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reviewer1360608 - PeerSpot reviewer
Security Technical Lead at a tech services company with 11-50 employees
Real User
Top 5
Efficient firewall management with a user-friendly interface
Pros and Cons
  • "It allows administrators to manage all firewalls from a single interface, reducing the time and effort required for configuration."
  • "It would be beneficial to improve the capabilities of Panorama to handle logs more efficiently, potentially reducing the need for additional local collectors. Adding more predefined dashboards as features would enhance the monitoring and reporting capabilities."

What is our primary use case?

It works as a centralized management solution for Palo Alto Networks firewalls. It allows administrators to manage all firewalls from a single interface, reducing the time and effort required for configuration. Panorama also provides pre-configurations and allows for easy deployment of configuration rules to multiple firewalls. Administrators can also leverage Panorama to change smart IPS rules to Panorama IPS rules, allowing for customization and flexibility in managing security signatures. It also simplifies the process of performing upgrades and complex tasks, making it a valuable tool for efficient firewall management.

What needs improvement?

If a large company uses Panorama as a log collector, it may require setting up multiple local collector devices due to potential limitations in handling firewall logs. It would be beneficial to improve the capabilities of Panorama to handle logs more efficiently, potentially reducing the need for additional local collectors. Adding more predefined dashboards as features would enhance the monitoring and reporting capabilities. The iOPS tools, which are currently offered separately, could be integrated into Panorama to eliminate the need for an additional dashboard or GUI.

For how long have I used the solution?

I have been working with it for nearly four years.

What do I think about the stability of the solution?

It is a stable and reliable solution.

Buyer's Guide
Palo Alto Networks Panorama
November 2024
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

How are customer service and support?

They offer two types of support: Partner Enabled Support and Premium Support. With Partner Enabled Support, partners can open cases with distributors who then relay them to Palo Alto. This process can be time-consuming, leading to customer dissatisfaction. Premium Support allows customers to directly open cases with Palo Alto, bypassing the distributor, but it comes at a higher cost. The majority of high-level clients opt for Partner Enabled Support, despite its drawbacks.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Among the various high-level firewalls that we previously used, including Check Point and Cisco, Palo Alto Networks Panorama stands out for its stability and ease of configuration. It provides a user-friendly interface that simplifies the process of managing firewall rules. 

How was the initial setup?

Configuring firewall rules is generally straightforward and user-friendly. Certain advanced tasks, such as setting up local collectors and changing log types or indexing can be challenging for end-users. In such cases, assistance from partner companies or Palo Alto Support may be required.

What's my experience with pricing, setup cost, and licensing?

Palo Alto products are generally priced higher compared to their competitors. Its higher price is justified by the reliability, scalability, and extensive feature set that is offered. 

What other advice do I have?

The suitability of Palo Alto products and their pricing depends on the size and the requirements of the company. It would not be a good fit for smaller companies with a limited number of firewalls. For larger companies with multiple clusters or complex configurations, Palo Alto products are highly recommended due to their comprehensive range of features and capabilities. I would rate it nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Lead Consultant at a tech services company with 10,001+ employees
Real User
User friendly solution used to design LLD, HLD and PLB queues
Pros and Cons
  • "This solution is user-friendly. It is centrally managed and provides role optimization, without the need for additional tools."
  • "We have experienced a few bugs which the team at Palo Alto don't have solutions for."

What is our primary use case?

We have used this solution to design LLD, HLD and PLB queues as well as development queues. Once approved, we implement and configure drone and drone protections. We have also used this solution for App-IDs.

What is most valuable?

This solution is user-friendly. It is centrally managed and provides role optimization, without the need for additional tools. We also make use of URL filtering and App-IDs. 

What needs improvement?

We have experienced a few bugs which the team at Palo Alto don't have solutions for. 

In the next release, it would be good to have features which increase the processing power in clusters.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

The technical team are knowledgeable and have helped us solve some complex issues. However, there are some team members who are not very knowledgable and some issues take longer than a week to resolve. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is easy and takes less than three hours. The setup time does depend on migration activity and how much configuration needs to be done, as that takes additional time. 

What other advice do I have?

I have worked with FortiGate and Palo Alto. Both are quite similar but I have experienced more bugs in FortiGate compared to Palo Alto. Both products have the same functionality, although FortiGate does have more features. 

