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reviewer1542723 - PeerSpot reviewer
Solution Architect – Identity and Access Management , Platform services at a pharma/biotech company with 10,001+ employees
Real User
Stable and scalable with a good concept and design, but it is too technical and needs more connectors and better pricing
Pros and Cons
  • "The basic concept is most valuable. I like how they have designed the solution. They create an Identity Cube, and then they do all the processes and configuration around the Identity Cube."
  • "It is too technical. You need really good technical skills in Java and other technologies, which are hard to find. If they can make it easier so that things can be done with a few clicks, it will be great."

What is our primary use case?

We use it to automate onboarding and offboarding processes.

What is most valuable?

The basic concept is most valuable. I like how they have designed the solution. They create an Identity Cube, and then they do all the processes and configuration around the Identity Cube. 

What needs improvement?

It is too technical. You need really good technical skills in Java and other technologies, which are hard to find. If they can make it easier so that things can be done with a few clicks, it will be great.

It should also have more standard connectors. Its price should also be reduced.

For how long have I used the solution?

I have been using this solution for more than 15 years.

Buyer's Guide
SailPoint Identity Security Cloud
March 2025
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is surely stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

I have not interacted with their technical support.

How was the initial setup?

Its initial setup is not straightforward. No identity management solution is straightforward.

What's my experience with pricing, setup cost, and licensing?

It is a costly solution. Its cost, for sure, should be reduced.

What other advice do I have?

If you want to use a non-Microsoft application, then, for sure, go with SailPoint, but if your use cases are only using Microsoft applications, then go with Microsoft.

I would rate SailPoint IdentityIQ a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1265919 - PeerSpot reviewer
Principal Solution Engineer at a tech services company with 11-50 employees
Real User
Stable but implementations often fail and the setup could be simplified
Pros and Cons
  • "The solution is stable and reliable."
  • "The connectors are far too manual. This needs to be automated a bit."

What is our primary use case?

We primarily use the solution for regular connectors with LVAT connectors, Workday connectors, and Provision.

What is most valuable?

You can scale the solution if you need to.

The solution is stable and reliable.

What needs improvement?

The solution has plenty of places that need improvement and attention.

The connectors are far too manual. This needs to be automated a bit.

The provision is not very intuitive. The interface is not user-friendly at all. They could redesign a lot of its functionality to make it easier to use.

The initial setup could be simplified. It's difficult right now.

Implementations rarely go well.

I can't think of other features that I would like to see in a future release.

For how long have I used the solution?

I've been using the solution for about ten years now. It's been a long time - a decade at this point.

What do I think about the stability of the solution?

The solution is reliable. It doesn't have bugs or glitches that affect its performance. It doesn't crash. It's stable.

What do I think about the scalability of the solution?

You can scale the solution quite easily. That wouldn't be a problem for a company.

Which solution did I use previously and why did I switch?

I have experience with NetIQ, and I prefer it to this solution.

How was the initial setup?

The initial setup isn't really complex, but it is difficult. It could be simplified in many ways. Right now, it's not straightforward. Up to 80% of implementations do not go to plan.

What about the implementation team?

We handled the implementation ourselves. We didn't use an integrator or reseller to assist us during the initial setup. It was all handled in-house.

What other advice do I have?

Our organization does not have any business relationship with the product.

I don't believe I would recommend the solution. I'd advise other organizations to use NetIQ instead. It's a better solution, in my opinion.

I'd rate the solution five out of ten overall.

 80% of my job is handling a software spike. If the project has failed, then I'm the one coming in to help clients and doing it for them. I've noticed that 80% of all SailPoint implementations do not go well.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SailPoint Identity Security Cloud
March 2025
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,690 professionals have used our research since 2012.
PeerSpot user
Digital Technology Leader, Risk Operations at Baker Hughes, a GE company
Real User
It is a stable tool, which we run in our complex environment
Pros and Cons
  • "It is a stable tool, which we run in our complex environment."
  • "The product has poor reporting and analytic capabilities. Reports are not easy to use and its analytic capabilities are limited."

What is our primary use case?

We use it for Identity Lifecycle Management: 

  • Access requests
  • Provisioning
  • Deprovisioning
  • JCT process and reconciliation (aggregation).

How has it helped my organization?

It provides one solution for the entire process in a complex environment with different types of applications and connectors.

What is most valuable?

All Identity Access Management processes in the tool are valuable. 

