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PeerSpot user
IT Manager/Project Coordinator/Assistant VP at a construction company with 51-200 employees
Vendor
I am very pleased with the documentation and user input. It has helped me to keep all of my programming in house and will continue to do so.

What is most valuable?

API Calls and Exact Forms. I am very pleased with the documentation and user input. It has helped me to keep all of my programming in house and will continue to do so.

How has it helped my organization?

I was able to take procedures that took many people and minimize the keystrokes and database touches by using API calls and formula url's to auto populate needed fields in multiple tables.

What needs improvement?

I just see the need for more integration with your Quickbooks suite of software and the display of Mobile data needs improvement. 2 fields is not enough.

For how long have I used the solution?

6 years.

Buyer's Guide
QuickBase
February 2025
Learn what your peers think about QuickBase. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
841,004 professionals have used our research since 2012.

What was my experience with deployment of the solution?

I never have in issue with deployment just and issue with user interaction. Its the Users fault though not following instruction.

What do I think about the stability of the solution?

Absolutely no stability issues. Works great with all my newer devices and computers. I think in the past 6 years I have been down 3 times and for very little time.

What do I think about the scalability of the solution?

Being the customizable platform that Quickbase is there has been absolutely no issues with scalability. I can build any of my ideas and implement them immediately.

How are customer service and support?

Customer Service:

The few times that I have needed customer service in the past 6 years the service has been prompt and accurate. Very good phone conversations and I feel like it is not outsourced

Technical Support:

The tech support has been great and very informative. They have helped us to the point that my current questions cannot be solved with quickbase programming and I am moving to java for the solutions.

Which solution did I use previously and why did I switch?

No I did not use a previous solution, I started using Quickbase in the beginning of the company. So there was no software package to switch from. This is much easier to use that MS access.

How was the initial setup?

Super easy to setup and I have had such a boost in confidence that I have out programmed the quickbase environment and are looking to learn java to help.

What about the implementation team?

I have not used a vendor team and implemented everything in house. I tried to use a certain team and the made promises they could not fulfill.

What was our ROI?

I have never calculated the ROI for this product. I know It has saved me atleast 2 office positions, 60k per year I would say.

What's my experience with pricing, setup cost, and licensing?

I am satisfied with my choice of 20 users. I have extras if needed for new hires and it provides me flexibility if I want to add a customer to the system temporarily the users are available.

Which other solutions did I evaluate?

I jumped right into Quickbase. It has a trusted Backing company and I use thier products also. I am very satisfied and would not want to switch to anything else.

What other advice do I have?

This is a great product and I would recommend it to anyone looking to purchase a hosted database. Not having to worry about the computer hardware has been a help and I see expanding the service in the future.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Tech Ops Maintenance Analyst at a logistics company with 1,001-5,000 employees
Real User
We have utilized lookup formulas to help automatically populate fields regarding employee workgroups, but it can be difficult to figure out how to overlap functions.

What is most valuable?

QuickBase provides a great way to generate reports quickly from large amounts of data. Information is easily organized using tables and one-to-many relationships. We have utilized lookup formulas to help automatically populate fields regarding employee workgroups with many fields.

How has it helped my organization?

In our organization, we keep track of the seniority of thousands of employees, as well as their particular workgroup and the location of that workgroup. QuickBase has allowed us to easily categorize these employees, workgroups, and work locations into separate tables and then relate them to one another for comprehensive reports. It has given us lots of visibility for our workers.

What needs improvement?

Sometimes it can be difficult to figure out how to overlap functions. For example, it isn't as easy as it would seem to make a line graph overlap a bar chart. Sometimes easy functions like this take a much longer than expected time to complete.

For how long have I used the solution?

We have used QuickBase as a solution for one year three months.

What was my experience with deployment of the solution?

In deployment we had some initial pushback from employees, who had been used to another system for over 10 years, for the process we were changing from.

What do I think about the stability of the solution?

Stability is constantly changing. Often times when we call with a large problem, we are redirected to "Trinity," Intuit's consulting and development group, who will then ask us to let them build the app for $XX rate.

What do I think about the scalability of the solution?

Yes. Scalability issues resulted because of a lack of our knowledge in data normalization and data structuring. As with any system that keeps track of information or generates reports, you must have a strong system from the very bottom otherwise it will not be very scalable.

How are customer service and technical support?

Customer Service:

Customer service is great. All you have to do is open a ticket and a representative will be there to help you out. They call usually on the same day. I was able to learn QuickBase in less than a month because of their help.

Technical Support:

Technical support and webinars help greatly. It is a huge asset to be able to see how QuickBase functions in many different scenarios (on a weekly basis) because of the webinars.

Which solution did I use previously and why did I switch?