Palo Alto has rule optimizers, reporting and many other capabilities built in and so other products (such as FortiGate or Check Point) do not need to be used with this solution. This is what makes Pal Alto affordable compared to other solutions. 
Compared to other firewalls, this is the most reliable solution. 

I would rate this solution a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Palo Alto Networks Panorama
November 2024
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Security Manager at a transportation company with 1,001-5,000 employees
Real User
Easy to use and the threat analysis functionality works well
Pros and Cons
  • "The most valuable feature is the Threat Intelligence."
  • "I would like to have better analytics."

What is our primary use case?

This product is part of our overall security solution.

What is most valuable?

The most valuable feature is the Threat Intelligence.

It is easy to use.

What needs improvement?

I would like to have better analytics.

The network traffic analysis (NTA) is something that you can add on to get more insight from the traffic passing through the firewall, and it should be included.

For how long have I used the solution?

We have been working with Panorama for at least five to six years.

What do I think about the stability of the solution?

Palo Alto Panorama is a stable product.

What do I think about the scalability of the solution?

We did not have any challenges with respect to scalability.

How are customer service and technical support?

Our team has managed properly so we have not often needed to contact technical support. I would say that they are okay, as we have not had any problems with them.

Which solution did I use previously and why did I switch?

We are currently using several different firewalls. There is Check Point, Fortinet, Juniper, and Palo Alto. Check Point was the first one that we used.

How was the initial setup?

The initial setup is straightforward and it took a couple of weeks to deploy.

What about the implementation team?

Our in-house team handled the deployment and is responsible for maintenance.

What's my experience with pricing, setup cost, and licensing?

Palo Alto is expensive and there are many cheaper firewalls, but they do not work as well.

What other advice do I have?

My advice to anybody who is looking at this solution is that it is easy and straightforward to use, although more difficult than some to deploy. It is expensive but if you can afford it, then it's worth it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Security Consultant
Real User
Improves management abilities by simplifying the implementation of policies for all branches
Pros and Cons
  • "What I like most about this solution is that it allows me to push multiple policies on multiple followers at the same time."
  • "Customer support can improve."

What is our primary use case?

Our primary use case of this solution is jack monitoring and file management. 

How has it helped my organization?

The solution improves my management abilities by simplifying the implementation of policies for all my branches. 

What is most valuable?

What I like most about this solution is that it allows me to push multiple policies on multiple followers at the same time. For instance, I can work on a policy and it gets submitted on more than one file. It is a good feature for me to have, because I have many branches, so it gives me the ability to implement more than one policy, or to implement one policy on multiple files. I like the ease of management for the policies in the all files.

What needs improvement?

I have had some leakage issues before, but it was solved. I would, however like to see better integration with other products.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for three to four years now.

What do I think about the stability of the solution?

To be honest, the stability is really good, but perhaps it is from the Amazon Web Services (AWS). I haven't tried it on VMware yet, because I use Tekfy as a platform. The implementation on AWS made my life very easy. There was a template for this program on AWS, so I only needed to install my license and then it implemented Panorama.

What do I think about the scalability of the solution?

The minimum license is for 25 users, so up until now, I didn't need to scale. We currently have five or six users who work on the program daily, and most of them are in the security division. One person is using Panorama to check for the logs from the files, and then we have a security consultant. We have one or two staff responsible for maintenance. 

We used three people for deployment, as we were already using some of them for the branches, creating a VPN between AWS and to create firewalls to ensure that everything was working fast. 

How are customer service and technical support?

The technical support is good, but it can be better. I will rate the customer service eight out of ten.

How was the initial setup?

The initial setup was straightforward because we used a consultant of the company to do the installment. They did a good job with it.

My implementation strategy was to install Palo Alto Networks Panorama first, and then implement and integrate it with all my other files. It took us about two weeks to deploy the program.

Which other solutions did I evaluate?

We looked at FireMon, but FireMon was more expensive, and the main requirement for FireMon is to manage more than one file from different vendors. We didn't need it.

What other advice do I have?

I will recommend this solution to others because it is a good solution, but only if you are using multiple files and not only two or three files. You should have at least five files for this solution to be right for you. I rate this product an eight out of ten. Easier implementation with other solutions will increase my rating.

