I used it for learning and talent management, employee self-service, and the n2n process for HRIS.
IT PMO at a financial services firm with 10,001+ employees
It simplifies everything for human capital management and is stable and scalable
Pros and Cons
- "It simplifies everything for human capital management, and all users can do self-enrollment for leaves and those kinds of things. The employee self-service feature is quite a powerful feature for me. You can install it on your mobile phone or iPad and do your employee service activity there."
- "I'm currently working for a state-owned government company, and we need to follow some standards and regulations. We also have a strategy to be followed. Sometimes the template and the format are not available in the SAP HCM, so we have to work around this limitation. The tax also sometimes changes in my country, and we have to redo everything to change the payroll calculations, benefits, and things like that. The talent management feature can be improved. It is currently very simple in SAP HCM. SAP is also very hard to integrate. In terms of monitoring, there are no monitoring tools, but as long as we take care of the disk capacity, there is no problem."
What is our primary use case?
What is most valuable?
It simplifies everything for human capital management, and all users can do self-enrollment for leaves and those kinds of things. The employee self-service feature is quite a powerful feature for me.
You can install it on your mobile phone or iPad and do your employee service activity there.
What needs improvement?
I'm currently working for a state-owned government company, and we need to follow some standards and regulations. We also have a strategy to be followed. Sometimes the template and the format are not available in the SAP HCM, so we have to work around this limitation. The tax also sometimes changes in my country, and we have to redo everything to change the payroll calculations, benefits, and things like that.
The talent management feature can be improved. It is currently very simple in SAP HCM.
SAP is also very hard to integrate. In terms of monitoring, there are no monitoring tools, but as long as we take care of the disk capacity, there is no problem.
For how long have I used the solution?
I have been using this solution since 2014.
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What do I think about the stability of the solution?
It is quite stable because we run it on the IBM AIX platform, which is quite powerful. The CPU allocation is maintained by us. We use the DB2 database. In terms of power, machine performance, and availability, it is quite stable.
What do I think about the scalability of the solution?
It is definitely scalable because we have an on-premises solution. It is very simple to add memory, processor, or disk capacity.
How are customer service and support?
We got the principal support from SAP. We also have support from a business partner to do all the implementation and maintenance. We don't have any issues related to support.
Which solution did I use previously and why did I switch?
I am also using SuccessFactors. SAP HCM has got talent management, but it is not as detailed as in SuccessFactors. In terms of HR management, SAP HCM has got more features and more details than SuccessFactors.
How was the initial setup?
It is totally customized. The full deployment or rolling it out fully takes one to two years.
What's my experience with pricing, setup cost, and licensing?
SAP is expensive, but if you're using the product, then the expensive product becomes inexpensive. Considering its performance and features, I find it quite reasonable.
What other advice do I have?
The best thing to do is to identify whether you will need integration with other applications or solutions. If you don't look at this aspect in terms of future implementation, it will give you a hard time later on while doing the integration.
I would rate SAP HCM an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner

Interface Developer at a energy/utilities company with 10,001+ employees
Good organizational management functionality and technical support
Pros and Cons
- "The most valuable feature is Organizational Management (OM)."
- "This solution needs to be more configurable and user-friendly."
What is our primary use case?
We use SAP HCM to store and manage organizational data such as OM data, job profile data, solution data, HC data, and call center data.
Currently, we are in the process of migrating our SAP HR system to Workday. This is the process that I am involved in at the moment.
What is most valuable?
The most valuable feature is Organizational Management (OM).
What needs improvement?
This solution needs to be more configurable and user-friendly.
People who work with HCM need to have the proper knowledge of coding.
For how long have I used the solution?
I have been using SAP HCM for more than two years.
What do I think about the scalability of the solution?
The scalability is good. We have between 1,000 and 3,000 users.
How are customer service and technical support?
I have been in touch with technical support once or twice. Our problems were resolved very fast so I would say that the support is good.
Which solution did I use previously and why did I switch?
We are currently in the process of migrating to Workday, which is more user-friendly.
The two solutions are similar; Workday has improved on some of the things that SAP can do, whereas SAP can do some things more efficiently. Also, SAP can do some things that Workday cannot. One example is the address formatting. For example, in India, the format of addresses is different than in the US and some other countries. We have had challenges mapping the addresses to Workday from SAP.
With Workday, you do not need to be a program developer.
What other advice do I have?
SAP HCM is a solution that I recommend. It is a good product, but if it were more configurable and you did not need to develop as much code then it would be better.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Professional Officer at The National Research Foundation of South Africa
Enables us to understand the employee processes from hiring to departure
Pros and Cons
- "Sometimes, employees may have pending requests that need approval, so you should check those and clear any errors to ensure smooth processing."
