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reviewer1542723 - PeerSpot reviewer
Solution Architect – Identity and Access Management , Platform services at a pharma/biotech company with 10,001+ employees
Real User
Stable and scalable with a good concept and design, but it is too technical and needs more connectors and better pricing
Pros and Cons
  • "The basic concept is most valuable. I like how they have designed the solution. They create an Identity Cube, and then they do all the processes and configuration around the Identity Cube."
  • "It is too technical. You need really good technical skills in Java and other technologies, which are hard to find. If they can make it easier so that things can be done with a few clicks, it will be great."

What is our primary use case?

We use it to automate onboarding and offboarding processes.

What is most valuable?

The basic concept is most valuable. I like how they have designed the solution. They create an Identity Cube, and then they do all the processes and configuration around the Identity Cube. 

What needs improvement?

It is too technical. You need really good technical skills in Java and other technologies, which are hard to find. If they can make it easier so that things can be done with a few clicks, it will be great.

It should also have more standard connectors. Its price should also be reduced.

For how long have I used the solution?

I have been using this solution for more than 15 years.

Buyer's Guide
SailPoint Identity Security Cloud
October 2024
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is surely stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

I have not interacted with their technical support.

How was the initial setup?

Its initial setup is not straightforward. No identity management solution is straightforward.

What's my experience with pricing, setup cost, and licensing?

It is a costly solution. Its cost, for sure, should be reduced.

What other advice do I have?

If you want to use a non-Microsoft application, then, for sure, go with SailPoint, but if your use cases are only using Microsoft applications, then go with Microsoft.

I would rate SailPoint IdentityIQ a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1265919 - PeerSpot reviewer
Principal Solution Engineer at a tech services company with 11-50 employees
Real User
Stable but implementations often fail and the setup could be simplified
Pros and Cons
  • "The solution is stable and reliable."
  • "The connectors are far too manual. This needs to be automated a bit."

What is our primary use case?

We primarily use the solution for regular connectors with LVAT connectors, Workday connectors, and Provision.

What is most valuable?

You can scale the solution if you need to.

The solution is stable and reliable.

What needs improvement?

The solution has plenty of places that need improvement and attention.

The connectors are far too manual. This needs to be automated a bit.

The provision is not very intuitive. The interface is not user-friendly at all. They could redesign a lot of its functionality to make it easier to use.

The initial setup could be simplified. It's difficult right now.

Implementations rarely go well.

I can't think of other features that I would like to see in a future release.

For how long have I used the solution?

I've been using the solution for about ten years now. It's been a long time - a decade at this point.

What do I think about the stability of the solution?

The solution is reliable. It doesn't have bugs or glitches that affect its performance. It doesn't crash. It's stable.

What do I think about the scalability of the solution?

You can scale the solution quite easily. That wouldn't be a problem for a company.

Which solution did I use previously and why did I switch?

I have experience with NetIQ, and I prefer it to this solution.

How was the initial setup?

The initial setup isn't really complex, but it is difficult. It could be simplified in many ways. Right now, it's not straightforward. Up to 80% of implementations do not go to plan.

What about the implementation team?

We handled the implementation ourselves. We didn't use an integrator or reseller to assist us during the initial setup. It was all handled in-house.

What other advice do I have?

Our organization does not have any business relationship with the product.

I don't believe I would recommend the solution. I'd advise other organizations to use NetIQ instead. It's a better solution, in my opinion.

I'd rate the solution five out of ten overall.

 80% of my job is handling a software spike. If the project has failed, then I'm the one coming in to help clients and doing it for them. I've noticed that 80% of all SailPoint implementations do not go well.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SailPoint Identity Security Cloud
October 2024
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
PeerSpot user
Information Security Analyst at a financial services firm with 10,001+ employees
Real User
Simplified access certification and Identity Life Cycle Management

Valuable Features:

    Access Governance has become and integral part of cyber security. It is essential to keep track of who has what access. Sailpoint IIQ simplifies this by providing an OOTB module for access certification. Administrators can create, schedule and design certification with just a few clicks.

