SailPoint Identity Security Cloud Reviews

We have made use of versions six, seven and eight and are currently using 8.2, the latest. 

We use the solution to create connectors, such as those involving Active Directory and GDVC for Oracle. We implement the solution towards this end. 

Access certification and provisioning are two of the solutions most valuable features. 

While the setup is very easy, the real difficulty lies in creating the connectors for work service. 

When it comes to queries and analysis, I find the reporting module to be very low, very simple. 

The solution could have better graphical features, in respect of ADDQ, when it comes to diagrams and pictures. The results for reporting use graphical layout. There should be better graphics for the interface in respect of reporting. 

We have been SailPoint IdentityIQ partners with America for one year and currently make use of the solution, same as IdentityNow, which we do with batch one or two. 

The solution is very stable. 

The solution is scalable. 

The technical support and community for SailPoint is great. 

While the setup is very easy, the real difficulty lies in creating the connectors for work service.

The deployment time varies with the project and client and can last anywhere from three months to a year or two. We have a smaller project involving 100 employees and a larger, more difficult, one involving 10,000. The latter requires a longer deployment period and more connectors. 

The solution is mainly geared toward SaaS, cloud-based services, which is the proper way to use it. I cannot think of a better use for it. 

We have hands on experience with SailPoint IdentityIQ. We work together with the SailPoint service professional and are in daily contact with their employees. 

I find the solution to be comprehensive. 

I would advise others to first create the connectors and provision in Active Directory or the the EHR system, human resource systems. One should implement the solution and the basic connectors, such as those concerning human resource applications or directory applications such as Active Directory. 

I rate SailPoint IdentityIQ as a nine out of ten. 

The solution is one of the main security products you need to control access and have visibility into what's happening in your organization. It helps with managing access to applications, ensuring governance, and obtaining certifications. 

The product's most valuable features are identity access control and access certifications. 

SailPoint IdentityIQ needs to improve its customization. It should also incorporate some standardized tools for implementation. 

I have been working with the product for seven years. 

The solution is stable as long as the implementation is correct. 

I rate SailPoint IdentityIQ's scalability an eight out of ten. 

I haven't contacted the technical support team yet. 

SailPoint IdentityIQ's usability depends on how well it is implemented. To set up the product, you must configure it like a web application. This involves setting up a web server and determining the number of servers needed based on the site's requirements. The setup process can vary in complexity depending on the client's environment. It can take a day to complete. 

SailPoint IdentityIQ is too expensive for small and medium companies. It is an expensive product. 

If a customer wants certain automation during the identity lifecycle - for example, when hiring someone, letting someone go, or moving someone from one organization to another - you can automate tasks based on various factors like their role or department. The product simplifies tasks, especially those where certain individuals require specific access levels based on their roles. With automation, administrators don't need to manually remember or assign access levels for each role or department. 

I rate the overall product a seven out of ten. 

The third party is the non-payroll staff of the University. IdentityNow is used to manage services.

We are happy with the SailPoint IdentityIQ’s stability.

SailPoint IdentityIQ could be cheaper.

I have been using SailPoint IdentityIQ for a few years.

SailPoint IdentityIQ is a scalable solution. We onboarded about 30,000 students, 7,000 staff, and 7,000 third parties that we need to manage on the platform. They use it themselves, and we just need to manage the numbers on the platform. People are managing it administratively within IT with five to six people.

We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.

The solution’s initial setup is complex.

We implemented SailPoint IdentityIQ through a consultant. The solution’s deployment takes around seven months.

We have seen a return on investment with SailPoint IdentityIQ because it manages our risks.

We pay an annual licensing cost for SailPoint IdentityIQ.

SailPoint IdentityIQ is deployed on-cloud in our organization. SailPoint IdentityIQ covers our whole portfolio, and its growth will depend on the growth of our numbers.

I would advise other users to be very sure of what they want to achieve and select the right product instead of being brand specific. In our case, SailPoint IdentityIQ matched the capabilities we sought.

Overall, I rate SailPoint IdentityIQ a seven out of ten.

SailPoint IdentityIQ is for identity and access management.

What I like most about SailPoint IdentityIQ is that it's simple to use and easy to configure and deploy.

The pricing for SailPoint IdentityIQ has room for improvement because it's more expensive than other products in the market. If there's a price reduction, that would be helpful.