What is our primary use case?
I learned SAP through a structured program, which laid the foundation for deeper engagement with Android development. SAP HCM is a vast platform offering ample opportunities for exploration and learning. It is easy to use and easy to learn.
How has it helped my organization?
Sometimes, employees may have pending requests that need approval, so you should check those and clear any errors to ensure smooth processing.
What is most valuable?
It's highly flexible, allowing you to understand the employee processes from hiring to departure. Additionally, you can access comprehensive information. It essentially structures the employees and their data to achieve organizational goals efficiently.
What needs improvement?
If SAP could streamline the onboarding process directly, it would be more efficient.
For how long have I used the solution?
I have been using SAP HCM for three years. I'm working under the HR system checking employee and personal data for employees.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
200 people are using this solution.
I rate the solution’s scalability a ten out of ten.
Which solution did I use previously and why did I switch?
SAP HCM isn't always a standalone solution for recruitment. I also utilize Workday, which serves us well. When we hire someone using a platform different from ours, it integrates into SAP HCM. Then, we manage the data and verify if the employee was hired correctly, including personal data, background checks, and bank details. It doesn't facilitate much employee engagement. We are assigned to manage the data equipment via FedEx.
How was the initial setup?
The initial setup is easy and takes a day to complete. It was done in-house.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive.
What other advice do I have?
You can use SAP HCM to streamline your organization's payroll processes. Integration is complicated if you want to integrate it with different teams.
I recommend the solution.
Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President at Chain-Sys Corporation
A stable solution that provides good reporting and can be used for payroll and core HR
Pros and Cons
- "We are satisfied with the reporting by SAP HCM."
- "We find some challenges in the integration between SAP HCM and SAP SuccessFactors."
What is our primary use case?
SAP HCM is used for payroll and core HR.
What is most valuable?
We are satisfied with the reporting by SAP HCM.
What needs improvement?
We find some challenges in the integration between SAP HCM and SAP SuccessFactors.
For how long have I used the solution?
I have been using SAP HCM for nine years.
What do I think about the stability of the solution?
SAP HCM is a stable solution.
What do I think about the scalability of the solution?
SAP HCM has very good scalability. Our clients for SAP HCM are enterprise businesses.
I rate the solution an eight out of ten for scalability.
How are customer service and support?
Sometimes, we get fast responses from the solution's technical support. However, the technical support team's response time is sometimes very slow.
How would you rate customer service and support?
Neutral
How was the initial setup?
Implementing the solution in core HR and payroll for managed services and employee-managed services is not straightforward.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a four out of ten.
What other advice do I have?
I rate SAP HCM an eight to nine out of ten for its user experience and ease of use when navigating HCM modules.
Overall, I rate SAP HCM an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Sales and Marketing at a tech services company with 51-200 employees
Efficient payroll functionality
Pros and Cons
- "It is a scalable solution. There are three administrators maintaining the solution: an HR person, a payroll person, and one backup."
- "The breadth of functionality offered by SAP HCM comes at a cost."
What is our primary use case?
Our primary need is for payroll processing, which is why we rely heavily on SAP HCM.
What is most valuable?
What needs improvement?
One area that could be improved is the time-tracking and attendance system. We currently have an external system that uploads the data into SAP HCM.
We recently launched the system on a mobile app, and people have become accustomed to it. It's been easy for them, so we don't want to ask them to change to something else. We don't want to make too many changes too often.
Other than that, I find SAP HCM quite convenient and easy to use. The only issue so far is with the pricing.
For how long have I used the solution?
I have been using this solution for ten years. I am currently using the Hana version and HCM module.
What do I think about the stability of the solution?
It is a stable solution. I would rate it a nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. There are three administrators maintaining the solution: an HR person, a payroll person, and one backup.
How are customer service and support?
The customer service and support was good. There were very helpful.
Which solution did I use previously and why did I switch?
We were thinking of switching to a SuccessFactors solution. Due to some cloud issues there, we are sticking to the on-premise model for HCM
How was the initial setup?
The initial setup for SAP HCM was straightforward for the most part. The entire deployment process took more than six months. The payroll setup was done quite well.
What about the implementation team?
We took help from an IBM consultant for the HCM module, they were quite helpful. The deployment process had a blueprint that we followed. We checked the blueprint against some scenarios. Once everything looked good, we went ahead and launched the deployment.
What's my experience with pricing, setup cost, and licensing?
The price of SAP HCM is really high, which is why many people choose not to use it. The licensing cost and other associated expenses can be a deterrent. It is an area that needs to be looked at.
Which other solutions did I evaluate?