In the future, I would like to see additional features being able to install firewalls using remote sites and the ability to do initial configuration using Panorama. I would like this initial configuration to be copied on USP and have the firewalls configured to connect to the Panorama. 

I would, therefore, like to see easier configuration and implementation in the next version. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Brijo George - PeerSpot reviewer
Network Engineer at a tech services company with 10,001+ employees
Real User
Excellent centralization, very reliable, but sometimes when we push we have to be repeat the process
Pros and Cons
  • "The most valuable item is centralization and we can get all of the router bases in a single window."
  • "I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again."

What is our primary use case?

Our primary use case is for layered firewalls and we are adding these firewalls to the panorama.

What is most valuable?

The most valuable item is centralization and we can get all of the router bases in a single window. 

What needs improvement?

I am observing that whenever pushing our configurations sometimes the configuration will not push properly and then we have to go to the individual firewall and save it again.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for the past four years.

What do I think about the stability of the solution?

The stability is very good and once again I would rate it an eight out of ten.

What do I think about the scalability of the solution?

The scalability is excellent. I would say on a scale of one to ten it rates an eight. We have around twenty who are using the solution.

How are customer service and support?

Technical support is very good. From the time we do the initial ticket for assistance we see a response within the day.

What about the implementation team?

The initial setup was done by the best through one of our senior network engineers.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty average. On a scale of one to ten, I would rate it a five.

What other advice do I have?

I would rate Palo Alto Networks Panorama a seven on a scale of one to ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mahomed  Moty - PeerSpot reviewer
IT-Support at Bytes & Pieces
Reseller
Allows users to see the endpoint status; provides good technical support
Pros and Cons
  • "What's most valuable in Palo Alto Networks Panorama is that it allows us to see the status on the network side, particularly on the endpoint, because we also use it for the internal network."
  • "As the cybersecurity threats have become more aggressive these days, Palo Alto Networks Panorama can still be improved, particularly on the security side, for example, more network management, and penetration test. Improving the security feature for internal endpoints is needed in the solution."

What is most valuable?

What's most valuable in Palo Alto Networks Panorama is that it allows us to see the status on the network side, particularly on the endpoint, because we also use it for the internal network.

What needs improvement?

As the cybersecurity threats have become more aggressive these days, Palo Alto Networks Panorama can still be improved, particularly on the security side, for example, more network management, and penetration test. Improving the security feature for internal endpoints is needed in the solution.

What I'd like to see in the next release of Palo Alto Networks Panorama is more training and more marketing.

For how long have I used the solution?

I've been distributing Palo Alto Networks Panorama for ten years.

What do I think about the stability of the solution?

Palo Alto Networks Panorama is a very stable solution.

What do I think about the scalability of the solution?

Palo Alto Networks Panorama is a scalable solution, and we don't have any issues scaling it.

How are customer service and support?

For me, the technical support for Palo Alto Networks Panorama is good.

How was the initial setup?

The initial setup for Palo Alto Networks Panorama is not complex.

What's my experience with pricing, setup cost, and licensing?

My company pays for the licensing cost of Palo Alto Networks Panorama yearly, and it's all-inclusive, so there's no need to pay extra for some features.

What other advice do I have?

My company has a partnership with Palo Alto Networks and it is a reseller of Palo Alto Networks Panorama.

The version of Palo Alto Networks Panorama being used would depend on the hardware side and the client, but I cannot remember the exact version. We are on a new version: version eight if I'm not mistaken.

My company has a team for the maintenance of the solution.

My rating for Palo Alto Networks Panorama is eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
it_user972015 - PeerSpot reviewer
Information Security Consultant at a tech services company with 51-200 employees
Real User
A straightforward setup with a user-friendly interface
Pros and Cons
  • "The interface is very easy to use. You can do most jobs from one single console."
  • "The general customer feedback is when saving the configuration, it takes a long time. That needs to be fixed. The troubleshooting, the debugging part is also a little bit of a pain. It's not user-friendly on the interface to do our debugging when comparing it with other firewalls, like Forcepoint."

What is our primary use case?

Our primary use case of this solution is to have as a management tool for firewalls.

What is most valuable?

The interface is very easy to use. You can do most jobs from one single console.

What needs improvement?

The general customer feedback is when saving the configuration, it takes a long time. That needs to be fixed. The troubleshooting, the debugging part is also a little bit of a pain. It's not user-friendly on the interface to do our debugging when comparing it with other firewalls, like Forcepoint.