Yes, but our previous solution was really no solution at all. It was really just a place-filler that had no place being where it was. We used Microsoft Word tables to keep track of our employee records.

How was the initial setup?

The initial setup was very easy. All it took was "creating an app" (or selecting an existing one), and building what you wanted to see right into it. Very, very straightforward.

What about the implementation team?

We implemented through an in-house team that had about three months experience. The solution required a short user-guide to basic functions, which were picked up quickly based on their user-roles.

What was our ROI?

Our ROI is unable to be determined at this time. However, long term this solution is determined to help the company greatly with hiring forecasts in our maintenance department.

What's my experience with pricing, setup cost, and licensing?

It may be worth your investment. Do your research and find out exactly how QuickBase can work for you. There are so many functions and capabilities. It would be a shame to not utilize something that you are paying for.

Which other solutions did I evaluate?

No. QuickBase was being used for other functions within our company and seemed like the best fit for the problem we were trying to solve.

What other advice do I have?

Be knowledgable. It can be an extremely useful program, but you will only get out what you put in. Put the hard work in and reap a great benefit!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user330579 - PeerSpot reviewer
it_user330579Sr. Functionality Specialist at a logistics company with 1,001-5,000 employees
Real User

GREAT JOB JOHN! PEEACEEE!!!

Buyer's Guide
QuickBase
February 2025
Learn what your peers think about QuickBase. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
841,004 professionals have used our research since 2012.
PeerSpot user
Vice President - Corporate Operations at a construction company with 51-200 employees
Real User
Increased our productivity by allowing us to manage our back office with with just a few employees.

How has it helped my organization?

In our business many of our folks work in the field. We created a killer timecards application to manage project labor cost. We process 300 timecards a week and upload them into Intuit QuickBooks and process payroll with Intuit Payroll Services.

Our Human Resources app manages personnel and benefits data allowing us to reconcile benefits providers' invoices and the company's costs of benefits.

In the Construction business, we recognize revenue and cost using the Percentage of Completion accounting method. I wrote a QuickBase app to do Work In Process calculations.

These apps and others I have created increase our productivity and allow us to manage our back office with with just a few employees.

For how long have I used the solution?

9 Years

What was my experience with deployment of the solution?

None at all because you can take one workflow challenge at a time and create a more efficient and productive solution at your own pace.

What do I think about the stability of the solution?

Never.

What do I think about the scalability of the solution?

QuickBase is the most easily scalable software product I have encountered in my 30 years of software solution implementations.

How are customer service and technical support?

Customer Service:

Superior.

Technical Support:

Superior.

Which solution did I use previously and why did I switch?

We graduated from spreadsheets and MSAccess. We switched because we needed a web based solution.

How was the initial setup?

Easy because you do not have to drop entire software product on your employees all at once.

What about the implementation team?

I developed all the applications for our company.

What was our ROI?

ROI is a more productive back office team where QuickBase is the first choice solution vs. human beings.

What other advice do I have?

QuickBase is the only product where I can translate the manner in which our company does business into a software solution(s). I have yet to find a workflow challenge or unique project requirement that I cannot satisfy with QuickBase.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user190623 - PeerSpot reviewer
it_user190623QuickBase Admin at a financial services firm with 51-200 employees
Vendor

I agree with the above, and will emphasize the ease of initial setup (starting small so employees/coworkers don't feel swamped is the way to go) and the awesome scalability and flexibility.

PeerSpot user
Quality Engineer at The Pump Solutions Group/ Blackmer Pump
Real User
Tracks status and collection of data from suppliers
Pros and Cons
  • "The need for little to no code knowledge has been huge."
  • "It has helped streamline and simply track status and collection of data from suppliers and other internal departments."
  • "The improved developer interface in some areas can be difficult to use for complex items."

What is our primary use case?

We use QuickBase for the following:

  • Supplier performance
  • Corrective action response
  • Priority log for our work center
  • Production Part Approval Process (PPAP)
  • Audit findings. 

How has it helped my organization?

It has helped streamline and simply track status and collection of data from suppliers and other internal departments. 

What is most valuable?

The need for little to no code knowledge has been huge. I am a Quality Engineer in a manufacturing facility with very little IT knowledge.

What needs improvement?

The improved developer interface in some areas can be difficult to use for complex items (a lot of back and forth or having to move items up and down one line at a time).

For how long have I used the solution?

One to three years.

Which solution did I use previously and why did I switch?

AS400

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user416973 - PeerSpot reviewer
Sr Global Manager, Industry Solutions Engineering at a tech company with 10,001+ employees
Vendor
The tool allows me to manage my business by navigating through my dashboards, providing real-time analytics.

What is most valuable?

