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reviewer2036130 - PeerSpot reviewer
Lead IAM manager at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
The access certification feature is valuable but could include additional access levels
Pros and Cons
  • "The access certification feature is valuable."
  • "Certifications could include additional access levels or practices."

What is our primary use case?

Our company uses the solution to manage the life cycle and access control of users. 

We implement for various clients in the banking or investment industries in the Middle East. We also have a couple of government customers. All customers use the solution for employee management.  

What is most valuable?

The access certification feature is valuable. 

The solution is very customizable. 

What needs improvement?

Certifications could include additional access levels or practices. 

On occasion, there are difficulties with the management control when you attempt to apply things in a certain manner. 

For how long have I used the solution?

I have been using the solution for nine years. 

Buyer's Guide
SailPoint Identity Security Cloud
October 2024
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is pretty good because it is a very customizable solution. If you don't know how to customize or if you make mistakes, then the solution can become unstable. 

What do I think about the scalability of the solution?

If you have enough hardware to support the on-premises version, then the solution is scalable. You need enough hardware to support the number of identities you want to manage. 

How are customer service and support?

Technical support is efficient and very, very good. If you raise a concern, support is readily available with a solution. Responses are received in a very timely manner. 

How was the initial setup?

The setup is very, very easy. Identity IQ is the on-premises software for the solution and it is easy to setup. There are modules to install so the only thing you need is time to complete them. 

What about the implementation team?

We implement the solution for customers. First you install and connect the web server. Then you install the database on top of it. If you want additional modules, then you can import the LT module on top. 

What's my experience with pricing, setup cost, and licensing?

The pricing is based on the number of users and is reasonable. 

What other advice do I have?

I highly recommend the solution and rate it a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
Security Solutions Architect at a tech services company with 10,001+ employees
Reseller
Easy to use, scalable, and stable
Pros and Cons
  • "Deployment takes a bit of time, however, once it's done properly, everything becomes very organized and easy to use."
  • "The solution, in general, is quite expensive."

What is our primary use case?

The solution is primarily used for governance. Clients also use it for single sign-on, to consolidate the access for B2C or B2B cases. Those are the main use cases that we've seen.

What is most valuable?

The ease of use is very good.

It's nice that everything comes out of the box in SailPoint. 

Deployment takes a bit of time, however, once it's done properly, everything becomes very organized and easy to use.

The solution is completely stable. It's one of the best solutions on the market.

The solution can scale. 

What needs improvement?

While you can scale the solution, it is expensive to do so. The solution, in general, is quite expensive. If the pricing was better, the adoption rate would be much higher. 

Deployment can take a while.

At least in the UAE, they need more presence on the ground. It would be good to have more people to assist us to help us adopt this technology and become certified on it. The bigger the channel here is, in the UAE, the more people will start to train on it, and the cost of the deployment will become cheaper when there is competition. Right now, there's some kind of monopoly. If you have two experts in the entire UAE, they're going to raise their prices so that the cost is very high. 

For how long have I used the solution?

I've used the solution for two years at this point. 

What do I think about the stability of the solution?

The stability of the solution is excellent. There are no bugs or glitches and it doesn't crash or freeze. It's a very reliable product.

What do I think about the scalability of the solution?

The solution is scalable, however, companies need to be mindful of the extra costs involved.

How are customer service and support?

Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the time. He's like the manager and a technical guy. He's a one-man show. That said, he's very good and very supportive. The company itself, however, does not have a presence here and they don't have an office. This one person just is mobile and is traveling most of the time.

How was the initial setup?

The deployment requires someone specialized in the solution. It can be expensive to set up, however, once it's deployed and properly up and running, it's very easy to use. 

That said, the initial setup is not straightforward. Any IAM project takes some expertise to deploy, as it's not an easy technology to get going. it's the same as a SIEM solution. You need to have a good understanding of the technology and spend some time with the customer in order to completely understand his requirements. After that, you will be able to do a proper deployment.

