It has superb ease of use and no code needed to create and build apps and databases. It is highly customizable and flexible from entry level use to advanced build features.
LCMS Administrator at a tech vendor with 501-1,000 employees
This solution has been seamless in its functionality
Pros and Cons
- "It has superb ease of use and no code needed to create and build apps and databases."
- "Access to more standard default layouts and sample builds would be useful, and access to more training on use and flexibility."
What is most valuable?
How has it helped my organization?
This allows our company to maintain records of products created, versioning, costs and production schedules. It also allows for communication with our RLMS.
What needs improvement?
Access to more standard default layouts and sample builds would be useful, and access to more training on use and flexibility.
For how long have I used the solution?
I have been with the company for two years. We have used this the entire time for both inventory and production task flow.
Buyer's Guide
QuickBase
November 2024
Learn what your peers think about QuickBase. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
What was my experience with deployment of the solution?
I was not involved with the deployment. When I started with the company that I work for, we were already using this platform.
What do I think about the stability of the solution?
I have never had an issue with stability or service being down or slow. This solution has been seamless in its functionality.
What do I think about the scalability of the solution?
The only issue we have run into is the lack of support for Chinese language translation for our expansion into the Chinese market.
How are customer service and support?
Customer Service:
I have never had to interface with customer support for this product. We interface with an internal person for our support, which is then escalated by them, if necessary.
Technical Support:I have never had to interface with technical support for this product. We interface with an internal person for our support, which is then escalated by them, if necessary.
Which solution did I use previously and why did I switch?
No, for the way we use this, we have not switched from this platform. It has been considered to be replaced in the future, but the costs of abandoning have been prohibitive.
How was the initial setup?
I was not involved with the initial setup. When I started with the company I work for, we were already using this platform.
What about the implementation team?
I believe this was implemented through an in-house team. The person who manages it currently was self-taught and had not used the product prior. We have recently hired a second person, who is more familiar with the product.
What was our ROI?
I do not have access to our ROI for the use of this product, although it does allow us to capitalize the production costs of our products over the lifespan of the product.
What's my experience with pricing, setup cost, and licensing?
Make sure that you carefully plan the layout of your apps, and manage requests so the apps themselves do not become too large to manage.
Which other solutions did I evaluate?
When I started with the company I work for, we were already using this platform.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Specialist at a tech vendor with 1-10 employees
The flexibility of setting up reports even for short-term needs has been very valuable.
Pros and Cons
- "We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared."
- "I would like to see better options for producing paper reports from Quick Base, rather than viewing things exclusively on screen."
What is most valuable?
We have made good use of the ability in QuickBase to add multiple apps for various departments and purposes, while some apps are shared. The flexibility of setting up reports even for short-term needs has also been very valuable.
How has it helped my organization?
QuickBase has improved communication between departments about what's going on with our customers, which improves our ability to work well with and for our customers.
What needs improvement?
I would like to see better options for producing paper reports from Quick Base, rather than viewing things exclusively on screen. On the other hand, paper reports are not really the heart of what QuickBase is supposed to do for people.
For how long have I used the solution?
2+ years
What was my experience with deployment of the solution?
Our deployment went very smoothly. Adoption ramped up pretty quickly as people saw and heard others talk about the ease of use and usefulness of the product.
What do I think about the stability of the solution?
No. We have not had any problems with QuickBase's stability. QuickBase has always been available when we need it, with adequate warning for planned updates and minimal outages.
What do I think about the scalability of the solution?
No. We have not had any problems with QuickBase's scalability. We started out with a couple of users and a single app, and now have multiple apps and everyone in our organization using it with great success and no real hiccups.
How are customer service and technical support?
Customer Service:
QuickBase has good customer service, both for users of the apps and creators of the apps. They offer regular webinar type training, newsletters, built-in help, and user community type support that can answer most questions.
Technical Support:QuickBase has good technical support as well. We have never had a problem that we could not either solve ourselves with the resources QuickBase makes available or by contacting them and getting answers pretty quickly.
