SailPoint Identity Security Cloud Reviews

We have made use of versions six, seven and eight and are currently using 8.2, the latest. 

We use the solution to create connectors, such as those involving Active Directory and GDVC for Oracle. We implement the solution towards this end. 

Access certification and provisioning are two of the solutions most valuable features. 

While the setup is very easy, the real difficulty lies in creating the connectors for work service. 

When it comes to queries and analysis, I find the reporting module to be very low, very simple. 

The solution could have better graphical features, in respect of ADDQ, when it comes to diagrams and pictures. The results for reporting use graphical layout. There should be better graphics for the interface in respect of reporting. 

We have been SailPoint IdentityIQ partners with America for one year and currently make use of the solution, same as IdentityNow, which we do with batch one or two. 

The solution is very stable. 

The solution is scalable. 

The technical support and community for SailPoint is great. 

While the setup is very easy, the real difficulty lies in creating the connectors for work service.

The deployment time varies with the project and client and can last anywhere from three months to a year or two. We have a smaller project involving 100 employees and a larger, more difficult, one involving 10,000. The latter requires a longer deployment period and more connectors. 

The solution is mainly geared toward SaaS, cloud-based services, which is the proper way to use it. I cannot think of a better use for it. 

We have hands on experience with SailPoint IdentityIQ. We work together with the SailPoint service professional and are in daily contact with their employees. 

I find the solution to be comprehensive. 

I would advise others to first create the connectors and provision in Active Directory or the the EHR system, human resource systems. One should implement the solution and the basic connectors, such as those concerning human resource applications or directory applications such as Active Directory. 

I rate SailPoint IdentityIQ as a nine out of ten. 

The solution is primarily used for governance. Clients also use it for single sign-on, to consolidate the access for B2C or B2B cases. Those are the main use cases that we've seen.

The ease of use is very good.

It's nice that everything comes out of the box in SailPoint. 

Deployment takes a bit of time, however, once it's done properly, everything becomes very organized and easy to use.

The solution is completely stable. It's one of the best solutions on the market.

The solution can scale. 

While you can scale the solution, it is expensive to do so. The solution, in general, is quite expensive. If the pricing was better, the adoption rate would be much higher. 

Deployment can take a while.

At least in the UAE, they need more presence on the ground. It would be good to have more people to assist us to help us adopt this technology and become certified on it. The bigger the channel here is, in the UAE, the more people will start to train on it, and the cost of the deployment will become cheaper when there is competition. Right now, there's some kind of monopoly. If you have two experts in the entire UAE, they're going to raise their prices so that the cost is very high. 

I've used the solution for two years at this point. 

The stability of the solution is excellent. There are no bugs or glitches and it doesn't crash or freeze. It's a very reliable product.

The solution is scalable, however, companies need to be mindful of the extra costs involved.

Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the time. He's like the manager and a technical guy. He's a one-man show. That said, he's very good and very supportive. The company itself, however, does not have a presence here and they don't have an office. This one person just is mobile and is traveling most of the time.

The deployment requires someone specialized in the solution. It can be expensive to set up, however, once it's deployed and properly up and running, it's very easy to use. 

That said, the initial setup is not straightforward. Any IAM project takes some expertise to deploy, as it's not an easy technology to get going. it's the same as a SIEM solution. You need to have a good understanding of the technology and spend some time with the customer in order to completely understand his requirements. After that, you will be able to do a proper deployment.

The amount of personnel you need depends on the size of the environment, however, the bigger the environment, the more technical team you need. You need at least one expert on the site to handle the project, just one expert, who will put in the guidelines. After that, you can have, two or three junior people to do the repetitive tasks.

The license is expensive and the deployment is expensive. This is due to the fact that the experts in that field who know how to do a proper deployment are very rare, and their cost is really high. Usually, the cost of deploying about 5,000 licenses or 5,000 users, would be the equivalent to the cost of the license, which would be reaching up to around $90,000.

Users can sign up for a one-year or three-year contract.

I'm not a direct customer. I am a reseller of the product.

Usually, for this type of solution, everyone requests it to be on-prem, especially in the Gulf area. They prefer not to opt for the cloud solution. There's still some resistance in that area.

As a technology, I would rate it at a nine out of ten. It's very good. That said, in terms of pricing, I would rate it very low, at maybe a three to four. It's also making our lives very hard as system integrators. To sell it, due to the price tag, is very, very hard.

I would recommend it to other users and companies. Overall, the product is sound.

We used the product for identity and access management and access governance. The product manages the whole identity lifecycle for workplace identities.  

IdentityIQ takes care of the joiner (new accounts), the mover (transfer/role changes), and the lever (account termination), as well as looking at things like the certification phase. It covers the whole user lifecycle (Rehire) and provides market leading governance capabilities. It provides a centralised view of accounts and access for staff and helps uplift the security controls for the organisation.