Another area for improvement in the product is the technical support, which needs to be more friendly to customers.

I want custom form building and custom workflow features added to SailPoint IdentityIQ in its next release.

I started using SailPoint IdentityIQ in 2015, so I have almost eight years of experience with it.

SailPoint IdentityIQ is a very stable product.

SailPoint IdentityIQ is a scalable product.

The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an issue and ask for help, support will tell you that you need professional support, not just regular support.

The technical support team could be more friendly.

I'd give SailPoint IdentityIQ support a three on a scale of one to five.

I've tried Saviynt but compared to SailPoint IdentityIQ, Saviynt isn't stable. It also has fewer features compared to what you get from SailPoint IdentityIQ. For me, SailPoint IdentityIQ is better because of its stability, and it offers many features. However, cost-wise, Saviynt is cheaper.

SailPoint IdentityIQ has a straightforward setup. I'd rate its setup a five out of five.

SailPoint is expensive compared to its competitors. It's one of the most expensive products, so I'd rate it as one out of five, cost-wise.

I'm using SailPoint IdentityIQ, SailPoint IdentityNow, and Auth0.

My rating for SailPoint IdentityIQ is eight out of ten.

My company is a SailPoint partner.

As an academic institution, we have HR students and third parties.

The solution’s stability and performance are good.

The primary difference fundamentally is the state of the identity over time. So, the point-in-time identity drives the identity management, and that will improve the integrity of the identity management.

The connectors should be improved.

We had issues with the stability of the solution.

The solution is very scalable.

30-50 users are using this solution.

The initial setup depends on the type of proposition.

The product’s pricing depends on strategic servers. It is affordable for us to sustain ourselves.

I recommend the solution.

Overall, I rate the solution an eight out of ten.

We use SailPoint IdentityIQ mainly for employees. It's not a customer identity and access management tool. It's mainly for the workforce. All my clients choose SailPoint IdentityIQ because they need some tool that will govern and do the compliance at their end. We are mainly integrating all the applications for the organization, just like their HR, to do the governance in just one place, namely in SailPoint IdentityIQ. We're using SailPoint IdentityIQ for provisioning, granting access, taking access, automatic onboarding, and off-boarding. We also use SailPoint IdentityIQ for employees' joiner, mover, and leaver workflow. We use SailPoint IdentityIQ for automatically reprovisioning all the roles and accesses.

The most selling modules for SailPoint are the compliance manager and the life cycle manager. In addition, the password manager module is replacing the call center for any organization by doing self-service password services, resetting passwords, and unlocking accounts.

SailPoint IdentityIQ has a primitive AI engine. It doesn't compare to the autonomous engine that uses machine learning and deep learning in ForgeRock.

It would be great to have an autonomous engine that uses machine learning and deep learning to find orphan accounts, accesses not used by employees and extra accesses.

I have been doing a SailPoint IdentityIQ pre sales presentation for two years and a real product implementation for six months.

SailPoint IdentityIQ is a stable solution, and I rate it a nine out of ten for stability.

I rate SailPoint IdentityIQ less than five out of ten for scalability. To increase scalability, you need to increase servers, which is not easy.

The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical presence in the Middle East except through its partners and distributors. However, SailPoint IdentityIQ's remote support is always available. SailPoint IdentityIQ's technical support is good because they are always available when the partners or the implementation team face any issues.

Positive

The initial setup of SailPoint IdentityIQ was very easy, and I rate it a ten out of ten. We have an automatic deployment engine, so the deployment takes around an hour, not long.

SailPoint IdentityIQ is highly-priced, and I rate it an eight out of ten for pricing.

Our clients using SailPoint IdentityIQ are mainly in the banking sector, and the others are part of the Saudi Arabia government and ministry. For 12 years, SailPoint IdentityIQ twelve has been the leader of Gartner Magic Quadrant. All the market reports suggest SailPoint IdentityIQ when you're doing governance and compliance for your workforce. SailPoint IdentityIQ is even replacing other solutions like IBM and ServiceNow.

SailPoint IdentityIQ is a stable and reliable workforce identity and access management solution. If you're looking for a solution for the workforce, you should opt for SailPoint IdentityIQ, and if you're looking for a solution for the customer base, you should choose ForgeRock.