It would be nice to have a real-time traffic monitoring console similar to Forcepoint firewalls where you can see in real-time instead of having to keep on refreshing, or maybe a command on the console where you are able to see the traffic. 

The solution needs to work on speeding up the committing time. 

For how long have I used the solution?

I have been installing the solution for eight years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is very scalable. If you have a large enterprise network, where you have 30 or 40 firewalls, you can see everything and you're able to administer all the firewalls on one single console. We typically install the solution for medium-sized to enterprise-level businesses.

How are customer service and technical support?

We're not fully satisfied with technical support. Sometimes it's hard to get in touch with them. In regards to the first level of support engineers, it could be nice to know that they had more expert experience on the device so they can immediately resolve issues. 

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

I would recommend the solution. I find Palo Alto is the easiest product to deploy.

I would rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Sales engineer at MUK
Reseller
Easy to set up, user-friendly, and offer various types of deployment capabilities
Pros and Cons
  • "It is really useful for big deployments."
  • "It is not a cheap product."

What is our primary use case?

The basic use case is when you have a lot of Palo Alto Networks firewalls. Panorama is a security management tool for all of your Palo Alto Network devices. Every time you create some configurations or when you need to manage a lot of branches with Palo Alto Network devices, and when you need to group these branches to use the policies, the configurations on a group of devices, it's useful. It's easier to use Panorama to manage stuff.

What is most valuable?

It's user-friendly. Users can easily manage the configurations, the policies, and the objects inside Panorama, inside the Palo Alto Network devices. 

It is really useful for big deployments. It's useful for users that have two devices. 

We have the ability to install Panorama in a public cloud deployment, and of course, Palo Alto also has their own cloud in which you can store the logs of all of your devices and basically get the reporting and get management for these logs through Panorama. Palo Alto has cloud firewalls and they are also manageable through Panorama. This is like a cherry on the top of all of your network security from Palo Alto in your organization.

The setup is easy.

What needs improvement?

It is not a cheap product. Some kinds of Palo Alto devices can cost a few thousands of dollars, and Panorama will be even higher. For the big customers that have a lot of devices, it is crucial to get all the benefits from the Palo Alto Networks portfolio regarding network security.

For a highly secure environment, they sometimes need only hardware appliances, not a virtual machine. 

For how long have I used the solution?

Palo Alto Networks was the first vendor in my cybersecurity career. I started to work with Palo Alto Networks at my first job in a small integrator company in Ukraine. I've been working with Panorama for maybe 16 or 17 years. There was a small period of three years between this experience, and now I'm again working with Palo Alto Networks.

What do I think about the stability of the solution?

It's really stable. We have a public cloud and hardware and we have a virtual one, and all of them are really stable. We have not seen critical issues or a lot of comments from the customers that it is not a stable solution.

What do I think about the scalability of the solution?

It's really scalable. It's based on the number of devices. If you need 25 devices, it will be one license. If you need thousands of devices to manage, it will be another kind of license. It's really scalable and can install the machines with the high availability mode, so it's really stable.

How are customer service and support?

Support answers quickly. I have no issues with Palo Alto Network support. Basically, our company is an Accredited Support Center of the Palo Alto Networks for our customers and basically we are also providing support at the lowest levels. 

How was the initial setup?

It's really straightforward to implement. It's not something where you need some special engineer. Palo Alto has a really great document portal, docs portal, where you can find all the needed information to deploy this. That said, it is really straightforward for any administrator who deployed something before. You just click next, next, next, you just then need to change a key, and that's all.

What's my experience with pricing, setup cost, and licensing?

It's not the cheapest solution. It can be quite expensive. There are other less costly options available on the market.

What other advice do I have?

I am working for an official distributor of Palo Alto Networks.

It is on-premises, and it has cloud abilities too. Public cloud deployments are available.

I can recommend the solution to new users and suggest, firstly, that they choose their mode of Panorama. They need to decide if they will deploy in a public cloud or maybe on-premises. If you have a lot of Palo Alto devices, you will need Panorama. If you have this significant amount of Palo Alto Network devices, when you get Panorama, you will get a lot of features that will make your life easier.

I'd rate the solution ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Palo Alto Networks Panorama Report and get advice and tips from experienced pros sharing their opinions.