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reviewer1277673 - PeerSpot reviewer
IT Consultant at a computer software company with 1,001-5,000 employees
Consultant
Assists with managing access to applications, ensuring governance, and obtaining certifications
Pros and Cons
  • "The solution is one of the main security products you need to control access and have visibility into what's happening in your organization. It helps with managing access to applications, ensuring governance, and obtaining certifications."
  • "SailPoint IdentityIQ needs to improve its customization. It should also incorporate some standardized tools for implementation."

What is our primary use case?

The solution is one of the main security products you need to control access and have visibility into what's happening in your organization. It helps with managing access to applications, ensuring governance, and obtaining certifications. 

What is most valuable?

The product's most valuable features are identity access control and access certifications. 

What needs improvement?

SailPoint IdentityIQ needs to improve its customization. It should also incorporate some standardized tools for implementation. 

For how long have I used the solution?

I have been working with the product for seven years. 

Buyer's Guide
SailPoint Identity Security Cloud
October 2024
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable as long as the implementation is correct. 

What do I think about the scalability of the solution?

I rate SailPoint IdentityIQ's scalability an eight out of ten. 

How are customer service and support?

I haven't contacted the technical support team yet. 

How was the initial setup?

SailPoint IdentityIQ's usability depends on how well it is implemented. To set up the product, you must configure it like a web application. This involves setting up a web server and determining the number of servers needed based on the site's requirements. The setup process can vary in complexity depending on the client's environment. It can take a day to complete. 

What's my experience with pricing, setup cost, and licensing?

SailPoint IdentityIQ is too expensive for small and medium companies. It is an expensive product. 

What other advice do I have?

If a customer wants certain automation during the identity lifecycle - for example, when hiring someone, letting someone go, or moving someone from one organization to another - you can automate tasks based on various factors like their role or department. The product simplifies tasks, especially those where certain individuals require specific access levels based on their roles. With automation, administrators don't need to manually remember or assign access levels for each role or department. 

I rate the overall product a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT Architect at University of Stellenbosch
Real User
Top 5Leaderboard
A stable solution that can be used for risk management, but it could be made cheaper
Pros and Cons
  • "We are happy with the SailPoint IdentityIQ’s stability."
  • "SailPoint IdentityIQ could be cheaper."

What is our primary use case?

The third party is the non-payroll staff of the University. IdentityNow is used to manage services.

What is most valuable?

We are happy with the SailPoint IdentityIQ’s stability.

What needs improvement?

SailPoint IdentityIQ could be cheaper.

For how long have I used the solution?

I have been using SailPoint IdentityIQ for a few years.

What do I think about the scalability of the solution?

SailPoint IdentityIQ is a scalable solution. We onboarded about 30,000 students, 7,000 staff, and 7,000 third parties that we need to manage on the platform. They use it themselves, and we just need to manage the numbers on the platform. People are managing it administratively within IT with five to six people.

How are customer service and support?

We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.

How was the initial setup?

The solution’s initial setup is complex.

What about the implementation team?

We implemented SailPoint IdentityIQ through a consultant. The solution’s deployment takes around seven months.

What was our ROI?

We have seen a return on investment with SailPoint IdentityIQ because it manages our risks.

What's my experience with pricing, setup cost, and licensing?

We pay an annual licensing cost for SailPoint IdentityIQ.

What other advice do I have?

SailPoint IdentityIQ is deployed on-cloud in our organization. SailPoint IdentityIQ covers our whole portfolio, and its growth will depend on the growth of our numbers.

I would advise other users to be very sure of what they want to achieve and select the right product instead of being brand specific. In our case, SailPoint IdentityIQ matched the capabilities we sought.

Overall, I rate SailPoint IdentityIQ a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SailPoint Identity Security Cloud
October 2024
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
IT Architect at University of Stellenbosch
Real User
Top 5Leaderboard
An affordable and high performance solution for management
Pros and Cons
  • "The solution’s stability and performance are good."
  • "The connectors should be improved."

What is our primary use case?

As an academic institution, we have HR students and third parties.

What is most valuable?

The solution’s stability and performance are good.

What needs improvement?

The primary difference fundamentally is the state of the identity over time. So, the point-in-time identity drives the identity management, and that will improve the integrity of the identity management.

The connectors should be improved.

What do I think about the stability of the solution?

We had issues with the stability of the solution.

What do I think about the scalability of the solution?

The solution is very scalable.

30-50 users are using this solution.

How was the initial setup?

The initial setup depends on the type of proposition.

What's my experience with pricing, setup cost, and licensing?

The product’s pricing depends on strategic servers. It is affordable for us to sustain ourselves.

What other advice do I have?

