We use Palo Alto firewalls, for our perimeter security. It is our perimeter security product, which we use as our perimeter security firewall. As a firewall should, protect us and our organization at the perimeter.
Cybersecurity Engineer at Networks Unlimited Africa
Secure, performs well, and is simple to use
Pros and Cons
- "Everything about the reporting and everything about Palo Alto Networks Panorama is good."
- "There is always room for improvement in anything."
What is our primary use case?
What is most valuable?
It's an excellent product. It's doing its job, and we like it. The ease of use is quite nice. Everything about the reporting and everything about Palo Alto Networks Panorama is good.
What needs improvement?
Everyone, I suppose, would like the price to be improved. Price is always a good thing to change.
There is always room for improvement in anything. But I couldn't really comment on that off the top of my head.
In terms of updates, I believe everything is in order. That is not an issue for me.
For how long have I used the solution?
I have been working with Palo Alto Networks Panorama for five months.
Buyer's Guide
Palo Alto Networks Panorama
November 2024
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
What do I think about the stability of the solution?
Palo Alto Networks Panorama is 100 percent stable. We have it running in HA status, obviously, for failover, but It's extremely stable. There are no complaints.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is scalable.
We have a large organization. We are a retail company, with approximately 4000 users who are protected by this firewall.
How are customer service and support?
I have never contacted technical support personally. We do outsource our support to another company. When there are issues, they are responsible for resolving them.
Which solution did I use previously and why did I switch?
We use their product called, Cortex XDR.
We use an onboard, a custom CRM platform that we created in-house. At the moment, we do not use a commercially available one.
I have been with my current company for five months. And we were using checkpoints as our perimeter security when I first joined, and we moved to the Palo Alto Panorama platform. And it's a fantastic product; we love it. As an organization, it has been very well written.
How was the initial setup?
I wasn't involved in the installation because, as I previously stated, I just started working for my current organization.
I wasn't directly involved in the transition, but it went smoothly.
What's my experience with pricing, setup cost, and licensing?
I couldn't comment on price as I am not really involved in the commercial side of the business.
I am not aware of the licensing fees.
Which other solutions did I evaluate?
I am aware of XSOAR, but we haven't had any dealing with it yet. We are on a journey to potentially onboard that within our environment. But, at this point, we don't have, the budget for it.
What other advice do I have?
It's doing its job for us. Since we cut it out, from Checkpoint to Palo Alto, everything has improved noticeably. I recommend it.
I would rate Palo Alto Networks Panorama a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at a tech services company with 1-10 employees
Centralized management system for network visibility and control; has good stability and technical support, but not easy to use
Pros and Cons
- "Variable creation and template stack functionalities make Palo Alto Networks Panorama a brilliant solution. It is a completely scalable system, with good technical support."
- "The ease of use of Palo Alto Networks Panorama is an area for improvement. Another downside is that you need a lot of comprehension to understand what it is."
What is our primary use case?
Palo Alto Networks Panorama can be used for managing all your files at once. Its primary use case is that it's a centralized management system for firewalls. For example: we have a company with four different sites, and each one of those sites has two Palo Alto networks in there, so rather than do one integration, then replicate it four times, what we do is we plug it all into Palo Alto Networks Panorama and make the change once, and it pushes out to all the firewalls, regardless of where those are located.
What is most valuable?
What I find brilliant in Palo Alto Networks Panorama is that you can create variables. The template stack function of the system is also valuable. You can create one profile for several firewalls, and I find that really, really cool. If there's a file on the network that needs to have an address arrangement, you can just import it similar to how you do a CSV import. It's a solid product and it does what it's supposed to do.
What needs improvement?
The ease of use of Palo Alto Networks Panorama is an area for improvement, because it's not very easy to use. The downside with the system is that you need a lot of comprehension to understand what it is. There are also risks associated with making a change, e.g. you can accidentally break your network which knocks off the firewall, and then you can't get back on again. If you know what you're doing, e.g. if you're a specialist, then there won't be any problems, in general.
