We primarily use the solution to centrally manage multiple firewalls that we have in our infrastructure and to be able to consistently push policies to them. It's really just a management platform.
CTO at a tech services company with 11-50 employees
Good scheduling and reporting with very reliable stability
Pros and Cons
- "The solution is very stable. It's reliable. We don't experience bugs or glitches. It doesn't crash. It works as expected."
- "The solution should improve the speed at which they make changes on the system. Historically, they've been a bit slow in that respect. They should apply changes to the box quicker and more often."
What is our primary use case?
What is most valuable?
The most valuable aspects of the solution are the backup to recovery, pushing out the patches, and scheduling.
It also has good reporting capabilities in it as well.
What needs improvement?
I don't see many places to improve the solution. For us, it's working quite well.
The solution should improve the speed at which they make changes on the system. Historically, they've been a bit slow in that respect. They should apply changes to the box quicker and more often.
For how long have I used the solution?
I've probably used the solution a few years now. I would say that it's been at least three to four years.
Buyer's Guide
Palo Alto Networks Panorama
November 2024
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is very stable. It's reliable. We don't experience bugs or glitches. It doesn't crash. It works as expected.
What do I think about the scalability of the solution?
Right now, the solution appears to be very scalable. I should note that, with a company of our size, we're not pushing it to its functional limits or anything by any stretch of the imagination. That said, it scales very well for us.
How are customer service and support?
I personally have never required much help from them, but I have found that they're very responsive. Our company has been satisfied with the level of support they have provided us over the years.
How was the initial setup?
The initial setup was not complex. It was actually quite straightforward.
What about the implementation team?
My engineer did most of the installation for the organization. We didn't need outside resources or any kind.
What's my experience with pricing, setup cost, and licensing?
We pay approximately $3,000 a year in order to use the product.
What other advice do I have?
We're a reseller of Palo Alto.
We're currently using the most up to date version of the solution at our organization.
I would advise companies considering using the solution to go through the training before setting out on implementing anything. New users should maybe be somewhat familiar with it before they do the installation, just so that they can familiarize themselves with how it works. It's not difficult, however, you just don't want to go at it without having some understanding of where things are located. It will make the setup much easier.
I would rate the solution nine out of ten overall. It's a very solid product from a management perspective. Often companies will try to oversell how great their product is, however, in this case, it's true. It's very good.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
IT Engineer at a mining and metals company with 201-500 employees
Stable, Easy to pull information from the logs, But the current documentation is not detailed enough
Pros and Cons
- "I found it easy to learn how to pull information from the logs."
- "The current documentation is not detailed enough."
What is our primary use case?
The solution is used for VPN, and Firewall protection.
What is most valuable?
I find the portal, and the filter function to be the most valuable features. I found it easy to learn how to pull information from the logs.
What needs improvement?
I would like to see more real-world testing before updates and patches are released in the live environment. The last VPN update that was released caused a problem that kicked users out. I would also like to see better documentation. The current documentation is not detailed enough.
For how long have I used the solution?
I have been using the solution for a month and our organization has been using the solution for about four years.
What do I think about the stability of the solution?
The solution for the most part appears to be stable. I haven't had any major concerns.
What about the implementation team?
The implementation was through a vendor.
What's my experience with pricing, setup cost, and licensing?
Although I don't have direct knowledge of the setup cost I believe it is mid-range. There is also an additional cost for the VPN service.
What other advice do I have?
I would rate the solution a six out of ten.
I was not part of the initial setup so I don't know how straightforward it was.
The solution is used across six businesses for both the service and the workstations.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Palo Alto Networks Panorama
November 2024
Learn what your peers think about Palo Alto Networks Panorama. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Project Specialist at integra software
A centralized management system that provides global visibility
Pros and Cons
- "The reporting is great."
- "The notification and alerting system could be improved."
What is our primary use case?
Within our organization, there are roughly 800 users using Palo Alto Networks Panorama. We may continue using this solution in the future, we're not quite sure yet.
What is most valuable?
The reporting is great.
What needs improvement?
The notification and alerting system could be improved.
For how long have I used the solution?
I have been using Palo Alto Networks Panorama for three years.
What do I think about the scalability of the solution?
Palo Alto Networks Panorama is both scalable and stable.
How are customer service and technical support?
I am very satisfied with the customer support.
How was the initial setup?
The installation process was very easy, however, installation times can vary quite a bit. For us, it took roughly a month and a half.
What about the implementation team?
We implemented this solution through a vendor support team.
What other advice do I have?
