We have firewalls in different locations and we want to manage them centrally to see all the information available. The best way to do this is by using this solution, we are able to monitor, manage, and have visibility of the networks.
Senior Manager at Technometrics Limited
Manage devices centrally, reliable, and good technical support
Pros and Cons
- "The most valuable aspect of this solution is the ability to manage our devices centrally. Additionally, we can monitor the workforce connections, receive reports, and use the backup feature."
What is our primary use case?
What is most valuable?
The most valuable aspect of this solution is the ability to manage our devices centrally. Additionally, we can monitor the workforce connections, receive reports, and use the backup feature.
What needs improvement?
There are times when we are backing up a device centrally, we do not get a full backup. We are able to do a full backup of all the devices but when we attempt to backup a single device, it only does the backup of a few presets and not the full configuration.
In the future, they could improve by providing better management of the devices, such as bandwidth.
For how long have I used the solution?
I have been using the solution within the last 12 months.
Buyer's Guide
Palo Alto Networks Panorama
January 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
The solution is scalable. You are able to go through this solution and download from the internet upgrades to push them to the certain devices that need it.
How are customer service and support?
The technical support is good. I receive a resolution from the technical support whenever I have dealt with them.
How was the initial setup?
We sometimes have difficulty with the deployment configuration.
What's my experience with pricing, setup cost, and licensing?
The solution requires a license and the price is higher than competitors. It would be better for them to decrease the price or maximize the discount.
What other advice do I have?
I would recommend this solution to others if you have multiple sites and you want to manage them centrally.
I rate Palo Alto Networks Panorama a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Advisor - Network and IT security consultant at Agrosuper
Easy to administrate and easy to control
Pros and Cons
- "Panorama is very easy, easy to administrate, and easy to control."
- "It's difficult to implement."
What is most valuable?
Panorama is very easy, easy to administrate, and easy to control.
What needs improvement?
It's difficult to implement.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately five years.
What do I think about the stability of the solution?
Palo Alto is very stable and is a great global solution.
What do I think about the scalability of the solution?
There are more than 5,000 users in my company.
How are customer service and technical support?
I would rate their support a ten out of ten.
What other advice do I have?
I would recommend this solution.
I would rate it a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Palo Alto Networks Panorama
January 2025
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Feature rich, scalable, and helpful support
Pros and Cons
- "Palo Alto Networks Panorama has a lot of features."
- "The price of Palo Alto Networks Panorama could be better."
What is most valuable?
Palo Alto Networks Panorama has a lot of features.
What needs improvement?
The price of Palo Alto Networks Panorama could be better.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately four years.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is stable.
What do I think about the scalability of the solution?
The scalability of Palo Alto Networks Panorama is good. We have middle to large enterprises using this solution.
How are customer service and support?
The technical support is very good and they are at the top of the class.
Which solution did I use previously and why did I switch?
If the customer doesn't have the budget, I recommend Fortinet. It is not the same level as Palo Alto Networks Panorama, but for a budget, it is an advantage. Check Point is a little bit complex, compared to Palo Alto. If the customer is looking for the technical specifications then Palo Alto Networks Panorama is the best. If the customer is on a budget, there are alternatives.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is easy and takes approximately one day.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks Panorama is a more expensive solution than competitors. They should lower the price to stay competitive.
What other advice do I have?
All my clients are happy and satisfied with the solution. We can strongly recommend it to others.
I rate Palo Alto Networks Panorama a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Senior Network Engineer at a tech services company with 201-500 employees
Works well and helpful for centralized management of devices at different locations
Pros and Cons
- "Templates and the possibility to apply a configuration to many devices at the same time are the most valuable features. We are able to create templates, and we don't need to go to each firewall to make changes. We can make changes in Panorama, and it automatically applies those changes to all those firewalls on which we want to apply the changes. It provides centralized management."
- "It communicates with remote devices, and sometimes, there is a little bit of delay during its communication with remote devices. There should be real-time communication or updates from the manager to devices."
What is our primary use case?
It is a management tool, and we use it to manage many devices at many locations.
What is most valuable?
Templates and the possibility to apply a configuration to many devices at the same time are the most valuable features. We are able to create templates, and we don't need to go to each firewall to make changes. We can make changes in Panorama, and it automatically applies those changes to all those firewalls on which we want to apply the changes. It provides centralized management.
What needs improvement?
It communicates with remote devices, and sometimes, there is a little bit of delay during its communication with remote devices. There should be real-time communication or updates from the manager to devices.