We have been interested in using SAP HCM from the beginning because they have their own software. Currently, we have a separate appraisal system and recruitment system. We are exploring how we can integrate them with the SAP HCM platform.
However, we have encountered issues with cost and cloud compatibility. We might just use it for payroll and continue using different modules for other HR functions.
What other advice do I have?
My advice for those looking to implement SAP HCM is to create a detailed blueprint beforehand, and this will make the process much smoother. It's critical to communicate clearly with your consultant and provide specific details about your required reports and outputs.
Overall, I would rate SAP HCM an eight out of ten. However, it would be even better if the solution were more cost-effective so people could also test other modules. Users should be allowed more uploads and ease of use, and users should be able to adapt to SAP HCM quickly.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Executive Director at a tech services company with 201-500 employees
A scalable solution with good technical support
Pros and Cons
- "The technical support is quite good."
- "It would be nice if the solution migrated to S/4HANA."
What is most valuable?
We find all the features to suit our needs.
What needs improvement?
It would be nice if the solution migrated to S/4HANA, although this is not an immediate need of ours.
For how long have I used the solution?
I have been using SAP HCM for five or six years.
What do I think about the scalability of the solution?
The solution is quite scalable.
How are customer service and technical support?
The technical support is quite good.
Which solution did I use previously and why did I switch?
We did not work with other products prior to going with the solution.
How was the initial setup?
As with all solutions, we found the initial setup to be complex but, with time and use, it became easy.
What about the implementation team?
We have an internal team that is responsible for maintenance.
What's my experience with pricing, setup cost, and licensing?
I cannot comment on pricing, as this is not within my purview.
What other advice do I have?
The solution is quite good as a business product, useful.
We are satisfied with the solution.
There are 300 people utilizing the solution in our company.
We are talking about a very friendly product, which sets an industry standard.
The interface with biometrics is good. It works well.
I rate SAP HCM as a seven or eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager Finance at a tech services company with 1,001-5,000 employees
Stable and scalable but is fairly expensive
Pros and Cons
- "We've found that the solution has the capability to scale."
- "The solution is rather expensive."
What is our primary use case?
We primarily use the solution for automating HR processes.
What is most valuable?
The product has been very stable overall.
We've found that the solution has the capability to scale.
What needs improvement?
The solution is rather expensive.
I'd like to see the solution offer even more stability in future releases.
For how long have I used the solution?
We have been on the solution for many years. We started using it originally in 2013.
What do I think about the stability of the solution?
The stability of the solution is pretty good overall. It's reliable and the performance is good. It doesn't crash or freeze. There are no bugs or glitches. It's good.
That said, stability is an area that can be constantly improved upon.
What do I think about the scalability of the solution?
The scalability of the solution is okay. It's possible to expand it. that's not a problem.
We have about 20 to 30 people using the product within our organization.
We do not plan to increase usage. We are not planning to continue to use it at all. We are moving away from it entirely.
How are customer service and technical support?
I've never been in touch with technical support at all. I have no idea if they respond quickly or if they are knowledgeable enough about the product. I can't give any insights due to my lack of experience dealing with them directly.
Which solution did I use previously and why did I switch?
While we are currently using SAP HCM, we are in the process of scrapping it and moving over to SAP SuccessFactors.
What's my experience with pricing, setup cost, and licensing?
I do not have very good knowledge of the pricing itself. It's not an aspect of the solution I directly deal with. However, it's my understanding that the cost is quite high.
What other advice do I have?
I would rate the solution at a six out of ten.
We're actually moving away from it currently, and are in the process of doing so right now.
I would not necessarily recommend the solution to other users or organizations. There are other options on the market that may be more suitable.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Applications Specialist at Bidvest Tank Terminals
Good personnel administration features, but the setup is complex and it should be more user-friendly
Pros and Cons
- "The most valuable feature is the Personnel Administration."
- "The speed of technical support can be improved."
What is our primary use case?
The primary use case is as an HR and payroll system that is used to manage our organization.
What is most valuable?
The most valuable feature is the Personnel Administration.
What needs improvement?
The Time Management feature is not very user-friendly.
The speed of technical support can be improved.
The configuration requires somebody with technical know-how, and it would be better if it were easier to do.
For how long have I used the solution?
We have been using SAP HCM for two years, since 2018.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
SAP HCM is scalable.
How are customer service and technical support?
I wouldn't say that the technical support is the greatest. They take quite a long time to respond to issues.
How was the initial setup?
The initial setup is complex. The deployment took between six and eight months. It is not an instant process.
What about the implementation team?
We used consultants to assist with the deployment.
What other advice do I have?
This is a product that I can recommend.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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