    A lot of OOTB connectors for managing various types of applications. Simplified process for application on boarding and provisioning.

Improvements to My Organization:

Simplified Access Governance and Life Cycle Management. Easy to implement in comparison to other IAM tools.

Room for Improvement:

Should have authentication modules as well

Deployment Issues:

We had no issues with the deployment.

Stability Issues:

We had no issues with the stability.

Scalability Issues:

There were no issues with scaling it for our needs.

Initial Setup:

The initial setup is straightforward. Easy installation and configuration.

Other Advice:

Implement Sailpoint IIQ for Access Governance and for simplified Identity Management.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user464178 - PeerSpot reviewer
it_user464178CA Siteminder at a tech services company with 5,001-10,000 employees
Real User

hello Mukul Anand im looking for Sailpoint IQ stuff please help me v.sandeep401@gmail.com this my email id

reviewer1436817 - PeerSpot reviewer
Vice President Sales at a tech vendor with 1-10 employees
Real User
Scalable access governance system that removes manual approvals and makes teams more productive
Pros and Cons
  • "This solution has made our team more effective. We need less manual approvals when someone new joins our company. There is less paperwork and fewer support tickets raised for access."
  • "The cost of this solution is high. The technical assistance center could be improved. They're very good, but considering the intricacies of the solution, they can further improve."

What is our primary use case?

We use this solution for identity governance and to understand who has access to what and whether that access should be granted or not. We also use it for access to recertification automation which provides a complete report of who has what access in the organization at the press of a button. We are able to automate the entire process of joiners, movers, levers and the provisioning and deprovisioning of identities. 

When someone joins any organization, all their roles and access is provided at the click of a button. When they move from one department to the other, the accesses which are not required are revoked, and the ones which are necessary are provisioned. Sailpoint offers complete automation of the lifecycle of any user.

We are able to offer on-prem on cloud based deployments, depending on our customer's requirements. 

How has it helped my organization?

This solution has made our team more effective. We need less manual approvals when someone new joins our company. There is less paperwork and fewer support tickets raised for access. 

What is most valuable?

The number of integrations that they have is amazing. The flexibility of the tool is great and you can really customize a lot. The dashboards that can be created are very useful. The proactive revoking of accesses in the case of an attack is amazing.

What needs improvement?

The cost of this solution is high. The technical assistance center could be improved. They're very good, but considering the intricacies of the solution, they can further improve.

For how long have I used the solution?

We have been using this solution for six and a half years.

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a very scalable solution. A couple of million users can be scaled overnight.

How are customer service and support?

I would rate this solution's technical support a three and a half out of five. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is complex due to the handling of identity and access management. If you have the expertise and if you are trained well, then it is not difficult. Deployment takes between three and twelve months.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution. I would rate it a two and a half out of five for pricing. 

What other advice do I have?

I would recommend Sailpoint to others. 

I would rate this solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: implementer
PeerSpot user
reviewer856167 - PeerSpot reviewer
Management Consultant at a computer software company with 11-50 employees
Consultant
A stable, scalable and simple solution for managing identity governance
Pros and Cons
  • "The solution is pretty stable and simple to use."
  • "What it doesn't do is provide notice in the event of a vulnerability or offense from the security."

What is our primary use case?

We primarily use the solution to manage the identity governance, from creating the IDs and their accesses to managing and revoking them. 

What needs improvement?

An issue needing improvement is that the solution is heavily focused on one's identity, while there has been a move to providing identity as a security service. While it provides these services, the solution can still not do the identity management for the cloud. As such, the security feature can be improved.

Essentially, it manages and helps to create all the IDs and to manage the identities and accesses. What it doesn't do is provide notice in the event of a vulnerability or offense from the security. That's where tools like CyberArk or Netskope, which are more CASB tools, come into play.

I can think of no additional features needing improvement. 

For how long have I used the solution?

I do not personally deal with SailPoint IdentityIQ but, as a security consultant, discuss with the customer its purchase. I have been doing so for three years.