Which solution did I use previously and why did I switch?
Yes. We used multiple different solutions, and we switched because QuickBase offered us the possibility of bringing disparate departments doing similar things that it would be good for everyone to know about into one system.
How was the initial setup?
The initial setup was both straightforward and complex, in that it required complex thinking and decision-making about what we wanted/needed QuickBase to do, while actually setting it up to do what we wanted/needed it to do was relatively straightforward.
What about the implementation team?
We implemented through an in-house team, although QuickBase did provide a vendor team that helped us along the way and got us up on our feet with an initial, basic app before totally leaving us on our own.
What was our ROI?
I can't give specific numbers here, but we feel that this has been an excellent move for our company, reducing the number of software solutions we have to use and accomplishing more with that reduced number.
What's my experience with pricing, setup cost, and licensing?
We felt the pricing and licensing for QuickBase were easy enough to understand, fair and competitive, especially since QuickBase replaced multiple solutions for our organization.
Which other solutions did I evaluate?
We looked at Bridgetrack, SalesForce and others, though I don't recall everything we considered, since it has been years since we did the initial research. QuickBase very quickly rose to the top as head and shoulders above our other options.
What other advice do I have?
Get buy-in from as many people as possible before purchasing QuickBase, so that everyone feels a part of things from the beginning. Your largest hurdle to overcome will be getting the people in your organization on the same page, rather than actually getting Quick Base to do what you need/want it to do.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
QuickBase
November 2024
Learn what your peers think about QuickBase. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Application Development Analyst at a financial services firm with 501-1,000 employees
Easy to use software that can be flexible in customizing applications to fit a variety of needs.
What is most valuable?
The best part of QuickBase is the ease of use. Its very easy for anybody with some type of programming knowledge or state of mind to jump in and start creating new applications in their software. Its just as easy for users to log in and use these custom built applications.
How has it helped my organization?
I work at a small bank and this software has improved our organization and tracking of current projects tats currently happening or will happen in the future and how our internal audit department keeps track of their audit cases and findings.
What needs improvement?
The only thing I could complain about from QuickBase is when trying to piece together some complicated functionality into their software, it can sometimes be hard to review and troubleshoot issue with this and locate the problem areas.
For how long have I used the solution?
We've been using this for over a year now.
What was my experience with deployment of the solution?
There was no issues with deployment, set up was as easy and as painless as possible. Intuit host the servers that our QuickBase is on and once we got set up we quickly found our first application that we used for project management in the current pre built applications that QuickBase offers.
What do I think about the stability of the solution?
I have never encountered any issues with stability from QuickBase. This is a web application and it runs through the web browser. I have tested QuickBase with Internet explorer, Firefox, and I frequently use Chrome.
What do I think about the scalability of the solution?
I have not encountered any issues with scalability with QuickBase. Its easy to develop and deploy out applications that can be used by one or two users or hundreds of users.
How are customer service and technical support?
Customer Service:
I would highly rate the customer service that QuickBase provides. During the initial purchase and setup the QuickBase employee was very helpful with helping us decide on which plan to go with and providing us training resources to use.
Technical Support:I cant rate the level of technical support I have received because I haven't had a situation on which i need to get in contact with technical support.
Which solution did I use previously and why did I switch?
We did not have a previous solution before QuickBase. This software was brought in too help us organize our projects and make day to day things easier.
How was the initial setup?
I would have to say that the initial setup was very straightforward and easy process. This was made even easier by the sales rep helping us through the whole process.
What about the implementation team?
This was implemented through a in house team. The setup was so easy that we was able to find our first application in a pre built list of applications then customize it then push it out for use with in a short time frame.
What was our ROI?
I feel like the return on investment is very high. We opted to start with the base QuickBase package and upgrade as we needed to and the starting price for QuickBase is very reasonable compared to the services and features included in the software.
What's my experience with pricing, setup cost, and licensing?
