QuickBase Reviews

The quick creation of reports, notifications, and new fields has made using this product very useful. As we are constantly starting new types of projects that need different data to be captured this is a must.

With the notifications and reports administrative time has been cut by more than half. As these functions are needed first on a daily basis in order to schedule that day this has made an amazing impact on our day to day business.

Documentation of how to customize beyond the basics is very difficult to find. Most items are some form of the user base rigging something to imitate the desired behavior.

3 Years

There were no issues with deployment. The QuickBase support team was very helpful in making sure everything worked and were able to help resolve any issues prior to deployment.

Yes, we had speed issues but this was solved as we had some unusual characteristics of how our database was structured. QuickBase was able to help advise on the needed changes and help resolve the issues.

We have not encountered any scalability issues. We do not use it to the extent of other organizations and so I do not see this every being a problem. Currently we manage over 7000 projects in our main database without issue.

I would give CS a 9 out of 10. They are very responsive and helpful. The support portal is easy to navigate and the cases are easy to follow and view their status.

I would rate their technical support as 8 out of 10. They are very helpful but cannot or will not help with certain areas of customization. This is usually the types of customization that other users have had to resort to odd implementations of javascript or other languages as the software has not been upgraded to included some functions.

We were previously using excel and so the need to switch to a better means of project management was felt by everybody. This was a service that we were somewhat familiar with from some of our clients and so was looked at first.

Straightforward. The UI makes it very easy to get up and running. At its easiest setup can be as simple as importing a current excel file. This then allows for the creation of reports and notifications which will make access the data faster and more manageable. Beyond this takes more time but does not increase much in difficulty.

We went with an in-house approach to implement QuickBase. This did cause some issues due to the need to learn the service first but was not overly difficult. This did have a downside as we did not have an expert in-house to create the highly useful databases that a vendor is able to do.

We save roughly 50% on the associated tasks. We have not taken the time to really calculate the ROI as it is noticeable that our day to day business is much more efficient.

Ultimately the setup cost was a couple months of overhead for (1) employee creating everything and testing the database.

Upper management may have looked at other options but did not really take much time with this if they did. We were already familiar with the service as we had clients who were using it.

I would make sure that when planning the database you make the effort to make sure that your structure allows for all the useful report types to be created. The biggest issue we have is we cannot use Gantt charts easily as our database is not setup to create these well.

It is the best no-code platform and library of useful business applications we have found. We are expert developers in this space as well as users.

QuickBase allows you to easily import and use hundreds of common business apps from their library, or create custom apps without writing code.

You can deploy easy-to-use, secure, cloud-based, real-time database apps for your users in record time.

One of our QuickBase apps runs the core of our project-based services business.

It is an integrated CRM that provides:

• Project and time tracking
• Invoicing
• A document repository
• An affordable, central, real-time system with custom-fit functionality

This solution does this and more, all-in-one. It rivals any available alternatives, at any level.

The user interface could be even easier, smarter, and more powerful. We've had an early look at QuickBase's new interface. It looks amazing and should come out in the next six months. That shouldn't delay anyone from adopting it now.

We have used this solution for 13 years.

There have been no stability issues. There is very good uptime.

Technical support is good. There is good online help with a knowledge base and user forum, as well as recorded and live webinars for learning.

If you want to learn QuickBase to build and administer applications yourself, you need to put in time to learn QuickBase.

QuickBase trouble-ticket support will help you with issues or questions with the tools, too, but they will not teach you QuickBase.

If you're looking for business solutions instead of do-it-yourself tools to learn, you can bypass the learning curve and get contract help from a QuickBase solution provider.

QuickBase was our entry into centralized, digital business systems. We build QuickBase applications for client companies of all sizes that often replace manual processes or legacy systems.

If you're going to do it yourself, you can get a 30-day free trial within minutes. You can download it and use any of the hundreds of pre-built applications in the library. You can be up and running with an app in less than an hour with common applications. QuickBase Sales will help.

If you want more help, or if your needs are more custom/complex, you should contact a QuickBase solutions provider like my company. We will help you on a per-project basis.

The per-user pricing is pretty standard and straightforward. It offers a lower cost than customizable versions of Salesforce, for instance.

There are two options:

• The range of $25/user/month, for a minimum of 20 users.
• A lower cost of $15/month for a plan for up to 10 users with just basic functionality.

We have looked at the competitors and continually monitor them. Some are lower cost with somewhat less functionality. Some specialize in specific types of applications. Caspio and TrackVia are examples.

QuickBase is the most comprehensive product and best-backed. It is not the cheapest, although it is very affordable.

Talk with a QSP (QuickBase Solution Provider) or QuickBase Sales about your needs to make sure they're the right fit with this product.

Make sure you get on the right path to get the right solution in place for your organization.

You should find consultative help and not a hard sell. These are quality groups.

Being able to set up apps in seconds with no worries about infrastructure or domain registration. It really brings rapid development to any organizations fingertips.

