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Sameer Younas - PeerSpot reviewer
Team Leader at Fauji Meat Limited
Real User
A powerful, user-friendly tool for maintaining company data
Pros and Cons
  • "When you maintain your data in SAP, you can generate any kind of HR report with one click."
  • "It would be very helpful for our company if a new version was released with the ability to contain all of the things that we have newly introduced in our company."

What is our primary use case?

We begin using this solution when we hire an employee. We input all of their family details, bank details, and the wage we decide on during the interview. We enter all of their initial information in SAP, then we generate their new employee number. 

What is most valuable?

I think that it's a very powerful tool for maintaining your company data. When you maintain your data in SAP, you can generate any kind of HR report with one click.

What needs improvement?

We input all of our workflows into SAP to make our work environment better. All of our new projects and new policies will be implemented in SAP. It would be very helpful for our company if a new version was released with the ability to contain all of the things that we have newly introduced in our company.

For how long have I used the solution?

I have been using this solution for 12-13 years. 

Buyer's Guide
SAP HCM
August 2025
Learn what your peers think about SAP HCM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.

What do I think about the stability of the solution?

This solution is stable. 

What do I think about the scalability of the solution?

600-700 people use this solution in our company. The supply chain management department, internal audit department, IT, and the administration department use SAP HCM. 

How are customer service and support?

I would rate the technical support as a five out of five. With the support team, you can easily satisfy your clients.

What's my experience with pricing, setup cost, and licensing?

We have an annual license for this solution, and the price depends on the number of users. 

What other advice do I have?

My company chose this solution because it is very important and famous all over the world, and its reporting tool is very good. I would recommend it, and my advice to someone considering this solution is that it is a very user-friendly software. I would rate it as a ten out of ten. 

SAP HCM has totally integrated our work. We left a manual environment, and much of our work is now automated with this solution. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kumar Madhur - PeerSpot reviewer
Service Delivery Project Manager at HCL Technologies
Real User
High performance, high availability, but more resources needed
Pros and Cons
  • "SAP HCM has a good performance."
  • "SAP HCM could improve by having more resources and making it more user-friendly. It is complex."

What is our primary use case?

SAP HCM is used by our clients for all their business processes, such as HR, finance, procurement, and supply chains.

What is most valuable?

SAP HCM has a good performance.

What needs improvement?

SAP HCM could improve by having more resources and making it more user-friendly. It is complex.

For how long have I used the solution?

I have been using SAP HCM for approximately 20 years.

What do I think about the stability of the solution?

The stability of SAP HCM is good.

What do I think about the scalability of the solution?

SAP HCM is a scalable solution.

We have over 20 clients using this solution.

How are customer service and support?

The support services are not good for SAP HCM. It could be faster.

Which solution did I use previously and why did I switch?

I have previously used other solutions, such as Oracle.

How was the initial setup?

The initial implementation of SAP HCM is complicated. It's complicated for users and for implementers. It took a lot of time to do the implementation. For example, to do the complete UK payroll implementation, can take approximately nine months.

What about the implementation team?

The amount of people we need to support the solution depends on the project, but per client support, you need approximately 10 people to support one client.

What's my experience with pricing, setup cost, and licensing?

The cost of SAP HCM is high, the license should be reduced. SAP HCM has a lot of hidden costs.

What other advice do I have?

There are two people have to do before implementing SAP HCM. One is the license cost. SAP HCM has a lot of hidden costs. They charge per module, they should be aware of what exactly they are going to use. They have to be clear about whether SAP HCM is a good solution for them or possibly another one, such as Oracle.

I rate SAP HCM a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
SAP HCM
August 2025
Learn what your peers think about SAP HCM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
Dave Dumeni - PeerSpot reviewer
Project Manager at Telecom Namibia
Real User
Allows us to do all of our HR management processes, including payroll and personal administration
Pros and Cons
  • "Technical support is excellent."
  • "The current platform is quite rigid and not as flexible and end-user friendly as other HR solutions."

