SailPoint Identity Security Cloud Reviews

The solution is primarily used for governance. Clients also use it for single sign-on, to consolidate the access for B2C or B2B cases. Those are the main use cases that we've seen.

The ease of use is very good.

It's nice that everything comes out of the box in SailPoint. 

Deployment takes a bit of time, however, once it's done properly, everything becomes very organized and easy to use.

The solution is completely stable. It's one of the best solutions on the market.

The solution can scale. 

While you can scale the solution, it is expensive to do so. The solution, in general, is quite expensive. If the pricing was better, the adoption rate would be much higher. 

Deployment can take a while.

At least in the UAE, they need more presence on the ground. It would be good to have more people to assist us to help us adopt this technology and become certified on it. The bigger the channel here is, in the UAE, the more people will start to train on it, and the cost of the deployment will become cheaper when there is competition. Right now, there's some kind of monopoly. If you have two experts in the entire UAE, they're going to raise their prices so that the cost is very high. 

I've used the solution for two years at this point. 

The stability of the solution is excellent. There are no bugs or glitches and it doesn't crash or freeze. It's a very reliable product.

The solution is scalable, however, companies need to be mindful of the extra costs involved.

Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the time. He's like the manager and a technical guy. He's a one-man show. That said, he's very good and very supportive. The company itself, however, does not have a presence here and they don't have an office. This one person just is mobile and is traveling most of the time.

The deployment requires someone specialized in the solution. It can be expensive to set up, however, once it's deployed and properly up and running, it's very easy to use. 

That said, the initial setup is not straightforward. Any IAM project takes some expertise to deploy, as it's not an easy technology to get going. it's the same as a SIEM solution. You need to have a good understanding of the technology and spend some time with the customer in order to completely understand his requirements. After that, you will be able to do a proper deployment.

The amount of personnel you need depends on the size of the environment, however, the bigger the environment, the more technical team you need. You need at least one expert on the site to handle the project, just one expert, who will put in the guidelines. After that, you can have, two or three junior people to do the repetitive tasks.

The license is expensive and the deployment is expensive. This is due to the fact that the experts in that field who know how to do a proper deployment are very rare, and their cost is really high. Usually, the cost of deploying about 5,000 licenses or 5,000 users, would be the equivalent to the cost of the license, which would be reaching up to around $90,000.

Users can sign up for a one-year or three-year contract.

I'm not a direct customer. I am a reseller of the product.

Usually, for this type of solution, everyone requests it to be on-prem, especially in the Gulf area. They prefer not to opt for the cloud solution. There's still some resistance in that area.

As a technology, I would rate it at a nine out of ten. It's very good. That said, in terms of pricing, I would rate it very low, at maybe a three to four. It's also making our lives very hard as system integrators. To sell it, due to the price tag, is very, very hard.

I would recommend it to other users and companies. Overall, the product is sound.

We use SailPoint IdentityIQ for identity and life cycle management management for devices. It helps us with access certification, password management, and other essential functionalities.

SailPoint IdentityIQ has a good and straightforward user interface. They also have a lot of resources and documentation available to understand the process.

The product’s cloud offering could be flexible.

We have been using SailPoint IdentityIQ for six to seven months.

I rate the product’s stability an eight out of ten.

We have large-scale institutes as our customers for SailPoint IdentityIQ. I rate its scalability an eight out of ten.

The technical support team responds within an acceptable time frame and is knowledgeable.

Neutral

I used Oracle for a three-year-long project. I encountered constant challenges with incompatibility, or bugs and glitches using it.

I rate the initial setup process a seven out of ten. It takes a couple of days to complete.

The product is expensive. I rate its pricing an eight out of ten.

I rate SailPoint IdentityIQ an eight out of ten. I recommend it to others as it is used widely and has a knowledge base. I advise organizations to streamline their processes rather than to customize the products.

We use SailPoint IdentityIQ for identity governance and access management. There is no other vendor as good as this product. 

I find the built-in connectors, lifecycle management, certification, and recertification features to be the most valuable.

Access management could be improved. SailPoint is known for its IT identity governance capabilities, but its access management features in one platform.

Comparing SailPoint's access management to that of competitors like CyberArk and Okta, there's a clear gap.

Additionally, regarding privilege access management, there's potential for improvement. If SailPoint can develop a connector for RPAQ, they could also extend their capabilities by adding more access management features and modules.

I have been using it for three years. I am currently using version 8.3.

We actually have a lot of challenges with some of our applications. Some of them are not working properly, and the issues are not fixed. We are encountering some problems.

Scalability is hard, especially when you are doing it in real time. But, it would be eliminated once we have the first version of IdentityNow. So, the main goal for now is just to eliminate maintenance costs or run the entire infrastructure. That's why we plan to migrate it to the SaaS version of SailPoint.