It's important to gain an understanding of Palo Alto Networks Panorama, or the concept, before you start. It works like Palo Alto, but it doesn't at the same time, because you have templates, and the templates have to be applied before your variables, and then those variables directly affect your objects. It's important to understand how it works. I wish they could make it easier, and a bit more intuitive, but if you're doing the training, and you're properly in the system, then it will make sense the way it's explained to you, otherwise, it'll be hard to make sense of it.
It could be difficult to get to the stage you want to be on with this system. It's similar to a different language, and it's so hard to just do it on your own, but if you are in the culture and you're speaking to other people, then it becomes easier because you're doing it. That's the learning curve right there, e.g. if you've never done it before, you'll sit and look around saying: "What is this? I don't understand." If you're doing the training, and you're more involved in the product, or even if you speak to specialists, they will be able to help you, then you start to learning it and what it can do.
For how long have I used the solution?
I've been dealing with Palo Alto Networks Panorama for four years now.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is very, very scalable. The way the system works is that you have clustering, so you can have all these machines connect to each other in stacks. It's a completely scalable system.
How are customer service and support?
Technical support for Palo Alto Networks Panorama is good. I'm giving them a score of four out of five.
How was the initial setup?
The setup for Palo Alto Networks Panorama is quite difficult, because you're essentially building this one machine, then you have to create all the log ins, then once you've done that, you start registering your files, but you have to do an ingestion on them. You have to bring the file all in, and then it takes the config then puts the config back out again, but that config will then be a "protected config", so if I was logging onto that machine locally, I can't change that file.
The setup is quite easy just to build the machine, but to get it to work is quite difficult.
What other advice do I have?
I've been dealing with version 10.0 of Palo Alto Networks Panorama. I'm a reseller of this solution.
One person could do the deployment and maintenance for Palo Alto Networks Panorama, but what we do in our office is: we have a buddy system. If there's a change that needs to be made, e.g. if someone does the work, someone verifies it, and then catches any problems there, because if you're managing several firewalls, one more change might break all of them. That's the risk that you're in.
My advice to others who are planning to implement Palo Alto Networks Panorama is to look at the use case, e.g. if you have two firewalls, or if you have several firewalls across the country, it's best to get a specialist in to help you deploy it. For a regular IT guy who works in a company managing the server, etc., it'll be such a hard learning curve to go through. Try and learn it yourself if you can, but if not, always defer to a specialist.
I'm rating Palo Alto Networks Panorama seven out of ten, just because it's quite difficult.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Palo Alto Networks Panorama
November 2024
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
Ingeniero de TI at AndeanTrade S.A
The quality of this product is good and it's easy to understand, but there is room for improvement in the integrations
Pros and Cons
- "I like the quality of this product, and it performs. It's the best solution in the IT business."
- "I would improve the management. I need to view charts and traffic statistics, but the management console doesn't share that information with me."
What is our primary use case?
I use the firewall to protect my entire enterprise network.
What is most valuable?
I like the quality of this product, and it performs. It's the best solution in the IT business.
What needs improvement?
I would improve the management. I need to view charts and traffic statistics, but the management console doesn't share that information with me.
I would also improve the integration with other solutions.
For how long have I used the solution?
I have been a partner of this solution for five years.
What do I think about the stability of the solution?
The stability of the solution is good.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
The technical support is very good. We contact them for support with the solution or if we have problems in the entire network. I would rate the technical support as an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
My IT team handled the setup and it was very easy because they have the needed skills. We use three people for deployment and maintenance: one engineer and two technicians.
What other advice do I have?
I would recommend that new users study the product. I think people should use it because it is very easy to understand.
I would rate this solution as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technology consultant at a tech services company with 501-1,000 employees
Superior firewall management, plenty of features, and scalable
Pros and Cons
- "The most valuable features of this solution are that it works better than a normal firewall, easy to explorer all of its features, and it has the Log Collector mode. This mode allows us to store our logs for two years in the solution itself."
- "There is a need to improve the upgrade process. When we are upgrading the solution we are facing some issues with Elasticsearch services. Every time we upgrade it takes a long time to become stable."
What is our primary use case?