Our company decided to start with the base package QuickBase offers and go from there. QuickBase allows you to upgrade your features and the quantity of users whenever you need too.
Which other solutions did I evaluate?
Before we chose QuickBase I don't believe that we looked into other solutions other than QuickBase. We was impressed by the price and available functionality that we went with QuickBase after we saw a demo of it.
What other advice do I have?
I would 100% recommend QuickBase to any company that's looking for a easy to use software that can be very flexible in customizing applications to fit a variety and needs and wants.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Application Developer and Analyst at a real estate/law firm with 51-200 employees
The ability to give access to data that was previously maintained in a spreadsheet has changed how we operate.
What is most valuable?
The ability to give access to data that was previously maintained in a spreadsheet has really changed how the business operates. Rather than people working off of potentially stale data everyone can get the latest data from just about anywhere.
How has it helped my organization?
We have greatly improved team to team collaboration. We are able to see where we are in the process and who is doing what tasks.
What needs improvement?
Increasing the number of native integrations with outside products. Quickbase is already starting to do it but having more integration out of the box with other services would make life a bit easier for new comers.
For how long have I used the solution?
I have been using the product for 6 years.
What was my experience with deployment of the solution?
We encountered a few bumps in the road mostly people being used to seeing things a certain way. However, because of Quickbase's flexibility we were generally able to work around most issues or remediate them entirely.
What do I think about the stability of the solution?
None so far. Quickbase is probably one of the more solid cloud platforms that we use here. I think there has maybe been one outage during business hours that might have caused an impact.
What do I think about the scalability of the solution?
No issues so far. We have gone from one app being used by one department to able 50 used across the company. We have yet to run in to any issues.
How are customer service and technical support?
Customer Service:
The customer service is good. I can tell that the people that work there really care about the product and that you are using it to its full potential.
Technical Support:Technical support is good but you need to be okay with entering tickets. Other than that when I have talked to support they have always fixed my issues quickly or pointed me in the right direction.
Which solution did I use previously and why did I switch?
The previous solution was using spreadsheets being emailed around and edited by a single person. It was not a viable solution going forward.
How was the initial setup?
The setup was straightforward as we already knew how to use the product. This certainly helped us to get up and running quickly.
What about the implementation team?
We implemented in-house. A couple of us had used Quickbase at previous jobs so it was easy to get up to speed. However, our colleagues who had not used Quickbase before quickly became experts.
What was our ROI?
While we have not done a real calculation, the company moves much more quickly as decision can be made using data that was previously unavailable.
What's my experience with pricing, setup cost, and licensing?
Start out small and see what you need. The pricing isn't bad compared to other cloud platforms. We spend less on Quickbase than we do on plenty of other things that provide much less value.
Which other solutions did I evaluate?
No we did not. We knew how to use Quickbase and knew that it was more than capable of the task required of it.
What other advice do I have?
I find Quickbase amazingly easy to work in. Once you know what you are doing you can fly around and build apps in hours, if not minutes.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Systems Analyst at a construction company with 1,001-5,000 employees
It provides a stable platform for creating web applications quickly in a low- to no-code environment.
What is most valuable?
QuickBase is a great tool in that it provides a very stable platform for creating web applications quickly in a low- to no-code environment.
How has it helped my organization?
We are beginning to replace processes that involved filling out a paper forms in the field that then had to be sent into the office.
What needs improvement?
Unless you go to the effort of coding a custom front end, all QuickBase apps have a distinctive QuickBase look and feel. It would be nice to customize at least the color theme to give some differentiation between the apps.
For how long have I used the solution?
I've used it for eight years.
What was my experience with deployment of the solution?
I wasn't involved in the initial deployment so I am not sure if there were any issues. As far as I know, everything went smoothly.
What do I think about the stability of the solution?
QuickBase really has been very stable. There have only been a few times when I have attempted to log in and it was down.
What do I think about the scalability of the solution?
