could be complex and time-consuming, modern cloud-based solutions like Eloqua offer a much simpler process. With cloud deployment, you can subscribe to the service and begin using it without requiring extensive installation procedures. Customization options allow you to tailor the platform to your business requirements.

What about the implementation team?


What's my experience with pricing, setup cost, and licensing?

The solution has a competitive pricing and if you negotiate, they'll give you a very good discount.

What other advice do I have?

First, it's essential to carefully assess whether Oracle Eloqua is genuinely beneficial for your needs. You must understand your business requirements thoroughly before seeking a suitable product. If Eloqua aligns with your marketing needs, you can consider proceeding with it. Alternatively, CDP might be a better fit if your requirements involve extensive configuration and integration with multiple products within the company. On the other hand, if you're dealing with various aspects like managing sales, service, marketing, and workflows involving numerous customers, Oracle Sales Cloud CRM could be a suitable option. However, if your focus is solely on sales, then Oracle Sales may suffice. Ultimately, your choice should be driven by your specific needs, allowing you to make an informed decision.

It is easy for a beginner to learn to use Oracle. There are a lot of tutorials and content available online. You can quickly learn Eloqua. 

Analytics are available in Oracle Eloqua. However, it primarily provides data within the Eloqua platform and doesn't integrate external data sources or applications. Therefore, if you require a comprehensive overview of your organization beyond Eloqua data, you may need to explore other analytics tools. Customers opt to integrate Oracle Eloqua with their CRM platform to access sales and lead-related information. Popular choices for CRM platforms include Salesforce and Seabills, among others. Oracle Eloqua is highly compatible with these platforms, facilitating seamless integration for data flow between downstream and upstream systems.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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it_user2724 - PeerSpot reviewer
Marketing with 501-1,000 employees
Real User
I love that this product takes the guesswork...

Valuable Features:

I love that this product takes the guesswork out of marketing. Emotion and opinion are eliminated and decisions are made on the data from your prospects and customers. The Eloqua sales tools are also a differentiator. Eloqua marries the relationship between marketing and sales

Room for Improvement:

I would love to see the social suite capabilities enhanced.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user2724 - PeerSpot reviewer
Marketing with 501-1,000 employees
Real User
Eloqua has Revolutionized Marketing

Eloqua has revolutionized Marketing. Through advanced automation the guesswork that used to plague marketing engagement is gone. Marketing and sales can now make educated decisions based on forensic evidence. I could never work for an organization that didn't have Eloqua.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user6903 - PeerSpot reviewer
it_user6903Head of Engineering at CloudBearings
Top 20Consultant

I suppose the time has started when contexts relevant marketing, tracking for conversions wisely, re-targeting with improvised strategies for selective rather than all, and educating customer with genuine differentiation with hot button available for customers not just to CIO, should drive the platform to stay on top;

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reviewer2244357 - PeerSpot reviewer
Digital Marketing Integrator at a tech services company with 10,001+ employees
Real User
User-friendly product with good technical support services
Pros and Cons
  • "It is a user-friendly product."
  • "The product's initial setup process could be better."

What is most valuable?

It is a user-friendly product.

What needs improvement?

The product's initial setup process could be better.

For how long have I used the solution?

We have been using Oracle Eloqua for five years.

How are customer service and support?

The technical support team is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup process is complex. It takes a few weeks to complete and requires one senior architect and one executive to complete the process. It needs more than one executive for maintenance and is easy to maintain.

What's my experience with pricing, setup cost, and licensing?

Oracle Eloqua's pricing is medium.

What other advice do I have?

I rate Oracle Eloqua an eight out of ten. It is a good product, but better and more complete solutions are in the market.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Works at Deltek
Real User
The segmentation and email creation features are the most critical to my job

What is our primary use case?

Marketing: email sending, the creation of segments, tracking, analysis, landing page development, and reporting.

How has it helped my organization?

It is a necessity in the world of marketing to have a strong marketing automation tool. I have been using it since I started working at Oracle.

What is most valuable?

The segmentation and email creation features. Those are the ones that I use most often and are the most critical to my job.

What needs improvement?

It could be a bit more intuitive for the average user. The segmentation portion is difficult for a marketer with no marketing operations experience to understand.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Head of Engineering at CloudBearings
Consultant
Top 20
Eloqua and Hubspot - can someone share their experience ..

We wanted to spend some time on this kind of tool but never happened. This thread gives a lot of insight without even trying Eloqua.

Looks like a long chain of people supporting Eloqua. I did not get a change to work directly on to it but wanted to hear if some one has exposure to a marketing solution from Hubspot.

Seems like they have nice offering for small/mid sized companies. Need to some one help us understand the pros and cons of two. They claim that their Inbound Marketing software is consistently generate more visits, leads, and customers and it also support lot of templates automating marketing and sales tasks and returns have been seen good.

Will be real nice to understand cost vs. effectiveness of the two.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user7356 - PeerSpot reviewer
it_user7356Sales at a tech vendor with 51-200 employees
Vendor

Hi Hitendra,
Hubspot and Eloqua are in two different leagues.

Eloqua is an enterprise outbound marketing powerhouse that is fantastic if a company has the resources and time needed to deploy it properly.

Hubspot is an inbound marketing solution with email that was bolted on to it about 8 months ago. Very nice for inbound, but the outbound isn't very strong in the space.

If you're looking for marketing automation like Eloqua for the SMB segment, Pardot and Act-On (My company) are the better solutions for inbound and outbound. The products are richer, better integrated with CRMs and supremely better at outbound with very solid inbound functionality.

It's my belief that Inbound and outbound are symbiotic, and outbound drives traffic more so than inbound techniques. Both have their place and both are necessary.

From the perspective of someone that has purchased marketing automation (while at another company - we purchased Marketbright) Hubspot just isn't in the same category.

Bottom line though, if you're looking at Eloqua, you shouldn't be looking at Hubspot. If you're heavily considering Hubspot, you shouldn't be looking at Eloqua.

Based on the SMB comment, your best bet is going to be Act-On, Pardot...and maybe Marketo. Trying to understand the cost and effectiveness of these two side-by-side isn't worth the effort as they are built for two different tasks and two different market segments.

Best of luck,
Ryan Lucia

it_user4458 - PeerSpot reviewer
Consultant with 51-200 employees
Vendor
I like its completeness: it is something more...

I like its completeness: it is something more than sending emails or automate emails, it includes analysis, sales tools, lead nurturing, tracking, integrations, app & widgets.....
At the beginning of the integration, Eloqua provided us with a Success Plan tailored to our company and assist us in the strategy. I have been able to apply the strategy and get excellent results thanks to the Topliners Community, the online trainings and the support team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user