The amount of personnel you need depends on the size of the environment, however, the bigger the environment, the more technical team you need. You need at least one expert on the site to handle the project, just one expert, who will put in the guidelines. After that, you can have, two or three junior people to do the repetitive tasks.

What's my experience with pricing, setup cost, and licensing?

The license is expensive and the deployment is expensive. This is due to the fact that the experts in that field who know how to do a proper deployment are very rare, and their cost is really high. Usually, the cost of deploying about 5,000 licenses or 5,000 users, would be the equivalent to the cost of the license, which would be reaching up to around $90,000.

Users can sign up for a one-year or three-year contract.

What other advice do I have?

I'm not a direct customer. I am a reseller of the product.

Usually, for this type of solution, everyone requests it to be on-prem, especially in the Gulf area. They prefer not to opt for the cloud solution. There's still some resistance in that area.

As a technology, I would rate it at a nine out of ten. It's very good. That said, in terms of pricing, I would rate it very low, at maybe a three to four. It's also making our lives very hard as system integrators. To sell it, due to the price tag, is very, very hard.

I would recommend it to other users and companies. Overall, the product is sound.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
SailPoint Identity Security Cloud
October 2024
Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Security Architect at a financial services firm with 5,001-10,000 employees
Real User
Top 5Leaderboard
Offers built-in connectors, lifecycle management, certification, and recertification features
Pros and Cons
  • "I find the built-in connectors, lifecycle management, certification, and recertification features to be the most valuable."
  • "Scalability is hard, especially when you are doing it in real time."

What is our primary use case?

We use SailPoint IdentityIQ for identity governance and access management. There is no other vendor as good as this product. 

What is most valuable?

I find the built-in connectors, lifecycle management, certification, and recertification features to be the most valuable.

What needs improvement?

Access management could be improved. SailPoint is known for its IT identity governance capabilities, but its access management features in one platform.

Comparing SailPoint's access management to that of competitors like CyberArk and Okta, there's a clear gap.

Additionally, regarding privilege access management, there's potential for improvement. If SailPoint can develop a connector for RPAQ, they could also extend their capabilities by adding more access management features and modules.

For how long have I used the solution?

I have been using it for three years. I am currently using version 8.3.

What do I think about the stability of the solution?

We actually have a lot of challenges with some of our applications. Some of them are not working properly, and the issues are not fixed. We are encountering some problems.

What do I think about the scalability of the solution?

Scalability is hard, especially when you are doing it in real time. But, it would be eliminated once we have the first version of IdentityNow. So, the main goal for now is just to eliminate maintenance costs or run the entire infrastructure. That's why we plan to migrate it to the SaaS version of SailPoint.

We have more than 10,000 end users. We use it daily, 24/7 operation.

How was the initial setup?

Initially, I had difficulties, but with time, I gained experience. Especially integrating legacy applications like ARPAQ. Over time, it became easier, but integrating legacy apps remains a typical issue.

In terms of user experience, I don't have any complaints.  We are planning to migrate to the cloud.

What about the implementation team?

We did it in-house with the help of a third-party vendor experienced in deploying SailPoint.

The deployment took a couple of weeks in a test environment before going into production.

We require maybe around four people because, in our company, we have different roles and responsibilities. So, from another perspective, from the system administrator, we require around four resources.

What's my experience with pricing, setup cost, and licensing?

It is affordable licensing. 

Which other solutions did I evaluate?

Currently, we are looking for another option, which is EmpowerID.

What other advice do I have?

Overall, I would rate the solution a nine out of ten. If you want to start, go better directly to the cloud, instead of installing it on-prem.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Surya Sadhu - PeerSpot reviewer
Manager at Fortuna Identity
Real User
Top 5Leaderboard
A cloud solution for identity management and access governance
Pros and Cons
  • "Provides functionalities for various stages, such as joiner, mover, and leaver"
  • "Competitors are advancing by offering integrated solutions encompassing access and privileged access management in a single unified platform. IdentityIQ's focus has remained primarily on identity and access governance, neglecting to expand its offerings to include these additional functionalities within its existing product. Enhancing their product by incorporating modules for access management, privileged access management, and third-party access governance could address this gap."

