QuickBase Reviews

Reports are easy and Quickbase gives you what you need at your fingertips.

Billing use to be a lot of papers from different tech's and now it is all done in Quickbase with no paper whatsoever. Tickets are entered and read the same day not at the end of the month now.

Formulas look like Greek. I need to learn and it just looks so complicated.

4 months using Quickbase.

No issues with deployment it was easy to transition into.

We have had no stability issue's yet.

Quickbase system has the ability to process our tickets no matter how many we use a month. It works great with a few or we have gotten up to 200 tickets a month so far no problems. Love the speed and flexibility of this program.

Customer Service is A+ and they help any where you need them with a friendly and knowledgeable attitude. I love the info videos.

A+

We used paper reports and ticket logs. It was very time consuming. Now NO paper work and it has cut our time in half.

A vendor team set up our system and I am learning to tweak it here and there.

They were very helpful and did everything we ask them to do.

Yes my boss looked at a few programs. I do not know which though.

QB is very easy to implement with pre-built apps such as the Project Management app. You can quickly customize it to fit your needs and it's easy to keep improving and growing your app. The ability to easily create reports is nice as well.

We used the Project Management app during an ERP implementation. It was a huge success for tracking the tasks and issues and has grown into a bug tracker and change request log after Go Live.

1 year

No. It was extremely easy to setup and we were up and running in less than an hour.

No. There have been 2 brief downtimes in the past year that we've used Quickbase. They are good about notifying customers when work will be done to the system so you can plan ahead.

No. Our apps have been evolving and growing and Quickbase aids in our ability to do this.

Excellent. They have online tech support and always respond quickly. A tech will even set a time to have a call and remotely log in to work on the issue with you. You can give them access to your app and they will even dig into the problem for you, if needed.

Excellent. They have always helped me and definitely know their product well.

Yes, we tried Zoho as a Project Management app. It was too simple and lacked a lot of features that we needed.

Setup is extremely easy. You can have a functional app in place in minutes thanks to their prebuilt apps. From there, you can customize the app as needed to fit your needs.

In house.

It is customizable to the way you run your business.

It has increased productivity by reducing the number of human assets to complete and manage tasks and workflows.

An audit system for tracking user additions, changes, and deletions to records and/or down to the field level.

13 years.

No issues with stability.

It is extremely scalable.

Excellent.

We used spreadsheets. We were able to configure QuickBase to the way we do business.

It was extremely easy. QuickBase provides downloadable templates and online education.

Inexpensive as it relates to increased productivity.

Tested QuickBase. Immediately determined it was the right fit.

Document your business processes and workflows in detail and design the application to fit.

The ability to put together a basic application in a just a few hours. So you can start using it within days and then easily make additions and adjustments on the fly.

We had about 350 athletes that we were trying to keep track of, with performance tests, evaluations and workouts. Excel was killing us, and now we can do things from anywhere. Even on our phone.

Mobile experience isn't great, but there is a new version that is supposed to be coming out at some point in the next year.

They are releasing a new user interface (UI) this coming year (QuickBase Murcury) that will make the experience between the mobile web version and the desktop web version more cohesive. It’s a tall task to complete because most phones just don’t have the capacity to run such a complicated ERP system. Some of the added functions you can do on the desktop version, just aren’t even feasible for the a mobile experience.

Most applications will not be affected, but some of the more advanced ones that are running some automatic code pages may be affected. But it is still in Beta testing so we will see.

One year.

Some small instances when I didn't know the best way to solve for a problem, but I never had any problems with the software itself.

If you have a half decent internet connection you can do basically anything you want to do. You have to have internet, but in today's world this is never a problem.

I had some experience with the system platform prior, so I knew the best thing I could do was to map out the entire application before I started any building. We are actually using version 2 off our management app.

Customer service is decent. I sometimes fell like I have passed them slightly. Although their access levels are much higher than mine and can fix internal issues more easily.

In my two support cases over the last year, one was resolved in a matter of days, and the other is actually still pending and has been going on for a few weeks now...

Excel. Do I really need to explain why we switched. Excel will kill any business that relies on it for anything besides ... well anything.

Initially it was a little tough to get used to the terminology, but after about a week I felt right at home and was able to do almost anything.

Did it in house for a while, then used a vendor, then back and forth for a bit of both. The vendors have access and tools to take your app to the next level, but for quick and easy fixes we do most of that in house.

I haven't done an official calculation, but a rough estimate, based on the number of clients and schools we are able to work with now. I'd estimate 4 - 5 times.

Get the premier edition to start at least. Essential plan really handicaps you for a lot of the advanced functionality that you will need to really make your app hum along very nicely.

Not really. I had looked at a few other options and spoke with a lot of end users. QuickBase provided the most scale-ability to our business. Even though it was a big jump, we have never looked back.

Find a good vendor that can take your app to the next level with add-ons and custom integrations to other systems you might be using.

One of the best things about Quickbase is how flexible it is. For the most part, if you can dream it, you can build it.

Instead of passing a spreadsheet around by e-mail, Quickbase has allowed us to have a single "source of the truth" that allows us to maintain data integrity without worrying about who has the latest version of which document.

Not everything is perfectly intuitive and some features require you to write some code and/or formulas (for example, setting up recurring tasks or appointment, or colorcoding fields based on their values)

No

No

No

Good.

Good.

• Table relationships
• Easy reporting
• Easy app building

• Helps us manage our internal operations and MIS
• Provides an easy report pull: The application building becomes faster.
• No need for coding to set up the app, establish relationships, or set up lookup fields.
• Saves a lot of time

We are exploring more ways to build up solutions using QuickBase.