Overall, I rate SailPoint IdentityIQ a ten out of ten.

SailPoint started as a product for certification and governance. This is their most mature module and the first portion of the tool my clients want to implement.

But other valuable features are the strong user interface, quick ability to stand up solution, and many out of box connector.

This product, when implemented correctly, can streamline access control operations, reduce risk by provisioning and de-provisioning access quickly and hold approvers accountable for decisions on access.

There seems to be a rush to add new features in SailPoint. I would prefer cutting the amount of features in half to increase the stability, reduce the resource utilization and reduce bugs..

I have been using IdentityIQ and other Identity and Access Management solutions for over 3 years

We encountered major issues with the Active Directory connector caching configurations and concurrent major release upgrades. If you are running SailPoint 5.3, you need to update to 5.5, 6.0, 6.1, and 6.2 before upgrading to 6.3, it was a mess.

Although it seems to be getting better, for each deployment it seems a new set of bugs appear. There has never been a deployment where we have not encountered a product bug. If you are looking to do a deployment it may be better to deploy on the previous version with the latest patch than with a new version (e.g. 6.2.5 instead of 6.3).

Being based on Java, this tool is very heavy in memory and in processing. Word of advice, for large implementations be sure to use Intel processors. SailPoint supports Unix deployments, but it really is only better for smaller environments

SailPoint has a strong account management and support team, each company has an account manager and they are available to escalate issues quickly. Do not hesitate to escalate issues if they are time sensitive, sometimes it is tough to get their attention if something needs to be resolved quickly.

Similar to customer service, the technical support is strong. It might take a few times back and forth to get them out of the “try this and send us your logs” cycle, but getting them on a WebEx or LiveMeeting is a great way to watch them shine.

The initial setup is very straight forward and it takes around 30 minutes end to end. It is a Java app on a web server; you can do it locally very quickly.

The initial setup is very straight forward and it takes around 30 minutes end to end. It is a Java app on a web server so you can do it locally and very quickly.

We have had deployments with combinations of consultants, vendor hours(~200), and in house teams. The vendor help has always been very good, albeit sometimes you may get a fresh college graduate as an expert.

We achieve two returns in the investment in a SailPoint implementation. We were able to streamline access control related business processes and reduce identity management and access control risks, including potential audit/regulatory findings.

The other major players in the Identity Management space are Oracle OIM/OIA, Aveska and CA Technologies Identity Management. We had evaluated all via a vendor scorecard.

It is very difficult to go at this alone. If you are interested in implementing send your engineers to the SailPoint provisioning training and get a few experienced consultants to help you.

We are system integrators, so we implement and provide consulting around SailPoint. The product is used for identity governance, answering questions like who has access, what they have access to, and whether they should have access, especially for recertification. 

We create processes for role-based access control, attribute-based access control, and policy-based access control. We also handle joiners, movers, and leavers in the organization.

SailPoint helps save time and money, eliminate human error, ensure compliance, improve security, remove orphan identities, handle rogue identities, and ensure there are no redundant identities. 

Additionally, it reduces the operational overhead of audits.

The most valuable feature is the automation. The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic. It brings efficiency in onboarding identities, restoring and extending accesses, and terminating accesses.

The pricing could be improved. Another aspect is that IdentityIQ should be more widely available on the cloud, especially in regions like the Middle East where residency issues are present.

I have been working with IdentityIQ since 2016, which makes it eight years.

IdentityIQ deserves a rating of 12 out of ten for stability. It's extremely reliable.

The solution scales well as long as we provide the necessary resources. I would rate the scalability between 8.5 to nine outof ten.

I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest resorting to expert services.

Neutral

The setup process is complex. For us, being veterans, we know the process very well, and it goes smoothly.

We often help clients with the setup. We make the solution up and running and then hand it over to the client after providing knowledge transfer. We also provide managed services.

The pricing of SailPoint could be better.

Saviynt is a main competitor. However, SailPoint is better since it comes with a legacy and is available in both cloud and on-premises models, unlike Saviynt, which is cloud-only.

Depending on the use case, I recommend asking why SailPoint is needed, as it involves a significant commitment. It is not just a project but a long-term commitment or a marriage with the solution. I'd rate the solution ten out of ten.