What is our primary use case?

We use the solution for identity management and access governance.

How has it helped my organization?

We have a variety of connectors that facilitate seamless integration with SailPoint IdentityIQ, enabling you to connect with target systems. This integration allows for the reconciliation of user information and access, consolidating them under a single roof. You can conduct access governance processes efficiently

What is most valuable?

SailPoint provides functionalities for various stages, such as joiner, mover, and leaver. Additionally, it offers features for account locking, unlocking, disabling, and immediate termination, facilitating smooth user management processes. This includes handling scenarios like pre-hires and future hires and managing users who accept offers but do not join on the specified start date. With SailPoint IdentityIQ, organizations can efficiently handle these scenarios by leveraging its comprehensive identity management tools and processes suite.

What needs improvement?

SailPoint IdentityIQ is performing well. The primary purpose is to address the needs of identity management and access governance. However, competitors are advancing by offering integrated solutions encompassing access and privileged access management in a single unified platform. IdentityIQ's focus has remained primarily on identity and access governance, neglecting to expand its offerings to include these additional functionalities within its existing product. Enhancing their product by incorporating modules for access management, privileged access management, and third-party access governance could address this gap.

For how long have I used the solution?

I have been using SailPoint IdentityIQ for 8.5 years. We are using the V8.3 of the solution.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The solution is scalable.

I rate the solution’s scalability an 8 out of 10.

How was the initial setup?

The initial setup is easy.

What other advice do I have?

Before making a decision, it's essential to align your primary goals with the long-term roadmap of your organization. Consider factors such as whether your organization is a government or private entity and where you envision your organization heading in the next five to ten years. While cost can be a significant factor, it's important to assess the value and features offered by SailPoint IdentityIQ in relation to your organization's needs and future direction.

There have been many instances where we provided initial templates in building some of the connectors approximately eight or seven years ago. In response, my team developed a custom connector, which was reviewed and eventually incorporated into the SuccessFactors Connector by SailPoint. The previous version had limitations with subset deployments. SailPoint has introduced various solutions over time. For instance, they now handle deployment entirely, even for IdentityIQ, transitioning it into a SaaS application. SailPoint manages servers, applications, deployments, and server patches, relieving customers of these challenges. Customers access the product via a URL, focusing solely on utilizing it to address their needs. SailPoint continues to provide comprehensive solutions, including evolving IdentityIQ into a SaaS-capable platform, to support their customers' requirements.

In terms of solving identity management and access governance challenges, SailPoint IdentityIQ is certainly a strong contender. However, it's essential to clarify your specific goals—are you focused solely on identity management and access governance, or do you also require access management and privileged access management solutions?

Configuring IdentityIQ can be complex, requiring significant coding and effort, especially considering the intricacies of integrating with various target systems. The level of complexity can vary greatly depending on each system's specifications.

Overall, I rate the solution an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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PeerSpot user
Identity Management Consultant at a consultancy with self employed
Real User
Top 5Leaderboard
Scales as per needs, and saves time with approval recommendations and automated approvals
Pros and Cons
  • "The big one now is that they're adding AI and machine learning to figure out automated approvals and make recommendations to their reviewers. So, if I bring up Doug McPherson and it says he has access to this application, the system will make a review based on peer group analysis. That's one of the biggest new things. The problem used to be that people would get everything loaded on, and they created too much work for themselves. Now, they can use these policies and start to let the machine pick the less risky things."
  • "It tends to be more expensive, but at the end of the day, it works."

What is our primary use case?

I'm a consultant. I work with companies to evaluate it and sometimes help them implement it as well.

I'm using the most recent version. It's somewhere around version 8.

What is most valuable?