We are using this solution to manage our two perimeter devices. We have two firewall setups; one perimeter and one internal firewall and we have two different Panorama for managing both set of firewall.
What is most valuable?
The most valuable features of this solution are that its look & feel is exactly same as normal firewall, easy to explorer all of its features, also it has the Log Collector mode. This mode allows us to store our logs for two years in the solution itself.
What needs improvement?
There is a need to improve the upgrade process. When we are upgrading the solution we are facing some issues with Elasticsearch services. Every time we upgrade it takes a long time to become stable.
In an upcoming release, I recommend having policy segmentation because that will help Panorama. There is no policy segmentation as you would find in Check Point.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
The stability needs some improvement during some operations.
What do I think about the scalability of the solution?
The solution is scalable. We have the solution on a VM and we only need to increase our storage to scale. One of my clients is a bank and they have approximately 2,000 employees using the solution.
We are using this solution on a daily basis. The operation team is using it for log search, deploying policies, and a few other operations. I do not think we need a second instance of this solution running because security features are working with the firewall and not on Panorama.
How are customer service and technical support?
The technical support is very good. Whenever we face an issue the technical support team helps a lot.
How was the initial setup?
In the initial setup in our case, we are using the single setup firewall with panorama. the usual templates, stacks, and devices group is works good with multiple firewalls. But with single firewall setup This whole process has become very complicated and very confusing. There should be some provision for a single setup firewall to avoid the template stacks and templates.
What's my experience with pricing, setup cost, and licensing?
The solution is priced well and there is a license for this solution that we pay annually for.
Which other solutions did I evaluate?
I previously evaluated Check Point and Fortinet. Check Point security management server is altogether a different GUI & cannot work without SMS and Fortinet is also different because FortiAnalyzer is only used for log collection.
This solution features I would recommend over Fortinet and Check Point because it has the same look as a firewall and there is no more difference between firewall and Panorama. We can deploy policy & other configurations without panorama as well.
What other advice do I have?
I would advise those wanting to implement this solution that is pretty straightforward, and Palo Alto has written very detailed documentation on their website. If you go through that it is very easy to deploy. You will not run into any issues if you follow the documentation.
I recommend this solution to others.
I rate Palo Alto Networks Panorama a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Information Security Engineer at Westcon
Easy integration of the firewalls and extremely stable and scalable, with no additional costs
Pros and Cons
- "The solution is absolutely stable."
- "I would like more dashboard management."
What is our primary use case?
We mainly use this solution to centralize our management.
What is most valuable?
What I really like about this program, is the easy integration of the firewalls and the core management interface, which is almost exactly the same as the single firewall.
What needs improvement?
I think the multitenancy of this solution can be improved. I would also like to see better management task automation for the trial environment. That is missing in this solution.
In the next version, I would like to have more integration with the cloud and with the services delivered by Palo Alto. It isn't very task integrated at this stage. I would also like more dashboard management.
For how long have I used the solution?
I've been using the solution for about three years.
What do I think about the stability of the solution?
The solution is absolutely stable.
What do I think about the scalability of the solution?
I believe the solution is scalable, because it is able to manage more than 3000 devices for our company without any issues.
How are customer service and technical support?
I am impressed by the customer service. The Palo Alto software is a good, fast and it is easy and quick to find a solution.
How was the initial setup?
The initial setup was very easy and deployment took about four hours.
What's my experience with pricing, setup cost, and licensing?
If you compare the price of this solution to other management solutions, it is relatively low. You only pay for the license and there are no additional costs.
What other advice do I have?
My advice to others who are looking into implementing it, I would say that the solution is practically completely perfect. It gets a ten out of ten rating from me.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PDE at a non-tech company with 10,001+ employees
Easy to use, suitable for enterprise companies, and reliable
Pros and Cons
- "The most valuable feature of Palo Alto Networks Panorama is its ease of use."
- "The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do."
What is our primary use case?
We are using Palo Alto Networks Panorama for a firewall between the DMZ and the enterprise.
What is most valuable?
The most valuable feature of Palo Alto Networks Panorama is its ease of use.
What needs improvement?