What needs improvement?

The product has poor reporting and analytic capabilities. Reports are not easy to use and its analytic capabilities are limited.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a stable tool, which we run in our complex environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user787611 - PeerSpot reviewer
Works at a tech services company with 10,001+ employees
Real User
Great product to manage the access control of users
Pros and Cons
  • "Great product to manage the access control of users."
  • "Provides good authorization and authentication system functionality."
  • "Needs to focus on automation wherein provisioning of work can be improved and access certification should be automated without the intervention from a manager for approval."

What is our primary use case?

SailPoint IIQ Features:

  • Compliance controls
  • Access request and automated provisioning
  • Password management
  • Data access governance
  • Role lifecycle management

Great product to manage the access control of users.

How has it helped my organization?

  • Provides good authorization and authentication system functionality.
  • Keeps data safe.

What is most valuable?

  • Report generation
  • Compliance manager dashboard reporting
  • Policy violation
  • Access certification, etc.

What needs improvement?

Needs to focus on automation wherein provisioning of work can be improved and access certification should be automated without the intervention from a manager for approval.

For how long have I used the solution?

One to three years.

Which solution did I use previously and why did I switch?

Not applicable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Advisor, Java EE Developer at a computer software company with 1-10 employees
Real User
What used to be very complex can be simplified if implemented correctly.

What is our primary use case?

Enterprise application provisioning and certifications. Provisioning automatically grants access to users based on pre-qualified variables like job function, region, etc; Certification feature of IIQ allows teams to go back and validate that access is still valid, limiting access to those who need

How has it helped my organization?

Improved visibility into who has access to what improved ability to validate and certify enterprise access to sensitive applications, useful for measurement and forecasting.

What is most valuable?

Automated provisioning platform, certification because it helps with automatically provisioning users based on discreet roles, access profiles, across many different applications.

What used to be very complex can be simplified if implemented correctly.

What needs improvement?

Some of the configuration options could be more automated, but this is a complex problem and I do not expect a simple solution.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Excellent, they have a well supported active community of experts and support personnel.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

It can be a bit complex and requires training and a strong background in IT systems and some software development, but other than that it can be learned over time.

What's my experience with pricing, setup cost, and licensing?

N/A.

Which other solutions did I evaluate?

I implement enterprise software solutions for my clients and SailPoint happens to be one of them.

What other advice do I have?

Work with experience solutions experts who have worked with this tool before. Complement them with experience, and the tools needed to succeed including strong testing and development, project management and team support.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are implementers of SailPoint software at this time. We also implement our own supply chain management software as well as expertise with Oracle database technologies.
PeerSpot user
reviewer2034930 - PeerSpot reviewer
IAM Architect at a comms service provider with 11-50 employees
Reseller
An overall good solution that can add value to medium and enterprise-sized businesses
Pros and Cons
  • "The first valuable feature of the solution is its interface. The second feature of the solution is the level of flexibility it provides."
  • "Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented."

What is our primary use case?

The solution includes all aspects of user lifecycle management, like joiners, movers and leavers, regulatory compliance, reporting and auditing. And the compliance part of the solution includes certification from time to time basis. All these are usual IEM cases. The aforementioned instances are all IAM cases.

What is most valuable?

The first valuable feature of the solution is its interface. The second feature of the solution is the level of flexibility it provides. So, it can be easily configured by a person using just a few rules and coding standards, after which that person can make anything out of the solution. SailPoint is quite an old solution in the market. So they know what new things are coming into the market along with artificial intelligence, and they have ensured that they have integrated into their solution the developments over time. Basically, SailPoint is up to date with the market standards.

What needs improvement?

Regarding the scope for improvement in the solution, reporting is an area that can be a bit more UI-oriented. Apart from that, it's a very good product, and I do not have any complaints about it.

For how long have I used the solution?

Our company works as a distributor in the Middle East region for SailPoint. So, we are not just selling the product but also selling other products. I have been working with SailPoint IdentityIQ for eight years. Presently, I am working with SailPoint IdentityIQ Version 8.3.

What do I think about the stability of the solution?

It's a totally stable and very robust product. I've never seen it going down in the last eight years. I rate the solution's stability a ten out of ten.

What do I think about the scalability of the solution?

Since it is a very scalable product, I rate the solution's scalability a ten out of ten. Our clients include small, medium, and enterprise businesses.

How are customer service and support?