I recommend the solution.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RadaSaeed - PeerSpot reviewer
Sailpoint implementation Engineer at Starlink Ukraine
Reseller
Top 20
A stable and reliable workforce identity and access management solution
Pros and Cons
  • "The most selling modules for SailPoint are the compliance manager and the life cycle manager."
  • "SailPoint IdentityIQ has a primitive AI engine."

What is our primary use case?

We use SailPoint IdentityIQ mainly for employees. It's not a customer identity and access management tool. It's mainly for the workforce. All my clients choose SailPoint IdentityIQ because they need some tool that will govern and do the compliance at their end. We are mainly integrating all the applications for the organization, just like their HR, to do the governance in just one place, namely in SailPoint IdentityIQ. We're using SailPoint IdentityIQ for provisioning, granting access, taking access, automatic onboarding, and off-boarding. We also use SailPoint IdentityIQ for employees' joiner, mover, and leaver workflow. We use SailPoint IdentityIQ for automatically reprovisioning all the roles and accesses.

What is most valuable?

The most selling modules for SailPoint are the compliance manager and the life cycle manager. In addition, the password manager module is replacing the call center for any organization by doing self-service password services, resetting passwords, and unlocking accounts.

What needs improvement?

SailPoint IdentityIQ has a primitive AI engine. It doesn't compare to the autonomous engine that uses machine learning and deep learning in ForgeRock.

It would be great to have an autonomous engine that uses machine learning and deep learning to find orphan accounts, accesses not used by employees and extra accesses.

For how long have I used the solution?

I have been doing a SailPoint IdentityIQ pre sales presentation for two years and a real product implementation for six months.

What do I think about the stability of the solution?

SailPoint IdentityIQ is a stable solution, and I rate it a nine out of ten for stability.

What do I think about the scalability of the solution?

I rate SailPoint IdentityIQ less than five out of ten for scalability. To increase scalability, you need to increase servers, which is not easy.

How are customer service and support?

The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical presence in the Middle East except through its partners and distributors. However, SailPoint IdentityIQ's remote support is always available. SailPoint IdentityIQ's technical support is good because they are always available when the partners or the implementation team face any issues.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of SailPoint IdentityIQ was very easy, and I rate it a ten out of ten. We have an automatic deployment engine, so the deployment takes around an hour, not long.

What's my experience with pricing, setup cost, and licensing?

SailPoint IdentityIQ is highly-priced, and I rate it an eight out of ten for pricing.

What other advice do I have?

Our clients using SailPoint IdentityIQ are mainly in the banking sector, and the others are part of the Saudi Arabia government and ministry. For 12 years, SailPoint IdentityIQ twelve has been the leader of Gartner Magic Quadrant. All the market reports suggest SailPoint IdentityIQ when you're doing governance and compliance for your workforce. SailPoint IdentityIQ is even replacing other solutions like IBM and ServiceNow.

SailPoint IdentityIQ is a stable and reliable workforce identity and access management solution. If you're looking for a solution for the workforce, you should opt for SailPoint IdentityIQ, and if you're looking for a solution for the customer base, you should choose ForgeRock.

Overall, I rate SailPoint IdentityIQ a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
PeerSpot user
Tech Consulting Sr Associate at a consultancy with 10,001+ employees
Real User
It has many valuable features however I would prefer cutting the amount of features in half to increase the stability

What is most valuable?

SailPoint started as a product for certification and governance. This is their most mature module and the first portion of the tool my clients want to implement.

But other valuable features are the strong user interface, quick ability to stand up solution, and many out of box connector.

How has it helped my organization?

This product, when implemented correctly, can streamline access control operations, reduce risk by provisioning and de-provisioning access quickly and hold approvers accountable for decisions on access.

What needs improvement?

There seems to be a rush to add new features in SailPoint. I would prefer cutting the amount of features in half to increase the stability, reduce the resource utilization and reduce bugs..

For how long have I used the solution?

I have been using IdentityIQ and other Identity and Access Management solutions for over 3 years

What was my experience with deployment of the solution?

We encountered major issues with the Active Directory connector caching configurations and concurrent major release upgrades. If you are running SailPoint 5.3, you need to update to 5.5, 6.0, 6.1, and 6.2 before upgrading to 6.3, it was a mess.

What do I think about the stability of the solution?

Although it seems to be getting better, for each deployment it seems a new set of bugs appear. There has never been a deployment where we have not encountered a product bug. If you are looking to do a deployment it may be better to deploy on the previous version with the latest patch than with a new version (e.g. 6.2.5 instead of 6.3).

What do I think about the scalability of the solution?

Being based on Java, this tool is very heavy in memory and in processing. Word of advice, for large implementations be sure to use Intel processors. SailPoint supports Unix deployments, but it really is only better for smaller environments

How are customer service and technical support?

Customer Service:

SailPoint has a strong account management and support team, each company has an account manager and they are available to escalate issues quickly. Do not hesitate to escalate issues if they are time sensitive, sometimes it is tough to get their attention if something needs to be resolved quickly.