I evaluated the overall platform to determine the best product to support customized application development. The valuable features are the entire framework including:

  • Database
  • Forms to reports: Maximizes workflow, notification, and dashboard drill-down capabilities
  • The PaaS capability:  Covers many of the critical requirements
  • Out-of-box dynamic chart
  • Report functionality

How has it helped my organization?

QuickBase allowed us to rapidly build and deploy applications to automate and streamline our organization’s functional activities. The tool allows me to manage my business by navigating through my dashboards, providing real-time analytics.

An example was the development of an application that provided the leadership team with a 360 degree view of their business’s tightly integrating budget, assets, project management, employee skills & competency, and other systems.

These applications have enabled operational and management reporting in which real time changes can be made.

What needs improvement?

QuickBase offers a low-development platform for non-programmers. They have many opportunities to enhance user interface development to help administrators build seamless and efficient form management and controls.

For how long have I used the solution?

We have been using this solution for five years.

What do I think about the stability of the solution?

QuickDase to date has been a positive experience for both administrators and users of the system. The cloud offering has been solid with availability. It was able to provide recovery services to an administrator error in which critical data was deleted.

What do I think about the scalability of the solution?

There were no issues with scalability. We continue to grow the application user and content data without any evidence of latency.

How was the initial setup?

The QuickBase initial setup allowed us to use their 30-day trial period. Prior to the end of this period, we were able to roll out a production ready system, supporting 150 users, who were managing day-to-day engineering project activities.

What's my experience with pricing, setup cost, and licensing?

QuickBase has offered an affordable service with respect to price per user/feature. My recommendation would be to address growth expectations with respect to the number of users and additional storage requirements. A site license may be more beneficial to large user communities and enterprise configurations.

Which other solutions did I evaluate?

We evaluated the following options:

  • Daptiv
  • Remedy AWS
  • Google
  • Microsoft Azure
  • Microsoft SharePoint
  • EasyProject
  • Other smaller commercial applications

What other advice do I have?

Give the trial period a shot. Evaluate QuickBase with two types of strategies:

  • Simple Office Collaboration & Automation: Roll out as a self-service user environment for managing collaborative programs with web-enabling spreadsheets, documents, and localized databases.
  • Application Delivery: Elect an individual advocate with database modeling and reporting skills to consider more sophisticated workflow and user-interface requirements.
Disclosure: My company has a business relationship with this vendor other than being a customer: I was an inaugural member of their first Product Council initiative.
PeerSpot user
PeerSpot user
Sr. Director, Techinical Operations & Training at a recruiting/HR firm with 501-1,000 employees
Vendor
It's flexible and has unlimited options for operations and sales, but it could be improved with more UI customizability.

What is most valuable?

Flexibility and unlimited options for operations and sales. It's done everything we've needed and has a rich knowledge base.

How has it helped my organization?

It's improved our sales, marketing, and customer service while reducing costs. It has brought multiple platforms together to allow us a single set of standards.

What needs improvement?

I would like to see more customization functions of the UI. For example, the ability to modify the color of the tool bar and also the ability to use the getting started but customized for end users.

For how long have I used the solution?

5 years

What was my experience with deployment of the solution?

Adoption is always a challenge. Overall quickbase was adopted easier than other applications we've used. Most of the training available is for an admin so it would help to have some basic training for users available.

What do I think about the stability of the solution?

Never an issue with stability. Quickbase is up 99.9% of the time and we've never seen the application do anything unexpected.

What do I think about the scalability of the solution?

We did at first with the data storeage limits in place but since that has expanded we have not had an issue. We are growing quickly in the last year and the product has kept up.

How are customer service and technical support?

Customer Service:

Quickbase's service has been nothing less than outstanding and friendly. Anytime we have contacted support the experience has been quick and pleasant.

Technical Support:

The technical support has been top notch. Any representative we have had has been knowledgeable and thorough and resolved our issue quickly.

Which solution did I use previously and why did I switch?

Yes, we used goldmine which was unstable , wasn;t user friendly , and poorly adopted. It was also an on premise solution which was a challenge to support.

How was the initial setup?

The initial setup is as complex or straightforward as you make it. You can choose from a ready made application or start off with your own from scatch.

What about the implementation team?

In house team of 1 (me) pitched the solution, built the apps, and deployed them. My level of experience with the application was zero and all self taught through the knowledge base.

What was our ROI?

I don't believe that's a number I can accurately calculate. There are so many places we have saved time and resources I don't think i can remember them all.

What's my experience with pricing, setup cost, and licensing?

We were first discounted but now that we are paying per person I see we are paying full price; This is something to keep an eye on if you are sizeable and placed at full price.

Which other solutions did I evaluate?