We have not encountered any issues with scalability. Each app has its own user base and data. You can add as many as are needed.
How are customer service and technical support?
Customer Service:
Customer service with our QuickBase account has been great. There are many tools available for support and the user base is growing.
Technical Support:There are many tools available for support and the user base is growing. I really haven't needed to contact technical support directly. But the tools that they are providing are great.
Which solution did I use previously and why did I switch?
The tool that was used most before QuickBase was probably Excel. QuickBase can definitely replace many Excel spreadsheets, but Excel will never go away.
How was the initial setup?
The setup for each new user is extremely easy. It is as simple as providing an email address. The user then just has to set up a password.
What about the implementation team?
We implemented through an in-house team. We didn't require the expertise of a vendor team. QuickBase is really easy to implement, even on a large scale.
What was our ROI?
It is hard to calculate the return on investment since I am not sure how it is used throughout our enterprise organization.
What's my experience with pricing, setup cost, and licensing?
I would recommend anyone coming in from a big enterprise to negotiate their pricing. I'm sure that with additional users you can get a better price.
Which other solutions did I evaluate?
I wasn't involved in that initial process. My first introduction to QuickBase was at work where it was already being utilized.
What other advice do I have?
If you are someone who has utilized tools similar to Microsoft Access but would like to have a tool that works on the web, then QuickBase is definitely something that you should consider.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Database Developer at a non-profit with 501-1,000 employees
We've been able to automate some workflows and make a lot of other workflows more simple.
What is most valuable?
It's highly customizable. We can easily create our own applications in-house to meet our needs. Once you understand the platform, there is no shortage of possible solutions to design problems.
How has it helped my organization?
We've been able to automate some workflows and make a lot of other workflows more simple. Since everything is in the cloud, communication has improved tremendously.
What needs improvement?
There are some clunky things about the options and interface, but they're working to improve them and are highly responsive to customer feedback.
For how long have I used the solution?
I've used it for several years.
What was my experience with deployment of the solution?
Everything can be improved, and one of the benefits of this platform is that it is fast and easy to implement improvements.
What do I think about the stability of the solution?
I haven't had any problems or know of anyone who has in our organization at all. QuickBase has not had any issues with stability that I'm aware of.
What do I think about the scalability of the solution?
I haven't had any problems or know of anyone who has in our organization at all. QuickBase has not had any issues with scalability that I'm aware of.
How are customer service and technical support?
Customer Service:
Great, QuickBase is really responsive and always looking for customer feedback. Our rep is also a great go-to person and always responds quickly with very helpful insight.
Technical Support:Great, QuickBase is really responsive and always looking for customer feedback. Our rep is also a great go-to person and always responds quickly with very helpful insight.
Which solution did I use previously and why did I switch?
Our systems were really old and we were converting from spreadsheets and old relational databases, so we didn't really encounter this. We switched because we were so out-of-date that we needed new solutions.
How was the initial setup?
The initial setup is very simple and straightforward. Once you understand the platform, there is no shortage of solutions to design problems. The trickiest thing is always figuring out which solution will work best. The platform is really customizable so you can do a lot with it and improve over time.
What about the implementation team?
We implemented mostly in-house, but worked with one outside service provider for some content that needed a more elegant solution.
What was our ROI?
This is not applicable for us. We are a non-profit that needs systems for tracking our work, so the return is not quantifiable.
What's my experience with pricing, setup cost, and licensing?
The price point is very competitive and the terms of the contract are what you would expect. No surprises here as everything is pretty straight forward in my experience.
Which other solutions did I evaluate?
We looked at a few, but this offered the best customization and lowest sticker price for what we need it to do, so we are not using any other options.
What other advice do I have?
Once you understand the platform, there is no shortage of possible solutions to design problems. Try to train people outside of IT on the backend; one of the big benefits of QuickBase is it's accessibility to new low-tech users.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Student at University of Oklahoma at a university with 1,001-5,000 employees
The dynamic form rules allow a large number of possible permissions and accesses, but advanced users could use more programming options.
