We are using the solution primarily for monitoring the firewalls that we have. We have multiple firewalls, including a DC firewall, a perimeter firewall, etc. We are using Panorama to control all of our firewalls.
Senior Security Engineer at a government with 1,001-5,000 employees
A good firewall monitoring solution with a user-friendly interface in need of better technical support
Pros and Cons
- "It's helpful that the solution allows us to control all the firewalls from one device."
- "It can take a few minutes to test to see if any changes are successful or not. This needs to be improved. A commit change should take a second, not a minute or more."
What is our primary use case?
How has it helped my organization?
Whenever we have an issue, we can just monitor the traffic. We can pinpoint problems and know from which firewall they are originating. We also have the ability to analyze the issue to see if it's coming from from the setup side or somewhere else. The solution makes it very easy to monitor traffic.
What is most valuable?
It's helpful that the solution allows us to control all the firewalls from one device. You can check and monitor all the devices also, from one website. It's also got easy troubleshooting capabilities.
The interface of Panorama is very user-friendly. It's easy to find and get information and create reports.
What needs improvement?
It can take a few minutes to test to see if any changes are successful or not. This needs to be improved. A change commit should take a second, not a minute or more.
Panorama does suffer from performance issues, which they need to resolve.
Also, technical support isn't very responsive and could use some improvement.
Buyer's Guide
Palo Alto Networks Panorama
January 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is pretty scalable.
How are customer service and support?
Technical support is okay. I'd give it a 60% rating in terms of its effectiveness. Sometimes they are too slow to respond.
Which solution did I use previously and why did I switch?
We previously used Cisco SPD. We switched because Cisco security is very complicated and is very difficult to establish.
How was the initial setup?
The initial setup is straightforward. It's not complex at all. Deployment was only two to three hours in total. For implementation, we only needed three people, including someone from Security and someone from the Network team.
What about the implementation team?
We implemented the perimeter firewall with the help of Palo Alto. The DC firewall we did by ourselves.
Which other solutions did I evaluate?
Before choosing this solution, we also looked at Fortinet.
What other advice do I have?
We are using the private cloud deployment model.
I would recommend the solution. It has a user-friendly interface. It's stable. You can easily troubleshoot any issue. You will also get clear information, and, in general, it's a very good product that allows you to manage more than one device from a central interface.
Of course, before you do any change, I would recommend that you back up everything first.
I would rate the solution seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at a financial services firm with 501-1,000 employees
It has freed up staff time, which is where we are seeing ROI
Pros and Cons
- "It has made our ROIs easier, but consolidating the correlation of data into one single point, which is pretty great."
- "We had some challenges with the initial setup, but it was more on a learning curve basis."
What is our primary use case?
It is our end all, be all, for all of our firewalls throughout the regions that we support.
How has it helped my organization?
It allows us to do our day-to-day administration of all the files, because we're doing it from one central place. It stops us from jumping into each firewall, so we can make our changes.
It has made our ROIs easier, but consolidating the correlation of data into one single point, which is pretty great.
What is most valuable?
The management console: It provides a single pane of glass for all the firewalls to feed information into.
What do I think about the stability of the solution?
We haven't had any issues with it. The vendors been great.
What do I think about the scalability of the solution?
The scalability has been great.
How are customer service and technical support?
The technical support has been awesome.
Which solution did I use previously and why did I switch?
Our agency is very immature from a security perspective. So, we needed something that could provide more data.
How was the initial setup?
We had some challenges with the initial setup, but it was more on a learning curve basis. The support and team for the setup have been pretty seamless with minor tweaks here and there.
What about the implementation team?
We used an integrator for the deployment: Advanced Cyber Technologies LLC.
What was our ROI?
The solution has increased staff productivity. The amount depends on usage, whether it is a heavy or slow week. It has freed up staff time, which is where we are seeing ROI.
What other advice do I have?
Ensure you get professional services with the tool.