What is our primary use case?

We basically use the solution to do all our HR management processes. That includes our payroll processes and our personal administration. We use time management as well as recruitment processes on the system.

The solution is deployed on-premises.

What needs improvement?

HCM is actually moving over to the cloud, which is Success Factors or S/4HANA.  It's a better solution than the current platform because the current platform is quite rigid and not as flexible and end-user friendly as other HR solutions. 

This is a transaction driven type of system, whereby a user actually has to know or understand a certain transaction code.

If they have no idea, they will not be able to do anything. From that perspective, there are a couple of drawbacks. The solution is of course not as flexible. It's more than an application. It was the best back then, but things have evolved and technology has evolved significantly. People want easier to work with applications.

The graphic user interface could be improved. It's not for a use of 20. I think the most improvement will be on the front-end than the back-end.

For how long have I used the solution?

I have been using this solution for over 12 years. I am using version ECC 6.0.

What do I think about the stability of the solution?

SAP HCM is stable.

What do I think about the scalability of the solution?

It is scalable. We have approximately 1,300 employees in our organization. They are using the system either directly or indirectly. Indirectly in the sense that we have the employee portal, where the employees actually use the self-service portal and can do their own things, like leave applications. Almost everyone in the organization uses the system, but of course in a different way.

Right now, we don't have any plans to increase usage in the future.

How are customer service and support?

Technical support is excellent.

How was the initial setup?

Initial setup was complex. On a scale of one to five, I would give it a four.

It normally takes over a year to implement these types of solutions. 

What about the implementation team?

We used the SAP partner for deployment. Our experience was quite good.

What other advice do I have?

I would rate this solution 8 out of 10.

The current solution is phasing out. If you are purchasing it, then it shouldn't be for long-term usage. I think SAP has customers' usage up to 20 or 25 for the current platform, by which everyone needs to upgrade to their newer versions or newer applications. Otherwise, if you are planning to implement HCM in the current type of module and version, then you actually are not doing justice to yourself. I would advise that you go for Success Factors, which has a fresher look and maybe some other tools that are available.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AjayKumar14 - PeerSpot reviewer
Operations director at FeatherThread LLP
Real User
Top 20
Helps maintain employee records, payroll and timesheet and includes SAP SuccessFactors
Pros and Cons
  • "The tool's best feature is SAP SuccessFactors."
  • "SAP HCM needs to improve its UI."

What is our primary use case?

SAP HCM helps maintain employee records, payroll, timesheet management, etc. 

What is most valuable?

The tool's best feature is SAP SuccessFactors. 

What needs improvement?

SAP HCM needs to improve its UI. 

For how long have I used the solution?

I have been working with the product for seven to eight years. 

What do I think about the stability of the solution?

Oracle HCM is stable; I rate it a seven out of ten. 

What do I think about the scalability of the solution?

The solution is scalable, and my company has more than 40,000 users for it. 

How are customer service and support?

We inform our in-house technical team about the issues. 

How would you rate customer service and support?

Positive

What other advice do I have?

SAP HCM is easy to maintain, and I rate it a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Consultant at HRPAth
Real User
The solution provides useful payroll and time management features
Pros and Cons
  • "The payroll and time management features are useful."
  • "Reports need to be added on the time management side."

What is our primary use case?

I am an HR Solutions Provider from SAP. My customers use the solution for many other domains such as sales and distribution, finance, material management, and plan management and maintenance.

How has it helped my organization?

SAP sHCM helps with the solutions my customer look for in the HR domain.

What is most valuable?

The payroll and time management features are useful.

What needs improvement?

Some reports need to be added on the time management side.

For how long have I used the solution?

I have been using HCM for the past 15 years.

What other advice do I have?

I rate the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Rajkumar V P - PeerSpot reviewer
Director & CHRO at Tecple Innoventive Solutions Pvt Ltd
Real User
Top 5Leaderboard
Easy to install, scales well, reliable, and has interesting features for learning
Pros and Cons
  • "They have some interesting features in the learning space."
  • "The extensibility of the integration could be improved."

