SailPoint Identity Security Cloud Reviews, Competitors and Pricing

it_user201006

Identity Management Infrastructure Services Senior Analyst at a insurance company with 501-1,000 employees

Jul 31, 2017

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Make sure to verify your requirements before implementation.

Pros and Cons

"Security and administration for any new/current access."

"It allowed to implement the automated processes when a new employee is hired. It allows to have a main central process for new hires."

What is most valuable?

Security and administration for any new/current access.

Manage process and search information.

How has it helped my organization?

It improves the function for CMS - the website is a centralized system to manage accounts and access for CMS applications.

What needs improvement?

It allowed to implement the automated processes when a new employee is hired. It allows to have a main central process for new hires.

For how long have I used the solution?

I've used it for three years now.

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What was my experience with deployment of the solution?

No, but we encountered some bugs after the implementation and they were fixed.

What do I think about the stability of the solution?

A few of them - they were connection and performance issues but they both have been fixed.

What do I think about the scalability of the solution?

Yes. We needed to contact Sailpoint directly to address the issue.

How are customer service and support?

Customer Service:

It was ok.

Technical Support:

It needs to improve SLA.

Which solution did I use previously and why did I switch?

The client made the decision.

What about the implementation team?

Both vendor team and in-house.

Which other solutions did I evaluate?

I wasn't involved in the process, but other solutions were evaluated before choosing this one.

What other advice do I have?

Verify the requirements and the growth.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Jon Shende

Global Advisory Board for Certified Threat Intelligence CTIA at EC-Council

Apr 30, 2019

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Ease of application onboarding, approvals, provisioning, and lifecycle UI performance have improved my organization

Pros and Cons

"This solution has improved our organization through its ease of application onboarding, approvals, provisioning, and lifecycle UI performance."

"I think that the onboarding framework could be improved."

What is our primary use case?

We primarily use this solution for simplifying the IAM lifecycle, naming conventions, and application onboarding.

How has it helped my organization?

This solution has improved our organization through its ease of application onboarding, approvals, provisioning, and lifecycle UI performance.

What is most valuable?

I have found all of the features valuable and easy to use.

What needs improvement?

I think that the onboarding framework could be improved.

For how long have I used the solution?

Three to five years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Jon ShendeGlobal Advisory Board for Certified Threat Intelligence CTIA at EC-Council

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Feb 3, 2020

Great job with the new onboarding framework,SP! Also shoutout to my team at WU, I reckon for their work there on our custom framework from two years ago...

Buyer's Guide

SailPoint Identity Security Cloud

October 2024

Free Report: SailPoint Identity Security Cloud Reviews and More

Learn what your peers think about SailPoint Identity Security Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.

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816,406 professionals have used our research since 2012.

it_user787611

Works at a tech services company with 10,001+ employees

Jan 14, 2018

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Great product to manage the access control of users

Pros and Cons

"Great product to manage the access control of users."
"Provides good authorization and authentication system functionality."

"Needs to focus on automation wherein provisioning of work can be improved and access certification should be automated without the intervention from a manager for approval."

What is our primary use case?

SailPoint IIQ Features:

Compliance controls
Access request and automated provisioning
Password management
Data access governance
Role lifecycle management

Great product to manage the access control of users.

How has it helped my organization?

Provides good authorization and authentication system functionality.
Keeps data safe.

What is most valuable?

Report generation
Compliance manager dashboard reporting
Policy violation
Access certification, etc.

What needs improvement?

Needs to focus on automation wherein provisioning of work can be improved and access certification should be automated without the intervention from a manager for approval.

For how long have I used the solution?

One to three years.

Which solution did I use previously and why did I switch?

Not applicable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user188808

IP Technical Consultant at a consultancy with 51-200 employees

Feb 2, 2015

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The layout of the controls had an intuitive feel but it broke down several times

Valuable Features:

Building/expanding a directory tree for my customers was the most valuable tool. Another was the ability to remove someone from the network with just a few clicks. It was fairly easy to learn and the layout of the controls had an intuitive feel.

Improvements to My Organization:

The organization is moving to replace several tools with this one tool.

Room for Improvement:

Broke down several times during my 4 months but overall the delays were mostly minor.

Use of Solution:

I used it for four months.