We have ditched the spreadsheets and now are able to collaborate on tasks without a fear of data loss. Before with excel they were being emailed back and forth and sometimes we were not sure what was the latest data.

I think work flows could use a great improvement. There isn't a sure fire way to use and set up workflows other than filtering reports.

1 year

There is no deployment, its very easy to set up with the great customer support. I wasn't involved with the initial set up.

Up time hasn't been an issue for us. There has only been 3 or 4 outages over the past 12 months. We also do data back ups.

Have over 700 users and should be scaling to 2000, so no issues. We continue to build apps across more and more business units

Very high, anytime you open a support ticket you are contacted within 24 hours if not 12 hours. This is important so these issues that are sometimes easy to solve don't hold us back.

Very high, been able to solve most of my problems when I open a ticket. Very quick responses and I'm able to contact my sales engineer quite easily.

We used excel and spreadsheets. It was slow and clunky and we had lots of data loss. We also had some processes on paper which was very inconvenient and inconsistent.

I wasn't involved in the initial set up so I can not speak to this. I would imagine it is quite simple and the sales engineer will always be there to help.

I wasn't involved in the initial set up so I can not speak to this. I would imagine it is quite simple and the sales engineer will always be there to help.

Its tough to say, as a lot of these operation teams don't have that type of KPI. We do know we have decreased hours on our offshore audit team because our workflows have gotten much quicker.

Make sure you pick the price plan that suits your needs, and always be ready to scale higher because you will see more and more use cases for Quickbase.

I wasn't involved in the initial set up so I can not speak to this. I would imagine there are other options but this suited our needs the best.

Democratization of IT is very important to our company. We really enjoy rapid development and the fact that new apps can be stood up at the click of a button.

You can customize an application to best meet the needs of your business is invaluable! As your needs change, you can update your application to change with you.

We no longer have tons of Excel spreadsheets floating around the office to track various things, we can now track and update them in one place.

I wish it had a better calendar feature.

Over five years.

No.

No.

No.

10 out of 10.

10 out of 10.

Yes, we previously tracked our cases in Access and couldn't be any reporting on our results without exporting.

Straightforward, easy to import our old data and create reports to display it.

In-house.

Unsure.

It's worth it.

Yes, off the shelf case management systems.

We have found countless features to put to use. Naming a few: Trending graphs, connected data, ability to use API. Also, the graphs are interactive and take you right to the data it's using.

QuickBase has made our process more efficient over time. It has definitely given us the opportunity to create and store historic data using information we have not previously thought about tracking.

I think QuickBase should offer more web based classes on using javascript and API call out to create a better, more custom application. Even helping with creating stronger dashboards.

1 year

Yes, there was a slight learning curve being that Quickbase had been used by so little employees in our department so far. After traveling to cities like Boston and San Francisco, we were able to witness some of the power that could be unleashed with this tool.

Quickbase has only gone down a hand full of times. Each time, for only about 30 minutes max. This caused little if any distubance in our group.

We have not had any issues with scalability. This product has remained fast, simple, and ready to store countless records.

Customer service is completely wonderful. You can turn in a question and someone will get back with you rather quick if not within a day. They set an appointment with me and walked me through step-by-step a formula.

Technical Support is the same. You can turn in a question and someone will get back with you rather quick if not within a day. They set an appointment with me and walked me through step-by-step a formula.

We were using Microsoft Office for most data files and trying to utilize graph and communicate them over e-mail and powerpoints. We knew there was a better way.

Set up is easy if you know a few things about data normalization. If you are referring to the set up of a user in QB, that process was as simple as requesting access.

We use Trinity IS if needed. They were able to assist us with any business process that we were unable or too busy to create in Quickbase.

Return on investment (ROI) is the benefit to the investor resulting from an investment of some resource. A high ROI means the investment gains compare favorably to investment cost. This is not applicable to me.

A business arrangement in which one company gives another company permission to manufacture its product for a specified payment. This is also not applicable.

Salesforce was initially something we looked at and are still looking at purchasing. Quickbase came first and it's a good thing because Quickbase and Salesforce are about to utilize each other by connecting data.

I do not have any questions regarding this solution. Other than why is there a 120-character count required responses? Even though a few of the questions were not applicable to my situation.

We use the solution as a database for historical documentation.

The product is useful for simple processes like documentation and information storage. The product is easy to use. It makes it easy to track our information.

The solution is not useful for complicated processes. The solution does not have any good tools to analyze data. The dashboard is not organized.

The product should also improve the way the information is extracted. The solution should be directly integrated with Microsoft 365.

I have been using the solution for one year.

The product is stable.

The product is scalable. In my organization, 25 people use the product, including developers, administrators, data entry operators, business developers, architects, and software engineers.

We have a very complex process. I contact the support team at least once a week. The support responds quickly. However, the answers are very basic. We often have to pay more to get an appropriate solution to our problems.