In Panorama and Palo Alto firewalls, I would like to have a traffic simulator. They have packet capture for troubleshooting, but it would help if they can provide a traffic simulator so that we can simulate the traffic and see the route the traffic is taking and get feedback about whether it is blocked or it is able to pass.
For how long have I used the solution?
I have been using this solution for maybe a year and a half.
What do I think about the stability of the solution?
I don't have big deployments. It works and is stable for what I have, and I don't have concerns.
What do I think about the scalability of the solution?
I don't have experience in big deployments. In terms of its users, our network engineers have access to it. We have less than 10 people.
How are customer service and technical support?
I don't have any experience with their tech support.
Which solution did I use previously and why did I switch?
Its main competitor is Cisco with the next-generation firewalls and FTD. They are managed by FMC, which is a little bit similar to Panorama and firewalls. There are some similarities, but there are also some different approaches. In general, they both are using the same standards. One major difference is that Palo Alto uses security zones, but Cisco doesn't have this feature, which makes Palo Alto better.
How was the initial setup?
It is not so straightforward, but it is also not complex. It is acceptable.
What other advice do I have?
I would advise others to completely evaluate the requirements and build properly with hierarchical templates. This will make it more scalable and manageable in the future.
I would rate Palo Alto Networks Panorama an eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PS & Technical Manager at a tech services company with 11-50 employees
Useful management functionalities an god performance but needs better integration
Pros and Cons
- "Panorama provides management functionalities."
- "Integration between Panorama and the Edge Firewall has a lot of issues, like different configuration assets, configuration object templates, lack of flexibility, and not a good browser."
What is our primary use case?
We are dealing with Palo Alto Networks as a firewall.
What is most valuable?
Panorama provides management functionalities.
What needs improvement?
Integration between Panorama and the Edge Firewall has a lot of issues, like different configuration assets, configuration object templates, lack of flexibility, and not a good browser. It needs improvement in saving and synchronization.
For how long have I used the solution?
We have been dealing with Panorama for one year.
What do I think about the stability of the solution?
There is no issue about performance. However, keeping the communication between Panorama and the Edge Firewall is a big issue if there is a different configuration version between both Panorama and Firewall.
What do I think about the scalability of the solution?
We are not working over a complex network, but Panorama manages about six to eight firewalls. We may face a lot of issues when scaling up.
How are customer service and support?
The first layer of support is not very good. The second layer is better.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We switched from a different solution.
What other advice do I have?
Panorama has a lot of issues accessing and configuring the firewall or deploying the firewall from Panorama. I'd rate the solution five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Sep 16, 2024
Flag as inappropriateAccount Presale at a tech services company with 1,001-5,000 employees
Suitable for all sized businesses, simple implementation, but integration
Pros and Cons
- "The solution is suitable for all sized businesses."
- "The alerts in Palo Alto Networks Panorama could improve by integration with other systems, such as a forwarding trigger system. For example, if a customer has their own system it would be helpful to have the alarms integrated."
What is our primary use case?
Palo Alto Networks Panorama is a firewall manager for network security, such as deployment, configuration, and controls.
What is most valuable?
The solution is suitable for all sized businesses.
What needs improvement?
The alerts in Palo Alto Networks Panorama could improve by integration with other systems, such as a forwarding trigger system. For example, if a customer has their own system it would be helpful to have the alarms integrated.
In the future, when doing an update all solutions should be updated at once. For example, if many different solutions are being managed by Palo Alto Networks Panorama the updates can be done for all firewalls, such as EDR and XDR.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for approximately seven years.
What do I think about the stability of the solution?
I rate the stability of Palo Alto Networks Panorama a seven out of ten.
What do I think about the scalability of the solution?
It does not support all the solutions. However, it can scale easily.
The solution is suitable for all sized businesses.
I rate the scalability of Palo Alto Networks Panorama a five out of ten.
How are customer service and support?
The support could improve from the vendor. There should be standards across all solutions.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is simple.
What about the implementation team?
We do the deployment of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama is high. There is a pay-per-use model.
I rate the price of Palo Alto Networks Panorama a five out of ten.
What other advice do I have?
I rate Palo Alto Networks Panorama a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solution Architect at Innovirtuz Technologies Pvt. Ltd
Easy to manage and scale and has logging features
Pros and Cons
- "I found logging and management features the most valuable in Palo Alto Networks Panorama. Another good feature of the product is that it lets you define global firewall policies and templates."
- "Storage in Palo Alto Networks Panorama needs improvement. My company also experienced deployment issues when the product was first installed, particularly when binding with the firewall. It's not as user-friendly because not everyone can deploy it without some knowledge."
What is our primary use case?