What do I think about the stability of the solution?

The solution is pretty stable and simple to use.

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and technical support?

I have not had experience with technical support.

How was the initial setup?

The installation consists of two parts, the one for coming up with the rules, for which we go to the input, the other for providing some assistance in the creation of the rules and accesses. Once that part is done, the tooling part is pretty simple.

The installation is straightforward. 

I do not recall how long it took. 

What other advice do I have?

The solution can be deployed both on-cloud and on-premises?

It's pretty stable and simple to use.

I have recommended the solution to three customers who have opted for it.

I would recommend this solution to others. 

From the perspective of its performance I would rate SailPoint IdentityIQ as a nine out of ten, in light of its identity governance. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user194688 - PeerSpot reviewer
IT Access Management Process Leader at a consultancy with 10,001+ employees
Real User
Reporting and some GUI areas need work but we have consolidated a single view of a user's access to multiple systems.

What is most valuable?

  • Certification
  • Full Life Cycle management of IT system accounts

How has it helped my organization?

  • It has, for the first time, consolidated a single view of a user's access to the company's multiple IT systems
  • This has now allowed us to confidently cleanup a large proportion of accounts that could not previously have been easily identified as no longer required
  • Furthermore, it has forced ownership of non-user/non-individual accounts and accountability of them

What needs improvement?

  • Reporting and some GUI aspects. Reporting lacks the flexibility of retrieving the vast amount of data that we know is in the database, but not easily accessible
  • Scheduling also comes short, specifically when it comes to multiple jobs that are interdependent (e.g. preventing certain groups of jobs from running concurrently)

For how long have I used the solution?

Five years across different companies.

What was my experience with deployment of the solution?

Yes - Some application connectors (namely Lotus Notes) - have some fundamental flaws. But the major issue was cleaning up, what we expected to be, authoritative data - specifically HR data, and users not in HR (eg. contractors, etc) and ensuring global consistency and adherence to standards.

What do I think about the stability of the solution?

Not of the core product, but some issues with some of the connectors (especially Lotus Notes, and ServiceNow). This has led to some issues with daily batch jobs which either time out, hang, or are terminated and this has in turn, we suspect, created some internal DB link corruptions.

What do I think about the scalability of the solution?

Not yet. Though current nightly batch jobs range from completing within 8 hours to 48 hours, with no obvious reasons as to why

How are customer service and technical support?

Customer Service:

Very good.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

Yes we did. We switched because the solution no longer offered support as it was sold to Sailpoint.

How was the initial setup?

It was complex. Identity and account management is very heavily dependent on the accuracy, authority, and timing of the source data. As the implementation progressed, we became aware more and more that some of the missing detail (especially around the exceptions of when a central unique Employee number is actually "central" or consistent, or the complexity of some of the attributes - e.g. whether their validity is date dependent, allowing for multiple values, etc) will cause issues in the proposed processes and the timing of providing access when required.

What about the implementation team?

We used a vendor whose level of expertise was excellent.

What was our ROI?

No ROI as of yet.

What's my experience with pricing, setup cost, and licensing?

It was two years give or take.

Which other solutions did I evaluate?

Yes - NetIQ, Oracle, and SAP.

What other advice do I have?

Spend double the time/money up front in fully understanding your business requirements, opportunities for process changes. Also ensure you get a detailed understanding of identity and access business processes and understand your HR (and other authoritative) data source.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IdM Consultant at a tech services company with 501-1,000 employees
Consultant
This is the best product of its type available however the price is very high

What is most valuable?

  1. Very user friendly unified UI (for users and administrators)
  2. An excellent out-of-the-box features (hierarchical RBAC, flexible provisioning policies, role-mining, certifications, life-cycle events, etc)
  3. Modest hardware requirements
  4. A large list of out-of-the-box connectors (with no additional charge)
  5. Using only standard java technologies (java, beanshell, HTML, jsp, JavaScript, XML, some Apache projects)
  6. Possibility to deploy the solution on different DBMS and application servers of your choice
  7. Very fast implementation of the solution with custom modifications

What needs improvement?