Neutral

The initial setup was really easy.

The product is cheap when compared to other products. It is worth the money.

Overall, I rate the solution an eight out of ten.

• Allows users have anytime/anywhere access.
• Ability to create the box to fit your workflow. You are not forced to fit into someone’s box or idea of how your company should be run
• Fits small and large companies

• Saved us one or two full-time employees each and every year
• Ability to collaborate and transfer information from one staff member to another
• We have grown and changed the system as the business grows and changes

QuickBase deficiencies are only filled by third-party developers. For example, we need a third-party to create and save a document in PDF, MS Word, or MS Excel format. The document saving capability is probably the feature that we most often have to procure from an outside provider.

We have been developing on QuickBase for ten years.

Being a cloud platform, there will always be momentary downtime. However, QuickBase stability and reliability has always been good.

Maintenance is generally scheduled when traffic is minimal and is communicated to users well in advance.

Scalability is one of the key QuickBase features where you are able to start small and add feature sets to your application as needed.

Your application and ability is only limited by your own imagination. The sky is the limit with QuickBase. If you can dream it, QuickBase can do it.

QuickBase empowers its users with product help and an open API. They also have great documentation about how to use the API functionality and how the “coding” is different from other programs.

One of the core goals of QuickBase is to build a community of “citizen developers”. QuickBase is a platform which is considered low-code or no-code. You do not have to be a programmer to build or maintain the system.

We use QuickBase as a system to run our business. It started out as a simple CRM and grew into a ticketing system, asset management, and scheduling tool.

Previous to QuickBase, we used custom fields in QuickBooks, Outlook, Excel, sticky notes, employee memory, and everything else that did not work in concert with each other.

We used what was cheap, easy, and right in front of us. This became an option that was not in the best interest of the company. It was neither scalable for the growth of the company nor helpful for the sanity of the employees.

Our setup was pretty straightforward. We knew what we were doing wrong and knew what was missing with the other systems. We had a plan.

For companies that try to implement QuickBase and do not have agreement on internal processes, the development and setup can be that much harder.

The pricing for QuickBase is pretty straightforward, It is based on a per user/per month licensing fee.

The licensing fee is not dependent on user usage. The best way that we describe it to potential users is like getting your driver’s license.

The DMV charges the same for a driver’s license for both a person that just uses it to drive to church on Sunday and carpools or walks to work during the week, and for another person who drives hours each and every day.

At the end of the day, both are paying the same amount for the privilege of being able to drive the car.

QuickBase is the same. If you are in the system once a week and just use it to view reports, or if you are the plan administer and have QuickBase as your main focus day in and day out, the cost is the same.

Since we came from a multiple tools environment with holes in our process and systems that a truck could drive through, we knew when we saw QuickBase that it was like nothing else out there. It was almost an instant light bulb of knowing that we were at the right spot.

If you are looking to implement QuickBase, make sure that you have a vision and your team is aligned.

You do not need to know how to build the vision, but you need to know what the end result is. More importantly, your team needs to be aligned with that vision.

API Calls and Exact Forms. I am very pleased with the documentation and user input. It has helped me to keep all of my programming in house and will continue to do so.

I was able to take procedures that took many people and minimize the keystrokes and database touches by using API calls and formula url's to auto populate needed fields in multiple tables.

I just see the need for more integration with your Quickbooks suite of software and the display of Mobile data needs improvement. 2 fields is not enough.

6 years.

I never have in issue with deployment just and issue with user interaction. Its the Users fault though not following instruction.

Absolutely no stability issues. Works great with all my newer devices and computers. I think in the past 6 years I have been down 3 times and for very little time.

Being the customizable platform that Quickbase is there has been absolutely no issues with scalability. I can build any of my ideas and implement them immediately.

The few times that I have needed customer service in the past 6 years the service has been prompt and accurate. Very good phone conversations and I feel like it is not outsourced

The tech support has been great and very informative. They have helped us to the point that my current questions cannot be solved with quickbase programming and I am moving to java for the solutions.

No I did not use a previous solution, I started using Quickbase in the beginning of the company. So there was no software package to switch from. This is much easier to use that MS access.

Super easy to setup and I have had such a boost in confidence that I have out programmed the quickbase environment and are looking to learn java to help.

I have not used a vendor team and implemented everything in house. I tried to use a certain team and the made promises they could not fulfill.

I have never calculated the ROI for this product. I know It has saved me atleast 2 office positions, 60k per year I would say.

I am satisfied with my choice of 20 users. I have extras if needed for new hires and it provides me flexibility if I want to add a customer to the system temporarily the users are available.

I jumped right into Quickbase. It has a trusted Backing company and I use thier products also. I am very satisfied and would not want to switch to anything else.

This is a great product and I would recommend it to anyone looking to purchase a hosted database. Not having to worry about the computer hardware has been a help and I see expanding the service in the future.