We are very satisfied with everything that they provides us. This product has significantly helped with implementing new leadership strategy, getting metrics, and being able to actually assign a risk floor.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Palo Alto Networks Panorama
January 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Consultant at a tech services company with 501-1,000 employees
Can be used for centralized management but has a complex initial setup
Pros and Cons
- "One valuable feature is centralized management. We are able to manage it centrally for two to three remote offices, our head office and our data centers. So, it is very simple to manage."
- "The initial setup requires expertise and can be a bit complex."
What is our primary use case?
We have five to six firewalls, and we manage those firewalls with Palo Alto Networks Panorama.
What is most valuable?
One valuable feature is centralized management. We are able to manage it centrally for two to three remote offices, our head office and our data centers. So, it is very simple to manage.
The second valuable feature is that it stores a lot of the logs. When we require it, we can get the dump, and we can get the logs.
What needs improvement?
Palo Alto must provide a cloud-based feature or solution.
The initial setup requires expertise and can be a bit complex.
I would like to see the management be a bit more simple than it is currently.
For how long have I used the solution?
I've been using this solution for around two and a half years.
What do I think about the stability of the solution?
I find Panorama to be a stable solution.
What do I think about the scalability of the solution?
As for scalability, I tried to add on a Prisma Access plugin, and it was able to take the load.
There are five firewalls behind Panorama, and there are 200-300 users behind these five firewalls.
How are customer service and technical support?
We have made calls to and raised issues with technical support, and they have been responsive.
How was the initial setup?
The initial setup is a bit complex and requires expertise. Configuring a firewall is a bit easier than configuring multiple firewalls at a time through Panorama. To create device groups and templates, and to manage everything is a bit difficult the first time.
What's my experience with pricing, setup cost, and licensing?
We have a yearly license. The cost is not that high and not that cheap either.
What other advice do I have?
If you have multiple firewalls, like around 10 to 15 firewalls, then you should go for Palo Alto Networks Panorama. If you do not have more than 10 firewalls, I would not recommend that you go with it.
If I were to rate it on a scale from one to ten, I would rate Palo Alto Networks Panorama at seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technology consultant at a tech services company with 501-1,000 employees
Superior firewall management, plenty of features, and scalable
Pros and Cons
- "The most valuable features of this solution are that it works better than a normal firewall, easy to explorer all of its features, and it has the Log Collector mode. This mode allows us to store our logs for two years in the solution itself."
- "There is a need to improve the upgrade process. When we are upgrading the solution we are facing some issues with Elasticsearch services. Every time we upgrade it takes a long time to become stable."
What is our primary use case?
We are using this solution to manage our two perimeter devices. We have two firewall setups; one perimeter and one internal firewall and we have two different Panorama for managing both set of firewall.
What is most valuable?
The most valuable features of this solution are that its look & feel is exactly same as normal firewall, easy to explorer all of its features, also it has the Log Collector mode. This mode allows us to store our logs for two years in the solution itself.
What needs improvement?
There is a need to improve the upgrade process. When we are upgrading the solution we are facing some issues with Elasticsearch services. Every time we upgrade it takes a long time to become stable.
In an upcoming release, I recommend having policy segmentation because that will help Panorama. There is no policy segmentation as you would find in Check Point.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
The stability needs some improvement during some operations.
What do I think about the scalability of the solution?
The solution is scalable. We have the solution on a VM and we only need to increase our storage to scale. One of my clients is a bank and they have approximately 2,000 employees using the solution.
We are using this solution on a daily basis. The operation team is using it for log search, deploying policies, and a few other operations. I do not think we need a second instance of this solution running because security features are working with the firewall and not on Panorama.
How are customer service and technical support?
The technical support is very good. Whenever we face an issue the technical support team helps a lot.
How was the initial setup?
In the initial setup in our case, we are using the single setup firewall with panorama. the usual templates, stacks, and devices group is works good with multiple firewalls. But with single firewall setup This whole process has become very complicated and very confusing. There should be some provision for a single setup firewall to avoid the template stacks and templates.
What's my experience with pricing, setup cost, and licensing?
The solution is priced well and there is a license for this solution that we pay annually for.
Which other solutions did I evaluate?
I previously evaluated Check Point and Fortinet. Check Point security management server is altogether a different GUI & cannot work without SMS and Fortinet is also different because FortiAnalyzer is only used for log collection.