The big one now is that they're adding AI and machine learning to figure out automated approvals and make recommendations to their reviewers. So, if I bring up Doug McPherson and it says he has access to this application, the system will make a review based on peer group analysis. That's one of the biggest new things. The problem used to be that people would get everything loaded on, and they created too much work for themselves. Now, they can use these policies and start to let the machine pick the less risky things. If it says it should be approved, then automatically approve it. It's definitely a time saver for a lot of people.

It has got a great user interface, and it just does the job.

What needs improvement?

It tends to be more expensive, but at the end of the day, it works.

For how long have I used the solution?

I have been using it for probably 15 years. 

What do I think about the stability of the solution?

Its stability is very good. It's running so well now. I'd rate it a nine out of ten in terms of stability.

What do I think about the scalability of the solution?

Its scalability is awesome. They've got customers with over a million users, so it'll scale to what you need. It has a very scalable architecture.

I'm a consultant, and I implement it for clients. I've worked with clients from 5,000 users and up to about 400,000 users.

How are customer service and support?

I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big four, like the Deloittes and the PWs, to do the implementation, but they maintain a group that they call their Expert Services. It has about a hundred people you can go to for the hardest things. If you were on the edge of performance issues and any other issues, you can bring in their experts. It's a really good team. It's more expensive than the other guys, but it's worth it.

How was the initial setup?

IdentityIQ is difficult to begin with, but compared to its competitors, it'd be an eight out of ten in terms of ease of setup.

The deployment duration varies. They've got examples of people being up and running in a month. For massive companies with hundreds or thousands of employees, it takes a couple of years to get fully implemented, but they've got ways where you can implement it almost by a business unit, so you can be up and running and then slowly, you add the rest of the company to the implementation.

In terms of the number of people required, the actual SailPoint team would be three to four people, and then they use the business analysts in the company to help onboard the application. That's a really nice methodology where I can spread the workload over a bunch of people instead of having to rely on one person and get those backlogs and lineups form. For example, I can have a business analyst from the business units I'm working with help me onboard applications. That really speeds it up.

In terms of the deployment model, they have a SaaS version, but you can do it on-prem, and you can also do it with the hybrid model.

What was our ROI?

It depends on your company, but I've seen ROIs in 14 to 18 months. So, it's great.

What's my experience with pricing, setup cost, and licensing?

It's all competitive. Initially, the prices look a bit higher, but once it gets into a competitive situation, they meet the market. I'd rate it an eight out of ten in terms of pricing. It tends to be more expensive, but it works.

What other advice do I have?

They've got such a big lead in the market from a capabilities point of view. They're going after the cloud, so they're doing a lot in the cloud management area and making that easier for clients to implement it for managing the applications in the cloud space or all their SaaS applications. That's one of the big areas. They just did the acquisition of SecZetta, which provides management for third parties. For partners and third parties you work with, it can help automate the management of access to those people.

I'd rate it a nine out of ten because what it does is hard. The work that they implement isn't simple because the companies are so big. It works and does the job. It's not the product that causes problems; it's generally working with the company and its processes, but the product is bulletproof.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
reviewer1338027 - PeerSpot reviewer
Assistant Consultant at a tech vendor with 10,001+ employees
Real User
Great features, lots of use cases, and offers a single source of truth
Pros and Cons
  • "It offers a single source of truth. Everything can be handled from one tier."
  • "The user interface could be slightly improved. It could be made simpler and more user-friendly, however, it is good enough right now."

What is our primary use case?

The product is for identity management.

What is most valuable?

There are lots of features. It depends on what your use cases are. Basically, how the entitlements are handled is very good. It's the complete lifecycle of entitlements. That is what the best feature is about the product.

It offers a single source of truth. Everything can be handled from one tier.

I focused on the functionality. We needed to implement everything properly, and those functionalities were pre-built in the product. We didn't have an issue in that sense.

The interface is simple and very usable. I have used other products and didn't see their interface as better than SailPoint. 

The product is stable.

It is scalable. 

What needs improvement?

I wouldn't be able to point out any shortcomings. Right now, also I'm not working on the product as much. 

The user interface could be slightly improved. It could be made simpler and more user-friendly, however, it is good enough right now. 