Technical Support:

Similar to customer service, the technical support is strong. It might take a few times back and forth to get them out of the “try this and send us your logs” cycle, but getting them on a WebEx or LiveMeeting is a great way to watch them shine.

Which solution did I use previously and why did I switch?

The initial setup is very straight forward and it takes around 30 minutes end to end. It is a Java app on a web server; you can do it locally very quickly.

How was the initial setup?

The initial setup is very straight forward and it takes around 30 minutes end to end. It is a Java app on a web server so you can do it locally and very quickly.

What about the implementation team?

We have had deployments with combinations of consultants, vendor hours(~200), and in house teams. The vendor help has always been very good, albeit sometimes you may get a fresh college graduate as an expert.

What was our ROI?

We achieve two returns in the investment in a SailPoint implementation. We were able to streamline access control related business processes and reduce identity management and access control risks, including potential audit/regulatory findings.

What's my experience with pricing, setup cost, and licensing?

The other major players in the Identity Management space are Oracle OIM/OIA, Aveska and CA Technologies Identity Management. We had evaluated all via a vendor scorecard.

What other advice do I have?

It is very difficult to go at this alone. If you are interested in implementing send your engineers to the SailPoint provisioning training and get a few experienced consultants to help you.

Disclosure: My company has a business relationship with this vendor other than being a customer: My firm is a partner with SailPoint and we are in a joint business relationship.
PeerSpot user
it_user194400 - PeerSpot reviewer
it_user194400Technical Lead System Administrator at a insurance company with 501-1,000 employees
Vendor

Solid overview of product, appreciated.

Governance Specialist Tl at CarePlus
Real User
Automated and integrates well with other platforms
Pros and Cons
  • "A feature of SailPoint IdentityIQ that I like best is that it has good integration with other platforms. My company is using ADP here in Brazil, and SailPoint IdentityIQ works very, very well with it. My company is also using the solution for governance evaluation, segregation, and other access tests. For my company, SailPoint IdentityIQ is a very important solution, especially because it's automated, and there's a huge audit and risk issue here in Brazil."
  • "In the past, we had a lot of problems with SailPoint IdentityIQ, particularly in providing access and provisioning. There were some gaps in the operation of the solution because they were manual rather than automated, and the users and administrators were given access directly via Active Directory, and it wasn't appropriate for us at the time to use. In terms of integration, we could provide a more automated solution after a minimum number of years, but not in the SailPoint IdentityIQ platform, but there were problems in the registration, for example, with putting information inside ADP, but in general, we were able to solve those problems, and after implementing SailPoint IdentityIQ we had increased evaluations."

What is our primary use case?

We're using SailPoint IdentityIQ for these purposes: user access, authentication, and governance review access.

How has it helped my organization?

SailPoint IdentityIQ has improved my organization as it's used mainly to provide access to first-time users and also for other actions around managing access.

What is most valuable?

A feature of SailPoint IdentityIQ that I like best is that it has good integration with other platforms. My company is using ADP here in Brazil, and SailPoint IdentityIQ works very, very well with it. My company is also using the solution for governance evaluation, segregation, and other access tests. For my company, SailPoint IdentityIQ is a very important solution, especially because it's automated, and there's a huge audit and risk issue here in Brazil.

What needs improvement?

In the past, we had a lot of problems with SailPoint IdentityIQ, particularly in providing access and provisioning. There were some gaps in the operation of the solution because they were manual rather than automated, and the users and administrators were given access directly via Active Directory, and it wasn't appropriate for us at the time to use.

In terms of integration, we could provide a more automated solution after a minimum number of years, but not in the SailPoint IdentityIQ platform, but there were problems in the registration, for example, with putting information inside ADP, but in general, we were able to solve those problems, and after implementing SailPoint IdentityIQ  we had increased evaluations.

For how long have I used the solution?

I've been using SailPoint IdentityIQ for two years.

What do I think about the stability of the solution?

SailPoint IdentityIQ is a stable solution.

How are customer service and support?

We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for support.

Which solution did I use previously and why did I switch?

Ten of our administrators used Append to control executive activities prior to using SailPoint IdentityIQ, but in general, we found SailPoint IdentityIQ to be more useful in maintaining information, access roles, and permissions. The solution does exactly what we needed it to do.

How was the initial setup?

The initial setup for SailPoint IdentityIQ was straightforward.

What about the implementation team?

We used a third party to implement SailPoint IdentityIQ, particularly in the beginning, but nowadays, we can implement the solution on our own. In the beginning, we had a problem with the rules inside the platform, but the third party helped us in solving the problem and installed and configured SailPoint IdentityIQ appropriately.

What was our ROI?