This solution features I would recommend over Fortinet and Check Point because it has the same look as a firewall and there is no more difference between firewall and Panorama. We can deploy policy & other configurations without panorama as well.
What other advice do I have?
I would advise those wanting to implement this solution that is pretty straightforward, and Palo Alto has written very detailed documentation on their website. If you go through that it is very easy to deploy. You will not run into any issues if you follow the documentation.
I recommend this solution to others.
I rate Palo Alto Networks Panorama a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CTO at a tech services company with 11-50 employees
Good scheduling and reporting with very reliable stability
Pros and Cons
- "The solution is very stable. It's reliable. We don't experience bugs or glitches. It doesn't crash. It works as expected."
- "The solution should improve the speed at which they make changes on the system. Historically, they've been a bit slow in that respect. They should apply changes to the box quicker and more often."
What is our primary use case?
We primarily use the solution to centrally manage multiple firewalls that we have in our infrastructure and to be able to consistently push policies to them. It's really just a management platform.
What is most valuable?
The most valuable aspects of the solution are the backup to recovery, pushing out the patches, and scheduling.
It also has good reporting capabilities in it as well.
What needs improvement?
I don't see many places to improve the solution. For us, it's working quite well.
The solution should improve the speed at which they make changes on the system. Historically, they've been a bit slow in that respect. They should apply changes to the box quicker and more often.
For how long have I used the solution?
I've probably used the solution a few years now. I would say that it's been at least three to four years.
What do I think about the stability of the solution?
The solution is very stable. It's reliable. We don't experience bugs or glitches. It doesn't crash. It works as expected.
What do I think about the scalability of the solution?
Right now, the solution appears to be very scalable. I should note that, with a company of our size, we're not pushing it to its functional limits or anything by any stretch of the imagination. That said, it scales very well for us.
How are customer service and technical support?
I personally have never required much help from them, but I have found that they're very responsive. Our company has been satisfied with the level of support they have provided us over the years.
How was the initial setup?
The initial setup was not complex. It was actually quite straightforward.
What about the implementation team?
My engineer did most of the installation for the organization. We didn't need outside resources or any kind.
What's my experience with pricing, setup cost, and licensing?
We pay approximately $3,000 a year in order to use the product.
What other advice do I have?
We're a reseller of Palo Alto.
We're currently using the most up to date version of the solution at our organization.
I would advise companies considering using the solution to go through the training before setting out on implementing anything. New users should maybe be somewhat familiar with it before they do the installation, just so that they can familiarize themselves with how it works. It's not difficult, however, you just don't want to go at it without having some understanding of where things are located. It will make the setup much easier.
I would rate the solution nine out of ten overall. It's a very solid product from a management perspective. Often companies will try to oversell how great their product is, however, in this case, it's true. It's very good.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Network Engineer at One Cloud
Beneficial centralized control, scalable, and reliable
Pros and Cons
- "The most valuable features of Palo Alto Networks Panorama are centralized management. We can manage all our firewalls."
- "Palo Alto Networks Panorama could improve by making the solution less expensive."
What is our primary use case?
We use Palo Alto Networks Panorama to monitor and have centralized control.
What is most valuable?
The most valuable features of Palo Alto Networks Panorama are centralized management. We can manage all our firewalls.
What needs improvement?
Palo Alto Networks Panorama could improve by making the solution less expensive.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for one year.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is a stable solution.
What do I think about the scalability of the solution?
I have found Palo Alto Networks Panorama to be scalable and it is easy.
We have two engineers that use the solution.
Which solution did I use previously and why did I switch?
I have previously used Fortinet FortiGate, but we found Palo Alto Networks Panorama had a lot more features and this is why we switched.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama was simple. The time of the implementation depends on the environment.
What about the implementation team?
We used an integrator for the implementation of Palo Alto Networks Panorama.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama could be lower.
What other advice do I have?
I rate Palo Alto Networks Panorama an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Security Engineer at a tech company with 201-500 employees
A flexible and scalable centralized management system, but it could be easier to manage
Pros and Cons
- "I like its flexibility."