I would recommend this solution to other interested companies. Overall, on a scale from one to ten, I would give Palo Alto Networks Panorama a rating of nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Security Engineer at a government with 1,001-5,000 employees
A good firewall monitoring solution with a user-friendly interface in need of better technical support
Pros and Cons
- "It's helpful that the solution allows us to control all the firewalls from one device."
- "It can take a few minutes to test to see if any changes are successful or not. This needs to be improved. A commit change should take a second, not a minute or more."
What is our primary use case?
We are using the solution primarily for monitoring the firewalls that we have. We have multiple firewalls, including a DC firewall, a perimeter firewall, etc. We are using Panorama to control all of our firewalls.
How has it helped my organization?
Whenever we have an issue, we can just monitor the traffic. We can pinpoint problems and know from which firewall they are originating. We also have the ability to analyze the issue to see if it's coming from from the setup side or somewhere else. The solution makes it very easy to monitor traffic.
What is most valuable?
It's helpful that the solution allows us to control all the firewalls from one device. You can check and monitor all the devices also, from one website. It's also got easy troubleshooting capabilities.
The interface of Panorama is very user-friendly. It's easy to find and get information and create reports.
What needs improvement?
It can take a few minutes to test to see if any changes are successful or not. This needs to be improved. A change commit should take a second, not a minute or more.
Panorama does suffer from performance issues, which they need to resolve.
Also, technical support isn't very responsive and could use some improvement.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The solution is pretty scalable.
How are customer service and technical support?
Technical support is okay. I'd give it a 60% rating in terms of its effectiveness. Sometimes they are too slow to respond.
Which solution did I use previously and why did I switch?
We previously used Cisco SPD. We switched because Cisco security is very complicated and is very difficult to establish.
How was the initial setup?
The initial setup is straightforward. It's not complex at all. Deployment was only two to three hours in total. For implementation, we only needed three people, including someone from Security and someone from the Network team.
What about the implementation team?
We implemented the perimeter firewall with the help of Palo Alto. The DC firewall we did by ourselves.
Which other solutions did I evaluate?
Before choosing this solution, we also looked at Fortinet.
What other advice do I have?
We are using the private cloud deployment model.
I would recommend the solution. It has a user-friendly interface. It's stable. You can easily troubleshoot any issue. You will also get clear information, and, in general, it's a very good product that allows you to manage more than one device from a central interface.
Of course, before you do any change, I would recommend that you back up everything first.
I would rate the solution seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Consultant at a financial services firm with 501-1,000 employees
It has freed up staff time, which is where we are seeing ROI
Pros and Cons
- "It has made our ROIs easier, but consolidating the correlation of data into one single point, which is pretty great."
- "We had some challenges with the initial setup, but it was more on a learning curve basis."
What is our primary use case?
It is our end all, be all, for all of our firewalls throughout the regions that we support.
How has it helped my organization?
It allows us to do our day-to-day administration of all the files, because we're doing it from one central place. It stops us from jumping into each firewall, so we can make our changes.
It has made our ROIs easier, but consolidating the correlation of data into one single point, which is pretty great.
What is most valuable?
The management console: It provides a single pane of glass for all the firewalls to feed information into.
What do I think about the stability of the solution?
We haven't had any issues with it. The vendors been great.
What do I think about the scalability of the solution?
The scalability has been great.
How are customer service and technical support?
The technical support has been awesome.
Which solution did I use previously and why did I switch?
Our agency is very immature from a security perspective. So, we needed something that could provide more data.
How was the initial setup?
We had some challenges with the initial setup, but it was more on a learning curve basis. The support and team for the setup have been pretty seamless with minor tweaks here and there.
What about the implementation team?
We used an integrator for the deployment: Advanced Cyber Technologies LLC.
What was our ROI?
The solution has increased staff productivity. The amount depends on usage, whether it is a heavy or slow week. It has freed up staff time, which is where we are seeing ROI.
What other advice do I have?
Ensure you get professional services with the tool.
We are very satisfied with everything that they provides us. This product has significantly helped with implementing new leadership strategy, getting metrics, and being able to actually assign a risk floor.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Director, Security and Architecture at a pharma/biotech company with 11-50 employees
Provides visibility into what is going on, 100% stable, and infinitely scalable
Pros and Cons
- "Panorama enables you to provision all your firewalls and other things as a cluster. It is quite useful for that."
- "Its UI and usability could be improved. The way the UI looks could be improved to make it a little bit more intuitive. Other than that, it is a pretty simple product."