Yes, we looked at Microsoft Dynamics and the latest version of Goldmine. Microsoft Dynamics was extremely expensive.

What other advice do I have?

Use Quickbase. You won't regret it! You'll be in control of your own destiny and won't have to rely on anyone else to give you the ability you need.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Vice President Creative Services at a tech services company with 51-200 employees
Consultant
This cloud-based solution completely replaced our combination of Excel, legal pads, Post-It notes, and a massive shared drive.

What is most valuable?

Auto notifications, required fields, conditional drop downs, and mobile compatibility are all key for us. The simple fact that it's cloud based was a huge improvement on what we were using. As they rest of the company jumps on the QuickBase ship, it helps that I can relate one application to another.

How has it helped my organization?

We were using a combination of excel, legal pads, Post-It notes, and a massive shared drive. Our field personnel would have to VPN in to retrieve docs and submit photos, and in the office people would spend hours hunting around for lost folders. QuickBase centralized our job tracking, took us paperless, and automated several positions.

What needs improvement?

The user interface is week and outdated. It would be nice if it were easier to customize without the use of code.

For how long have I used the solution?

4 Years

What was my experience with deployment of the solution?

Yes, but not because of QuickBase. Our team here needed some serious change and management help. The original architects of our spreadsheets held on to them like a security blanket.

What do I think about the stability of the solution?

Other than an outage that lasted a few hours shortly after deployment, no. From what I understand they operate on redundant data centers, so no worries.

What do I think about the scalability of the solution?

Quite the opposite, QuickBase has scaled wonderfully. We are a high-transaction construction company and our apps handle the scaling without a second thought.

How are customer service and technical support?

Customer Service:

Customer service was fine. Nothing I'd write home about, but nothing to complain about either. Communication could have been a little better and our rep left the company shortly after purchase.

Technical Support:

Customer service is top notch! They have a great team and it's been a treat each time I've needed help. At first I was irritated that I could not call in directly, but their email case management has been great.

Which solution did I use previously and why did I switch?

Previous solution was spreadsheets, Buildertrend, Post-It notes, and Google calendars. We needed something that was entirely cloud-based and centralized. So short version, we did not have a solution in place.

How was the initial setup?

Initial setup was rather complex as QuickBase does not allow the structuring of reports and tables as easily as Excel.

What about the implementation team?

We implemented using CirrusOps. Their level of expertise is outstanding. Eric and his team are top notch. We have been relying on them for over 6 months and they continue to exceed our expectations.

What was our ROI?

We've doubled our job capacity and reduced our headcount by 20%. Not to mention that we now have visibility into the business that we never imagined was possible.

What's my experience with pricing, setup cost, and licensing?

Look for ways to share a license with a team or similar job functions if possible. Other than that, pricing is not bad.

Which other solutions did I evaluate?

We looked at Buildertrend and Salesforce, but neither could be customized as needed. Did not seriously evaluate anything other than QuickBase.

What other advice do I have?

QuickBase has been a game changer. Some have even called it a God-send. Our clients now ask us for reporting on their businesses that they can only get from us because of QuickBase. Not a week goes by that our field based employees don't call or email expressing their love of QuickBase.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Quotations with 501-1,000 employees
Vendor
We previously kept only hard copies of all our quotes, now we can share them digitally, or grant them QB access.

What is most valuable?

Access to Professionals, who are more than happy to help.

How has it helped my organization?

Allows us to keep all our information in one place accessible no matter where we travel to, different locations etc.

What needs improvement?

I have not encountered any areas for improvement, when working with my apps a couple of times I have thought, hmm this could be changed or maybe this would be a good idea, but Intuit has already thought of this. If there is something, that has not been thought of I can submit it to the community and it could possibly be a future enhancement.

For how long have I used the solution?

1 year and 2 months

What was my experience with deployment of the solution?

None

What do I think about the stability of the solution?

There was one time where Quickbase was down, I called and let them know the issue I was having the let me know that it was not just me that it was affecting all QB users, then provided me with a website where I could view status updates while they were working on it. The issue started around 3:30pm and was up and running by the next business day, when I signed in.

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service:

102% excellent

Technical Support:

Super awesome

Which solution did I use previously and why did I switch?

We previously kept only hard copies of all our quotes, now we can share them with sales reps digitally, or grant them QB access. In addition with our further expansion into other territories we are able to share information seamlessly.

How was the initial setup?

Easy enough. If I were in a situation where I wasn't as technically inclined, there is a great team ready to help.

What other advice do I have?

Quickbase is a powerhouse, with unlimited possibilities and versatility for use.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free QuickBase Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free QuickBase Report and get advice and tips from experienced pros sharing their opinions.