- "It could be easier to manage. In the future, it should be much easier because it's not very easy to manage. So in the next release, I think it should be much easier to manage, especially in the first configuration. It could also be more stable."
What is our primary use case?
We use it only for management. It's dependent on the customer environment. If they have more than one Palo Alto product, they prefer to buy Panorama because you can manage all Palo Alto products.
Suppose you have four or five firewalls for different environments related to the same customer. You can buy one license for Panorama and handle the management of all these firewalls simultaneously from one console.
We usually use the same use cases related to it because we're working with only government parastatals. We have certain criteria that we cannot move out of, and we should be in the same line as they provide for us.
What is most valuable?
I like its flexibility.
What needs improvement?
It could be easier to manage. In the future, it should be much easier because it's not very easy to manage. So in the next release, I think it should be much easier to manage, especially in the first configuration. It could also be more stable.
For how long have I used the solution?
I used Palo Alto Networks Panorama for about a year and a half.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is fairly stable. Sometimes it takes a long time. Sometimes there is a delay in pushing the policy or configuration between the Panorama and the host.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is scalable.
How are customer service and technical support?
Palo Alto technical support is good, and they answer in really good time.
How was the initial setup?
It's easy to install, but the configuration is not simple as the installation. Nevertheless, the deployment should take less than ten minutes.
What about the implementation team?
We're an integrator, and we implement this solution.
What's my experience with pricing, setup cost, and licensing?
Sometimes the company prefers to give a license to test the product in our environment before we go to the customer. But the customer should buy his own license, and that's the system here. The system is different between one country and another. Some countries say that the IT solutions provider should provide the license.
I lived in Turkey before, and over there, the customer buys the license and provides this license to the IT solutions provider. However, here in Qatar, the customer asks the IT solutions provider to do everything.
What other advice do I have?
I would recommend this product to potential users.
On a scale from one to ten, I would give Palo Alto Networks Panorama a seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Network Security Engineer at a tech vendor with 51-200 employees
Stable with a good user interface but could have better security updates
Pros and Cons
- "Technical support is helpful and knowledgeable."
- "The product does need a bit of configuration. It's not quite ready to go out of the box."
What is most valuable?
Via the management display, you can actually manage multiple firewalls within it. We have multiple sites and are able to manage multiple firewalls very well.
The initial setup was straightforward.
The solution scales well.
The product has been quite stable so far.
Technical support is helpful and knowledgeable.
The user interface is pretty good.
The pricing of the product is fair. It's not too high.
What needs improvement?
The product does need a bit of configuration. It's not quite ready to go out of the box.
The solution could do a bit more with its security updates. Palo Alto in general could be a bit more secure.
Support is pretty good, however, they could always be a bit faster and more responsive.
For how long have I used the solution?
I've been using Palo Alto products for three years and Panorama for about one year.
What do I think about the stability of the solution?
The solution is very stable. We didn't have any issues with crashes or freezing. There aren't bugs or glitches. It works well.
What do I think about the scalability of the solution?
The solution can scale if you need it to.
We have multiple sites. We have ten to 20 branches across India.
How are customer service and technical support?
Technical support is pretty good. they have good engineers on their side. They are very helpful and they follow up. We're very satisfied with their level of support.
How was the initial setup?
The installation process took several steps. First of all, we needed to do all the media files. I basically just downloaded the media files from the folder. Then we deployed into the VM. We added a management tool in Palo Alto. After that, we needed to ensure that the Palo Alto and Panorama were using the correct serial number, and we needed to set up a template to get a US2. We then purchased a warranty and listed the policies from the Panorama to Palo Alto.
I'm not quite sure how long the full deployment took.
What's my experience with pricing, setup cost, and licensing?
The solution isn't too expensive. It's reasonable, especially if you compare it to other options on the market.
What other advice do I have?
We are Palo Alto partners.
I believe I am using a variation of version nine from Panorama. I've deployed the solution on a virtual machine, however, I've never deployed it to the cloud.
I'd recommend the solution to others.
Overall, I would rate it at a seven on a scale from one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
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