It has improved the controls and reduced the risk of access management issues with the client organisations. While also improving efficiency around the JML processes through automation and reducing the reliance on people for some of the access provisioning requests.

The product's main features for the certification of users is the most prominent as well as the best feature. The out of the box connectors and accelerator pack are also great pieces to help improve the speed of delivery.

There is really not so much that SailPoint needs to improve. It has been in the market for a while and has well embedded as a market leader in the Identity Governance Space. We have just done an upgrade (v7-.8.1) and it was straight foward well tested and there was no major issues, we even managed to deploy to production a week ahead of schedule. We are now working with the client to leverage some of the new features and such, so there is not a lot that I can confirm that would be missing from a product that I was already happy with.  

The only thing about SailPoint that I might suggest to improve is the user interface could be improved from an administration point of view. From a request point of view we are leveraging ServiceNow and Sailpoints SNOW catalogue integration. Having had the opportunity to compare SailPoint and One Identity with past work, I personally prefer the One Identity's user interface, especially for user administration of the system. It could be simplified or somewhat more user-friendly for administrative tasks and functions.

We implemented the foundational release for a customer over over 12 months ago and since then we have worked closely with them to increase its functionality

IdentityIQ is a stable product. We have not experienced any problems with it and have not heard of any from our clients.  

The user group for this product are normally larger companies or enterprise businesses that have got full identity-governance requirements. That is the typical SailPoint customer requires more than just basic identity management automation.

As far as scalability of the product, it has got a lot of horizontal and vertical scaling opportunities that could be taken advantage, so scaling is not an issue.  

Overall the technical support is relatively good, especially from a customer point of view. I think that the support is working fine for the customers and that makes it better for us in selling their products. 

There is also a wealth of information online for the product for the Sailpoint community. 

This is a new implementation at this client they previously had no Identity governance in place

The initial setup of the product is relatively straightforward. The complexity really depends on the customer requirements, business rules or processes that influence how difficult the implementation gets. On average, it probably takes a couple of days to install the product. But once it is installed, then you have got to have the product usable and working with other solutions and other systems. For that, it needs to be configured to have that connectivity with those other systems. That is where some of the implementation time starts to add up. To install a base active directory kind of set up takes about two weeks. 

We have configured and setup some basic functionality for a client within these tight timeframes. To do that you will need real business buy in to clear hurdles out of the way for the dependencies for the install, the infrastructure, business requirements etc.

We are a service integrator so we help clients to do all their setup. We like to set the client up so that they are capable of doing their own maintenance with the software and system if they want to otherwise we offer a full range of support options. 

The client has had a positive reduction in the time taken to get a user on boarded and productive. There has also been a significant improvement in their access and Identity Management controls, reducing risk and closing audit items.

There are additional modules which are licenced separately that you can get added into the licensing if you want certain additional functionality, I find this a great model to ensure you only pay for what you need. 

I am currently dealing with SailPoint and One Identity at the same time in making some comparisons. They are both very good products with their pros and cons. 

The advice that I would give to people considering SailPoint is to be sure you get a good experienced service integrator to help you with the product. Somebody who has done it before knows the best ways to implement it and make the system work properly to meet your business application. They have the battle scars and can help you navigate around any potential issues

On a scale from one to ten where one is the worst and ten is the best, I would rate IdentityIQ as a nine-out-of-ten.  

We use the solution for identity and access governance. It is an automation tool for onboarding and offboarding processes.

It has multiple good features. It provides us with the information we need for onboarding any user or application, provisioning, de-provisioning, and other business processes. The product is easy and convenient to use. It has good features. The tool is quite stable and user-friendly. We can easily customize the processes.

The product must improve its support.

I have been using the solution for three years.

The tool is reliable and stable.

We have 1000 people using the solution in our organization. It is suitable for a small organization with less than 5000 employees.

The initial setup is easy.

The solution is not cheap.

I would recommend the product to others. The solution is easy to deploy. We get a lot of applications out of the box. Overall, I rate the solution a seven out of ten.

We used it to manage our complete lifecycle completely. We migrated from CA Integrated Manager to SailPoint in my previous firm. Typical use cases include onboarding contractors, lifecycle management, and employee lifecycle management for user certification. Other use cases include password reset and any application group-level provisioning.

I like IdentityIQ's granular attachment management and certification customization features. 

I've used IdentityIQ for the last year and a half.

IdentityIQ is pretty stable compared to our previous solution, and we're satisfied with the performance.

We haven't had any issues with scalability. What we built earlier matched our requirements, so Identity IQ was scalable as per our need when we added more users or applications. We have about 100,000 users. 

We've used their engagement and peer services team since the beginning. 

It was a standard installation. It wasn't too complicated or easy. It is a typical out-of-the-box installation. We could do it all ourselves with our in-house engineering capability. We need at least one engineer for deployment and maintenance and 10 people for support. It's a multi-year project for us split into three phases. I was there for phase one and part of the second phase. The third phase is ongoing.