Right now, I'm not sure if there's ROI from SailPoint IdentityIQ, but within a few months or so, there will be.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, SailPoint IdentityIQ is affordable. It's not cheap, and it's not expensive, so the solution is in the middle, price-wise. It also didn't have additional costs, even if my company had different teams that took care of auditing and provisioning and projects that used SailPoint IdentityIQ.

Which other solutions did I evaluate?

We evaluated other solutions, but SailPoint IdentityIQ proved to be more adequate for us to use, and we found that not a single solution or tool was exactly better than SailPoint IdentityIQ.

What other advice do I have?

I'm not sure about the version of SailPoint IdentityIQ my company is using, but it's probably the newest version.

My company has ten administrators of SailPoint IdentityIQ and around one thousand users. Ten technicians maintain the solution. My company maintains the solution and always keeps it updated, so integrating other solutions to SailPoint IdentityIQ won't be a problem.

In terms of rating SailPoint IdentityIQ, nine is a good score for me. My company is very happy with the solution.

My company is a customer of SailPoint IdentityIQ.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1553463 - PeerSpot reviewer
Senior Solution Architect at a tech services company with 51-200 employees
MSP
A flexible and stable solution with a lot of out-of-the-box functionalities and good value for money
Pros and Cons
  • "It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc. Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that."
  • "They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same."

What is our primary use case?

There are a lot of use cases. About 90% of our clients are using this solution for internal identity management. Only one client is using SailPoint for external customers. 

About 70% or 80% of deployments are on the cloud, and about 30% or 20% of deployments are on-premise. We have two customers who have on-premise deployments.

What is most valuable?

It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc.

Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that.

What needs improvement?

They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the stability of the solution?

It is absolutely stable.

What do I think about the scalability of the solution?

It is scalable. It can support tens of millions of identities. We have a total of nine clients. Eight clients use it internally. One client is using SailPoint for external customers, and it is a very large deployment. They have about a million and a half customers.

We do not offer support because support is provided by SailPoint, but we can act as the first line of support. We have around seven people who are actively doing SailPoint tasks.

How are customer service and technical support?

Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.

Which solution did I use previously and why did I switch?

We had some experience with Microsoft and IBM in the past, but these solutions are not so good. They're very expensive, and Microsoft and IBM are not flexible in pricing. 

We decided to go with SailPoint because, as a company, they are flexible. Their partner discounts are also good. SailPoint is a really good company. It is a new generation company like some of the other competitors and vendors.

How was the initial setup?

Its installation is easy, but it depends on how many and what types of identity sources you have. If you have well-defined sources, such as active directory, LDAP directory, or some other application directories, it is very easy, but if you have only databases with identities, it could be challenging. It is not always easy to deploy identity management solutions in organizations because there are too many identity sources that have to be integrated.

The deployment duration depends on the scale, complexity, and number of sources. Typically, in enterprise organizations, it could take from six to nine months to cover the whole organization. It can even take a year. For customers with less than 20,000 or 30,000 active users, you can deploy it in less than three months.

What's my experience with pricing, setup cost, and licensing?

Its price is okay. It provides good value for money.

It is subscription-based. You can go for a one-year or three-year subscription.

What other advice do I have?

I would absolutely recommend this product. It is a good product.

I would rate SailPoint IdentityIQ a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
RiyasAbdulkhader - PeerSpot reviewer
Security Consultant at a financial services firm with 10,001+ employees
Real User
Top 10
Offers file access control with many integration capabilities
Pros and Cons
  • "This solution is great for providing control access across your environment."
  • "I would like for the next release to have a more user-friendly interface."

What is our primary use case?

We have a central server and use SailPoint to provide us access to all user/admin accounts/files. There are a lot of integration options that we have not taken advantage of yet - it is possible that in the future, a customer will want to integrate their HR system with SailPoint.

What is most valuable?

This solution is great for providing control access across your environment.

What needs improvement?

I would like for the next release to have a more user-friendly interface.

What do I think about the stability of the solution?

This is a stable solution that is widely used because it is dominant within the industry.

What do I think about the scalability of the solution?

This solution can be expanded so I would say that it is scalable. The solution can accommodate thousands of users, there are maybe sixty of seventy thousand users within my organization.

How are customer service and support?

Technical support is good.

How was the initial setup?

This solution takes a long tome to deploy, but it is not complex to setup. A medium-scale deployment will take you about one year.

The system requires about ten to fifteen people to maintain from various teams i.e. active directory, access management, security etc.

What's my experience with pricing, setup cost, and licensing?

You are able to get discounts if you plan to use the tool for the long-term i.e. discounts for 5+ years of usage.

What other advice do I have?

I would recommend this solution to anyone looking into it and would rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free SailPoint Identity Security Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free SailPoint Identity Security Cloud Report and get advice and tips from experienced pros sharing their opinions.