We provide Palo Alto Networks Panorama to customers in the education and government niches, for example, for state and defense accounts. The product is for logging and log management.
What is most valuable?
I found logging and management features the most valuable in Palo Alto Networks Panorama.
Another good feature of the product is that it lets you define global firewall policies and templates. For example, if you have standard procedures, you can create a single template and apply it to all your firewalls. This feature is attractive to many users.
I also like that Palo Alto Networks Panorama is easy to configure and manage.
What needs improvement?
Storage in Palo Alto Networks Panorama needs improvement.
My company also experienced deployment issues when the product was first installed, particularly when binding with the firewall. It's not as user-friendly because not everyone can deploy it without some knowledge.
Updating Palo Alto Networks Panorama was also a bit challenging when upgrading your firewall, so that's another area for improvement.
For how long have I used the solution?
I've worked with Palo Alto Networks Panorama for the last three or four years.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is a stable product, but sometimes, the patch creates some issues, so it's a nine out of ten.
What do I think about the scalability of the solution?
Regarding scalability, Palo Alto Networks Panorama is a scalable solution. You can scale it whenever you want. You can add storage. Scaling it is easy, so it's a nine out of ten for me.
How are customer service and support?
Palo Alto Networks Panorama technical support is good. Regarding response time, it depends if you're getting partner support or direct support from Palo Alto Networks.
Sometimes you need to wait a maximum of four hours to receive support, and sometimes, it just takes half an hour. It also depends on the type of ticket you open. If it's a critical ticket, you'll get a call from technical support within fifteen to twenty minutes.
I also like that Palo Alto Networks extended support to distributors, where you can raise a ticket directly with a distributor.
Which solution did I use previously and why did I switch?
I've used AlgoSec, and compared to Palo Alto Networks Panorama, AlgoSec supports other OEM firewalls, which means you can configure Fortinet, Palo Alto, Cisco, and other firewalls on it. In contrast, Palo Alto Networks Panorama only supports Palo Alto Networks devices, which is a drawback.
Otherwise, if you compare Palo Alto Networks Panorama with other products, such as Fortinet and Checkpoint, feature-wise, Palo Alto Networks Panorama is more complete. In contrast, Checkpoint and Fortinet are only thirty to thirty-five percent complete.
If not for the OEM firewall restrictions, I'd rate Palo Alto Networks Panorama as ten out of ten compared to other products.
How was the initial setup?
The initial setup for Palo Alto Networks Panorama could be pretty easy if you've had some training. It's not like you can go and do it and find it easy without a guide or training. Before implementing the product, you'll need at least one to two weeks of training because it'll be complicated to go hands-on without some Palo Alto Networks Panorama training.
What's my experience with pricing, setup cost, and licensing?
Pricing for Palo Alto Networks Panorama is always high. If you're going to sell the product, you always have to talk about the technology because it should be about the solution rather than the price, or else you'll lose potential customers.
What other advice do I have?
My company works with Palo Alto Networks Panorama, including other Palo Alto Networks solutions, such as MDR, NGFW, and SOAR.
My company is a system integrator rather than the end customer. My company provides and sells Palo Alto Networks Panorama to end customers.
Palo Alto Networks Panorama is deployed on-premises, particularly by customers in the government.
A state data center where my company deployed Palo Alto Networks Panorama had fifteen thousand to eighteen thousand users. The number of firewalls was eighty, with two Palo Alto Networks systems.
My rating for Palo Alto Networks Panorama is nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator/Reseller
PDE at a non-tech company with 10,001+ employees
Easy to use, suitable for enterprise companies, and reliable
Pros and Cons
- "The most valuable feature of Palo Alto Networks Panorama is its ease of use."
- "The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do."
What is our primary use case?
We are using Palo Alto Networks Panorama for a firewall between the DMZ and the enterprise.
What is most valuable?
The most valuable feature of Palo Alto Networks Panorama is its ease of use.
What needs improvement?
The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for three years.
What do I think about the stability of the solution?
We have used the solution for a long time and it has been operating steadily. We have not had issues.
What do I think about the scalability of the solution?
I rate the scalability of Palo Alto Networks Panorama a seven out of ten. We are using the solution in enterprise companies. There are approximately 3,000 to 4,000 people using the solution.
How are customer service and support?
We used the support for some hardware inquiries and for some issues. They were about to resolve the issues.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is simple. The implementation is done in stages. The first stage, takes approximately three to four hours.
What about the implementation team?
We have our own in-house team that does the implementation.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama is expensive.
What other advice do I have?
If the use case fits the solution then it will work very well.
I rate Palo Alto Networks Panorama eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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