The solution can improve by providing unique reports in relation to the function of which you choose the firewall to do.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for three years.
What do I think about the stability of the solution?
We have used the solution for a long time and it has been operating steadily. We have not had issues.
What do I think about the scalability of the solution?
I rate the scalability of Palo Alto Networks Panorama a seven out of ten. We are using the solution in enterprise companies. There are approximately 3,000 to 4,000 people using the solution.
How are customer service and support?
We used the support for some hardware inquiries and for some issues. They were about to resolve the issues.
How was the initial setup?
The initial setup of Palo Alto Networks Panorama is simple. The implementation is done in stages. The first stage, takes approximately three to four hours.
What about the implementation team?
We have our own in-house team that does the implementation.
What's my experience with pricing, setup cost, and licensing?
The price of Palo Alto Networks Panorama is expensive.
What other advice do I have?
If the use case fits the solution then it will work very well.
I rate Palo Alto Networks Panorama eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Project Engineer at a outsourcing company with 1,001-5,000 employees
Good technical support
Pros and Cons
- "On the one or two occasions that I had to make use of technical support, I felt it to be pretty good."
- "The solution's utilization of network ports makes things as complex as possible."
What is our primary use case?
We use the solution for border-leaf access.
What needs improvement?
The solution's utilization of network ports makes things as complex as possible.
The pricing could be better.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for 10 years.
How are customer service and technical support?
On the one or two occasions that I had to make use of technical support, I felt it to be pretty good.
How was the initial setup?
I cannot comment on the initial setup, as I was not involved with it.
What's my experience with pricing, setup cost, and licensing?
The pricing could be lower.
What other advice do I have?
I rate Palo Alto Networks Panorama as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Senior System Engineer at a financial services firm with 10,001+ employees
An easy initial setup with good policies and good scalability
Pros and Cons
- "The firewall rules and policies are the most valuable aspects of the solution."
- "The product could offer more integration with other solutions."
What is our primary use case?
We primarily use the solution in order to protect our perimeter. It's used for security purposes.
How has it helped my organization?
The product is set up so that we can handle more than one firewall. We can handle a bunch all in one application. It makes it simpler that everything is more centralized.
What is most valuable?
The firewall rules and policies are the most valuable aspects of the solution.
The interface and dashboard are quite good.
We haven't had any issues with the management of the solution.
The product offers good technical support and documentation.
We haven't had issues with scalability or performance. It's been very stable over the years.
I don't recall the initial setup giving us any troubles.
What needs improvement?
I haven't come across any issues with the product. Overall, it's been very positive.
I don't recall missing any features. It's a fairly complete solution.
The product could offer more integration with other solutions.
For how long have I used the solution?
I've been dealing with the solution for five or six years at this point. It's been a while. It's not new to our company.
What do I think about the stability of the solution?
The solution is quite stable. There are no glitches or bugs. It doesn't crash or freeze. the performance is reliable.
What do I think about the scalability of the solution?
We are currently in a hardware upgrade and I hope that it's very seamless. It is scalable; we checked the hardware and I do not expect to upgrade again due to the current hardware performance being really good.
How are customer service and technical support?
We've connected with technical support a few times. It was normal, much like our experience with other vendors. They are average and provide the support we require. We are satisfied so far with their level of attention.
Which solution did I use previously and why did I switch?
I also have experience with various firewalls, such as Checkpoint, Palo Alto, and Cisco.
How was the initial setup?
The initial setup was not handled by myself. It was handled by a colleague. However, I do not recall them struggling with the implementation. The setup seemed to be quite straightforward. It's not overly complex, from what I witnessed.
What about the implementation team?
My colleague handled the implementation.
What's my experience with pricing, setup cost, and licensing?
I can't directly speak to the price of the solution. It's not an aspect of the solution I handle.
What other advice do I have?
We are just customers and end-users. We don't have a business relationship with the organization.
I'd rate the solution at a ten out of ten. It's been very useful for our organization and we've been quite happy with its capabilities.
It is a next-generation firewall, and therefore you can use it for a lot of requirements, and lots of solutions. I would highly recommend it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros
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Updated: November 2024
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