We have more than 10,000 end users. We use it daily, 24/7 operation.

Initially, I had difficulties, but with time, I gained experience. Especially integrating legacy applications like ARPAQ. Over time, it became easier, but integrating legacy apps remains a typical issue.

In terms of user experience, I don't have any complaints.  We are planning to migrate to the cloud.

We did it in-house with the help of a third-party vendor experienced in deploying SailPoint.

The deployment took a couple of weeks in a test environment before going into production.

We require maybe around four people because, in our company, we have different roles and responsibilities. So, from another perspective, from the system administrator, we require around four resources.

It is affordable licensing. 

Currently, we are looking for another option, which is EmpowerID.

Overall, I would rate the solution a nine out of ten. If you want to start, go better directly to the cloud, instead of installing it on-prem.

We use the solution for identity management and access governance.

We have a variety of connectors that facilitate seamless integration with SailPoint IdentityIQ, enabling you to connect with target systems. This integration allows for the reconciliation of user information and access, consolidating them under a single roof. You can conduct access governance processes efficiently

SailPoint provides functionalities for various stages, such as joiner, mover, and leaver. Additionally, it offers features for account locking, unlocking, disabling, and immediate termination, facilitating smooth user management processes. This includes handling scenarios like pre-hires and future hires and managing users who accept offers but do not join on the specified start date. With SailPoint IdentityIQ, organizations can efficiently handle these scenarios by leveraging its comprehensive identity management tools and processes suite.

SailPoint IdentityIQ is performing well. The primary purpose is to address the needs of identity management and access governance. However, competitors are advancing by offering integrated solutions encompassing access and privileged access management in a single unified platform. IdentityIQ's focus has remained primarily on identity and access governance, neglecting to expand its offerings to include these additional functionalities within its existing product. Enhancing their product by incorporating modules for access management, privileged access management, and third-party access governance could address this gap.

I have been using SailPoint IdentityIQ for 8.5 years. We are using the V8.3 of the solution.

The product is stable.

The solution is scalable.

I rate the solution’s scalability an 8 out of 10.

The initial setup is easy.

Before making a decision, it's essential to align your primary goals with the long-term roadmap of your organization. Consider factors such as whether your organization is a government or private entity and where you envision your organization heading in the next five to ten years. While cost can be a significant factor, it's important to assess the value and features offered by SailPoint IdentityIQ in relation to your organization's needs and future direction.

There have been many instances where we provided initial templates in building some of the connectors approximately eight or seven years ago. In response, my team developed a custom connector, which was reviewed and eventually incorporated into the SuccessFactors Connector by SailPoint. The previous version had limitations with subset deployments. SailPoint has introduced various solutions over time. For instance, they now handle deployment entirely, even for IdentityIQ, transitioning it into a SaaS application. SailPoint manages servers, applications, deployments, and server patches, relieving customers of these challenges. Customers access the product via a URL, focusing solely on utilizing it to address their needs. SailPoint continues to provide comprehensive solutions, including evolving IdentityIQ into a SaaS-capable platform, to support their customers' requirements.

In terms of solving identity management and access governance challenges, SailPoint IdentityIQ is certainly a strong contender. However, it's essential to clarify your specific goals—are you focused solely on identity management and access governance, or do you also require access management and privileged access management solutions?

Configuring IdentityIQ can be complex, requiring significant coding and effort, especially considering the intricacies of integrating with various target systems. The level of complexity can vary greatly depending on each system's specifications.

Overall, I rate the solution an 8 out of 10.

I'm working on the implementation. I have encountered various use cases for the solution. Among the most common are clients using life cycle management, role-based access control, policy evaluation, and risk scores. Clients have widely utilized password reset functionality. Recently, contractor onboarding directly from IdentityIQ has emerged as a use case.

Additionally, clients have used the platform for access management tasks such as requesting new access, adding or removing accesses, and creating accounts. Furthermore, integrations with ServiceNow have become viable.

The most powerful feature of the solution is its platform-based approach. Unlike other solutions, this tool offers a high level of customization. It is an open and flexible platform, allowing users to tailor it to their needs. This ability to customize and adapt the solution to individual requirements makes the solution stand out as a powerful product.

There is a need for further enhancements, specifically in the multifactor authentication capabilities.

I have been using the solution for the past five years. I’m using the most recent version.

The solution is highly stable.

The solution is scalable and super flexible. I have 50,000 users for the product. I rate it a ten out of ten.

There has been a return on investment.

The success of the implementation depends on customers knowing exactly what is needed from the solution. Assuming that the consultant or the product will handle everything is not the right approach. The customers should know what they need. Overall, I rate the solution a nine out of ten.

I'm a consultant. I work with companies to evaluate it and sometimes help them implement it as well.

I'm using the most recent version. It's somewhere around version 8.