What is our primary use case?

We use this solution for all of the organization's HR needs.

What is most valuable?

Most of it is similar to Oracle HCM. 

They have some interesting features in the learning space.

What needs improvement?

The extensibility that SuccessFactors talks about is when we are required to create an add-on solution or a small application, that could be developed within the ecosystem of the Oracle HCM itself, and then integrate it easily. 

This is a feature that we can look forward to seeing in  SAP as well.

The extensibility of the integration could be improved.

For how long have I used the solution?

I have a lot of experience with SAP. I have been working with SAP for nine years.

We are using the latest version.

What do I think about the stability of the solution?

I have no issues with the stability of SAP HCM.

What do I think about the scalability of the solution?

SAP HCM is a scalable product.

We have approximately 32,000 users in our organization who use this solution.

How are customer service and technical support?

Technical support is a strong team.

How was the initial setup?

The initial setup was straightforward. It was good.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid yearly.

What other advice do I have?

I would rate SAP HCM an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Management Executive at Pak-Arab Refinery Ltd.
Real User
Provides a stable and efficient ERP system
Pros and Cons
  • "It has the best data management features."
  • "Its reporting feature could have customization options."

What is our primary use case?

We use the solution as an ERP system for enterprise business.

What is most valuable?

The solution has the best customization features. It provides good data management features and integration with enterprise resource management platforms.

What needs improvement?

The solution's reporting feature could have customization options. Also, its dashboard features need to be better compared to Oracle.

For how long have I used the solution?

We have been using the solution for seven years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is challenging to scale compared to Oracle, which is easier to understand. Our organization has over 100 solutions users from the material management, finance, and networking departments.

How are customer service and support?

We have our IT support department for technical queries. So, we never directly contact the solution's technical support team.

How was the initial setup?

The solution's initial setup process is time-consuming. Also, we need to hire resources for customized reports apart from maintenance.

What's my experience with pricing, setup cost, and licensing?

The solution is more expensive than Oracle. 

Which other solutions did I evaluate?

In comparison with the solution, Oracle is more cost-effective. Also, it has a more straightforward process for customizing reports based on our requirements. We can create reports with customized designs using it.

What other advice do I have?

I recommend the solution to others and rate it an eight out of ten. It provides a complete ERP system.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer938739 - PeerSpot reviewer
CEO at a consumer goods company with 1,001-5,000 employees
Real User
Support large user numbers, easy to manage, but price could improve
Pros and Cons
  • "SAP HCM can handle a large number of employees. We can easily process payrolls and check the arrangements, and the client can also check the performance of the employees. Additionally, it has some advanced features."

    What is our primary use case?

    We use SAP HCM as a human resources management system for tasks, such as payroll and attendance.

    What is most valuable?

    SAP HCM can handle a large number of employees. We can easily process payrolls and check the arrangements, and the client can also check the performance of the employees. Additionally, it has some advanced features. 

    It can be integrated into any platform and is very secure. It's very difficult to access SAP's database, and if anyone tries to log in, his computer's name and password amongst other information will be saved in the system. We can integrate your fingerprint in the system to automatically log in to the system. The integration is very good with other applications.

    For how long have I used the solution?

    I have been using SAP HCM for approximately six years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    SAP HCM is scalable, the client can modify according to their needs.

    We have approximately 500 people using this solution.

    How are customer service and support?

    The support has been very good.

    How was the initial setup?

    You can implement SAP HCM in three months minimum, and if you need more customization, then it can take more time.

    What about the implementation team?

    We have up to thirty engineers available to do the implementation and maintenance of the solution. The size of the deployment dictates how many engineers we will need.

    What's my experience with pricing, setup cost, and licensing?

    The solution is a little expensive and we are charged per user for the license. The solution can be paid monthly or annually.

    What other advice do I have?

    I rate SAP HCM a seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user