Referring to option of putting additional query to do charts. Say for example, a trend chart of moving average together with the monthly trend is probably not possible with the straight forward charting options available in QuickBase. I am not referring to any workaround here. If you have seen Power BI analytics, you may understand that better.

The inability to pull custom query output on the fly from the rows of record and then using that interim output for another Analytics, is a headache in Quickbase. The work around in that case is pull the different type of groups to a separate table, then use Summary Field to bring summary data back, makes the solution pretty complex.

Yet to do a lot on mobile compatibility. And it would be really good if indigenous mobile apps can be built by QuickBase where easy navigation to different Apps, data entry via forms & submit etc. is easy. And of course report view. I’m not expecting apps to be developed using mobile, just the user experience perspective when the whole world moving towards mobile devices.

We started using this solution three years ago. We used it for two years, and then stopped in between due to a price issue. We have been using it again for a year.

The stability is excellent as far as up-time is concerned. It slows down sometimes. That may be because of the high data storage.

We have been building small apps. We haven’t yet encountered a scalability scenario. However, I feel it has the capacity to scale.

Since I have been using this system, I knew the power of it.

Of late, it has improved a lot. This is one of the best tools for citizen development.

The installation was web-based. It was quick and easy.

For a small to mid-level company, managing the work and operation workflow can be built up. This can be excellent and can be used as a backbone to build up the eco-system among the other systems the company might be integrating with. However, the pricing for a small business may be on the high side, but this is still worth the investment.

It depends on the requirements of the company. Proper evaluation is essential. You need to identify the limitations.

For managing work, workflow, or to build up an eco-system integrating QuickBooks, Intacct Accounting, bill.com, or Salesforce, this can be great.

If your requirement is a business intelligence dashboard with complex analytics, you may face limitations.

The most useful feature of QuickBase is it's Bulk import feature. While comparing this product with others that we reviewed for implementation, this one feature stood out among others. The ease with which bulk import works especially the copy excel to clipboard feature has given enough flexibility to end users & clients.

Another feature which has very pleasantly come across is the customizations feature where complex algorithms & reports can be built using JQuery & JavaScript yet amalgamates really well with its out of box components.

We've been able to add productivity in our learning processes, Reduce total FTE percentage. Streamlined workflow processes at a low cost to serve also keeps our clients happy.

Since the product is not domain specific, we've been able to utilize this product into various domains and processes.

1. Need better automated performance management across sites.

2. QuickBase lacks multi-lingual support which is highly required.

3. Multi-select dropdown is a must-have.

4. User selection based on user groups and not all users is a must have.

1.5 years

No Issues.

No issues so far except a recent unavailability of QuickBase due to data center issue. All instances were down for 5-6 hours during that time affected our work heavily.

No issue so far.

Unavailability of the support site in case of issues/site down leads to a bad user experience. This has happened recently which added to distrust.

Also there is no availability of Customer service over Telephone or a live web chat. Relying only on support tickets or raising issues over service page in case a site is down or issues are being fixed yeilds to unpleasant experience.

Customer service is average.

Good

Used an in-house implementation team however switched over to the vendor due to the following benefits:

1. Low cost to serve

2. Ease of making changes to the application

3. Time to market was considerably reduced in comparison to previous solution

The setup in our case was complex because we needed to implement complex algorithms which we did using customizations. We needed to build integration with 3rd party solutions, SSO/SAML, currency conversions etc.

We implemented through a vendor team. Would rate the vendor (8/10).

15% ROI in terms of CTS (Cost to serve) during the 1st year.

Reduction in FTE by 20%

License cost is a bit high and can be looked into with Intuit

We evaluated the following options:

1. SharePoint

2. Salesforce

3. All n One

The ease in setting up individual tables and applications and making vital connections so there is not a need for duplicate data entry.

We can provide clean data in a matter of minutes rather than days or even weeks in some cases. We have become accustomed to always asking for any data given to us to be in a format that we can easily upload if we choose to do so (csv, spreadsheet, or txt).

There could be better charting, graphing, and forms available. Exact forms can sometimes be a little difficult and there could be an option with different user interfaces.

6-7 years

No. When we deployed this project we started with one app to let everyone familiarize themselves and then shared the larger app with many more connections and fields.

No. In the years we have used QB we have maybe experienced 3 times where the system was unavailable for an hour or less.

No, we have not encountered any issues. We started small and have grown exponentially adding more records and fields each year.

Their customer service is great! They reply to requests almost immediately or within a time frame that you can request.

Their technical support is top notch! They not only reply through email, customer portal, or phone, but will also set-up live scren displays so they can work through an issue while looking at your computer screen.

Yes, we used a standard database system that came with our other office software package.The system was cumbersome and was difficult to almost impossible to have multiple users on at one time.

Our initial set-up was very straightforward. We had a meeting prior to the set-up to decide what fields were needed to fulfill the needs of any reporting requests that we were aware of and from there I developed a design or map of sorts to develop our own app.

We made this decision in house based on the opinions, knowledge, and work experience of a new employee who had previous experience with Quickbase.

If we were to sit down and calculate how much money has been spent in the purchase of this product versus the salaries for the staff who are asked to fulfill the request, I would say this has been a good purchase for the price we pay.

When looking at the cost of QB versus other possible products be sure to look at what customer and technical support is available for a product that costs less, but also whether additional features are included or must be purchased as an add-on.

No, a new employee at the time had prior knowledge and work experience with Quickbase, so we did not evaluate other options at the initial purchase. Since then we have started looking at other lower cost options, but have not found something that meets all the same needs that Quickbase has been able to fulfill.

If you are unsure of your choice, sign-up for their free trial. Review some of the already built apps and look at how easy it is to build your own apps. Post a question and see how quickly someone responds. I'm sure you will find this product and service hard to beat.