Pega Platform Reviews

The solution can be used to quickly manage and monitor processes in your organization. 

I have found the solution to be flexible and they provide good support. 

In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well. 

The previous versions had good training documents but the updated versions need to improve the documentation.

I have been using the solution for approximately five years.

The solution is stable.

We have a customer that has over 6,000 users using the solution.

The solution provides very good support. They have the experience, knowledge, and are always helpful. 

I have used previously used Camunda, jBPM, and IBM solutions.

The version for private use on your workstation is easy to install. However, if you want to prepare a platform, it is not easy. All good solutions are not easy to install and tend to be complex and because of this, I would not say this solution is any more complex than any other good solution.

The amount of technical team needed depends on the project. For small implementations, we use one to two people and for big projects, we can have over 30 developers.

The solution could be less expensive according to my customers. However, I think the price of the solution is fair.

This solution is one of the best tools on the market right now. I would recommend it to others.

I rate Pega BPM a ten out of ten.

We do not use this solution in my organization. We are consultants and we act as a third-party for our clients.

This solution is used to orchestrate processes across different parts of the infrastructure. All of the activities are coordinated and controlled, managed by a unique platform where they can keep track of everything. 

The most valuable feature is the situational layer cake. It's a feature of the tool that allows us to specialize a process according to different countries, products, or other dimensions. This means that we can create complex processes that are differentiated according to geography, product, or other characteristics. The result is that it makes it much easier for us to maintain the solution.

In terms of functionality, Pega is probably the number one solution in this field.

Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.

We have been using this solution since 2014.

Pega BPM is very stable and our customers use it on a daily basis.

This is a very scalable solution. Our customers are large enterprises.

The technical support is okay.

One of our clients was using a BPM solution by TIBCO before switching to Pega. TIBCO is more technical, whereas Pega is more business-oriented.

The initial setup is quite complex. It requires a lot of time and its not something that you can just do quickly. Pega is a very complete and structured product that needs to be configured according to the organizational structure.

Considerations have to be made with respect to managing data and integrating with their tools. In many ways, it is a Plug and Play tool, but it will require some time.

We have had cases where we have done the deployment for our customers, although in other instances, the client does everything. We prefer not to do the installation, if possible.

The price of this solution, including installation and configuration, is comparable to competing vendors.

My advice to anybody who is implementing this solution is to make sure that they understand it. For example, we are certified in the usage of Pega BPM. It's a very complete product but it is not a simple one. They need to use the right, structured approach to implement it properly. Pega is not a product for a client with small needs. If anything, when setting up Pega you should think bigger and put things in place for what will be needed to lead the team in the right direction in the future.

I would rate this solution an eight out of ten.

We are using Pega BPM for all the major domains, insurance, banking, FMCG, and telecom.

The most valuable features of Pega BPM are low code, no code, functionality, and easy development.

Pega BPM can improve product management, case management, omnichannel, CDH, and the customer data hub. All the major domains can improve. Additionally, more AI functionality and proper integrations with Pega RPA would be helpful.

I have been using Pega BPM for approximately four years.

I rate the stability of Pega BPM a nine out of ten.

We have approximately 2,000 users using this solution.

I rate the scalability of Pega BPM a nine out of ten.

I have contacted the support from Pega BPM.

I rate Pega BPM an eight out of ten.

Positive

I have previously used OutSystems.

Both OutSystems and Pega BPM are Java-based applications with similar implementation methods. However, Pega BPM has a more integrated digital transformation solution and includes tools for RPA, while OutSystems does not have a specific focus on RPA. Pega BPM has more solutions geared toward digital transformations.

The initial setup of Pega BPM can be complex if the implementer does not have Java knowledge.

The price of Pega BPM is in the middle range compared to other solutions.

I rate the price of Pega BPM a five out of ten.

We have 30 people for the maintenance of the solution.

I rate Pega BPM n eight out of ten.

When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information.