The big one now is that they're adding AI and machine learning to figure out automated approvals and make recommendations to their reviewers. So, if I bring up Doug McPherson and it says he has access to this application, the system will make a review based on peer group analysis. That's one of the biggest new things. The problem used to be that people would get everything loaded on, and they created too much work for themselves. Now, they can use these policies and start to let the machine pick the less risky things. If it says it should be approved, then automatically approve it. It's definitely a time saver for a lot of people.

It has got a great user interface, and it just does the job.

It tends to be more expensive, but at the end of the day, it works.

I have been using it for probably 15 years. 

Its stability is very good. It's running so well now. I'd rate it a nine out of ten in terms of stability.

Its scalability is awesome. They've got customers with over a million users, so it'll scale to what you need. It has a very scalable architecture.

I'm a consultant, and I implement it for clients. I've worked with clients from 5,000 users and up to about 400,000 users.

I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big four, like the Deloittes and the PWs, to do the implementation, but they maintain a group that they call their Expert Services. It has about a hundred people you can go to for the hardest things. If you were on the edge of performance issues and any other issues, you can bring in their experts. It's a really good team. It's more expensive than the other guys, but it's worth it.

IdentityIQ is difficult to begin with, but compared to its competitors, it'd be an eight out of ten in terms of ease of setup.

The deployment duration varies. They've got examples of people being up and running in a month. For massive companies with hundreds or thousands of employees, it takes a couple of years to get fully implemented, but they've got ways where you can implement it almost by a business unit, so you can be up and running and then slowly, you add the rest of the company to the implementation.

In terms of the number of people required, the actual SailPoint team would be three to four people, and then they use the business analysts in the company to help onboard the application. That's a really nice methodology where I can spread the workload over a bunch of people instead of having to rely on one person and get those backlogs and lineups form. For example, I can have a business analyst from the business units I'm working with help me onboard applications. That really speeds it up.

In terms of the deployment model, they have a SaaS version, but you can do it on-prem, and you can also do it with the hybrid model.

It depends on your company, but I've seen ROIs in 14 to 18 months. So, it's great.

It's all competitive. Initially, the prices look a bit higher, but once it gets into a competitive situation, they meet the market. I'd rate it an eight out of ten in terms of pricing. It tends to be more expensive, but it works.

They've got such a big lead in the market from a capabilities point of view. They're going after the cloud, so they're doing a lot in the cloud management area and making that easier for clients to implement it for managing the applications in the cloud space or all their SaaS applications. That's one of the big areas. They just did the acquisition of SecZetta, which provides management for third parties. For partners and third parties you work with, it can help automate the management of access to those people.

I'd rate it a nine out of ten because what it does is hard. The work that they implement isn't simple because the companies are so big. It works and does the job. It's not the product that causes problems; it's generally working with the company and its processes, but the product is bulletproof.

The product is for identity management.

There are lots of features. It depends on what your use cases are. Basically, how the entitlements are handled is very good. It's the complete lifecycle of entitlements. That is what the best feature is about the product.

It offers a single source of truth. Everything can be handled from one tier.

I focused on the functionality. We needed to implement everything properly, and those functionalities were pre-built in the product. We didn't have an issue in that sense.

The interface is simple and very usable. I have used other products and didn't see their interface as better than SailPoint. 

The product is stable.

It is scalable. 

I wouldn't be able to point out any shortcomings. Right now, also I'm not working on the product as much. 

The user interface could be slightly improved. It could be made simpler and more user-friendly, however, it is good enough right now. 

I've used the solution for more than a year. 

It is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

The scalability is good. 

We only used support for a few months initially and they were very, very good. There was no problem at that time. After that, we are on our own. We have our own experts. They have been experts in SailPoint for a long, long time. Therefore, we are reaching out to SailPoint support directly - until and unless there is a shortcoming or a bug in the product. I have not come across any yet.

Positive

We had legacy systems. That's why we moved to SailPoint.

The setup was pretty good. We have five people that can handle deployment and maintenance. 

The pricing was taken care of by management. I don't know about the exact cost.

I'm a customer. We have bought the product, and we are using it. It's in our organization.

I am not sure which version of the solution we're using. It might be one version behind. 

Whether or not this is the right solution for others depends on your use cases. If your use cases align with those, this is the best product to use. The client that I'm working with has their use cases aligned with this solution, and we haven't had to customize much. Most of the functionality's in-built.

I'd rate the product ten out of ten. It covers the functionality we need.

We use this solution predominantly for the leaver process. 

This solution is easy to configure. 

The mover process for this solution could be improved. 

We have used this solution for six months. 

This is a stable solution. 

This is a scalable solution.

The initial setup is straightforward. This took one week. 

We have a monthly subscription for this solution. 

I would rate this solution an eight out of ten.