For how long have I used the solution?

I've used the solution for more than a year. 

What do I think about the stability of the solution?

It is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is good. 

How are customer service and support?

We only used support for a few months initially and they were very, very good. There was no problem at that time. After that, we are on our own. We have our own experts. They have been experts in SailPoint for a long, long time. Therefore, we are reaching out to SailPoint support directly - until and unless there is a shortcoming or a bug in the product. I have not come across any yet.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had legacy systems. That's why we moved to SailPoint.

How was the initial setup?

The setup was pretty good. We have five people that can handle deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

The pricing was taken care of by management. I don't know about the exact cost.

What other advice do I have?

I'm a customer. We have bought the product, and we are using it. It's in our organization.

I am not sure which version of the solution we're using. It might be one version behind. 

Whether or not this is the right solution for others depends on your use cases. If your use cases align with those, this is the best product to use. The client that I'm working with has their use cases aligned with this solution, and we haven't had to customize much. Most of the functionality's in-built.

I'd rate the product ten out of ten. It covers the functionality we need.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MB10 - PeerSpot reviewer
Senior Associate at PricewaterhouseCoopers
Real User
Identity and access management system that offers stability and scalability
Pros and Cons
  • "This solution is easy to configure."
  • "The mover process for this solution could be improved."

What is our primary use case?

We use this solution predominantly for the leaver process. 

What is most valuable?

This solution is easy to configure. 

What needs improvement?

The mover process for this solution could be improved. 

For how long have I used the solution?

We have used this solution for six months. 

What do I think about the stability of the solution?

This is a stable solution. 

What do I think about the scalability of the solution?

This is a scalable solution.

How was the initial setup?

The initial setup is straightforward. This took one week. 

What's my experience with pricing, setup cost, and licensing?

We have a monthly subscription for this solution. 

What other advice do I have?

I would rate this solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Product Manager, Consultor at Assertiva
Real User
A comprehensive solution with great access and provisioning features
Pros and Cons
  • "Access certification and provisioning are two of the solutions most valuable features."
  • "When it comes to queries and analysis, I find the reporting module to be very low, very simple."

What is our primary use case?

We have made use of versions six, seven and eight and are currently using 8.2, the latest. 

We use the solution to create connectors, such as those involving Active Directory and GDVC for Oracle. We implement the solution towards this end. 

What is most valuable?

Access certification and provisioning are two of the solutions most valuable features. 

What needs improvement?

While the setup is very easy, the real difficulty lies in creating the connectors for work service. 

When it comes to queries and analysis, I find the reporting module to be very low, very simple. 

The solution could have better graphical features, in respect of ADDQ, when it comes to diagrams and pictures. The results for reporting use graphical layout. There should be better graphics for the interface in respect of reporting. 

For how long have I used the solution?

We have been SailPoint IdentityIQ partners with America for one year and currently make use of the solution, same as IdentityNow, which we do with batch one or two. 

What do I think about the stability of the solution?

The solution is very stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The technical support and community for SailPoint is great. 

How was the initial setup?

While the setup is very easy, the real difficulty lies in creating the connectors for work service.

The deployment time varies with the project and client and can last anywhere from three months to a year or two. We have a smaller project involving 100 employees and a larger, more difficult, one involving 10,000. The latter requires a longer deployment period and more connectors. 

What other advice do I have?

The solution is mainly geared toward SaaS, cloud-based services, which is the proper way to use it. I cannot think of a better use for it. 

We have hands on experience with SailPoint IdentityIQ. We work together with the SailPoint service professional and are in daily contact with their employees. 

I find the solution to be comprehensive. 

I would advise others to first create the connectors and provision in Active Directory or the the EHR system, human resource systems. One should implement the solution and the basic connectors, such as those concerning human resource applications or directory applications such as Active Directory. 

I rate SailPoint IdentityIQ as a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free SailPoint Identity Security Cloud Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free SailPoint Identity Security Cloud Report and get advice and tips from experienced pros sharing their opinions.