There is definitely an advantage to digitization, so we recommend Pega to our clients for the KYC digitization. Pega's strength is in KYC onboarding.

The workflow automation can be slow, so there is room for improvement there.

Personally, I have been using the solution for the past three years, but my company has been using it for about seven or eight years. 

The solution is stable.

The solution is quite scalable. 

The customer service team is very responsive and helpful. We haven't had any complaints or issues with them. I would rate the customer service as a nine out of ten.

Positive

The initial setup was easy. On a scale of one to five, I would give it a four. 

The deployment was handled by Pega and was quite easy, not very complex, and the customer was satisfied. 

The pricing is a bit on the high side, but you're paying for a quality product.

I would recommend that you work with one or two Pega developers in the initial stage. After that, it's quite straightforward.

I would rate this solution as a nine out of ten. The Pega product is definitely good. 

We had an audit team for order management, primarily focused on mobile communications. This encompassed tasks such as SIM card dispatch and user configurations.

The most notable feature is the dynamic workflow changes, allowing adjustments without completing the entire cycle. Transitioning from test to build to production was seamless and on the fly, which is something truly remarkable about Pega. Additionally, the workflow creation doesn't require users with extensive technical skills, thanks to its low-code platform, making it accessible and efficient.

The pricing could be flexible and have multiple options. It is mainly suitable for large enterprises. They could have subscription plans to cater SMEs.

I have been using Pega BPM for four to five years.

I rate the solution’s stability a seven out of ten.

The product might not have been developed, possibly due to the absence of a dedicated product owner overseeing its development. Those who did the coding might not have performed up to standard. Improvements could be made in that area, as the code quality was lacking, affecting the scalability of the product.

300-400 users are using this solution. I rate the solution’s scalability as a five point five because we have lot of performance issues.

The setup process is fairly complex, and we always need an integrator for implementing it. It requires expertise in the platform. It's essential to have someone with Pega expertise rather than relying solely on regular users.

Pega is expensive than Versace. I rate the solution’s pricing a six on ten.

When it comes to Pega, I haven't come across any particularly outstanding out-of-the-box functionalities. However, I appreciate their local, no-code approach, which makes it easy for users to quickly grasp how to create work solutions. Although case management is included, it doesn't seem as flashy compared to other VPNs.

Pega was coming with lot of out of the box integration options with APIs and others but, we did not drive the AI part.

Based on the specific use case, I would recommend it to companies prioritizing user functionality over scalability in their portfolio. However, it's crucial to collaborate with a skilled integrator to ensure smooth implementation.

Overall, I rate the solution a seven out of ten.

We use Pega BPM for one of the finance applications and the different order and demand management.

Pega BPM offers a lot of out-of-the-box functionalities.

Pega BPM's documentation should be improved, especially for freshers or new trainees.

Pega BPM's pricing could be improved because it is expensive. People are not choosing Pega BPM because of its price and are moving to open-source or cost-effective solutions like Camunda.

I have been using Pega BPM for around two years.

Pega BPM is a very stable solution.

Pega BPM is a scalable solution. Around 10,000 users are using Pega BPM.

Pega BPM's initial setup is easy.

Users have to pay a yearly license cost for Pega BPM, which is expensive.

I am using the latest version of Pega BPM.

When we started, it was a team of 10, and now 23 employees are involved in the solution's deployment and maintenance. The solution has nine to ten developers and testers.

Overall, I rate Pega BPM a seven out of ten.

I am currently using it in my current organization. I have recently joined a new organization that also uses Pega, but in my previous organization, we used Pega for a couple of use cases where we set up automated workflows and other things.

We were doing straight-through processing and had everything set up. And we had RPA, and BluePrism bots there that we wanted to decommission, we set up Pega to do so.

We had issues with RP as a technology, as well as numerous challenges with some critical processes. Now, what used to always fail, too many bots and too many handoffs, both human and automated, is where we thought we would build APIs and integrate Pega.