What is our primary use case?
It is essentially a lightweight SIEM, so it'll detect and flag any sort of vulnerabilities or attacks on your network.
I've been using the most recent version of it. In terms of deployment, it is on the cloud. It is a private cloud. It is Palo Alto's Cloud, and I think they host on AWS.
How has it helped my organization?
It centralized the management of our Palo Alto systems. It provided more visibility into what was going on. It sort of gave a single painted glass picture instead of 25 different pictures.
What is most valuable?
Panorama enables you to provision all your firewalls and other things as a cluster. It is quite useful for that.
It is a very simple product. It does what it is designed to do.
What needs improvement?
Its UI and usability could be improved. The way the UI looks could be improved to make it a little bit more intuitive. Other than that, it is a pretty simple product.
For how long have I used the solution?
I have been using this solution for four or five years.
What do I think about the stability of the solution?
It is 100% stable.
What do I think about the scalability of the solution?
It is highly scalable. It is pretty much infinite.
In terms of the users, the Firewall Management team and the Security team use it. There are probably only 10 people who really have access to it. They also take care of its maintenance.
It is being used extensively at the moment. Its usage will just kind of naturally grow over time. As we deploy more devices, we'll put them into Panorama for management.
How are customer service and support?
Palo Alto is very good at technical support. They're a 10 out of 10. They're very good.
Which solution did I use previously and why did I switch?
We used FireMon in the past. It does a little bit more, but it is not as tightly integrated as the Palo Alto solution.
How was the initial setup?
It was very straightforward and very simple. I helped them roll it out and watch them spin it up. I didn't do anything configuration-wise, but I think it took us 10 minutes. It was that fast.
What about the implementation team?
It was done in-house.
What's my experience with pricing, setup cost, and licensing?
Its licensing is yearly and multi-yearly. It is not expensive.
What other advice do I have?
Be prepared for simple. It is not complicated. You're up and running in 10 minutes, so you'll be surprised.
It is only for Palo Alto products, so you can't scale it to anything else. It does what it is designed to do, which is to manage Palo Alto firewalls and other Palo Alto equipment.
I would rate it a 10 out of 10. It is a pretty simple platform; it is just the UI that can be made a little more intuitive. That's it.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at a educational organization with 1,001-5,000 employees
Records go back to 30 days, user-friendly interface, and great support
Pros and Cons
- "It is great that the records go back to 30 days."
- "There were a few bugs a couple of years into it. There was a big bug where it had trouble communicating with the two main boxes."
What is our primary use case?
We have M-100 Panorama, and we also have two from the 5000 series. They record all the traffic that goes through the two firewalls.
We are using the latest version.
What is most valuable?
It is great that the records go back to 30 days.
Palo Alto's user interface is much more user-friendly than other platforms.
What needs improvement?
There were a few bugs a couple of years into it. There was a big bug where it had trouble communicating with the two main boxes.
For how long have I used the solution?
I have been using this solution for five or six years.
What do I think about the stability of the solution?
It once had trouble communicating with the two main boxes, but other than that, it has been pretty solid. We used their tech support to fix the issues.
What do I think about the scalability of the solution?
It is straightforward to scale. Three people access it on a day-to-day basis.
How are customer service and technical support?
Their tech support has always been great. I would rate them a 10 out of 10.
Which solution did I use previously and why did I switch?
We've been using this solution for as long as I can remember.
How was the initial setup?
It is pretty straightforward. It is not very complex.
What's my experience with pricing, setup cost, and licensing?
It is pretty reasonable as compared to other companies.
What other advice do I have?
I would rate Palo Alto Networks Panorama an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Account Presale at a tech services company with 1,001-5,000 employees
A scalable solution for centralized monitoring
Pros and Cons
- "We use the solution for centralized monitoring."
- "Clients need to have an alarm and alert system from which they can forward the trigger. The product needs to improve its integration as well."
What is our primary use case?
We use the solution for centralized monitoring.
What needs improvement?
Clients need to have an alarm and alert system from which they can forward the trigger. The product needs to improve its integration as well.
For how long have I used the solution?
I have been working with the tool for seven years.
What do I think about the stability of the solution?
I would rate the product's stability a seven out of ten.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
The product's support needs to improve.
How was the initial setup?
The product's deployment was simple.
What's my experience with pricing, setup cost, and licensing?
The product's pricing is high but flexible. It now follows the pay-per-use pricing model. I would rate the tool's pricing a five out of ten.
What other advice do I have?
I would rate the product a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: November 2024
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