We primarily use the solution for automating HR processes.
Manager Finance at a tech services company with 1,001-5,000 employees
Stable and scalable but is fairly expensive
Pros and Cons
- "We've found that the solution has the capability to scale."
- "The solution is rather expensive."
What is our primary use case?
What is most valuable?
The product has been very stable overall.
We've found that the solution has the capability to scale.
What needs improvement?
The solution is rather expensive.
I'd like to see the solution offer even more stability in future releases.
For how long have I used the solution?
We have been on the solution for many years. We started using it originally in 2013.
Buyer's Guide
SAP HCM
August 2024
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What do I think about the stability of the solution?
The stability of the solution is pretty good overall. It's reliable and the performance is good. It doesn't crash or freeze. There are no bugs or glitches. It's good.
That said, stability is an area that can be constantly improved upon.
What do I think about the scalability of the solution?
The scalability of the solution is okay. It's possible to expand it. that's not a problem.
We have about 20 to 30 people using the product within our organization.
We do not plan to increase usage. We are not planning to continue to use it at all. We are moving away from it entirely.
How are customer service and support?
I've never been in touch with technical support at all. I have no idea if they respond quickly or if they are knowledgeable enough about the product. I can't give any insights due to my lack of experience dealing with them directly.
Which solution did I use previously and why did I switch?
While we are currently using SAP HCM, we are in the process of scrapping it and moving over to SAP SuccessFactors.
What's my experience with pricing, setup cost, and licensing?
I do not have very good knowledge of the pricing itself. It's not an aspect of the solution I directly deal with. However, it's my understanding that the cost is quite high.
What other advice do I have?
I would rate the solution at a six out of ten.
We're actually moving away from it currently, and are in the process of doing so right now.
I would not necessarily recommend the solution to other users or organizations. There are other options on the market that may be more suitable.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
![PeerSpot user](https://www.peerspot.com/assets/media/images/anonymous_avatar_x50-87dfede4.png)
Consultant Application Manager at a energy/utilities company with 5,001-10,000 employees
Sellers have no product knowledge, and there's poor licensing in the Middle East that leads to product delays
Pros and Cons
- "The stability of the solution is good."
- "SAP is not ready to sell the license on time and delays the progress of projects. It's better to work with a competitor like Oracle. Those that are selling the product just go through powerpoints and don't have the knowledge necessary to sell. They can't answer any questions."
What is most valuable?
The product overall is very good.
What needs improvement?
SAP is not ready to sell any licenses in the Middle East.
SAP is not ready to sell the license on time and delays the progress of projects. It's better to work with a competitor like Oracle. Those that are selling the product just go through powerpoints and don't have the knowledge necessary to sell. They can't answer any questions.
For how long have I used the solution?
I've been using the solution since 2013.
What do I think about the stability of the solution?
The stability of the solution is good.
What do I think about the scalability of the solution?
The scalability of the solution is good.
What other advice do I have?
We use the on-premises deployment model. We don't extensively use the solution in our organization. It's not a core module for us.
I'd rate the solution one out of ten. It doesn't allow licensing in our region, and they need people on the ground here. Product-wise, I'd rate it good, but in general, SAP needs to work with the customers to sell licenses and sell according to the customer's requirements.
I wouldn't recommend anyone implement SAP at this time.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP HCM
August 2024
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Learn what your peers think about SAP HCM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2024.
800,688 professionals have used our research since 2012.
Senior SAP HCM Consultant at a tech services company with 1,001-5,000 employees
Better alternative products available, support could improve, but simple setup
Pros and Cons
- "The setup was straightforward."
- "SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays when there is a problem."
What is our primary use case?
In general, we use SAP HCM for career management models. For example, appraisals, training, courses, planning, plan courses in the system. It is an integration between SAP compliance and the federal government.
I worked with other systems and other solutions that can be integrated with SAP. For example, I worked in SuccessFactors in a company that has other systems integrated with SAP On-premise. I know the KPI without the integration tools with these other systems.
For how long have I used the solution?
I have been using SAP HCM for approximately 14 years.
What do I think about the stability of the solution?
SAP HCM is stable.
What do I think about the scalability of the solution?
I have found SAP HCM to be scalable.
How are customer service and support?
SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays when there is a problem.
Which solution did I use previously and why did I switch?
I have previously used Workday, Oracle AME, and SuccessFactors.
SuccessFactors was very complex to use for the public sector.
How was the initial setup?
The setup was straightforward.
What other advice do I have?
It is important to understand the process, the project, and the architecture before getting involved in these types of solutions.
I would recommend this solution to others. The solution has improved over the years. For global industries, I recommend companies implement SuccessFactors or Workday.
I rate SAP HCM a four out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SAP Consultant at a educational organization with 11-50 employees
A good user interface and an overall good solution but the implementation can be difficult
Pros and Cons
- "The user interface is the solution's most valuable feature. It makes it easy for us to use."
- "The implementation of the solution can be a bit difficult. They should make it easier. If it could be as simple as the SuccessFactors implementation that would be ideal."
What is our primary use case?
We primarily use the solution for company payroll, evaluations, and assessments.
What is most valuable?
The user interface is the solution's most valuable feature. It makes it easy for us to use.
What needs improvement?
The implementation of the solution can be a bit difficult. They should make it easier. If it could be as simple as the SuccessFactors implementation that would be ideal.
There should be integration with iOS products. It would be nice if we could integrate it into the field currently, but it's not active.
For how long have I used the solution?
I've been using the solution for about 2.5 years.
What do I think about the stability of the solution?
The solution isn't too stable.
What do I think about the scalability of the solution?
We have about 300 people on the solution currently.
How are customer service and technical support?
Technical support could be more helpful.
What other advice do I have?
We use the on-premises deployment model. We will switch to SuccessFactors and it should be on the cloud. I'm a certified SAP consultant.
I'd recommend the product. It's a good solution. If I was comparing it to SuccessFactors, I'd rate it seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Executive Director at a tech services company with 201-500 employees
A scalable solution with good technical support
Pros and Cons
- "The technical support is quite good."
- "It would be nice if the solution migrated to S/4HANA."
What is most valuable?
We find all the features to suit our needs.
What needs improvement?
It would be nice if the solution migrated to S/4HANA, although this is not an immediate need of ours.
For how long have I used the solution?
I have been using SAP HCM for five or six years.
What do I think about the scalability of the solution?
The solution is quite scalable.
How are customer service and technical support?
The technical support is quite good.
Which solution did I use previously and why did I switch?
We did not work with other products prior to going with the solution.
How was the initial setup?
As with all solutions, we found the initial setup to be complex but, with time and use, it became easy.
What about the implementation team?
We have an internal team that is responsible for maintenance.
What's my experience with pricing, setup cost, and licensing?
I cannot comment on pricing, as this is not within my purview.
What other advice do I have?
The solution is quite good as a business product, useful.
We are satisfied with the solution.
There are 300 people utilizing the solution in our company.
We are talking about a very friendly product, which sets an industry standard.
The interface with biometrics is good. It works well.
I rate SAP HCM as a seven or eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
![PeerSpot user](https://www.peerspot.com/assets/media/images/anonymous_avatar_x50-87dfede4.png)
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Updated: August 2024
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