Other Advice:

I was an Identity Access Management operator for a company contracted as an outsource for a major global company. My involvement was brief. I was part time help while looking for full time employment in an unrelated field.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user711927

Delivery Manager at a tech services company with 1,001-5,000 employees

Jul 31, 2017

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User provisioning and the role management features are good.

Pros and Cons

"User provisioning and the role management features are good."

"The advanced provisioning features require more improvement."

What is most valuable?

User provisioning and the role management features are good.

What needs improvement?

The advanced provisioning features require more improvement.

For how long have I used the solution?

I have used this solution for seven years.

How is customer service and technical support?

I would rate the technical support a 4/5.

How was the initial setup?

The setup was straightforward.

Which other solutions did I evaluate?

I did evaluate other options.

What other advice do I have?

I would recommend this product based on the customer requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user185991

Sr. Application Test Engineer at a tech services company with 1,001-5,000 employees

Jan 29, 2015

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This solution is easy to configure and very flexible but despite this, it is complex if you want AD Forest

Valuable Features:

We can use different types of DBs and Application Servers from different different brands for the business. Many are supported by II.

Improvements to My Organization:

Customization of workflows as per business needs is easy & most effective part is certification for easy compliance and access monitoring & revokes extra access if any.

Room for Improvement:

Complex configuration if you want to have AD forest architecture in place.

Use of Solution:

Three years.

Deployment Issues:

No issues encountered.

Stability Issues:

No issues encountered.

Scalability Issues:

Only if we have a combination with an AD forest.

Customer Service:

Very good. Support is provided even on weekends.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user185991Sr. Application Test Engineer at a tech services company with 1,001-5,000 employees

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Aug 3, 2015

Now If you are using IdentityIQ 6.4 there users will not find to setup AD Forest because of
"Discover Domains" options provided by Sailpoint

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it_user201891

Senior Technical Consultant at a tech services company with 10,001+ employees

Apr 3, 2017

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It needs more details during account aggregation failures but the provisioning in multiple environments is valuable.

Pros and Cons

"Provisioning in multiple environments."

"Additional details during account aggregation failures to help quick troubleshooting."

What is most valuable?

Provisioning in multiple environments
Certification
Provisioning Auditing

How has it helped my organization?

Automated accounts provisioning during the on-boarding process.

What needs improvement?

Additional details during account aggregation failures to help quick troubleshooting.

For how long have I used the solution?

We started with our customer last fall.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

Initial testing with a large amount of cubes (over 60K) went well.

How are customer service and technical support?

Customer Service:

Good.

Technical Support:

Good - via a forum (Compass) and ticketing system.

SailPoin

Which solution did I use previously and why did I switch?

Yes, we used Sun Identity Management and we switched because Sun IDM is coming to the end of its life.

How was the initial setup?

It was straightforward as we have a lot of experience with Sun IDM.

What about the implementation team?

I am part of a consulting service team who can provide Identity Management platform implementation. We have been helping our customer implement Sun IDM in the past and last fall, we helped the customer in SailPoint.

Which other solutions did I evaluate?

Oracle Identity Manager was the other one we helped evaluate.

What other advice do I have?

Understand the customer's business practice regarding provisioning.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Mohammed Ather Khan

Technical lead at a tech services company with 11-50 employees

Sep 23, 2019

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Good compliance features but their support takes a long time to respond

Pros and Cons

"The compliance features are the most valuable features."

"They should lower the price and technical support should be better."

What is our primary use case?

We use the on-premises and cloud deployment models. We use it for many uses like compliance control, provisioning, automated provisioning, password management, and identity governance.

What is most valuable?

The compliance features are the most valuable features.

What needs improvement?

I would like for the client base to be improved. Also, they should change what they charge for the licenses.

They should lower the price and technical support should be better. Their support takes a long time to respond and they're not straightforward.

For how long have I used the solution?

I have been using IdentityIQ for around two years.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

Scalability is good. Based on compliance, it is good.

How are customer service and technical support?

We've had issues with support.

How was the initial setup?

The initial setup is straightforward. The time it takes to deploy depends on the size of the organization but it is reasonable.

What other advice do I have?

I would rate it a seven out of ten. Not a ten because of the support and because of the high price.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.