Pega Platform Reviews

Pega is an Intelligent Automation Platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area.

One of the areas of this solution that could be improved would be to improve the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM.

The RPA tool within this solution needs further enhancement to compete with other RPA tools in the market. They are focusing more on the overall platform rather than working on the RPA. Document AI tools could be an added functionality, for example. Alternatively, customers will need to purchase another RPA tool to complement the whole solution if they have very advanced RPA needs across their business.

I have used this solution for one year. 

This is a stable solution. 

This is a scalable solution. 

The technical support is good.

The initial setup was not that complex but also was not that simple.

We often recommend this solution to our customers. It is a wonderful solution. There are not many professionals working with this tool which is important to note.

If the core need of a customer is for BPM and automation, this is a suitable solution. If their needs exceed a BPM solution, such as modernizing different kinds of applications, there may be other suitable solutions. 

This is a good solution from a technical perspective and is based on a very reliable and scalable platform.

I would rate this solution a nine out of ten. 

We use the solution as a low-code development tool. The tool has pre-built rules. Hence, they can be reused and configured as per client requirements.

We can use the rules as per the class.

PegaRULES need to improve its JVM. It needs to enhance the operation speed and memory size.

I have been working with the solution for four years.

I would rate the tool's stability a nine out of ten.

I would rate PegaRULES' scalability a nine out of ten.

The tool's support will take time to resolve issues if it's a product enhancement issue. Application-related issues will be resolved immediately.

Positive

PegaRULES' setup is easy.

I would rate the product's pricing a six out of ten.

PegaRULES is mainly for enterprise companies and I would rate it a nine out of ten.

We use this solution for HR automation or HR service delivery.

It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs. 

Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow.

Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer.

I have been using this solution for almost three years now. We started using it in late 2017.

It is stable. We haven't faced any downtime or any other issues.

It is quite scalable.

My team would know about it, and I personally don't really get into those details. After the implementation, our teams are on their own. I don't think they are reaching out to Pega support frequently because I don't see any product issues as such. Everything is configurable, and it is running daily.

It is not so complex, but it needs an intermediate level of skill set. It is not so complex, but it is also not so easy.

It is cost-effective for medium enterprises. It is cheaper than ServiceNow.

I would definitely recommend this solution. It is more cost-effective as compared to other products. It is the right product for medium enterprises rather than a highly-expensive solution such as ServiceNow, to which we are switching. When you're implementing it, you should configure it in the right way with all categories, subcategories, and other things.

I would rate Pega BPM a seven out of ten.

I use the product for process orchestration purposes.

There are a lot of frameworks in the product. I use Pega PRPC the most.

There are no job opportunities for users who have expertise in Pega. They are learning the certification program but need work. Pega should work on redefining their model and creating a demand for their skills. They need to reach a large number of business organizations.

I have been using Pega BPM for five years.

I rate the platform's stability a seven out of ten.

We have more than 500 Pega BPM users in our organization. We plan to increase the usage.

The initial setup process is straightforward.

We do not have to purchase any licenses for the product.

I recommend Pega BPM to others and rate it an eight out of ten.

The latest releases of PegaRULES are scalable, advanced, and can be easily integrated into your environment.

PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product.

I have been using PegaRULES for about a couple of years.

PegaRULES is a stable solution.

PegaRULES is a scalable solution.

The solution's technical support is good, but getting professional support is a bit expensive.

Positive

The solution’s initial setup was easy.

The solution's overall deployment plan was for around a couple of weeks.

PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals. Licensing-wise, PegaRULES is at par with market rates.

Overall, I rate PegaRULES a nine out of ten.

We are using Pega for content management and as a ticket management system.

The most valuable feature is flexibility, as we can configure it to best suit our requirements.

The reporting does not work well for us. If we have somebody working on a ticket or request, we are not able to track the end-to-end time. Also, the assignment is not happening correctly. Ideally, they should have panel management reporting.

The end-user notifications need to be improved because there is a delay.

It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work. There are technical glitches because of this.

I have been using Pega BPM for about three and a half years.

We have experienced technical glitches with the use of Internet Explorer and with reporting.

I don't feel that there are any issues with scalability. That said, until our concerns with reporting are satisfied, we don't want to scale.

The technical support is good.

The initial setup is not complex, although I would not say that it is simple, either. You need to know the technology to implement it.

Our in-house technical team was responsible for the deployment, and we had a consultant working with us.

The pricing is pretty good, compared to other similar products.

We are changing systems because we are trying to bring total service delivery into a common platform, and Pega is not able to handle the requirements. We are interested in a user-friendly solution without reporting glitches and difficulties.

The suitability of Pega BPM depends on the requirements. For smaller companies, where one or two products are being serviced, I would recommend it. However, I suggest that larger enterprises consider other tools.

For what they are providing, I think the pricing is fair.

I would rate this solution a six out of ten.

The company has a strategic partnership with Pega. I was the general sales manager. 

This is a customizable product. It's low code and can be restored quickly if needed. 

The solution is expensive and it put many of our customers off. After a while, the company was no longer prepared to work directly with customers which created problems. 

I recently stopped using this solution because I changed jobs but I had used it for 18 months. 

The product is stable. 

The technical support is very good. 

Positive

We helped our customers implement this solution because the company had its own in-house dedicated team. 

This product is quite expensive. 

This product is suitable for pretty much any size of organization. I rate this solution eight out of 10. 

They use it for marketing and case management. It is also used for workflow process automation and market intelligence, using the solution’s AI capabilities.

The case management functionality of this solution has been most valuable.

There is a scarcity of resources who have worked with this solution before.

I have been using this solution for eight years.

This is a stable solution.

This is a scalable solution.

I would rate the customer service for this solution a four out of five.

Positive

The initial setup for this solution is not that complex.

The enterprise product has the best features as a cloud product. It is the market leader in the BPM space.

I would rate this solution a nine out of ten.