What is most valuable?
- The reporting is very powerful and very easy.
- Dynamic form rules allow a large number of possibilities as far as permissions and access.
How has it helped my organization?
- Less paperwork and better flow from department to department.
- Better communication and better customer service through reporting and notifications.
What needs improvement?
Make more programming options for advanced users.
Get rid of the limit on the number of dynamic form rules allowed in one form.
For how long have I used the solution?
2 years
What was my experience with deployment of the solution?
We encountered no issues with deployment outside of the expected tweaks we had to make in functionality. Tech support has been very very good.
What do I think about the stability of the solution?
In two years, our application has crashed only once. and the tech support at QuickBase had it back up in minutes. Very stable.
What do I think about the scalability of the solution?
Scalability is not a problem. We use a single application for many transactions, many departments and many different tasks/uses.
How are customer service and technical support?
Customer Service:
Level of customer service is amazing. Not only do they always quickly respond to any problem, they call periodically just to make sure everything is running smoothly.
Technical Support:Great tech support. Between the customer service when there is a problem and the community forum where QB professionals regularly answer questions, you can't beat it.
Which solution did I use previously and why did I switch?
No, we previously were doing everything by hand and on paper. We grew quickly and it became no longer viable to conduct business that way.
How was the initial setup?
The initial setup is very straightforward. You make an account and get with a representative and then you are on your way.
What about the implementation team?
We developed everything in-house. It is so intuitive that application can be developed, tested and launched by one person with limited programming experience.
What was our ROI?
Great return. We are able to do more business and more efficiently than before using QuickBase. The cost is tiny compared to what it has allowed us to accomplish.
What's my experience with pricing, setup cost, and licensing?
I would advise others to talk to a member of the QuickBase sales staff. They are very knowledgeable and will get you a plan to fit your needs.
Which other solutions did I evaluate?
Not many, when we saw all that Quickbase was capable of, we jumped on it. It was just what we were looking for in a business support application.
What other advice do I have?
QuickBase is very intuitive, very powerful and a great way to increase efficiency, productivity and overall performance of any business.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
QuickBase Admin at a financial services firm with 51-200 employees
One clean database - a company's dream come true
We struggled for several years with disparate databases for customers and prospects. Neither sales nor support staff were able to give the time needed to learn the other department's systems. After researching the many options, QuickBase seemed to give the most logical solution to our pressing CRM issues. And, its flexibility and multiple apps would allow us to add other workflow management schemes to our systems.
We have been thrilled to have all our info in one place. It is so convenient for people who are traveling on company business to be able to see their customers' info without being tied to a local computer, and to be able to update that info on the fly.
In the "old days" getting reports from the various systems required a lot of trial and error, specialized SQL statements written by the IT department, and more. Now, a few clicks and each employee can generate whatever report s/he needs right then and there.
What's missing? There are some lacks of congruence between the help files and the actual application, with "this information refers to a previous version of QuickBase" appearing somewhat frequently. It would be nice to have a QuickBase for Dummies sort of thing that reflects the current version (yes, I know that's not a QuickBase-produced item). And I am never a fan of grayed-out options that spring to life when one hovers over them. People of a certain age have enough problems seeing; when it's very challenging to tell what is active and what isn't, or even what exists and what doesn't, it can make using an application challenging. For example, on the page where one creates filters for reports, the criteria action options don't show up unless one hovers. And on the table creation (or deletion) page, the options are only faintly there until one gets right over them. (Now, that's probably good so one doesn't willy-nilly delete tables and mess everything up, but that's debatable if one can't even see the options.)
We are looking forward to implementing more and more features. In fact, our company is so excited about this product that they felt it was vital for me to attend the QuickBase Empower 2015 Conference!
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Disclosure: I am a real user, and this review is based on my own experience and opinions.
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QuickBase makes our company run so much smoother and we can see progress quickly. Try it you'll love it like we do. Great staff to work with also.