The price of IdentityIQ could be lower. There are additional costs when you buy the licenses, and they force the customers to pay for them. Overall, enterprise pricing should be more transparent. It's a yearly license. 

I rate IdentityIQ 7.5 out of 10. 

We have a central server and use SailPoint to provide us access to all user/admin accounts/files. There are a lot of integration options that we have not taken advantage of yet - it is possible that in the future, a customer will want to integrate their HR system with SailPoint.

This solution is great for providing control access across your environment.

I would like for the next release to have a more user-friendly interface.

This is a stable solution that is widely used because it is dominant within the industry.

This solution can be expanded so I would say that it is scalable. The solution can accommodate thousands of users, there are maybe sixty of seventy thousand users within my organization.

Technical support is good.

This solution takes a long tome to deploy, but it is not complex to setup. A medium-scale deployment will take you about one year.

The system requires about ten to fifteen people to maintain from various teams i.e. active directory, access management, security etc.

You are able to get discounts if you plan to use the tool for the long-term i.e. discounts for 5+ years of usage.

I would recommend this solution to anyone looking into it and would rate it an eight out of ten.

There are a lot of use cases. About 90% of our clients are using this solution for internal identity management. Only one client is using SailPoint for external customers. 

About 70% or 80% of deployments are on the cloud, and about 30% or 20% of deployments are on-premise. We have two customers who have on-premise deployments.

It provides a lot of out-of-the-box functionalities. You don't have to do too much custom development like other solutions such as Microsoft or NetIQ. It also has a lot of out-of-the-box connectors for different sources, directories, databases, etc.

Its cloud version is working very well, and its pricing is okay. Its value for money is fine for most of the customers. It is also very flexible. They have frequent new releases and patches for fixing errors and things like that.

They can work on their strategy for the on-premise version. They have to decide whether and for how long they will support the on-premise version. The new features first appear in the cloud, and after that, they are released for the on-premise version. In the cloud, you have more options and flexibility, which is absolutely normal. They have to have a clear strategy regarding whether they'll support the on-premises version with the same focus. The licensing for on-premise and cloud is a little bit different. They can make it the same.

We have been using this solution for three years.

It is absolutely stable.

It is scalable. It can support tens of millions of identities. We have a total of nine clients. Eight clients use it internally. One client is using SailPoint for external customers, and it is a very large deployment. They have about a million and a half customers.

We do not offer support because support is provided by SailPoint, but we can act as the first line of support. We have around seven people who are actively doing SailPoint tasks.

Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.

We had some experience with Microsoft and IBM in the past, but these solutions are not so good. They're very expensive, and Microsoft and IBM are not flexible in pricing. 

We decided to go with SailPoint because, as a company, they are flexible. Their partner discounts are also good. SailPoint is a really good company. It is a new generation company like some of the other competitors and vendors.

Its installation is easy, but it depends on how many and what types of identity sources you have. If you have well-defined sources, such as active directory, LDAP directory, or some other application directories, it is very easy, but if you have only databases with identities, it could be challenging. It is not always easy to deploy identity management solutions in organizations because there are too many identity sources that have to be integrated.

The deployment duration depends on the scale, complexity, and number of sources. Typically, in enterprise organizations, it could take from six to nine months to cover the whole organization. It can even take a year. For customers with less than 20,000 or 30,000 active users, you can deploy it in less than three months.

Its price is okay. It provides good value for money.

It is subscription-based. You can go for a one-year or three-year subscription.

I would absolutely recommend this product. It is a good product.

I would rate SailPoint IdentityIQ a nine out of ten.

The use case is different for each client but most companies are generally looking for compliance, password management and user life cycle management. We have a partnership with SailPoint and implement this solution for our customers. I'm a senior manager. 

I like the life cycle management, segregation of duties, and analytics features. They have very good, large-scale connectors. The solution enables a high level of flexibility in customization. SailPoint is a leader in its field and has a long-term product development view. 

The product is very good and doesn't have many limitations and is very easy to deploy. You will need an SME Team for Deployment and to bring an ROI.

One needs to understand that SailPoint is into full-fledged IAM practice with a long-term vision, and customers will get a quick ROI with best practices implementation.

We have been implementing these solutions since 2015 and SailPoint is a wonderful product, it covers all the features required and the best part is it has both on-prem and SaaS models available. Our customers are very happy and have gained an ROI.

The solution is stable. 

The solution is scalable, the majority of our customers are enterprise-size companies. 

The technical support is wonderful. 

Positive

The initial setup is very easy. There are no challenges with the implementation.  The deployment strategy depends upon the kind of applications you want to integrate. Implementation time is based purely on your number of connectors, the kinds of applications, and the user environment. 

It's important to look at the product and its functionalities. Technology is a continuous journey, and if you want to have an identity management program, then SailPoint is a good option. They have a long-term vision that a company like Microsoft does not have. If somebody wants to have a good product for the long term then IdentityIQ provides that. 

I rate this product 10 out of 10.