Since SailPoint is a big company, it usually takes time. The company has to schedule an appointment with the people and organizations to address their issues. So, I rate the solution's technical support a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

Given a person has a background in implementing solutions, site architecture, and infrastructure, I rate the difficulty level of the current solution as an eight out of ten, with one being very difficult and ten being very easy.

The solution is deployed on the cloud, hybrid cloud and on-premises.

The basic deployment of SailPoint over user lifecycle management can depend on a client's use cases. However, for the basic setup of the system, it may take a week or so to get the solution ready with everything configured. One architecture is enough to carry out the deployment process. Also, the number of people required for maintenance depends upon the total number of use cases we have configured, so we can't categorize or quantify it.

What's my experience with pricing, setup cost, and licensing?

I rate the solution a seven on a scale where one is cheap and ten is too expensive. In short, the solution falls under the higher side of pricing. For the solution, our company has secured a perpetual license.

What other advice do I have?

I would tell those planning to use this solution that it is a very good and robust product in the market which supports almost all use cases. Also, SailPoint plans to expand to consumer identity. If one plans to proceed with this product, it will be a good decision. Additionally, it is not feasible for very small businesses, but it could be an amazing product and a good investment for the medium to large organizations. Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Pratik Kumar - PeerSpot reviewer
Identity Management Consultant at Novozymes
Consultant
Good security and hassle-free user experience
Pros and Cons
  • "IdentityIQ's best features are the hassle-free user experience and security."
  • "There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read."

What is our primary use case?

IdentityIQ is connected to all our target systems to manage access to various applications.

What is most valuable?

IdentityIQ's best features are the hassle-free user experience and security.

What needs improvement?

There are various functions that don't work in IdentityIQ, including the access request reminder, which doesn't go to the approvals in the proper format, so it's hard for users to read. In the next release, IdentityIQ should enable emails and reports through the UI instead of the code.

For how long have I used the solution?

I've been using IdentityIQ for two years.

What do I think about the stability of the solution?

IdentityIQ is very stable.

What do I think about the scalability of the solution?

IdentityIQ is scalable manually and automatedly.

How was the initial setup?

The initial setup was easy, and the implementation was completed within four months.

What other advice do I have?

I would rate IdentityIQ nine out of ten because the UI is really easy for end users to understand and use.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Architect at a consultancy with 1-10 employees
Real User
A simple and easy-to-implement tool with good technical support
Pros and Cons
  • "It is simple and easy to implement."
  • "It is not readily available and cannot be downloaded from the net."

What is our primary use case?

It is used on provisioning accounts, all the crude operations and enterprise resources. So an enterprise may have a different resource like SuccessFactor, Oracle or Microsoft. SailPoint IdentityIQ does the provisioning operation for all the users, which onboards it into the company enterprise. It also does the de-provisioning operations for all the users who leave the organization.

In between, it manages and maintains the accounts. Depending on the requirements, SailPoint IIQ provides a lot of functionality that can suit any enterprise's requirements.

What is most valuable?

It is simple and easy to implement.

What needs improvement?

Several resources and applications are entering the cybersecurity market, so if SailPoint IdentityIQ can provide a connector or a way to integrate all those resources, it would be good. For example, there is a connector in CyberArk, but it is not a direct connector. They go via Skim Server, and latency is experienced.

For how long have I used the solution?

We have been using this solution for more than ten years. We are using version 8.3, and it is deployed on-premises.

What do I think about the stability of the solution?

It is a stable product. 

What do I think about the scalability of the solution?

It is a scalable solution. We have more than 50 people using this solution.

How are customer service and support?

The technical support is good.

How was the initial setup?

The initial setup is straightforward. The deployment time depends on the customer's requirements. If we are using our maximum resources, it takes about ten days.

What's my experience with pricing, setup cost, and licensing?

It is a licensed product, but I am unsure of the exact cost.

What other advice do I have?

I rate this solution an eight out of ten because it is simple and easy to implement and develop. Regarding advice, it is not readily available and cannot be downloaded from the net. If they get a corporate account, they can create the account via corporate email ID only. Therefore, I would recommend focusing on implementation. In addition, choosing the latest release minus one is good because it is always a stable product because clients have already tested and implemented it in their environment. So instead of taking additional risks, it can be tested by other clients first.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free SailPoint Identity Security Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free SailPoint Identity Security Cloud Report and get advice and tips from experienced pros sharing their opinions.