When we were implementing in 2012, we also used Pega phones. It was a complete front office to back office interaction that was created, followed by case management. But I'm not sure, if you say case management as a feature, there's also knowledge management, which is present, but case management is what I've used extensively. 

Overall, the ability to integrate with multiple applications and effective case management is the most valuable.

If it could also be integrated with robotics, it could help with a lot of things, even if we don't have APIs, we could still talk to other applications. If it could invoke a bot, for example.

It currently has OpenSpan, but OpenSpan is a different thing entirely, as you call it in robotics order. 

If the BPM and robotics could be integrated more easily, then I believe both could be used.

It is not at all integrated. OpenSpan operates in a completely different manner, and Pega operates in a completely different manner. Part of it is called Pega robotics, but it has nothing in common, in my opinion.

I have used Pega BPM for quite some time. I started using Pega BPM in 2012, it has been for 10 years.

However, because I was leading at the time, I didn't have much experience with the tool. There was one client at the time, where my role was to lead a 60-person team. 

We actually did massive implementations. We used that finance framework to create a lot of workflows, at least three to four workflow applications that were quite large, as well as a lot of integrations and such. 

We did use it extensively from 2012 to 2015. We are still using it.

Pega BPM is definitely a stable product.

Pega BPM is scalable.

I am not sure how well it will work because we have a lot of requirements that I see today, we have a lot of emails, that we want to set up, all of these as workflow. I am still trying to understand and see how all of these emails will be converted to case management and email listeners, how much it can be scaled, and whether it'll work properly or not when the volumes increase because we have a huge demand right now. We also have to see how Pega will support us.

We haven't reached the point where we can scale to maximum capacity to see how the product performs. However, we can currently see that the product is scaling based on our requirements.

Because I am new to the organization I don't know how many users it has. But, in the previous organization, I believe there were many business units that used it, including the front of house and back of house. I wouldn't have a figure in mind.

At my previous company, I was one of the business units that used it. I wouldn't know, but from my business unit's perspective, the front of house was probably 200 people.

It is used daily, and we get through our smart forms, we get the inputs, and then the back office creates the interaction, and the back office works on it.

They have a very good support system.  You must have your contacts in place, and they must respond to you based on the escalated level. It's fairly consistent.

I would rate the technical support a four out of five.

Positive

So far, I have primarily used Blue Prism and Automation Anywhere for RPA.

The initial setup was difficult because, as previously stated, there were numerous integrations. However, we had excellent support from the ECS team, the Pega team, and the platform setup. 

Once we got it set up, I would say we were pretty stable. Once done correctly and set up properly, it should be more stable than an RPA solution, in my opinion.

I would rate the initial setup a four out of five.

The initial setup was done in-house.

It was in-house when I did my setup. It was not a cloud setup, but rather an in-house setup. We did an upgrade, and everything was done in-house.

I would rate Pega BPM an eight out of ten.

We support clients who use this solution. We have had a client who used Pega in London at their headquarters and in their data center operations in India. They installed Pega in the UK, but they wanted to run the applications from the data center in India. They wanted to give access to all the business users across the world in more than 12 different countries. 

The client used SAP for their business system, Pega for the business process management and UiPath for automation.

The robotic process automation has increased the confidence of business users. 

The cost of licensing could be improved.

I have been using this solution for 5 years. 

There are multiple components within support. This first component is the functional support from an BPM perspective that is module related. The second component is technical support for when clients want any customization of their BPM product along with any workflows.

The initial setup is straightforward. For an implementation project, we usually have a team of 10 BPM developers along with the BPM technical architect and the BPM technical lead. The implementation projects runs over 18 to 20 weeks, while an upgrade project, requires eight to 10 people over 12 to 16 weeks. If it is a support project, we use a team of six people over a period of one year.

Normally, we don't own the licenses. Customers have their own licenses and we work on their environment.

As an IT services company, we provide different solution options to customers. We offer SAP BPM, Pega, IBM BPM and Oracle BPM. The first and foremost consideration is that the customer needs to be comfortable with the solution that we offer.