  1. The price is very high
  2. The partnership program is very inflexible
  3. Provisioning. This functionality sometimes require too much coding to implement some customers' requirements
  4. "Ease of use." IdentityIQ has a function that can be described as duplication (this can depend on the point of view) for example, groups, population, and work-groups
  5. Implement the support of organizational structure

For how long have I used the solution?

About one year.

What was my experience with deployment of the solution?

Yes, of course. Every time, when you implement a project for a customer you will encounter some issues.  The primary question - how quickly the vendor will help you with issues, or how strong are the programmers and engineers in your team to find a solution in-house.

What do I think about the stability of the solution?

No, I didn't.

What do I think about the scalability of the solution?

No, I didn't.

Which solution did I use previously and why did I switch?

Of course. In addition to SailPoint IdentityIQ I have experience in implementing MS FIM 2010, OIM 11gR2, and Oracle Waveset (Sun IDM) 8.

In my opinion this is the best product and I agree with Gartner which described it as the best product in the "Identity Governance and Administration Magic Quadrant" in 2013-2014.

How was the initial setup?

I would say it's simple (compared with OIM 11gR2, but more difficult when compared with MS FIM 2010 R2).
IdentityIQ has very good documentation and you shouldn't face problems with the installation.

What about the implementation team?

With an internal team. All team members have very strong experience in the IDM sphere, including working experience with other IDM vendors (Sun, Oracle, IBM).

What other advice do I have?

SailPoint IdentityIQ is a very good product (in my opinion - it is the best product and it took the leading place in Gartner's Magic Quadrant two years in a row) and I can recommend it to all who are looking for a very strong IDM solution (if the price suits you).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user191790 - PeerSpot reviewer
Security Consultant at a tech services company with 51-200 employees
Consultant
It has automated access governance but the multi-aggregation feature needs improvement.

What is most valuable?

Certification of user's access, enabling the organization to have a strict governance of what its employees are for entitled to currently.

How has it helped my organization?

By using this product the organization has moved from manual access governance done previously to automated governance which has a full audit trail, and this is very beneficial.

What needs improvement?

Some of the features like multi-aggregation and self healing feature in case of corrupted certificates would be pretty useful which would enable easy debugging in case of issues.

For how long have I used the solution?

More than two years.

What was my experience with deployment of the solution?

No, the deployment is pretty straightforward.

What do I think about the stability of the solution?

No, the product is pretty stable given it has sufficient clustering and HA catered for seamless 24x7 high volume access.

What do I think about the scalability of the solution?

Yes, with a growing number of certificates there was slowness in the overall certificate generation time which I believe is corrected in the upcoming release of the solution.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

Yes, we used Aveksa's access governance which seemed to have a lot of issues with regards to aggregation and certificate generation which prompted the switch to Sailpoint.

How was the initial setup?

It was pretty straightforward, just need to follow installation documentation properly.

What about the implementation team?

It was done by the in-house team.

Which other solutions did I evaluate?

Aveksa was compared with Sailpoint identityIQ and Sailpoint IdentityIQ fared better in terms of performance and features.

What other advice do I have?

If you are looking for a product that would suit your access governance needs then perhaps Sailpoint identity IQ is a good option, but if you require automatic remediation capabilities as well then you might need to integrate it with an identity management product like OIM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user254895 - PeerSpot reviewer
it_user254895Senior Director at a insurance company with 10,001+ employees
Real User

SailPoint has a ton of end point remediation capabilities. This is one of the strengths of the product including Native Change Detection. Reaching out and sync'ing state with end-points to IIQ is one of the things it does very, very well. There are a number of options you can take from very draconian to launching a new certification to certify the end-point discrepancy. I'd place it toe-to-toe with any other product in this category. I don't know any other product that can beat it in terms of capability and ease of implementation here.

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Buyer's Guide
Download our free SailPoint Identity Security Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free SailPoint Identity Security Cloud Report and get advice and tips from experienced pros sharing their opinions.